Au Coeur d'Hanoi Apartment

Location: 82H, Tho Nhuom, Hoan Kiem, Hanoi, vn

Star Rating: 8 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Luggage storage
• Ironing service
• Car hire
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Shared kitchen
• Fire extinguishers
• Invoice provided
• Smoke alarms
• Key access
• CCTV outside property
• 24-hour security
• Cooking class
• ATM/banking
• Television in common areas
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Secured parking
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Studio

  1 Queen Bed

  323-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Kitchenette with oven, cookware/dishware, electric kettle, and rice cooker

  Sleep - Bed sheets

  Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead

  Practical - Laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Oven
  • Bidet
  • Bottle of water
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Rainfall showerhead
  • No rollaway/extra beds
  • Rice cooker
  • Bedsheets provided
  • Laptop-friendly workspace
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available

• Au Coeur Comfort Apartment Two-Bedroom

  This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a seating area, a dining area as well as city views. The unit offers 3 beds.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Kitchen
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Bidet
  • Cleaning products
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access

• Au Coeur Terrace Suite Apartment One-Bedroom

  This spacious apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. The air-conditioned apartment offers a flat-screen TV with cable channels, a washing machine, a seating area, a dining area as well as city views. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Kitchen
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Bidet
  • Cleaning products
  • Dining table
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Key access

• Deluxe Double Studio

  In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, kitchenware and an oven. This air-conditioned studio is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Kitchen
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Bidet
  • Cleaning products
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Smoke alarm
  • Key access

