JM Marvel Hotel & Spa
Location: 16 Hang Da, Hoan Kiem, Hanoi, vn
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
JM Marvel Hotel & Spa in Hanoi offers air-conditioned rooms with modern amenities like flat-screen TVs and free WiFi. Some rooms even feature terraces and city views, providing a touch of luxury and comfort for guests.
Convenient Services
Guests can enjoy the convenience of room service, a 24-hour front desk, airport transfers, and car rental services. Whether you need assistance or looking to explore the city, the hotel's services cater to all your needs.
Prime Location
Situated near popular attractions like St. Joseph Cathedral and Hoan Kiem Lake, JM Marvel Hotel & Spa is the ideal choice for travelers interested in exploring the vibrant city of Hanoi. Book your stay now and experience luxury and convenience in the heart of the city.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Tour desk
- Car hire
- Massage services
- Shuttle service (additional charge)
- Fruits
- Steam room
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Property cleaned by professional cleaning companies
- Food delivered to guest room
- Delivered food - securely covered
- Thermometers for guests provided by property
- Cooking class
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Superior Family Room
This room has air conditioning, a sofa and an attached bathroom. Room has no window.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Concierge services
-
Honeymoon Marvel Balcony
1 King Bed
215-sq-foot room, balcony with city views
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Turndown service
- Free WiFi
- Free cribs/infant beds
- Bed sheets not available
-
Suite
1 King Bed OR 2 Twin Beds
269-sq-foot room with city views
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Turndown service
- Free WiFi
- Free cribs/infant beds
- Bed sheets not available
-
Honeymoon Suite
1 King Bed
269-sq-foot room with city views
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Turndown service
- Free WiFi
- Free cribs/infant beds
- Bed sheets not available
-
Honeymoon romance balcony
This double room has a balcony with street views, a mini-bar and cable TV.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Terrace
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Concierge services
-
Deluxe Twin Room
Providing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room features parquet floors, a seating area with a flat-screen TV with streaming services, air conditioning, a mini-bar, as well as a wardrobe. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Feather pillow
- Lockers
- Key access
- Key card access
- Concierge services
-
Junior Suite
Room has a window with natural light.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Concierge services
-
Honeymoon City View
Room has a large window offering city views and air conditioning.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Concierge services
-
Deluxe Double or Twin Room
This room offers air conditioning, a cable flat-screen TV and a private bathroom. Room has no window.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Concierge services
-
JM Marvel Balcony Room
This room has a balcony with street views, bathrobes and air conditioning.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Terrace
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Concierge services
-
Deluxe Cozy Double Room
1 Queen Bed
172 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No windows, no rollaway/extra beds available, bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Turndown service
- Free WiFi
- No windows
- No rollaway/extra beds
- Free cribs/infant beds
- Bed sheets not available
-
Marvel Balcony
1 King Bed
215-sq-foot room, balcony with city views
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Turndown service
- Free WiFi
- Free cribs/infant beds
- Bed sheets not available
-
Family Cozy Room
1 Queen Bed and 1 Twin Bed
301 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Turndown service
- Free WiFi
- No windows
- Free cribs/infant beds
- Bed sheets not available
-
Junior Room
1 Queen Bed
172 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service
Bathroom - Shower, bathrobes, and slippers
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - No rollaway/extra beds available, bed sheets not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Turndown service
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bed sheets not available
-
Family Suite
This suite is fitted with a mini-bar and private bathroom. Room has small window with natural light and fresh air.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Concierge services
-
Suite with City View
This room offers a window with view of the street.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Concierge services
Guest Reviews
- Quoc Thai (7/5): -
- Toni (10/5): - Location, staff, breakfast, roof bar, really soft comfy beds and beautiful room. Nothing
- Chu yuan (9/5): 一進飯店開始就有美好的體驗 迎賓茶點很貼心 房間舒適 員工親切是個很好的體驗 早餐有現做河粉 蛋捲和鬆餅真的很加分 - 房間很舒適 隔音要加強
- isabellefJ6483LG (10/5): Amazing service - I had a great experience during my stay here. Alex at the front desk was incredibly helpful and attentive! The hotel was in a great location and was very clean and comfortable. Thank you to all of the staff who made my stay so special!
