Tru By Hilton Little Rock West

Location: 11320 Bass Pro Parkway , Little Rock, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Face masks for guests available
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Secured parking

Rooms Available

• Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  1 King Bed

  369 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Refrigerator and microwave

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, towels, and a shower

  Practical - Safe, free weekday newspaper, and phone

  Comfort - Air conditioning

  Accessibility - Roll-in shower

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Weekly housekeeping provided
  • Bedsheets provided
  • Closed captioned TV

• Room, 2 Queen Beds, Accessible, Bathtub

  2 Queen Beds

  399 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Refrigerator and microwave

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, towels, and a bathtub

  Practical - Safe, free weekday newspaper, and phone

  Comfort - Air conditioning

  Accessibility - Accessible bathtub

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Weekly housekeeping provided
  • Bedsheets provided
  • Closed captioned TV
  • Accessible bathtub

• Queen Room with Two Queen Beds - Mobility Access

  This quadruple room has air conditioning, heating and a TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• King Room

  This double room features air conditioning, heating and a TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• King Room with Roll-In Shower - Mobility Access

  This double room features air conditioning, heating and a TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• King Room - Hearing Access

  This double room has air conditioning, heating and a TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• Queen Room with Two Queen Beds

  This quadruple room has air conditioning, heating and a TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

• Queen Room with Two Queen Beds - Hearing Access

  This quadruple room has air conditioning, heating and a TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Video
  • Heating
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Privacy curtain

