Gran Hotel del Paraguay

Name: Gran Hotel del Paraguay
Address: De la Residenta 902 - Esquina Padre Pucheau, Asuncion, py

Location: De la Residenta 902 - Esquina Padre Pucheau, Asuncion, py

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Stay at Gran Hotel del Paraguay

Swimming Pool and Proximity to Asuncion Bay: Dive into relaxation with our refreshing swimming pool and enjoy easy access to Asuncion Bay just a short drive away.

Comfortable Rooms and Spa Bath Suite: Experience ultimate comfort in our air-conditioned rooms equipped with flat-screen cable TV and modern bathrooms. Upgrade to the suite for a luxurious spa bath experience.

Delicious Breakfast and Elegant Dining: Start your day right with a delicious American breakfast featuring tropical fruits and fresh bread. Indulge in exquisite dining at our stylish restaurant adorned with elegant ceiling decorations and wall mouldings.

Book your stay at Gran Hotel del Paraguay now to experience a perfect blend of luxury and convenience.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:30 AM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Massage services
Packed lunches
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Kids' outdoor play equipment
Lower bathroom sink
Outdoor furniture
Coffee Shop on site
Fruits
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Happy hour
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Playground on site
Tennis lessons on site
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Concerts/live shows
Private picnics
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Secured parking
Swimming nearby
Charcoal grill
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Premium Suite

1 King Bed
Layout - Bedroom and 2 living rooms
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and laptop workspace; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Tile/marble floor
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
Executive Double Room

1 Double Bed
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Heating
- Tile/marble floor
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Premium bedding
- Free WiFi
- Down comforter
- No rollaway/extra beds
- Bedsheets provided
- Laptop-friendly workspace
- Low-height counters/sink
Double Room

An air-conditioned room with free Wi-Fi and a private bathroom.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Triple Room

An air-conditioned room with free Wi-Fi and a private bathroom.

Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Suite

This air-conditioned suite has a queen-size bed, a living room, a spacious bathroom and a flat-screen TV.

Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Wardrobe or closet
- Bidet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Classic Twin Room

This air-conditioned twin room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard Single Room

This air-conditioned single room includes a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit offers 1 bed.

Max Occupancy: 1 (1 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Superior Single Room

This air-conditioned single room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with garden views.

Max Occupancy: 2 (1 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Electric kettle
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard Single Room

This air-conditioned single room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.

Max Occupancy: 1 (1 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Suite with Hot Tub

