Hôtel Mercure Paris Gennevilliers
Location: 3 Avenue Des Louvresses, Gennevilliers, Hauts-de-Seine, 92230, Gennevilliers, FR
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience the charm of Art Deco at Hôtel Mercure Paris Gennevilliers, your perfect retreat in the heart of the business district.
Recreation Amenities
Stay energized in our well-equipped fitness center or unwind on our scenic terrace while soaking in the city views.
Dining Delights
Savor exquisite meals at Le Charbon, featuring a vibrant bar and lounge. Prefer to relax? Room service is available during limited hours.
Convenient Facilities
Whether you're here for work or leisure, enjoy complimentary Wi-Fi, a business center, and meeting rooms for events, ensuring a seamless stay.
Don’t miss out on your chance to book your stay at Hôtel Mercure Paris Gennevilliers for an unforgettable experience!
Important Information
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 02:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Express check-out
- No single-use plastic straws
- Hardwood flooring in public areas
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Annual carbon offsets
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Express check-in/check-out
- Elevator
- Fitness facilities
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Free newspapers in lobby
- Express check-out
- Meeting rooms
- Smoke-free property
- Wheelchair accessible parking
- Free reception
- Snack bar/deli
- Self parking (surcharge)
- Water dispenser
- Housekeeping on request
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Eco-friendly cleaning products used
- Covered parking
- Secured parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible on-site restaurant
- Bicycle parking available
- Change of towels (on request)
- Change of bed sheets (on request)
- Coworking spaces
- Well-lit path to entrance
- Stair-free path to entrance
- Annual carbon offsets
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Vegetarian menu options available
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
- Thin carpet in public areas
- Tile flooring in public areas
- Hardwood flooring in public areas
Rooms Available
-
Family Room, 1 Double Bed and 1 Single Sofa Bed
1 Double Bed and 1 Twin Sofa Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 44-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Hair dryer and towels
Practical - Safe, free newspaper, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair-accessible vanity height (inches): 29
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
-
Privilege, Junior Suite, 1 Double Bed with Sofa bed
1 Double Bed and 1 Double Sofa Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 44-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and room service (limited hours)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Hair dryer and towels
Practical - Safe, free newspaper, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair-accessible vanity height (inches): 29
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
-
Standard Room, 1 Double Bed
1 Double Bed
215 sq feet
Internet - Free WiFi
Entertainment - 44-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Shower/tub combination, a hair dryer, and towels
Practical - Safe, free newspaper, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible, low-height desk, wheelchair-accessible doorway width (inches): 37, grab bar in shower, magnifying mirror, low bed height (inches): 24, low desk height (inches): 29, hand-held showerhead, wheelchair-accessible bathroom vanity, low-height bed, wheelchair-width doorways, shower grab bar height (inches): 33, and wheelchair-accessible vanity height (inches): 29
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Low-height desk
- Low-height bed
- Shower grab bar
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
-
Standard Room, 2 Twin Beds
2 Twin Beds
215 sq feet
Internet - Free WiFi
Entertainment - 44-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Shower/tub combination, a hair dryer, and towels
Practical - Safe, free newspaper, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Portable shower seat
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Portable shower seat
- Shower grab bar
- Visual fire alarm
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
-
Privilege, Room, 1 Double Bed
1 Double Bed
215 sq feet
Internet - Free WiFi
Entertainment - 44-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and room service (limited hours)
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Shower/tub combination, bathrobes, and slippers
Practical - Safe, free newspaper, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair-accessible vanity height (inches): 29
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Heating
- Slippers
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Coffee grinder
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
-
Family Room, 1 Double Bed and 1 Double Sofa Bed
1 Double Bed and 1 Double Sofa Bed
290 sq feet
Internet - Free WiFi
Entertainment - 44-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, electric kettle, room service (limited hours), and free bottled water
Sleep - Frette Italian linens, blackout drapes/curtains, and bed sheets
Bathroom - Shower/tub combination, a hair dryer, and towels
Practical - Safe, free newspaper, and laptop workspace; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair-accessible vanity height (inches): 29
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Heating
- Interconnected room(s) available
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Shower grab bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
- Magnifying mirror
Guest Reviews
- SIRLENE B (4/5): - Ar condicionado quebrado, limpeza superficial, acúmulo de sujeira no ambiente. O hotel tem um bom quarto, Mais precisa melhorar a manutenção !
