Residence Inn by Marriott Charlotte City Center

Name: Residence Inn by Marriott Charlotte City Center
Address: 220 East Trade Street, Suite 1400, Charlotte, us

Location: 220 East Trade Street, Suite 1400, Charlotte, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Prime Location in Charlotte
Located just 300 meters from Spectrum Center, Residence Inn by Marriott Charlotte City Center offers a convenient stay near popular attractions like NASCAR Hall of Fame and Bank of America Stadium.

Modern Amenities
Enjoy complimentary bikes, private parking, a fitness center, and a shared lounge during your stay. With free WiFi, a terrace, and a bar, our 3-star hotel ensures a comfortable and relaxing experience for all guests.

Multilingual Staff and 24/7 Reception
Our dedicated team fluent in English and Spanish is available round the clock to assist you, making your stay at Residence Inn by Marriott Charlotte City Center seamless and enjoyable.

Book your stay now at Residence Inn by Marriott Charlotte City Center for a memorable experience in the heart of Charlotte.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
Lower bathroom sink
Emergency cord in bathroom
Visual aids: Braille
Auditory guidance
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Television in common areas
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Secured parking
Garage
Bicycle-friendly property
Bulk dispenser for toiletries

Rooms Available

Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

1 King Bed and 1 Double Sofa Bed
475 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 47-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Shower grab bar
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Studio, 1 King Bed with Sofa bed (Mobility Accessible, Roll-in Shower)

1 King Bed and 1 Double Sofa Bed
475 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 47-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Shower grab bar
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Suite, 1 Bedroom

1 King Bed and 1 Double Sofa Bed
60 sq feet

Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - 47-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and sofa bed; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar in shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Shower grab bar
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Studio, 1 King Bed with Sofa bed (Hearing Accessible)

1 King Bed and 1 Double Sofa Bed
475 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 47-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Shower grab bar
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Studio, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed
475 sq feet

Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 47-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and sofa bed; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Shower grab bar
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Studio, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed
475 sq feet

Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 47-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and sofa bed; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Shower grab bar
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Studio, 1 King Bed with Sofa bed (Hearing Accessible)

1 King Bed and 1 Double Sofa Bed
475 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 47-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Shower grab bar
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Studio, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

1 King Bed and 1 Double Sofa Bed
475 sq feet

Internet - Free WiFi and wired internet access
Entertainment - 47-inch LCD TV with premium channels and Netflix
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Sofa bed, free local calls, and safe; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Closed-captioned TV
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- LED light bulbs
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Shower grab bar
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
One-Bedroom King Suite with Sofa Bed

Boasting a private entrance, this spacious suite also comes with 1 bedroom, a seating area and 1 bathroom with a bath or a shower and a hairdryer. The suite's kitchen, which has a microwave, is available for cooking and storing food. The suite features air conditioning, a mini-bar, a tea and coffee maker, a sofa and a flat-screen TV. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Large King Studio with Sofa Bed and Adapted Tub - Mobility Accessible

The studio provides air conditioning, a coffee machine and a sofa. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Air conditioning
- Hair dryer
- Sofa
- Coffee machine
- Adapted bath
- Cots
Large King Studio with Sofa Bed - Hearing Accessible

The studio offers air conditioning, a coffee machine, a sofa along with heating. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Air conditioning
- Hair dryer
- Toilet
- Heating
- Sofa
- Coffee machine
- Cots
- Hearing accessible
King Studio with Sofa Bed

The studio has a private bathroom, air conditioning, a private entrance, as well as a seating area with a flat-screen TV. The studio is fitted with a mini-bar, a tea and coffee maker, a sofa as well as a carpeted floor. The unit has 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
Studio King Room with Sofa Bed

The spacious studio features a private bathroom, air conditioning, a private entrance, as well as a seating area with a flat-screen TV. The studio's kitchenette, which has a microwave, is available for cooking and storing food. The studio comes with a mini-bar, a tea and coffee maker, a sofa as well as a carpeted floor. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Key access
- Key card access

