SKY9 Apartments City Center

Location: Innere Stadt, Vienna, Vienna, 1010, Vienna, AT

Star Rating: 4 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Multiple locations in city center. Checkin at apartment address.]. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will receive an email 7 days before arrival with check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.

Amenities & Facilities

• Proposal/romance packages available
• Express check-out
• Free WiFi
• Express check-in/check-out
• Elevator
• Multilingual staff
• Express check-out
• Smoke-free property
• Express check-in
• Tours/ticket assistance
• Playground on site
• Airport transportation - pickup (surcharge)
• Proposal/romance packages available
• Casino nearby
• Handrails in stairways
• Well-lit path to entrance
• Stair-free path to entrance

Rooms Available

• Premium Studio, Multiple Beds, Kitchen, Executive Level (Graben 31)

  1 King Bed and 1 Queen Bed

  431-sq-foot room, located on the top floor, courtyard views

  
  

  Layout - Dining area and sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 40-inch Smart TV with cable channels and Netflix

  Food & Drink - Kitchen with refrigerator, stovetop, cookware/dishware, and espresso maker

  Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Washing machine, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Heating

  Accessibility - Wheelchair-width doorways

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Dining table
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Hypo-allergenic bedding available
  • Espresso maker
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Executive level room
  • Bedsheets provided
  • Smart TV
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • Paper towels
  • Restaurant dining guide
  • Closed captioned TV
  • Low-height bed
  • Wheelchair-width doorways
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - top floor

• Superior Apartment, 2 Bedrooms, Kitchen (Rotenturmstr. 16-18)

  3 King Beds, 1 Double Sofa Bed and 1 Double Bed

  807-sq-foot room with city views

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi and wired internet access

  Entertainment - 40-inch Smart TV with cable channels and Netflix

  Food & Drink - Kitchen with refrigerator, stovetop, dishwasher, and cookware/dishware

  Sleep - Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Shower with a rainfall showerhead

  Practical - Washing machine, iron/ironing board, and laptop workspace; cribs (surcharge) available on request

  Comfort - Heating

  Accessibility - Low-height door lock

  Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Dishwasher
  • Washing machine
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Dining table
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Hypo-allergenic bedding available
  • Espresso maker
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Rainfall showerhead
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • Bedsheets provided
  • Smart TV
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • Paper towels
  • Restaurant dining guide
  • Closed captioned TV
  • Wheelchair-width doorways
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

