Elia Palazzo Hotel

Location: Theotokopoulou 54, Chania Town, gr

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Terrace
• Express check-in/check-out
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Cooking class
• Shopping on site
• Television in common areas
• Express check-in
• Free wired internet
• Scuba diving on site
• Snorkeling on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Fishing nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Room with Balcony

  This twin/double room features a balcony and tumble dryer.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Classic Room Ground floor with Hot Tub

  This twin/double room has a bathrobe, air conditioning, a hot tub and private entrance.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Double or Twin Room

  This standard room has an electric kettle, TV with satelllite channels and bathrobe.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Private entrance
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• James (9/5): Great stay in a nice location. - Breakfast was good. Hotel receptionists were very helpful and friendly. The location was a bit noisy as our room was above a slightly busy street but this wasn't too bad and the street was very pleasant with shops and restaurants. The Elia chain organise tours and we went on one - just the two of use as no one else had booked - and it was great! The hotel is away from the very busy waterfront area but is only a few minutes away, so is very well situated. Bedroom curtains didn't screen out the light from the street very well. We had to close the windows at night in order to cut down on the noise on the street (which wasn't too bad).
• Solveig (7/5): -
• Tom (9/5): - Great location in the old town near the the harbour. Clean comfortable room. Very good breakfast, friendly staff
• mae (7/5): - Location, nice bathroom, breakfast Basic, old decor in room
• Silvia (8/5): -
• D. (8/5): - L’emplacement de l’hôtel dans la ville, également proche d’un parking. Personnel agréable et serviable. La chambre su troisième étage n’avait pas de balcon mais une agréable vue sur la ville et la mer. Dommage qu’il n’y ait pas de chocolat chaud au petit-déjeuner
• Hunter (10/5): -
• Dionisis (10/5): -
• Hugo (8/5): - L'hôtel est placé dans le vieux chania cela rend le moment encore plus beau il est entouré de boutique de souvenir et de restaurant.
• pierre (9/5): - Excellent accueil et très bon petit déjeuner
• Hartvigsson (10/5): Great place , good breakfast and very friendly!! Highly recommended.. - Got everything you needed and in a quiet location but still near to everything.. Missing a kettle..
• Νίκος (10/5): -
• Denise (10/5): -
• Neil (9/5): Amazing Central Location - Amazing central location, seconds from the bars, restaurants, tavernas and artisan shops, and the old Venetian harbour & lighthouse. Clean and spacious room in a beautifully restored building on a historical street. Excellent selection for breakfast. Great base from which to explore Chania and the surrounding areas. Ground floor room was slightly noisy but understandable in a small, old building in the centre of the tourist district. It didn't spoil our stay.
• Evan (7/5): - great location, room is basic without much place to put luggage but bathroom is fine, breakfast is more than adequate no elevator but that is standard
• DORIT ELAZARI (9/5): -
• Hilkka (9/5): Onnistunut loma Kreetalla, nautimme olostamme ja hotellin sijainti oli super hyvä. - Aamiainen ylitti odotuksemme, kaikkea mahdollista oli tarjolla ja palvelu oli ystävällistä. -
• GEORGIOS (10/5): - Η καθαριότητα και η ευγένεια του προσωπικού όπως και το πιο σημαντικό… η τοποθεσία !
• Κατερίνα (9/5): -
• Christoph (7/5): -
• Klaus (5/5): -
• Ursula (5/5): - Lage Das Zimmer hatte nur ein Fenster zum Innenhof , war düster, unfreundlich
• Helmar (9/5): -
• Thomas (6/5): Im Ganzen ok, aber nicht besonders empfehlenswert - Sehr schöne Lage in der Altstadt am Meer Viele defekte Dinge im Zimmer (Deckenlicht, WC-Spülung, Handtuchhalter). Frühstück am 3. Tag eher dürftig, Kaffee nur Instant.