Guest Reviews

Sabrina (10/5): -
Van Christopher (10/5): -
Tiana (10/5): - The room was very clean. Everyone was really nice and I was right across the street from the spectrum center.
Shannon (10/5): -
Tameka (9/5): -
Tunya (10/5): Great - Close to venue
KEVIN (10/5): -
Matthew (8/5): - Valet parking seems understaffed. Wait time to get back the rental car for the airport seemed longer than average.
Kim (8/5): The view was nice and the location was great. - The breakfast was good, I brought my own oatmeal from home to eat, but the water for the coffee was not hot enough and there was no microwave. The bed was very uncomfortable.
Jamaal (10/5): -
Loretta (7/5): The staff all seemed quite nice. - We like that the property has the onsite breakfast buffet, however, compared to the Residence Inn on Sabin St., Providence, RI the breakfast here is marginal. Good coffee but the other items were just ok. This hotel is within walking distance to some nice restaurants. We appreciate the clean rooms at the Residence Inns but this time there were Walmart tags on the floor next to the couch (???) and the room was steamy when we entered as someone, we were told probably “engineering”, had left the shower running on hot. Breakfast was only fair. Shower left running after apparently being checked/serviced before our arrival.
Alvin (10/5): -
susanbK7128EA (2/5): Hotel Staff - I was trying to valet and they were all super nice and attentive, however one of the hotel staff members came out, I believe his name was Levern. He started to yell and make a fuss about where my car was parked as I was on the wrong side, which made everyone else uncomfortable when all I was trying to do was ask about valet. I was unable to valet because he was upset. He truly ruined my otherwise great experience at the hotel.
379plata (2/5): PLATINUM MEMBER - Unprofessional front desk was on her AirPod I asked for her full name she would only give me AJ didn’t team me nice until she found out I was Platinum review your staff and policies won’t be back
Kameron (10/5): -
Sherril (9/5): The stay was great - It was okay The bacon was to thin
Charles (3/5): It was ok - No breakfast The surprise charges
Marcus (8/5): -
Sophia (9/5): -
Djrrossi (10/5): Nice staff, lots to do - Very good directions on how to self park. Staff was friendly and free breakfast was great. The best thing was how the room blocked sound as we were there on a Friday night. Would have liked hand lotion in the room. They have 2 bar’s including a roof to one. Convenient to the Spectrum Arena and lots of options around it for eating and drinking.
Johnathan (10/5): Very nice view from the 20th floor - The rooms were very nice Parking was confusing
Seth (10/5): Very enjoyable, we’ll be looking forward to stay there for our visits to Charlotte - Location is great for exploring, the price is a steal for what they offer, and the staff is incredibly friendly
Mueller (10/5): Beautiful hotel with breathtaking views of Charlotte! - It was close to everything, so we could walk. N/A
Bobby (8/5): -
Sulejmani (9/5): -
Angela (8/5): -
Gregory (10/5): -
Anna (10/5): Friendliest staff! - The property was in a great location for a concert at the spectrum center! I was also able to get a free upgrade to my surprise! It def made the experience even better. Nothing!
Jacirys (10/5): - Modern, clean, location.
Maria (10/5): -
Sean (6/5): - The room was laid out weirdly, with the back of the tv entirely exposed. Although clean and comfortable, the property lacked polish
Kim (8/5): - After a long day at a conference, the room was quiet and peaceful. Bed was comfortable, tv was fantastic. Easy to operate and offered Netflix connection.
Diya (10/5): - Love
Sharilyn (10/5): - Clean room. Friendly staff.
Mary (10/5): - Staff was super nice and helpful. We will definitely stay here again. Location is perfect
Mark (10/5): - I
Daisa (10/5): - clean room, many restaurants, walkable area
Kelly (10/5): -
Hillary (10/5): - The hotel staff were extremely friendly and helpful. I will stay at this hotel the next time I am in Charlotte, NC. Amazing experience! Beautiful hotel with beautiful views of the city. Great location. The rooftop restaurant is delicious and very scenic. The AC restaurant was good to go to for some late night food and a night cap. Their breakfast had plenty of options and that really means a lot because I am very limited with a special diet that I have to abide by.
