Banyan Tree Kuala Lumpur
Location: 02 Jalan Conlay, Kuala Lumpur, 50450, Kuala Lumpur, MY
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Indulge in the ultimate luxury experience at Banyan Tree Kuala Lumpur, where elegance meets convenience in the heart of the city.
Spa Sanctuary
Rejuvenate your senses in our exquisite spa, offering a diverse range of massages and body treatments designed to pamper you and enhance your relaxation.
Culinary Delights
Savor delectable dishes at Horizon Grill or enjoy 24-hour room service for a cozy dine-in experience. Our two bars/lounges serve delightful beverages, perfect for unwinding after a busy day.
Prime Location
Situated just a short stroll from Pavilion Kuala Lumpur and KLCC Park, our hotel places you in close proximity to major attractions, shopping centers, and vibrant nightlife.
Don't miss the chance to experience unparalleled luxury—book your stay at Banyan Tree Kuala Lumpur today!
Important Information
- Pool access available from 7:00 AM to 10:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Cashless payment methods are available for all transactions.
- At check-in, guests must provide a record of full COVID-19 vaccination.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Fitness facilities
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Limo or town car service available
- Full-service spa
- Meeting rooms
- Wedding services
- Parking (limited spaces)
- Free self parking
- Pool sun loungers
- Reception hall
- Covered parking
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Signature Banyan Retreat, 1 King Bed
1 King Bed
549 sq feet
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Free WiFi
- Pillow menu
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Signature Sky Retreat, 1 King Bed, KL Tower View
1 King Bed
581 sq feet
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Free WiFi
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Banyan Retreat, 1 King Bed
1 King Bed
549 sq feet
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Free WiFi
- Pillow menu
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, 1 King Bed (Sanctuary Suite, Twin Tower View)
1 King Bed
969 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Free WiFi
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Signature Banyan Retreat, 2 Twin Beds
2 Twin Beds
678 sq feet
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Free WiFi
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Sky Sanctuary Suite
1 King Bed
1248 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Free WiFi
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Signature Sky Retreat, 2 Twin Beds
2 Twin Beds
581 sq feet
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Free WiFi
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Banyan Tree Suite
1 King Bed
3369 sq feet
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Free WiFi
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Sky Suite, 1 King Bed, Twin Tower View or City Skyline View
1 King Bed
549 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Free WiFi
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Signature Wellbeing Retreat King
1 King Bed
678 sq feet
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Free WiFi
- Bedsheets provided
- Highchair
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Banyan Retreat, 2 Twin Beds
2 Twin Beds
549 sq feet
Internet - Free WiFi
Entertainment - 55-inch LED TV
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom grab bars
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Free WiFi
- Bedsheets provided
- Highchair
- Bathroom grab bars
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- stephanie (10/5): Perfect stay - Everything was perfect ! highly recommend to stay at the Banyan Tree when you are in KL ;-) Beautiful bedroom, spacious, amazing and kind staff, great restaurant and rooftop bar with an impressive view
- Philip (2/5): - we have booked a expensive room category. We checked in after check in time, but room was not ready. So we checked in two hours later. When entering the room we wanted to use our private pool in the room. However, we could not feel save as the cables of the lamp were visible. The hotel managed our complaint very badly. So we were very unhappy with this hotel in regards of room condition and service.
- Sarah (10/5): - La salle de bain canon! Literie au top!
- LEONARD PIO (10/5): - From check In , throughout the stay and check out, the staffs were excellent during my stay for a night
- Fergus (10/5): - Great
- Eric (10/5): - U
- Sau Ping (10/5): - Connected to shopping mall, lots of restaurants near by
- Khalid Abdullah (6/5): - It is overrated while there are lots of 5 * hotels adjacent with better rates
- Takeshi (2/5): - Noisy in my room.
- PYOUNG DAE (10/5): - Everything is good.
- Oscar (10/5): Outstanding! - The room was gorgeous with incredible views. The staff from the moment we arrived were kind and attentive. The room had been decorated for us with birthday balloons and a piece of cake each - this was totally unexpected but such a nice touch. The staff were really accommodating when we wanted to watch the sunrise on the roof, something I highly recommend doing. We can't wait to stay again later in the year :)
- Verified traveler (10/5): 강추 - 특급 호텔 다운 서비스와 시설 그리고 쿠알라 룸푸르 최고의 몰 파빌리온과 직접 연결되어 매우 편리함.
