La Palma Beachfront Hotel & Club Nautico

Location: Boulevard Kukulcan Km 9.5 Lote 5B2, Cancun, QROO, 77500, Cancun, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 12:00 PM

Instructions: To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Concierge service
• Wheelchair accessible
• Elevator
• Smoke-free property
• Tours/ticket assistance
• Snack bar/deli
• Free self parking
• Airport transportation - pickup (surcharge)

Rooms Available

• Deluxe Double Ocean View

  1 King Bed

  366-sq-foot room, balcony with ocean views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Room service (limited), free bottled water, and microwave (on request)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Private bathroom
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Bedsheets provided

• Deluxe King Room

  1 King Bed

  258 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Room service (limited), free bottled water, and microwave (on request)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Private bathroom
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Bedsheets provided

• Master Suite Ocean View

  1 King Bed

  431-sq-foot room with a balcony

  
  

  Layout - Dining area and sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Room service (limited), free bottled water, and microwave (on request)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Private bathroom
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Separate dining area
  • Free WiFi
  • Bedsheets provided

• Standard Double Room Single Use

  2 Twin Beds OR 1 King Bed

  258-sq-foot room with a balcony

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Room service (limited), free bottled water, and microwave (on request)

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Private bathroom
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Bedsheets provided

Guest Reviews

• Adriana (10/5): - excellant for coulples!! master suite is a must.
• Kimberly C (10/5): - Amazing , and wonderful staff :)
• Jeff (2/5): - The photos are very misleading, some are not even for this property but the neighboring hotel. The beach is terrible. it's overrun with locals and was full of trash and just a bit on the scary side. It appears the locals like to hang out under the dock even when it rains until all hours of the night and you can hear them until way late into the morning. The water pressure is terrible. the shower head in our room was broken, not sure how that doesn't get fixed for what this room costs. I'd never stay here again. This should be a $39 room. guy at desk makes you pay cash when you get there too, guess he knows youll complain and try to get a refund on your credit card. And the bed was hard as a rock too.
• DOUGLAS (8/5): Melhor custo benefício - Excelente custo benefício. Ótima sugestão para fugir dos all inclusive caríssimos. Ao lado de uma praia linda. Bom hotel!
• Yvonne (10/5): AMAZING!!! - Small but cozy hotel (8 rooms), One of the best places I have stayed at. I booked the reservation to go with hubby for his 50th Birthday. The Staff went above and beyond my expectations, they made all the necessary arrangements and decorations for an unforgettable arrival.... balloons, tequila, cake....I can not express my gratitude to Sandro for making this and incredible experience. Both restaurants are reasonably priced, the service was exceptional and the food was very good. We had the Ocean Front Suite, super clean, and perfect to celebrate a birthday weekend; not to mention the view it was SPECTACULAR!!! Definitely Recommend it and I personally will be staying here again.
• Mariana Guadalupe Calderón García (4/5): - La ubicación es buena, pero por el precio y la experiencia, hay mejores opciones, no tiene precisamente vista a la playa pero está demasiado cerca de playa caracol. El hotel tiene dos ventanas que dan hacía un restaurante, no hay chance de que toallas o trajes de baño se puedan secar en la habitación por la falta de ventanas. Había demasiado ruido porque está junto a un restaurante bar, y no había personal del hotel en la noche. No hay opciones de desayuno, o si las hay, no sabes ni a dónde comunicarte. Por último,me gustó que me hablaran para confirmar el check in del hotel, pero querían que pagara en efectivo que porque la terminal no estaba funcionando, muy mal, no carguen tanto efectivo, es inseguro, es responsabilidad del hotel respetar el cobro por tarjeta y solucionar el tema con su terminal.
• Jose Gabino (10/5): - I liked that everything is a walking distance and it's on the beachfront. Only thing I didn't like is that there was no hot water.
• Marisela (10/5): - Okay
• Verified traveler (10/5): - I liked the location, most beaches, restaurants and clubs are a short walking distance.
• Verified traveler (6/5): Disappointed. Doesn't feel like a hotel. - Very nice staff. Room good, but very low water pressure making showers difficult. It does not feel like a hotel, rather some rooms behind a run down and semi-closed seaside club. The small bar is closed after 6pm. It looks like the owners are waiting to be bought out and haven't invested for a long time. Photos make the place look better than reality.
