Home2 Suites by Hilton Birmingham Colonnade
Location: 3920 Colonnade Pkwy, Birmingham, Alabama, 35243, Birmingham, US
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Welcome to Home2 Suites by Hilton Birmingham Colonnade, where comfort and convenience meet in the heart of Birmingham.
Rejuvenating Recreation
Dive into relaxation at our outdoor pool or stay fit in our 24-hour fitness center. Whether you prefer a leisurely swim or an invigorating workout, we cater to all your recreational needs.
Home-Like Comfort
Each of our 107 air-conditioned rooms features a fully-equipped kitchen, premium bedding, and a cozy queen sofa bed to make you feel right at home. Enjoy complimentary Wi-Fi and unwind with entertainment on a 42-inch LCD TV.
Convenient Amenities
Start your day with our complimentary on-the-go breakfast, and enjoy the comforts of a 24-hour front desk, business center, and free self-parking. We ensure all your needs are taken care of during your stay.
Book your stay at Home2 Suites by Hilton Birmingham Colonnade today for an unforgettable experience!
Important Information
- Pool access available from 9:00 AM to 10:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Alcohol is not served at this property.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 11:00 AM
Amenities & Facilities
- Free breakfast
- Health or beauty spa nearby
- Electric car charging station
- Free WiFi
- 24-hour front desk
- Designated smoking area
- Wheelchair accessible
- Picnic area
- Elevator
- Free breakfast
- Safe-deposit box at front desk
- Wheelchair accessible parking
- Braille or raised signage
- Free self parking
- Pool sun loungers
- 24-hour fitness facilities
- Free breakfast to go
- Electric car charging station
- Health or beauty spa nearby
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Handrails in stairways
- Well-lit path to entrance
- Stair-free path to entrance
- Pool hoist on site
Rooms Available
-
Studio Suite, 1 King Bed, Non Smoking
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
-
Studio, 2 Queen Beds, Non Smoking
2 Queen Beds
323 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
-
Studio Suite, 1 King Bed, Non Smoking
1 King Bed
323 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
-
Studio Suite, 2 Queen Beds, Accessible (Roll-In Shower)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
-
Studio, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Lever door handles
- Wheelchair-width doorways
-
Suite, 1 King Bed, Accessible (Hearing)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles, wheelchair accessible, low-height view port in door, low-height counter and sink, wheelchair-width doorways, closed-captioned TV, doorbell and phone notification, low-height electrical outlets in bathroom, phone accessibility kit, low-height door lock, and low-height desk
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
-
Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair-width doorways, low-height electrical outlets in bathroom, low-height view port in door, phone accessibility kit, low-height desk, closed-captioned TV, portable bathtub seat, accessible bathtub, low-height counter and sink, lever door handles, low-height door lock, grab bar in bathtub, wheelchair accessible, and roll-in shower
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Closed captioned TV
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Bathtub grab bar
- Accessible bathtub
- Lever door handles
- Wheelchair-width doorways
-
Studio, 2 Queen Beds, Accessible (Roll-In Shower)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles
Need to Know - Weekly housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
-
Suite, 1 King Bed, Accessible, Bathtub
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Lever door handles
- Wheelchair-width doorways
-
Studio, 1 King Bed, Accessible (Hearing)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Lever door handles, wheelchair accessible, low-height view port in door, low-height counter and sink, wheelchair-width doorways, closed-captioned TV, doorbell and phone notification, low-height electrical outlets in bathroom, phone accessibility kit, low-height door lock, and low-height desk
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
-
Suite, 1 Bedroom, Non Smoking
1 King Bed
495 sq feet
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and free weekday newspaper
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Interconnected room(s) available
- Sofa bed
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Weekly housekeeping provided
- Bedsheets provided
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Closed captioned TV
- Lever door handles
Guest Reviews
- Jessica (7/5): Okay - Location Room was missing amenities. They should make sure all rooms are complete before being booked as the building was under remodeling.
- Marcella (10/5): - Love the Staff
- Robb (8/5): -
- Erol (6/5): -
- Lafonda (1/5): DONT EVER STAY HERE - Breakfast was horrible!!!
- Christine (9/5): Everyone, without exception, was so friendly and helpful. - Location
- Crystal (10/5): -
- James (10/5): - Cleanliness, polite staff Parking
- Taura (10/5): -
- Denise (10/5): - Convent, clean! Felt like home
- Sue (4/5): Front desk staff needs some work on customer service. - Breakfast was good, location was good. Our first staff encounter was not welcoming at all, we arrived at 2:00-2:30 and yes that is earlier then check in time but the front desk wasn't welcoming at all, she said she didn't have any rooms cleaned that we could come back after 4pm and there might be something available but that she didnt know cause she wasn't going to be there cause her shift was gonna be over. I stated that we had a reservation we made online. Without even looking at the computer she said I see that you have a reservation but we don't have any rooms cleaned. We left and returned around 4pm with another front desk present she welcomed us and had no issues giving us a room and she even upgraded our room to a suite with no extra cost. I feel like our second front desk host was more welcoming and helpful then the first.
