Suites Valentina
Location: Rafael E. Melgar, Puerto Morelos, mx
Star Rating: 7.7 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Suites Valentina offers a range of luxurious amenities such as a hot tub, room service, and air-conditioned rooms equipped with modern facilities like a coffee machine, minibar, and flat-screen TV.
Convenient Location
Located just steps away from Playa Puerto Morelos, and within close proximity to Cancun Underwater Museum and ADO International Bus Station, our hotel provides easy access to popular attractions in the area.
Airport Shuttle Service
To ensure a hassle-free stay, we offer a paid airport shuttle service to Cancún International Airport, making your travel to and from the accommodation seamless.
Experience comfort and convenience at Suites Valentina. Book now for an unforgettable stay!
Important Information
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Safety deposit box
- Hot tub/Jacuzzi
- Private check-in/check-out
- Shuttle service (additional charge)
- Kid meals
- Kids' outdoor play equipment
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Delivered food - securely covered
- Television in common areas
- Free wired internet
- Snorkeling on site
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Pool sun loungers
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Wine release events
- Secured parking
- Fishing nearby
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Deluxe Queen Room
The rooftop pool is a top feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a private entrance, a mini-bar, a tea and coffee maker and a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Private entrance
- Mosquito net
- Wardrobe or closet
- Coffee machine
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Single-room air conditioning for guest accommodation
-
Double Room with Balcony
Guests will have a special experience as this double room provides a rooftop pool. Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. Guests can make meals in the kitchen that has a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, a mini-bar, a tea and coffee maker as well as sea views. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Toilet
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Dining area
- Mosquito net
- Wardrobe or closet
- Coffee machine
- Dining table
- Outdoor furniture
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Single-room air conditioning for guest accommodation
-
Double Room with Balcony
The rooftop pool is the standout feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The kitchen features a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned double room features a flat-screen TV with streaming services, a private entrance, a mini-bar, a tea and coffee maker as well as sea views. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Toilet
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Private entrance
- Dining area
- Mosquito net
- Wardrobe or closet
- Coffee machine
- Dining table
- Outdoor furniture
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Single-room air conditioning for guest accommodation
-
Deluxe King Room
Guests will have a special experience as this double room provides a rooftop pool. Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, a mini-bar and a tea and coffee maker. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Private entrance
- Mosquito net
- Wardrobe or closet
- Coffee machine
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Single-room air conditioning for guest accommodation
-
Deluxe Queen Room
This double room's standout feature is the rooftop pool. Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, a mini-bar and a tea and coffee maker. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Private entrance
- Mosquito net
- Wardrobe or closet
- Coffee machine
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Single-room air conditioning for guest accommodation
-
Deluxe King Room
The rooftop pool is the standout feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a private entrance, a mini-bar, a tea and coffee maker as well as sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Private entrance
- Mosquito net
- Wardrobe or closet
- Coffee machine
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Single-room air conditioning for guest accommodation
-
Superior Queen Room
The rooftop pool is a top feature of this double room. Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, a mini-bar, a tea and coffee maker as well as sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Private entrance
- Mosquito net
- Wardrobe or closet
- Coffee machine
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Single-room air conditioning for guest accommodation
-
Superior King Room
This double room features a rooftop pool. Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with streaming services, a private entrance, a mini-bar, a tea and coffee maker as well as sea views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Toilet
- Private bathroom
- Heating
- Private entrance
- Mosquito net
- Wardrobe or closet
- Coffee machine
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Rooftop pool
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Frida (10/5): Fantastiskt - Jag älskade det, jättemysigt ställe med ett kanonbra rum! Rummet var stort, fräscht och välstädat och hade allt man kan önska sig. Läget är toppen, nära till strand, restaurangen, affärer. Personalen är underbar 😍 Prova även deras fantastiska fiskrestaurang, du kommer inte bli besviken! Inget, jag tyckte allt var toppen.
- Jennifer (9/5): - Great location. Nice rooftop area. Restaurant food was a little expensive. They didn't clean my room during my stay. The door lock didn't seem secure but the property itself was.