• Verified traveler (4/5): - Hotel staff disappeared, no one to get help from. No hot water. TV only syncs on the hotel channel. When we got back from dinner the hotel door was closed and there was no one to help us. We jumped over the wall to get in.
• Verified traveler (8/5): Buena relación calidad/precio. - Necesitas hablar directamente con el establecimiento, y en verdad me refiero a llamar por teléfono y acordar el check in, yo me confié en poner en la página de hoteles.com mi hora de entrada y al llegar no había nadie para recibirme. No hubo servicio de tv durante mis 4 noches de estancia. Y agua caliente solo 2 días de los 4. En general la estancia fue buena a secas ya que solo use el hotel para dormir, y la limpieza si es muy buena. Tiene una pequeña playa prácticamente privada y está hermosa. Tiene un muelle donde puedes descansar y contemplar el paisaje mejor que en cualquier otra zona de Cancún.
• Verified traveler (8/5): - Property is located walking distance to attractions. And beach is well kept.
• Oscar (8/5): Estancia regular - Es un hotel pequeño en la zona hotelera, ese día el mar estuvo con alto oleaje, pero dicen que el mar es muy bonito ahí, pero en regular estuvo buena la estancia
• Verified traveler (2/5): Not a hotel - Not a hotel, it's a bar with rooms in the back. Very misleading posts. Pics don't reflect current status of run down place. Not clean at all. Hairs in the shower
• Alan (8/5): - relacion precio beneficio es buena. Solo que para ser la Master Suite le arruina la vista el techo del bar. El Microondas no funciona, no tienen plancha en la habitación y si no la pides con tiempo en la tarde noche ya no hay quien te pueda prestar una porque el ama de llaves ya se fue
• Verified traveler (8/5): Nice room and good price. - Cute room, ocean front. Would book this hotel again. There weren't many people working there, but they had a guy on-site that
• Verified traveler (8/5): k - The place was ok. Not great but not bad. I don’t think I would stay here again. Service was definitely great though.
• Verified traveler (6/5): - near a public beach, not a hotel . only 2 rooms can actually see the ocean. basic amenities . difficult to find -no sign out front. narrow road way to enter property and limited parking
• Mike (8/5): - This is one of the very few hotels in Cancun that is actually right on the water and has 2 or 3 rooms that give the feel of being on the water. We requested a king bed but when we arrived, it was 2 single beds. The next day the staff corrected the bed problem. When we arrived the door handle and lock was broken. Eventually the staff got some one to fix it but during the time we were there it began again to come apart. I told the manager about this when we left. I think this is an air b&b rather than a hotel. The room does not include breakfast like most hotels. Not even coffee is available in the morning. I had to go across the street to a Starbucks to get coffee every morning. The staff was super nice and friendly. They tried to fix all problems we mentioned but there are some things they cannot do since the facility is not really a hotel. I think Expedia should make sure the information presented to potential customers makes it clear that La Palma Beachfront Hotel is not really a hotel.
• Verified traveler (6/5): - Front desk guy was great. He set us up with a cab for early morning back to the airport. I understand its Cancun and warm, 75 F, but hot showers for this kind of money in 3rd world really are expected. Keeps a traveler happy restful and coming back
• Verified traveler (10/5): - The hotel is super clean and our room had a beautiful view of the water. The beach is a stone throw from the front door. The bar and restaurant were great drinks and delicious food. I’ll be staying here again.
• Paulo Rogério (10/5): Cancun Tropicasher - Impecavel, gerentes amaveis, ficou faltando aquela cafeteira para as manhãs (e nao ha onde comprar cafe), local seguro, praia otima, perto de tudo.
• Verified traveler (2/5): - Its a cute little area but did not feel safe at all. Employees has attitude everytime. Honestly regret booking a room with them.
• Kris (8/5): - It was close to downtown and the ferry. A little hard to locate.
• Argenis (8/5): - Limpio y organizado, no molestan no hacen ruido y se puede descansar
• Verified traveler (10/5): - Staff was amazing and willing to help. Recommended for budget travel. Best location, near all the shops and right front of the beach
• Verified traveler (10/5): - Great stuff, very kind. The private beach offered an umbrella and a beach bed, all for free. The hotel bar offered us a complimentry mojito until our room was ready. Weak wifi, warm water, buf we managed. All in all great place.
• Pilar (8/5): - Could not get the a/c to work on the first room...then when we figured out the problem I was not allowed to get my original room back...so me and the wife slept on separate beds..☹️
• grace (8/5): basico sin desayuno, sin secador - En la habitacion q me dieron habia una cucaracha, me cambiaron habitacion a una mejor. al pedir y pagar U$ 40 para traslado al aeropuerto pactado con 48 hs. se demoraron 30 minutos. por lo que no contraten el servicio
