Easy&cosy Cityroom

Location: Hagenstraße 43, Gelsenkirchen, de

Star Rating: 7.2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 06:00 PM

Check-out: 09:00 AM

Amenities & Facilities

• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Family rooms
• Fax/photocopying
• Ironing service
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Allergy-free room
• Fire extinguishers
• Smoke alarms
• Key access
• ATM/banking
• Shopping on site
• Free wired internet
• Internet access
• Housekeeping on request
• Secured parking
• Garage
• Electric bicycle charging station
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Family Room

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

• Deluxe Family Suite

  The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

• Apartment

  The apartment has 1 bedroom and 1 bathroom with a shower and a hairdryer. The apartment offers a tea and coffee maker, parquet floors, heating and a flat-screen TV with satellite channels. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Hypoallergenic
  • Coffee machine
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Comfort Suite

  2 Queen Beds and 1 Queen Sofa Bed

  Layout - 3 bedrooms and sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Free bottled water

  Sleep - Premium bedding

  Bathroom - Shower, free toiletries, and towels

  Practical - Free newspaper, desk, and iron/ironing board (on request)

  Comfort - Daily housekeeping and heating

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Desk
  • Heating
  • Bottle of water
  • Free newspaper
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Free WiFi
  • No rollaway/extra beds
  • Private or shared bathroom

• Suite ( S )

  1 Twin Bed and 1 Queen Bed

  215 sq feet

  
  

  Layout - Bedroom and sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Free bottled water

  Sleep - Premium bedding

  Bathroom - Shower, free toiletries, and towels

  Practical - Free newspaper, desk, and iron/ironing board (on request)

  Comfort - Daily housekeeping and heating

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Desk
  • Private bathroom
  • Heating
  • Bottle of water
  • Free newspaper
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Free WiFi
  • No rollaway/extra beds
  • Private or shared bathroom

• Family Room

  The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

• Double or Twin Room with Shower

  The twin/double room features a private bathroom equipped with a shower and a hairdryer. The twin/double room's kitchen, which has a refrigerator and a microwave, is available for cooking and storing food. The twin/double room provides a tea and coffee maker, parquet floors, heating, a flat-screen TV with satellite channels, as well as garden views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Kitchen
  • Hardwood or parquet floors
  • Hypoallergenic
  • Coffee machine
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Apartment

  This apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The apartment offers a flat-screen TV with satellite channels, a tea and coffee maker, a sofa, parquet floors as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Hypoallergenic
  • Coffee machine
  • Upper floors accessible by stairs only
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser

• Double Room

  The double room offers a tea and coffee maker, parquet floors, as well as a private bathroom featuring a shower and a hairdryer. This double room provides heating and a flat-screen TV with satellite channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Hypoallergenic
  • Coffee machine
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Hand sanitiser