This suite's standout features are the hot tub and spa bath. This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite has air conditioning, a mini-bar, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Wardrobe or closet
- Coffee machine
- Linen
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Pool towels
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Gilmar Paulo (9/5): Antigo, estiloso e muito limpo - Estilo do hotel vim grandes áreas comuns. Quarto single pequeno
Ezequiel (10/5): - rico
Axel (9/5): - Frühstück ausgezeichnet und sehr reichhaltig. Anlage sehr schön mit tropischem Ambiente. Abendessen im Restaurant hervorragend. Zimmer teilweise nicht mehr auf neuem Stand.
Ana Luiza (8/5): Uma boa experiência! - O hotel é belíssimo. Ambiente amplio com muita história! O quarto é simples para o valor. Porém limpo e confortável!
Diego Galego (9/5): Espetáculo !! Show, TOP - Hotel TOP. Foi uma hospedagem cinematográfica. Funcionários super atenciosos e prestativos. Pretendo voltar e desfrutar novamente dessa alegria. Café da manhã colonial com uma variedade boa. Área de lazer bacana; um barzinho legar para quem não quiser sair de lá a noite. A porta de entrada do quarto deveria vedar 100%, sem brechas. O chuveiro deveria ser todo fechado por box de vidro.
Catherine (10/5): -
Jean-Christophe P (9/5): - Le cadre de l'hôtel Équipements modestes
Axel (9/5): - Frühstück und Abendessen sehr gut, Ambiente ebenso. Zimmer teilweise erneuerungsbedürftig
Francisco (7/5): Well located, good price for what you get. - Excelent location Tiny room and noisy.
Sebastian (10/5): Melhor hotel no Paraguai - Quarto muito confortável e enorme, num entorno bucólico e silencioso. Cama excelente, chuveiros com boa pressão. Restaurante e bar do hotel maravilhosos Tudo OK
Bruno (8/5): -
Daniel (8/5): -
Gilmar Paulo (10/5): Um hotel estiloso. Uma construção antiga e muito bem cuidada - Localização, estilo do hotel, local com jardins enormes para curtir, bar bacana Quarto single pouco apertado.
maria andrea (10/5): Hotel colonial en un entorno subtropical, en el centro de un barrio muy lindo - Hermoso hotel antiguo, con parques, piscina, cancha de tenis. En un barrio muy lindo, acceso caminando a zonas de restaurantes gourmets. El personal muy amable, habitación amplia y cómoda.
Stefan (9/5): -
Saif (10/5): - Excellent staff Excellent food Very clean room Nothing
Ernie (9/5): - Beautiful colonial style hotel rich in history. If you want something unique and historical that's also comfortable there's no better hotel in Asuncion than the Gran Hotel del Paraguay. I stay here every time I'm in the capital.
Rob (8/5): -
Harald (9/5): Würde wieder dort übernachten. - Gute Lage in der Stadt mit schöner Außenanlagen, ruhig. Gutes Frühstück. Bad bzw Toilette etwas beengt.
Juliano Eduardo (9/5): -
Gilmar Paulo (9/5): Ótimo hotel estiloso - Gostei do estilo antigo, do hotel, o estacionamento em frente, áreas verdes, ambientes externos. Achei meu quarto(single) meio pequeno.
Gennadiy (10/5): Аристократический отель - Все Нет претензий
Fabien (10/5): -
Jose Victor (10/5): -
Piotr Leszno (9/5): - Lokalizacja i obsługa. Głośno
Ernie (9/5): - Beautiful colonial building. Lovely atmosphere and super comfortable. The only place to stay in Asuncion.
Enrique (10/5): precio calidad - la piscina y los salones nada
Christof (10/5): -
fernando (10/5): - El edificio y el entorno verde, la piscina etc Que den una sola llave por habitación
Xavier (8/5): - Le cadre Le bruit lorsqu on est ds les chambres du côté de la route . Pour dormir au calme il faut prendre une chambre qui donne sur le patio. Sinon tout etait très bien . Mais vraiment vraiment bruyant
Aguilar Flores (9/5): -
Carsten (9/5): Eine Zeitreise ! - Das Gran Hotel wurde 1860 erbaut. Es hat den wunderbaren Charme und den Flair einer längst vergangenen Zeit. Die Innenarchitektur und der Garten sind traumhaft. Trotz des Alters ist alles gut in Schuss. Ein echtes Erlebnis! Zudem hat es einen schönen, grossen Pool, gutes Frühstück und liegt in einem sehr guten Viertel. 3 Blocks weiter gibt es mehrere Cafes u. Restaurants. Fahrtzeit Flughafen 25-30 min. Das einzige Negative fand ich die Matratzen der Liegen am Pool. Die waren alle versifft und kaputt, die sollte man dringend wechseln. Ansonsten alles top.
Ernesto (8/5): -
Radek (10/5): -
Bobadilla (9/5): -
alexandre (8/5): -
Christoph (10/5): Wäre gerne geblieben - Das Hotel und seine patios und der Pool sind eine Welt für sich. Eine Zeitreise der schönsten Art.
Yazmin (9/5): -
Celia (10/5): Endroit magnifique - L’hôtel est un petit bijou historique . Très propre , le personnel est au petit soin. La promenade à travers l’hôtel jusqu’à la très grande piscine est un enchantement. Nous avons l’impression d’avoir vécu un voyage au 19 eme siècle. Super expérience !
Victor (10/5): Excelente hotel, sin duda volvería - Excelente hotel y muy buen desayuno Todo estuvo excelente.
Lynette (9/5): Super -