- muhw2026 (10/5): Cute people - Lyly she is so cute and always has service minded, I recommend this hotel to stay in Hanoi cause of the service, the room and easy to travel around
- X5842SYbryanp (10/5): Perfect stay - Amazing stay, great location and the staff were so attentive and helpful. If we ever do come back to Hanoi it’ll be here that we stay. Oh and the Spa was great and convenient too. Thank you again to LyLy and the rest of the staff.
- 217parkerk (10/5): Great Stay - All the staff were absolutely amazing. Clean good rooms Overall can’t say one bad thing about my stay
- Alisp94 (10/5): Amazing stay in Hanoi - Great and hospitable hotel in the heart of Hanoi. Staff was so nice and accommodating.
- 08davicunningham (10/5): Fantastic - Fantastic hotel. Great customer service. Very clean and value for money. Breakfast is excellent. Have tk give a shout out to Trang who works on the reception she is very professional and helpful. I would 100% reccomend this hotel.
- salmai2016 (10/5): very good experience - Room was clean and service was amazing. We had a room with a balcony and it was very quiet so very sound proof. Breakfast was delicious and very good variety. Location is great walking distance to shops and restaurants. We will definitely come back to this hotel!
- SaO15 (10/5): Great place to stay in central Hanoi - Great central location. Spotless, comfortable rooms. Very friendly and helpful staff who gave us great recommendations on where to eat and what to see in Hanoi. The buffet breakfast was plentiful and again very friendly staff. Lovely rooftop bar serving good cocktails.
- Vacation52231193885 (10/5): Excellent experience thanks to Lyly - We had an amazing experience, and were greeted by excellent, warm and friendly staff who catered to our every need. Especially Lyly from front desk, who went out of her way to make sure we had a wonderful experience during our time in her city, by guiding and providing information on locations and times of activities to make sure we never missed a single opportunity to maximise our short time in Hanoi.
- Edith (9/5): -
- foghast (10/5): Great stay in the Old Quarter - Some of the friendliest staff you’ll ever encounter. Great location. Super clean. Bed was incredibly comfortable. And don’t forget the ac. Its powerful which is very important in Hanoi
- SAYAKA (9/5): ホスピタリティを感じる滞在だった！ - スタッフが皆さんとてもフレンドリーで親切でした。特にリリーさんはホスピタリティに優れていて彼女のおかげで時間正しくトレインカフェで電車を見れました。 全体的にモダンでおしゃれな内装も素敵でした。 家族4人で一部屋で泊まるために適したサイズの部屋がおそらく無かった。エクストラベッドを入れてもらえたので快適に過ごせたが本来は3人までかなと思う。
- Curious10167515429 (10/5): Amazing experience - The best hospitality ever! Lily was soo sweet and helpful that we would love to stay again in this hotel due to how welcomed she made us feel and how helpful her tips were. They made a little something for our honeymoon which was sweet as well. The hotel is cute.☺️
- sheikhs60 (10/5): Stayed twice at same place in May. Both visits were extremely great - Staff very professional and helpful. Breakfast options healthy and ranging from cold to hot options. Good range of variety. I cannot fault anything from breakfast to the awesome dinner we had at the hotel. I also used the spa services and was very clean, great masseuse and relaxing experience followed by tofu soup and refreshing drink and sweetest watermelon. I wanted to buy something and the hotel staff bought that for me and packed it as well. Would definitely recommend and stay again if in Hanoi again. Another thing, perfect location. All tours could collect and walking distance to everything. Loved my morning walks at Lake Kiem and late nights in old quarters.
- N8947BDsuea (10/5): Exceptional Vibe - Exceptional service. Great location, central, great value for money. Room clean and large. Vibe and atmosphere welcoming. Breakfast options, roof top bar fun vibe, no outside noise to be heard in room. An amazing experience.
- Elizabeth (10/5): -
- HARUKI (10/5): -
- FATFONGFONG (10/5): Happy Hanoi Trip - Hotel staff from different departments (reception housekeeping bar and restaurant) all very helpful and professional The spa too is especially a must to visit!
