Holiday Inn Express & Suites El Paso East-Loop 375 by IHG
Location: 3500 Joe Battle Blvd, El Paso, Texas, 79938, El Paso, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Recreational Amenities: Enjoy the outdoor pool and fitness center during your stay.
Complimentary Buffet Breakfast: Start your day right with our included buffet breakfast.
Convenient Features: Benefit from a 24-hour front desk, luggage storage, and free self-parking.
Make yourself at home in our air-conditioned rooms, each equipped with modern amenities for your comfort.
Explore nearby attractions like Jungle Jaks and Butterfield Trail Golf Club.
Book your stay at Holiday Inn Express And Suites El Paso East for a convenient and enjoyable experience.
Important Information
- Pool access available from 10:00 AM to 10:00 PM.
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Elevator
- Fitness facilities
- ATM/banking
- Free breakfast
- Safe-deposit box at front desk
- Smoke-free property
- Wheelchair accessible parking
- Free self parking
- Free buffet breakfast
- Banquet hall
- Wheelchair-accessible van parking
- Wheelchair-accessible fitness center
- Well-lit path to entrance
- Stair-free path to entrance
Rooms Available
-
Standard Room, 2 Queen Beds, Accessible (Mobility Tub)
2 Queen Beds
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Accessible bathtub
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Accessible bathtub
- Visual fire alarm
-
Standard Room, 1 King Bed, Accessible (Mobility Tub)
1 King Bed
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Accessible bathtub
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Accessible bathtub
- Visual fire alarm
-
Standard Room, 2 Queen Beds
2 Queen Beds
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Suite, 2 Queen Beds, Accessible (Communication Accessible)
2 Queen Beds
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Suite, 2 Queen Beds, Accessible (Mobility Tub)
2 Queen Beds
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Accessible bathtub
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Accessible bathtub
- Visual fire alarm
-
Suite, 1 King Bed, Accessible (Mobility Transfer Shower)
1 King Bed
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Transfer shower
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Standard Room, 2 Queen Beds (Communications)
2 Queen Beds
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Suite, Multiple Beds
2 Queen Beds and 1 Double Sofa Bed
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Standard Room
1 King Bed OR 2 Queen Beds
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Standard Room, 2 Queen Beds, Accessible (Communication Accessible)
2 Queen Beds
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Standard Room, 1 King Bed, Accessible (Communication Accessible)
1 King Bed
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)
1 King Bed
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Roll-in shower
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Suite, 1 King Bed (Walk In Shower)
1 King Bed
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Standard Room, 1 King Bed (Walk-In Shower)
1 King Bed
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
-
Suite, 1 King Bed, Accessible (Communication Accessible)
1 King Bed
400 sq feet
Internet - Free WiFi
Entertainment - 43-inch Smart TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, separate bathtub and shower, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Daily housekeeping
- Separate bathtub and shower
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Visual fire alarm
Guest Reviews
- Amelia (8/5): - A lot of construction made it difficult to breath. Truck traffic was sometimes difficult to navigate. Understand it is beyond control of hotel.
- Sara (10/5): - Eveything was nice and clean. The only thing wrong was the coffee pot in the room didn't work.
- Martin (10/5): - No
- Jasmine (10/5): Bed needs an upgrade - Really friendly admin. The bed was very lumpy and lopsided. It was hard to get comfortable enough to sleep. It was also very squeaky when changing sleep positions. I did not sleep well here, unfortunately. Otherwise the stay was nice. Breakfast was good, and excellent hospitality.
- Teresa (10/5): - Close to lots of dining options. Love the bench between the closet and the dresser where you can place multiple bags and the hooks to hang multiple bags.
- Ignacio (10/5): - Just Nice... Great Location, Great Value... I Look Forward to Visit Again
- Ashleigh (6/5): - Ac was terrible, bathroom shower curtain was too short , water went everywhere on the floor. Room was pretty beat up. Holiday inn express is our go to when we travel, this one was not the best, but not the worst. Staff was friendly
- Nilfredo (10/5): - I liked everything
- James (10/5): - The highest praise I can give is I will stay here from now on. My family and I often visit El Paso to see her family and from now on, I will stay here
- Juan F (10/5): - Very friendly staff!!