- Hector (8/5): -
- dovilio (8/5): -
- ALEJANDRO (9/5): -
- sanpiola (8/5): - Todo bien
- Mortier (8/5): Une nuit pas loin de l’aéroport, pour ceux qui veulent éviter les lieux hyper touristiques. - Bien situé, près de la plage et seulement à 20 minutes de l’aéroport. Chouette terrasse avec petite piscine et vue sur mer. Le Valentina se trouve juste derrière le bar restaurant La Pepita sympa. Personnel sympa aussi.
- Carlos Raul (10/5): muy buena relación precio prestaciones - Estar en la terraza desayunando y almorzando con una vista de la playa y el mar muy buena Estar mas tiempo , fueron solamente dos noches
- Brigitte (9/5): Vue sur la mer, à deux pas du sable, et surtout un personnel d'une telle gentillesse ! - Il faut préciser que j'ai habité successivement dans deux chambres qui, mon avis, sont les plus belles en termes de taille et de vue (sur la mer!) : Cielo et Aire. Donc la taille et la vue sont deux éléments que j'ai aimés. Un fauteuil manquait. Dans l'une de ces deux chambres, il n'y avait qu'une bouilloire et pas de cafetière. Dans l'autre, c'était le contraire. J'ai apprécié avoir une cafetière.
- Elvira (7/5): Basic - Goede locatie, uitchecken kon op verzoek eerder Erg basic, lawaaiig, weinig sfeervol. Kuil in bed.
- ariana (10/5): Excelente opción en pleno centro - La ubicación, la comodidad de la habitación, el roof top . La chica que me hizo el check in muy amable Me comentaron que se había perdido la llave de la caja de seguridad. Fuera de eso, todo estuvo excelente
- Nicolas (6/5): Expensive for what it is - Great staff, good location Expensive for what it is. Never could connect to Wi-Fi, TV didn’t work, power went down a few times, AC worked but not very well, shower and bathroom right next to the bed…
- Laurence (7/5): Suite valentina - Bien placé a proximité du port, belle chambre Notre porte de chambre fermait très mal et cher pour un hôtel vieillissant. Le restaurant en dessous ne propose pas de petit déjeuner car il ouvre à 11 h
- Maria Susana (8/5): -
- Marcelo Daniel (9/5): -
- Outi (10/5): - We had the best stay here in Suites Valentina during our 2 weeks roadtrip in Mexico! We stayed 2 nights. The room is spacious, cozy, and in excellent condition. It is beautifully decorated with lovely details. I have never slept in such a wonderfully soft bed—and all those pillows! The kitchen is well equipped, with a large fridge-freezer, a toaster, and a kettle. The shower has plenty of hot water and good water pressure. The room has a balcony overlooking the restaurant. The rooftop terrace offers stunning sea views, and no one else used it during my stay—such peace and quiet! The room has efficient air conditioning and fresh air. The staff are friendly and cheerful, and their messages were warm and provided clear information. The center of the village is just behind a few steps, easy distance where ever you want to go.
- jean paul (7/5): Accueil sympa - La gentillesse de tout le monde Grande chambre avec aperçu mer Les communs sont très bien décorés Pas assez d’éclairage surtout au niveau de la vasque pour se démaquiller Bocal de café vide ,pas de gel douche uniquement 2petites savonnettes pour 3jours
- Ann B (8/5): Great place to be to enjoy Puerto Morelos! - Close to the beach, helpful friendly staff, great seafood restaurant downstairs, clean! We asked Walter about a snorkel tour and he put us on to a great guide that brought the family out to the amazing reef to see turtles and rays and barracuda as well as so many beautiful fish! The only thing we didn’t like was that the pool on the rooftop wasn’t maintained. When we first arrived it was clean but by the time we left it was murky. We asked for it to be cleaned during our stay but it wasn’t. We were there a full week. At night there can be loud music from the next street. We had earplugs thankfully. It is in a downtown tourist location so not surprising but if you are looking for a quiet spot this may not be for you.
- florence (6/5): Rien d'extraordinaire - Proximité du centre et calme Fenêtre donnant sur un mur d'escalier ,petite chambre avec peu d'éclairage. Jaccuzi sur la terrasse salle et impossible de l'utiliser.
