Festival Resort

Location: 502 Captiva Drive, Davenport, US

Star Rating: 4 Stars

Property Type: Private vacation home

About this Property

Important Information

Policies

Check-in: 04:00 PM - anytime

Check-out: 10:00 AM

Instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

Amenities & Facilities

• Fitness facilities
• Fitness facilities
• Television in common areas
• Smoke-free property
• Tours/ticket assistance
• Free self parking

Guest Reviews

• Silvana (10/5): - It was very nice and clean. Thank you
• Valorie (4/5): - Loved the pools and outdoor things. Our condo was very disappointing. The one chair was broken. Two of the beds had sheets but no blankets. The cookware was non existent we had two skillets that were awful and only one small pot. The hand vac didn't work. I would come back to the property but not the unit we were in.
• Lilian (8/5): - It was great, really nice and spacious. I had 3 nights for 10 person and the bathroom only had one roll of paper and it was not new, we had to buy some. The kitchen didn’t had so many utensils for that many people. We put the trash outside like they told us, but the next morning it was a disaster.
• Rodrigo (10/5): - The house was great! The team that assisted me always answered my questions and solve issues quickly. They were very polite and helpful. Also, it was just 20 minutes from Disney Land. Furthermore, the price is great! I am planning to go back other times.
• Verified traveler (10/5): - All amenities aren’t open due to Covid but the pool and water park are and they both were great for the children and myself. Minor repairs but property had someone there in a reasonable amount of time. Returned home today after 6days and my family already wants to go back. Con: saw a bug the last day there but it may have flew in because I saw no evidence of bugs upon arrival or while staying.
• Verified traveler (8/5): - The property was very nice. I just wish they had window coverings. At night, I felt like everyone could see through the back sliding glass doors. The sun came in quite bright in the morning through the bedroom blinds. I didn’t like the process of checking in. They asked for a copy of my driver’s license and credit card which I questioned and was leery to give but after confirming with a rep, I complied. So far no issues but they need to find a better process to make their guest feel secure. Due to COVID I didn’t want to be around a lot of people so I was interested in things the kids could do at the resort. The arcade was closed which was disappointing. The pool was really nice. The proximity to the theme parks was great without being in all the traffic. All in all we enjoyed ourselves. If I stay again, I will remember to ask about window treatments. It’s just creepy feeling like people are watching you.
• Verified traveler (6/5): - It was ok. Wifi signal was poor. Trash in the doorway sat awhile. I didnt have parking in front of my door.
• Stacy (8/5): Not bad - The house is average. It was clean, plenty of space for 10 to fit comfortably. The pool however was filthy. I called to have it cleaned on Saturday. I had to call back on Sunday when no one showed up. They said I had to send a picture to show the pool dirty before they could send someone, which I find ridiculous. Finally on Monday they came and cleaned the pool. I have read in many of the comments that the pool was filthy. I don't understand why they don't clean it when they clean the property for the next reservation? Other than that the property was ok for the price. It is nicely located with plenty of stores and restaurants within a five minute drive. And only about 25 minutes to most of the theme parks.
• Verified traveler (4/5): - They should put in the description that the property is self servicing basically bring your own everything. Property was not properly cleaned and they did nothing about it. Nice area but will not recommend.
• Melanie (8/5): Good place to stay - The place was pretty good, very spacious had a bit of issues with the cleanliness of the place, the pool needed to be cleaned, the remote controls didn’t have batteries, a couple were missing and one of the tv’s in the room was not working properly, I emailed but the issues were never addressed. If you needed the pool clean you had to send an email and photos it was just too many hoops to go through to get some basic work done. The communication with the company was not the best, I had multiple people email me about the same issues when doing the reservation. We did like pool it was a good size, the place was quiet and close to dining and shopping. 30min from Disney and 40 from Universal.
