Mercure Jakarta Pantai Indah Kapuk

Location: Jalan Pantai Indah Kapuk Kamal Muara Penjaringan North Jakarta, Jakarta, id

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Soundproof rooms
• Ironing service
• Massage services
• Non-smoking throughout
• Concierge service
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Water park access (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Swimming nearby
• Bicycle-friendly property

Rooms Available

• Superior Twin Room

  Guests will have a special experience as the twin room offers a pool with a view. Providing free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV, soundproof walls, a tea and coffee maker, a wardrobe as well as sea views. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Privilege King Room

  This double room's special feature is the pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV, soundproof walls, a tea and coffee maker, a wardrobe as well as sea views. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Superior King Room

  Guests will have a special experience as the triple room offers a pool with a view. Providing free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned triple room provides a flat-screen TV, soundproof walls, a tea and coffee maker, a wardrobe as well as sea views. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• King Suite

  This suite's standout feature is the pool with a view. The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV, soundproof walls, a tea and coffee maker as well as sea views. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Privilege Twin Room

  The twin room provides a tea and coffee maker. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Desk
  • Coffee machine

Guest Reviews

• Morgane (10/5): -
• Samira (10/5): - Hôtel très bon rapport qualité prix ! Literie impeccable et petit déjeuner de qualité. Le personnel de l’établissement était très serviable aimable souriant 😀 et sympathique. L’hôtel est très bien situé à 15min de l’aéroport et au pied du Mall PIK avec un accès direct depuis l’hôtel. Belle piscine et commodités. Très belle expérience dans cet établissement. Je recommande fortement si vous êtes de passage à Jakarta !
• Ally (9/5): - Easy access to PIK mall
• KUNLIANG (10/5): 服務好環境佳 - 整體環境新穎 床單沒有每天更換
• Sabine (9/5): - Schönes Hotelzimmer, bequeme Betten und alle sehr freundlich und zuvorkommend. Direkter Zugang zum Mall. Es gibt nichts zu bemängeln.
• Latty (9/5): -
• Kimarie (4/5): -
• Wan (8/5): -
• sulaiman (8/5): -
• Mun Yip (8/5): - The hotel is located next to PIK Avenue mall, very convenience for shopping and food. The hotel staffs are very helpful and polite.
• Kok Toong (10/5): Good - Good Good
• Majed (10/5): - كان كل شي رائع كل شي اعجبني
• Michael (10/5): Perfect stay - Very friendly and helpful staff. Clean rooms good location.
• Majed (10/5): -
• Craig (10/5): Very comfortable place to stay - Next door to a shopping centre and a great chocolate drink shop. A little away from offices where I had meetings, but one was in the business centre next door - only walking distance. It balanced out.
• Pei Koon (10/5): Definitely will be back. Highly recommended. - Great service. We had a short stay and really loved it here. We were warmly welcomed by the staff. Ghina at reception was very helpful and friendly. Huge applause 👏👏 for all the staff at Mercure Hotel PIK Jakarta. They were polite, friendly, and showed great passion, especially when dealing with some rude and arrogant tourists during breakfast service. The breakfast was delicious, with a wide variety of food choices. The hotel’s location is very convenient—the mall is right next to the hotel and easy to access. Thanks to the whole team!
• simon (6/5): -
• Gerhard (9/5): Echt toll - Alles bestens für mich, super Hotel mit Anbindung an eine moderne Mall und in Flughafennähe —
• Culture17600580955 (10/5): My stay at the Mercure Pik - Location & service wise perfect. And quite value for money. Service too good. Vina, the service attendant at the breakfast arena took good care of guests