- Satbir (2/5): Horrible Experience - This place was a nightmare to stay, there was no working ac in our room, we were able to get a room with working ac by after 11pm at night and we checked in by 6pm. I would never stay at this property or this chain again.
- Davinder (6/5): - Not for family stay. Staff were friendly and helpful.
- Karim (6/5): Sejour paris mercure - Quelques loupés niveau nettoyage et surtout dans l´ascenceur collant pendant 2 jours et pas nettoyé....pour un 4 etoiles, c'est rédhibitoire !!!!! Donc à revoir, sinon bon accueil et équipements fonctionnels mais salle de petit dejeuner avec les tables trop hautes...
- Syed (8/5): - It was a nice stay good staff and hotel
- Kwadwo (10/5): Friendly service - Brilliant stay and friendly staff.
- Mohammadali (2/5): - Not a clean hotel.
- Maiwenn (4/5): 4 étoiles...filantes - Un quatre étoiles qui a surtout brillé… par son absence de service. À l’arrivée, aucun accueil (peut-être que le réceptionniste était en vacances dans l’une des étoiles manquantes). La “chambre avec deux lits doubles” était en réalité un lit double et un sofa fatigué qu’il fallait soi-même préparer, sans oreillers et avec une couette trouée, histoire de profiter du charme du camping… à prix hôtel de luxe. Serviettes tachées, liquide collant sur les tiroirs, déchets sous le sofa : un vrai safari urbain. Et pour parfaire l’expérience, une taxe de séjour de 8,45 € par personne et par nuit… sans doute pour financer la chasse aux oreillers disparus.
- sahand (8/5): - Nice👍
- Milada (4/5): - L état des matelas était plus que déplorable, il y avait encore des affaires des précédents voyageurs dans le frigo. Il n'y avait plus de savon shampoing et démêlant dans les distributeurs de la salle de bain. On a retrouvé une assiette cassée dans la chambre. On a prévenu la réception et à notre retour en fin de journée seul les lits avaient été fait. Cet hôtel ne devrait pas faire partie de la chaîne Mercure.
- Michael (6/5): - Fint hotel med hjælpsomme mennesker, der dog ikke alle taler for godt engelsk, men det gik alligevel! Hotellet er i god stand og fint indrettet, men beliggenheden er desværre ikke så god som forventet. Der er ikke noget i nærheden af hotellet og det offentlige transport var udfordret, så vi måtte bruge uber hver dag, for at komme frem og tilbage.
- Albin (6/5): Bar staff terrible, lack of customer service - What did ruin this for me was the deposit 150 eur when we got there. The bar staff was absolutely shocking. We were a bit scared to ask for beer as the bar staff was terrible. They need to change their attitude. Will never book there again
- Arup (4/5): - 1. The reception staff lacked the experience to handle international clients and were frequently absent from reception desk throughout the day. 2. The property manager was only available for a few hours on certain days, making them largely inaccessible. 3. Instead of providing 2 double beds as per reservation, the hotel provided only 1 double bed and 1 uncomfortable sofa bed.
- Jeremy (4/5): - I trusted Expedia's recommendation and saw what I thought was a good deal. I knew we were going to spend a lot of money in Paris, with very limited time at the hotel, so we selected this hotel, and later regretted it. First of all, we arrived at 4pm, with reversations a week in advance, and we still had to wait almost 30 min for our room. They even switched our room as the original still wasn't clean. When we got the the room, it was fine at first...definitely nothing extravagant, but then we noticed black mold (see photo) all over the shower ceiling. I let the front desk clerk, but he stated it was the only room left. Also, it appeared they hadnt cleaned under the shower glass divider in who knows how long - nasty grime and mold there also. It was ashame as the staff appeared friendly from the little contact we had, but they did not reslove our concern.