• Verified traveler (2/5): - Lugar bonito y buena ubicación, muy mal servicio. Los servidores no hacen nada de su trabajo
• Verified traveler (4/5): - 事前に支払い済みだが、スタッフから支払いが完了してないことを言われた(エクスペディアからの支払いがうまくいかず?) 朝七時にチェックアウトすると伝えてたが、受付に誰もいなく、しかたなく鍵を部屋に置いて書置きを残してチェックアウトした
• Eugene (8/5): My first time in Mexico - When I first arrived I couldn’t find the front desk because it is a multi-use building. The people who work there are great and help with anything I needed. I stayed in room #1 which had a great view of the beach. The room was quiet even though my balcony faced the bar / restaurant. I had three other colleagues who stay at different locations and wished they stayed here because of the location and restaurant attached to the hotel. Great experience.
• Verified traveler (6/5): - Es un lugar excelente ubicado. Pero debería agregar más servicios ...desayuno , bebidas, alguna llave extra
• Verified traveler (8/5): - Esta metros de la playa, cerca de la zona hotelera,tiendas etc, no me gusto poco estacionamiento aunque tienen un vigilante ennla noche
• Verified traveler (10/5): - +hotel pequeño pero muy bonito, con excelentes instalaciones, ubicación en la zona hotelera y vista a playa caracol, al muelle del ferry que va a isla mujeres. Cuentan con camastros, la playa no tenía sargazo y te dan bebidas de cortesía. Tal cuál las fotos de la habitación que reserve
• Verified traveler (10/5): Great seaside hotel with nice decor/clean rooms - Very clean and stylish boutique hotel in a great location. It’s a very short walk to bars and clubs but in a quieter location so best of both worlds. It also has its own bar and a great seafood restaurant right in front of the hotel. Overall I would definitely stay here again.
• manfred (8/5): - The entrance is very hard to find and even all the locals can't find it You need to tell them the restaurant name and they will know Other than that, everything is good
• VANESSA (10/5): EXCELENTE SERVICIO, HERMOSO HOTEL - ME ENCANTOY SEGURO REGRESARE, NO PUDE DISFRUTAR AL 100% LA ESTANCIA POR QUE TUVE SALIDAS PROGRAMADAS EN OTRAS ACTIVIDADES PERO ME ENCANTO LA HABITACION, SOLO UN DETALLE, EL AIRE ( CLIMA) NO ALCANZABA A REFRESCAR LA HABITACION , LO DEMAS EXCELENTE. MUCHAS GRACIAS
• Ramon (8/5): - muy buena ubicacion
• Sonia (4/5): More restaurant then hotel - Checked in tv not working, changed room Breakfast could be improved No phone in room good wifi Right at beach had umbrella and chairs some were broken 2nd night heard banging and masonry saw very loud from 12am till 4 am workers would not stop Location central to hotel zone Right at dock to ferry for isle mujere New rooms only 8 king size large shower Low water pressure could have bigger mirror
• Verified traveler (4/5): Hotel un poco desagradable - Jamás te dicen que la playa con la que cuenta el hotel es pública. Estuvimos dos noches y ninguna llegaron a limpiar el cuarto. En el bar nos cobraron la propina sin preguntarnos si queríamos dejarla. TERRIBLE EXPERIENCIA.
• Antonieta (10/5): Nice hotel by the beach and Pier to Isla Mujeres. - We were there for eight nights. Small boutique hotel in the middle of everything! Wonderful staff and location is great in the middle of The Hotel Zone nearby stores and restaurants. Playa Caracoles is your swimming pool just a few steps from the hotel. Great location! Staff treated us very well and we plan to be back soon!
• Francisco (10/5): Hotel Agradable - Muy buen hotel, a pie de playa, muy agradable por ser pequeño, excelentes instalaciones, limpias, y el trato del personal es excelente. El desayuno que ofrecen es suficiente, rico, y la atención del personal del restaurante es muy agradable.
• Elizabeth (10/5): Cancun 2018 - The hotel was small, eight rooms but very clean and comfortable. It was located right on the beach, a small local public beach so it got quite busy every day. The hotel was also situated by a small ferry doc so we could take the ferry right from the hotel to Isla Mujeras. The staff were very helpful and friendly. Breakfast was included and served at the hotel's charming beach-side bar/cafe. It was in the Hotel Zone so very convenient for restaurants, transportation and clubs if desired. We had a car and it was a little difficult to find initially, it's tucked away down a small street.
• Verified traveler (6/5): Could have been better - Situated next to Playa Caracol, this small hotel could have been a tiny oasis in the madness of Cancun but missed some details, such as: - Weak WiFi signal - Strange policies e.g. why do they need to keep my ID in exchange for towels when they know I'm staying there? - Insufficient info on use of beach e.g. we weren't told that only the white chairs could be used - No fridge The people are nice and I get that they might have been burned by some bad guests. Still, I felt more like a minor nuisance than a paying customer.
• EDMOND (10/5): Nice hotel boutique right on the beach - It is a very nice hotel boutique right on the beach, at the same time near all the Cancun action, walking distance. It is all newly built. The personal attention was excellent.

Photos