Guest Reviews

• Daniela (8/5): -
• Raquel (6/5): -
• Petimat (10/5): - Zimmer, Lage, Privatsphäre alles ist perfekt! Es ist mitten drin Alles vorhanden, vom Essen gehen bis Feiern! Kann ich nur empfehlen Das die wände so dünn sind🤦🏽‍♀️
• Petimat (10/5): -
• Michael (8/5): - Super Unterkunft, sauber, gute Lage, alles wie beschrieben, kein Luxus - wurde aber auch nicht erwartet 👍
• Tatiana (7/5): 8) - Die Ausstattung der Küche. Wir werden allein im Hotel! Niemand stört uns))) Im Zimmer war es deutlich kalt. Und liegt keine WLAN Passwort. Wir müssten anrufen. Das Personal weisst nicht, ob und wie müssen wir Früstuck bezahlen.
• Andrzej (2/5): Totalna ignorancja ze strony wlascicieli - Kuchni nie bylo na miejscu - kluczy od pokoju nie bylo w skrzynce -do hotelu weszlismy po okolo 2 godzinach oczekiwania na pracownika hotelowego okazuje sie ze zarezerwowany przez nas pokoj - byl w dniu naszego przyjazdu niedostepny- otrzymalismy inny pokoj rodzinny a do naszego pokoju przeprowadzono nas w kolejnym dniu podczas naszej nieobecności i bez naszej wiedzy - brak parkingu - chociaż oferta przewidywala bezplatny parking. Bylismy zestresowani i zniecheceni - ogolnie totalny koszmar - stanowczo nie polecamy a+j Kustra Chyba wszystko
• Arne (6/5): Sehr gute Basis - aber mit Luft nach oben - Überdurchschnittliche Sauberkeit des Appartements und sehr gut gelegen. Innen ansprechend gestaltet und frisch saniert. Gute Basis für Steigerungen ;) Bei Ankunft Wartezeit von einer Stunde, bis Schlüssel organisiert werden konnte (Ging augenscheinlich nicht nur uns so.). Angeblicher Versand von Schlüsselcode per Email im Vorfeld ist nicht erfolgt. Bei allem Positivem wie Lage und Sauberkeit: Das Appartement hat, bis auf Handtücher und Seifenspender, kaum über Ausstattung verfügt. Gefehlt haben Fön, Zahnputzbecher usw., was am nächsten Tag durch eine Mitarbeiten organisiert werden konnte. Personal war bemüht, doch offensichtlich etwas überfordert. Zahlreiche Anrufe waren nötig, um gewisse Standards abzukären. Nirgendwo war bspw. der Wifi-Zugang zu finden, Mitarbeiterin konnte auch nicht weiterhelfen: Ungünstig, wenn man zum Arbeiten vor Ort ist. Eine Reinigung ist innerhalb von 4 Übernachtungen leider nie erfolgt. Zumindest Mülleimer leeren wäre toll.
• Oguzhan (3/5): Sauberes Zimmer, wegen der Kälte nachts aber abzuraten. - Zentral, einfach zu erreichen. Sauber. Die Heizung wurde abends ausgestellt bis morgens früh, dementsprechend wurden meine Freundin und ich krank wegen der Kälte im Zimmer. Ich habe zusätzlich privat noch eine kleine mit Strom betriebene Heizung Organisten können, trotzdem war es viel zu kalt!
• Derick (6/5): -
• Ulrike (1/5): Unverschämt - Sehr unpersönlich, nur telefonischer Kontakt und das sehr unfreundlich. Bei winterlichen Temperaturen, minus 2.5 Grad war das Zimmer nicht geheizt, wir hatten 18Grad nach 1Std. heizen ging die Nachabsenkung an, wir haben in Hose und Pullover geschlafen, es gab auch am Morgen keinen persönlichen Kontakt und keine Möglichkeit sich zu beschweren, eigentlich möchte ich mein Geld zurück , vielleicht können sie mir dafür einen Tipp geben!
• Niek (1/5): - Netjes en schoon Het was er koud. Staat langs een nachtclub waardoor je geen oog dicht doet in het weekend vanwege de harde muziek
• Jasmina (8/5): Sehr schön nur etwas laute Lage - Lage , Check in , groß zügiges Apartment Das Waschbecken war verstopft
• Annika (7/5): -
• Stephan (7/5): Zum „nur kurz schlafen“ ist es ausreichend. Aber sonst würde ich dort nicht nochmal 2 Nächte verbringen. - Gute Lage Es war eiskalt. Trotz eingeschalteter Heizung, wurde diese nur lauwarm. Die Matratze hatte irgendwelche alten großen Flecken. Die Dusche war mit Panzertape notdürftig geflickt. Es war nichts zur Zubereitung von Kaffee oder Tee vorhanden, obwohl dies in der Beschreibung stand.
• Jens (1/5): In den Wintermonaten nicht zu empfehlen. - Es war eiskalt in der Wohnung .
• Milen (10/5): -
• Astrid (9/5): - Super Lage, super sauber
• Khudher (10/5): -
• Carsten (8/5): - Top Lage mit der Fußgängerzone vor der Tür. Essen und Kiosk direkt nebenan. Zu Fuß zur Straßenbahn und 20min. zum Stadion. Einfacher Checkin und -out.
• Ulrike (3/5): würde nie mehr hin fahren für das was geboten wurde viel zu teuer - nichts, es war kalt ,steril unpersönlich kein Personal
• Iman (10/5): -
• Erokhin (9/5): -
• Franco (9/5): - Zimmer war sauber.