- Sua Ping (10/5): - 相連商場，十分方便。只是附近沒有地鐵
- LORRAINE (10/5): A brilliant choice! - Surprising small hotel, you would think it was huge. Rooms on 56 floor. Beautiful room and fabulous bathroom. Lovely, personal service. Vertigo bar is a must and very reasonably priced. Best views ever over Petronas towers! The pool is amazing too and was empty. The location opposite the Pavilion shopping mall and near other attractions is really good. A lovely hotel, highly recommended.
- Rupert (10/5): - Wonderful hotel in central KL, the breakfast views are spectacular! Beautifully appointed rooms with great attention to detail. An excellent base for our time on business and exploring the city. A much easier spot for car drop offs than other hotels near Bukit Bintang
- ?? (8/5): - スタッフが丁寧、親切 一生懸命に仕事されてました
- Sin Yee Helen (10/5): A very pleasant 5 day stay at Banyan Tree Hotel. - Excellent. The staff are very good. Especially Mr. Hakim@Horizontal Grill,he is polite and helpful ,always a smiling face. The location of the hotel is good ,access to different malls.
- Sheung Ting (10/5): - Nice view, nice service, the staff always being so nice. I will book this hotel again if I come to Kuala Lumpur next time.
- moufi (10/5): - Very nice hotel .. vwry kind staff .. amazing view from the rooftop bar ...
- Julie (10/5): - I had a very nice stay at Banyan Tree KL. The room was very spacious and I loved the bathtub and bathroom. Comfort level was high, staff was excellent. Lots of little attentions in the room (essential oil, yoga mat, smart toilet - scared me at first!). There is a nice pool and the breakfast was excellent. It's pricey, but a nice treat!
- Nigansha (6/5): Misleading post by hotels.com - The pictures provided through hotels.ca was misleading as I primarily booked this hotel for the view of the klcc towers from the swimming pool. On the pictures through hotels.com the two towers are perfectly visible. However there is now a building that's come up which blocks that promised view. This really defeat the purpose for me as traders was a cheaper hotel with a better view.
- Dagmar (10/5): Best Rooftop Bar - Great Hotel in convenient location. Near to KLCC, Petronas Towers and with adjustment to Pavilion Shopping Mall. Don’t miss Vertigo Bar on level 58 and above. We took a Grab from the airport to the hotel, app 1 hrs. Back to the airport we took a Grab to KL Sentral and the KLIA ekspres train, nice experience. I can recommend the Banyan Tree and come back in a heartbeat. The hotel is great but the rooftop bar is out of this world
- Dean (10/5): - This was our second stay in this hotel and we will come again. Lovely hotel and great staff.
- Lars (10/5): - Einfach sehr gut. Vor allem Zimmer, Frühstück und Angestellte
- Lina (8/5): - The room is big and nice decor. Staff at the lobby and check in are very attentive. Only problem is the staff at breakfast forgot to put our order and we wait more than half hour the food didn't come so I had to cancel my order. Very disappointed!
- julien (10/5): - Excellent tailored service, beautiful room and amazing roof top bar.
- HYUN JI (10/5): - Best experience ever. Location, view, facilities and services were all on point! Lifetime experience and will remember this memories forever.
- Jesper (10/5): Bedste service og beliggenhed, samt baren på toppe - Fantastisk beliggenhed lige midt i KL. Gåafstand til alt. Deres nye Peru restaurant er fantastisk. Vær opmærksom på direkte sol ikke er muligt på pool dækket. Super imødekommende service. Byens flotteste udsigt, herunder fra baren Vertigo på toppen. Der kan man sidde ude og se perfekt udover KLCC
- Yoshinori (10/5): 最高 - 全てにおいて素晴らしかった。
- chris (10/5): Luxurious hotel - Fantastic hotel at the hight of luxury. Great location and amazing roof top bar
- Chee Hwa (10/5): - Nice and relaxing with friendly and helpful staff. Will definitely be returning.