- Derrick (10/5): -
- Marsha (8/5): A good stay considering the busy weekend. My guest who stayed on another floor were appreciative of. - I've stayed at other locations, and was excited. This particular location was older and the Breakfast Bar was not as nice. More intention to the breakfast bar.
- Benjamin (10/5): I would definitely stay here again. - It was clean.The beds were comfortable and the food was amazing. Plus the staff was awesome.
- Danielle (9/5): - The shower could have been better. The faucet wouldn’t turn completely to shower; therefore, had a weaker spray.
- Qi (1/5): Lack of attendance during check in and check out . Room not clean. - The room was not clean, the bed skirt has residues left from previous guests. The cups in the room were not clean, the cleaning was very surface level.
- Shanta (10/5): Clean, comfortable, and the staff was pleasant. - The location
- Grisselle (10/5): - Large room
- Lacy (10/5): Excellent customer service. - Parking, and location. NA
- Cliff (8/5): -
- Shanta (10/5): Don was exceptionally wonderful! Will return if needed for a stay. - The cleanliness, location, and the breakfast options.
- Barbara (10/5): -
- Taura (10/5): -
- Lakeysta (5/5): -
- La'Tisha (10/5): -
- Willie (10/5): Enjoyed my stay - Nice ambiance and cozy vibes!
- Blackwell (10/5): - The location was good. The staff was very professional and kind.
- Victoria (8/5): -
- Bradford (10/5): It was perfect - Clean I liked everything
- Kajuanna (5/5): I have no other comment, I just wouldn’t stay here again. I pick properties to stay with the hopes . - The rooms wasn’t up to standard, trash was in the hall ways, the carpet in the hallway need cleaned, elevator floors were not clean. Sheets were not clean we had to remake our beds with new ones. Bathroom didn’t have soap, we went to Walmart and bought some but also requested they put a new one in. No parking on the property, we had to park at the property next door. I just wouldn’t stay again. Online was very misleading.
- Cheryl (8/5): It was alright. - Loved the 2 Queen Suite. Loved the receptionist. Loved the location. Cracker Barrel is close by. The pull out sofa wasn't made up with sheets and comforter. This left the mattress visible. The mattress was horrible with spots. My mother didn't sleep on the mattress. She slept on top of the sofa. Those mattresses need replacing.
- Beauty159 (10/5): -
- Deanna (10/5): - Clean. Staff was friendly.
- Alisha (6/5): - It was farther from UAB campus than I preferred and the rooms were not ready on time.
- Megan (4/5): - Checked in at 9:30 pm expecting a double queen room and a fold out sofa (because that is what I booked) and was told they only had king beds left. We were given room keys to a room that was clearly dirty and occupied, and when I went back downstairs to the from desk they had to search for a room to put us in. When they found one, it smelled like wet dog, had no tv remote, and no linens for the pullout sofa that my 13 year old son and 9 year old daughter now had to share. I typically do not write reviews, even negative ones, but I was wholly unimpressed with this stay that cost us over 200 dollars for the night.
- Thomas (10/5): - Several restaurants close by. Limited options for breakfast. Staff friendly.
- Sheina (3/5): - Near my church The room was horrible and dirty . The worse home wood 2 I've ever stayed in. . And the bugs were unexceptable . Had to buy my own paper towels & toilet paper only a 1/2 roll was there at check in . Empty bottle of conditioner in bathroom. Soiled cushions on couch , large gap under front door , phones didn't work , silverware was tarnished, mix match things in the cubards .
- Craig (10/5): -
- Robert (10/5): - This is a great hotel and somewhere I would stay again. The room was a perfect size for our family to spread out and relax.
- Melanie (10/5): - Service was great. Hilton’s are always so clean
- Marta (8/5): - Pull out couch mattress was dirty
- Sherry (10/5): - The staff was great! Thank you!
- Lachia (10/5): - Staff was excellent. Everything was nice, clean and smelled amazing.
- Roland (2/5): Worst place ever. - They had a pipe burst..... was not professionally cleaned up. Half of our room is soaked. had go get extra towel just to stat on first floor. ( we had injured fur baby with us) We could not change rooms because THATS all they had. (bul**hit) the parking lot at 4am was almost empty. NEVER STAY THERE.... And just found out we paid twice.