- Annica (6/5): Dejligt hotel, tæt på transport til Centrum. - Dejligt hotel, god service med glade medarbejdere. Ligger godt, MC D tæt på samt tog station med tog ind til Eiffel Tårnet. Menget nemt at komme rundt. Værelset var lidt slidt, med sæbe holder der faldt af væggen, køleskab/skuffe virkede ikke. Men ellers pænt og rent.
- Oskar Andreas Rainer Eberhard (6/5): - Unser erstes Zimmer war nach dem Check-In nicht gereinigt worden. Schmutz und Haare waren auf den Betten und das Bad wurde ebenfalls nicht gereinigt. Nach einer Beschwerde an der Rezeption haben wir unkompliziert ein anderes Zimmer bekommen. In diesem Zimmer funktionierte die Klimaanlage leider nicht. Demnach wollten wir auch nicht in diesem Zimmer bleiben und gingen wieder an die Rezeption. Nach einer Entschuldigung des Personals erhielten sofort ein neues Zimmer. In diesem war alles zu unserer Zufriedenheit. Eine gute Anbindung an die Bahn gibt es auch, denn der Bahnhof ist nicht weit entfernt vom Hotel.
- Marie (8/5): - Accueil moyennement agréable. Ne voyant pas mon paiement pourtant bien effectué via hôtels.com, la dame semblait sceptique à m'accueillir.
- Gerson (4/5): - El aire acondicionado es demasiado caliente no te permite colocarlo más frio
- Anastasia (2/5): - When we arrived they had no room for us we had to wait for one to be cleaned it was 2 hours after check in the bar and room service was closed on weekends we had to leave a £350 security deposit which was more than the stay cost us when checking out I was advised it would go straight back on to my card as we didnt even eat there theybhave taken £42 from my card with no notification what it is for I am waiting for a response from the hotel
- Stacey (10/5): - The property worked well for us, there wasn't much around the hotel though and had to travel for any tourist sightseeing.
- Jocelyn (10/5): - Very nice hotel in a very out of the way location. Perfect for transiting and very good for the price.
- Verified traveler (2/5): Poor service will not be staying again. - The girl at reception was rude and not helpful at all. After checking in, we noticed we didn’t have enough towels and needed 2 extra pillows. I went to the reception to request what we needed but she simply refused to provide 2 extra pillows for the sofa beds. There was no reason given, she just said she is not going to provide the additional pillows with a straight face. Towels were provided 2 hours later after three trips to the reception, it was bizarre. The worst part was the same girl from reception later knocked our door with pillows in her hand in the evening and I was obviously surprised but happy to see her with the pillows. She then responded saying oh, these pillows are for another room. It didn’t feel like we were staying in a 4 star hotel, we wouldn’t stay here again.
- Dorinda (10/5): - Matelas confortable, pas de bruit, parfait
- Raima (10/5): - Clean
- meeraa (4/5): - Das Familienzimmer war so unsauber. WC Wände Katastrophe. Im Bett konnte man kaum schlafen, weil es so gejuckt hatte. Wir waren nur zum Übernachten dort. Bilder und Realität waren leider sehr verschieden. Schade, dass Mercure diesmal bei der Qualität versagt hat.
- Ramona R (2/5): - Clean your rooms and provide a Clean and hygienic room. Train your housekeepers proper hygiene and how to clean rooms daily and change sheets. Upkeep needs so much help!
- david (8/5): - Tarifs taxe
- JOANA (10/5): - Wunderbar sehr schön sauber und freundlich
- Abdurrahman (2/5): DEPOSIT FOR STAYING OVER :) - Terrible approach how we have to pay a deposit to stay in a hotel in 2024 asked for extra € but then to be refunded 2-7 days… first time ever seen this rule. 8 euros per person tax € euro car park fee … i should warn people to read every little print with this company to avoid further chargers…!