• Verified traveler (4/5): Disappointed - I was very dissatisfied with this trip. The check in was fine but the amenities such as the pool, the restaurant, etc. were closed for “rebranding” and I was not notified of this. The house itself was filthy and certainly wasn’t cleaned well after the last guests were there. We found food on chairs, toys all over and the walls and light switches were dirty. There were lights burnt out and a lot of handles broken. I have stayed in the past and did not experience this before. It’s usually a nice place to stay but lack of notification about the amenities and not cleaned well (especially during a pandemic) certainly will make me question staying there again
• CRYSTAL D. (4/5): Unpleasant stay - When we arrived at the property we couldn't get into the home because the code was incorrect,the next day we went to leave out & couldn't get back in with the code. We were without cable the entire weekend. We were told someone was coming out but the never arrived.
• Shemeka (2/5): - The house wasn’t clean and the pool was dirty. The refrigerator was broke. Wasn’t able to use the pool until my last two days. I never stayed in a vacation home that had clean the bathrooms. The freezer on the refrigerator kept leaking that we had to mop or keep a towel on the floor. We used coolers and ice to keep things cold. But I would never stay there again.
• Verified traveler (10/5): Family Vacation - Excellent! The house w as amazing. My family enjoyed this beautiful house. It was very nice and beautiful, it was clean and safe. The customer service was great. I will definitely be returning to this resort soon.
• Ikeim (10/5): - The place looked exactly like it did in the pictures in person i will most likely staying there again when im in Orlando 5 bedroom 5 1/2 bathroom clean kind of quiet area which i don't mind a little noise people do wanna have fun on vacation
• David N. (10/5): Family vacation - Beautiful property. The common pool area was beautiful. The only complaint we would have was that pool water temperature was cold.
• MacKenzie G. (10/5): Just as described! - Our stay here was great, everything was so nicely done and very clean. The private pool was so nice after a long day at Disney and the resort amenities were fun for our kids as well! Will definitely be back!
• Simra (10/5): Love it - Only issue was parking
• Vaneeta (10/5): Aco festiva - It was great. Me and my family loved the house. It was a hike to get where we wanted to go but it was worth it because the house was magnificent
• Cheryl M. (8/5): great house great location - The only thing I would say is the photos that you are showing seem to be show homes perhaps , I would have preferred to be shown exactly the property we would have received if there had been a choice. Nothing wrong at all with the property would just have preferred a little more modern as per pictures. I enjoy sitting by the pool unfortunately no loungers as not big enough maybe , could have had 2 recliner chair/lounger. All in all great stay.
• Nicole M. (10/5): Best price - This was by far the best home I stayed in very clean and just like the pictures. The only thing was the wifi didnt work, the propane in the grill was gone and it was hard to get in touch with customer service. Other than that everything was perfect. Beds were comfortable very spacious and everyone loved it.
• Alex (10/5): - Super easy super nice super clean. The pictures accurately portray the townhome. We enjoyed our stay very much my 4 children, wife and I
• Verified traveler (8/5): - Very nice and comfortable but the wifi didnt work most of the time overall had a great time.
• Jessica (8/5): - The check in experience was less than satisfactory but the description of the property and amenities were accurate. All in all a good vacation.
• Verified traveler (8/5): - Great place but dumpsters scatted all over the resort (in construction) which makes you a little discomfort.
• Verified traveler (4/5): - We travel to Florida twice a year for vacation. Rented many times at different resort around the area. This was ao basic, not as promoted at Expedia. For us is 2 stars. Very smelly and dirt hole. Lack of many things. Just few towels o even enough for our family. We has to expend extra money in cleaning supplies to get rid of the smell but it did not work. Paid extra for swimming pool. It was dirty. Many things we had to call to get fixed. The amenities in the club house were closed and the main pool was not heated for the cold weather. Just ruined our Christmas vacations. There were other issues but I don’t want to expend more time writing. Never again.
• Nicholas (6/5): Deceiving - It was a little deceiving how it was presented in the website. This is a house for rent by someone. It doesn’t tell you that the development where it is isn’t finished so the beautiful pictures of the water park etc are non existent. In order to rent the place you pay in advance and they won’t tell you they can and will refuse to refund you if you don’t comply with everything they want from you like photocopy of ID with you in picture, copy of CC, etc they’re also very rude when trying to ask questions. There is a cleaning fee on top of what you pay for rent. Also WiFi password didn’t work, we called to ask and they said that’s the password so there “problem fixed”. No WiFi thru our stay. All that being said the house was very small but beautifully decorated and kids loved the themed rooms, very clean. A super market very close to the house and places to eat quick meals as well. House itself is cozy and very nice. Too much of a hassle to rent again though.
