Gran Hotel Inglés - The Leading Hotels of the World
Location: Calle Echegaray, 8, Madrid, Madrid, 28014, Madrid, ES
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience unmatched luxury at Gran Hotel Inglés, nestled in the heart of Madrid.
Indulgent Spa Services
Pamper yourself with our onsite massages, rejuvenating body treatments, and refreshing facials, all designed to provide the ultimate relaxation experience.
Culinary Delights
Satisfy your culinary cravings at Casa Lobo, our acclaimed restaurant specializing in local flavors. Enjoy 24-hour room service or unwind with a drink at our stylish bar/lounge.
Comfort & Connectivity
Retreat to one of our 48 elegantly designed rooms, featuring plush pillowtop beds, 50-inch flat-screen TVs, and complimentary Wi-Fi to keep you connected during your stay.
Luxury awaits you at Gran Hotel Inglés. Book your getaway now and immerse yourself in the charm of Madrid!
Important Information
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities
- Fireplace in lobby
- Health club
- Free WiFi
- 24-hour front desk
- Luggage storage
- Concierge service
- Elevator
- Fitness facilities
- Fireplace in lobby
- Breakfast available (surcharge)
- Library
- Health club
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Smoke-free property
- Tours/ticket assistance
- Pilates classes on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- 24-hour fitness facilities
- Banquet hall
- Food and water bowls
Rooms Available
-
Royal Suite
2 King Beds
1346 sq feet
Layout - 2 bedrooms and 2 living rooms
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
-
Premium Room
1 King Bed
431 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
-
Junior Suite
1 King Bed
538 sq feet
Layout - Bedroom
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
-
Meller Suite
1 King Bed
538 sq feet
Layout - Bedroom and living room
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
-
Deluxe Room
1 King Bed
291 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
-
Grand Deluxe Room
1 King Bed
323 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
-
Executive Room
1 King Bed
388 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
-
Presidential Suite
1 King Bed
1001 sq feet
Layout - Bedroom and 2 living rooms
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
-
Preferential Room
1 King Bed
388 sq feet
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
-
Echegaray Suite
2 King Beds
646 sq feet
Layout - 2 bedrooms and 2 living rooms
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
Guest Reviews
- vcmcgarry (10/5): Perfect Stay - We had an absolutely wonderful three day- four night stay at the hotel. From the moment we checked in until the day we left felt welcomed and taken care of. The rooms are quiet and beautifully appointed. Try to get a room with a bathtub if possible! The breakfast was delicious, the lobby and bar so comfortable after a long day of sightseeing. But best of all was the amazing staff. They made dinner reservations for us, helped us with train tickets, taxis, recommendations - everything! We hope very much to rerun someday.
- 390travise (10/5): Beautiful hotel - Everything was taken care of from the moment of arrival. My flight arrived very early and the front desk opened the spa area for me to shower as they booked train tickets on my behalf. The bar is lovely and the upgraded room was very much appreciated. Would recommend without reservations.
- michaelmV9953QA (10/5): A MUST stay if you are traveling to Madrid - 12/10 stay. The staff treated us like long time family and took time to always greet us by our name. Service was incredible, rooms were immaculate and awesome balcony view. The lobby and bar area is amazing and luxurious. Proximity to everything is within walking distance. If you are staying in Madrid you MUST stay here. We were sad to leave but no doubt will be back again. Thank you to everyone on the staff for making it such a memorable stay.
- robertgettleman (10/5): One of Madrid‘s best hotels. - Excellent service and attention by staff. Wonderful location and amenities. The concierge staff went out of their way to make our stay comfortable and pleasant. I have a disability and they went out of their way to accommodate me. Can’t say enough good things about them.
- elisaE4142UK (10/5): Classy, fab location and wonderful, welcoming service! - This is a beautiful hotel: stylish, clean and with wonderful, friendly service. Beautiful and kind touches from the candy bar in reception, to the welcoming cookies and cake. The gym is also quite nice. The location is fab with a number of great bars on the same street. We loved it!
- MarylandMdtravel (10/5): Great hotel with great staff. - The hotel is everything you expect. The staff was friendly and helpful. The breakfast was also great. The room was nicely furnished along with a great shower.
- Sarahjds2019 (10/5): Highly recommended - We had the most wonderful stay at the Gran Hotel Ingles. The hotel is perfectly located, within walking distance to the museums and shops. The reception and concierge team are fantastic - incredibly welcoming and so helpful, and always impeccable service with a smile. I had a preferential room which was beautifully decorated and extremely comfortable. The gym is open 24 hours and contained everything that I needed. I will definitely stay here again on future visits.
- Yanomi1 (10/5): Top excellence hotel - Despite our many travels around the world through the LHW chain, it is rare to find a hotel on the level of the Gran Hotel Ingl's. Of course, like the other hotels in the chain, the hotel is beautiful, ideally located in Madrid, close to everything (just on the street from the hotel there are ten wonderful restaurants and bars...), the service is wonderful, the cleanliness is excellent, the food is delicious. But the Gran Hotel Ingl'es also has the X-factor. The feeling they give you is beyond the one prestigious hotel. It is a feeling that you are part of a family, when each and every service provider truly and sincerely cares (from the room cleaner to the bellboy, the receptionists, the concierge...). Simply flawless. We will return to Madrid if only to stay again in this magical and special place.
- 979nicr (10/5): Hidden Gem - We moved from JW Marriott across the street, so this hotel looked a little unassuming from the outside (in an alley). But once you step foot inside, you can immediately tell it's a luxury experience in a historic hotel. Staff was very helpful, friendly, and made you feel that you're truly welcomed here. The soft product was definitely a bright spot. I mean they have a menu of PILLOWS for you to pick. We booked through the Amex FHR program, so we got to enjoy the incredible breakfast and had another 90eur of property credit. Dinner was also excellent. Room oozed old school class. While this kind of decor may not be for everyone, I'd definitely come back if I got a chance to -- seems like a lot of stories to be told. Also the room was way more spacious than the pictures would show -- it definitely was a plus when most of the industry do the opposite. We also had a custom welcome letter, cookies, and a tasty cake waiting for us in our room -- they know how to make you feel important. We loved it, and was so pleasantly surprised.