Guest Reviews

• Aaron (8/5): - just passing through with a truck and trailer for work NA
• Daniel (8/5): -
• Dawn (6/5): -
• Shiakazel (8/5): Overall, I have enjoyed my stays at this property due to its excellent location, spacious and comfortable rooms, outstan - The location was excellent, situated directly across from the outlet mall, next to a movie theater—one of the best I have visited—and conveniently close to gas stations and a wide variety of dining options. I have stayed at this property twice. My first stay was excellent, rated 10/10. My second stay was an 8.5/10; however, this was mainly due to being assigned to a floor that was still undergoing painting, which caused a strong odor that gave me a headache. Additionally, early morning construction noise disrupted my sleep and woke my baby.
• Virginia (10/5): - Nice room & location & staff Breakfast was lacking. Huge problem with booking.com & ended up being billed twice for room.
• matthew (10/5): -
• Deshaun (9/5): -
• Shiakazel (10/5): -
• Jason (10/5): Simple -
• Sheldon Williams (10/5): - Everything was perfect!!!! Nothing bad!!!!
• Daniel (10/5): -
• Ann (10/5): -
• Cesar Arnoldo (10/5): Fue agradable - Muy amables La cortina no abria, pedimos ayuda y nunca la llegaron a reparar
• Phillip (9/5): Very comfortable and clean - n/a n/a
• Thomas (9/5): -
• Gloria (8/5): Was happy with the stay, just could of been better - Location was good, room smelled like new. Room was clean, bed was good. Breakfast was only so so. Shower leaked all over the floor. Hotel didn’t have the standards that we had at the Tru Hotel as the one we stayed in Asheville Va.
• Kevin (8/5): -
• Christiana (10/5): -
• Wayne (7/5): -
• Starla (10/5): -
• Phyllis (10/5): Very nice room and comfortable evening. - Our room was great. Had plugs for cell phones and tablets. I liked the window shades. Much better than curtains. Our bed was very nice and comfortable. I enjoyed our room being cheerful. Very nice breakfast also. I was surprised about the WiFi they offered. To get it at no cost, you filled out a lot of personal information. If you choose not to fill out the form and still want WiFi, you are charged $4.99.
• David (7/5): We have stayed at Tru before and was very pleased. This time our room could have been cleaned better - Location Room wasn’t very clean. Blood on the comforter, long black hair on the sheets, and the bathroom sink was dirty.
• Antoinette (10/5): -
• Allison (10/5): -
• David (3/5): Miserable! - Toilet plugged up and they didn't have anyone to fix it or even a plunger in the hotel! What hotel doesn't even own a plunger?!!! Was told we could use the dirty bathroom next door some people just checked out of and hadn't been cleaned!!! I said no, then was told could use toilet in a new room and was given keys to it that didn't work! Wound up using public restroom on main floor! Now I see two $25 charges on my CC from them which make no sense. Breakfast was crummy too!
• Craig (10/5): -
• robert (10/5): -
• Perkins (10/5): very enjoyable - that staff was excellent .they all had smiles and treated everyone like family
• Michael (8/5): - As a retired couple we enjoy more space. This was our first time to spend a night at TRU
• Kim (10/5): -
• Steve (10/5): We stayed at the Hilto Tru in Jackson TN and was so impressed that on our way home we searched for anothe Hilton Tru hot - The crisp clean layout along with all of the services provided. Nothing
• mzmizz0u (10/5): Friendly - A very nice clean place to stay Tonya, front desk, was very friendly and helpful on our two stays here. We will definitely stay here again.
• JOHN (8/5): - Clean room | Staff | Shops nearby | Parking
• Stephen (9/5): -
• Stephen (9/5): -
• Stephian (10/5): -
• terri (10/5): - just friendly and enjoyable location
• Kara (10/5): Clean, Comfortable, and Convenient - We appreciated the location and ease to get to off the freeway. Check in was a breeze and the room was comfortable. Only critique would be that it could use firmer pillows. Definitely recommend this hotel!
• Tim (6/5): - Average
• Woolf (10/5): -
• Michael (1/5): My visit back to my home state was made horrible due to the hotel I stayed in. - The location and the staff. Everything else. I’ve never been so uncomfortable in a hotel stay. None absolutely none of the furniture was comfortable and the bed was hard as a rock. The pillows on the bed didn’t support my head one bit. This is just a a glammed up cheap hotel. Shame on you Hilton.
• Thomas (10/5): -
• Quisha (8/5): -
• Jasmine (8/5): - The hotel was nice but the room was small for the price. Also there was hair in the bathroom
• CanesGrad (10/5): Great 2 night stay! - Not sure where the negative reviews are coming from. We stayed 2 nights while visiting our son. Good location for where we wanted to be. Great price. The hotel was very clean. The staff was very welcoming - Chasity (or Chastity?) was awesome. Checked us in quickly and was very nice. Plenty of parking. Walking distance to the outlet mall and some great restaurants. We would definitely stay here again!