- Antoine (8/5): - Sejour convenable petit ddjeuner trop excessif
- jerome (8/5): - Chambre correct mais sans plus. Trace d humidité et douche abîmée mais signalé a la réception Petit dej à 20 € non justifié. Quantité en manque
- Verified traveler (2/5): Bad experience, not staff fault - Door contact/key card was not working due to dead batteries which could not be change till 9am in the morning. Additional tax were not explained prior check in, only found out after check out. Otherwise, Staff were helpful and breakfast was decent.
- Emeric (4/5): HONTEUX - J ai réserver cet hôtel 2 nuits pour ne plus sortir le soir après une journée en plein air fatiguant et là surprise on nous apprends que le bar et le restaurant est fermé le week-end. Il serait important de le préciser de manière bien visible étant donné qu il faut reprendre obligatoirement la voiture de longue minute pour aller se restaurer. De plus le parking est payant 9€ par jour alors qu’il est impossible de s’égarer à l extérieur s est honteux !!! Sachant que je séjournais avec 2 jeunes enfants. Pour la blague parking partagé avec ibis budget qui accueille une clientèle de travailleur étranger douteux ( ils pense que le parking est leur jardin ) qui je pense ne doit pas payer le même montant !!! Pour finir une taxe de séjour de 8,5€/ par jour par personne soit la Modique somme de 68€ de taxe pour 2 jours !!! La literie est quand même bien dommage de n avoir qu un pauvre petit oreiller par personne de même pour les serviettes de toilette. Je déconseille vivement cet hôtel surtout pour le prix de la nuitée ! Pour info j effectue régulièrement des déplacements pro, j ai l habitude d aller dans cette chaîne d hôtel mais celui la est à fuir.
- Verified traveler (6/5): - Ce n'est pas ce qu'on attend d'un 4 étoiles
- Marie ange (10/5): Pro - Pro
- Zead (10/5): Småbarn familj bilresa - Barnvänligt och fransk frukost blev favorit hos barnen. Väldigt bra med att de har egen säker parkering som kostade 9€ per dag
- Zead (10/5): Småbarn familj bilresa - Barnvänligt och fransk frukost blev favorit hos barnen. Väldigt bra med att de har egen säker parkering som kostade 9€ per dag
- Florent (6/5): Bien mais le service bof - L’hôtel et les chambres sont biens Par contre le bar qui est sensé fermé à 23h et constamment fermé avant 22h voir 21h J’y vais régulièrement pour le travaille et je trouve que les prestations ne sont pas à la hauteur d’un mercure 4* Autrement les chambres et hôtel sont biens
- Zaynah (10/5): Good overall - Overall it was good. No issues at all. Friendly staff and decent facilities.
- Michel (10/5): - Enjoy very much 😊 my stay.
- Hicham (8/5): - Très bon séjour, équipe très accueillante, parking sécurisé. Le restaurant est très propre, petit bémols sur l’humidité dans la salle de bain et les joints qui peuvent être mieux entretenu.
- FABIENNE (10/5): - Parfait, juste un peu d'humidité dans la salle à manger de bain.
- Matthew (6/5): Below standard for a 4 star hotel - For a fairly new hotel it was tired, bathroom was damaged with a hole in the wall, shower fixings not attached, no double bed, just two singles pushed together and air conditioning turns off after 2 minutes. The only positive is the reception staff were friendly and helpful.
- Baptiste (10/5): - Bon hébergement, manque prise elec pour recharger kes véhicules électrique
- Millicent (8/5): Tres bien - Parfait 👍
- François-Xavier (4/5): - A mon arrivée la clé de ma chambre n avait pas été active donc retour réception avec les bagages. Ensuite il a fallu présenter au moins 20 fois la carte pour que la porte s ouvre puis au bout de 2 heures un changement de chambre car le chauffage ne fonctionne pas. Vraiment dommage…
- Martin (6/5): Functional hotel out of town in commercial zone - Arrived Saturday night for rugby world cup. Checking easy. But, it was 2000 and the bar was shut. No tv (except in the room and that was almost impossible to change channels. No obvious open bars or eateries near, V attractive looking McDonalds but no TV. Walked for 20mins and found great restaurant with TV and the best steak I've had in years. Le Grandel. Public Transport from the hotel is by bus which is on the doorstep but it's a long ride to most places.