- catalagata (10/5): Top notch historic hotel tucked away in a classic area of Madrid - Hotel inglés is centrally located (barrio de las letras) and our stay there made our entire trip extra special. The rooms are spacious, cozy and immaculate. The hotel Inglés is a historic and beautiful hotel that is top caliber yet warm and inviting like you are family. The staff and concierge are like no other and made out trip extra special. Buenísimo!
- Vladddddd3 (10/5): my impression - I stayed at this hotel for 3 days. I really liked everything, especially the location. My stay at this hotel was great!! I would gladly come back here.
- D2931KBmariab (10/5): Nice ambiance and helpful staff - We stayed at this hotel for a couple of days in Madrid and had a very pleasant experience. The staff were friendly and helpful, and the atmosphere felt relaxed and comfortable. The location was perfect — close to the main sights and easy to get around the city. Overall, a great place to stay.
- Navigate17410370440 (10/5): Best Hotel of Madrid - I recently had the pleasure of visiting the Gran Hotel Inglés, and it was an outstanding experience from start to finish. The service is truly exceptional — professional, attentive, and delivered with genuine warmth. The staff go above and beyond to make you feel welcome. The brunch is absolutely delicious, with high-quality ingredients and a beautifully presented selection. A perfect blend of elegance, comfort, and impeccable hospitality. Highly recommended.
- RichardR280 (10/5): A lovely place to stay in Madrid. - What a wonderful hotel! My wife and I had a beautiful 8 nights in Madrid at this well located and lovely spot. It is conveniently located in a relatively quiet street, just steps away from the crowds headed to the Puerta del Sol and Christmas festivities. The room was spacious and beautiful organized and maintained. Every member of the staff was extraordinarily friendly and helpful. Each with a smile and great attitude. A special shoutout to the concierge staff, who were so helpful in arranging our excursions and restaurants. They found us a great guide for Madrid and Seville (Bravo Alfonso!) Finally, don’t discount the restaurants. The breakfast was one of the best hotel breakfasts I’ve had. The lobby lounge was comfortable and friendly. The restaurant was also very good and we did not regret the night we wanted to stay close and eat in the hotel. It was delicious. Highly recommended!
- 353marianai (10/5): Pre Christmas romantic break in Madrid - Absolutely gorgeous hotel with very beautiful decor. Room was a dream and the staff went out of their way to make our stay even more memorable. We highly recommend!
- 13mal2025 (10/5): On future visits to Madrid, whether for business or vacation, I fully intend to return to this hotel. Highly recommended. - I stayed for just one night on a short business trip, but was pleasantly surprised by the experience. The staff were exceptionally helpful and polite, and the room was clean, comfortable, and very welcoming after a long day.
- zhannesss1 (10/5): Amazing experience - We had a wonderful stay at the Gran Hotel Inglés in Madrid. The front desk staff were extremely professional, the concierges demonstrated excellent knowledge, and the bell staff were always attentive. Our room felt incredibly romantic and added a special touch to our visit. The F&B team delivered exceptional service with great professionalism. We tried the cocido and can easily say it was one of the best we’ve ever had. Overall, an outstanding experience — highly recommended.
- riyas81 (10/5): Madrid memories - Very good hotel and service. As I have traveled across various hotel brands, their level of service can be compared to bvlgari in Milan. All staffs are really courteous. The location is very convenient. Rooms are really good, size and finishing of shower area is amazing. The restaurant in the lobby is also good, they are a bit over the time but it might be due to all dishes are made then and there, i shows in the quality of the food👌🏻 concierge team is also amazing in getting any booking in restaurants or calling cabs. Overall they made our stay in madrid memorable🙌🏻
- danieleo854 (10/5): Memorable Birthday at Gran Hotel Inglés - I had an amazing dinner at Lobbyto at Gran Hotel Ingles! The food was exquisite and delicious, every dish was a delight. The staff were attentive, professional, and always smiling, making the experience even more enjoyable. And to top it off, they made my birthday extra special by bringing out a dessert with a candle and singing 'Happy Birthday' together! Grazie mille for making my evening so memorable!" 😊
- princechimao (10/5): Amazing experience in Gran hotel Ingles. - The hotel is located in the heart of Madrid which give an easy access to all the beautiful museums, The Cathedral and the Royal Palace etc. I was warmly welcomed as my taxi emerged at the hotel entrance and I was received with amazing smile by the bellman Prince and was introduced to the front desk manager Jorge who did an exceptional job in making sure that my room was ready even before the official check-in time. Every body was very welcoming and I was feeling like a royalty as Prince accompanied me to my beautiful and well made room and gave me a very well detailed tour of the room. My thanks goes to Mark who gave me very good recommendations of nice restaurants and the food was delicious. As a matter of fact I will go back with my family next spring. They are simply the best. Thank you all for your good work. Dr. Anthony Okafor.
- R690MFdiegor (10/5): Nice stay! - A wonderful stay! I visited this hotel with my family a few days ago and everything was perfect. The staff were very friendly and helpful, and the location was very convenient for exploring the city. We will definitely be back the next time we visit Madrid!
- 754jackir (10/5): Amazing experience- highly recommend - Amazing hotel in the best location! The staff and service went above and beyond - impeccably clean room and common areas, and they were very helpful with anything we needed. Incredible breakfast! Highly recommend this hotel for a trip to Madrid.