• Hj sismat (9/5): I just wish I could stay longer but Its okay we will definitely stay there again - Amazing facilities and awesome staff Nothing
• eCOLD (8/5): -
• Aristyawan (8/5): Great location, near shopping center and comfy room - The location is superb. Literally attached with PIK Avenue Mall. It makes us easy to find restaurant. Room is quite comfy for short stay. I don't like the way to parking lot. It is confusing. BUt so far that is okay.
• Beverly (9/5): - Good customer service. Staff are helpful and friendly. A bit far from the city
• lichang (6/5): -
• Patricia (10/5): Enjoyed the comfortable ambient room, perfect stay after a long trip, with the mall right below and the airport in close - Comfortable stay, immaculate room, stellar location
• Elly (10/5): - excellent customer service
• Emre (9/5): -
• Sipilä (7/5): Paikka on menettänyt entisen loistonsa - Hyvä sijainti kun halaa siirtyä lentoasemalle vaivattomasti Olimme siellä aikaisemmin kaksi vuotta sitten ja palvelu, sekä siisteys siitä on laskenut reippaasti. Paikka tarvitsisi kunnostusta ja vanhat kokolattiamatot pitäisi välittömästi poistaa.
• Sam (7/5): It was a decent stay - More variety from the breakfast compare to few months back. Gym facilities is really small and old. Very limited equipment. Salad counter can be improved further. Towel all looks very old, yellowish and dirty, perhaps can upgrade
• Syamsuriani (9/5): -
• 蘇 (8/5): -
• David (8/5): -
• Ni Made (9/5): Excellent experience -
• See Kah (8/5): -
• Stay09703071093 (10/5): marvelous - the hotel is so nice, welcoming and supes comfy, i would like to go there again
• Mohammad Shamsul (10/5): -
• moodbidrib (10/5): Good hotel and location - Nice hotel and great staff. Well located. Breakfast though needs a lift and improvement. All the more reason for me to write the very courteous service of Ghina and Azhar at the reception. Thank you both, one at the time of check in and the other at departure.
• Miyachi (7/5): -
• Pui Ming (8/5): -
• Eu Jin (9/5): -
• Jeroen (10/5): Top hotel - Het hotel was top en netjes met veel faciliteiten van gym tot massage en het zit aan een mall dus dat is makkelijk als je wat wil kopen Kan niks bedenken wat me tegen viel
• Trek36885857134 (10/5): Business meeting - Nice place for business meeting, near mall and good access.
• 斉藤 (7/5): -
• Tomoki (5/5): まあまえ - 特にスープが美味しかった ところどころ修復した方が良い箇所がそのままだった。洗面所の水の出具合がいまいち。シャワーの流量が低い。
• LINGHAU (10/5): -
• Abd Rahman (10/5): -
• Lola (10/5): Ein angenehmes Hotel. Will be back again - Die Lokalisation. Die Personellen sind hilfsbereit Das Wasser ist aus dem Waschbecken zu stark so dass meine Klamotten gleich nass ist.
• CAHIT (10/5): JAKARTA DAKİ EVİNİZ OLABİLİR, TAVSİTE EDERİM - mERKEZİ KONUMDA MÜKEMMEL. ALIŞ VERİŞ MERKEZİ İLE BİTİŞİK. YEMEKLER HARİKA. PERSONEL YARDIMSEVER. OTOPARK SORUNU YOK
• Aloy (9/5): I got 1 queen bed but they combine the double into one, not really like the bed -
• Patrick (10/5): -
• GoPlaces32398955418 (10/5): Good hotel - The check-in process was quick and easy, which I appreciated to Mei Housekeeping The room was clean and tidy. Good hotel. I will stay again 🙌🙌
• Lili (8/5): -
• Mohd Haizam (8/5): Good stay - Good location as it is next to a mall. But nothing special about the mall. Near to airport and the golf course. went to PIK Avenue mall but way below my expectation. Nothing great about PIK avenue.
• Sightsee40648692724 (10/5): Dinner christmas - Dinner Christmast at nusantara mercure pik have a pleasant experiences, serve by bintang so well and good. thank you for ambience also for the pastry holly berry pistachio is so delicious, wanna back for the next year!!!
• dimasprtm (10/5): Family Trip - Thank you to the receptionist who gave my nephew two cute dolls. He welcomed me very warmly and created a wonderful first impression. I forgot his name, but he was wearing a name tag with Japanese writing on it.
• ishmay (10/5): Excellent - The front office staff provided a welcoming and professional first impression of the hotel. They were polite, attentive, and efficient during both check-in and check-out. All questions were answered clearly, and requests were handled promptly. The team demonstrated good communication skills, maintained a positive attitude, and showed strong knowledge of hotel services and policies. Overall, the front office contributed greatly to a smooth and pleasant guest experience.