- JOÃO (10/5): - Everthing perfect
- Delphine (6/5): - La chambre était très bof, la clim ne fonctionnait pas ils nous ont laissé un ventilateur à disposition. Pour un hôtel 4 étoiles je trouve cela moyen
- Pasquale (2/5): Da incubo - Pulizia zero Capelli in bagno lenzuola sporche e asciugamani non cambiato Esperienza da incubo Reception che non parla inglese Colazione inospitale e poco fornita Non è un Hotel Mercure quattro stelle è una discarica di persone inadeguate e poco ospitali Da evitare
- Olivier (4/5): Bien mais ... - L'hôtel est bien situé par rapport au Stade de France. Le coût du parking est raisonnable. Et la chambre est assez grande pour 3 et confortable. Elle était propre à part les rebords de fenêtres. Le bureau pourrait être plus grand, on ne peut pas s'y installer autour pour faire un jeu de société. En lui-même l'hôtel pourrait être très bien s'il y avait un bar et un restaurant du vendredi 18h30 au lundi matin !! Pour un 4 étoiles, ne pas pouvoir se relaxer au bar le weekend n'est pas normal de mon point de vue. La salle de bain devrait aussi être améliorée et entretenue : ampoule défectueuse, douchette qui fuit, sélecteur de douche plus que capricieux. Il manque aussi de quoi étendre les serviettes afin qu'elles sèchent correctement ce qui réduiraient le nombre de remplacement donc lavage. Ces deux points ne me donnent pas envie de retenter l'expérience Mercure dans le futur.
- stephanie (2/5): - Horrible
- NICOLAS (8/5): - Bon hôtel rien à redire
- ERRICK (8/5): - Great option if you’re attending an event at stade de France, otherwise it’s pretty far from the city and traffic will make the commute time quite significant. The room was decent, i felt safe, the accommodations and amenities were pretty minimal. Perfect option if you’re traveling internationally and on a budget.
- Amin (2/5): - Når vi skulle sjekke inn, så måtte vi betale 10 000 kroner i depositum for 5 dager (5 personer). Rommene var ikke ren. Dårlig service, alle var sure. Frokosten var det verste jeg har sett for en hotel med 4 stjerner som.
- Olga (10/5): - Super schönes Hotel, sehr sauber und Personal sehr zuvorkommend 😀
- Willebaldo (8/5): - Good
- Henny (6/5): henny - Hotel ist OK, Preis zu hoch toilette deckel kaput, Duscharmatur lose, Fruhstuck ist nicht gut, und war nicht fertig. personal spricht fast nur fransosich
- Mikael (4/5): Honteux - Inadmissible pour un 4 étoiles de fermer un bar à 22h. De prendre une caution bancaire plus cher que le tarif du séjour alors qu ils ont déjà les coordonnées bancaire. Explication qu il s agit d une procédure accord hôtel, alors que dans d autres établissements du même groupe ils ne fonctionnebt pas comme ceci. Je ne recommande pas du tout !!!
- Cyrille (2/5): - Horrible
- Verified traveler (2/5): Déçu - Malgré le personnel accueillant, très déçu de ce séjour au Mercure Gennevilliers, à notre arrivée erreur sur le numéro de la chambre ce qui nous a fait monter et descendre à plusieurs reprises a 23h avec deux enfants dont un dans mes bras, d’autres par le sol de la chambre était très sale. Je ne recommande pas cet hôtel.
- Haihaithip (2/5): - Breakfast was poor. They complained when we even asked for an egg even tho we payed for it. Cleaning lady keep coming on the awkward moments.