- L7249FXelizabethr (10/5): Great hotel - Excellent hotel. Really cosy room and probably the best shower I’ve had in Vietnam. Leo on the concierge team was great and really kind when I was ill. He helped get me fresh ginger tea and helped my fiancé go to a local pharmacy. Thank you!
- loyichan (10/5): Best stay in Hanoi - The location is very close to many attractions in Hanoi. The staff especially Ny is very nice, helpful and friendly! They kept checking with us to make sure we are all good. The room itself is very clean and provided the good quality of cleaning daily. The breakfast buffet also is very nice, not to mention the rooftop bar. The cocktails there are something you don’t want to miss in Hanoi. Definitely one of the best hotel stays we had.
- Leona (9/5): Lovely stay with the most helpful kind staff - Location was excellent. Staff were fantastic and couldn’t do enough for us. Loved the rooftop bar. Rooms were a little small but gorgeous. everything else on the hotel excellent
- Compass575499 (10/5): perfect location and staff - Location of the hotel is unbeatable. Facilities are very clean and all the staff are very attentive and courteous. In particular, Trang, our receptionist, went above and beyond to truly make our Hanoi stay unforgettable! She provided great recommendations for Ha Long/Lan Ha Bay tours (which we took and loved!) and even called certain stores I wanted to shop at to make sure they were open during the big April 30/May 1st holiday. Her hospitality skills are a tier above even five star hotels we’ve stayed at like Four Seasons. Highly recommend this hotel!
- Robyn (9/5): - Extremely helpful and friendly staff. Great breakfast Great location
- revital (10/5): - הכל השירות החדרים !!!
- R3936FCbills (10/5): Great location, comfortable and nice accommodations and very friendly staff. - Expect a great location walkable to everything in Old Quarter. Room is quite good, good AC and very friendly staff.
- maxxxxxxxxx (10/5): Super hotel. - We had a great stay here. - so good we are coming back again. Everything was perfect and the staff were all so friendly. Leo was very helpful as were all of the people we met in the lobby and the bar. Super location for visiting Hanoi.
- Iana (10/5): -
- Hamish (10/5): -
- vicky (9/5): -
- Annette (10/5): - Otroligt varm och vänlig personal. Mkt hjälpsamma. Tyst hotell trots all trafik. Ligger i "gamla stan". Nära till nattmarknaden och beerstreet.
- Amma (8/5): - Staff were very friendly and helpful. Excellent location. Very clean room and comfy bed. The road the hotel is located on is busy and noisy however that's not the hotels fault and it didn't take away from our experience.
- Amir Daniel (10/5): - Great hotel in an amazing location! The staff was so attentive and sweet. Loved it!
- Almroth (9/5): - Lilly var bästa personalen som gjorde våren vistelse mycket trevlig
- Icaro Alexandre (10/5): - Localização
- Paul (10/5): Everything was great and had friendly staff. - Location It met my expectations and fulfilled my needs.
- Verena998 (10/5): - Sehr freundliches Personal. Es hat an nichts gefehlt.
- Natalie (9/5): - Amazing staff, great fresh breakfast, comfy bed and nice balcony
- Mohammed (10/5): A comfortable and modern hotel with amazing staff - Fantastic hotel. Room was clean and modern with all the amenities you’d want. Location is ideal and best if all was the staff. They really went above and beyond to make the stay comfortable. Breakfast was also better than expected. Occasional noise from hallway but nothing excessive
- Emilio (9/5): -
- Tom (10/5): - Good location, with excellent roof terrace
- Joanna (10/5): Great place to stay especially for new visitors to Hanoi. - Beautiful Hotel- very clean, quiet and comfortable - and the service and Hotel team were exceptional. So warm, welcoming and helpful. The location in the Old Quarter is perfect for a stay in Hanoi- within walking distance to most of the major attractions. The food and ambiance in the Viet restaurant and the Cloud Bar are terrific and the views over Hanoi are spectacular. Happy to highly recommend the JM Marvel Hotel and would definitely stay there again. Nothing!
- Nathalie (8/5): -
- margaret (9/5): Excellent stay would recommend. - The staff were very friendly and accommodating of our very early arrival. The room was lovely and the food at the rooftop bar was excellent. The location is excellent with great facilities.