• Drasa (9/5): -
• Σταύρος (10/5): -
• helmut (9/5): -
• Jawad (9/5): -
• Katariina (10/5): -
• Mussetto (10/5): tutto ok !! - posizione, accoglienza, pulizia , camera , parcheggi pubblici a 50mt direi nulla. la mia camera ,al piano terreno , non aveva balconi o aperture all esterno e non aveva vista , solo verso un cortiletto cieco . nessun problema comunque. i vantaggi superavano questo piccolo svantaggio
• Irene (10/5): In diesem kleinen, sehr gut geführten Hotel stimmt alles - die Lage, das Zimmer und der Service! - Von der Dachterrasse hat man einen wunderschönen Blick auf das Meer. Das Zimmer war sehr ruhig und großzügig, das Bad modern renoviert. Der Service war erstklassig mit einem ungewöhnlich reichhaltigen Frühstück unter Vermeidung von Plastik! ---
• Ela (10/5): -
• Marie helene (9/5): -
• Annette (8/5): Lovely people Lovely street - Location Steps
• Martin (9/5): Clean, comfortable and in a great location - Excellent location in the old town but away from most of the noise. Comfortable room, spotlessly clean, and very good breakfast. Warm and friendly staff. Two flights of stairs was quite hard work with a heavy suitcase although help was offered. Breakfast area is quite small so gets busy at peak. Parking is challenging in Chania although we struck lucky both times we approached in the car and found on-street spaces not far away.
• silmara (10/5): Great stay! - We loved the location and the staff, super friendly and helpful!
• Tina (8/5): - The staff were exceptional and friendly.
• PIERRE (10/5): - L'emplacement proche du parking Talos, et de la vieille ville. Les attentions. La chambre superbe et un petit déjeuner excellent. C'était notre dernière soirée en Crête...:-(
• Katja (8/5): - Lage, Zimmer und Frühstück....wunderbar. Extrem hellhörig. Alles was im Treppenhaus passiert, klingt, als wäre es neben deinem Bett.
• Alex (10/5): Wonderful stay in Chania - It was clean, well equipped and in a great location. Nothing
• Alan (10/5): As above - excellent location, clean, comfortable beds, good size room, good bathroom and excellent - Location in old town near the harbour was the best. Breakfast was exceptional with so much choice Was perfect
• Antonella (8/5): - Posizione, staff, colazione Insonorizzazione interna
• Péter (10/5): - Bőséges és friss reggeli, kedves személyzet. Remek helyen, csodálatos kilátással (tenger és óvárosi utca egyaránt).
• marianne (8/5): - Hyggeligt hotel midt i den gamle by. Meget venligt og servicemindet personale Der var alt det, der var lovet Ingen støj Morgenmaden var fantastisk
• paula (10/5): Perfect - Very comfy bed. Excellent breakfast friendly staff
• Dik (10/5): -
• Scott (8/5): - Great location, loved the breakfast, staff very helpful. Spent time on the small balcony overlooking pedestrian street. Bed was very comfortable too.
• Nathalie (7/5): - Emplacement, le petit balcon donnant sur la rue Pas vraiment propre cheveux des précédents visiteurs pas très top et ... Hotel vieillissant
• Dr. Inke (10/5): Empfehlenswert - Die Lage, das Design Zimmer und das Ambiente waren großartig.
• Maribeth (10/5): -
• Kirsi (8/5): - Well located, nice room, good A/C, quiet at night as all he bars closed at midnight - great! Toilet water tank was leaking and you needed to make tricks to make it stop - That was only a small detail, but with this charging rate one would expect everything to work.
• Ian (10/5): -
• FATMA (10/5): - All people were very nice and kind, especially Stellios was very helpful and gave us restaurant and beach advices and all were very good
• Cuomo (9/5): -
• Mena (10/5): - Awesome Experience, staff super friendly and helpful. Although property is hundreds of years in or but the Rooftops rooms were all upgraded and clean. Location is the best if you like to experience living in the old town experience. 👍👍
• Sarah (10/5): - We only stayed one night. They let us store our luggage when we arrived early in the morning. The location is stellar, in the old town. But there was no parking, so we parked 15 minutes away and had to walk in with our luggage. Our room was large and clean.
• ANTONIS (9/5): - Overall, everything was excellent – the hotel was clean, the staff were very polite, and the location couldn’t be better. The only area that could improve is breakfast, which felt a bit limited. A more varied selection would make the experience perfect.