Guest Reviews

• Verified traveler (4/5): - I feel this property manages a bait and switch program. The communications were not good regarding the location. The picture and description on the website list it as inner city. We were dropped off by an Uber at the location listed on the website. Needless to say our apartment was in a different location. We missed a tour and used three separate Ubers until we finally arrived at the property. Communication with the property manager was miserable. The unit itself was nicely appointed but overall first impressions were terrible. Not to mention a complete lack of owning the problem once it was identified. After reading reviews I have discovered I am not the first to have such an experience. Shame on Sky9. You should and could do much better
• Victoria (10/5): - It was very comfortable. Lots of room. Location was great. One English tv station would have been nice.
• Ka-Yan (10/5): Great apartment - Better than I expected. It had all the essentials needed. AC was a life saver in the heat. Near an underground, and walkable to all attractions. Beds were very comfortable! Only the pin is incorrect on the website as I thought it was there, but you need to check the address. So we had a little extra transport needed due to this mistake
• Devlin (4/5): Poor quality apartment in nice location - Nice location for a one bedroom apartment, but… The smell of garbage permeates the lobby as the garbage room is right next to the elevator. We found blood on the fitted sheet of the pull out couch, a pillow, and blood on the side of the couch. When we found the spare sheets they were in a ball in the bottom of a cabinet dusty and dirty. We found hairballs on the bathroom floor and no soap in the soap dispenser. There was no ice tray for making ice and the freezer was very dirty with the handle to open it broken. The wood floor has many dents and scratches. The walls are very dirty with marks, dents, and scratches. The bedroom AC unit spontaneously stopped working periodically and needed to be reset to start working again. When messaging management we received an apology and they would take the issue up with their cleaning service. Poor quality apartment in a nice location with an average price. Difficult to recommend.
• Mary (8/5): - It was a very great location. The apartment was nice and comfortable, but the AC just did not cool very well and it was very hot that week. The shower was kind of small and there was not a lot of counterspace. The apartment was non-smoking, but you could smell smoke coming from the other units when you go into the bathroom.
• Tanisha (10/5): Great place in excellent location. - Amazing location right beside the church. Comfortable bed. Had a small kitchen, strong wifi and a a washer. Would be great if the TV had netflix built in, but we werent there for TV. You have to call them to get buzzed in at first. Good for people to know they need acess on their cell.
• Casey (10/5): Great Vienna location - Excellent location, had everything we needed for a great stay in Vienna. Train station is right downstairs and plenty of restaurants and shopping close by.
• Lina (4/5): - We had to wait 1 hr in the freezing cold outside the apartment buildings bc the entrance button wasn't working. Thank god some stranger came to open it because when I called Sky9, they didn't know how to help us.
• Brian (4/5): - SKY9 seems like a shady business. I would highly recommend anyone to avoid using them. They have been charging my credit card without telling me why. They also did a quick switch at the last minute from our expected apartment, which we selected based on location, to another apartment MUCH FARTHER out from where we wanted to be. They offered me a "credit" for our trouble but I have yet to receive it. Do not rent from SKY9. Find another apartment or room with someone who will not play a bait-and-switch on you.
• Lan (4/5): - Will not book them again if we were to come back to Vienna. This is not the room as shown on Expedia because the company used a nicer location for listing, Where we stayed was a very unattractive building with dark hallway on a boring street. Because of road construction we had to drag our bags to and from the apartment for transportation. Inside was cheaply done. Coffee machine did not work. Very little hospitality supplies. Text to the property contact got no reply. To be fair the walking distance to the market and city center was quite close. Do not book this place unless it is the cheapest you are looking for.
• Andy (10/5): - Great location, easy check in
• ALBERTO (2/5): NEVER TRUST SKY9 Apartments City Center - Sky9 changed the apartment we had booked through Hotels.com and sent us 2 km away from where we wanted to stay. It was awful to arrive at 9 pm to the expected place and find that you cannot stay there, call the host, who is no helpful on the phone, and receive a poor alternative but the only one. In the assigned apartment we found bugs and old broken towels, ambient hot and smelly. They never communicated with us after our claim and seem not to care. We'll never book with them again because we want certainty of where we will stay once we book a place.
• Michael (10/5): - Great
• Todd (6/5): - Halls and lobbies of the building were beat up. Outside of the front entrance was not clean, but was cleaned the day we left.
• Alexander (10/5): Excellent - best location and great room. Cold AC. - Excellent - best location you could possibly ask for. Right on top of a metro stop and right near St. Stephen's church. Room is really a small apartment (full kitchen) and we loved it. Shower had great hot water, AC was cold, and loved using it as a point of rest in between sightseeing.
• Amy (6/5): - The place was in a great location and the owners have really maximized the space with the layout. There weren’t any towels in the kitchen and only 1/4 of a single toilet paper roll was on hand when we arrived. For the bathrooms there were enough towels overall but only one large towel (not convenient for three people). Communication follow-through could have been better when a problem arose with the key.