Eva (10/5): Voltarei maravilhosa - Ótimo Lindooo
Christian (9/5): Immer wieder gerne! -
Cristisn (9/5): Un lugar muy lindo - El lugar es extraordinario Nada
Pia (10/5): Traumhaft - Feudale Unterkunft!
Fabien (9/5): - Le calme, la chambre, ́l’emplacement Qu’il n’y a pas de mouchoirs dans la chambre
Federico (10/5): -
Luis Manuel (10/5): -
Susanne (9/5): -
Luca (5/5): - Grosse einladende Anlage mit viel Grün. Allgemein sind die öffentliche Räume alle sehr schön und sauber eingerichtet. Wir hatten uns deutlich mehr erwartet, wenn sich das Hotel schon „Gran Hotel“ nennt. Leider hatte unser Zimmer weder Tageslicht, noch funktionierte die Klimaanlage richtig. Auch das Personal liess zu wuenschen uebrig: Es wurde nicht gegruesst, und generell wirkte der Service wenig aufmerksam. Am Morgen im Frühstücksraum bot sich ein aehnliches Bild: Alle Tische waren schmutzig und nichts war aufgeraeumt. Als wir schliesslich nachfragten, ob man uns einen sauberen Tisch vorbereiten könnte, wurde uns lediglich ein dreckiger Tisch gezeigt, auf dem noch das Geschirr der vorherigen Gaeste stand. Sehr schade – das Hotel haette viel Potenzial, aber es fehlt eindeutig an Sorgfalt und Liebe zum Detail.
Michael (9/5): -
alba (10/5): An oasis - Everything! Nothing
Carolina (4/5): solo para estadías breves. Muy mejorable - El personal es amable y la ubicación es buena. EL hotel es viejo y las habitaciones de mantención regular. Las toallas de muy mala calidad y la cama dura. Muy ruidoso el lado que da hacia la piscina, con música fuerte hasta tarde. El desayuno deja bastante que desear.
Rolf (10/5): Nostalgie - Nostalgischen Ambiente, schöne Anlage leckeres Frühstück Buffet....zum Genießen und erholen
Georgezeitgeist (10/5): -
Annika (10/5): Ein fantastisches Hotel - Das gesamte Hotel ist einfach traumhaft! -
Anna Carina (10/5): - Läget och naturen med växtligheten. Poolen.. inredningen.
Farid (8/5): -
philippe (9/5): -
Hierzegger (10/5): - Freundliches Personal, Hilfsbereit in allen Angelegenheiten. Frühstück ausgezeichnet, das Restaurant hervorragend.
EDGARDO R (10/5): 5 stars colonial hotel - It is a beautiful property with exuberant gardens (4), it is a colonial hotel from 1860, in the heart of Asunción. Quiet but close to by everything. The malls centers are a 5.00 uber. I could stay here for life. Not been here before
Susanne (10/5): -
Alejandro (10/5): -
Paulo Cobo (10/5): Bom lugar - De modo geral bom em tudo O quarto era de frente para rua
Gerald (5/5): Leider überteuert und in Booking überbewertet mit. Wenn man etwas besonderes , koloniales möchte und der Preis egal ist, - Wunderschöne Patios und Pool, schöne alte Architektur des Hauses und der Deckenmalerei in der Bar. Sehr nettes Personal! Leider schmutzige Teppiche in den Zimmern, aus der Wand hängende Haken im Bad , keine ausreichende Auffüllung von Minibar
Patrick (7/5): El encanto de otra época - El lugar es encantador su parque y jardines Habitaciones y baño que necesitan reformas. Colchones demasiado duros.
Pedro Jose (8/5): -
bjarne schack (10/5): Dejligt ophold Gran Hotel del Paraguaypå -
Joao Vicente (10/5): Diferentão - Estilo, café da manhã
Andrea (10/5): -
ARIEL (3/5): ruidosa - El desayuno la habitacion
Lampros (9/5): - The staff was very helpful The hotel is beautiful My room was in the road - too much traffic
Jurre (10/5): -
Gerald (10/5): Absolut Großartig! Für ein solches historisches Gebäude - Eine wunderbare Oase in der alten Stadt. Die neue City ist weiter rausgezogen. Die gesamte Anlage aber großartig, kolonial und voller Geschichte Das Restaurant wäre im Erdgeschoss besser beheimatet . Die Klimaanlagen dezentral für jedes Zimmer. Das lässt sich aber nicht vermeiden. Das Gebäude ist eben 1880. Doch der Charme riesig
Celia (9/5): Cómoda estadía en un entorno muy agradable - El hotel era muy lindo, las camas cómodas, buen desayuno y el personal atento. Disfruté mucho la piscina. el cuarto que me tocó era oscuro
Maria (10/5): - L'architecture
César Augusto (9/5): -
Jurre (10/5): -
Franziska (10/5): -
Natalia (10/5): - La piscina, los jardines Nada
Franz (10/5): Einzigartig - Alles
Maria Fernanda (10/5): - Es muy lindo y amplio, tiene decoraciones antiguas
David (10/5): -
Fernando (10/5): como en casa - Me gustó en general, unas excelentes instalaciones y un personal super amable y acogedor, sin duda me hospedaré de nuevo en mi próxima visita a Asunción.
Monika (10/5): Wohlfühloase mitten in Asu - Ein wunderschöner Ort, fast wie ein botanischer Garten inmitten der Stadt. Man fühlt sich dort, wie in einer anderen Welt. Die Gärten sind so traumhaft, alles erscheint ein wenig aus einer anderen Zeit. Ich fand es wundervoll dort zu sein. Die Möbel in der Lobby müssten einmal ausgetauscht oder intensiv gereinigt werden. Oder die Polster gewechselt. Das ist in die Jahre gekommen und etwas abgenutzt und fleckig.
Edgar (9/5): -
Ingeborg (10/5): Fantastisch hotel - Enorm vriendelijk personeel, prachtig hotel heerlijk zwembad, fantastisch ontbijt en een goede kaart en keuken. Rustig gelegen. Prima lokatie Niets