- Richard (6/5): - Ot worth the 💰 The people.
- Fabcoc7 (10/5): Sympathique et très correct - A 200 m de la plage et au coeur des commerces de la ville. Une chambre très propre et bien équipée. Au dessus du restaurant où vous pouvez déjeuner à un prix très correct pour un bord de mer. Le personnel est très accueillant et serviable. Un espace détente et ouscine sur le toit bien aménagé. Ras
- Christian (10/5): Exceeded all expectations, only place to stay in Cancun. -
- Fabrice (7/5): - Situation de l'hôtel en centre ville, chambre équipée correctement avec petit frigo Difficulté pour se garer à proximité
- Edyta Anna (9/5): -
- Loes (8/5): - Fijn bed, de locatie Het slot was een beetje gammel
- Jennifer (7/5): -
- Mette (5/5): - Personalet var meget hyggelige. Vi havde et kedeligt og mørkt værelse med vindue til trappeopgangen
- Rebekah (7/5): - Location was great It was not insulated from any noise so you could hear music and people going up and down the stairs along with people in the rooms upstairs and next door.
- Aude (8/5): -
- pablo perez (10/5): -
- Jules (8/5): -
- Mimi (9/5): Personnel courtois. - Service et emplacement Musique continuelle de midi à 22h. Pas le choix c’est à même un restaurant.
- Savanna (8/5): Leuke ervaring gehad! - Na de negatieve reviews die recent geplaatst zijn, had ik geen hoge verwachtingen van tevoren. Ik heb twee nachten verbleven in deze accommodatie en heb een hele goede ervaring gehad. De locatie is super. Je zit direct in het meest levendige deel van de badplaats. Het dakterras vonden wij erg gaaf en het was handig dat er een koelkast op de kamer was. De gordijnen zijn te dun waardoor er veel licht de kamer in valt. Verder kun je alleen contant betalen bij aankomst, maar dat is iets waar je rekening mee kan houden.
- Castellanos (10/5): Excelente lugar!! COBRAN CARGO POR USO DE TERMINAL BANCARIA ❌ - La habitación y las instalaciones están geniales. Super cómodo y limpio La persona que me hizo el check in me quiso robar. Están cobrando el 3% de cargo por terminal bancaria, lo cual es ILEGAL. Pero tengo el RFC de la empresa y dirección, así que iré a Profeco el día de hoy. 👍🏻
- Langworthy (5/5): Overall they need to spend some money to make this more comfortable. I realise it is cheaper than some places in town bu - The property is in a Good location and clean. The mattress was completely wrecked, extremely soft but also broken in the middle. For the cost of a nights stay I could probably buy a mattress that is better than that one. It was quite noisy from live music from a nearby bar. The AC unit was broken and dripped water all over the bed. There is no pressure in the shower.
- Trevor (8/5): Great location close to everything - Very comfortable with Great staff wonderful rooftop area. Roof top bathroom is under repair sink drain is disconnected
- Xiao Xi (9/5): Strandnahes Hotel zum Wohlfühlen - Das Hotel hatte ein tolles, frisches Design, eine wundervolle Dachterrasse mit Pool und Meerblick, sehr freundliches Personal, Kühlschrank (wichtig, dennoch in Mexico nicht selbstverständlich), Wasserkocher und Kaffee. Zum Strand waren es 2 Minuten Fußweg. Unser Zimmer war extrem sauber, auch der Rest des Hotels war sehr gepflegt. Wir haben uns rundum wohlgefühlt. Dass während unseres Aufenthalts kein Housekeeping kommt und wir unsere Toilettenabfälle selbst entsorgen sollen. An sich kein Problem, nur eine Info wäre hilfreich :)
- Terri (8/5): Great location. Great staff. - The location is fantastic. The room was extremely clean. The staff was super friendly and accommodating. We opted for the small room and understood that we were getting a great value, but it was smaller than I had anticipated. Other than that, it was a bit noisy, and the mattress was not in the best shape.
