Grand Palladium Select Costa Mujeres - All Inclusive
Location: Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440, Costa Mujeres, MX
Star Rating: 4 Stars
Property Type: property
About this Property
Luxurious Spa Retreat
Exciting Recreational Activities
Experience 3 outdoor swimming pools, a complimentary water park, and outdoor tennis courts.
Culinary Delights
Indulge in local and international cuisine at one of the 8 restaurants, or enjoy room service and snacks. Sip on drinks from the 10 bars/lounges.
Unwind in one of the 670 air-conditioned rooms featuring free minibar items and Smart televisions.
Book your stay now for a luxurious, all-inclusive experience at Grand Palladium Costa Mujeres Resort & Spa.
Important Information
- Pool access available from 8 AM to 8 PM.
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Full-service spa
- Boat tours nearby
- Fitness facilities
- Free beach club on site
- Arcade/game room
- Health club
- Free WiFi
- Swimming pool
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Concierge service
- Evening entertainment
- Steam room
- Elevator
- Fitness facilities
- Supervised childcare/activities
- ATM/banking
- Gift shops or newsstand
- Conference space
- Snorkeling nearby
- Surfing/bodyboarding nearby
- Kayaking nearby
- Sailing nearby
- Scuba diving nearby
- Arcade/game room
- Free breakfast
- Health club
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Full-service spa
- Smoke-free property
- Wedding services
- Pool umbrellas
- Ecotours nearby
- Golf lessons available nearby
- Billiards or pool table
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- Conference center
- Snack bar/deli
- Pilates classes on site
- Playground on site
- Tennis lessons on site
- Volleyball on site
- Free self parking
- Free valet parking
- Airport transportation - pickup (surcharge)
- Free water park access
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Beach volleyball on site
- Boat tours nearby
- Free buffet breakfast
- Games
- Infant/toddler toys
- Concerts/live shows
- Mosquito nets
- Banquet hall
- Trampoline
- Covered parking
- Children's games
- Children's toys
- Fishing nearby
- Swimming nearby
- Water sports equipment
- Free beach club on site
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Lifeguard on site
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Stair-free path to entrance
Rooms Available
-
Junior Suite Poolside Ocean View
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
Furnished balcony/patio with ocean views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Memory foam mattress
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Selection Loft Suite Jacuzzi Terrace Ocean View
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
1066-sq-foot soundproofed room, furnished balcony/patio with sea views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Selection Junior Suite Pool Access Beachside
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
710-sq-foot soundproofed room, furnished balcony/patio with pool views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Suite Pool Access
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
710-sq-foot soundproofed room, furnished balcony/patio with pool views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Loft Suite Jacuzzi Terrace
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
1076-sq-foot soundproofed room, furnished balcony/patio with garden views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Selection Loft Suite Jacuzzi Terrace
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
1066-sq-foot soundproofed room, furnished balcony/patio with garden views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Suite Garden View Single Use
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
710-sq-foot soundproofed room, furnished balcony/patio with lake views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Memory foam mattress
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Suite Poolside
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
710-sq-foot soundproofed room, furnished balcony/patio with garden views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Memory foam mattress
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Selection Junior Suite Beachside Ocean View
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
710-sq-foot soundproofed room, furnished balcony/patio with partial ocean views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Memory foam mattress
- Pillow menu
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Junior Suite Garden View
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
710-sq-foot soundproofed room, furnished balcony/patio with garden views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Memory foam mattress
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Selection Junior Suite Beachside Panoramic Ocean View
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
710-sq-foot soundproofed room, furnished balcony/patio with ocean views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Memory foam mattress
- Pillow menu
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Selection Junior Suite Beachside
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
710-sq-foot soundproofed room, furnished balcony/patio with garden views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 55-inch Smart TV with cable channels and pay movies
Food & Drink - Coffee/tea maker, free minibar items, electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, jetted bathtub and separate shower
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Jetted bathtub
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Memory foam mattress
- Pillow menu
- Furnished balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- Window screens
- Child-size slippers
- Restaurant dining guide
- Accessible bathtub
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Christina (8/5): Overall, our stay was good, food was a bit hit or miss, which I think is typical for an AI. I would likely stay at Palla - Beautiful grounds and very friendly and attentive staff. The facility is massive, not easy to navigate by foot, Golf carts and boats are used to migrate throughout the resort, at peak tomes, you can wait for transportation services. Also, rooms are poorly lit, and feel a dated. There is also limited counter space for toiletries.