• Nicola (7/5): -
• Hafid (4/5): Tja - Dichtbij de stad Niemand die je verwelkomd, verwarming doet het niet
• Klaus (9/5): -
• Philipp (8/5): -
• Stephanie (10/5): Schönes Zimmer zu gutem Preis-Leistungsverhältnis - Sauberes und modernes Zimmer! Scheint vor kurzem renoviert worden zu sein. Check in und Check out war unkompliziert. Für eine Nacht völlig ausreichend! Es gab nichts auszusetzen
• Patricia (5/5): Für eine oder zwei Nächte ok - Sauber und ruhig in dem Hotel fehlt es an allem, was man gewohnt ist: Kein Fön, kein Wasserkocher, keine Zahnputzbecher, kaum Wasserdruck in der Dusche, kein Aufzug. Zweckmäßig ist hier zu einer Kunstform erhoben worden. Auf Anrufe wird mal geantwortet und mal nicht, niemand vor Ort, Frühstück im Partnerhotel 400m entfernt. Parkplätze gibt es nicht vor Ort, man muss entweder darauf hoffen, auf der Straße was zu finden oder auf ein teures Parkhaus in der Umgebung zurückgreifen.
• Saborit Poves (9/5): - Que es muy acogedora. Está todo muy limpio. La ducha muy bien. Demasiado pronto dejar la habitación
• Pochet (8/5): - La chambre était spacieuse, lumineuse. Check in rapide et simple avec la box. Situation sympa Les cheveux dans le lit mais cela peut arriver..
• Luc (3/5): -
• Dennie (8/5): Gute Lage, tolles Apartment - Unterkunft war toll aufgeteilt. Wir hatten 3 Zimmer im Apartment mit jeweils einem Bett drin. Die Unterkunft hatte alles nötige ohne Krimskrams. Der Check-In war etwas wild, da wir erst einen falschen Schlüssel bekommen haben und auf den Verantwortlichen warten mussten. Der war auch nicht sonderlich freundlich, aber darüber kann man hinweg sehen.
• Knut (8/5): -
• Nosa (8/5): Very good -
• Oksana (10/5): - Es war alles da was man braucht
• Richard (10/5): Exceptional -
• Andreas (8/5): Very good -
• Emma (8/5): clean, spacious, very friendly owner - excellently placed, 2 stops from Vetlins arena where Rammstein were playing; clean and spacious inflated price, no air conditioning, no glass/mug or free drinks
• Gaynor1991 (2/5): AVOID AT ALL COSTS - TOTAL SCAM especially if booked through booking.com - avoid at all costs… I booked this hotel for my partner and son as a present to go to the euros and I booked through booking.com at the beginning of the year. The owner called me the day before arrival to say he cannot take card payment and they will have to pay cash on arrival. I contacted booking.com to confirm this is legit and they said yes, they cannot take card payment as the card is in my name and it is my partner who is staying (different surnames) which I didn’t understand as I chose the option to book for someone else on booking.com and have never had this issue before! I spoke to the hotel and asked if I could update card details to my partners card but he said he cannot take card payment at all and they are now cash only. Fast forward to check in and my partner pays €800 euros cash which was the agreed price on booking.com. In the meantime the hotel cancels the booking on booking.com advising they could not take payment and it is my fault so the reservation has been cancelled and left a marker on my account which shows as a no pay. My partner paid the original amount and got the room key and the man on reception then says he must pay an extra €200 because our son is 16 and that he is classed as an adult (I stated the age when booking and booking.com state adult is 18+) I contacted booking.com and they confirmed the hotel have “cancelled” on their system so the hotel do not have to pay them an admin fee but have still kept the booking to get out of paying booking.com and so they can pocket the cash. After several back and forths to the hotel and booking.com, the hotel were demanding the extra cash payment otherwise they will evict them so Booking.com advised they will rebook another hotel and cover the excess costs for us providing cityroom refund us our €800. Cityroom refused to refund and said the only way we can stay is to pay the €200 or leave with no refund…. My partner refused and carried on with his stay. The guy at reception was extremely persistent with demanding payment and the following day he then advised he will do him a deal of €100 instead. Again my partner refused and I continued to complain to booking.com. Eventually booking.com must have got hold of the hotel (not too sure what was said) but the hotel dropped the extra