Holiday Inn Express & Suites - Kalamazoo West by IHG
Location: 1315 Westgate Dr., Kalamazoo, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location
Located in Kalamazoo, Holiday Inn Express & Suites - Kalamazoo West offers easy access to Miller Auditorium and Waldo Stadium, perfect for entertainment enthusiasts and sports fans.
Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, a fitness centre, and an indoor pool. Each room is equipped with a flat-screen TV, cable channels, and a safety deposit box for your convenience.
Exceptional Services
Experience top-notch service with a 24-hour front desk, a shared lounge, and a business centre available to cater to all your needs.
Book your stay at Holiday Inn Express & Suites - Kalamazoo West, an IHG Hotel, and make the most of your visit to Kalamazoo!
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Lift / Elevator
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Concierge service
- Wheelchair accessible
- Heated pool
- Salt-water pool
- Outdoor furniture
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Key card access
- ATM/banking
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Secured parking
- Swimming nearby
- Bulk dispenser for toiletries
Rooms Available
-
Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)
1 King Bed
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Roll-in shower
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Suite, 2 Queen Beds (Additional Living Area)
2 Queen Beds
400 sq feet
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Suite, 1 King Bed (Additional Living Area)
1 King Bed
400 sq feet
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
King Suite
This air-conditioned suite is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Room, 1 King Bed, Accessible, Corner (Accessible Tub)
1 King Bed
400 sq feet
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Accessible bathtub
-
Room, 1 King Bed, Accessible (Communications)
1 King Bed
400 sq feet
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Visual fire alarm
- Doorbell/telephone notification
-
Room, 2 Queen Beds, Accessible (Communications)
2 Queen Beds
400 sq feet
Internet - Free WiFi
Entertainment - 50-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Visual fire alarm
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Visual fire alarm
- Doorbell/telephone notification
-
Standard Room
The double room has a private bathroom fitted with a shower and a hairdryer. The spacious double room features air conditioning, a coffee machine, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Standard King Room
The double room includes a private bathroom fitted with a shower and a hairdryer. The spacious double room features air conditioning, a coffee machine, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Standard Room with Two Queen Beds
The double room features a private bathroom equipped with a shower and a hairdryer. The spacious double room provides air conditioning, a coffee machine, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Queen Suite
This air-conditioned suite is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
King Room - Hearing Accessible
The double room features a private bathroom equipped with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a coffee machine, a seating area and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hearing accessible
-
Room with Two Beds - Hearing Accessible - Non-Smoking
The double room features a private bathroom equipped with a shower and a hairdryer. The spacious double room provides air conditioning, a coffee machine, a seating area, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hearing accessible
-
King Room - Hearing Accessible - Roll-in Shower
The double room features a private bathroom equipped with a shower and a hairdryer. The spacious double room offers air conditioning, a coffee machine, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hearing accessible
-
King Room - Mobility Access Tub - Non-Smoking
The spacious double room provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
The spacious double room offers air conditioning, a coffee machine, as well as a private bathroom boasting a bath and a shower. The double room provides a flat-screen TV with cable channels, a seating area, a safe deposit box and heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Suite - Mobility Access Roll in Shower/Non-Smoking
This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Suite with Mobility Accessible Tub - Non-Smoking
The suite offers air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Suite - Hearing Accessible
This air-conditioned suite is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
- Hearing accessible
-
Suite with Two Beds - Mobility Accessible Tub
The suite provides air conditioning, a coffee machine, as well as a private bathroom featuring a bath and a shower. The unit offers 3 beds.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Standard Corner King Room
The double room includes a private bathroom equipped with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a coffee machine, a seating area and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Smoke alarm
- Carbon monoxide detector
Guest Reviews
- Agvan (10/5): -
- Asianna (1/5): -
- Linda (9/5): -
- Tomas (10/5): - Si
- Slater (1/5): - Close to stores Toilet would flush, rooms smell musty, pool wasnt even close to enjoyable. Staff was inattentive
- Sarah (9/5): A comfortable and convenient place to stay in Kalamazoo - The location is far enough off the highway that you don't hear it, but convenient both to that north-south road and to downtown Kalamazoo. The breakfast included several healthy options, although I would have liked more fruit and some yogurt. Our room was comfortable, and I especially liked the chaise longue for relaxing and reading. I would have liked to have a coffee maker in the room. Coffee was available in the lobby 24/7, though.
