Onomo Hotel Kigali

Location: KN 1 Avenue Rugenge, Nyarugenge District,Kigali, Kigali, rw

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Lift / Elevator
• Luggage storage
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Currency exchange
• Non-smoking throughout
• Shared lounge/TV area
• Infinity pool
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Garage
• Swimming nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard Room

  1 Double Bed

  215 sq feet

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Bedsheets provided
  • Soap

• Suite

  1 King Bed

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Sleep - Premium bedding and bed sheets

  Bathroom - Shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Bedsheets provided
  • Soap

• Suite

  1 King Bed

  431 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and desk

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Air conditioning
  • Desk
  • Private bathroom
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • Free WiFi
  • Bedsheets provided
  • Soap

• Standard Queen Room

  The standard queen room offers a queen size bed, air conditioning, a flat-screen satellite TV, work desk, safety deposit box, private bathroom with shower only and free WiFi.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Desk
  • Satellite channels
  • Cots

• Standard Twin Room

  This twin room offers two single beds, air conditioning, a flat-screen satellite TV, work desk, safety deposit box, private bathroom with shower only and unlimited WiFi.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Kitchenette
  • Satellite channels
  • Cots

• One-Bedroom Suite

  This suite features a tea and coffee maker, a safe deposit box and a TV with satellite channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Desk
  • Satellite channels
  • Cots