charges. But still a complete and utter disappointment for a hotel to do this to their customers. It wasted a whole day of constant calls and complaints which is completely unacceptable. The hotel was basic and they were staying 4 nights, the cleaner did not clean their room (only emptied the bin once) never made their beds or gave fresh towels. My partner requested clean towels when he could (as the reception was hardly manned) and only got them on the 4th day which again is unacceptable. Would not recommend this hotel to anyone (just wish we had read trip advisor reviews before booking - rookie mistake which we have learnt) after reading reviews I am now conscious that they have my card details and will charge us for the stay again but will take that up with booking.com if this happens.
• LIONEL (8/5): - excellent location
• Andrew (8/5): - Nice friendly personal welcome from owner
• Rosa (8/5): - It was a boutique hotel close to everything. Transfer to airport was arranged perfectly. Any request we asked for was done right away.
• Tony (9/5): Superb -
• Sean (2/5): Unfortunately my room was not available. - Cancellation of my room was not confirmed. Even after several phone calls they still confirmed that my room was available…..until I arrived! No room available and no alternative offered. Had to find a alternative room myself. Not good unfortunately.
• Vombatus (5/5): Passable - Good location and friendly staff. I had to wait to check in whereas I arrived to the hotel on agreed check in time. No one answered questions about the parking, I had to find by myself. As far as I find, there is no parking you can park 6.50EUR/day as they state in travelers FAQ.
• Mario (5/5): visited the hotel to attend a football game at the arena. - not that far from Schalke arena. the neighbourhood is safe and calm False advertisement. the hotel claims to have parking and ev available. but they do not point out that the parking is on the street and EV charger are public spots.
• Lisa (10/5): - Der CheckIn ging super unkompliziert über eine Schlüsselbox mit Code. Das Zimmer war sauber und super neuwertig eingerichtet. Parkmöglichkeiten für die Nacht gibt es drum herum genug!
• Andre (8/5): Very good -
• Olaf (9/5): Superb - Very kind, clean and bright.
• ebrown6373 (2/5): Terrible - Awful management staff and disgusting rooms. The guy working at the front desk is manipulative and a con man. Don't spend money here. Stay in Hotel Monopol instead - they have much better management, rooms, and breakfast.
• tobiass68 (8/5): Nice, clean rooms with fridge - I stayed here in May 2020. The rooms are quite spacious and even have a fridge, something I don't see often in German Hotels. They only do a check-in until 18:00 which I missed during the reservation. Also it wasn't possible to pay by credit card. But the staff was nice and helpful, I was able to check in later and there was an ATM around the corner. There was no breakfast available. The free WiFi was very fast (~50MBit), but I don't know if that was because of low occupancy at this time.
• Verified traveler (8/5): - Der Aufenthalt für eine Nacht im Cityroom war alles im allen OK
• Verified traveler (2/5): - Don't stay here unless you want to get bitten by spiders in your bed. I am in Germany for work and was going to stay here. About 30 minutes after I checked in, I noticed a web and several tiny spiders crawling on the bed. I have had bad allergic reactions to spider bites before, so I went and requested a refund, as having spiders in my bed isn't acceptable. When I told the man at the front desk about the spiders, we walked up to the room so I could show him. He looked at them, brushed them off the bed and said "I don't see anything." Then I showed him one that I killed on some toilet paper and he took it from me and put the tissue in his pocket (later I asked what he did with it because I wanted to use it for proof and he said he "I don't know threw it somewhere"). He said there weren't spiders on the bed and he refused to give me a refund. I went ahead and booked another hotel, as almost all hotels in the area were sold out. This other hotel I am at is 45 to 60 minutes away from work, while the Cityroom hotel was only 5 minutes away. I asked him kindly again to refund me. I booked through Expedia and told them about the issue. Expedia tried to call the man from Cityroom while I was still standing at the front desk. The man from Cityroom pretended like he couldn't speak english and hung up. I kept trying to get Expedia to help me out, and they wouldn't. Terrible customer service from both Expedia and The hotel. I will never book through Expedia again.