Darius (6/5): - We waited 20 minutes for food to be replenished. Staff was walking around the food but not even replenishing it. I had to make the staff and front desk aware of the situation.
Jett (10/5): - Really enjoy checking in and their accommodations.
Tiara (10/5): - Great location friendly staff
Michelle Denise (10/5): - Amenities and food was great
Rhiannon (10/5): - Such a great location. The staff is wonderful. The rooftop bar area is super cool. Loved everything about it. :)
Jamia (10/5): - Very clean. Rep was very helpful
Wilson (8/5): I enjoyed my stay.. - It was close to the stadium. Everyone was super friendly. Nothing
Diya (10/5): - Love it
Natasha (10/5): Best hotel in charlotte! - Beautiful property. Easy check in and out. Spacious room. All amenities. Close to everything charlottes has to offer. Amazing staff. I’ll be back!
Joe (10/5): - Nice clean rooms in a convenient location and good safety measures for entering the building. The staff was not only friendly but very quick at check-in/out. Great overall stay.
Kari (10/5): - Excellent, kid friendly hotel with great staff and accommodations!
thesheepsake (10/5): Great place! - Amazing! The rooms have a nice refrigerator, microwave, and a strong weed fragrance. The room is very large, and very clean!
Barbara (10/5): - Hospitable greeting. Clean room. Safe parking. Would like to know the price of parking prior to arrival but other than that, was fabulous.
Reid (10/5): - Great size room. Very comfortable
Fanny (10/5): - It was a short trip to Charlotte; the hotel is nice, close to everything. I recommend stopping by Nuvole on 22nd floor to have a drink and enjoy the view.
Curtis (10/5): - Great staff and check-in. Room was nice as well.
Michael (10/5): - The concierge, Eric was fountain of information about the area. He was able to give amazing recommendations for restaurants, entertainment and things to do all around Charlotte. Just because of his personality and his ability to get people checked into their rooms I would highly recommend that you stay here.
Troy (10/5): - Everything was connected to the hotel and was close to the stadium
MonDieu (8/5): - Never stayed downtown charlotte before and I don’t think I will again. Very noisy. Overall the hotel was very hot, the room, the elevator, just everywhere. My first and last time at a Marriott.
Regina (10/5): - Awesome!
Jacqueline (10/5): - A totally relaxing stay.
Jamorah Kai (6/5): - The location and the type of room The room had an awful smell we changed rooms and things were fine however the kitchen guy was rude and disrespectful during breakfast
Keith (10/5): - Nice
Dwight (10/5): -
Tonia (8/5): - rooftop restaurant was delightful bed was very soft and the pillows were soft and collapsable, which I didn't care for. Great view of the city. Cannot rave enough about the staff we interacted with and their attention to detail. It seemed the hotel was short staffed, but those who were there rose to the challenge to make sure excellent customer service was provided.
Eugenia (10/5): - Great stay will book again
christine (8/5): - i liked the location
Gaines (10/5): I would definitely stay again - The friendliness of staff and great location
Margaret (10/5): Exceptional -
John (10/5): - Great location!
Monique (10/5): - Hotel was very clean
Ervy L Whitaker (10/5): - Breakfast was not great but OK. Area is a little more vagrant than expected. Staff are nice but not always at the desk.
Cherlisa (6/5): - Parking was in city so a normal for uptown. But the breakfast was gross. Frozen sandwiches n eggs only. Needs more meat n fresh fruit
Harold (4/5): Worst experience ever for me and my family - Room were scheduled to be cleaned every other day and my room was cleaned only once during my stay. My family and I also had to t all the front desk to order toilet paper. I’ve never had such an experience. Last, I asked management to call me about the issues and NO ONE has made an attempt to call me since I checked out on July 16th.
David (10/5): - Love the property , and the roof top was good. Dj could have been better with music selection. 80s n 90s music not 1950s music.
Dechanta (10/5): Exceptional -
Deon (10/5): - Great service