- Patricia (9/5): A very pleasant hotel. - The staff and service were excellent. The room was clean and comfortable. The breakfast wasn't as good as I have had in other hotels in Vietnam.
- Kymba99 (6/5): MJ - Room Location Staff Nil
- Angela (10/5): Best service ever - Amazing staff. Lovely hotel great food. Highly recommended. Nothing
- JEN LOCK CHRISTOPHER (9/5): -
- Alexia (10/5): Tolles Personal, tolle Dachterasse, tolle Lage, schöne Zimmer! - Das sehr sehr nette und bemühte Personal, sehr bequeme Betten und das Frühstück’ Gar nichts!
- Kristin (10/5): Beautiful Hotel withvery nice staff Right in the Middle of Hanoi - Very clean, comfortable bed, high quality Cocktails on rooftop bar with a Beautiful view. Would come again any time!
- Joel (8/5): -
- Jean Marc (8/5): Parfait pour ce que nous avions besoin pour ce sejour - L'accueil, le style, et l'emplacement da s le vieux quartier et pres de la Trin Street Le chef de réception est digne d'un concierge Cle d'or de palace. Très professionnel et gentil. Rien La chambre un.peu petite mais agréable
- Chris and Thi Thu Hang (10/5): Staff where very friendly they need a pay raise 😁 - The staff is very friendly, the room is very clean, body wash is really perfect, smell really good Nothing
- Huu Tuong (10/5): Excellent - Accueil très chaleureux
- Boris (9/5): - Sehr schöer Frühstücksraum im oberen Stockwerk, Rooftop-Bar. Sehr schöne Lobby
- Sebastian (9/5): Great option when staying in Hanoi Old Quarter - everything is in walking distance! - Excellent location, very clean, comfortable beds and super friendly staff! Some rooms don’t have windows, so make sure to get one with natural lighting if that’s important to you.
- Christopher (10/5): - Staff & location
- LaMarche37 (6/5): Somewhat disappointing. - The location is excellent, a 5 mn walk from Street train and in the heart of the old quarter. It was my husband's birthday and they decorated our room with balloons which was a lovely gesture as well as bringing him at breakfast a small cake and candle to blow. This was totally unexpected and very much appreciated. We found the breakfast staff very indifferent, they did very little and only half-heaterdly, although I must stress other staff in the hotel were friendly and keen to help. The breakfast choice itself is quite poor, the worst in all our travels around Cambodia and Vietnam. Our room was small with no room for our cases which we had to slide under the bed and the bathroom had no space for any of our stuff. Ok for a one night stay but less so for 4 nights. Make sure you book a larger room!
- diana (10/5): Wonderful!! Excellent!! Fabulous!! - Excellent support staff. Wonderful kind people at the front desk. Menu offered lots of great options. Loved everything about this hotel — people, location, room, amenities, the bed, food, etc!! Nothing
- Ngoc Khai (10/5): alles Okay - das Ganze
- diana (10/5): Beautiful hotel. Great location. - Beautiful room. Very helpful staff. Very comfortable. Well appointed room. Beautiful dining room. Great breakfast choices Inability to turn off some of the lights in the room. And very small bathroom sink area.
- Diane (10/5): -
- Diane (10/5): -
- Michelle (10/5): -
- judith.marx@sasol.com (10/5): - Beautifull pool area. Very good breakfast. Hotel very central, but in a bit quieter area. Staff very friendly and helpful. Rented bikes during our stay and loved to explore the city this way. Nothing
- sam (10/5): -
- Kathryn (10/5): Exceptional stay at a lovely hotel. - Everything about this hotel was exceptional. The accommodation was clean and comfortable and well situated in the Old Quarter. What really stood out though was the staff who were absolutely lovely and attentive to every need and request. They go over and above to make your stay a stand out from any others.
- Constance (10/5): Excellent comfortable - Friendly staff esp Lee and jayce who’s v helpful and make sure everything went well and everyone is happy Nothing everything is perfect
- Sagar (9/5): Decent place for short stay - Excellemt service from huang and other conceirge staff. Lil personliased surprised breakfast touch was excellent. Room was above average but facilities,location and service more than made up for it. Recommended hotel in old quarter Room was little average for price as there was no sunlight for us.