- Constance (10/5): - Comfort
- Yolanda (10/5): - There was an issue with my room. Instead of waiting until I reached the property, she called me to discuss my options. She also gave me a good restaurant recommendation. The property had a water leak that day. I told her I will return for my receipt. However, to avoid me walking on the wet floor, she walked the receipt out to my car!! I felt special!!
- Jeffrey (2/5): - Thieves!!!! Beware, we stayed in 7 rooms for a work trip and had AirPods/electronics stolen out of 2 of the rooms. DIRTY. Also the rooms are filthy. Do not stay here.
- Anthony (7/5): -
- Timothy (6/5): - The staff was friendly, but the facility was missing some basic items. The shower didn't have shampoo or conditioner. There were no napkins at the breakfast. The TV in the room was damaged on part of the screen.
- Latonya (7/5): -
- Emma (10/5): - The dining area is spacious, staff was very cordial and efficient, The room was clean, spacious, equipped with several amenities for the guests.
- Sonjya (2/5): Do not stay! Disgusting. - Filthy. Old. Outdated. Breakfast was horrible. But the staff..AMAZING! Rue and Peyton went above and beyond and tried their best to accommodate. But they cant do but so much with what theyre given. Do NOT BOOK HERE. SOFA BED IN KING 1 BR suite was DISGUSTING-had soooo much crumbs, a pacifier and blood stains all over the mattress, A/C didnt work in room. Marks all over the walls in hallways and room. Showers were sooooo dark and dirty. So much grime in there. No one is cleaning and upkeeping this hotel! Period. This should not be a Hilton. It should be a best western or motel 8.
- Benjamin (10/5): Exceptional -
- Darlene (10/5): Exceptional - Ease of reservation, pet friendly, friendly staff, good breakfast, nice location, outdoor seating ***
- John (4/5): Disappointing - The staff at the morning breakfast were so attentive and kind. The animal smell in the room was awful. It permiated everything we brought into the room. We kept our bags closed, yet everything smelled like dog. There was also a guest that had trouble controlling their lil barker, but when brought to the staffs attention, they somehow were able to get it under control.
- Ladarrian (10/5): Exceptional -
- Herschel (10/5): - Great stay. Professional service.
- Laruth (8/5): Very good -
- Baylark (8/5): Very good - The room was nice, but the bed was a little hard. Breakfast was crowded, so there was not much food left. Food was being restocked, but we had to be on our way and could not wait. My husband, I was surprised that this breakfast buffet did not serve ieggs.
- Sonja (8/5): Very good -
- Cliff (1/5): Dirty rooms, hallways, and fleas - Location was good The first room we had the sheets were dirty and there was a soiled towel under the headboard of the bed.
- Richard (10/5): - great hotel staff
- Phillip (10/5): - Property was very clean
- Sherry (10/5): Exceptional -
- Thomas (10/5): - Very beautiful area and convenient to shops and restaurants at the Summit! Only issues was road noise from interstate!
- Patty (4/5): Disappointing Stay Experience - We stayed in Room 400 and were disappointed with several aspects of our experience. The carpet was extremely dirty, to the point that we had to keep our shoes on at all times. Additionally, the curtain or room-darkening blind was not functional. We reported this issue to the front desk upon our arrival, but it was not addressed. We followed up twice more on Saturday morning, yet no action was taken. We were out of the room by 10am Sat & didn’t return until 7pm, so they had plenty of time to fix it. As a result, our youngest son was awake by 6:30 a.m. due to the light entering the room. Furthermore, the breakfast area was not adequately stocked—both the food and juices were depleted in the morning, which was frustrating. Given that we paid over $500 for a two-night stay, we expected a much higher standard of cleanliness, responsiveness, and guest amenities. We typically stay at Fairfield or Homewood Suites- will not be staying at any Home2Suites again.
- Amy (8/5): - It was a new place
- Phillip (10/5): Exceptional -
- Jennifer (2/5): - The night time lady was so rude, we had no shower curtain, no sheets for sofa bed, tub wouldn’t drain. It was horrible.
- Darryl (10/5): - Clean facility, accommodating, courteous, and professional personnel.
- bobo136 (2/5): Horrible facility and management! - This hotel is by far the worst I have ever stayed at. I waited until 8 pm on a Sunday night to get my room because "it was being cleaned." The toilet seat had urine on it, the shower was full of hair and the bath mat was dirty. Additionally the kitchen area was disgusting, smears all over everything. I was there for 6 days and they didn't even offer to come clean the room!! Oh but they we "so nice", gave me 5,000 of the 168,000 points back. Horrible facility and management!!!!!!!!
- Kimberly (6/5): - Our air conditioner did not work in our room. Very hot!!