- Marcin (10/5): Super sted - De var meget venlige og var meget imødekommende
- Mohammed (4/5): - Not what I expected
- Verified traveler (6/5): Awful experience - Would definitely not recommend this hotel. They charged on my card without telling me what’s it about, and I asked what they charged me, and the staffs kept avoid the liability by saying they’ll ask their colleagues. Second, we requested for bottle of water, as they only provide us on day 1, whereas we stayed at the hotel for 5 days. None of the other days they gave us any water although we’ve been requesting it. Third, this hotel is too far from the city center, took us more than 30 minutes by Uber. Forth, the staffs at this hotel are not helpful at all and kept on avoiding their responsibility.
- Ong (6/5): - Nice clean and quiet. Out of the way if you are a tourist.
- Jurgen (10/5): - The service was great, all personal were able to speak at least decent English and approached us with both respect and good attitude. Overall good experience.
- Kate (10/5): - Great hotel
- Benjamin (6/5): Dommage pour le bruit - Bon hôtel mais le bruit des trains, avions et le périphérique parisien retiennent toute l’attention une fois dans la chambre spacieuse…
- Jérémy (8/5): Du mieux mais toujours des lacunes - Etablissement fréquenté plusieurs fois. L'ensemble est tout à fait correct mais le service général pêche pour un 4 étoiles. Horaires du bar, rapidité de service ou de pris en charge à la réception. Il semble y avoir pas mal de turnover dans l'effectif de service.
- alberto luis (10/5): Buen hotel para estancias cortas /negocio - Buen hotel para viajes de negocios a París. Me pareció muy completo el restaurante para lis desayunos y sobre todo la cena (tipo buffet) muy completo .
- Denis (10/5): Bien à Gennevilliers - Hôtel confortable
- Nicolas (4/5): Très déçu par Mercure - L hôtel est agréable et les chambres confortables. Mais le personnel et les services ne sont pas en phase avec un hôtel 4 etoiles : Chambre sale, des cheveux laissés volontairement sur le gel douche de la salle de bain, manque d information à l arrivée, le petit déjeuner est a descendre chercher et avec des produits bas de gamme, le repas du soir est servi dans une boite kebab (encore un fois, la qualité est déplorable) Bref, je n y retournerais pas...
- Nicolas (8/5): Bien pour dormir, prévoir de manger ailleurs. - Bel hôtel avec une literie et les équipements qui vont avec un 4*. Niveau service, on est beaucouo moins dans le 4 étoiles... L accueil d arrivée a été ok, mais le départ a été plus laborieux (attente sans personne au desk pendant plus de 10min et comportement peu aimable), et je ne parle pas du service au restaurant (soir et petit dej) qui est "atypique" (même si on a un masque, on le sait si vous souriez ou pas !)
- Kathrin (6/5): - Nice & functional room & efficient check-in BUT.. very limited choice for the evening meal in restaurant (2 choices for main) and the food was quite unpleasant. Unfortunately somebody set the fire alarm off at 3am by smoking in their room. Whilst this was not the hotel's fault, I didn't feel reassured by the way they dealt with it. There seemed to be one person on staff trying to sort the alarm out, get the lifts running again (failed) and eventually tell people what was happening. He did his best but I felt there should have been more staff on hand.
- Verified traveler (6/5): - The staff was nice and helpful but there weren’t any entertainment shows in English other than news, we didn’t get water and there weren’t any wash cloths nor did the shower drain work. Everyday water was on the bathroom floor.
- burak (8/5): Good place - Great breakfast, good room, but under the bed was full of dust balls. Should take more care for cleanliness. Staff are very friendly and helpful. I have stayed several times and am happy overall.
- Verified traveler (6/5): - The location is quite far from the city centre for tourist purposes
- Kokou (10/5): Top - Hôtel calme et propre . Une petite mésaventure avec un client qui a eu l’intelligence de déclencher l’alarme incendie en fumant dans sa chambre à 5h du matin . Au moins on aura fait de l’exercice en parcourant les 7 étages par les escaliers de service . Ceci dit , L’établissent est vraiment propre .
- Patrick (8/5): Très bon hotel - Environnement sans grand intérêt. Une simple barrière ferme le parking payant inévitable. Chambre de belle taille et très bien équipée. Peu de monde à cette période dans l’hôtel, d’où un silence intérieur rare. Des vitres parviennent toutefois un petit filet de fond sonore externe. A chaque fois à l’accueil le personnel a été remarquable. Par exemple le réceptionniste s’est déplacé jusqu’au 8ème pour résoudre à minuit un incompréhensible problème de réception d’image TV.