- Michael (10/5): -
- Daniel (9/5): -
- bethwO7586NF (4/5): Bring some soap - I'm an IHG member and have stayed at this property in the past with no issues. Returned for a one night stay and was very disappointed. Checked in, left right away for dinner and it was dark when we returned. Came into the room and realized the light in the entry way did not work so entered a dark room fumbling for lights. Then the towel bar came crashing down the second I tried to dry my hands on a towel. You can see where the bracket had been remounted but they did not screw the rod into the bracket. Joke is that there's no way housekeeping didn't know this. If you hang towel on it you have to do it carefully or it will come crashing down again. Wall mount with the hand soap was broken and you could just take the soap out. Pump was broken so had to unscrew to wash hands. Gross to think someone had access to the soap as it was not locked in the wall mount. Got in the shower and went to use the shower gel. Empty. Totally grossed out by the brown scum build up behind the wall mount. Went to use the shampoo as shower gel. Empty. Got out of the shower soaking wet and grabbed the hand soap. Gee so happy the hand soap bracket was broken and I could take it in the shower. Went to bed and woke up early because there are no curtains, just a rolling shade for privacy but does not block light. Fell back asleep then woke to housekeeping pounding on doors up and down the hallway at 9am. At first I thought they were evacuating people it was so loud then realized they must be entering rooms of people who have checked out already. Check out is at 11am so I let my daughter continue sleeping because she was sick. Nope, we were part of the chaos. At 10am a housekeeper banged on my door like there was a fire and screamed "HOUSEKEEPING! HOUSEKEEPING!". I answered and said we had until 11 to check out. She had a big smile and said ok thank you, and asked if we had late checkout. Wouldn't she have a list of people who had already checked out or were staying late? It was an obvious effort by housekeeping to get everyone the hell out of there so they could get their work done. Also, hotel was oversold and we saw people with reservations turned away at 9pm. Very disappointed as the Holiday Inn properties had been my go to for clean, comfortable stays in Kalamazoo.
- Josué (3/5): Mal - Emplacement Matelas, couverture, oreillers, draps sentent l’humidité.
- Susan (7/5): - comfy beds front desk was notified that the large overhead light wasn't working. Also, the a/c worked but didn't kick on until room was overheated and way above set temperature Also, only 2 bath towels in room and when I went down for an additional towel at 9pm on both Friday and Saturday evenings, I was told (by different staff members) that no towels were available,
- Elizabeth (2/5): Painful experience - Location See pics below: room had 2 beds, one of the beds had 2 metal rods protruding from bottom area at foot level, we could not push or move rods, middle of night in dark I tripped on a rod getting out of bed to head to bathroom, top of foot scraped and swollen and thought bone was broken next morning,
- Susan (6/5): - The fellow at the reception desk was excellent. He handled complaints by a couple of guests with aplomb. He is very good at his job. Give him a raise. breakfast began at 7, so we missed it
- Lemaire (4/5): - The pool had issues with getting access, had to get help to access it..The breakfast was ok, was hoping for more choices, and it to be fully stocked each day..
- Adkins (1/5): Don't stay here - Location Our room had not been cleaned other than the bed being made. Shower had hair in it, carpet had fake eye lashes and pieces of paper all over it and bathroom floor had not been mopped. Children were allowed to run up and down the hall until almost midnight! And dayshift Manager on checkout day said there was nothing they could have done about the kids! And finally, the water pressure in the shower was barely there.
- Tariana (10/5): -
- Traderjoey (2/5): Not honorable, miserable experience - We booked a room for three people through booking.com. After a five hour car ride, arrived around 11 PM to find out that they would not honor the reservation because the hotel was now sold out and it was booked through a third-party. This despite the fact that the hotel actually called us the night before to confirm the reservation. To repeat, they called us to confirm the reservation. The front desk was clueless only uttering we can’t guarantee a third-party reservation. No rebooking for our party, no accountability. My wife asked to speak to the manager, Julie, who showed zero compassion or concern. At some point, Julie said she would call the police if we did not leave the hotel. So much for the IGH hospitality promise. We eventually got a room at another hotel and got settled at 2:30 AM. Just a miserable experience. FYI, we reached out to IGH who are escalating the complaint.
- Reyna (2/5): -
- Lisa (1/5): Horrible, I am insulted and distressed that they said they would call the police and did nothing to help my get a place - They didn’t honor my booking. They told me they don’t honor third party reservations. I should have booked through them. I arrived at 11:15 at night after they had called and confirmed my reservations the night before. The manager. Was not helpful did not offer to find alternative accommodations. They told me if I didn’t leave they would call the police. The manager was rude. I have never been treated so disrespectful at a service establishment in my life.