Guest Reviews

• QP0079 (9/5): -
• Hang (10/5): -
• Phú (10/5): Khá tốt - Thuận tiện gần trung tâm
• Le (10/5): -
• A. İmran (9/5): - Good comfortable room. We made a reservation and checked in very late but it all went smoothly. The location is close to the train station and train street. The two bedroom apartment had two bathrooms as well which was great.
• Tirza (1/5): Niet doen! - Vriendelijke manager die oplossingsgericht was. Heeft mij toegestaan mijn non refundable reservering voor de resterende dagen te annulleren. Heeft echt geprobeerd mij te helpen. De fotos van het appartement zijn erg gefotoshopt. Het onderhoudsniveau is laag: afbladderend verf, geschimmelde kit, gevlekte meubels, kalkaanslag op douchekoppen. De bedden zijn keihard. Bij aankomst was het appartement smerig: schimmel in de badkamer, ongewassen ramen aan de binnenkant, stoffige plinten, kruimels en haar in de keukenlades. Na klacht is de schoonmaak gekomen. Die heeft slechts een deel van de toegezegde verbeteringe n aangebracht: dunne matrastopper beleverd, douchekop vervangen, oppervlakkige schoonmaak (na het schoonmaken waren de ramen nog vies, de schimmel op de badkamertegels was er nog en de kruimels en haren in de keukenlades waren er nog. Ik heb er niet geslapen en mijn boeking geannulleerd.
• Nguyễn Trung (10/5): Rất tuyệt vời - Khách sạn có vị trí thuận tiện, dễ di chuyển đến các điểm tham quan. Phòng sạch sẽ, được dọn dẹp kỹ lưỡng mỗi ngày. Nhân viên thân thiện, hỗ trợ nhanh chóng Trải nghiệm tổng thể rất hài lòng, phù hợp cho cả nghỉ dưỡng và đi công tác
• Bùi (10/5): -
• Kathy (7/5): -
• Ericlolo63 (8/5): - L'emplacement et la tranquillité Rien
• Rueda Mora (3/5): - El celador que nos recibió, muy atento. Entramos al apartamento y decidimos no quedarnos porque el aseo no era lo esperado, las toallas y sábanas muy viejas, había polvo, la ducha con hongos… El callejón por el que ingresas al edificio del apartamento tampoco muy amigable. Tuvimos que salir a buscar hotel a la 5 pm.
• Alain (10/5): Localisation parfaite avec déjeuner en bas de l’immeuble à tester impérativement. Le gardien de l’immeuble est toujours - Excellent placement pour découvrir Hanoï, l’appartement est parfait pour 4 personnes. Rien à dire.
• Guest (8/5): -
• Ericlolo63 (8/5): - L'emplacement Rien
• Huy (10/5): - Tuyệt vời
• Nele (9/5): -
• Tara (5/5): -
• Juliette (6/5): -
• Michael (7/5): - Bed was to hard
• Flaminia (1/5): -
• Heiko (6/5): - War ok War ok
• Sandrine (8/5): Très bien pour une nuit - L’appartement hôtel était très bien propre, calme, bien situé. Nous avons été très content de notre hébergement. Le lit extrêmement dure, et portant nous dormons dans un lit ferme chez nous mais s’était vraiment dure.
• Ellie (5/5): - The location was good. The apartment was spacious. The lady who helped me move apartment was lovely. The kitchen wasn’t clean, especially the glasses. The bed was so hard and very uncomfortable even with a mattress topper. The room doesn’t look anything like how it is advertised and it’s a lot of money for what you get.
• Huyen Phan and Michael (10/5): -
• Tung Minh (10/5): -
• Rushikesh (5/5): -
• dabush (9/5): חוויה טובה , אחלה מקום לכמה אנשים במחיר טובה ומרווח מאוד . - גדול מרווח , תמורה מעולה למחיר , מיקום טוב , צוות זמין ונחמד . מקלחת נדירה גם מיטות קצת קשות אבל הכל טוב , מיקום קצת רחוק אבל שטויות בתכלס , אחלה מקום
• Teodoro (8/5): -
• Lisa (10/5): Perfekt boende för att utforska alla Hanois servärdigheter! - Smidig incheckning och utcheckning. Fräscha rum. Nära till allt man vill vara nära i Hanoi. Vi kunde gå till allt. Allt var perfekt!
• Oğuzhan (8/5): Old quarter experience - We arrived so late and we had some problems. The owner lady was so helpfull. Location is very nice. It has angood cost-to-benefit ratio. The apartment is an old building in a local area, but inside the rooms are renovated.
• JEROME (8/5): Appartement bien situé en-dehors du vieux quartier - Appartement bien situé dans Hanoi. Personnel très réactif (lorsque nous avons eu un problème de chauffage, l’intervention a été faite dans la demi-heure). Très accommodant avec l’horaire alors que nous sommes arrivés en retard suite à un problème d’avion. La boulangerie à côté est très appréciée. Nous avons fait toutes nos excursions à pied depuis l’appartement. Appartement vieillissant avec un manque d’ustensiles de cuisine, l’eau chaude qui nous a lâché la veille de notre départ et un chauffage non dimensionné pour l’appartement (il faisait froid dans l’appartement malgré le chauffage). Les lits sont très durs.