- Caroline (10/5): Best hotel and best service - Best hotel weve ever stayed at. Exceptional service
- Benjamin (10/5): - Stunning hotel with amazing rooms. Views are incredible over the KL skyline. Rooftop bar is fantastic with great views of the Petronas towers. Staff on the whole were very friendly and welcoming, particularly those on reception and at breakfast. Well located for access to the main areas of Kuala Lumpur.
- Verified traveler (10/5): - Great hotel in the most central place
- Efstathios (10/5): - Amazing hotel, best one I have stayed. Not only it has all you expect from a 5 star, but everyone is so professional without making you feel too awkward by being super polite, as it happens to many 5 stars. Amazing views, very very nice bathrooms with views from the window, amazing breakfast, good location. I could leave there for ever.
- Ben (10/5): - This is our 2nd stay with the Banyan Tree brand and we were equally impressed as the Macao property. Thank you for maintaining the very high standards. We highly recommend.
- YUI (10/5): - ホスピタリティ溢れるサービスで心地よい滞在ができました。たどたどしい英語にも笑顔で付き合ってくれるスタッフの方のあたたかい対応に感謝です！ 部屋数が少なくプールや朝食が混まないのが最高です。朝食のフレンチトースト、ヨーグルトに巣蜜が美味しすぎます。プールも食事も高層階の最高の景色とともに楽しめます。 お部屋も最高の景色、広々としたお風呂、高い天井、綺麗なトイレと快適でした。 立地的にはパビリオンショッピングセンターに直結しており、ブキッビンタンに遊びに行きやすくて便利です。
- Hakam (6/5): - over priced hotel Bath tube did not work Restaurant food was very generic The roof top bar service sucked and a local beer (tiger beer) was ~8us$.avoid
- Dixon (6/5): - Do not have the service expected from a luxury hotel. Offered us to upgrade for a fee and when i asked for free upgrade based on my platinium status, they said the hotel is fully booked. Then why its available if we are willing to pay? Lobby dark and warm.
- Iljoo (8/5): - I loved to stay.
- Tiphaine (10/5): - Bon séjour. Superbe vue et prestations
- Ibrahim (10/5): - Good
- Madiha (10/5): - Love the spa
- Chan Hang Yee Daisy (10/5): - very good staff service!
- Michele Jean (10/5): - Stunning rooms and service. Dinner at Altitude was excellent. Room was spacious and no detail overlooked. I look forward to coming back!
- Kam (10/5): - Hotel has a bridge to the Pavilion Mall which is so convenient when rain was pouring.
- Danish (8/5): - Amazing place
- Franklin T (10/5): - This is a fine truly five star hotel. The breakfast on the roof restaurant was excellent. The service of staff is top notch. The spa was relaxing and moderately priced. The hotel has a walkway to the mall across the street with excellent shopping and dining choices. The only bad experience is that the room takes a long time to cool down if the air conditioner is shut down due to vacancy. I would definitely book this hotel again.
- Gaige (10/5): - Beautiful!
- Helen (10/5): - The Banyan Tree is a great option for anyone travelling to KL on holiday, due to its convenient location. The rooms are spacious and very comfortable. Vertigo Bar is a must for a sunset cocktail and the staff are so attentive. The only slight negative is breakfast which is confused (waiters getting orders muddled) and it’s not particularly appetising, although if you like pastries you won’t be disappointed!
- Ming Long (10/5): - It was a luxurious experience, the service was out of this world and the entire property just felt really safe with a super nice view from the room. The breakfast and food were pretty good as well and it was definitely worth the price for the stay if you are looking for something more luxurious. The room was very spacious together with the toilet and there was even a toto washlet toilet bowl!
- Maria (10/5): - Customer service was excellent
- German (10/5): - All the staff at the hotel are super nice and kind, the lady at the front desk of the roof top always find us table even when the place was full, the concierge people also very helpfull
- Greg (10/5): Perfect staycation - Excellent stay. Service was spot on and room comfort/amenities perfect. Everything about the stay was positive. Although one of the pricier properties in KL, the exclusive feel of this hotel justifies the little extra. I would rate as nearly as good as EQ.