• Sugg (8/5): - Everything during my visit was great only thing is that they said they would bring us agate card for the pool but nobody never came to but Orher then that everything else was great
• Kristin (8/5): - This property was a great idea for my family. My children get a bit overwhelmed by the crowds and fast pace of the parks. We were able to enjoy our time at Universal, and then come back to the condo to relax. We loved having the kitchen and a grocery store within 5 minutes so we didn’t have to spend all of our extra time and money eating at restaurants. We would recommend this property to anyone who is looking to stay off property.
• Nai (4/5): - First i called them and the person that i talked to was rude, basically giving me orders instead being helpful. Mattresses were terrible, after being in parks walking around we definitely need to rest but those .99 cents mattresses didn't help, internet was terrible i couldn't use it mostly, the pool and the pool area were durty one of the bed was to low, i could say mattress was on the floor. At the spare time at that house we needed toddlers channel "Disney" or any like this one. Only big kids. I stayed in much better place for less money. A place that i won't recommend to no one.
• Verified traveler (8/5): - The Resort was good overall. Everything was clean, the area was nice and quiet and we seem to have it all to ourselves. I didn’t like the fact that their was a fee for the grill, a fee for the spa pool, and our pool light didn’t work. They are constructing new houses around the resort so there was construction going on but it didn’t disturb us at all.
• Rosy (10/5): - Not too far from Disney about 15-20 minutes away, I read all bad reviews but took a chance, our home was nice, big, everything was perfect besides the fact that the cell reception was poor and the wifi didn’t work all that great but besides that we all loved the home. Definitely better than any hotel. Would definitely return. The check in process was easy, was more than enough room for our family. Would definitely recommend to friends and family for future travel. I was scared when I read the reviews but fortunately for us we had a great experience with this property. Our vacation was wonderful and the home was a great choice.
• Jessica (10/5): 5BD-4 1/2 Bath- Private Pool - We loved this condo!! It was perfect for our party of 9!!
• Ricky (2/5): - The property very nice but the management of the property the worst in my entire life, never experience such a bad experience a long with my wife... If ACO offer me a free vacation I would refused it wont do business with them in my life
• WalkerFamily (10/5): - Very comfortable and clean, except the private pool needed a little help. Bring your own toilet paper, dishwashing, laundry detergent, trash bags and other paper products. Limited internet. But all & all, we had a wonderful time and would definitely come back and refer others to do the same.
• Maria (10/5): - Festival resort property was awesome. It is very family friendly. The home was very updated with latest appliances and television. The 4 bedroom and 3 baths were large enough. The kitchen was well stocked with cooking supplies and eating cutlery and dishes. When we arrived the house was super tiny and cleaned beautiful. The private pool was great. There also have a community pool and kiddie water park. My family and I love it we planning on going back in January. I highly recommended ACO. I only have good things to say about this place. I didn’t had any problems.
• Pierre (10/5): Do not hesitate to book with ACO - This place was as advertised. it was comfortable, quiet, clean and we enjoyed every minute we stayed there. it was a 4 bedroom 3 bath townhouse, with a small pool.
• karens (10/5): Big home - Everything clean and organized. Beautiful property.
• Mario (10/5): - Amazing experience
• Traci (8/5): Vacation home - Everything was nice had some damages but other than it was great.
• Verified traveler (6/5): - very good property poor internet service no kids channels
• Verified traveler (10/5): - Spacious home near the many attractions of the Orlando area. Great home for a large family to spend vacation together in.