Adelaine (10/5): Check in Staff - Your entire staff was great. Check in was flawless and Brian provided exceptional concierge service and is truly an asset to your company.
Johnpaul (8/5): - The room was as expected. It was clean and had a nice view of the downtown area. It had a kitchen with dishes, a coffe machine and a refridgerator. There was a brand new scrub daddy, some dish soap and one pod for the dishwasher which I did not expect. I would definitwly stay here again, especially if it was for multiple days at a time.
Paul (10/5): Great property, better staff - We had a quick weekend away as a couple and enjoyed the Residence Inn Charlotte City Center greatly! It was in the perfect location, clean and comfortable, and easy to navigate (for a in-city hotel). The room was very spacious and well equipped with beautiful views. But for us it was the staff that set this place apart. Our pre-registration requests were honored without having to bring them up again. They were always helpful with answers to questions, greeting us, and smiling. Even when we returned to the room late on July 4 and found leak in the ceiling, the staff moved us within 10 minutes of phoning apologetically to an upgraded room. When we return to CLT we will seek out this property again.
Kennedy (10/5): Good location - Great downtown location that made it easy to walk as needed (or take the train)
Benjamin (10/5): - Overall, this was a great experience. The staff was very helpful with the visit. I plan on staying here again soon.
Nickenya (10/5): - Loved it!
Phillip (10/5): - Great view of the city. Rooftop view is phenomenal. Food and drinks were great on the rooftop. Rooms are spacious and clean.
Kathleen (6/5): - Very slow elevator. Super loud outside at 5:30 in the morning. Lasted over 20 minutes. Front desk said it was probably garbage truck and there was nothing they could do.
Noel (10/5): - Great stay. Very clean and quiet. Staff was very helpful.
Diana (7/5): Good - Very good location for a short trip Very poor breakfast for the price that you paid. Self parking also expensive.
Aaron (10/5): Exceptional -
Peak (10/5): Exceptional -
Luz (8/5): - Nice place,
Teon (10/5): Exceptional -
Sonya (7/5): Good - The room was very spacious Breakfast was lacking
Louis (1/5): Treated with no empathy, especially a senior citizen member of Marriott Bonvoy for at least 20 yrs. - I booked a room and when I arrived due to a airline trip that was cancelled and rescheduled for the following day, I was told that your hotel had overbooked. Many other people were also victims of overbooking. The concierge graciously assisted me in trying to get a room in the vicinity but by 1:00 AM, all efforts were unsuccessful. I could not return to the airport until 4:00 AM when it reopened. I was allowed to sit in a chair near the front entrance for three hours when I could call an Uber and return to the airport. which had reopened. I am 75 years old and to have to experience such a situation was indeed extremely disturbing and challenging. I was extremely DISATISFIED, to say the least. OVERBOOKING. Thinking that I had a room reservation (confirmation in hand) and finding out that there were no accommodations.
Kristin (10/5): - Helpful staff, comfortable, well-furnished rooms, and a great location for downtown events.
William (10/5): - Beautiful rooms, clean, modern, great location. Excellent communication in days leading up to stay (esp since we were coming in for Bananas). They do need to add some signage, we used valet & then had no idea where to go to check in (who thinks of 14th floor). The elevator service was a total mess. Not sure if all running, lines & at least a 5 minute wait to access one.
Robert (8/5): - The room was excellent. Only complaint that i have is having to wait on elevators to get to and from your room. Being that there is 2 hotels in one, it took me 20 minutes to get to my room with the elevators going up and down constantly.
Gary (10/5): - Easy check in and check out.
Pamela (10/5): Exceptional -
Ritchie (10/5): Exceptional -
Debbie (10/5): - Our stay was wonderful! The hotel was beautiful & our room was perfect! Loved the beautiful views of the city from our room & from the rooftop bar! The small plates at the rooftop bar were delicious! Definitely try the smoked halibut!
Elijah (6/5): - The property was fine but often ran out of breakfast.