bensons hotel

Location: Bahnhofstrasse 3, Aachen, de

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 06:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Room service
• Safety deposit box
• Fax/photocopying
• Non-smoking throughout
• Private check-in/check-out
• Adult only
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Security alarm
• Television in common areas
• Free wired internet
• Internet access
• Housekeeping on request

Rooms Available

• One-Bedroom Apartment

  The apartment has 1 bedroom and 1 bathroom with a shower and free toiletries. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as a quiet street view. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Single Room

  Modern room features a flat-screen TV, mini-bar and private bathroom.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Double Room

  Modern room features a flat-screen TV, mini-bar and private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Twin Room

  Modern room features a flat-screen TV, mini-bar and private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Deluxe Single Room

  Providing free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room provides soundproof walls, a mini-bar, a tea and coffee maker, a flat-screen TV with cable channels, as well as a quiet street view. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Thomas (10/5): - Nettes Personal, schöne Zimmer, sehr leckeres Frühstück. Auch die Lage war super, nah am Bahnhof, trotzdem ruhig. Haltestelle für Busse war auch nah, genauso das Parkhaus. Wir hatten unser Zimmer im 3.Stock, selbst mit relativ kleinem Gepäck waren es recht viele Stufen, Treppe eng, Altbau eben. Das Frühstück war sehr gut, 17€ sind aber auch nicht gerade billig.
• Ann (8/5): Simply place in an excellent location - Location was excellent and staff were very friendly and helpful We could hear the people from the room above moving about.
• Ulrike (7/5): Zentral vom Bahnhof zu erreichen. - Kleines Hotel Kein Aufzug. Schlüsselcode wurde zu spät geliefert.
• Gunnar (9/5): -
• Cornelius (8/5): Nahe am Bahnhof aber dennoch sehr ruhig gelegen, idealer Ausgangspunkt zum Besuch der Sehenswürdigkeiten Aachens. - Sehr gutes reichhaltiges Frühstück mit frisch und individuell zubereiteten Eierspeisen! Zudem sehr freundliches Personal.
• Masahiko (8/5): 値段の割には素晴らしい - ヨーロッパのホテルにしては珍しく歯ブラシまで含めてアメニティが揃っていた。 部屋は実質的にスイートで、寝室とダイニングキッチンとシャワールームの3つに別れていた。 シャワールームには洗濯乾燥機が置いてあった。 夕方6時以後はレセプションが閉じてしまうこと。
• Christoph (8/5): -
• Georgina (10/5): - The location was perfect for the train station and the town centre. The room was excellent with a fully equipped kitchen dining room and a lovely shower room with a washing machine and dryer. The lady on re option was really friendly and helpful, and she explained where all of the interesting things were. We thoroughly enjoyed our stay.After hours, self check in was also very well explained, and we had no trouble accessing our room. Nothing.
• Willem (9/5): - close to the station and to the city centre. Very convenient.
• Anna (10/5): - Fully equipped kitchen, comfy bed, great location! No notes.
• Sueishi (9/5): 親切な対応、清潔な部屋、便利な場所 - 部屋は綺麗で清潔で、良く管理されている。場所は駅に近く、またアーヘン大聖堂との中間にあり便利。受付の女性の対応は友好的で親切でした。従業員が常駐しているのではないようなので不便なこともありますが、その分費用を削減しているので宿泊料も安くなっているように思えます。 バスルームにはヒーターがあったが、部屋にはエアコンがなかったように記憶している。
• Bernard (10/5): -
• Anna (9/5): Quiet hotel near railway station - We got a large room . Location near railway was convenient for us
• catherine (10/5): Great place to stay. - The staff were friendly and very helpful. They helped with maps、suggestions for dining and arranged extra he Lo for us to leave luggage after check out. The room was very comfortable and spacious. Breakfast was advertised as ‘superb’ and it was. The hotel is very close to the train station and a short walk, less than 10 minutes, to the main sights.
• Stefan (9/5): -
• Alessandro (5/5): Lage ok, keine Rechnung bekommen - Fahhradparplatz. Innenhof Ich habe trotz mehrmaliger Anfrage, keine Rechnung erhalten.