Pieter (10/5): Top hotel!! - Prachtig gebouw, schitterende tuin met zwembad en vriendelijk personeel Niets
Paula (10/5): Muy bello hotel - Excelente hotel!. Es muy lindo, con varias áreas verdes e instalaciones para descansar. Muy buen desayuno y el personal muy atento. Las almohadas
César (9/5): -
Guillermo (9/5): Un viaje al pasado, con todas las comodidades. - El hotel en sí mismo es precioso, cómodo y tranquilo. Está a un paseo del centro, a unos minutos del shopping DelSol y la Galería y a 20 minutos del aeropuerto. Además, el servicio siempre ha sido atento y profesional. Por suerte, no ha habido nada que no me gustara.
Filippo (10/5): Molto bello confortevole e storico, un tuffo nel passato - Piscina ideale per le giornate calde e un ottimo bar per i cocktail la sera -
Rita (9/5): Um hotel com história mas com bastantes comodidades - A sua história. Bom pequeno almoço e o atendimento impecável. Nada a indicar.
Camila (8/5): - El patio
Virgil (10/5): Für mich ein ganz besonderes Erlebnis. - Ein besonderes Erlebnis, altes Hotel im Kolonialstil, heutzutage eine Seltenheit, mit sehr viel Liebe zum Detail geführt. Man fühlt sich wie tropischen Wald durch die hohen schattenspendenden Bäume, die im Sommer ein Geschenk sind. Das Preis-Leistungs-Verhältnis ist gut und für diese Mischung gibt es von meiner Seite die Note 10 Frühstück könnte ein bisschen besser sein.
Jose Francois (9/5): Cadre début 20eme siècle avec beaucoup de charme - Le personnel est dans sa grande majorité très aimable, sympathique et prévenant. Le petit déjeuner est complet. Il mériterait à se renouveler de temps à autre. Le cadre est paradisiaque (verdoyant) si nous tenons en compte que nous sommes dans le vieil Asuncion… La piscine est trop souvent pleine de feuilles, en surface et au sol, mais c’est une belle piscine…
Jörg (10/5): Sehr zu empfehlen, wer in einem alten, sehr schönen und stilvollen Hotel übernachten möchte. - Wie immer: toll. Wo ist der Service, bei dem man sich das sein Omlett nach eigenen Wünschen mach lassen kann, hin?
Zoshia (2/5): The hotel still hasn't processed my refund for the room downgrade or provided an itemised invoice. - The Gardens are fantastic. Lots of places to sit and read or relax by the pool perhaps. There are one or two staff members who are really friendly and trying to make up for all the problems caused by the other staff who are not friendly and not honest and do not do what they say they will. Aaron and Carlos and Asensio were the stand-outs for me. Great at their jobs. Kind. Honest. They each spoke Spanish and at least some English. The restaurant is in an underground space where the million LED lights flash intermittently at different times from each other. The breakfast is mostly cakes and fruit with a few other things. You have to pay extra for an espresso. The dinner menu is a bit strange, some cheesy burgers and not much that I thought looked good and no changes are allowed. I had the feeling that several items were pre-made and then heated up in the microwave. The restaurant staff are unbelievably unfriendly bordering on rude. The airconditioners are set to 16degrees and it is absolutely unhealthy and freezing in there, as well as being unpleasant due to the flashing lights, the wicker placemats and often I was given a glass that was not actually clean. There was a receptionist, Sol, who appears all smiles and polite but actually does not do what she says she will do. She was half-way through booking a car for me for the next day and just left without finishing it or messaging me to let me know. I am allergic to the laundry detergent they use so I asked - at my expense- to wash the sheets in my powder, and then not to change the sheets. Sol Promised to let the Housekeeping know, but failed. Sol gives only partial addresses to the taxis so they get lost and drive you around town with no air con at 44degrees and when you come back or ask her about any of this she either denies it or says "oh". no responsibility taken for her incredibly callous and untruthful, incompetent approach to doing her job. Still to this day, two weeks later, the hotel has not processed my $500USD refund for the downgrade in the room, or provided an itemised invoice for the full charges, which I asked for at check out since one of the charges was wrong. Sol of course said yes she would print it but did not and she called Viviana but no refund was made an no attempt to make this situation legal. I don't know what to do about it except call the police.
Kevin (8/5): -
John (10/5): - Beautiful place with very friendly and helpful staff. My room was very spacious. The best was very comfortable. The buffet breakfast was delicious with lots of variety. The swimming pool was great. There was nothing to dislike. Maybe the location is a bit remote from the centre. But nothing a taxi cannot solve.