- jeffbC8338XY (10/5): Amazing stay in Madrid 😊👍 - Our first trip to Madrid was unforgettable the hotel and staff was amazing. Mark took care of booking all these amazing dinners and tuk tuk tour with Carlos . A must place to stay and do when your in Madrid thanks Jeff and Rosemarie
- jackross30 (10/5): Cozy, welcoming, luxurious hideaway in just the right location! - We absolutely loved our stay at the Gran Hotel Inglés! The staff was so friendly and welcoming (especially Esteban), and the location was central to everything we wanted to do in Madrid (most of our activities were within walking distance even). And the room was absolutely perfect. We are already planning our next trip back to Madrid, and this is where we will stay!
- Cathylynn0206 (10/5): Exceptional location, comfort, and staff. - We were treated like royalty from the moment we stepped out of our cab. Mark, the Bellman, was exceptional in his service. He not only handled our bags and showed us everything about our room, he brought us coffee and juice while we sat in the comfortable chairs during check-in. He is an asset to their hotel. This hotel is exceptional in their staff, rooms and location. The staff will go out of their way to make sure everything is perfect. I got exactly the room I had asked for, a high floor and a quiet location. I’m a light sleeper and I didn’t hear a sound all night. Everything is for your comfort, including the slippers and bathrobes. My husband enjoyed having a drink at the elegant bar area and talking with the bartender. We were only there for two nights, I would’ve loved to have been there much longer. There’s a good restaurant on the corner called “The Rollerie”. It is definitely worth spending a few extra dollars to stay in such comfort and excellence.
- Vgatling (10/5): Excellent Stay in Spain - From the moment I arrived until I left, the hotel exceeded my expectations. Every staff member was helpful and went out of their way to accommodate each of our requests to make our stay special. No request was too big or too small. Even when I was out in the city, they were quick to respond to requests for restaurant suggestions or directions on how to get back to the hotel by train. They arranged reservations to dinner, a flamenco show and transfers to and from the hotel flawlessly. By the end of the stay, the waiter at the restaurant had memorized our drink orders from breakfast. Each time we returned to the hotel, we were greeted with a friendly, "Welcome back Ms. ____, how was your tour, or how was our day.? This is a top-notch hotel. I would definitely stay here again. Five-Star service in every way.
- DBK26 (10/5): Best hotel ever! - We are fortunate to have stayed at many nice five star hotels. This one is the best! Warm and welcoming staff. Perfect location in the heart of everything. Large, quiet room with great layout and super comfortable bed. Staff is friendly and professional. You even get free candy - and it’s good candy! I want to go back to Madrid just to stay at this hotel.
- chall307 (10/5): Luxurious stay at Gran Hotel Ingles - Everything about Gran Hotel Ingles was luxurious and first class. Reception was warm and professional. Breakfast was delicious. Our room was elegant. Linens, towels, and pillows were great. The concierge and porter were very helpful and thoughtful with excellent information and recommendations.
- ScarsdaleLiam (8/5): Elegant Stay in the Heart of Madrid - During my recent trip to Madrid, I stayed at the Gran Hotel Inglés and had a truly enjoyable experience. The location is unbeatable—right in the heart of the city, within walking distance of great restaurants, bars, and cultural spots. The hotel itself blends classic charm with modern comfort, creating an atmosphere that feels both luxurious and intimate. The staff were exceptionally welcoming and professional, always ready to assist with anything I needed. My room was beautifully decorated, quiet, and very comfortable, with all the small details you expect from a high-end boutique hotel. The breakfast was excellent as well, offering quality options and a relaxed setting. The only reason I’m giving 4 instead of 5 stars is that some services felt slightly slower than expected during busy hours. Nothing major—just small delays that stood out compared to the overall high standard. Still, it’s a wonderful place to stay in Madrid, and I wouldn’t hesitate to return on my next visit.
- stacyt315 (8/5): Would be a 5-star except for our room location on the street side of property that was very noisy at night. - We had a room overlooking the street and this would be a five star review if it not for the noise. Request an inside room and should be better. All else was very exceptional at this hotel and would stay there again because of the staff, accommodations and location.
- L2297XZrodm (10/5): Gran Ingles Hotel - Perfect with Absolute Guest Focus - We chose the Gran Hotel Inglis as our email to ask about the hotel, its location and the choice of rooms available was responded to promptly and beautifully and all our questions were answered. It appeared to us that the staff had a pride in the hotel and were not just replying to an email. Compared to other hotels we emailed who were slower to respond and with less attention and details on their reply. Pre-arrival the Concierge helped us book tours and restaurants and the recommendations were excellent. The guide service to visit the hotel was knowledgeable and professional. The restaurants suggested were worth dining at. On arrival the support was excellent. We were welcomed, nothing was an issue and the offer to take our hire car to the carpark was wonderful, given we were not familiar with Madrid roads. We had joked, when navigating our way through busy Madrid (and taking a few wrong turns) to the hotel at night around 7pm about asking the hotel to take the car to the carpark for us and to collect it too! Then we were so grateful when the Manager offered this service! The Reception, Concierge, Housekeeping and Restaurant/ Bar and breakfast teams were polite, efficient and friendly. Always saying hello and asking about our day (at all hours 8am through to 2am). Nothing was too difficult for the team and their responsiveness and assistance was above expectations. Calling us taxis and following through to make sure they arrived, especially 3am for the airport. Then of course, the location of the Gran Ingles Hotel is so central to explore Madrid and makes sightseeing and choosing from many local restaurants easy. The Premier Room we booked with the bath and the three balconies was lovely and the features and amenities perfect. Looking over the street from the balcony, particularly our first night was bliss and exciting. The king bed was comfortable. We had a wonderful stay. Thank you to the Gran Hotel Ingles. We will return to Madrid and stay again with the Gran Hotel Ingles. Rod and Cathy
- LarisaG198 (10/5): Wonderful stay at the heart of Madrid - We had a great stay in Junior Suite. Leaving tomorrow - unfortunately. Beautiful property in the heart of Madrid, close to everything. Gorgeous inside, lively lobby, bar and great restaurant. The room is very nicely decorated with design features throughout. Most importantly - the hotel has history and this rare feel that guests are family. The entire team works really hard to make you feel at home. Thank you for wonderful experience! Highly recommend!