• JORGE (4/5): - I didn't get the reserved apartment. Days before arrival they sent an email with an address with different apartment. Will not stay with them again.
• JUDY (4/5): - Elevator smelled like trash. The heating system wasn't functioning properly as I trembled in the cold at night. Bed wasn't made (No top bed sheet) when I arrived (Can see hair and other debris on bed) Pillow cases were also dirty. Paint from ceiling kept falling near the kitchen area. Chairs near kitchen area looks grossly dirty. Heating towel rack in bathroom won't heat up. Mop was left inside washing machine. 2-star accommodation in 5-star location.
• Cassandra (10/5): - Location is amazing and service was exceptional
• Alexander (10/5): - The staff was super helpful before and during the stay. Great, super clean location, overall would stay again happily!
• Verified traveler (2/5): Not as advertised - The location on Hotels.com and Google maps has them placed in the Vienna City Centre (Inner Stadt) where in reality we were given an apartment 2km outside the city centre. This is very deceiving of course for those who are looking to stay centrally and close to everything.
• WOLFGANG (6/5): Central Stay in Vienna - The location of the Apartment is very good. There is only one double bed and one sofa bed. The bath room was not very clean. All in all a nice stay but condition of the apartment should be improved.
• Randall (10/5): - Just right for our needs. Kitchen basic but just what we needed. Location great for Ubahn, tram, and many major sites. Staff quickly responsive to our AC problem when we arrived.
• Lina (10/5): - Amazing property! Literally the best location in Vienna. You have to stay here! Definitely will be returning next year!
• Verified traveler (10/5): Nice apartment, great location! - Unfortunately, there was an issue and we did not get to stay in the room we booked. This put a slight damper in the beginning of our stay because we were one bed short and made the stay a little uncomfortable. They explained the situation and compensated us for the inconvenience. The check in email with instructions didn’t make it to my inbox (not their fault) so I wasn’t aware that our apartment was not in the beautiful yellow building in the photos and we arrived at the incorrect location. However, the apartment we were provided was well maintained and had a great location! Across the street, you have a bus stop, within a few minutes walk was a grocery store and train station. You are only one stop away from Stephenplatz! We often walked/rode the train. They provide a binder with useful information. My only suggestion is to include instructions on how to use the washing machine and stove top as I needed to Google that info. It is a micro machine so you can only wash a few items at a time otherwise it shakes really bad during the spin cycle. Had to purchase detergent/softener but left it there for the next person. The Nespresso machine was nice and easy to use. Two small closets with a good amount of storage space/hangers. It does have a courtyard view but really what you see is a wall.
• Syed (2/5): Terrible from the onset. - The management was callous at best. First they changed my original reservation and gave me another apartment. On reaching the apartment, the door could not be unlocked so had to wait until someone arrived and unlocked it. I was told the apartment has a double bed when in fact it was two twin beds joined together. Instead of one double/queen comforter, it was two separate twin comforters. The bathroom heat was not working and the sink was clogged. I send them an email and instead of recognizing their mistake, I got an email from hotels.com that property manager will charge extra since we have an extra kid, essentially trying to fleece the deposit. The heat is turned off at night so if you wake up in the middle of the night, it is difficult to go back to sleep. The location was excellent but the management was terrible and the apartment was pretty old with cheap furnishings. I will not recommend this place to anyone.
• Sofie Amalie (10/5): Huge help and 10/10 would recommend - Amazing service. The heating didn’t work the first night but we fixed it over the phone and were so helpful. They even let us keep the bags in the room later than check out free of charge. 10/10 would recommend, couldn’t ask for a better location.
• Lisa (2/5): Broken A/C + aggravation - Stayed for a 50th birthday celebration weekend. Chose the apartment over other accommodations because of the location and the fact that it was advertised as having air conditioning. Top floor apartment and 27 degrees meant a sweltering room. There was an A/C unit in the room, but we discovered it was not functioning. Spent a large part of the weekend in contact with the property manager trying to remedy the situation. Was informed there was a fan we could use, but it was missing from the room. Then was told someone would come the next morning to fix the unit and we would be compensated. They came mid-afternoon and claimed it was working fine and brought a fan. Ten minutes after they left, the unit behaved the same way we had explained...works for a few minutes and then an alarm sounds and an error code appears. When we checked out I received a message that they hoped I enjoyed my stay since they fixed the air conditioner. And I explained, that it was NOT fixed and explained the whole interaction again. The compensation they offered was not acceptable considering the aggravation and time spent on the matter, especially in light of the fact that we were celebrating an occasion and din't need to spend time on this. Oh and I was told that they have now bought a new unit which works fine. Well, that's great for the next guest, but didn't help us. And they offered a voucher as compensation which I find obnoxious. As if we'd be eager to go through this again. Overall, it's not about
• Verified traveler (4/5): - This hotel messed me around considerably with booking disruption due to coved virus. Their attitude was shocking and I would not suggest anyone give their business to this hotel.