• RHONDA (9/5): - Location was fantastic and staff very helpful. The beds were like sleeping on a tiled floor! They were hard as a rock.
• Tuấn (10/5): -
• Leah (8/5): -
• Natarsha (7/5): - 2 seperate bedrooms The man who greeted us did not speak English. Made it pretty difficult. The beds were hard and uncomfortable, there was no where to relax other than lie on hard bed.
• Maus (7/5): -
• Ylva Pau Yi (8/5): -
• An (2/5): A bad and dirty room in Hanoi, not recommend - Nothing much, the location is so so - at the end of a small valley in a one way street Room was small, dirty, the air conditioner sound horribly loud. No reception. Even the towels are very old, there is no daily cleaning for the room( you will have to extra pay for it)
• Piotr (9/5): Great location and helpfull staff - Apartment’s staff was really helpful and responsive. Apartment is a bit hidden between the streets and thanks to that it was quiet. Some people will like it for sure, but for us the mattresses where too hard.
• Eva (7/5): -
• Simon (5/5): We enjoyed Hanoi, the apartment was average (uncomfortable beds) but in a location that suited us. - We liked the idea of having an apartment in Hanoi for the period of time we were staying, and the description on Booking.com for this apartment was what we were after. What we liked was - The apartment size was fine, 2 bedrooms / 2 bathrooms were good as we were travelling with our adult children. The location was ok. The staff were very helpful and friendly. The primary issue we had with the accommodation was the comfort level of the beds. They were very hard, very uncomfortable. It was quite difficult to get a good nights sleep on these beds, be aware of this, it was a real issue for us. Other less important issues were that - The apartment was not the cleanest it could have been. The chairs in the kitchen were uncomfortable. The kitchen, whilst it had plates, glasses, cups etc, it did not cater for four people (ie. there were only 2 glasses).
• Ngoc Diep (10/5): Kì nghỉ này quá tuyệt vời , tôi sẽ còn quay lại - Sạch đẹp,thoáng mát,thoải mái Không có
• sandeep (8/5): Search better options - The amenities provided Location is too inside after a narrow street. The rooms are on multiple floors so suited to a family of four but not suitable for a group. The room size is too small. Staff is not very helpful, in fact no one is there at night to offer assistance. The owner keeps asking for money prior to showing rooms and let guest check in.
• Suat (8/5): Preis Leistung top , super zentral - Lage , super zentral
• Ann-sofie (5/5): -
• Bailey (8/5): -
• Chung (10/5): Dịch vụ tốt - Vị trí trung tâm thành phố. Mình đi Sapa bằng tàu nên di chuyển từ ga Hà Nội tới rất gần. Phòng sạch sẽ, dịch vụ ổn
• Viva (7/5): Petit séjour à Ha Noi - Le personnel est très courtois et serviable. J'aime aussi le balcon qui aide à aérer le studio. Le studio est très usé. Il faudrait rénover ou remplacer le sol. Le lave-linge qui est dans la douche même mais sur le côté n'est pas très sécurisant, c'est normalement interdit en Europe mais comme je ne l'utilise pas, ce n'est pas grave.
• Bui Thi Ngoc (9/5): An exceptional stay with outstanding service and elegant rooms - Great Location, Great hotel with clean rooms and friendly staff. Highly recommended! Just 5-10 minutes to popular landmarks
• Nguyễn Thị (9/5): - Mình ở tầng 8, phòng view thoáng, rộng rãi, yên tĩnh. Căn hộ ở trong ngõ rất an toàn. Chú bảo vệ còn chỉ chỗ ăn uống cho mình. Xe không vào tận cửa được
• Bartosz (8/5): -
• Vivienne Williams (8/5): A good introduction to Hanoi, local streets and shops provided plenty of entertainment. - This apartment is quaint and in a location down a back street. However, it was perfectly adequate, roomy, we had two bedrooms, the kitchen was Ok but unable to use the stove as it didn't have the right type of saucepans to work on the stove top. We didn't see the owner, but on requesting taxis etc they were very helpful. It certainly is basic but very adequate.
