Metzy Residence Hotel

Location: Kololi, Kotu, Serrekunda, Kanifing, Serrekunda, GM

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 01:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Concierge service
• Elevator
• Conference space
• Free breakfast
• Safe-deposit box at front desk
• Smoke-free property
• Wheelchair accessible parking
• Conference center
• Free self parking
• Airport transportation - pickup (surcharge)
• Wheelchair-accessible van parking

Rooms Available

• Deluxe Apartment, 3 Bedrooms

  3 King Beds

  1076-sq-foot room, balcony with pool views

  
  

  Layout - 3 bedrooms, living room, and dining area

  Internet - Free WiFi and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 3 bathrooms, shower, free toiletries, and towels

  Practical - Safe, laptop workspace, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Window screens
  • Electrical adapters/chargers
  • Laptop-friendly workspace

• Deluxe Apartment, 2 Bedrooms

  1 King Bed and 2 Large Twin Beds

  861-sq-foot room with a balcony

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, laptop workspace, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Separate sitting area
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Window screens
  • Electrical adapters/chargers
  • Laptop-friendly workspace

• Deluxe Double or Twin Room

  1 King Bed

  377-sq-foot room with a balcony

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, laptop workspace, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Desk
  • Private bathroom
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Separate sitting area
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Window screens
  • Electrical adapters/chargers
  • Laptop-friendly workspace

