Hotel Scarlette

Location: Carretera tulum-coba km 7 Mz 51 Lote 34, Tulum, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Car hire
• Private check-in/check-out
• Public Bath
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Television in common areas
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Swimming nearby
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Exclusive Apartment, 2 Bedrooms, Garden View

  2 Queen Beds

  769-sq-foot individually decorated room, located on the ground floor, patio with garden views

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi 25+ Mbps

  Entertainment - 32-inch Smart TV with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), microwave, and coffee/tea maker

  Sleep - Select Comfort bed, Egyptian cotton linens, a down duvet, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Wardrobe or closet

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Roll-in shower

  Eco-friendly - LED light bulbs

  Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available

  Smoking And Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Microwave
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Premium bedding
  • Access via exterior corridors
  • Free WiFi
  • Down comforter
  • Sleep Number by Select Comfort mattress
  • Rainfall showerhead
  • No rollaway/extra beds
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Smart TV
  • Blender
  • Spices
  • Soap
  • LED light bulbs
  • Paper towels
  • Freezer
  • Heated floor
  • Closed captioned TV
  • Height-adjustable showerhead
  • Lever door handles
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - ground floor
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Kitchen island

• Double Room

  Featuring a balcony with pool views, this double room also provides air conditioning and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Air conditioning
  • Desk
  • Fan
  • Toilet
  • Outdoor dining area
  • Entire unit located on ground floor
  • Toilet paper
  • Socket near the bed

• Junior Suite

  Boasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a shower. Featuring a terrace with garden views, this suite also features a wardrobe and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Fan
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Mosquito net
  • Wardrobe or closet
  • Terrace
  • Entire unit located on ground floor
  • Toilet paper
  • Shallow end
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Fire extinguisher

• Deluxe Suite

  Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, kitchenware and an oven. Featuring a balcony with garden views, this suite also features a tea and coffee maker and a flat-screen TV with satellite channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Private entrance
  • Dining area
  • Mosquito net
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Coffee machine
  • Dining table
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Child safety socket covers
  • Shallow end
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Fire extinguisher

• Presidential Suite

  Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath and a shower. Meals can be prepared in the well-fitted kitchen, which has a stovetop, a refrigerator, kitchenware and a microwave. Featuring a terrace with garden views, this suite also features a coffee machine and a flat-screen TV with satellite channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Private entrance
  • Dining area
  • Mosquito net
  • Wardrobe or closet
  • Stovetop
  • Coffee machine
  • Terrace
  • Dining table
  • Entire unit located on ground floor
  • Toilet paper
  • Child safety socket covers
  • Shallow end
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Fire extinguisher

• Studio

  The spacious studio features air conditioning, a private entrance, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Upper floors accessible by stairs only
  • Toilet paper
  • Child safety socket covers
  • Shallow end
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Fire extinguisher

Guest Reviews

• YANNICK (2/5): Une arnaque… - L’hôtel était en travaux et avait soit disant jamais eu la confirmation de ma réservation (que j’avais pourtant de mon côté). Il m’a fallu retrouver un autre hôtel en pleine nuit, au Mexique, avec les enfants qui dormaient….
• Efrain Feliciano (8/5): - El hotel se encuentra en re construcción. No tenía servicio de restaurante (desayuno, comida). La habitación estaba muy limpia
• Erica (2/5): Worst Hotel ever - There were 2 beds with room for 3 or 4 guests. Only 1 towel was supplied? Toilet seat was not clean, shower drain was backed up, insect infestation on bathroom ceiling, cockroaches on the wall, kitchenette with no dishes or cutlery, air conditioning not working, and breakfast reduced to coffee and toast, need I say more? We left after 1 night and paid out of pocket for another hotel. Hotels.com has been not help, wouldn't call the hotel, and has not even contacted me after I requested an escalation to management. Those reviews stating a 10 are fake. This blame must be put on Hotels.com, it's their service. Yet, don't care to respond and address. The reviews with 2 are sincere. My review is 0. Worst hotel I've had.
• Olivier (10/5): Hôtel avec un charme énorme - Après quelques difficultés pour trouver l'hôtel. Nous nous retrouvons dans un endroit charmant. L'accueil est parfait. Nous arrivons dans une chambre très grandes avec une literie de qualité. Un pur bonheur. Nous avons pubprofiter de la piscine le lendemain matin avant de repartir un bon moment de détente.
• Soraya (8/5): - Très belle endroit reposant chambre propre mais pas grand chose au petit déjeuner.
• Salvador (10/5): - Excelente lugar, muy bien atendidos, cómodas instalaciones
• Jacob (8/5): - The hotel is very colorful and has a lot of space. However, the road to get to the hotel is pretty rough and it feels kinda dangerous at night. It is right in the middle of the jungle, which makes mornings filled with bird sounds, super nice! Food was ok, good prices. Staff was very attentive and polite. Rooms are very spacious and clean but the shower could have been cleaner. Pretty good overall.
• Hector (10/5): - La comida muy buena. Y la atencion del personal excelente
• Lydia (10/5): - Muy céntrico, limpio, tiene estacionamiento en el hotel, alberca todo bien, excelente opción si quieres estar en la quinta avenida.
• CARLOS MARTIN (6/5): Servicio - Llegué a las 5:50 PM al hotel y fui afortunado por eso, pues el personal de recepción se retiró a las 6:00, recién terminando de entregarnos llaves controles. Las claves de WiFi proporcionadas en forma impresa en el cuarto no eran las correctas y ya sin personal de recepción, anduvimos averiguando a ver quién nos podía ayudar y un trabajador tuvo que llamar por teléfino al dministrador para que nos pudiera ayudar, perdiendo tiempo. La cocina la abren sólo a la hora del desayuno y no hay alimientos ni bebidas de ninguna clase disponibles en el hotel.
• Verified traveler (10/5): - Nice place to stay
• Verified traveler (10/5): - Although they are doing some construction for the new restaurant they were serving breakfast in your room and everything was absolutely wonderful!!! The staff is exceptional, Scarlette and Jesus were a pleasure to interact with and a joy to be around! Our very favorite place to stay in Tulum. Quiet and away from the rat race!!!
• Sabrina (10/5): - Room was very nice and clean ! Located in the midst of the jungle so please keep in mind of small insects. Fabi is a great manager /owner and was very responsive ! Renting a car or motor bike is highly recommended for stay !
• Verified traveler (10/5): - Very clean. Convenient drive. I had a very pleasant stay.
• Verified traveler (8/5): - It a very small hotel of six rooms. Located about seven Kilometers outside of Tulum in a very quiet location
• Verified traveler (10/5): - Clean room. Really close to the center of Tulum. Easy access & friendly staff
• Verified traveler (8/5): - Beautiful property a tiny bit rough around the edges. I, for one, definitely liked staying off the beaten track in this quiet location a few km from town. You will want to have a rental car however.
• Verified traveler (10/5): - Pool was large enough to swim. Grounds were attractive room was large with a full kitchenette.
• Verified traveler (6/5): - The Rooms are clean however the place is in the middle of the jungle with no nearby houses/buildings with a dirt road to get to the hacienda. We felt so scared since we were the only guest there with no access to wifi.
• Anthony (8/5): - Hotel was under construction when we were there. Was kind of hard to get taxis to. Rooms were new and nice.

Photos