• Dario Remo (3/5): Einmal und nie wieder!🙃 - - -Wir hatten drei Übernachtungen, an keinem der Tage hatten wir warmes Wasser zum duschen. Das Wasser war nicht mal mittelwarm, es war eiskalt. -Man hört jedes Geräusch der Nachbarn, es ist sehr hellhörig. -Das Bett war sehr unangenehm.
• Kim Anh (10/5): - Lễ tân rất thân thiện và nhiệt tình , phòng rộng rãi đủ tiện nghi và thoải mái như ở nhà ạ . ❤️ Cái bếp từ khó xài quá ạ 🥲
• Francisco (8/5): - Nice room, very central. There was no warm water at one point. The balcony is barely big enough to stand on.
• Bùi (10/5): Ổn áp nha - Khá ưng với dịch vụ và phòng. Có đủ tiện nghi nha. Mng có thể mua đồ về nấu á vì mình đặt phòng này còn có kèm bếp nhỏ bên trong. Phòng mình ở tầng 8 nên view cũng okela nha. Sẽ quay lại.
• Minh Tuan (7/5): -
• Truong Anh (10/5): - The room quality is on top, providing a lot of convenience and amenities. The atmosphere of the area is also full of tranquility and quietness.
• QP0079 (10/5): -
• Nerrelle (8/5): clean, safe and everything is walking distance - We stayed here for 4 nights. We stayed on the 7th floor the apartment had everything we needed and was about 20 minute walk to the hustle and bustle of the city. You can walk or get a Grab Beds were a little hard but this seems to be the norm when staying in Vietnam.
• Nhi (10/5): Căn hộ Hà Nội - Căn hộ trung tâm thành phố, sạch sẽ, tiện nghi, nhân viên hỗ trợ nhiệt tình khi tôi cần hỗ trợ đặt xe ra sân bay. Căn hộ yên tĩnh nằm trong ngõ
• Chung (10/5): - gần hồ hoàn kiếm. khá là tiện lợi cho bọn mình đi chơi nhân viên nhiệt tình
• Evgenii (9/5): - Хорошее, тихое расположение, до центра города 10 минут пешком. Постельное бельё и полотенца были хлопковыми, белыми и чистыми Уборка могла бы быть лучше
• Fabio (2/5): Pequeño y sucio - Ubicacion Más pequeño que en las fotos, también nos pareció muy sucio .
• Kclotho (8/5): -
• Diệp HOA (1/5): Thất vọng! - Không thích điều gì tại chỗ ở này Quá bẩn, chật chội. Giá tiền thuê phòng quá cao
• Mohammed (8/5): إقامة جيدة وقد استمتعنا باقامتنا في الشقة وقربها المناسب من البحيرة فهي تبعد 3كم - لقد أقمت بشقة 106 بالدور السادس كانت الشقة واسعة وجيدة وقد استمتعنا باقامتنا فيها مع العلم اختلاف سعة الشقق فيوجد غرفة واحة وغرفتين. إلا أن استقبالنا لم يكن بالشكل المرضي ولم يسمح لنا بدخول الشقة إلا بعد مشادة كلامية من الموظف رجل الاستقبال …..☹️ وذلك بخصوص دفع المبلغ واجراءات استلام الشقة علماً انه تم حجزها عن طريق البوكينج
• Mohammed (8/5): كانت الإقامة رائعة مما جعلنا نمدد إقامتنا ليالي ولم يكن بها اي عيب سوى رجل الاستقبال ولو حالفني الحظ لزيارة هانوي لاقمت - الشقة كانت جيدة ونظيفة وايضاً كانت تبعد تقريبا مسافة 3كم عن البحيرة لقد أقمت في بداية الأمر في الدور العلوي وينتهي المصعد واصعد الدرج للشقة العلوية وايضاً استقبال الموظف ليس بالشكل الجيد فكان عالي الصوت عصبي وهذا ما أزعجنا كثيرا
• Chu (9/5): -
• Chu (9/5): -
• Cornelis Philippus (10/5): Amazing apartment in Hanoi! - Absolutely amazing on all fronts. Perfect!!
• Thuy (10/5): Exceptional -
• Art69 (7/5): Centrally located apartment in Hanoi - The Apartment was centrally located and there was a lift as it was on the 6th floor. The beds were very hard and the bedding and towels are old. The Kitchen had inadequate glasses and cutlery.
• Waltteri (9/5): Superb - Location and it was quiet. Room littlebit small.
• Tom (9/5): Superb -
• Jean-alassane (7/5): Good -
• Helena (9/5): excellent base in Hanoi! - excellent location close to the Old Quarter, quiet, with a lot of space. Comfy beds too! Wifi is sometimes a bit spotty, also the bedsheeets are a bit tired.
• Lưu (8/5): Very good - Nice local and enough faccilities Men staff
• Olivia (9/5): Superb -
• Tracy (9/5): Recommend, worth it - Location is good, it’s in central but away from the noise. The building manager is friendly and helpful. Spacious place provided what we need.
• Aathen (8/5): I would like to stay here next time also. - The location was very good. The staff were very friendly. N/A
• John (9/5): Very enjoyable - Excellent location, quiet, and Mr Bao was extremely helpful Small and friendly alley located property that was fully equipped as a studio
• Nhat-anh (10/5): Great place to stay. Clean. Quiet. Spacious. - The apartment was clean and spacious for the three of us. The location is within walking distance to the old quarter and other attractions.