• regis (6/5): -
• Gianluigi (8/5): -
• Kolostoupis (9/5): - Τοποθεσία καθαριότητα προσωπικό Λίγο φασαρία που ακούγετε από την κουζίνα που βρίσκετε στο ισόγειο
• ANDREW (9/5): Lovely - Location was perfect, rooms were big and beautifully decorated. A great breakfast and lovely staff.
• Iga (10/5): - Lokalizacja bardzo dobra, hotel praktycznie w centrum starego miasta. Pokój bardzo czysty, sprzątany codziennie. Śniadanie w formie bufetu, bardzo dobre. Polecam :)
• Cristina (8/5): - Excelente localização, hotel simpático na zona antiga, romântico. Os funcionários muito simpáticos e atenciosos. Pedi cama casal e tivemos 2 camas sem qualquer explicação. Colchão e almofada menos confortáveis.
• OKSANA (9/5): - Placement de ce petit hôtel est parfait, la chambre avec son balcon est très bien équipée. Le pt déj. est correct
• Ulrike (10/5): -
• lise (10/5): -
• Oksana (10/5): Огромное спасибо нашему отелю и персоналу. Внимательный и заботливый персонал. Нас встречал администратор по имени Steli - Расположение, завтрак, чистота, персонал.
• Päivi (9/5): -
• Erik (6/5): - Ingen bra service och hjälp. Fick tyvärr sämsta rummet. Lever inte upp till betyget 9 i omdöme.
• Jennifer (10/5): Ria. The fabulous ria at reception!!! So happy and informative. Very quiet rooms .. clean and super comfy beds!!! No - Midnight check in - not a problem. Received check in details 24 hrs before we arrived. Very easy system. Absolutely no complaints. Would stay here again. N/A
• Mónika (10/5): - Fantasztikus kis hotel a város szívében, de csendes helyen, közel a tengerhez. A személyzet kúlönösen kedves. Csak jót tudok mondani. Olyan nincs!
• Andreas (4/5): To noisy in the morning - Kind staff etc. The main entrance door to our room where not sound proff which made our 2 night not a relaxed stay specially at 05-10.00 o'clock in morning a lot of noice from the kitchen and people going up and down on the stairs. The rest a bit old. You asked us and we reply Hotels.com in an honest way.
• Eli 84 (10/5): -
• Alan Kwok Lun (9/5): A very comfortable and relaxing stay at this hotel. - Very comfortable, clean and nicely decorated room. Nearly no external noise after closing the windows. Proximity to the old port. Delicious cooked breakfast. The nespresso machine which also doubled as a hot water dispenser was leaking a lot, but it is only a minor problem.
• Spentzaris (10/5): -
• lise (10/5): -
• Pieroni (10/5): - Hotel delizioso, curato con molto gusto, pulito e armonioso. Si trova in centro e si affaccia su una stradina tipica del luogo con locali e negozietti. La strada conduce al porto veneziano altro luogo incantevole. La posizione è ideale ma appunto essendo in una zona vicino al centro nella camera a piano terra fino a tarda sera è possibile avvertite i rumori tipici che provengono dalla strada, anche se essendo in vacanza non ci hanno dato particolarmente fastidio. Il problema invece non si è riscontrato nelle stanze al piano superiore. La nostra camera era dotata di vasca idromassaggio che abbiamo particolarmente gradito. La Signora che ci ha accolto è stata estremamente gentile e disponibile durante tutto il nostro soggiorno . La colazione è ottima, con un'offerta di prodotti di qualità. Lo consiglio vivamente. Non ci sono elementi negativi.
• STEVE and JANE (10/5): Perfect - Everything! Location in old town on a charming street. Staff are amazing. Cooked breakfast in the dining nook was delish. Room is well appointed and very comfortable. Even had a little balcony with a view 10/10 - will stay here again. Everything was perfect. They even rushed out and bought me almond milk.
• Sandra (9/5): We enjoyed our stay in this comfortable and nicely located hotel in the charming old town. Comfortable bed, very clean a - Location was great, lovely view from balcony, friendly staff. Easy check in. Close to taxi pick up and drop off. Car parking on streets handy and close enough.