- Kenneth (10/5): - The place was fresh and clean. Friendly service and good, hot breakfast!
- Celeste (10/5): - It was clean and nixe
- Wendy Marie (8/5): - Our room was on the freeway side, so lots of road noise. The bed was quite firm, and shower doors banged a lot in neighboring rooms. Breakfast was good and location is just what we needed. Very clean, and felt safe.
- Patrick (10/5): - Staff is always friendly and the hotel is clean.
- Julie Ann (10/5): - The property was so clean. The bed was very comfortable. The staff was very helpful.
- Daniel (10/5): - The staff was friendly and helpful.
- Patrick (10/5): - We stay at this hotel everytime we come to El Paso and tha staff is very friendly and it is always clean.
- Verified traveler (10/5): Great stay in El Paso. - The room was clean and breakfast was great. The water was the only downside of our experience. The shower's water was luke warm, didn't get hot.
- Jonathan (2/5): - Booked a room with a bathtub and no bathtub was in the room.
- Antonio (10/5): - Has a nice stay. We did have an issue with our toilet. But Benjamin took care of the issue before we return during our day out. The breakfast was excellent as well as the staff tending to the area.
- Yasmin (8/5): - Had a little mishap but staff took care of it immediately had a family memner at the providence east campus and it was 5 min away
- Rosa (10/5): - Clean
- daniel (10/5): - Clean large rooms with a great breakfast
- Tyina (10/5): - Great location with several dining options nearby.
- Lakesha (10/5): Until next time - The room was very generous in space. The room was clean. It had just the right amount of stuff in it. Check in and check out was a breeze. The staff was friendly and courteous. I did realize they would provide toiletries like tooth brush until I saw that note in the room.
- eduardo (10/5): - Overal nice and friendly staff đ Place was clean and well taken care of
- Julian (10/5): - All good.
- Patrick (10/5): - Very nice hotel. I have stayed here many times and will in the future
- Patrick (10/5): - I have stayed here several times and the rooms are clean and the staff is very helpful.
- Bevan (8/5): - Nice clean room and close to many restaurants
- Carlos (6/5): Overcharging by Hotels.com - Stay was fine. Upset to find out when provided receipt from Holiday Inn that if I wouldâve gone through them instead of through Hotels.com the stay would have been over $100.00 dollars less for the whole stayâŚ.
- Erma (10/5): Great choice of hotel! - Went to El Paso to visit family and this room was perfect and a great price! Staff was very friendly.
- Alejandra (2/5): - My newly wed and I went to go to our room and we show up, the girl was eating with someone sitting at a table. I let them know that we had a reservation and she immediately let me know that there werenât any rooms left, I was confused because I had paid for it and everything. She let me know that because I didnât check in at 3? I was never told or called about such detail. Was very hurt and disappointed. I wasnât offered a rain check or a refund either.
- JESSICA (10/5): - Clean, dining options walking distance
- Mark (10/5): - Upon arrival at 3pm room was not ready. We were told it would be awhile so the guy working the front desk spoke to someone in the back office and they told him for us to grab something from the items they had for sell in their little store. We really appreciate that kind gesture. We only took a water and a candy bar. WE will certainly return to your Hotel. Thank you!
- JULES (6/5): - It was just okay.. I'm still trying to figure out how the bill was 160.I thought for sure it was only supposed to be Is about 110! When you're driving across the country for a new Florida you just don't have time for Reviews
- jose (10/5): - Everything was Excellent.
- Laurel (10/5): Location - Chose the hotel closest to the hospital. Perfect location
- Claudia (10/5): - very friendly staff, nice rooms and great breakfast.
- Joan (6/5): - The room smelled very disgusting. It was also warm like the AC wasnât working properly. The good thing is that we werenât there for very long. I wouldnât chose to stay there again.
- Fredrick (2/5): - Blood and black stains on pillow cases from previous stay.Also ac wasnt working and stayed at 80° When i talked to managemnet they still havent returned my call and could careless about the customer.
- Leonel (8/5): - Was dirtier then my liking.
- Patrick (10/5): - Staff was very friendly and the location for the part of El Paso were in was great.