- JoAnne (8/5): Great visit with good food, wonderful staff - Beautifully maintained, clean and great access to ocean, restaurants and activities Abundance of golf carts and lack of pedestrian only walking paths
- 7e79492d657a70dea37bf8ec32835663 (7/5): -
- Alejandro (3/5): - Installations are quite new and with good quality overall. Different parts of the hotel don't communicate each other. A wedding reception in front of the family selection rooms.
- gisela (8/5): -
- Jonathan (10/5): Maravillosa experiencia All-Inclusive para la familia! - La experiencia es maravillosa. Family Selection hace que los niños tambien disfruten de las vacaciones todos juntos, te complementan con regalos, actividades en familia (una suerte de Kids Club pero con participacion de padres en todo momento). El restaurante exclusivo para Family Selection, The Nest, nos sorprendio, no solo tiene un pequeño kids club para entretener a los niños durante la cena sino que tiene un muy buen nivel y en general es mucho mas relajado y tranquilo que el resto de los restaurantes y la cocina de la chef Maricela y el capitan Armando realmente te hacen sentir especial. Todo el personal como por ejemplo los butlers Victor y Alex, la mucama Rosa son enormemente amables, muy serviciales, resuelven todo. El edificio esta bastante bien, el lugar es enorme, pero hay muchos medios internos para moverse (carritos de Golf, barcos) y el parquizado te invita a caminar mucho. Esta continuamente en reparacion, lo cual es buena señal a mediano y largo plazo, pero un poco molesto de transitar por sitios que estan remodelacion caminando. Es enorme y puede intimidar un poco (nosotros al contrario, el tamaño y la variedad te invitan a no salir de ahi y aun asi entretenerse, relajarse, conocer). No hay bidets/duchas escocesas al lado del inodoro/retrete/vater en ningún baño.
- Santiago (10/5): Surrealista. A todo lujo. - Espectacular. Supera todas las expectativas.
- Germán (8/5): - Muy bien. Faltan actividades durante el día. Nada
- Jung yeon (7/5): -
- Stefano (9/5): -
- Alberto (10/5): -
- Alicia (7/5): Hotel norma.. no el super VIP que tanto publicitan para cobrar muy caro (ni cerca) - La infraestructura del hotel y productos de aseo de l'occitane son destacados Las comidas sin sabor El ¨plus¨ mayordomo no resolvia nada, solo aparecía si querias pedir algun cargo ¨de pago¨ El entretenimiento es aburridisimo Aunque es Cancun, la playa no es el turquesa de la zona hotelera centro, es solo una playa mas, y que suele tener sargazo
- Meirav (7/5): Wonderful property, not enough restaurant spaces to handle the number of guests they welcome. - Beautiful rooms, lovely golf cart and boat drivers, great pools and pristine beach We couldn’t get a single dinner reservation the whole time we were there even though we were only three people. It was embarrassing for us and for the people who tried to help.
- Vanessa (9/5): Amazing stay, would come back anytime - Staff was very friendly. Food in the special restaurants was good. Family selection pool and sunbeds very nice. The whole resort clean and well maintained. Waiting for the golfcarts to bring you to the pool or restaurants.