- tgas1963 (10/5): A wonderful experience at the Gran Hotel Ingles, Madrid! - My wife and I had a wonderful time staying at the Gran Hotel Ingles!, Madrid. The hotel itself is beautiful and the rooms are some of the most comfortable we've ever stayed. In addition, the staff are some of the nicest people you'll ever meet at a hotel. The head concierge (Nuria) and her team (Prince, Mark, Javier, etc) were so helpful and courteous navigating us through all things Madrid. But also, the front desk staff of Joaquin, Alina, Annia were just as polite and helpful as the concierge staff. If you're planning a trip to Madrid, Spain I highly recommend staying at this hotel, you won't be disappointed! Thank you to everyone at the Gran Hotel Ingles!!
- 343raghup (10/5): A memorable week long stay in Madrid at GranHotel Inglés, a boutique 5 star place with a fantastic hospitality team! - I have traveled on business and we have taken family trips to many places (last forty years) across USA, Costa Rica, Mexico, Europe and Asia. Some stays were very long on business. No where have we experienced the consistency for a week of excellent hospitality - the breakfast was a treat; dinner two evenings during our stay satisfied our vegetarian palette. The concierge team was attentive to our needs and were there whenever we needed their support. House keeping with cleanup and turn down reflected the hotel way of delivering quality service. The leader for the operations at the hotel and the front desk Jorge Garcia told me they make it part of their hiring process, to get people with a passion for delivering high quality service with congeniality and a smile. We felt at home with the Gran Hotel Inglés Dream Team present to make our stay a memorable one. Looking forward to future trips to Madrid. The hotel is located perfectly for easy walking to sightseeing, restaurants and multiple squares for sitting down for a gelato, or Churro with chocolate sauce!
- shellseeker077 (10/5): Do yourself a favor and book this hotel - Nestled on a cobble stone street in the barrio of las Letras this hotel delivers on all fronts! Reception staff so kind- Room beautiful and comfortable , super friendly concierge- she helped us with maps and routes and restaurant suggestions. Breakfasts delicious and restaurant staff hardworking and helpful! Thank you for launching us on our weeks adventure through Espana! We hope to return😊
- H4438NCjoannec (10/5): Can't wait to stay in this hotel again!! - We recently had our third visit to Gran Hotel Ingles. As usual, it did not disappoint. It is a welcoming cozy hotel in the heart of Madrid. It is easy to walk to main attractions such as the Prado, and short cab rides to other areas. There are many tapas restaurants within a short walk. The staff is wonderful, attentive and helpful. The breakfasts are delicious, and sumptuous, All of our rooms have been light and airy, and comfortable The concierge was particularly great this visit, making many wonderful suggestions.
- R9954VZsusane (10/5): A Bit of Heaven in the Heart of Madrid - We arrived to champagne and chocolates at the registration and from that moment on our experience was nothing but excellent. The staff went over and above with a sincere. friendly attitude to make our visit a "Wow" experience in every respect. The hotel is a beautiful building with an amazing history, relaxing atmosphere, great food and drinks and located in the best central area of Madrid within walking distance to all the best the City has to offer. We can't wait to go back!
- 662blaiseh (10/5): Fantastic stay - Exquisite hotel! Centrally located with a friendly helpful staff. Language was absolutely not an issue. Thoroughly enjoyed our stay.
- jamestG6827HJ (10/5): Wonderful Hotel!! - We loved this grand hotel which is located in a perfect central part of town. We upgraded to a room with an ornate freestanding bathtub…great after walking all day. The staff couldn’t have been more helpful and friendly. A fantastic luxury hotel!!
- luv2trlfar (10/5): Fantastic! - Wow! This hotel is really a five star experience. Every staff member was welcoming, friendly and accommodating. The rooms were beautiful and the location of the hotel was terrific. It is well worth the price.
- Curiosity65723142921 (10/5): Incredibly central location - The staff are well trained and very friendly. All of my requests were immediately taken care of. My room was large and well appointed.
- I3079OHjanett (10/5): LOVE the Gran Hotel Ingles! - Our stay was excellent from start to finish. The hotel is beautiful and the staff made every day's stay a joy. Thanks goes to the entire staff for making this our home away from home for 11 days!
- 29mikkim (10/5): Wonderful and beautiful hotel in Madrid! - My husband and I stayed at this lovely hotel and enjoyed every minute. The staff was exceptional, the hotel was beautiful and the breakfast was perfect. We were only there for one night but we will be back!
- Steven (10/5): - Great property once inside the hotel. Staff and level of service provide is amazing! Rooms are very well equipped, though having a tub in the middle of the room is a bit odd (may not be this was in all rooms). Breakfast was fantastic.