- James (4/5): - This was clean and first glance… until we got ready for bed. There was blood splattered all over the comforter. Which was turned so you wouldn’t see it unless pulling everything back. The bathroom had mold all over the shower & sink. It’s funny because as we were checking in another couple was up complaining about their room. But the staff was nice and sorry.
- David (8/5): - All good
- Verified traveler (10/5): - Everything was clean hair and dust free the employees and front deck was nice quick check-in breakfast was nice the pool wasn't open but did get an opportunity to go next door to the other hotel but overall we had a great stay.
- Kathleen (8/5): - Everything was fine
- Justin (8/5): - The staff was wonderful, but expedia only sent them that i had booked one room. I had booked 2 rooms both with 2 queen beds and suite, and paid for both. Expedia sent one room, 1 king bed. The staff went above and beyond to get us another room. Expedia should be refunding the cost difference in rooms. Again, the staff was GREAT
- Melissa (9/5): Clean and comfortable for our family of 6 plus our pup! -
- Timothy (10/5): Exceptional - Everything!
- Daniel D. (8/5): - The overnight staff was not helpful and seemed bothered when asked questions.
- Darrell (10/5): - Staff were great. Super nice group.
- Ruthann (10/5): The staff took great care of me and made me leave happy - the staff went the extra mile to find and save my electronic chargers more variety in the store for snacks and drinks
- Christy R (8/5): - My first room the shower didnt work tye staff was very accommodating found me another room a couple of hours later
- Torres (1/5): Find another place. - Nothing Very dirty. Carpets not vacuumed. Shower curtain black at the bottom. Black mold came out of the shower door molding. ( We had 2 rooms)Trash left in the hall overnight. Breakfast was very scarce when I went down but they did replenish AFTER I had eaten. No orange juice or apple juice just flavored water. I complained to the management but nothing ever came of it. Staff in the evening was brusque.
- Robert (10/5): - Very clean and the staff it was amazing
- Lori (8/5): Comfortable beds and room was clean and roomy. - Clean and comfortable. The breakfast was cold and not a good selection even for a free breakfast.
- Daniel (10/5): Exceptional -
- Blach (8/5): Very good - The hotel was close to my destination, clean and the staff was friendly.
- Fredrick (8/5): Very good -
- Arthur (10/5): I would stay here again. - The location were great, it's near restaurants and shopping. The breakfast selections could have been better. Because of my diet I could not eat the food provided, but I was close enough to a supermarket.
- Gary (10/5): Convenient area to many new restaurants, clean, and quiet. - Staff was excellent. The blanket for the bed . Under the cover was what seemed like a mattress pad for the bed blanket and very thin.
- Terry (7/5): Good -
- Valeria (10/5): - Excellent customer service! Room was clean, spacious and comfortable. Close to restaurants and shopping.
- Donald (6/5): - Staff and customer service were good. The only disappointed with our stay was the complementary breakfast. The food was cold and the choices were limited. There wasn’t even a microwave present to heat the food. The staff member (very kindly) suggested that we take our food to the room and heat it up. Hilton standards were definitely not met. I would highly recommend you discontinue the complimentary breakfast until it can be brought up to par. By discontinuing this substandard offer, your guests can be afforded the opportunity make other decent breakfast arrangements in advance.
- Marissa (10/5): - Loved this hotel.
- Nekita (9/5): I came for my birthday and really enjoyed my stay. - Everyone was respectful and kind. Loved the atmosphere and how well everyone gave us our space. I also felt safe. Everything was nice no complaints The water was just overpriced
- Sharquita (10/5): Very clean and the staff was friendly! - N/a
- Torres (2/5): Comfortable beds but housekeeping is negligent. - I was very disappointed. Our room had not been vacuumed and it looked like someone had been sitting on our beds after they were made. The couch had a big stain on the part where you sit and a stain down the side. The carpet was dirty. There was trash on the floor. The shower curtain was disgusting but I didn’t see it until I showered the next morning. The person traveling with us said mold came out of the shower door and crawled down the drain. Breakfast the next morning was disappointing when I went to eat. They did, however, replenish in time for the rest of my party. They had no orange or apple juice.
- Geri (8/5): Great stay and accommodations for our competition in downtown - It was a great location to shopping, entertainment near/around trussville. A short 15 min drive to downtown where we had a competition. We were there on a weekend, but had it been a work day I could see where it would be a busy area.
- Clair (2/5): Disappointed in the bathrooms. - The property was convenient to the interstate as we were traveling as a family on a long road trip. The staff tried to help us with the various issues we faced. In our first room, the tub drain was so clogged my husband could not even shower without almost overflowing the tub. They kindly moved us across the hall, but then the second room looked dirty by the headboards and the shower head did not work at all.
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