- Sergey (9/5): Great place to relax - Great Staff Some speciality restaurants food was not on the level we would expect. Buffet food was perfect, though
- Pometheus (10/5): - Literally the best cleaning service I ever had they Change all the linens everything besides the mattress, all workers extremely kind
- Kiswe (10/5): - Clean room, great staff, amazing time
- Francisco (10/5): - Our stay at this resort was an incredible experience from start to finish. They truly exceeded all of our expectations! The food was delicious every single time, with plenty of variety and quality that made every meal something to look forward to. The staff was always so friendly and welcoming everyone greeted us with a smile and made us feel right at home. The bar service was excellent and very attentive; the bartenders made sure our drinks were always fresh and exactly how we liked them. Room service was a solid 10/10, always quick and professional. Having the beach just a short walk away was the cherry on top. It was so convenient .We felt completely comfortable and relaxed during our entire stay. Everything about the resort made it easy to unwind and enjoy ourselves. It was truly nothing short of a perfect experience, and I’ll definitely be booking my next trip to Cancún at this resort!
- Jaime (10/5): - Awesome resort, lots of things to do. Tennis, pools and the beach is just the start
- Robert (10/5): - Amazing place with beautiful beachh
- Leonard (8/5): - Was a great property. Personally I think the staff there needs edicate training. Felt mistreated in one instance where they thought I did not speak and understand Spanish.
- Ricardo (10/5): - They should bring mosquito repellent, as there were too many of them; other than that, everything else was excellent.
- Larry (8/5): - The spa was excellent.The disappointment was the mosquitos were horrible day and night.
- Amy (10/5): - Restaurants and shows are great. They need to improve
- Javier (10/5): - Great
- Mauricio (10/5): Vacaciones en familia - La playa muy buena, piscinas y habitaciones. El centro de entrenamiento de tenis Rafael Nadal muy bueno vale la pena ir Frecuencia de los carros que te mueven en interior y el Bufete no es tan variado. No obstante es bueno.
- Charlotte (10/5): - I jad
- Daniel (10/5): - The hotel was very beautiful, and very peaceful. Maria who handled the vip perks was very accommodating. She made the trip better than we could haves wished.
- Noleshia (10/5): - Beautiful
- Odalys (10/5): - Excelente todo
- AGNIESZKA SYLWIA (10/5): - Beautiful resort, very clean, delicious food, great service
- Charlotte (10/5): - I had an amazing time and Maria, was an amazing concierge
- KIMBERLY (8/5): - Enjoyed My time here. Staff was really nice and helpful.
- KIMBERLY (8/5): - Clean room staff was always super friendly and helpful.
- Susan Loewen (10/5): - Maria, our concierge during our stay was pivotal in making this a relaxing stay for us. She set up all of our dining reservations and checked in with us every day to check if we needed anything. Pablo the Teppanyaki chef was superb and very entertaining. The host on the La Trajinera was superb and made us feel very special, I wish I remembered his name. Would definitely return to this resort next week if I could!
- delvina (10/5): - This property is huge. It is well kept. I personally like walking but it’s nice to know and see the trolleys constantly running. They even have ferries available. Maria is absolutely the GOAT in hospitality. She is amazing.
- Jimmy (8/5): -
- Canique (4/5): - Overall the stay at Grand Palladium was okay, the room smelled like mold and was very humid. Even with the doors closed it was hot, we complained about the Air conditioning and they came to fix it but moments later the AC was blowing hot air again. The sheets on the bed were damp and stained. The food was subpar but edible.
- ARELI (10/5): Great family vacation - We really enjoyed our stay, staff was very and welcoming. Maria from expedia contacted us before our arrival and helped prepare a surprise for our gender reveal with balloons and a cake. The food at the restaurants was really good, especially the Mexican and Japanese restaurants, they also have activities for kids and adult. Our toddler enjoyed spending time at the baby club as well. Overall the room was clean and comfortable
- Roshani (10/5): - Maria, my Expedia concierge on site was wonderful. I was surprised when I arrived on site that I even had a concierge, but it was a smooth experience throughout. she helped with reservations, activities, and overall made sure i was having a good time. highly recommend
- Winifred (10/5): - The property was kept clean at all times. The staff were very friendly and helpful. It was easy to move around the resort with the golf carts and boat service. The specialty restaurants were great. I enjoyed Bravo the new restaurant.