• Verified traveler (2/5): No Service Period. - I have T-Mobile and there's no reception nor data works. You think there's a reception to check you in, NO. You have to receive email with information to get into the property. The keypad information wasn't working. My wife and son had to wait outside under 100 degrees trying to get it work, nor there is any service to seek help. If you can luckily get a reception or talk to a customer service they ask you to send the pictures and videos why it is not working. Yeah, that's easy when you are in a place where there's absolutely no reception. Their WIFI information is totally off as well. Nothing was working. After they finally reviewed the video at 8pm, they said the keypad was out of battery. They said they'll send someone tomorrow to fix it the key pad tomorrow... How did we get in? After frustrating hours of talk they gave us number to a key-lock where we can pick up a key. Why couldn't they do that from the beginning? But did they come the next day to fix it? NO. No one showed up throughout the stay. The place looks decent but there are lot of bugs crawling around. My wife and child were so grossed out catching all of them. I had to have them check out a day early because without a wifi nor cell reception and without customer service nothing was pleasant to stay there. The following day, I've made the complaints... driving out to get any cell reception. They said okay. That was it. The compensation nor thoughts about the customer. Would you stay here?
• Katina (10/5): One of the best! - The check-in process was easy and the customer service was great. I rented the 4bdr home with pool and the grill and it looked just like the pictures but better. My pool was get in ready and the grill was ready for grilling. I really enjoyed my stay i couldn't have asked for better and I will be back.
• Leonel (6/5): Just a beautiful house but poor service! - House was great. When i walked in I notice couple things, bbq was dirty, sink was cover, pool was dirty, little worms in the riels of the sliding door to the pool and fongus on the tiles by the pool. I called the number I got from the reservation and they uncoveres the sink and clean the bbq. Everyday i called for the fongus and the dirty pool and they did nothing for the whole week. Managers never answered my calls and called me back 4 days after my check out. It was horrible cuz we never get to use the pool area. They didn’t offer nothing or apologize and it really hurt my heart because this vacation I plan it for so long after the whole hurricane Maria situation and This was the 1st time i have my whole family together after many years without seen each other.
• Verified traveler (8/5): Mostly nice overall. - Overall, we had a very nice stay. The beds were very comfortable and the house was very nice. The location is close to many restaurants and stores. It is also a short drive to Disney. The wifi wasn't working for us and the property is very close to I-4 so there is a lot of highway traffic noise when you are at the private pool at this house. We had a good stay and I would give this location (Festival) a positive review. It is a nice place, but not our top pick of places we have have stayed since it is a bit minimal in what it provides to the renter. (A side note...It is still under construction right now, but that didn't seem to affect our stay in any way.).
• S (4/5): - Management company never addressed any of my concerns, once they got paid that was the extent of any customer service. House AC was not working and they wanted me to pay for service call. Cable/Internet/WIFI never worked, after repeated calls and Emails, nothing was ever done. Home was in need of service/handy man, towel racks were coming off the walls. ACO was horrific to deal with, they did not care my family was being inconvenienced in a extremely hot home, my daughter could not do her assignment with No WIFI. They had so much rules and regulations, yet refused to address any issues. I regretted my decision of booking this home and this management company. They made our experience/vacation horrible. Imagine asking me to diagnose the AC issue. Or checking on the router, what did I pay all this money for, to manage the property myself??? Stay away from these properties, it looks amazing in photos, but you might end up paying to repair their properties yourself. Never again ACO.....learn what customer service means, we are not just cattle...once you get paid, your level of service should be consistent. Shame on you for ruining our experience.....
• Jane (10/5): Beautiful home - Lovely rental home Spacious, private and comfortable.
• Verified traveler (10/5): - i loved it. very pretty and clean. has everything you need !
• Verified traveler (8/5): Spacious home - Home is beautiful. 5 full bathrooms and a half bath. The pool is small, but nice. About half hour drive to Magic Kingdom. Restaurants are nearby. Did not enjoy the cleaning fee that requires us to remove trash from home before checking out. They only provide one trash bag per can, one roll of toilet paper per bathroom and one dishwashing soap per stay. No wash cloths provided. Towels were very nice though.

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