- martingZ3200SA (10/5): Iconic, quiet luxury in the heart of Madrid - Fabulous luxury hotel located in the heart of the Madrid city center. The renovation has managed to honor the iconic identity of the establishment (it was the first luxury hotel in Spain!) while providing state of the art facilities and comfort. The personal attention to detail by the entire hotel team really makes a big difference at this hotel compared to others in the same category in the city (looking at you Westin and Thompson - we have stayed at both in Madrid in the past and they don’t hold a candle to Gran Hotel Ingles). From before the moment my family and I (we are a couple with a child and dog) entered the premises we were met warmly and by name by Prince (concierge extraordinaire). The reception team welcomed us with sparkling wine, fresh juice, macrons and candies, and cold towels to refresh our hands. Our room was an incredible mix between classical architecture and modern interior and amenities. Everything was on point. The toiletries were Aqua di Parma and L’occitane. So many gifts in the room. The turn down service was especially a nice touch - our electronic charger cables were tidied up and water bottles replenished. They even gifted us a sleep mask (not that we needed it - the blackout curtains are spot on). Shower and bathtub in the room ensured that we were relaxed and enjoyed our stay immeasurably. Breakfast was fabulous. We enjoyed returning to the hotel after outings in the fast paced city. We were in Madrid for a medical procedure and the hotel made recovery so smooth and delightful. Both evenings we spent enjoying cocktails at the lobby bar. Dinner at the lobby restaurant was also delicious. (We tried a tapa that had recently won a national award, it was sooooo good!! Churro with leek and calamari… trust me it’s more delicious than it sounds, even our six year old who normally dislikes seafood loved it). The attention to detail is enviable… even in the fitness center there were complimentary earphones in case a guest forgot their own (with a lightening compatible outlet). So elegant and thoughtful. The Sisley spa was booked during our stay but we hope to be back soon and give it a try. All in all - exquisite boutique hotel in a prime location with very personalized, elegant service in a modernized historical setting.
- SAndra1607 (10/5): Historic hotel - This is a great option if you are looking for a hotel located in the Barrio de las Letras. The location is close to all major attractions: Prado Museum, Thyssen-Bornemisza Museum, Retiro Park or Gran Via and it is the city's oldest luxury hotel, frequented by famous writers such as Virginia Woolf or Benito Perez Galdos. We loved the way they refurbished the hotel, the room was spacious and spotlessly clean, the excellent quality of the breakfast and the hospitality of the staff, always warm and helpful. As for the downsizes: -the street on which the hotel is located is not as squeaky-clean as you would expect for a 5* hotel (probabily due to the fact that there are some bars close by and also an ongoing construction site) -the Sisley Spa is not a spa per se, it has a small massage room and the massage was nothing exceptional. Overall it was a nice experience and we would consider staying here again.
- Sightseer06883971309 (10/5): excellent stay - One of the best hotel experiences we’ve ever had. Beautifully re-designed, historic site; extremely welcoming and kind staff, and mattress/bedding so comfortable we almost considered actually purchasing a set from them. Nothing else to say except we wouldn’t consider staying anywhere else in Madrid.
- LisaDNoebel (10/5): Love this hotel! - Hands down top of my list for hotels in Europe. Relatively quiet location in Madrid but still central. Our room and bathroom were very spacious. Breakfast was just right. Staff goes above and beyond to provide assistance. Not one single negative. Absolutely love this gem of a hotel.
- GillaineD (10/5): Luxury and personal service! - Wonderful hotel , incredible service , beautiful rooms. Javi from reception was wonderful as was John and the concierge team Simply flawless We can’t wait to return next week !
- DrThought (10/5): Splendid very upscale boutique hotel in the heart of Madrid. - Beautiful boutique hotel in the heart of Madrid. We walked for miles around the surrounding city. Close to so many marvelous highlights and special interests. The Prado is a short walk and the area around the hotel is a Tapas dream!! Rooms are sumptuous and beautifully appointed. Not much of a view from our two-bedroom suite but we really didn’t come here to stay in the room. Great bar, wonderful breakfast, and the staff is superb! You gotta meet ‘Prince’ in the reception area. Greatest welcoming smile you’ve ever seen!! What a splendid chap! All in all, a great experience!
- calvinjL5886UF (10/5): A One - Absolutely top notch hotel. Decor was beautiful service was amazing attention to detail like no other and the staff was incredibly friendly with a huge focus on service. Doesn’t get better than this.
- Catherine (10/5): - The staff was helpful and extra kind. The food was amazingly delicious, and we will stay in this hotel and wherever the chain of hotels is. This hotel had the best food and service!in Madrid!
- Connector45089007441 (10/5): Perfect hotel - My husband and i spent 5 nights at this wonderful hotel. From check in to departure our experience was excellent. We were in a 3rd floor room looking out to the street below. This was great to observe the daily goings on but the double glazed windows ensured silence at night. The hotel and room are beautifully appointed but the real stars are the staff. Every request was met with genuine help and interest. We could not recommend this hotel more highly for a unique stay in a great area of Madrid.
- Malaly (10/5): - The location is great. Walkable to restaurants, museums, gardens, etc. I loved that the staff was super friendly and willing to help with anything we needed. For example, one morning I had to leave early before breakfast, and they made me coffee and pastries to go.
- Margaret (10/5): - Impeccable service and great local.
- Marcos (10/5): - Walking distance to nice areas
- melissac377 (10/5): The finest service - Thank you so much for arranging my stay. I had so many last minute requests, from hotel/airport transfers to spa massage and picnic breakfast. Then, your housekeeping staff managed to mend my favorite travel dress, last minute, on a Sunday evening, after I tore it on the airplane — I’m so very grateful. This was amazing. The hotel is beautiful and located centrally. I was able to explore the area with the short time I had. The room is clean and quiet. The bar/restaurant in the lobby is perfect for socializing — something my family looks for when we travel together next time. I look forward to returning.
- RodriguezEmmanuel (10/5): BEST HOTEL IN THE WORLD! No Doubt at all . ⭐️⭐️⭐️⭐️⭐️ - I don’t know how to start because everything was wonderful, I am very picky in every detail even if they smile at you genuinely. Let me start saying when we arrived to the Hotel ,Mark help us right away with our luggage, Then we meet the guys in reception Joaquín and Esteban . They were very very friendly and do anything to make us feel in home . They offer cava for us and was our anniversary, when we get to the room was a delicious surprise waiting for us like cake , cookies and strawberries ,omg they have the best service of the World every single member staff . Next day we been greeting by frank in breakfast, he help to us and pampered with anything he could . It was a first class breakfast experience. Then we need a cab but unfortunately can’t stop on site because the city have a huge event race ,then we meet Prince and he help us with our luggage were we can get a cab . I am so grateful with every member staff in GRAN HOTEL INGLES . Is really Grand in every term. (Very good looking people by the way ) and very friendly.best bar , drinks etc….