• Fiona (10/5): Wonderful Old Chania street, fabulous helpful staff - The breakfast was fresh, ample and varied. This is important as you have to spend around €40 each day (per couple) plus make the hike to the harbour just to get fed. The staff were excellent. Endlessly helpful, unfailingly friendly, very knowledgeable about the area, Chania, Crete and Greece generally. But also staffing the front door for huge numbers of hours. This really adds to your holiday experience unlike distance Air BnB and some Stayz.VRBO and similar platforms. Nothing is too much trouble and they try to help with anything. Nothing. It was expensive but we felt we got the location and services to match the price.
• Gian Luca (8/5): Chania , ultima tappa - Bella struttura in ottima posizione , camera e colazione molto buone . In qualità di utente gold speravo in alcune condizioni più favorevoli , ma tranne la bottiglia di vino non ho avuto altre opportunità.
• Bartosz (10/5): -
• Kimberly (8/5): - The women running the property were lovely, especially Maria, the breakfast Chef. Each day she surprised us with delicious tasty Greek treats! Absolutely amazing. The property was clean and comfortable. No fault of management, there is some noise at night from the adjacent restaurants. A sleep app can drown it out though! The women were all great here and welcoming.
• Sabina (10/5): - Everything N/a
• keith (10/5): - Great breakfast. Close to parking but in a pedestrian area, so no traffic noise. Really friendly staf
• Jim (9/5): -
• Regis (9/5): - Central, Chambre située au rez de chaussée donnant sur une courette sans possibilité d’ouvrir la petite fenêtre.
• simone (6/5): - Posizione, colazione, camera. Pulizia della camera, mancanza dell'ascensore, letto molto rumoroso.
• Dennis (10/5): Sehr sauber, nettes Personal. Würde ich wieder machen. - Sehr gute Lage, direkt an der Altstadt. Preis / Leistung top. Frühstück war okay. 2-3 Sorten Wurst und Käse, Obstsalat, gekochte Eier, Rühr und Spiegelei. Für den Preis ausreichend.
• Declan (8/5): Great location in old city of Chania, lovely building, friendly staff and very good breakfast - Excellent location, friendly staff Nothing
• Valérie (9/5): Parfait pour visiter la Canée - Très bel emplacement Confort Rien
• Evan (10/5): - Amazing
• Patrick (10/5): -
• komals714 (10/5): Charming hotel, relatively quiet area. friendly, efficient staff - A charming hotel, located in the old town part of Chania. It is in a relatively quieter part of the town, just far enough away from the main waterfront and all the lights and the hustle and bustle. A Greek breakfast is provided and the food is fresh. Loved it. The staff are very friendly and helpful. Special call out to Ria at the front desk and Maria who takes care of the breakfast. The staff are amazing and made us feel at home. Our room was on the ground floor but was still quiet, despite having a window that was facing the street. Cars are not allowed on the street and you are dropped off at the foot of the hill and you will have to roll your bags up about a 100 feet. The slope is gradual Would return to this place again
• Stéphanie (9/5): Excellent hôtel au cœur du vieux Chania Excellent rapport qualité prix - Emplacement idéal, hôtel situé dans le vieux Chania accès immédiat aux petites boutiques souvenirs, des restaurants, des bars et du port. Parking gratuit à 5 minutes de moyenne. Personnel professionnel et accueillant. Petit déjeuner varié et copieux. Fourniture des accessoires de bain multiples ( brosse à dents, rasoir, gel douche, shampooing et lotion). Merci pour votre accueil.
• Alison (9/5): -
• S (1/5): - This hotel has a horrible smell. They are pumping some awful air deodorizer into the lobby and rooms. It is nauseating. It is also very dirty and the room had large bugs. The smell was so bad that I had to relocate. It is also very loud and the rooms look right into other rooms. I couldn’t open the windows to air the room out without having people looking directly into at me and into the room. Absolutely terrible. The hotel itself is very dark and dirty. Stay somewhere else. Terrible odor, bugs, loud, no privacy
• Virginie (8/5): - Very nice location in town Very friendly In the room was often noise from the water boiler outside
• Oliver (10/5): - Sehr freundlicher Empfang und ausgezeichnetes, abwechslungsreiches Frühstück. Sauberes, geräumiges Zimmer mit modernem Bad. Gute Lage.
• Leung (9/5): Overall very good for our booking and stay! - Breakfast is good. Staffs are very helpful for partial cancellation and refund! Nothing

Photos