- Juan (10/5): - The people very kind and professional
- Alex (10/5): - One of the best vacations ever! Upgrading to the two-story suite was worth every penny. Our butlers Tarek and Jimmy were absolutely outstanding, always two steps ahead and making our stay unforgettable.Best Buttlers Ever! At the beach, Freddy took care of our bed every day and was a wonderful person to talk with, while Antonio served us daily with sparkling water for me and fresh water for my wife—true professionalism. The spa was amazing: Mariano gave me a strong, therapeutic massage after workouts, and Elvia gave my wife the most relaxing treatment. Maria from Expedia quickly fixed our VIP issue and even arranged free massages. El Gaucho and the Mexican restaurant had the best food and service. Truly a perfect stay! Can't wait to be back!
- Faranak (10/5): - Maria was amazing! Very helpful & polite
- Teresa (10/5): - Beautiful property
- Arturo (10/5): - Facilities are nice and well kept. Staff is great, specially Maria, VIP concierge was very friendly and super helpful, she made sure we had everything we needed for during our stay!
- Adrian (10/5): - We like very much this hotel, good food. good drinks and for kids is very good, never received an upgrade from Expedia and I always ask for it!!
- Ajay (10/5): - Great property
- Yara (8/5): - The resort is huge! Rooms were super clean and staff was friendly and very helpful. We got a personal concierge named Maria and she was so helpful in getting us restaurant reservations and even setting up decorations and cake for my husbands birthday. The food was okay, few restaurants had good food especially the Indian restaurant. They had a pizza shop and an ice cream shop that were actually really good but the buffet was ok. Beach was beautiful! We saw dolphins and fishes in the water a couple of times.
- Juan (10/5): - Good property just way to big and you gotta move in golf cars to every destination
- GINO (8/5): Deberían mejorar la - Instalaciones grandes y con buen servicio La falta de movilidad
- Peter (10/5): - We don’t even know where to begin…from the time of checking in to the Resort we knew that we had made the best choice. The rooms where spacious with comfortable beds and amazing bathrooms, the pools at TRS and the main pool at the Grand Palladium were great especially with the bartenders at the pool on the TRS side ( Antonio & Edwin ), the beach area is huge and it was always kept very clean, the nightly shows were always very entertaining and fun. we also wanted to thank the following people for making our family vacation a memorable one: - Maria - our concierge who would contact me every morning to see what we needed for the day, thank you for booking our dinners, they were all amazing and delicious. - Fernando - (beach waiter on the TRS side) even though we only met him towards the last few days of our trip he really left a lasting impression with my family and I. - Roberto - ( waiter at El gaucho ) thank you for treating us like family, thank you for the amazing dessert shows, they were truly amazing. There were many more staff that were extremely nice to us ( sorry if I didn’t mention you personally ) but you also left a great impression. Overall an place for a family vacation!
- Marques (10/5): - Adult only section is quite enjoyable
- Antonio (10/5): - Rooms and bed were super comfortable will definitely be back
- Gopesh (10/5): - Absolutely loved the property! We stayed at the adult section and loved every day. Rooms are so clean and spacious. The food, especially at Helios was amazing!! So many restaurants to choose from and loved spending time at the village mall
- Deepka (10/5): - Maria from VIP Concierge was very helpful and reached out to me.
- Meeta (4/5): - Be carful around this property if you get an injury due to their negligence they will not take responsibility. My husband slipped on some wet stairs and has a fracture. We are not stuck with medical bills and possible surgery. The chefs however on this property like deepak in Bhogalis are very accommodating to any dietary restrictions.