- Zhala (10/5): - Great location!
- Ferenc Bence (8/5): - A nice hotel, but not necessarily worth the extra cost compared to other options in central KL. We liked the building and our room (spacious, great views), the complimentary aromatherapy set, and the staff were great too. However, the breakfast was somewhat disappointing - both in variety and taste. We had better in a hotel in Chinatown for half the price. Also, while Vertigo does have the views, the cocktails are just not great - again, the cocktail bars in Chinatown offer better and more creative drinks.
- Fauzia (10/5): - Nil
- Ghee Wee (10/5): - We are fully satisfied with location, room condition, staffs kindness and their hospitality. And the breakfast is delicious too.
- DAXIAN JACKSON (10/5): - The best of the best! Bayan tree never fail to impress!
- Fanny (8/5): - Like the hotel ambient, spacious room and room layout, spa, good breakfast, friendly and helpful staff serving breakfast, covered link to the mall. Dislike the scent of the toiletries.
- Jahangir (10/5): - All of the staff at the hotel were amazing.
- Enrico (8/5): - I liked the view and overall the facility, I really did not like the experience at Vertigo bar. The staff was particulary rude. Also, after we reported it at the reception, nothing happened.
- Chanthanome Nikki (10/5): - We love this property, it’s so comfortable with excellent services as well as walking distance to the pavilion for shopping, cafe and restaurants.
- KHASHINI (10/5): - Excellent hotel with excellent service. Would definitely return!
- Riyadh (10/5): - Very nice hotel with convenient access to Pavillion Mall. The staff were friendly and helpful. Breakfast is excellent and the atmosphere was perfect.
- YAZMEEN (10/5): - The hospitality here is first class. Upon arrival, the staff was very friendly and offered so many recommendations for places to eat and shop. We love our hotel room where the views were simply breathtaking. Especially the rooftop bar. Food was amazing and we absolutely loved their breakfast. Special shout out to our friend Adha who made our stay so memorable with his hospitality and recommendations.
- Krishna (10/5): Awesome hotel to unwind and relax - Great hotel to relax and unwind. The ambience of the hotel is amazing and the staff so helpful. Had a great stay and really enjoyed the spa facilities and the excellent restaurant and bars. The views from the Vertigo bar are the cherry on top. The Retreat room is a really treat with lots of great touches and a epic shower room.
- Choon Hiang (8/5): - Exclusive and not crowded
- Sylvia (10/5): - Faultless
- Ching Yieng (10/5): - 10/10 nothing to be picked on! Very nice hotel and super accessible
- Hooi Yin (10/5): - It's a very nice and comfortable experience in Banyan Tree. Especially the quality of the bed and pillow. I had my best sleep for the night. I was impressed with the toilet, spent my sweet time experimenting the buttons. The bath tub is of high quality and it's big enough for 2. The hotel is very thoughtful to prepare all amenities which you possibly needed for the stay. Eg: I needed bath bombs, they have bath powder ready beside the bath tub. The morning breakfast was awesome too. However, the downside was the Vertigo Bar. The service was not as good. Made a reservation but they did not let me take the good spot. There were tables which was empty and I requested for the seat. They said they will have to sort out the customers before deciding if we could take the spot. And they never came back to me. And that table was still empty when I left. Service was slow as well. Ordered satay and it came after 30 min or more. Never going back Vertigo. But overall it's a very positive experience and would definitely go back again for the stay.
- Navaneeswary (10/5): - The service was amazing and the staff was very efficient, helpful and friendly. The amenities was good and very well stocked.
- Verified traveler (10/5): Excellent Services - Services are excellent. But the room cleanliness below expectation.
- Cho (8/5): - clean and nice
- Kok Kuan (10/5): - Worth the money. Service and property is very well design and play. The only items is the conditioner was empty.
- Verified traveler (10/5): Friendly staff, good location and great views - Stayed for 3 nights at the Signature Sky King. The service was very good, with friendly staff. Despite the CMCO restrictions, the staff there were approachable and they rendered their services professionally. The KL tower and the city view added a memorable experience, especially at night. The location was very strategic with easy access to the Pavilion Mall via the link bridge on level 2. All in all, a much needed break for my Mrs and myself and the experience was very good.