- Corey (6/5): It was good would stay again - Great breakfast comfortable beds One of the front desk attendants was slightly rude our last day.
- SOX-1 (8/5): -
- jamesoS9157MO (8/5): Breakfast - Flo and the head chef that ran breakfast were amazing 🩷
- Kayla (1/5): STAY ELSEWHERE - The location was adjacent to Bronson hospital where my father was being treated. I booked this location for its proximity to the hospital where my father was being treated for a life threatening sickness. I’ve never had any issues until my most recent stay. I reported the blood drips I found in my bed, on the window shade, the issue with the tub filling with water during showers and not draining, the multiple stains and drip marks around the bed and the phone not being connected to the wall or phone jack with no cords. I even provided multiple photos of this incident. I tried to contact the front desk to request new bed sheets when I found the blood stains and I couldn’t reach anyone. I had to send my husband down to the desk in pajamas to ask for help. I paid well over $100 for this and received a $14 credit to my account. That’s ridiculous. My stay at that hotel was interrupted, disgusting and a health risk. $14 feels like an insult. I will not be using booking.com or Holiday Inn in the future again as they clearly do not appreciate my business or my hard earned money. I will find another company to use for bookings.
- Mailing Yinet (9/5): Acogedor - Es un hotel un poco pequeño pero con todo lo que necesito. A veces se acaba el agua de tomar y llegando al hotel en la noche a veces no quieres regresar al auto a salir a comprar.
- Sharon (8/5): We would stay here again, the hotel staff is nice, and the room was clean. - Spacious room, clean, nice breakfast buffet, very kind staff. There was a connecting door to the room next to us and the people in that room were loud late into the night. We could hear everything through that door. It wasn’t the hotels fault that they were loud.
- mcolleenk (10/5): Good stay and great people. Thanks for breakfast, Flo! - This HIE never disappoints! We stay here often, visiting family in the area. Beautiful rooms and cozy lobby, of course, but the people really enhance the experience. From smooth check in to check out. And I am eating my breakfast as I write this, and Flo is taking care of all of us here with a smile!
- Terrence (9/5): -
- Robin (5/5): This is a update. I put up the pictures to show all The Times I was charged, and they did not let th - The property was really nice That i was charged 15 times and the pool was not opened
- Veonca (6/5): -
- charles (7/5): - Fair Cleaner rooms, very noisy
- Louis (7/5): Overall, our stay was very good. would recommend your hotel. - Facility was very clean and the staff was very friendly. The pool was closed for maintence.
- Thomas (10/5): - I enjoyed the breakfast. The food was very good and the staff were very helpful.
- Scot (6/5): - Cleanness of room and bathroom
- Kim (8/5): - Rooms were spacious and very clean. Pool water looked a little questionable.
- Susan (3/5): Miserable - Sadly the was a terrible storm and electricity was lost.. so no kitchen serve or wifi The shower had pink mold on caulking at bottom. No bathroom sink did not a plug .. that night there was a terrible storm and electrify was lost by 11:00pm.
- Michael (9/5): -
- Julia (7/5): - Staff were very friendly and accommodating when needed. Rooms were very nice and spacious. Bathroom showers could’ve been a bit cleaner
- Nathan (4/5): -
- 900marjoriel (10/5): Flo’s guest service and overall hotel look - I liked the new look and walk in showers and great breakfast and kudos to Flo. The delicious ground coffee was a nice touch
- Kevin (9/5): -
- Paj (9/5): -
- Taylor (10/5): -
- T4475QHtriciam (2/5): Stay away!! Hotel does honor the word of their employees. Refuses to give money back! - If you are looking for a place to stay when visiting the Kalamazoo area DO NOT stay at the Holiday Inn Express & Suites!! Upon trying to check into the hotel on the evening of November 1st I walked into the hotel and there was a sign that said to have a seat and somebody be right with me. There was a line of people and no front desk staff to be found. Once the front desk staff did arrive I was told the hotel was full and I asked if it would be helpful if we did not stay there and decided to drive home that night. The front desk employee told me that would be very helpful and that I would not be charged for our stay for canceling our reservation. Turns out I was charged and now the hotel refuses to give me my money back. They do not stand behind their word as I was told I would be refunded and now they are refusing to refund my money. Apparently there is new management and it is not for the better. I requested to speak with the general manager, and was told that she was not the general manager at the time of the incident so she would not be talking to me. However, she is the general manager at the time of my report of the incident so it’s ridiculous that she won’t talk to me and clear this matter up. I was told by the assistant general manager that often times the customer is not always right. Horrible customer service stay away!!