• ebrown6373 (2/5): Don't stay here unless you want to get bitten by spiders in your bed. - I am in Germany for work and was going to stay in Cityroom Hotel in Gelsenkirchen, Germany. About 30 minutes after I checked in, I noticed a web and several tiny spiders crawling on the bed. I have had bad allergic reactions to spider bites before, so I went and requested a refund, as having spiders in my bed isn't acceptable. When I told the man at the front desk about the spiders, we walked up to the room so I could show him. He looked at them, brushed them off the bed and said "I don't see anything." Then I showed him one that I killed on some toilet paper and he took it from me and put the tissue in his pocket (later I asked what he did with it because I wanted to use it for proof and he said he "I don't know threw it somewhere"). I asked for a refund again and he said there weren't spiders on the bed and he refused to give me a refund. I went ahead and booked another hotels, as almost all hotels in the area were sold out. This other hotel I am at is 45 to 60 minutes away from work, while the Cityroom hotel I was supposed to stay in was only 5 minutes away. I asked him kindly again to refund me. He did offer another room, but it was a much smaller room than what I paid for (he refused to offer the difference in cost of the two rooms back to me). I said no because I couldn't expect the cleanliness of any of their rooms to be up to a reasonable standard. I couldn't bring myself to stay in a hotel that have spiders living in the furniture. I booked through Expedia and told them about the issue. Expedia tried to call the man from Cityroom while I was still standing at the front desk. The man from Cityroom pretended like he couldn't speak english and hung up. I kept trying to get Expedia to help me out, and they wouldn't.
• Birgit (8/5): Empfehlenswert - Sehr freundlicher Empfang . Das Hotel ist sehr zentral gelegen . Schade , dass es keine eigenen Parkplätze hat . Einen Schminkspiegel habe ich im Bad vermisst .
• Stefan (10/5): Zentral in Buer, sehr freundliche Kommunikation - Zentrale Lage in Buer. Das Zimmer war schön hell, sehr sauber und der Betreiber ausgesprochen hilfsbereit und freundlich. Leider kein Aufzug und kein Frühstück im Hotel verfügbar, beides für mich nicht besonders wichtig. Daher eine klare Empfehlung!
• Verified traveler (10/5): - Super netter Empfang, großzügiges Zimmer, super Preis
• Verified traveler (8/5): - Nettes Hotel, einfach und sauber für Kurzaufenthalter bestens geeignet
• Robert (10/5): Sauber und freundlich - Sehr freundliches Personal, sehr moderne und saubere Zimmer.
• 358matthijsr (2/5): Very bad communication skills of owners - Very bad experience without even staying at the hotel. We have been trying to make reservations for a event in December, and tried this from April all the way to September. That's right, we've been trying to make reservations for 6 months! Mails are not answered. Phone isn't picked up. And when I finally (after several attempts) succeed in getting to talk to someone in person, there are always excuses why things don't work or why they couldn't answer. But also after that, promisses are broken and not one single time they tried to initiate contact to update me about my questions or booking attempts. Even after finally making a booking (and discovering some errors in the booking form/confirmation) and again several attempts to speak someone, promises are broken and nobody ever contacted me back. So I canceled my booking (also no confirmation of that) and managed to book the last room in another hotel for the event in December and thanks to the service there I found out what a worthless service Cityroom gives you. Do not book here.
• hollywoodc250 (10/5): Lovely Surprise! - We had a lovely stay at Cityroom. It was small, charming and spotlessly clean. The owners were friendly and helpful and went out of their way to help us in any way they could. I highly recommend staying here. It was Fantastic!

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