• Nii (10/5): Bang for your buck, walking distance to just about everywhere worth visiting in Central Hanoi! - We got moved on at short notice by our other property manager. Found this one quickly and was pleasantly surprised by how much better it was than where we were staying. The two bedroom apartment was clean, offered great amenities, high up on level.7 so we had excellent views to wake up to. Property Manager was super friendly and accommodating. Will definitely consider staying here again next time. This is just me. I generally like relaxing to some good television time after a day of exploring. If the tv units were larger (over 32 inches) and had clear reception, good spread of sport and movie channels, that would make my stay there exceptional. Honestly, that's about all I can pick on. Everything else far exceeded my expectations.
• Will (7/5): Good -
• Ineke (8/5): Very good -
• Katherine (10/5): Cozy Apt - Clean room and friendly staff
• Rahma (8/5): Will not recommend it to someone - Clean apartment Location and staff behaviour
• Thi (6/5): Its terrible - My husband and I had to undergo neck physical therapy after leaving the apartment because the bed sagged in the middle when we lay on it. The pillows were either too hard or so soft that they flattened completely, causing us neck pain. The electrical system was poorly installed. The alley was narrow, making it impossible for vehicles to come in and pick up our luggage. The staff were rude and handled our requests incorrectly despite prior communication. It was truly a terrible experience.
• Matthew (10/5): Exceptional - Good location. Only a 10min Stroll to the lake and the central market. It was lovely and quiet and nice and clean. The management were extremely helpful with arranging things and even helped with getting my bags back that were lost by the airport Beds were hard
• Veledio (10/5): Exceptional -
• Matthew (10/5): Great accommodation - Great location, only a 10 minute walk to the lake and old quarter. The managers were amazingly helpful in helping us organise our stay and went out of their way to help me recover lost bags from my flight. Bed was a bit hard, but it seems to be the style in Vietnam.
• Ian (8/5): Very good -
• Intan (10/5): Lin, the host, is very easy to communicate with, and the service is excellent. - The host, security, and cleaning staff did an excellent job during our stay. We were allowed to check in early upon our arrival. The location of our apartment is at the back, but we got used to it during our two-week stay.
• Samuel (8/5): Very good - They were helpful, nice to have your own space. Shower was really good. Pillows were firm
• Katherine (10/5): Good to stay - Nice staff, friendly people. Near the center of Hanoi. Quiet place, comfort rooms
• Michael (2/5): Very poor - A working fridge and AC. Beware when you book Au Coeur - the hotel with reception, breakfast, etc is north of Hoàn Kiêm Lake. The apartments are south of the lake. It has no reception, no room service(extra charge) and the condition of the rooms are a disgrace. All the red and white soft furnishings you see on the website are from the HOTEL, not the apartments. You have to go through an alleyway in the evenings to get to the front door. I have been using booking.com for more than a decade and this is the worst experience ever!
• Murat (5/5): Passable -
• Tomas (9/5): Nice and cozy apartment - It is a nice apartment and the staff were very kind and friendly. Apparently the apartment was not in use since some time. The furniture was covered with dust and we had to clean it up a bit.
• Sharron (6/5): Very hard bed & needs a thorough clean. - The communication prior to the arrival at the apartment was efficient. The apartment was dirty in many places. The fridge had to be cleaned. There were hairs in the shower. The doors and windows to the tiny balcony had not been cleaned for a while. The curtains had mouldy parts on them. Many flat surfaces in the apartment and bathroom were dusty. The bed was the hardest we have ever slept on & the pillows were uncomfortable.

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