- Florian (10/5): -
- François (6/5): -
- Liliana (9/5): -
- Sergio Alberto (5/5): Agradable - La habitacion era agradable, decoracion , tranquilidad, la vista que tiene en la terraza. Ubicacion : unas villas escondidas dentro otro establecimiento. No hay estacionamiento . Falta orden , me dieron llaves que no eran y el empelado tuvo que buscar entre un mazo de llaves. El proceso de checkin tardado ( creo que no era el recepcionista ). El televisor de la hab encendio pero nunca tuvo señal. Ligero aroma a humedad y solicitamos de ser posible si se podia aromatizar por temas de alergia y asma , no sucedio. Lo mas molesto .. la hab costaba X cantidad mas impuestos pero al llegar al hotel , resultó que habia que pagar la comision por pago con tarjeta, aumenta el precio de la hab y no lo que decia la pagina de booking.
- Line (10/5): An affordable little gem in a perfect location! - Location, cleanliness and friendly staff!
- Michael (10/5): - Amazing rooftop and pool. Very affordable
- Ku Yam (7/5): - La ubicación muy buena.. Aceptan pagos con tarjeta sin embargo cobran el 3% de comisión extra. Cosa alguna ya es ilegal en los establecimientos, la cama tenía resortes ya sueltos.
- Sara (10/5): -
- Sara (10/5): -
- Rosas O. (10/5): -
- Erwin (9/5): - Súper céntrico y el lugar con muy buenos detalles
- Claude (9/5): - Bel établissement avec une belle piscine sur le toit. Très bien placé, dans une rue calme à deux pas des activités et de la plage.
- Ordino Mueller (10/5): -
- Zadig (6/5): Bien - Proximité de la plage On a galérer a trouver l’entrée, c’est au fond d’un restaurant. Pas de parking comme il était écrit sur l’annonce, ils disent de se garer dans la rue…
- Alice (9/5): Superb -
- Alisa (8/5): Great place, hot water, comfortable bed and the location is excellent. - Location and rooftop area. Couldn’t use the rooftop pool. Wasn’t cleaned.
- Karl (8/5): It was okay - The location, bathroom No real cutlery or plates or bowls.
- Bruce (8/5): Very good - Great location, handy to the beach and cafes/restaurants and bars. Friendly staff. The rooftop area was great especially the views out to sea. The stairs, sorry we are getting older. We did get used to them.
- Rodney (8/5): Chill - I had a wonderful stay. The staff always cheerful. Walter and Carlos would always help out with information that saved me money. Only, downside is they don’t clean the room unless you schedule it and pay an additional cost. I was there nine nights, so this was unacceptable! They need to change and not charge for basic changing of bed sheets!
- Lachlan (8/5): Great stay if location and convienience are your priorities - Overall we had a good stay. The best thing about this property is its location; it is sandwiched between the beach in front and the Main Street of PM behind. It was also relatively comfortable and we enjoyed our stay. It felt a little tired and in need of some love. For example, our shower was broken on arrival (it was fixed very promptly after notifying reception) and the lighting wasn’t great; it was dull and one light didn’t work at all.
- Kathy (9/5): Great location and reasonable prices - The location is great! Super convenient to walk to beach, restaurants and shopping. The roof top tiny pool is lovely, and we even had dinner brought up from the restaurant. Be sure to try the filet of fish Veracruz! I was shocked that they wanted 200 pesos for a pool towel! You can buy a towel for that.
- Robert (8/5): Very good -
- Krzysztof (3/5): Poor -
- Mary (3/5): Did not give me a favorable view of Porto Morelos - Noise level from the bar/restaurant was loud and late. Advertised airport shuttle and driver/owner took us to the incorrect terminal.
- Roberto (7/5): Good - Close to nice beach, restaurant and shops. Nice common terrace with seaview. Initally we got a Queen Superior. The only superior was the 3rd floor with no lift:). Eventhough I informdd the hotel that we were late in our arrival we did not receive any information for selfcheck in. Fortunately a kind neighbour helped os out to contact the owner and get the code and identify our room. During the first night we did not.manage to sleep due to hammerlike noise comming from somewhere in the hotel building. The rooms need maintanance and the fridge in the queen room was very noisy. The day after fortunately we got a King room with small wiev which made our day:) No breakfast served.