- gabriela (2/5): Bad experience - I was very disappointed !! My room 104 had a horrible smell with stains all over the carpet. Also the bottom of the pool was not clean properly. For a Holiday Inn I was very disappointed. Sadly I do not plan on staying there again.
- Maria (10/5): - The staff was nice and courteous. The only thing was they ran out of towels in the pool and gym.
- Patrick (10/5): - Friendly staff and clean
- Fausto (10/5): - Nothing out of the ordinary. Everything was just right!
- jaime de la (10/5): - Ok
- Ricardo (10/5): - Good breakfast
- Lleta (8/5): - Very friendly staff. Loved the quick check in. Clean room with nice gym area.
- Alejandro (10/5): - Clean hotel and friendly employees.
- Rafael (10/5): - Our stay here was great. Hotel staff was very welcoming and checked in with us throughout our stay to make sure we were comfortable and enjoying our stay. The only bad thing was that the beds in our rooms appeared to have damaged beds as they would creak and make excessive spring noises during our sleep. We did notify the front desk who said their onsite technicians would look into it once we were checked out.
- Victor (10/5): - Excellent
- Jordan (10/5): - Waking into the room it smelled amazing, perfectly cleaned, we felt home for the night
- Arieal (6/5): - It was a nice place to stay and was easy to find. Only thing that was bad was we called multiple times for extra towels and they never brought them then they just told us if you need towels then come to the front desk and get them. They asked us if we wanted stay over service and we said yes and they didnât service the room. We called the next day for more towels and they said they would bring towels but never did then they said we can go to the front desk to get some towels again. The staff made it seem like we were an inconvenience to them.
- Shane (10/5): - Newer construction
- Dan (2/5): - Place was clean but first night shift manager was rude when having issues finding Expedia reservation. Not sure if it was Expedias fault or Hotel but it was not handled with professionalism at Hotel. Second night staff was great but key didn't work second night. Fire alarm went off at 2am. No fire. Lots of construction going on next door as well. Place was clean though.
- Latisha (2/5): Smells like rotten eggs. - I would NOT stay at this hotel again. Most of the staff were polite. Our first thought about the hotel was it looked like they did some upgrades. Once in our hotel room we saw someoneâs food in the refrigerator, this lets me know they did not clean the room thoroughly. The bathroom was disgusting and smelled like rotten eggs. You can see mold growing in the shower area. Around 1 am the fire alarm, we got dressed and went to the front desk. We were told that someone was vaping in their room. The free breakfast was decent.
- Latisha (2/5): Smells like rotten eggs. - I would NOT stay at this hotel again. Most of the staff were polite. Our first thought about the hotel was it looked like they did some upgrades. Once in our hotel room we saw someoneâs food in the refrigerator, this lets me know they did not clean the room thoroughly. The bathroom was disgusting and smelled like rotten eggs. You can see mold growing in the shower area. Around 1 am the fire alarm, we got dressed and went to the front desk. We were told that someone was vaping in their room. The free breakfast was decent.
- Adison (4/5): - Front desk person at the check-in messed up my check in and charge me after Iâve already paid online.
- Abigail (10/5): Would definitely come again - Amazing hotel choice. Very clean, great breakfast. Wonderful staff. Good location nearby plenty of restaurants.
- Gale (10/5): - Newer hotel, clean, restaurants in walking distance.
- James (10/5): - Quite
- MOLLY (10/5): - Good value. Could only get blackout curtain to raise a few inches. Beds were comfy. Checked out prior to breakfast
- MOLLY (10/5): - Convenient location, clean room, spacious bathroom
- Ken (10/5): - Quick efficient check in, great service, breakfast and coffee served daily.
- Stacy (4/5): - I would have liked the pool open n clean. It was not. Also, we did not get our room cleaned daily.
- Robin (10/5): Texas Family Stopover - This hotel has easy access to Hwy 375. Very convenient restaurants nearby. Their breakfast is always spot on. Never been disappointed.
- Mark (10/5): - Everyone was very nice. The room was clean and had everything we needed.
- Robin (10/5): - Easy access to Hwy 375 from Montana Av.