Guest Reviews

• Kavugho (6/5): -
• Susan (8/5): Enjoyable - Diversified meals and friendly staff. Well lit and ventilated rooms. Great taxi and tour guide service from the Silverbird Tours Lack of a hand-washing sink at the restaurant.
• Michael (10/5): Exquiste - I loved the room, staff, food, and absolutely everything they stood for. That they could even raise the bar higher
• Liliane (9/5): -
• Brandon (10/5): -
• Ivan (7/5): Great - The location was central and had amazing views. No smart TV and the menu can be expanded to cater for international guests
• Eucher (10/5): Un bonheur... - Un personnel exemplaire!
• adrian (10/5): - Everything Nothing
• Christ (6/5): -
• 308nonen (10/5): ONOMO Hotel in Kigali, supposed to be 5 Star hotel, as from every type of the service are very organised, hygiene 100%👌 - Honestly Onomo Hotel in Kigali Rwanda is the Best Hotel i ever stayed, Excellent service from the reception staff to the restaurant staff, friendly people , I loved everything there and i will always recommend everyone to go and experience the excellent hospitality . At the reception , sister YVONNE and brother GERVAS are the best even though everyone there delivered a great service. In the food section, these three Sisters treated me not only as a guest but as a family member ( as a Brother ). ONOMO Hotel in Kigali, may you guys live long so guests can always come and enjoy your excellent service and hospitality. Desire Niyonzima
• mwamukunda (3/5): -
• mwamukunda (2/5): If it was refundable l could change my stay from day one. Is not the cleaners fault is the management. They should inves - The location is nice it’s centered, the waitresses were really nice and attentive. The housekeeping lady was also really sweet. They never cleaned the rooms, we had to remind them at least 5 times to clean the rooms on a two week stay. They never gave us clean towels so we had to remind them about that as well every night, which became really tiring we also never had toilet paper at some points. One time we were at the reception and a white man came, and they ended up serving him before us, which was really disrespectful. If you’re going to stay here, just know that they collect towels really early in the morning so be prepared for that, that also means that they left us with no towels in the mornings. Quick reminder outside food is not allowed, even if they did not inform us about that prior of ordering the food or during the check-in.
• Shonte (8/5): Nice stay in Kigali - Hotel location is easy to get to and well known by drivers and moto riders. Pool view Lobby ambience Spacious, clean rooms. Friendly, helpful staff. Service was a little slow in restaurant to get a drink or cup of ice. Breakfast buffet options were ok but not great.
• Kibre (8/5): - Amazing breakfast!
• Adebola (10/5): -
• Matthew (9/5): -
• Joel (9/5): -
• Soltan (8/5): -
• Soltan (8/5): -
• Abdulmalik Suleiman (7/5): - The staff The rules... expecially that of not coming in with outside food.
• adrian (9/5): - 2 Nd time there always good great food very happy it's were I meet my very close and dear friend All was great
• machumi (10/5): Amazing stay at ONOMO Hotel Kigali, everything was perfect. - My stay at ONOMO Hotel Kigali was amazing. Fantastic service from reception to housekeeping and the bar with a nice view. Special thanks to Justine for the great tour experience and Gilbert for outstanding bar service. Truly memorable. Everything was fabulous and the service was top notch
• Grace (10/5): - Breakfast was fresh and great variety! we enjoyed the breakfasts! The Staff have amazing customer service!From Denyse at Coffee bar( She makes the best Capuccino and has great customer service), to Sandra at reception; she warmly welcomed us and processed teh check out very well. And the driver who picked us and dropped us was exceptional. I have told my friends and Family to always use Onomo Hotel when in Kigali!Thank you! Nothing.All was great! Just wish could have stayed longer!
• Sandra (10/5): -
• Wade Abergut (10/5): -
• Brad (10/5): -
• Juvenal (8/5): - Bon emplacement, collaborateurs gentils et serviable !
• Nicholas (7/5): -
• Therese (7/5): Une vraie pause douceur ❤️❤️❤️❤️ - L'hôtel était vraiment bien. J'ai particulièrement apprécié: - la bienveillance du personnel - la propreté des lieux - la vue de l'hôtel. Ce qui m'a dérangé: - Les toilettes dans la chambre. Ce n'est pas agréable. - certains produits du buffet du petit-déjeuner était moyen (fromage, gâteau, pommes sautées...)
• GREMA KAOUMI (10/5): Nice personnel - Very nice
• Collins (9/5): It was good - All the food. Nothing
• IRISCA JANE CATHERINE (7/5): Onomo est un etablissement paisible personnel accueillant et surtout tres disponible - Le petit dejeuner varié mais peu mieux faire La qualite de la nourriture
• Juliet (7/5): -
• Brighton (7/5): My stay was awesome! - The food. N/A
• Maya (8/5): -
• Lubwama (10/5): I just enjoyed my stay staff was so welcoming - Breakfast was so nice yeaaaa and location was good favorable Gym no equipments they are few
• Paul Joseph (5/5): -
• UWASE (7/5): bon - le service et autres etaient appreciable. Mais penser a inclure le cout de transport de l'aeroport a l'hotel dans le prix de la chambre le fait de me faire payer le cout de transport alors que je pensais que cela etait inclu dans les frais de la chambre
• Toyin (9/5): A home away from home experience - Varieties and sumptuous.The security around the hotel is commendable Check out time should be noon.
• Aniuche (8/5): -
• MOSIDI (5/5): -
• Ruga (9/5): It was a great stay to say the list. Very secured, great customer service and good breakfast. - Breakfast was excellent. room were good, clean even though they were a little small, but that is not a problem, that is how they are designed. Need some kind of heating when cold. Bricks can get really cold at night, especially when its cold outside. It was a bit cold in the room in the middle of night. Breakfast, good vibe, simple but yet elegant. Courtesy of staff was excellent. The view on the patio for breakfast of sit out was brilliant. I liked most of the things about this hotel.
• Jacqueline (8/5): - Food was good, staff were nice The blue light on TV which I vouldnt switch off
• Kenneth (10/5): Comfortable place and happy people. - Comfortable, friendly on arrival and during stay. Forgot to pay for breakfast when we booked and we both paid an extra $13 each on arrival and it was well worth it. Breakfast and meals we had worth every penny and excellent choice:
• Jewel (10/5): I absolutely loved this property and will return!! Thank you for an excellent experience. - I absolutely loved my stay at this property!! It’s was very nice clean and the staff was very welcoming. There was nothing I didn’t like about this place. Everything was spot on and I throughly enjoy myself. I will return!!
• Musubao (5/5): -
• Mankoe (8/5): - Loved my stay here from breakfast to the facilities The pool needs a heater It was difficult to enjoy the pool because it was cold
• Simon (10/5): - Propre et comfortable Rien
• Ebierete (8/5): -
• Georgios (8/5): -
• Nic?? (8/5): Pratique et confortable - Le site , l'ambiance, le confort , la douche, le petit déjeuner très copieux, la vue Qq petits soucis et pertes de temps à la réception pour payer et ajouter une nuit au séjour ...pas bien grave ..écart de prix de presque 50% entre 2 nuits consécutives bien que l'hôtel soit quasi vide..?
• BERNARD (8/5): Efficient facilities and good value for money. - It was a comfortable stay and I enjoyed myself. Friendly staff, breakfast was okay, room was clean, WiFi was stable and location was excellent for my business in Kigali. Room tv too small.
• Pauline (9/5): -
• JJennifer (10/5): Beautiful, historic country - Everything I like including the food Nothing
• VENUGOPAL (9/5): -
• farihath (10/5): -
• Jean Claude (9/5): -
• Jani (10/5): Excellent value-for-money stay in Kigali - -Great location -Clean and well maintained -Friendly staff -Excellent breakfast -Free upgrade to suite :) No complaints!
• David (8/5): Excellent stat, but not great hotel staff. - I very much enjoyed the convenience of the location, which was centrally situated with easy access to local attractions and public transportation. The facilities were spotless and well-maintained, contributing to a comfortable stay. The accommodations were spacious and tastefully furnished, and the on-site restaurant offered a variety of delicious dishes. Additionally, amenities like the gym and the outdoor pool enhanced the overall experience, making my stay both enjoyable and relaxing. I enjoyed every aspect of my hotel stay, from the comfortable room to the amenities offered. However, my experience was marred by the front desk staff, whose behavior was unprofessional and unkind. They were often rude, displayed a dismissive attitude, and made dismissive comments that made the stay uncomfortable and distasteful. Their lack of courtesy and demeanor significantly detracted from what could have been a pleasant visit.
• Jean Claude (9/5): -
• Jean Claude (9/5): -
• Samuel Syson (10/5): -
• Zahra (10/5): - the view the ambience
• Farid (7/5): -
• Claudine (7/5): - La vue sur la ville La qualité vieillie de ma serviette de bain. La lenteur de la cuisine pour servir mon déjeuner.
• Benard Emmanuel (10/5): Great stay at Onomo Hotel Kigali, Lovely pool, comfortable rooms, and good service. A solid choice for a Kigali visit. - Lovely pool, comfortable rooms.
• Celine (8/5): -
• Cheikh (8/5): It worthy a tour. I will come back - It’s well maintained, clean, fast track mode services. Overall, people are very kind and professional, especially the welcome desk people, the room service food delivery people ( George and another tall guy). Just one house keeping lady ( without a badge) who seemed to be rude: the way she acted after asking if I needed cleaning and I say yes. She expected a no. Her attitude was really upsetting and i forgot to tell the desk.
• Ankur (8/5): -
• Emmanuella (4/5): For the cost of the hotel Onomo should do better - The food The rooms too small the beds too small Very short wardrobe no fridge
• Pal (7/5): My first stay at Onomo hotel, Kigali - 1. Very clean linen 2. Security protocols 3. Nice deck for outdoor dining and meetups 1. Breakfast option for vegetarians 2. No hand spray in the toilet 3. Room size a bit small 4. No full view mirror
• BOB (8/5): -
• TheTraveller10000 (4/5): If you like waiting choose this hotel - Lots of hotel options with similar prices in Kigali, consider another hotel. Check in procedure extremely time consuming, took 45 minutes. No coffee at breakfast, requested a few times and eventually had to leave after waiting a hour. Also no glasses for juice so ended up using the coffee cups to drink juice. Takes extremely long to bring food at lunch or dinner time, be prepared to wait another hour.
• Emmanuel (10/5): I want to thank , two major staff , Copping and Angela - Every thing was good Nothing
• Itu (9/5): -
• Itu (9/5): -
• Erick (9/5): -
• Kadiatou (5/5): -
• Kweku (7/5): Great location. Nice restaurant and restaurant views. Friendly staff. Rooms adequate. - Decent breakfast buffet. Great views from the restaurant! Rooms were adequate, clean, beds OK, but with little character and/or style to them, almost like school rooms. Rooms are adequate with little style or character.
• Louis (8/5): It was very friendly and comfortable - Very clean Small swimming pool
• Abdou Aziz (7/5): -
• Ramy Abouzaid (9/5): - Overall, the hotel is good and offers a pleasant stay. The location was amazing, so close from downtown. I noticed that some staff members were a bit aggressive and not very professional in their approach. Despite this, the facilities and general environment of the hotel are enjoyable.
• Julius (7/5): -
• Rana (8/5): -
• Alan Beh (7/5): Strategically located in the central of Kigali - Location & View Breakfast Options
• Alan Beh (7/5): Good for business traveler and central location - The restaurant view & location Breakfast options
• Albert (10/5): -
• Francois (9/5): Wonderful - Breakfast and meal. Staff was very helpful Lack of teeth brush and toothpaste
• Wardah (6/5): -
• Mugabo (8/5): -
• Hughes (1/5): -
• Barbara (8/5): Lovely staff who aim to make your stay very pleasant - Nice rooms; restaurant has a beautiful view Restaurant service was very slow (we waited an hour and 20 minutes for our food); had to ask for a hair dryer and then it was removed from the room get I used it once so I had to ask for it again; but staff were always kind and apologetic for any mishaps.
• Zainab (10/5): -
• Cherif Sadabou (9/5): -
• Mike (8/5): -
• Jean jacques (8/5): - Good stay, quite, professional personal
• Paul (9/5): -
• Jacqueline (8/5): It was good thank you ! - It was clean Food service was a bit slow
• Boubacar (10/5): - I came to see a doctor
• Byiringiro (2/5): I need a refund - I never stayed at the hotel due to me missing my flight and I tried to cancel it throu the app but I couldn’t and also I tried to contact the property and it didn’t work

Photos