- Natasha (10/5): Great Place! - Very nice! Windows could use screens but other than that a great stay.
- Maëva (10/5): Super séjour - Super séjour comme d’Habitude, très bien accueillis, un hôtel très propre. La chambre est confortable, une très bonne literie.
- Maëva (10/5): tres bon hôtel - Superbe week-end passer au mercure comme toujours, hôtel très calme, personnel agréable et à l’ecoute. La chambre propre, salle de bain, toilettes nickel et en bonus on a même eu dans la chambre des articles de toilettes de chez la marque Nuxe vraiment bien.
- Benoit (4/5): Déception complete - Tres décu du niveau de ce Mercure. Je suis souvent amené à me déplacer et souvent Mercure est une référence mais la... c'est vraiment pas au niveau. Nous sommes venus à 3 couples pour 1 nuit. Des chambres pour 4 personnes, donc le second lit (canapé Lit) n'est pas fait. Aucune personne à l'accueil, nous avons du attendre 20 minutes pour voir quelqu'un, le barman lui jouait à son téléphone en attendant... Ensuite apres avoir marché pieds nus dans la chambre, j'ai vite constaté que mes pieds étaient noirs !!!! inadmissible. Enfin, pas de service restauration le weekend, nullement signalé !! Nous sommes très déçus.
- Verified traveler (10/5): - Hôtel Mercure Paris Gennevilliers, in a great area - close to metro and nice and clean.
- Verified traveler (10/5): - tres propre, tres acceuillant un personnel a l'ecoute
- Verified traveler (6/5): - Non adatta al turista per scomodità di collegamento con il centro
- Verified traveler (10/5): - On sent que c'est moderne et bien entretenu, un établissement de qualité
- Verified traveler (8/5): - Alles soweit okay; nur Zimmer war bei Ankunft um 16:00 Uhr noch nicht fertig.
- Verified traveler (8/5): - Un agréable sejour. Chambre familiale juste un peu petite lorsque le canapé est déplié car ol devient difficile de se déplacer sans "escalader". Un personnel attentif et agréable.
- Verified traveler (10/5): - Tolles Hitel und sehr freundliche Mitarbeiter konnten schon 13 Uhr statt 15 Uhr einchecken.
- Peter (6/5): - Clean and comfortable, but limited restaurant menu and nothing in the immediate area apart from Thales.
- Ahmed (6/5): - Not I’ve expected to be especially the breakfast!
- Tutu (10/5): - Staffs were very pleasant. Simple and quiet place to stay. Bus transportation right in front of the hotel to the train station on 'week days' was very convenient. Breakfast was ok.
- Verified traveler (2/5): - Sewage smell coming from the bathroom which we complained about on several occasions and also found a 3 inch sewing needle covered in blood from top to bottom in our bathroom - We were advised that we were going to be moved rooms which never happened and then advised that the maids were ‘personally sent to clean our room by the manager which also never happened’
- Helena (6/5): Too far from Paris for a tourist. - This hotel is quite a distance from Paris, while it is rated 4 stars, we were not impressed with the standard of room and services. A very basic hotel. Getting to and from Paris from this hotel costs about 30€. Was not very impressed that we were awoken at 5:30am by a false fire alarm and no offer of recompense. Had to ask for free breakfast.
- Anil (10/5): - We had a good time we wish we will come again to stay there thanks
- Martin (8/5): - Newish , clean hotel, nice room , good shower , breakfast extortionate at 17 €
- Joshua (8/5): St Denis Mercure - It was Fashion Week and the Ryder Cup so had to book further out from the center of Paris than usual. The Mercure was clean and the staff was great. Note that the menu in the restaurant is limited and they don't have English menus which is fine for me.
- Dinu (8/5): Convinient - Very conviniently located close to Thales. Reasonably comfortable. Staff very friendly.
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