• Guest (8/5): Sehr gut. - Sehr freundlich, familiär und nicht "von der Stange". Nix
• Helen (9/5): A small, comfortable hotel just outside the old town but in a convenient location. - Quiet, comfortable hotel just 5 minutes from the train station and 10 minutes' walk from the old town. The staff were friendly and helpful, and the breakfast was very good. Would definitely stay here again.
• Franz Marcus (10/5): Persönliches Hotel nahe beim Bahnhof mit freundlichem Team und tollem Frühstück. - Persönliches, kleineres Hotel nahe beim Bahnhof und doch ruhig. Tolles Frühstück! Der Empfang war zum Glück länger besetzt als angegeben, 18:00 ist schon knapp. Hatte telefoniert und die freundliche Dame fand schnell eine Lösung.
• Steven (8/5): -
• Gerhard (9/5): - The hotel was very clean, the staff was effective, the breakfast was excellent, it is easy to reach the railway station from the hotel as well as all of downtown. The bus hub for regional and local buses is a bit farther, but there are lots of bus lines going very close to the hotel. My room also got very little noise from the outside The space around the bed was a bit narrow.
• Roy (7/5): Prima hotel voor een trip naar Aachen - Vriendelijk personeel en nette kamers. Ook de hygiëne voldeed aan de verwachtingen. Helaas geen airco (wist ik bij het reserveren).en ramen konden niet volledig open. Waardoor het ondanks de ventilator het erg warm in de kamer bleef. Ook geen lift aanwezig.
• Stefan (8/5): Gutes City-Hotel - Gute und ruhige Lage nahe dem Zentrum.
• Laurence (9/5): - Accueil propreté et personnel très agréable Le bruit la nuit
• Ulrike (9/5): -
• Jean-Yves (10/5): Visiter la cathédrale et quitter la ville. Et surtout éviter le musée. - L'hôtel ressemble à une pension, et propose quelques chambres distribuéés autour d'un escalier et d'une salle de petit-déjeuner, dans une ambiance très sympathique. Il est situé à deux pas de la gare, dans un quartier tranquille, non loin (10 à 15 mn à pied) de la cathédrale d'Aachen. Le petit-déjeuner est composé d'un buffet en libre service, riche et varié, régulièrement réapprovisonné. Il n'y a pas de risque qu'une famille vorace vous prive de pâtisseries. Le mobilier de certaines chambres peut paraître vintage.
• Cobos (10/5): Nice family owned hotel - Very nice and modern (for the vast majority of people) facilities Everything was great
• Jeanette (7/5): - Das Frühstück war hervorragend Das Zimmer war recht kahl und kalt. Telefonempfang trotz D1 Netz instabil, dann muss man wenigstens für 1a WLAN sorgen, das fehlt leider.
• Sem (7/5): - The staff are very helpful and friendly. No air-conditioning during the stay when the temperature was over 30 degree.
• Ant Le Reveur (8/5): -
• Miriam (9/5): -
• Nicole (10/5): -
• Beate Rodrigues-Pereira (10/5): - Schlechte Parkmöglichkeiten, verständlich Innenstadt Aachen, Wir hatten jedoch Glück, haben Motorrad in der Hotelgarage parken dürfen, Jedoch 15 Euro dafür zu bezahlen finde ich nicht wirklich gut. Ansonsten Frühstück mit aller Liebe zubereitet und sehr gut dekoriert, es fehlte nichts. Das Zimmer auch alles perfekt. Etwas laut, da an der Straße. Wir waren sehr zufrieden.
• Anonymous (5/5): Passable - Breakfast is very good, location Since it is a wooden structure, footsteps on the upper floor can be heard, and sounds from the washroom also originate from activities on the floor above.
• Peter (1/5): The hotel was closed when I arrived and I was forced to find alternative accommodation. - I was not able to access the hotel because reception was closed and no one answered the phone. I had to find alternative accommodation elsewhere which was exhausting and frustrating. Reception was unstaffed when I arrived (at 1pm) and no one answered the phone when I rang. After two further attempts I was compelled to find another hotel.
• Søren (5/5): Passable - Friendly staff and the place was clean Very noisy place both because of the paper thin walls and the location with people patying and drinking in the streets. A rough area with a lot of street drinkers, drug addicts and beggars.