- Darlene (8/5): -
- Robert (7/5): - Clean and convenient It needs some minor work. The pool was closed, the coffee machines were terrible, the front desk staff was not polite and the breakfast was not up to par.
- Elizabeth (9/5): I will still stay here again in the future, despite the bathroom floor mess. - The included hot & cold breakfast in the hotel was wonderful and quite a variety of items to choose from. The woman who organizes the breakfast area was constantly replacing items, cleaning and working hard. The bathroom in my room had a dirty floor (I noticed this upon arrival). Not just a little dirty, but around the toilet area and the tub/shower area and the vanity area. I laid towels on the entire floor to cover it up and wondered how could anyone not see that dirty floor???? How could that be "missed" by any cleaning crew and then left in that condition????
- Loretta (8/5): - Staff very friendly and professional. Clean,quite ,reasonable price and good breakfast. Thank Flo . When we came outside in parking lot to my husband car license plate was removed.
- Patricia (10/5): The rooms were nice and roomy , love the luggage rack, the chase chair. - My inlaw license plate were stolen , we only stay 1 night.
- Brian (8/5): - Good location, friendly staff Room was decently clean but definitely had some dirty floor in the bathroom and needed a little dusting
- D (10/5): -
- Andrew (10/5): Wonderful Place to stay - The Holiday inn Express room was very clean and the staff was helpful and friendly. The morning breakfast made the start of each day better Thanks goes out to all the staff they make a difference.
- Jeff (4/5): - Lady working the breakfast was very rude both days ,and very stingy on food and would stand over and watch every single move people made aroukd the food Breakfast worker shouldn't stay hovering over the guest and watched
- G (8/5): Excellent - This is the first hotel I've booked where I stated I have 5 people and actually received accommodations that slept 5 people. (Could've slept 6.) They had the nicest staff I've come across in a hotel! We were traveling to see family, so the next time I come through, I will be staying here again! Kids said the pool floor felt dirty and they were disappointed that the pancake machine wasn't working.
- GrandTour02045045292 (2/5): Horrible experience - Horrible experience. We walked in to book a room. The hotel in general was dirty. The pool was gross. I literally walked into our room and saw dirty towels. Asked for another room...that room had poop on toilet. Which I proceeded to clean off thinking maybe we could just overlook that but then thinking about the gross pool , the first room and seeing the puddle of liquid in front of elevator we just decided to ask front desk to cancel our stay and left. We were in the actual building for maybe 20 to 30 minutes. Front desk said nothing about billing us , however a few weeks later they charged for a room to out credit card. We talked management ( Amanda) once nicely about our experience and asked for a refund but she was rude and condescending. Despite saying she'd call.us back she never did and that was 3 months ago. We've stayed at many Holiday Inn Express in the past and never had any issues. I'd never recommend this place . And this is coming from someone that doesn't leave negative reviews. Not okay.
- LaDonya (8/5): Overall we enjoyed our stay - The staff was great and attentive. The breakfast could have better offerings. We experienced some trouble with our heater.
- DayTrip21129405507 (10/5): Costumer service - I had a travel emergency and the manager Haley went above and beyond to help me. I appreciate her time and her professionalism during what could have been an otherwise trying time. Thank you Haley!
- Cheryl (10/5): -
- Brian (8/5): - Everything was good for an overnight stay
- Elizabeth (9/5): Friendly staff; great place/modern/inexpensive - Breakfast was great; several hot and cold choices; clean; Pool was Closed.
- Paul (8/5): - My stay was good as usual. Only issue was breakfast, I stayed for three days and only sausage was served, no bacon at all which was odd, also, two out of the three days, the small refrigerator had no yogurt or cream cheese. Seems like a supply chain issue???
- Melody (10/5): - Although the check in was excellent the lady was very helpful. Then I started to take a shower and seen Multiple black hairs on the floor of the shower. I took pictures to upload, but having trouble finding out how to do that. Had a bit of a hard time finding the road to get into the hotel also. No signs out on the road. Thank goodness for google.