- Victoria (10/5): - Great stay comfortable beds Breakfast could be better sound proofing windows
- Maria (10/5): - Lee e tutto lo staff sono stati eccellenti nel darci ogni assistenza possibile
- Vanathy (10/5): Great location. Super friendly staff. Can recommend this place to anyone planning a trip to Hanoi. - Breakfast was good. But the choices are limited. Stair way to walk into the hotel is not really easy for all ages.
- Seaside19387163541 (10/5): A great stay at JM Marvel Hotel Hanoi - The minute we alighted from the car, we were greeted by Jayce, a staff member. His warm welcome made us feel fully at home. Soon after, we got to know the rest of the team, each one truly sincere in their efforts to ensure our comfort throughout our stay. Trang was always ready to help, efficiently arranging our transport to Ninh Binh and Sapa, and even going the extra mile by suggesting interesting places to visit in Ninh Binh. Dong, with his perpetual smile, added a cheerful touch to our days, while every other staff member we encountered was equally helpful and friendly. Their collective hospitality greatly enhanced our overall experience at the hotel. By the time we checked out, it felt like we were saying goodbye to friends rather than hotel staff, and we genuinely looked forward to returning on our next trip. It was clear that the staff took great pride in their service, paying attention to even the smallest details to make our visit memorable.
- duyvpham76 (10/5): Hidden gem. - Hidden gem in the center of Ha Noi. The hotel is convenient to Hoan Kim lake, train attraction, the cathedral, museum and many more. Room is clean and super friendly staff. Break is 10/10. Money exchange is 1 min of walking with excellent rate. Highly recommended.
- JoB1976 (10/5): Quick stop in Hanoi - Very welcoming and helpful and in a great location, easily accessible to key Hanoi attractions. Nice restaurant and roof top bar.
- B4168YUcaitlinb (10/5): Holiday stay at JM Marvel - was a very nice place to stay and was close by to everything! There was heaps of things to do and heaps of places to see in Hanoi and being at this accommodation was very beneficial due to the location of it. The staff were also very accommodating and helpful. It was overall a great place to stay!
- Susanna (10/5): Really good value for money. - Great service and cleaning.
- Cristina (1/5): - . Em van cobrar tota l'estada. Peró no vaig poder arribar per culpa d'un cicló. Em van dir que els reserves novament amb ells directament i així no cobrarien l'altre reserva. Al final van cobrar les dues, va ser un engany i una estafa.
- icklefish (10/5): ⭐️⭐️⭐️⭐️⭐️ Incredible New Year’s Stay! - We stayed 3 nights over New Year’s in the Deluxe Cozy Double and it was absolutely fantastic! The location in the heart of Hanoi’s Old Quarter couldn’t have been better — everything was within walking distance and so easy to explore.  The staff were truly amazing — so friendly, helpful and attentive from the moment we arrived to the day we checked out. They went above and beyond to make us feel welcome and even helped with recommendations. Our room was so comfortable — the beds were super comfy and we especially loved the turn-down service each evening. It made the room feel extra cosy after a long day of sightseeing. The hotel even surprised us with special room decorations for my husband’s birthday, which was such a thoughtful and memorable touch! The rooftop bar was a highlight — great drinks, cool vibes and perfect views of the city. We found ourselves up there more than once!  Each morning started beautifully with the lovely breakfast — a great spread of international and local treats that set us up for the day.  Overall it was a truly 5-star experience — warm hospitality, superb comfort, a gorgeous rooftop bar, fabulous breakfast and an unbeatable location. We can’t wait to come back!
- Melissa (9/5): Value for money in a convenient location. - Location was good. Hotel is nice. Breakfast buffet was convenient. Rooms are good quality - a little small, but otherwise perfectly fine. Staff exceptionally nice and hospitable.
- paultI5277VN (10/5): No 1😊😊 - We stayed here for three nights just after Christmas and the experience is really good. The staff were very very helpful and provided more services than most hotels that I’ve ever stayed with. We would highly recommend that you stay here.
- katietS8405ST (10/5): Best hotel in Hanoi - Location was fabulous, staff amazing and super comfortable rooms. I highly recommend the spa too! I would definitely stay again!