• Frank (9/5): Felt so welcomed here.v v good - Wonderful staff. Kind and caring. Room clean quiet. Comfortable bed Excellent breakfast Nil
• Kaja22 (8/5): Very good - Very friendly service, delicious breakfast, close to the train station. The room had everything you need. Good Wi-Fi. I had a room on the top floor and it was a bit hot.
• Monik (8/5): Very nice stay and accomondating service provided - Great service from staff
• Jerome (9/5): Superb -
• Anonymous (10/5): great - The location of the hotel was good, close to the city center. The room was clean, and the shower and bathroom were also clean. The bed was comfy.
• Nicholas (8/5): A very convenient, comfortable small hotel serving a great breakfast. - Lovely friendly staff. Great breakfast. Very clean and well kept. Comfortable room. Convenient location for the HBf. The lack of a lift. Reception closed after 18.00. The room furnishings were a bit old fashioned.
• Gail (9/5): Great location, very nice staff and wonderful breakfast. - Great location and delightful, really helpful staff. Amazing breakfast - would be perfect if the bed was a little more comfortable - but would certainly return - very close to the train station but very handy for the city too. Bed a little hard.
• Lennard (8/5): pleasant stay in Hotel Bensons in Aachen - it was very close to the main railway station. the breakfast was really good and the staff friendly and helpful. Everyghing was according to expectation, only the direct neighbourhood was not that lively.
• Adhyawira (9/5): Superb -
• Mejlina (9/5): Superb - Amazing and friendly staff ! Thank you !
• Salah (7/5): Good -
• Neophytos (9/5): Superb -
• Vilmos (9/5): Nice boutique hotel close to the main station. - Nice, boutique style family-run hotel close to the main station in a silent street. Exceptional breakfast. Friendly staff. Everything was fine.
• Rodriguez (10/5): Exceptional -
• Paul (10/5): Lovely friendly hotel in a great location - Great location, super friendly owners and staff, room was really clean and well equipped. Nothing.
• Matteo (8/5): A nice hotel in Achen - Very nice hotel, located close to Aachen main station. The room was big and clean. The breakfast was rich with a lot of choices. The staff was very friendly and helpful. Maybe the ratio quality/cost can be improved. I still think that the overall cost was too high with respect to the services provided. Also the hotel was closed on Monday morning and I had to wait up to 2 pm to leave my luggage.
• Sheetal (7/5): Overall good (except internet) - The room was exceptionally good and beyond expectations along with fairly equipped Kitchen. In fact I was never expecting a seperate kitchen. However with the one it delighted me. I really liked it too much. Also the location of Hotel is fantastic. It is very close to Hauptbahnhof so very easy to reach anywhere. Internet Connection - Since I was on the business travel therefore it was very important to have a good internet connection. In this hotel internet was not good. In my three days stay I had to rely on my mobile Hotspot. This was really affecting my purpose of trip.
• Gartshore (10/5): Nice old fashioned hotel with brilliant staff, handy for the old town and the station. - Lovely hotel with such great staff, would give them 11 out of 10 for friendliness and helpfulness. Fantastic breakfast. Comfy bed, good shower. All good.
• Tina (8/5): Very good -
• Prasanna (8/5): Very good -
• Heather (10/5): Exceptional -
• Fan (8/5): Very good -
• Caroline (9/5): Well positioned. Super comfortable - Close to the station and busses. You can also walk to places. Susan is a super hostess and the staff are friendly. Attended the Chio and Bensons is the perfect to stay for the event. If u do stay at Bensons, go to Vabene restaurant. Divine pizza. Once again, thanks Bensons for making my stay so comfortable. I'll definitely come again Although there is no lift in the hotel, the staff took care of my heavy luggage. Because the hotel is on the street, one can hear sounds coming from the road. The first night I wore earplugs supplied by the hotel. But afterwards I got used to it and slept well in a super comfortable bed.