- pcmhxl3 (10/5): Wonderful stay at The Gran Hotel Ingles, Madrid - We are very delighted to have chosen the Gran Hotel Ingles in Madrid. The hotel is beautiful, and the facilities are clean and modern. The staff was very professional and provided attentive, incomparable service. The area was quiet and the hotel had an intimate and relaxing boutique feel. This hotel is located in the Barrio de las Lettres, which has a historical literary history. There are many cafes and restaurants just within a short walking distance, yet right around the corner, one is just minutes from the main sites in the center. We wish we had been able to spend more days at this hotel, but will certainly return again in the future.
- alinacP1941PW (10/5): Excellent hotel and incredible staff!!! - We recently stayed at Gran Hotel Inglés with our family and we loved it. All the staff were very friendly and always ready to help with anything. We will definitely be back to enjoy this incredible experience again.
- romolar2025 (10/5): Great hotel for a lovely Madrid getaway! - I rarely leave reviews, but this hotel was an incredible experience. Everyone was so great and helpful -- the staff were truly 10/10. My first room was a little dark -- a nice room, but very long with only one window at the end. Since I was coming from a dark and dreary London, I was hoping for a room with more light. The next morning I went down to request a change, and the front desk couldn't have been more understanding. They gave me a new room that was incredible -- it even had a nice patio. Every part of this hotel is top notch - it's a great place to stay with a fantastic location. Highly recommend!
- a8food4thought (10/5): Luxury at its best with a wonderful breakfast - Talk about luxury at its best! The hotel is located in an alley but once you find it, you are greeted with the warmest smile from the doorsman and the whole staff. They welcome you with open arms and he( I wish I remember all their names) introduce the nice stuff to you and remind you that they are at your disposal at all times! Dining area is magnificent but the greatest deal is if you join there rewards program, you get two free breakfasts and room upgrades if available. They had the best breakfast for a hotel. Everything was very fresh and laid out some with the face style but on top of that you also got to order from a menu for some hot items like omelettes or french toast etc. They had so much fresh fruit and yogurt and you can order a tea coffee and juice that's included in that free breakfast. It was truly amazing! Every person that we encountered in the stay was very nice and the front desk when you walk by them they always beat you and remember that you are a guest. Some of the rooms had a freestanding bathtub which we never used but it looked gorgeous, they had a gym and it was great to have unlimited bottled water at your access. Location was great and walkable to all the main sites in Madrid. Beds are extremely comfortable so if you're looking for a luxurious stay Book this wonderful property.
- sanjayc32 (10/5): Quiet elegance - Tucked away in a quiet street close to puerta del sol this is a true gem. Very charming decor. Maintained impeccably. Service is excellent. Staff truly makes you feel welcomed
- braddylanu (10/5): Amazing! - The best luxury hotel in Madrid, I came with some colleagues and I was really surprised. Especially the food and the cocktails.
- Naroa1986 (10/5): Outstanding Service and Warm Hospitality ,A Perfect Friends’ Getaway! - From the moment we arrived, we were truly impressed by the exceptional level of service at this hotel. The front desk staff greeted us with genuine warmth and efficiency, making check-in smooth and welcoming. The concierge went above and beyond to help us plan our days, offering excellent local recommendations and helping with reservations that made our trip even more memorable. We were a group of friends traveling together, and the hospitality we experienced made us feel truly valued and at home. Every staff member we encountered was friendly, professional, and always willing to help with a smile. It’s rare to find a place where you feel both well taken care of and completely relaxed this hotel delivered on both fronts. Highly recommended for anyone looking for a personalized, high-quality experience. We will definitely be coming back!
- Rhonda (10/5): - The service was impeccable, professional, and discrete.
- Brian (10/5): - Wonderful staff, from the moment we arrived to our departure. Any and all requests and recommendations met, staff made our family feel at home while offering a peaceful space perfectly located to explore the city. I would return in a heartbeat, Thank You!!
- Terri (10/5): - The hotel is beautiful and well located. The staff and service were excellent, from the warmest welcome to the concierge who helped us plan our itinerary and purchase tickets! The breakfast was delicious with great attention to detail. Will definitely stay again when in Madrid.
- valeed (10/5): - Wonderful hotel with courteous staff will go again. Highly impressed with all the luxury features. everything was nearby
- AnthonyLW43 (10/5): The Gran Puchero - Our recent stay at the Gran Hotel Inglés was exceptional in all the ways you would expect. But the staff made it truly memorable. They listened, offered tailored advise, and genuinely cared. I think Sara was as happy as we were when we found a clay puchero for making cocido at the market right where she said it would be. It felt from the outset that we were among friends. We would return to stay at the hotel again just to pick up our conversations where we left off. Thank you!
- Jean (10/5): - We loved everything about this hotel. Kind, helpful staff, centrally located, extremely clean and comfortable. If your are considering this hotel but are not sure, stop hesitating and book it. You won’t regret it
- 57pault (10/5): Quality and service - I cannot say enough good things about the Gran Hotel Ingles. The facilities were exceptional and the service was extremely personalized. The desk staff, concierge and bell staff were exceptional. The restaurant recommendations were fantastic. The bar in the hotel was also a treat after a long day touring. Thank you!
- nader (10/5): - Luxury and attention to service with old works charm in a central location.
- nancytC2263UB (10/5): Nancy T - I totally enjoyed my stay at your hotel. Prince, Annia and Joaquin made me feel really special. The room was excellent and I loved the big shower! Thank you so much for a lovely stay!