• 346namim (10/5): Excellent - A special thank you to the Front Office staff for your excellent service and warm hospitality. Your patience, positive attitude, and willingness to help make a real difference. We are grateful for your hard work and the care you show to everyone
• Luca (8/5): Great location if your office is in PIK - Location, staff super helpful Room is a bit small
• Mahli (9/5): -
• sensorma (8/5): -
• Mo Ghazali (7/5): - The bed was comfy and clean. I like the idea of having direct access to the mall. The toilet was smelly
• Loo (1/5): - Can’t even produce me an invoice
• Hock Guan (7/5): -
• Seaside21437675215 (10/5): Nice hotel - I had a really pleasant stay at the hotel. Staff housekeeping-nya sangat ramah, helpful, dan always ready to assist Mas Walidin. Kamar selalu dibersihkan dengan sangat rapi dan detail from the bed, bathroom, until the amenities, semuanya tertata dengan baik.
• 992anayat (10/5): nice - very good. all the staff were excellent. love the hospitality and the view was really amazing. would be happy to come back next time
• paulinesZ9575HF (10/5): awesome - had a pleasant stay in here and i would be happy to come back again next time. love the hospitality and love the hotel ambience
• Frank (5/5): - Het overal verblijf valt tegen. Weinig extra comfort. Alles is er wel maar valt wat tegen.
• stevenmilanosimon (10/5): Good Experience - Nice experience dinner at nusantara restaurant, sushi fresh banyak makanan, service nya sangat baik pelayanan dari mas bintang, dan mas danu sebagai staf sangat baik sangat membantu dan sangat baik always smile so kindly for give our experience in here, thank you
• Navigator16147479273 (10/5): Good ambience - Dinner here was very satisfying even though it was crowded but still comfortable, With a Japanese Ayce dinner feel, it's very delicious, Mas Bintang always checks and offers help if I need anything. Thank you i Will back again
• Andrea Lavazza (8/5): -
• novianap2021 (4/5): Not the best experience at Mercure PIK Avenue. - It wasn't a pleasant experience as I got bitten by bed bugs. I got about 6 bites from one night. The staff did apologize and told me to get checked by a nurse, but still—definitely not something you want to deal with on a trip. The staff themselves were friendly, no complaints there. But the cleanliness overall was a big letdown. The room felt pretty small, and the water in the shower had a weird smell that made the whole experience even less pleasant. Overall, the people were nice, but the hygiene issues were a major downside. Not sure I’d stay here again.
• arumpujilestaril (10/5): HOTEL RECOMMENDED AT JAKARTA - I had a very pleasant stay at Mercure Jakarta Pantai Indah Kapuk. The service was warm and the overall atmosphere made the stay truly enjoyable. The room was cozy, clean, and well-designed—perfect for resting after a long day. The breakfast had good variety and everything was nicely presented. I also appreciated the modern facilities and the comfortable ambiance throughout the hotel. The staff were friendly, attentive, and always ready to help, ensuring a smooth experience from check-in to check-out. Overall, Mercure PIK offers a great combination of comfort, hospitality, and convenience. Highly recommended!
• Inspire53204788655 (10/5): Great experience - I had such a great experience during my stay the staff here really made everything even better. From the moment i arrived, i was greeted with warm smile by all front officers. The check in process was quick simple and very professional. Thanks to Julius. Any request i had was handled rightaway and always with a friendly attitude. I really appreciated how attentive they were. Overall it was very pleasant to stay here. I’d be happy to stay here again thanks to the great service that was provided
• Explorer40655018032 (10/5): comfortable - its comfortable and modern. we really like how easy it is to check in and out. the service was exactly what we expected. definitely will come back