- ThomasTCat (6/5): Average Hotel and Adequate Breakfast - There were several problems, not all of them caused by Holiday Inn. Trying to get to this hotel is extremely hazardous because of all the road construction. We had to pass the hotel up and turn around or try to find the back way into the hotel property due to all the traffic cones. Our room was large and comfortable, and breakfast had ample choices, but nothing like the outstanding breakfasts we have had at other Holiday Inn locations. The automatic pancake machine didn't work very well and the pancakes were extremely small and undercooked. The containers that contained the turkey sausage and the muffins were empty and not refilled until someone brought it to their attention, and then they told us they were out of turkey sausage and the muffins were frozen. The only fruit available was apples, and I asked if there were any bananas and was told they decided not to order bananas, although they customarily have them. The milk containers were past their expiration date and we heard people complaining about the milk being sour. The computers in the lobby of the hotel that are provided for Guests were not always working, and the staff had to come and try to unlock one of them several times, and the other one wasn't working at all. I left a tip for the maid in our hotel room with a note to please leave a couple of extra wash cloths...she took the tip but did not leave the additional wash cloths. All things considered, we would not stay at this hotel the next time we are in Kalamazoo.
- 904jacintas (10/5): Breakfast like at home! - Thank you to Flo who made my breakfast experience feel like home! She was very attentive and her smile reminded me of my mother's smile (plus the breakfast is thee best, right!!! 🥰)
- Andrew (8/5): Shower cleanliness - Shower edges dark grime and there was long black hairs in the shower that wasn’t ours other then that everything else was perfect
- Monica (6/5): - New Pool was closed. Staff was rushed.
- Jennifer (10/5): - Always a great place to stay when we visit Kalamazoo. Clean and convenient. And the staff is always pleasant, helpful, and professional.
- Max (9/5): Good hotel. Staff is a bit rough. - Clean and comfortable facility. Breakfast is very good. I went to the breakfast room 20mins too late and asked if I could get at least an apple. But I was told that it is closed. Please don’t be too strict about the rules. That little detail can make a big difference.
- Arias (10/5): - El desayuno estuvo adecuado y la ubicación la correcta para el área en que quería moverme. Las habitaciones son amplias y cómodas. El lugar es acogedor. Lamentablemente el trayecto estaba en reparación cuando fui y habia un tramo de la calle cerrado. Al salir una noche, el vehiculo se llenó de asfalto.
- Singer (9/5): - The breakfast was excellent. And Flo did a wonderful job with the breakfast, keeping things stocked and the area clean. She was very helpful also. Most of the hand sanitizers did not work properly. One of the computers in the business area did not function properly at all.
- tammysX3133CF (10/5): Great place to stay! - The employees here were amazing. Flo who worked in the breakfast area had that area clean and always restocked. Super friendly and kind. Hailey who checked us in, was very professional and kind. The motel was clean!
- Javier (10/5): -
- Jennifer (8/5): - The pool was closed, ice maker on the floor was broken, same breakfast every morning. Otherwise it was a good experience.
- Elizandra (10/5): - La limpieza, ubicación y amabilidad del personal
- Melvin (10/5): -
- stevemX7125NP (2/5): Horrible stay at Holiday Inn Kalamazoo West. - Four overnights, no milk for breakfast, laundry was broken, no pool. Toilet clogged up, when I told the front desk, they handed me a plunger and toilet brush and said return it when I am done.
- Klein (6/5): -
- Ulrich (2/5): Never ever - Gebuchtes Zimmer mit 2 Betten war nicht verfügbar. So mussten Kollege und ich 1. umziehen ins gegenüberliegende Holiday Inn und 2. musste ich auf unbequemen und zu kleinen Sofabett (Klappbett) schlafen das ich auch noch selbst aufbauen und beziehen musste. Personal an Reception zeigte keinerlei Verständnis und Entgegenkommen. Holiday Inn Rezeptionist war sogar wirklich unfreundlich z.B. „Keiner zwingt euch bei uns zu übernachten“.
- Mark (2/5): - There was hair all over the bathroom floor. We called to have them clean it. Did a poor job. Looked under head board behind mattress...skin flakes and god knows whatever else. Will never stay at a Holiday inn again.