- Hattie (7/5): A pleasant spot but overpriced for the level of care - convenient location, big comfy bed, stunning sea view, nice rooftop area with a small pool, nicely decorated room. the lock on our room didn’t work and it took a long time first to get the staff to understand the issue, and then for them to fix it. room could have been cleaner
- Bernadette (8/5): Very efficient and peaceful not far from the busy area of Cancun - Location is perfect not for from the center and the beach When paying on arrival by card, they have charged us 3% more.
- Victoria (6/5): Pleasant - Great location Close to plaza, restaurants, grocery store and beach.
- David (8/5): Very good - Great location, comfortable room and very helpful staff when needed. Also appreciated the 12pm check out. I stayed in a room which had a window onto the staircase which does not feel very private. I would say the room was not really a “sea view” as advertised.
- Elena.roce (7/5): Good accommodation for a short stay - The apartment was spacious, and the bed was comfortable. The location, right next to the restaurant and close to the beach, was also quite nice. It was good for a one-night stay. Some of the lights in the room didn’t work so it was a bit dark, and the safe was locked with no one at reception knowing the code. However, for one night, it was okay.
- Katie (8/5): Very good -
- Suzanne (9/5): Superb - What brekfast?
- Denise (8/5): Very good -
- Amine (2/5): Need to invest in new beds. Existing ones are horrible. - Right at the center The bed is not comfortable at all. It needs to be replaced. I couldn't sleep all night.
- Denise (8/5): Very good -
- Peggy (8/5): Very good - We ate at restaurant a few blocks away. The location was perfect, just a little hard to find. When checking in I was under the impression that it needed to be paid in cash. The rate I booked was $101.00 CDN and when I got there I was charged $85.00.USD. I had to pay $1757.00 MXN, gave him $2000.00 MXN and got back $200.00 MXN. Really felt like I overpaid.
- Sarah (6/5): Pleasant -
- Victoria (10/5): I would definitely stay there again. - It is a perfect location. Staff in the restaurant was awesome although we did not eat there. But you passed them every time you left the hotel. Room Service. There was an additional charge for room service. It would have been nice to have at least a broom in the room to sweep the floor.
- Christof (7/5): Good -
- Art (6/5): Pleasant -
- Gary (6/5): A very good location for the price with a great restaurant could use a bit of maintenance. - Location Staff Restaurant No housekeeping No extra towels
- Lisa (8/5): Very good - Great location, quiet at night, bed was comfortable, would have liked more pillows. Beach was extremely close. Staff were fantastic. Would of liked to have the sheets and towels changed out more often. Pillows weren't that great, and towels were very small, we had to ask a few times to have them changed out.
- Arnaud (8/5): Very good -
- Nicolas (8/5): Very good - Amazing Online
- Adam (7/5): Great location, comfortable room, a bit noisy - Great location, very friendly and helpful staff. Small kitchen was useful for our needs. Comfortable beds. Room said ocean view but that wasn't the case. It's above a restaurant which is okay, except that music is playing from it between 9am and 10pm, often very loud and repeating songs. All good if you are out all day, but when you need an occasional rest, it's not ideal.
- Elizabeth (8/5): Very good -
- Connie (10/5): Great place, I would recommend. - Really a good value ! Great staff and service. Will stay there again. One thing missing in our room was hooks to hang up our bath towels. Also. Hand towels would have been nice.
- Erin (10/5): Exceptional -
- Rene (10/5): Suites & Villas Valentina - Great location, close to the main square. Very friendly staff. The room was clean, the bed was comfortable and plenty of hot water. Access to the rooftop with amazing views, small pool and swings. The restaurant, La Pepita, below has excellent food also.
- Lindsay (7/5): Good - Great location, close to the beach and center of town. The receptionist is friendly but seemed like she is new to the job and needs more training.
- Jucy905 (10/5): Exceptional -
- Morgan (7/5): Good - Great location, nice room and lovely rooftop with a fabulous view. We would stay here again! The shower drain was smelly if you didn’t have the cover over it for even a short time. The room was not cleaned during our 4 night stay, and although we were advised it would only be cleaned once, this didn’t occur. Small issues such as a broken light and missing saucer, which were raised on the first day, were not addressed.