• Anna (9/5): Nice old building hotel - Small cute hotel in an old building. We got upgraded in the small apartment, a very nice surprise! Nice room decoration and plenty of space, comfy bed, well equipped kitchen and nice bathroom, big shower with strong water pressure. The staff was kind and available. They immediately explained to us how to get into the building from the back door. Three minutes walk from the station and around 15 to the city center. We had a very good stay and recommend this hotel! Overall good cleaning, but small clean attention to more hidden spots in the room. The shampoo/shower gel got not refilled. Pillows could be too soft for some people.
• Charlotte (8/5): Very good -
• Anastasiia (7/5): Good - Good hotel and the staff was very nice. Very good breakfast, 15 minute walk to the city center, large room. I find that the room could have been a bit cleaner in the corners, but overall it was a pleasant stay
• Timothy (9/5): Great choice for a stay in Aachen. - Light, airy comfortable room. The staff were very helpful, arranging early checkin and somewhere to store my bike. Very convenient for the station.
• Roee (8/5): Very good -
• Markus (7/5): Good -
• Mark (10/5): Nice simple and comfortable place for a short break. - Staff were very accommodating. Was a very late, last minute booking and the lady actually waited over for us to arrive despite reception closing at 6pm. Room was comfortable and clean, facilities were good and it was a welcomed break after a significant time travelling. Well placed location near the train station local amenities. Breakfast was a little basic although the host at breakfast couldn't have been more welcoming, overall a nice meal to start the day in a nice environment - had I been staying longer though maybe I'd have wanted more options.
• Girts (10/5): Exceptional - because we were arriving late we called ahead and lady at the reception stayed almost an hour after reception closes, which me and my colleague are really grateful for, and she also gave us pointers where to grab a long dinner
• Les (9/5): Comfortable stay in stylish small hotel - The staff were very friendly and helpful. Though breakfast wasn't included, it was worth paying the extra for, given the wide choice on offer in the buffet, all to a high standard of presentation and quality. The hotel is very convenient for the station and in a mainly pedestrianised street. The room which happened to be at the rear of the building had a very comfortable bed and proved quiet at night. Would be happy to stay again when in Aachen. Given proximity to Railway station, it's not quite so convenient for the city centre, but it's still easy walking distance.
• Martin (6/5): Pleasant - hotel is a bit ancient compared to the photos from which it looks more modern and bigger.. it was a bit upset because of high expectations
• Stephanie (10/5): Exceptional - The staff were very friendly, breakfast was a good choice of cooked and cold breakfast food, cold meats, fruit, continental. Room was very clean, comfortable bed, warm, good facilities. Location by the old town was perfect for our long weekend. All very good
• Semsettin (7/5): Good - Very nice breakfast and helpful staff. No lift. I had to climb 3 floors with heavy luggage.
• Alessandro (9/5): Superb -
• Chang (10/5): Exceptional - Very clean and big space for a solo traveler. Friendly and helpful staffs. Hotel is well located, quite close to Hauptbahnhof, only few minutes of walk, and not too far from the Altstadt too.
• Frank (9/5): Superb -
• Anissa (9/5): Great stay close to Aachen center. Great staff. - Staff was amazing, very friendly and helpful. Great breakfast with a lot of options. Location very close to city center.
• Angela (10/5): Perfectly placed for a stay in Aachen - Bensons is a comfortable and friendly place to stay. It provides a delicious breakfast for an extra €15. The bedrooms are comfortable and clean and the service was always impeccable. Nothing at all!