- lb33wonka (10/5): Best hotel stay and service we have ever had - This hotel is top notch! From check in to checkout we were treated like royalty! The rooms are absolutely amazing and the tub is to die for! First class all the way. Thanks to Mark who is one of the hardest working staff members there. I called that the water was out in the gym and I heard him running with the 5 gallon jug to replace it .Mark was also so informative about the history of the hotel and his passion for service and hospitality is one of the best
- Q376FKdavidr (10/5): A wonderful oasis in Madrid - From the moment we walked in the front door everyone we met, and I mean everyone, treated us with kindness. The hotel is beautiful, the rooms are immaculate, and the level of service is exceptional. The staff helped us with everything from finding a place to eat to where to find the cutest local shops. We will certainly return here on any visit to Madrid and highly recommend it to anyone looking for a luxurious, but not stuffy or ostentatious, hotel.
- 190fabiennet (10/5): A Truly Special Stay at Gran Hotel Inglés - Our stay at Gran Hotel Inglés was absolutely fantastic. We traveled with our dog, Lilly, who loved the hotel just as much as we did. The staff made us feel so welcome, and it truly felt like being part of a family. The concierge service was a huge highlight. They were always friendly, available, and helped us organize several wonderful activities. The rooms were impeccably clean, and the art deco design throughout the hotel is stunning. The breakfast was also amazing, with a great variety of delicious options. What really stands out is the hotel's intimate, private character. It's exactly as the greeting card said: we feel like we are part of the hotel's history now. We can't wait to come back!
- coreywH4883DU (10/5): AMAZING ATTENTIVE STAFF! - Javier and the staff were amazing from the time we checked in! The hotel is a timeless classic and perfect for our stay in Madrid.
- SandyLouWho62 (10/5): Old World charm and luxury with First Class Service - I can not say enough good things about this lovely boutique hotel! Upon arrival, I was immediately impressed with the sincere level of hospitality. This was my first trip to Spain so I had no idea what to expect. As an experienced world traveler, I can say I was pleasantly surprised! The enthusiasm of the young staff was contagious. I was immediately offered the welcome drink of Cava and asked to sit while I was checked in. My American Express booking provided me with an upgrade and my discus room was exquisite. I loved opening and closing the wooden shutters overlooking the quiet residential and commercial street each morning and evening on the small balconies. The attention to detail was impressive. I relished drinking glass bottled water from cut crystal glasses . I appreciated the welcome gift of a lovely tea cake and delicious almond cookies. The housekeeping staff did a terrific job making the room feel like the bedroom of an honored guest. I am not exaggerating at the level of elegance found in this charming hotel. They thoughtfully provided cleverly designed charges. The bath towels were enormous and the claw bathtub added to the ambiance. There is also a spacious rain shower. The morning breakfast was offered in a wonderful old world European style room complete with colored drinking glasses coordinating with fresh flowers and cutlery that matched the room adornments. The servers were attentive but not disruptive. The fresh assortment of fruits was amazingly plentiful and I appreciated the fresh cold cuts of ham and turkey. But the REAL stars of this hotel are the concierge and bellhop teams. They are first class! The best I have encountered. Their service was over the top as they listened to my desires and found the most optimal tours and activities regardless of price point. They stayed in constant contact with me throughout my short 2.5 day stay. I literally felt like I was communicating with local relatives. And they are so cheerful!!! Bravo to them!!! My stay would not have been the same without their personal attentiveness. European travel can be chaotic and short trips can be exhausting but this jewel of hotel offered true respite. I highly recommend this hotel.
- T8455TEmarkusm (10/5): A Historic Gem in the Heart of Madrid - We had an amazing stay at the oldest hotel in Madrid. From the moment we arrived, the experience was exceptional. The staff was incredibly welcoming, professional, and genuinely kind. The reception team made us feel at home immediately, and the concierge was very helpful throughout our stay. The hotel’s location is perfect, right in the heart of the city, making it easy to explore everything Madrid has to offer. Our room was spotlessly clean with stunning interior design that reflects the charm and elegance of the building’s history. While the balcony was quite small, it had a lovely traditional feel that added to the authentic experience. All in all, we had a wonderful time and will definitely be back. Highly recommended for anyone looking for a true Madrid experience wrapped in comfort and class.
- Samuel (10/5): - One of the best hotels I’ve ever stayed in. Unparalleled service starting from the moment we arrived. Amazing boutique hotel experience.
- StephenS977 (10/5): Beautiful, comfortable, and convenient in central Madrid - On a quiet side street and near the major Metro / commuter rail station Sol, the Gran Hotel Ingles provides a restful and convenient base for exploring Madrid. The staff are gracious and efficient, and the lobby and rooms are beautiful and comfortable. The relatively small size of the hotel adds to its charm and makes the whole experience more intimate. I would definitely stay again, and I highly recommend the property to others visiting Madrid either for work or for fun.
- VoyaGeOrGe (10/5): Great stay in a hidden gem - We had an unforgettable weekend at Gran Hotel Inglés. From the moment we arrived, the service was flawless, every member of the staff was incredibly attentive, professional, and kind. We’d especially like to mention Gabriel, whose warmth and helpfulness, despite our late arrival truly stood out and made us feel at home right away. Our room was elegant and cozy, just perfect for a romantic getaway. The hotel also has a modern, well-equipped gym, which is great for anyone looking to stay active during their stay. All in all, it was a luxurious experience with truly personalized service, right in the heart of Madrid. We’ll definitely be back!
- Paul (10/5): - The hotel was outstanding but the service bar none was the best service i have ever had in any hotel in the world and i have stayed in amazing hotels
- viviansJ9095VA (10/5): Relax and reset at Gran Hotel Ingles - My daughter and I have never been to Spain so we totally lucked out when we found this wonderful, charming hotel. From the moment we stepped in until the time we left, everything was beyond amazing. The hotel is centrally located, within walking distance to everything -- the Prado, small alleys with the most amazing food, shopping (if you're into that). Our concierge, Nuria, even gave some local restaurant recommendations. The restaurants were cozy and served the best dishes. We will be coming back for one night before heading back home. Can't wait!