• Tatsuhiro (6/5): - 朝食のクォリティーがかなり低いので改善を要望する。
• Ashraf (4/5): - المطعم اصبح سيء جدا جدا أنا عميل من اكثر من سبع سنوات أسوء سنه 2025
• Jinling (9/5): -
• 826janitaj (10/5): Nice stay - I recently stayed at Mercure PIK for just one night during a quick visit to Jakarta, and I have to say, I was really impressed with the experience. The hotel has a modern and sleek vibe, which made it feel both comfortable and stylish. Check-in was smooth and the staff were friendly, greeting me with a smile as I arrived. The lobby area is spacious and well-lit, giving a good first impression. My room was clean and cozy, with a nice view of the surrounding area. The bed was incredibly comfortable, which is always a big plus for me, especially when staying just one night.
• Cruiser57752111214 (10/5): Good rooms and good rate, superb service , the front office team give me very good service , the food was good as well m - Good rooms and good rate, superb service , the front office team give me very good service , the food was good as well many variant to try
• limkho88 (10/5): Always feel like home - I had a truly pleasant stay at Mercure Jakarta PIK. The food was exceptional from breakfast to the àyce option, everything was delicious and beautifully presented. The variety and quality really stood out, making each meal something to look forward to. The room was also very comfortable, clean, and well-designed. I especially appreciated the cozy bed and modern facilities that made the stay even more relaxing. The staff were friendly and attentive, ensuring everything ran smoothly from check-in to check-out. Overall, Mercure PIK is a perfect combination of great hospitality, tasty food, and a comfortable stay. Highly recommended!
• 693madamt (10/5): Recommend! - One of the hotel that I could ever recommend. The room view is amazing especially on the high floor. All the front office staffs were good.
• Traveler52110115169 (10/5): so gOoooddd - Had a great stay at Mercure PIK! The room was cozy, the staff were friendly, and the location was perfect. Definitely coming back!
• Ahmad Akmal (10/5): -
• Peter (10/5): Outstanding location and servicesfor both tourist or business stays. - Staff were polite, attentive and always anxious to satisfy. Location was convenient and gave easy access to tourist locations and mall. Breakfast was an excellent buffet providing choices to suit the pallet of all travellers.
• Akmal Arif (8/5): -
• Bernard (8/5): -
• HENG YUAN (4/5): -
• Richard (10/5): -
• LuciaPrihandini (10/5): Nice staycation place in the heart of PIK area, nearby Soekarno-Hatta airport - Nice staycation place in the heart of PIK area, nearby Soekarno-Hatta airport. Considered as the most expensive Mercure hotel in Jakarta, totally super worth it with service quality that you receive when staying here. Comfortable room with complete amenities, connected with PIK Avenue Mall and nearby PIK tourist attractions, cold AC to beat the heat vibes, nice swimming pool with mini garden, awesome food and beverages. Thank you so much Mas Thomas for efficient check in process, Mba Kila for preparing welcome drink, Mba Indah, Mas Bintang, Mba Arum, Mas Afzal, Mba Gina from Restaurant team and Mr. Ramos Jonathan for welcome amenities, Mba Winda & Mba Agnes Marchelie for pre-arrival follow up email and all Mercure PIK staffs for excellent services and hospitality.
• Thomas (9/5): -
• 聖芝 (9/5): -
• Pascal (9/5): -
• Hiroki (8/5): -
• Brigitte (8/5): Good location - Very well located, near the airport and next to PIK avenue mall. The front desk could not find the booking , eventhough I shared the booking reference.
• Samuel Jr C (8/5): -
• Pablo (8/5): - Good
• Alejandra (10/5): - Nos alojamos por un viaje de trabajo y fue una gran experiencia. El staff estuvo siempre muy atento y amable. Fue muy cómodo tener las reuniones en el mismo edificio.
• Yung Yi (7/5): -
• ALVIN (8/5): Good for business - It is ideal for business traveller. But breakfast Selection is abit little for my liking. Overall good experience
• YONGHONG (7/5): -

Photos