• Verified traveler (4/5): The ugly step sister - Last time I came to Ark I stay at there sister hotel in North Little Rock so this time I wanted to stay in Little Rock so I came to this one…. Big mistake!! it’s nothing like the other one. Now I will say the staff was great but the amenities were lacking. Our room didn’t have a microwave like the other the bathroom was so small and awkward it had no hooks or bars to hang towels. The ironing board was broke so I ironed on the bed. We tried to find a way to login into our Netflix to watch a movie but nope no access on the TV. Now we pick this hotel because of the free breakfast after what I saw I was willing to go buy my own. First off there is NO variety.There was cereal, yogurt bagels,eggs over cooked sausage,and a pancake machine that didn’t work and oatmeal we had to make priceless.. not to mention no where to seat there was like 3 tables to eat. The last hotel had pancakes,waffles, eggs, cheese egg omelettes,potatoes, sausage links already made oatmeal and a ton of seating that extend all the way to the back.. needless to stay I won’t be back I will just make the drive next time because it was worth it
• Sandra (4/5): Very disappointed - Staff was very helpful and friendly The beds were awful. They very hard. We stayed at a Tru in Knoxville and had a wonderful experience and the beds were very comfortable however the tru in Little Rock had very uncomfortable beds
• Cesar (10/5): - Great location. So close to Globe life field
• Argia (10/5): -
• Orlando (10/5): - The whole experience was amazing to checking in and out the location cleanness the bed wow they were so comfortable I highly recommend this if i ever travel around here i would stay again!!!
• Kurt (4/5): Will never stay again - Bug bite, filthy under mattress, one chair, soap dispenser falling off wall, cheaply constructed. Will never stay again.
• Passenger09336155837 (4/5): Not Hilton standards - The girl at the front desk was abit rude at first and scratching her head and then giving me my room key(s) seemed abit unsanitary since she was digging for gold on her head. When we entered the room it was hotter than hades. The rooms construction itself seemed very cheap. The tub had a big crack init , the base of the toilet and floor had a huge space “no sealant or caulking”. The handicap rails in the tub were weathered “from water” heavily and the cover plates for them weren’t snapped into place and were just hanging on the bar(s). The floor under the chair in the corner hasn’t been washed since there was a dirt ring in the shape of the chair. Thank the lord this was only for a 10hour overnight stay, we checked in late and left early. Very disappointed with this Hilton. The other TRU Hilton I stayed at in Allen Texas is superior.
• Morgan (10/5): -
• Francisco (10/5): Great place for travelers - Great service and excellent installation. Breakfast is delicious.
• Clark (8/5): - Nice property, but no pool…
• Joan (10/5): -
• Melissa (10/5): -
• Grigsby (10/5): -
• Lori (10/5): - Place was quite and very clean comfortable beds and staff was friendly.
• Sandra (10/5): - CLEAN. COMFORTABLE. PET FRIENDLY. SEMI TRUCK PARKING
• Ronald (10/5): Great choice in Little Rock - Nice clean and new hotel with a spacious room. Area felt safe and hotel included a free breakfast that was better than most hotels I've stayed at.
• Natia (10/5): Exceptional -
• Mark (8/5): - Only downside is the beds. Not so good on my back.
• Matthew (10/5): - Really enjoyed my stay and the price is reasonable.
• VadBokh (2/5): The hotel is great, but the girl at the reception is terribly nervous and rude. As in other negative reviews. - The hotel is great, but the girl at the reception is terribly nervous and rude. As in other negative reviews that I have just read, it is a pity that it is not before paying for the reservation. For some reason, she talks to hotel guests for a long time on personal topics, shows photos of her phone, while guests are standing in line to check in. We had to wait about 10 minutes while the girl showed photos of her phone and gave personal information to other guests. When it was our turn to check in, the girl most likely spent her energy on customer service, was tired and spoke to us very rudely, constantly interrupting and did not let us finish a single sentence. When we asked her not to interrupt, she responded nervously and rudely. This girl's behavior does not correspond to the level of a good hotel. It seems to me that she has some kind of problem with mood swings and sudden mood swings. For some reason, she threatened to cancel our reservation several times, then bragged that she was the owner of the hotel, then tried to be kind and repeated many times how kind she was. We thought it was an unnecessary show and a waste of time. Very strange woman.