• Yirui (10/5): Exceptional - the room is big and clean. the service is so kind and thoughful
• Marsha (8/5): Very good - Room was vey clean. Staff helped me out with a phone charger and were very responsive. Roadworks starting early outside - not the hotel’s fault though!
• Leslie (10/5): Exceptional -
• Yannick (8/5): Very good -
• Chan (10/5): Exceptional - Stuff kind and nice. No.
• Anna (10/5): Great staff and great breakfast! - Lovely staff who made us feel welcome from the first moment. Room was spacious with great bed. Breakfast buffet with salmon, omelette and great cappuccino.
• Prateek (8/5): Very good -
• Clare (9/5): Small friendly hotel. - Friendly and helpful staff. Good location and tasty breakfast. No kettle in the room.
• Penny (8/5): Very good -
• Tuomo (9/5): Good place to stay in Aachen - Good location. Cozy interior- looked like the place had been painted/renovated recently. Lovely welcoming personnel. A good-sized room with a big sofa. Excellent breakfast. Some noise from the street, but earplugs blocked it.
• Fazil (10/5): Highly recommended place for touristic short stays - The hotel is located close to the central station and within walking distance to the Old Town of Aachen. The room was equipped with all needed amenities. It was very fresh and clean. The lady in reception welcomed me very warm and politely explained how and when to use the back door of the hotel for the entry. Very close to the hotel a bakery is located where you can buy traditional Aachener Printen (German gingerbread cookie)
• Diana (9/5): We will be back - Staff excellent Room serviced Close to public transport We were so thrilled to have chosen a place so close to major events and the train station. And shuttle to CHIO Aachen Win win Because the building was old noise travelled between rooms
• Yunus (10/5): Exceptional - Nice staff, family business Kind of old facility
• Sean (10/5): Lovely hotel with a central location - plus secure bicycle storage. - Lovely hotel, really friendly and helpful staff. In particular Kira who, even though she had finished work, rescued us when we were struggling to get in on our arrival as my phone had run out of battery. She made us welcome throughout our stay.
• Qinggang (10/5): freindly staff - the staff here are very nice, the breakfast is abundant and various。the location is also good, near the train station and downtown the sound insulation between rooms needs to be strengthened
• Xiaoou (10/5): Exceptional -
• Alexandre (8/5): Very good -
• Lulzim (10/5): Exceptional - Bensons Hotel was very nice in a quiet place. Reception stuff very nice and helpful! I arrived early but the reception organise the housekeeping to make the room ready. During that short time the offer me the welcome coffee ☕️ . The room comfortable, clean...everything OK.
• Charles (10/5): Exceptional -
• Shing (8/5): Very good -
• Cathmia (10/5): Exceptional -
• Jeremy (5/5): Paid much for what I got, silent and quite with good staff and OKish facilities but bad overall. - location is nice and close to the railway station. Close to the centre and the old city. The staff is very friendly. I like the flexibility of choosing check in time. Cramped up overall there is no lift for those travelling with luggage 🛅 Breakfast was disappointing, very little options to choose from, and once again kind of cramped up space for buffet or moving around. I prefer my mornings slightly relaxed with not the staff and other guests so close by
• Alexandra (9/5): Bonito y acogedor - The room was clean and comfortable. Booking.com doesn't offer another option to pay a reservation like PayPal or any other for people that doesn't have a credit card. That complicates the whole process.
• Veronika (8/5): Cozy little hotel with nice service and location - Cute little hotel, very cozy and comfy. Nice staff and very tasty breakfast. It was also very quiet. Close to historical center and Hauptbahnhof I did not find any minuses in my short stay

Photos