- James (10/5): Very friendly - Very friendly and comfortable hotel with staff that stand out in their communication and service levels - a personal touch.
- Go49736867878 (6/5): Felt Unwelcome at the bar. - We spent a lovely afternoon at the Four Seasons bar, where we were warmly welcomed and treated with great hospitality. Unfortunately, the positive experience didn’t carry over when we returned to our hotel — we were made to feel more like an inconvenience than valued guests. A disappointing contrast.
- rima_kl305 (10/5): Incredible stay!! - Amazing stay! My first but not last visit. From Esteban at check in who was so kind with me when I was so exhausted from my flight, to Prince who is the perfect example of hospitality, to Eva and Alvaro in F&B. They have a lovely manager who’s name I didn’t catch but I enjoyed observing him touch tables and welcome guests. He has such a sharp eye. I also work in hospitality so it’s a true pleasure to see a team work in perfect unison. In terms of amenities, their gym has everything one could need. So clean and well equipped. Pro-tip, get their breakfast buffet and reserve through the front desk. Such a great assortment! I loved the charcuterie station! Thank you!!
- Daniel (10/5): - Very good everything
- Roam170588 (10/5): Excellent concierge service - Núria the concierge was a godsend; she helped us rebook our tickets (due to an error we made) and found us a flight out on the same day. That must have easily taken her 30-45 mins of her time today dealing with the agents at TAP. Many thanks to her and the staff at this wonderful hotel. Muchas gracias!
- stellah931 (10/5): Must stay in Madrid - Wonderful experience! This will be my go to hotel in Madrid! Great location! The team is amazing, rooms are beautiful and they think of the small details. They remember every guests name and are always smiling! Whether you are having a drink at the bar or just needing help from the concierge, it is was an enjoyable experience! Thank you for adding to our amazing experience in Madrid! Gracias and we will be back!
- clarasY5020LS (10/5): Madrid - The Hotel was amazing, the staff friendly and very helpful, the room spotless. I recommend it highly. Thank you to all the staff for making us feel welcome.
- 29dipeshg (10/5): Just Amazing ! - Fantastic team ! Sandro at the concierge is so good that you can ask for any assistance ! From my first stay which included getting me football match tickets to arranging electronic sockets for my friends ! To asking help in booking the restaurants - he is helpful and prompt ! And always smiling ! Ion the bellman is always helpful and Gabriele always welcomes you home even if it’s 4-5 am !! Amazing hotel and amazing team ! Sofia at the front desk was fast on my check out and every small detail is well handled ! These small details make the big difference in this amazing property.
- JMEA1 (10/5): Silent Luxury - For the third time, we have had the pleasure of staying at the Gran Hotel Ingles in Madrid. As if it were the first time, the surprise effect of its quality, service, attentiveness, and comfort exceeded my expectations. In such a competitive world as high-level hospitality, the Gran Hotel Ingles is the perfect definition of Silent Luxury Solid, constant, impeccable, friendly, elegant, detail-oriented. In a city as important as Madrid, where the top 5 or 6 most outstanding hotel establishments in Spain are concentrated and in the top 20 in Europe, without a doubt, the Gran Hotel Ingles occupies a privileged place in that exclusive group, with the particularity that its size allows guests to feel embraced by all the staff at all times. It is not just about the quality of the linens, tableware, decor, spaces, maintenance, gastronomy, etc.; it is the constant details, daily surprises, and genuine care. Silent Luxury
- Jemom68 (8/5): Beautiful Hotel - This is truly a beautiful hotel nicely located in an easily walkable area. The pillow menu is delightful and the staff downstairs is friendly and kind. We had some issues with the replenishment of toiletries in the room and one day returned to multiple flies inside which seemed odd as we never opened the windows. The beds were quite comfortable and we enjoyed the welcome treats. We would stay here again but hopefully they will have the housekeeping issues sorted.
- Jessica (10/5): - Great location. Walking distance to everything. The staff was top notch. The room was spacious and clean and the shower was amazing.
- sarinapaul (10/5): Gran Hotel Ingles - Simply Outstanding! - From the time we arrived at this beautiful boutique hotel we felt at home. The art of making guests feel “at home” whilst enjoying the luxury of a boutique environment is perfectly executed by this hotel. Everything about his hotel is perfect - location, room quality, restaurant/bar and the staff are all outstanding. Special acknowledgment must go to the concierge and front office team, especially Javier Marin who was exceptional and a pleasure to deal with. We will definitely be returning to Madrid and to this hotel. Highly recommend this establishment. A special acknowledgment also to Julia, one of the servers who was do warm, welcoming and incredibly helpful.
- W1320WSmiked (10/5): Treated us like royalty - From the moment we exited the cab, we were treated like VIPs. The person (Sonja?)who checked us in was delightful and we had a wonderful chat as if we were visiting friends. Every aspect of the amenities were 1st class, right down to the pillow menu (yes, you read that right) to ensure a peaceful sleep. Our only regret was that, due to travel plans, we were only able to visit Madrid for 1 night. We will be returning to Madrid soon to take in all that Madrid has to offer and this will be our hotel of choice. The added benefit is its walking distance to many attractions and vibrant areas of Madrid, but located on a low volume street which avoids any city noise.
- Rola (10/5): - Simple and sophisticated, the concierge has excellent recommendations. I love the room, location, food and the ambience. Thank you !
- jonathanhS9140NF (10/5): Wonderful hotel well worth every penny - I'd give six starts if I could. From the moment we arrived we were made to feel fully at home. Everything was very relaxed and informal and we felt like part of the family rather than paying guests. The beds were supremely comfortable, although a bit too large, but we spelt very well. Breakfast was sublime. The lounge area is very comfortable and, when we weren't out and about, we much time there just reading and sipping coffee/lemonade/alcohol. Breakfast we sublime.
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