- Joy (10/5): - Itâs new and very clean.
- Cassandra (8/5): - .
- Melissa (6/5): - Was okay for a night. Check was Great Gentleman was friendly and attentive. Room had a smell bought a air freshener and spray room.
- linda (10/5): - Nice quiet area close to the are I wanted to be in
- Joel (10/5): - Very nice location very clean hotel would definitely recommend this for business travelers, even though itâs off the beaten path, safe and well worth it
- sarah (10/5): Great stay - We originally were only going to stay 1 night but when our flight was rescheduled we chose to stay here again because we like it so much!
- Verified traveler (10/5): El Paso Family Trip - Great stay and reasonable priced room. Very clean
- Tod (10/5): - .
- Peter (10/5): - Quiet, room designed well, very clean, efficient and courteous staff. Good breakfast.
- Verified traveler (10/5): - Excellent service for our breakfast!!!
- Ray (6/5): - Felt like service could have been a little more better. Stayed for 4 nights and no room service offered to clean our room and restock on supplies needed. Had to ask a housekeeper lady that was cleaning the room next to us for extra toilet paper and clean towels etc. Front desk wasn't that much of a help when asked for a latter check out cause our flight leaves at 7pm and was hoping to get a late check out like around 1pm or 2pm. The swimming pool was dirty and closed the entire time. Wouldn't recommend to anyone or stay here again.
- Kenneth De La (8/5): - Nice stay!
- Katharina (4/5): - Itâs wasnât clean bad smell in the hallwayâs it wasnât what we expected off a holiday inn Iâll give it a 1 âď¸ and the one at sunland park doniphan park drive is a 5 âď¸
- Derrick (10/5): - Thanks
- Patrick (2/5): - I arrived at 6:00 pm but due to overbooking, my room was not available. How does that happen? I was sent to a place 14 min away. This was after driving over 500 miles. Fortunately, the manager at the first HI Express paid for my room. That was gracious of him/her. It is a shame that I was inconvenienced.
- Anthony D Saba (10/5): - .
- Virginia (10/5): - Everything was great âşď¸
- Gustavo (10/5): Iâll be staying here from now on! - I enjoyed my stay! Clean room and very comfortable beds! Breakfast was also great!
- Manuel (4/5): - The room was so smelly Looks like there is an issue with humidity on the room Also the heater was not working properly
- Benita Faye (4/5): - No luggage carts available at check in. Front desk claims they donât know where they are. Im in handicap room as requested. No staff offered help to unload Chirp in smoke detector No one available to fix No other suite room available I climbed on furniture to get to it. Called desk to ask for battery Brought to door, I climbed back up to install. Carpet very dirty. Especially in front of refrigerator. 3 hand sanitizer in lobby all empty One elevator out of service at check in. Sunday both elevators not working. We are stranded at lobby with handicapped senior citizen, two children and temperature sensitive groceries. Our room is on top floor. Sunday evening 8 PM- Excessive noise in room next door. Called front desk several times. Noise was really troubling one of the grandchildren I had in my room, so much so that her father had to come pick her up at 9:00 because she couldnât sleep. At 10:00 the front desk stopped answering calls. At 10:30 the noise was still so bad. I finally reached someone and asked if I checked out could I get a refund. She saidâŚâŚUM, Iâd have to talk to my manager, then hung up and then not answering calls. 12:15 finally reached front desk again. She says if I check out I can not get a refund.
- MARISSA (8/5): - It was nice.
- Richard (8/5): - Lobby was clean and well lit.
- Steven (10/5): Great Little Hotel - This is a relatively new hotel, so everything looks great. The staff was very helpful and made my stay great. Breakfast was nice. There were plenty of options. It is located very close to Providence Hospital East.
- Manuel (10/5): - Nice stay
- Arantxa (8/5): - Cleanliness was not great especially the bathroom area.
- Elsa (10/5): - Clean and nice breakfast
- Carl L (10/5): - The staff was very accommodating.
- Manuel (10/5): - Excellent big and clean room
- Sandra (10/5): - I LOVE THIS PROPERTY...
- Jacquita (10/5): - I think this was the best place we have stayed in years. Literally nothing to complain about!
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