- Viorika (1/5): Dissatisfied with the staff and the place - The room is clean and large. A/C. Close to the beach This was not my first booking on this place. Unfortunately, I booked a room with a seaview that was not available. The manager tried to explain that they made a mistake, that's why I got another room. When I asked for a discount, the owner totally refused. They gave me a room that was just above the restaurant. It was noisy and smelly, from the kitchen of the restaurant. Keep in mind when you book, that these rooms are in a yard of a restaurant, in the same building. My previous experience was much better. Now I was very disappointed.
- Andrea (1/5): Absolutní zmatek v rezervacích! Po zaplacení vyhození z pokoje a zrušili rezervaci (peníze vrátili) - Katastrofální jednání! An absolutely terrible experience, we do not recommend this accommodation to anyone! We are traveling around Mexico and were supposed to stay one night in Puerto Morelos. We chose Villas Valentina for our accommodation. Upon our arrival, we were told that our room wasn’t ready yet because the previous guest still had their luggage in it, and they didn’t know when they would return. After a while, they told us they had another room for us. When it came to payment, the price was 300 Pesos higher than what we had agreed upon. We finally accepted it, and then the receptionist told us that if we wanted to pay by card, the amount would be even higher. We accepted that as well and went to the room. Ten minutes later, we went to the car to get our luggage, and the receptionist stopped us, saying that the room she had given us was for another guest and that we would get our money back within a week. They had our reservation in the system, but there had been some kind of error. We requested our money back and found other accommodation. The receptionist is completely incompetent and does not speak English. We spent an hour negotiating and didn’t even receive any compensation for the canceled reservation. The only person who wanted to resolve the situation was the waiter, who was translating. No one from the hotel management was willing to come and address the issue or even offer an apology.
- Carol (10/5): We loved it and would absolutely stay here again. - We stayed here 1 night and did not have time to eat breakfast as our pick up was at 9am for airport. We would absolutely stay here again. Everyone was so nice and friendly. Everything was clean, good water pressure, full kitchen (2 burners). Cute balcony that overlooks restaurant. We booked online while eating breakfast at Belville and walked right over to assure it went through and ask if we could check in a bit early due to our other hotels check out. Small communication speed bump but Diego helped check us in. They even cleaned our room earlier so we could bring our luggage to room, Fuego. I knew i wanted a lower level room as to not carry luggage up too many floors. The views from the top floor are absolutely beautiful. It's a jacuzzi/plunge pool with lounge chairs and swings. There was nothing I didn't like. Except maybe not having enough time to sit at the bar and grab a drink ☺️ Power was out when we got there. Whole town, only 10 minutes or so. If you are disabled look for a lower level room. If somebody does help bring luggage up and down (not sure if that's available) but I'd suggest 100 pesos or 5 usd tip
- Costaricatiamo (9/5): Perfect place to spend a few last days before you fly out of Cancun. - The location was ideal. Everything was within walking distance. Breakfast was available at the restaurant downstairs. The view from the rooftop dip pool was amazing. Slightly unusual room layout: shower opens right up into main bedroom. Fine if you’re sharing with an intimate partner or if you are alone but kinda lacking in privacy if you’re shy.
- Alex (10/5): Exceptional -
- Audra (1/5): Bad - When I went to check in they didn't have a room for me. Tried to put me in a different building the room was very rundown. Had to find another hotel at 7p.m. at night
- Ismael (9/5): Very nice - It's really close to everywhere and specially the beach.. The staff are very friendly
- Viorika (10/5): Clean, central, beautiful room - The room is very cozy and decorated with good taste. The view is very beautiful. Seaview, you can watch the sunrise. Upstairs is a pool with beautiful view as well. I liked everything!
- Eau-vive (8/5): Private room, comfortable, with an amazing bed. The view was epic: sunrise on the sea. Nice rooftop - Beautiful comfortable room with a view of the sea. I enjoyed the space very much. The staff members did not communicate with each other well, or at all, and did not follow-up with me about a request I'd made to extend my stay... They were often missing or unavailable, with the office closed. Different individuals gave different answers (after I kept looking for them) and in the end there was a heartbreak on my side due to their massive miscommunications to me.
- Carolyn (7/5): Good -
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