• Verified traveler (10/5): vienna city nreak - Apartment is well positioned for Vienna city centre - very clean & met all our requirements for a lovely city break
• Eva (10/5): Lovely central clean apartment - We had a lovely stay at the SKY9 Apartment. It was clean, had everything you could need for a weekend break away. A home from Home. Very central. I would definitely stay again.
• Marlene (8/5): Great property but bring your own toiletries - This apartment is within the city center, very spacious, and clean. Checking in was very easy. However, I wished they had the basic amenities such as soap, shampoo and lotion. Otherwise, everything is good!
• Tomoko (10/5): I will stay there again! - The location of the apartment was just perfect! Very close to a major train station(Karlsplatz) /sightseeing bus stop (front of The Vienna State Opera)/ center of Vienna. The apartment was very clean and security system was superior.
• Verified traveler (6/5): - The place was clean and the beds comfortable. Very good location. However the building's elevator was broken during out stay, requiring us to climb 6 flights of stairs with our luggage. The shower was leaking badly across the floor. There was no notification or communication about either issue prior to or after our stay.
• Verified traveler (10/5): Good Location - We went to a wrong location as the booking in hotel.com and the confirmation email from the stay was different. But the new location waa also very easy accessible and near train station. There are some hipcups such as housekeeping didnt give us bath towels but the management of the stay solved our problem the next day. Overall was a good stay and nothing to complain about.
• Jill (8/5): Lovely apartment in the heart of Vienna. - My husband and I stayed for two nights and were very pleased. The apartment is clean and well appointed, and well located. We'd definitely stay there again.
• Nicholas (10/5): Great location and finishings! - The location is excellent, right in the heart of the city, and the space was great for our group of four. We really appreciated the nice furnishing and how clean it was. The staff was helpful and let us check in a hair early because we were in the area.
• Verified traveler (8/5): - Great location. Building in good shape. Easy access. Adequate amount of room...just enough. Handle to freezer broken. Lighting was too bright with no opportunity to dim the lights, and no table lamps, especially in the bedroom.
• Nana (10/5): Amazing experience in Vienna - Perfectly located, flawlessly clean, functionally equipped newly renovated apartment with thoroughly thought details to make everyone feel at home.
• Verified traveler (10/5): - Great apartment, really nicely furnished and with easy access to transport. Communication was clear and the check in process worked seamlessly. I would happily recommend this property. The apartment has a washing machine which was very useful also.
• Anand (10/5): Nice location and beautiful apartment - The place is in an amazing central location. The flat was clean. The only issue was the check-in - the instructions said to press 'Top 2' which made no sense (you will know when you get there) and you had to call them to figure out what that is. Also wish they would leave 4 coffee pods if they know 4 people are staying.
• Verified traveler (2/5): - This would have been a 4-star review, since the property was mostly good (location, bed, size, check-in instructions), however the property sent me an email after check out with a petty attempt at a bribe for a good review. From their email: "Our promotion 08.2019: This month we’ll automatically refund 5 Euros back to your credit card and donate another 5 Euros to doctors without borders when receiving a review that is above our current review score. Hopefully you will be part of it" This is unacceptable business practice.
• Verified traveler (8/5): - This apartment was very close to public transportation and walkable to all of the sites we planned to see. I would definitely book with SKY9 again!
• Brian (8/5): Great location - Great location. Clean, spacious, comfortable.
• Tam (10/5): - Very roomy, comfortable apartment. Location is very convenient, easy walking to old Town and key attractions. Just steps away to subway, tram, bus. Highly recommend.
• Verified traveler (8/5): - Great location walked everywhere we needed to go. Close to shopping. An ideal apartment for two couples
• Verified traveler (10/5): - Great location! Property was clean and nice! Room wasn’t ready when we arrived and anxious to complete the checkout as early as possible. Other than that, we had no complaints!
• Verified traveler (6/5): - The best thing about this property was it’s location. It is an easy walk to the city centre and St Stephens Cathedral. Also it is close to the Karlsplatz train station and the amazing Naschmarkt. There is no signage to indicate where the property is located. Also we had some issues gaining access because unbeknown to us we had not supplied a security deposit.
• Verified traveler (10/5): - The building was very difficult to find. An exterior sign will greatly improve this
• Verified traveler (10/5): Highly recommended - Highly recommend this clean and comfortable apartment in a fantastic location the explore Vienna. Plus a clear and informative service from the Sky9 team throughout.
• Thomas (10/5): Central and convenient - We did not find out the exact location till the week before. But we were given clear directions then. It was very close to KarlsPlatz so very easy to get to the centre and all the museums and tours. There was a supermarket very nearby to get supplies to cook. The famous night market was very close and well worth visiting. The apartment was spacious and secure. Although on a busy street it was quiet on the 5th floor. The only nuisance was the hot water would become freezing during a shower. Not the best in winter. The bathroom could have been a bit cleaner in the corners. The rest of the apartment was very clean. The bedlinen and towels were first class. The couch was comfortable and there was a full size table and chairs for meals.

Photos