• Kasey (6/5): Not the worst I've ever stayed at - The lady at the front was amazing and a great host. There were some more fine details (bathroom floor was uneven so door caught, light switch had sparks come from the back, etc.) Our friemds room ac didnt work but the lady at the desk was quick to help get them moved. There was a gentleman in the lobby when we arrived and was still in the lobby with his bag during the evening. Early the next morning he was sleeping in a chair in the lobby and spent the morning hourse eatting multiple breakfast meals. He was not rude and even played pool with us but it was clear he didn't have a room card (had to walk around building to go in through the front) and he just kind kf lingered around. Our room did have a spot of some redish liquid (that was not dry) on the floor. Bed wasn't the worst but not the best. Shower pressure was amazing however the door didn't close right so the floor got soaked. Overall not bad just not the best.
• Verified traveler (6/5): Expensive dog fee 75.00 - The stay was ok, hotel was clean room was clean the shower door would not close properly and water was all over the floor after and with only enough towels for the 2 of us made it difficult to clean up! The 75.00 dollar dog fee is extremely expensive I can see 25.00 or so but no way 75.00
• Debbie (10/5): - Nice location and quiet
• Jeff (10/5): - Best water pressure & shower heads EVER!!!
• Jerri (10/5): Exceptional - Everything N/a
• Tommy (10/5): Exceptional -
• Kristin (8/5): Very good -
• Ashley (10/5): - We enjoyed our stay. Very neat and clean place with excellent customer service!
• Jerri (10/5): Exceptional - Everything was clean and comfortable. Staff was very nice The refrigerator didn't work in the first room provided. Staff switched the room quickly
• Tyler (10/5): - Great place to stay
• michael (10/5): - Great staff
• Jenny (10/5): 5/5 great - It was amazing no issues at all. Even for an early check in
• Ricardo (10/5): - Excellent
• ???? (6/5): - The pillows were terrible, it felt like they were bought at Goodwill.
• Stephen (10/5): Exceptional -
• Jill (10/5): - Very clean, easy check in amd out. Good location, lots of things within walking distance.
• Tom (10/5): - The hotel was bright and modern.
• Johnny (10/5): - Close to bass pro and shopping and food places
• CHULARAT (10/5): - Nice and clean hotel. Very friendly staffs.
• Johnnie (10/5): - Friendly staff. The only thing they don’t have a pool. They have a pool table. Right next to Outlet shopping mall and Bass Pro. And very quiet. Easy to get to off the interstate. Nice clean hotel.
• Amanda (10/5): - O
• Sandra (10/5): Great hotel! - Great hotel. Breakfast Buffett was yummy and had things for the whole family. Rooms were clean and staff was friendly!
• Stephen (8/5): Very good - Had to switch rooms after taking a shower. The seal for shower door leaking water.
• KARISSA (10/5): - Good stay, beautiful place
• Doug (1/5): Uncomfortable - Clean I was locked outside my room unless I told the front desk lady to open door. Keys wouldn’t work until the next morning. The beds where super uncomfortable
• Nichols (9/5): Superb -
• Cynthia (10/5): - Service was great, and the rooms were very comfortable
• Perla (6/5): - Reason give a 3 start our room we rent the showers had mold and the bottom edges are black stuff not happy with that I’m allergic to mold!!!!!
• Elizabeth (8/5): - Everything was clean. The staff were very friendly. The only not so great part were the pillows. They were very flat and lumpy. Everything else was great!!
• Chris (10/5): - Fine
• A9532BBbent (2/5): go to motels 6 instead - horrible hotel for the price. go to motel 6 instead. decorated like a preschool day care. no lamps by bed and bed table small and about 1 ft round. room was 66 freezing very energy conscious. all desks and shelving inadequate - narrow - useless, as well. finally, walked in and a line at desk - no manager. finally checked in through app - that worked! horrible experience.
• Maria (6/5): - I travel a lot and visit many hotels. The staff was great and parking was excellent. I was not impressed with the hot breakfast options. The walls and doors around the hotel were also dirty which gives the hotel a dirty vibe. There was a large dog barking at all hours of the night and someone kept opening/closing a door next to us. I didn’t get much rest for sure.
• Kacey (10/5): - Very friendly service, Very clean. Breakfast was alittle iffy but close enough to other places
• Anna (8/5): Great stay - Great hotel. Clean. Close to several things to do and the outlet mall. The best was hard and for some thatsnot our favorite.
• Aaliyah (4/5): - People were lying saying we were noisy. We were in the bed watching tv. What noise could you possibly hear if we are in the bed only watching tv?? We got kicked out because of it. We had to find a last minute hotel on a budget! Nobody spoke to you in the morning in the lobby eating breakfast or at the front desk. I DO NOT recommend. They funny acting up there for sure!

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