Guest Reviews

• Gloria Jean (10/5): - Love this hotel. I safe an the staff made feel family member. Walking from beach and alway from party scenery. Perfect location.
• Lamarana (10/5): - Very nice clean
• Peter John (6/5): - Been before will return
• Michelle (6/5): - This is my second time staying at this resort and I feel that standards have dropped and repairs are not dealt with quickly and clients are being put in faulty rooms. I was moved twice before getting a decent room. I think next time I will choose a different resort.
• Eliyas (10/5): - Brilliant place to stay, magnificent staff,very clean definately recommend this hotel.
• jay (8/5): - I stayed for two days only to experience the rooms at the hotel. I was placed in a room with no cleaning before arrival. No towels no toilet paper and a broken toilet seat. My plan was to stay 7 days but I changed my mind and went to another hotel. The front desk clerk girl acted like I was bother to her for asking of my demands for a clean room.
• Fatmata (8/5): - The place was clean, their staff are nice and it is close to other tourist attractions spots
• Leshonda (8/5): - It was my second stay at Metzy. The staff so very friendly and accommodating. Only wish for more variety breakfast for non pork nor beef eaters.
• Donna (10/5): - Great staff and obviously in the process of making improvements
• Donna (10/5): - We had a great time. Staff was great, friendly, and very accommodating. Rooms were spacious
• Michelle (8/5): - My stay was really nice, the only downfall was the internet had no wife for best part of my stay, I had to go out of the room to get it… staff are very professional and very polite…. Will def recommend and will stay here again
• Gloria (10/5): - I like there was security gate. The cook did outstanding on the food. The cleaner alway provides extra', they alway accommodate. The staff at desk was protest of they guest piracy. My room had a view of lots natural, on last a saw a monkey, lors birds, and butterfly.
• Donna (10/5): - The staff at the property were excellent. Everyone was very friendly, helpful and very accommodating. We ended up staying there nearly 3 weeks and in that time it was comforting to know that staff was concerned for you if you were away from your routine. This was particularly reassuring as we were two senior women travelling without our husbands. We felt very safe. If there was an issue with anything the issue was addressed in a timely manner. It is clear that the facility is working to improve the quality of its property. Without a doubt I would recommend this property as a great place to stay.
• Margery (6/5): - On a whole the staff was welcoming, polite and very professional. Couldn't come to the reasoning for only 1 bottle of water in the room on arrival. Service was slightly slow when requested anything for the room. A few things that needed to be put right, No shower gel in the dispensers, Do not disturb or room cleaning required did not work. Flushing of the toilet jammed but I worked it out before I left so that it the water never kept running all the time in the system. All in all a pretty comfortable stay.
• Beverley (10/5): Great hotel - Fabulous friendly hotel great for children lovely pool spacious rooms with air con cleaned every day great breakfast with different choices daily we had a brilliant 2 weeks definitely go back again
• Musao Mary (8/5): - Staff are friendly exceptionally hardworking and enjoying their job
• MAMADOU LAMINE (6/5): - Room and bed are confortable. But the staff who take care of cleaning and cleanliness do not do their job well, especially in the toilets. More effort will be needed to provide customers with clean towels. The swimming pool is very beautiful
• D (6/5): The Metzy Experience - The Metzy Hotel has potential but requires: 1. Capital injection to upgrade facilities and improve the structure generally. 2. Trained and effective management team to support main areas of services 3. Cleaning staff- they are continuously under strain and ill equipped to carry out their work. The location of the hotel is ideal with access to other resorts, businesses and local communities. Isha at the reception desk was vey helpful and professional. She however needs support from management as she takes a lot of customer grief.
• Simeon (4/5): There’s potential in the hotel - The hotel needs to be closed for serious refurbishment, maintenance is poor cleanliness is poor staff shortages lack of training
• Christiana (4/5): Hotel from Hell - Location was good but the access road needs upgrading. The whole building needs refurbishing because of poor maintenance the building is dilapidated. Aisha was a fantastic receptionist always trying her best to solve difficult issues. Cleaning was extremely bad. Breakfast choice was limited. A big Shout out to Ibrahim in the restaurant.
• Victor (10/5): My Metzy Residence Hotel Stay - A-metzy-ing! I felt safe and well taken care of at Metzy. The ambiance was great, the staff were friendly and responsive. The meals were decent and the housekeeping did a good job with amazing honesty. The power supply was mostly on and outages lasted only five seconds at most. The internet connectivitty was good. It would be even better if the management fixes the wall of the dining room and positions the breakfast chef outdoors. Keep up the good work Metzy.
• Patricia (8/5): - Our 4tb stsy
• Simon (4/5): - 1st impressions the hotel looked nice. But there many renovations going on which should have been completed in the low season & not at the start of the high season.. Breakfast was describe as a buffet, but one always had to ask for milk, bread, rolls, juice & even glasses / cups.. Wi-Fi was a hit & miss. Router kept on disappearing during the day & would return if one queried where it had gone. Swimming Pool looked nice, but unfortunately to much chlorine as it affected the eyes & skin. No real service for those @ the pool for drinks & food - one had to go into the restaurant. Food was expensive. Staff were always friendly & helpful.
• Idrissa (10/5): - Great property
• Hugo (10/5): - Good prices 5min to the beach Friendly staff Overall: Really good
• Zaid (6/5): - I like the quiet place and the rooms but the services is not perfect
• Antonio (8/5): Rainey days in Gambia. - The time spent at the hotel was ok the place is old needs a lot of renovation. The area around the hotel needs a lot of work the rain made it very difficult to go in or out .
• Jessica (6/5): - Staff was helpful and friendly. Wifi was terrible!!! It was quite noisy as children running about and at the pool. Rooms were clean and would stay here again if they fix the wifi.
• Patricia (6/5): - The hotel is satisfactory for the price
• Momodou (10/5): - Staffs are very friendly and helpful. The place is very clean and safe to live.i will recommend it to anyone
• Fiona (8/5): A good hotel for the money - My second stay at this hotel. Good value for money compared with other hotels in Gambia. Good facilities baring in mind that Gambia is a developing country. Staff happy to help with any issues. Breakfast reasonable but could be a bit more varied. Wifi - not good. The hotel has multiple routers but almost all were not working. Maybe 2 or 3 better ones would be better. When we complained they put a router outside the room again - but took it away the next day.
• Daniel (10/5): Excellent - Amazing
• phillip (8/5): - Just please work on the internet and hot water
• Princess (6/5): - Pretty hotel the staff are excellent and welcoming.The hotel rooms can be better there are holes in walls need paint cold bathing water and the card you use to enter is the same card used to keep your lights on .Whrn you leave the room all electricity shuts off including the mini fridge so your items spoil whrn u get back.They don’t give wash cloths and expect u to bath with a full towel bring your own
• Mirza (6/5): - An excellent value however property needs more care. Furnishing had dirty spots. We stayed twice within 10 days in two separate rooms and each one had some issues with fixtures, bathroom etc. So a routine proactive maintenance check should be practiced
• Binta (4/5): - Cleaners have alot of room for improvement
• Peter John (10/5): - Everything is as good as we expected with have stayed at this hotel before it just needs a little up lift on the refurbishment
• kennedy (8/5): A very enjoyable stay. Great location. - It was a very beautiful experience. 5 star to Mariama the receptionist for being si efficient, friendly and professional. Only downside is the Internet.
• Goedele (6/5): - Very one-sided breakfast. Baked beans, sausages and chicken every day! For Europeans there was only bread, jam and eggs. Staff is very friendly and helpful but you should not have to ask for basic things like towels, soap and pillowcases. It looked like the room was not cleaned before we arrived.
• Richmond (8/5): - The internet works but not connected across the facility
• Verified traveler (6/5): - There was nothing about this hotel that makes me want to stay there at my next visit to The Gambia.
• joseph (10/5): - They could change the breakfast same food every morning and also not enough staff to serve you
• Ingram (10/5): Metzy hits the spot! - Oh man, where do I start? Lemme start with Mariam, the ever helpful, cheerful receptionist. She is a credit to Metzy. Give her a raise, I say! Baboucarr was another receptionist who went over and beyond for me. Barrow from Housekeeping kept my room squeaky clean. The hotel is well located, walking distance from the beach which was handy as I was there every Wednesday jogging. The rooms, well mine, was L shaped and spacious. So spacious I could do my floor exercises right there and not outside on the balcony. There are his and hers sinks in the bathroom so we can do our teeth together. Romantic! Breakfast consist of boiled eggs, fried eggs, porridge, tea, juice, water and occasionally watermelon. Respect to the breakfast crew for feeding me and for the 'omelette man' for always remembering my 'usual, please': 4 eggs, no onions. Love the pool too. But my 2 year old nephew loved it so much it was a proper task to get him out of it! And to think Metzy wasn't even a choice of mine eh! This hotel hasn't seen the last of me yet. Whats' that Arnie line? Ah, yes! I'll be bacl!!
• Khadijah (10/5): - The service was absolutely wonderful. Amazing staff willing to help you at any time given, with any issues you’ve experienced regarding your rooms or just generally get around, visit places or recommended restaurants and tours. The pool attendant was very hospitable including all staff members as all wanted you to feel as comfortable as possible.
• Verified traveler (8/5): Nice hotel - It was fine, no complaints.
• Verified traveler (8/5): - The place is beautiful, clean en the staffs were so friendly too.
• Verified traveler (10/5): - Excellent
• Verified traveler (10/5): - All was excellent
• Verified traveler (10/5): - All was just great
• Verified traveler (10/5): - The WiFi in the room was not stable and the breakfast can be best. All the rest was excellent, nice place to stay. I recommend
• Verified traveler (8/5): - Nice property but require some repairs as things appears to be falling apart with the interior building work.

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