- Ryan (4/5): I wouldn’t recommend this hotel … - Room was clean. Staff was not friendly. Breakfast had signs that said no milk or juice but had a large amount of cereal containers. Rest of the breakfast was very bland as well as a lack of coffee .. Horrible breakfast…
- G2905FIjillians (2/5): Worst Holiday Inn ever stayed in. - This hotel just gets worse and worse. If you see this go to a different hotel Hilton or Marriott. I booked this hotel through customer service the day before with the request of a pool for my nieces 2 birthday. Upon arrival after checking in they tell me the pool is out of service. Then get up to my room with the door key not charged this makes sense later because I find out the room was never cleaned. Having my niece and nephews two young kids not going into the bathroom right away and thinking the dirty washcloth on the counter was from sister taking care of her 2 year old. I asked her and her son 11 year old later who left a dirty washcloth on the counter? Her son tells me o yeah that's been here since we got here and dirty footprint all over the floor. I really wanted to say something to management but after the last conversation and how unaccommodating and disrespectful she was to me it wasn't worth it. To add to the icing on the cake I get into the shower to have no shampoo or body wash. Also no batteries in the remote. I will no longer be staying at holiday inn all they want to do is add points to my honors rewards instead of making this right. Such a waste of money.
- bob (9/5): -
- Daniel (10/5): - Great newer property in Kalamazoo. Clean and comfortable. Access road is wonky due to construction.
- Brad (7/5): good but you put my name into this reservation as "Knick Brad"so it took too much time finding it - location in relation to a 300 mile charity bike ride landing spot rust in shower, brown water in toilet after each flush.
- Vyvian (2/5): - What can I say. When you enter the hotel the rug was dirty. Indifferent reception. Pool out of service. Poor breakfast. Bathroom floor dirty. Shower stall floor super slippery. Toilet wobbly. Mattress needs to be changed. Room smelled. In general we had a terrible experience. The worst HI Express experience we have had.
- Susan (8/5): Just okay - The room was spacious but I thought the bathroom could have been cleaner. Also, there was no hair dryer in the room. The breakfast was sub par and the coffee machine wasn’t working. Luckily, we could use the Keurig in our room.
- Geraldine (10/5): Exceptional -
- Angie (8/5): - The hotel itself was good, efficient. But our room was a bit disappointing. You could tell it was new’ish, but you could also tell attention to detail in cleaning and upkeep was lacking. Dirt on the bathroom floor and the toilet paper roll was nearly about to fall out of the wall.
- Thomas (8/5): - The staff was pleasant and helpful. The facilities were clean and up t o date.
- Stephanie (10/5): - Nice
- Stanley (10/5): - Nice attention to details!
- Ivan (10/5): Exceptional - Extra
- norman (8/5): - Great room for families. Clean and spacious. Everything you need for good stop over
- Lisa (8/5): - Right price via a travel booking app!
- Eckardt (9/5): Excellent in every way. - Quiet at night. Comfy beds. Nice staff at front desk. Nightlight in the bathroom. Plenty of towels for the asking. Breakfast was lacking everything but sweet rolls due to delivery truck being a day late! The bathtub was dangerously slippery. I asked for a bathmat. They didn’t have one but suggested I use a towel. And they gave me several extras. That worked just fine.
- Betty (9/5): Ok - Location to my venue Breakfast lame
- Dyllen (8/5): - Pretty typical Holiday Inn express stay. The breakfast left some to be desired considering ive stayed at their properties across the nation. Also this location is close to US131 but seculded from the main road. I observed a very suspicious Ford Taurus, with no license plate, sweeping the lot on 2 different occasion during my one night travel stop. Always be aware of your surroundings.
- Lisa (8/5): Not sure this is my choice to stay again - The room was a King suite. Bed was comfortable however high for a short person. Pool wasnt working so that was not expected. Breakfast started with sour chocolate milk . The waffle machine was broken. The rest was just ok. My banana i thought was just a little bruised but after biting into it the inside was rotten. I gave it a 4 cause room was nice and spacious and clean and comfortable.
- Tracy (10/5): - The hotel was very nice. The pool was under renovation but you had the option to walk next door to their other hotel to swim. The rooms are spacious and clean, but the bathroom had a very areas at the bottom of the shower that needed clean and the floor in the bathroom and shower floor were very slick when wet. We stayed on the first floor and it was very loud all night so, in the future we will request a different floor. The breakfast in the morning was the BEST, it offered a variety of food choices, very clean, very well maintained with food and the staff was super friendly and attentive. They had sausage,sauage gravy and biscuits,eggs,bacon,cinnamon rolls,coffee,milk,yogurt,juice,oatmeal,cereal and fruit. Very well stocked and an option for everyone.
- Gary (10/5): Exceptional -
- Karen (10/5): Exceptional - The comfortable bed. The cleanliness. Friendly staff. Roomy rooms. Great, roomy shower. Chaise lounge chair. Great breakfast! Flo makes sure you find all you need and keeps the food bins filled and is really friendly!
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