- celinefA333VL (10/5): Best hotel service ! - JM Marvel, by far, has been the best hotel I’ve stayed in. The booking process with Harry was exceptionally smooth and easy. He recommended many tour options for the region and helped us design the perfect Hub and Spoke tour based in Hanoi - with JM Marvel as our home base. Upon arrival, the front desk staff Lee, Ny, Jayce, Trang, and Dave ensured our visit was perfect. Between arranging our transport, giving us locals recommendations and always checking in with us when we were out of Hanoi on tours - we seriously couldn’t have asked for a better hotel team. The hotel itself exceeded our expectations in cleanliness and service. The rooms were cleaned immaculate daily. The breakfast at the hotel was relaxing and fulfilling offering Vietnamese and some Western options. The spa services were great too. I honestly couldn’t have asked for a better hotel experience, and I hope to come back soon.
- yannikn2020 (10/5): Amazing - We had amazing experience and a fabulous service with JM Marvel Hotel. We have booked all our tours (SAPA, Halong Bay, food tour, etc) with the hotel before to come to Hanoi. They planned our transportation to make sure everything is organized well and we had breakfasts everyday ready for us. We were really impressed of the quality of service. I would like to say big thank you to all the staff. 🥰
- Sze Man (10/5): -
- Stay08916860966 (10/5): Amazing stay! - Had a great time staying in JM Marvel. Located close to all thrme markets. Ms Trang Nguyen was very helpfull and took a great care through out the stay. The breakfast spread was also good with vegeterian and even indian options.
- armandomO7290GO (10/5): Great advice - Lee was amazing she provided very GOOD service. Location was 10/10. Would stay here again very clean and fancy. Love the style of the rooms here
- Sunshine821044 (10/5): Family vacation - Jayce and staff was friendly and so helpful. Gave us great recommendations! The food so so good. Hotel was clean and centrally located. I definitely would stay here again.
- 595siddhesha (10/5): Incredible! - Incredible service, and care from the front desk staff. They help with anything and everything. Khuyen (Lee) went above and beyond to help.
- 902bichn (10/5): A luxuriously restful place - This is a wonderfully luxurious and comfortable hotel. The bed, quiet clean room served as a restful place for a sound night’s sleep, after long travels. Thể location is convenient for exploring Hà Nội! Thank you staff!
- paulymccluskey (10/5): Best Service in Hanoi! - 7 out of 5!!! Trang and the team took great care of us. Over and above service and attention to detail. When we left for a trip Trang stayed in touch and even took the time to wish me a happy birthday. Great service! I will be back.
- Navigator02842233534 (10/5): JM Marvel - pleasant experience - Great service, good rooms, nice breakfast. Location convenient to move around key sites, restaurants and night life.
- U3300UFfelipef (10/5): Great stay - Great location, very friendly staff, good communication. The room was cozy and had everything we needed it. Highly recommended.
- salvadorodrigo (10/5): Great guest experience - Great location, very friendly and supportive staff, good communication. Everyone makes their best ffort to make us feel like we are special/the only guests. Highly recommended for a stay in Hanoi.
- danib547 (10/5): Excellent hotel for families in Hanoi - Our family of four stayed in a family room which was comfortable and clean. Space was good and the staff were excellent and kind. We were able to walk to all of the places we wanted to visit. The breakfast every morning was outstanding and had a great variety of foods. My daughter ate pho every morning and was so pleased. Strongly recommend for families visiting Hanoi.
- 383marcusg (10/5): Great stay - Very helpful staff - clean rooms, most convenient location. Great prices. I would highly recommend to anyone staying in Hanoi for the first time
- swangy21 (10/5): Convenient and welcoming hotel! - -Room is cozy & comfortable -Breakfast was yummy & rooftop bar is pretty cool -All staff are nice & helpful -Convenient and walkable location
- Vacation26014787423 (10/5): My best hotel in Vietnam - The stay in JM Marvel hotel in Hanoi was really marvelous. The personal hospitality is if the highest grade especially by Ms. Trang Nguyen who took care of me and of other guests with the warmest attitude. No doubt I will come back to JM Marvelous in my next visit in this wonderful country. The best scord I can give to JM Marvel, the wonderful staff and especially to the unforgettable Ms. Trang Nguyen.
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