- VW (10/5): - Great hospitality from the staff, clean and nice room with great view 👍
- Senthuran (10/5): One of THE best hotels in KL - Great service, great views. Definitely one of the best places to stay in KL and would recommend it.
- Verified traveler (10/5): - Overall it's excellent, conveniently located next to the shoppibg mall, very friendly staff
- Verified traveler (10/5): - Staff are very helpful and polite, room are very clean with nice view
- Ray (6/5): - Average good. Facility old and breakfast buffet is limited choice .
- Kenny (10/5): - It was a wonderful experience. I got to leave early really don’t have the time to eat breakfast, the staff Was very kind packed me some snacks. Overall great experience.
- Verified traveler (10/5): - This property is run like a small boutique hotel with attention to detail and personal attention. It is in the heart of KL and walking distance, through an elevated tunnel to Pavilion mall and all the activities and eateries of this area and views of the Petronas, yet very quiet. The breakfast was vast and delicious. Emily at the front desk also helped me with an unexpected business issue. I would definitely stay again.
- Verified traveler (6/5): - Breakfast selection not worth trying ... good location walking distance to major Malls
- goh (6/5): - The room was dirty
- Andrew (10/5): Best hotel stay EVER - This establishment has truly redefined what a 5 star experience is for me. From the moment we arrived we were questioning whether we had been mistaken for celebrities!! The level of service and care, from every member of staff, was astounding and the environment within which it was delivered was breathtaking!! I've stayed at many hotels and this has made every other experience feel mediocre. I'm now trying to engineer ways in which I can return to Kuala Lumpur and visit the Banyan Tree once again. Big shout out to Joshua, who repeatedly went the extra mile to ensure we had the best experience. And huge thanks to Helmi, who completely saved our holiday when we left our passports in a taxi. Also, to Raaj and Larry for helping with that situation. If I could give this a higher rating than 5 stars I really would.
- Verified traveler (10/5): - The amazing staff!
- Gio (2/5): - AC noise and uncomfortable bed
- Verified traveler (10/5): - Great location and awesome facilities! The view of the cuty is gorgeous and would highly recommend.
- Yeap (8/5): - Everything is really good except hotel WiFi which I had problem logging in, needed to refresh whenever I stopped using, speed a bit slow. Hotel staff- reception, housekeeping, restaurant, conceirge- special compliments, they were great!
- Andy (10/5): Marvellous - Stunning hotel, extremely good services and marvellous stays.
- Verified traveler (10/5): - Everything was excellent, the staff, the room, the amenities. The view from the rooftop was awesome. It was faultless. Will definitely stay there again
- Rose (10/5): - Very good service. Nice big rooms. Breakfast choices are reasonable, and come with free Prosecco and great view of the twin towers! It’s a little bit of shame that there is some construction work going on which blocks the full view of the twin towers, but hopefully it will complete soon!
- Niamh (10/5): - Absolutely stunning hotel which cannot be faulted! The standard room is huge with amazing views of Kuala Lumpur. Staff were extremely welcoming and friendly. Only thing I will say is to make sure you ask how to switch the AC off in the rooms as we couldn’t figure it out and we’re freezing! Rather than that minor thing this hotel is one of the best I’ve ever stayed in and 100% recommend to anyone travelling to Kuala Lumpur.
- Ray (10/5): book to this same hotel again.Good experience stay - Relax and good service .
- Jonathan (10/5): Pretty well perfect - Pretty well perfect. Love the rooftop bar and restaurant. Superb room with enormous well appointed bathroom and walk in shower. Fast check in and check out. Would upload some photos but the upload function doesn’t work... oh well.
- Chan (10/5): - Splendid view of KL
- Lee (10/5): - Excellent staff service from them.
- chong (8/5): Amazing hotel and cozy hotel. - Amazing hotel and cozy hotel.
- Chris M. (10/5): Wonderful experience - Banyan Tree had remarkable accommodations as well as professional and courteous staff. I would recommend a stay here for family and solo travelers.
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