- Veenu (10/5): - To begin with Maria Teresa from VIP conceirge took care of our group. Since I am an Expedia Gold Member we were able to get upgraded to the TRS Coral Hotel- Adults only. I can't thank Maria enough for the amazing upgrade. If you have a chance to stay at the TRS Coral side, it is worth every dollar! We upgraded to the LOFT suite and it was a beautiful story LOFT and the most amazing room we have ever stayed in. Lilly from the check-in counter took care of us while checking in. We had butler service in building number 2. Our butlers Misa and Windham took care of our needs and all their reservations for their restaurants. My Fiance proposed to me well, we were here. It was the most amazing time of my life! Misa helped to plan the proposal with my fiance. He organized beautiful roses with a bottle of wine in the room. Adrian and Brian where the next butlers for the last two days we were there. Adrian helped us out with our late checkout as one of our Expedia perks. Brian was very helpful cause I was sick. The second last day of her trip, he was able to organize a nice meal for me as I just wanted something light for my stomach. The in room suite service is amazing. The TRS Coral side has twenty four hours of room service. It is definitely worth it. I would say for vegetarians, there are not that many options, which is the only thing I would provide as feedback - especially for the buffet that is something that they really need to work on for vegetarians.
- Jolene (10/5): - The property was well kept, very lovely.
- Camila (10/5): - Beautiful. Luxurious. The spa was amazing.
- Jibranh (10/5): - The staff and food was enthralling.
- Maria (10/5): - Great food and amazing service! Maria Theresa was the best. She helped us schedule all restaurant reservations ahead of time and helped us when we needed anything. Booking with expedia was also great because it gave us vip access where we could also go to the adult-only restaurants and pools at the TRS next door.I had an amazing time and I definitely recommend!
- Selena (6/5): - Gulf carts took forever. Need to add a button to call a cart when ur waiting at a stop
- Rajavarman (10/5): - It
- Dalin (10/5): - Resort was beautiful staff was amazing . Was a little difficult getting reservations at the restaurants
- Ruth Patricia (10/5): - This is awesome place , the staff is super nice and atent, I want to coma back soon .,
- Kalpit (10/5): - Hospitality is as good as it gets..! Excellent time with family
- Anthony Edward (10/5): - Property is amazing.this was my second time staying with Grand Palladium and it was just as expected.
- Heidi (10/5): - Staff were great and the property was beautiful. We loved taking the boat taxi.
- Adolfo (10/5): - Grate Vacation Excellent place
- Aleksandra (10/5): - Great property, highly recommend. Lots of dining options, entertainment and beautiful grounds.
- Paula (10/5): - Outstanding service specially Maria Teresa one the concierge people and all of them also the manager Edith Palomares
- Leith Johny (10/5): - N/a
- Monelle (6/5): - Though the property is lovely for a five star hotel, I was expecting more. Have tried three of the restaurants. I don’t know how it’s possible that everyone of the restaurants the food was mediocre. This is Mexico. I’m not expecting mediocre. I’m expecting to be wild for the price that I paid at this hotel. The pool was fine. The room was big attention to detail is lacking. Example they left us two pouches of coffee while we were there for four days what were we supposed to do after the first two days they never brought us more coffee, minor incident like this just made it less enjoyable for what we paid which was a lot.
- Vijiti (10/5): - We had an amazing stay at the Grand Palladium Costa Mujeres! From the start, the concierge service from Maria Teresa made our trip seamless—she reached out before our arrival, helped plan our stay, and booked all our restaurant reservations in advance, saving us so much time and stress. The property itself is stunning—the Village Mall was vibrant and full of energy in the evenings, the Fizz Pool area was the perfect spot to relax with a drink, and the spa was absolutely serene. Highly recommend this resort for a relaxing and well-organized getaway!
- Nightingale (10/5): - Very pleasant resort
- addel fernandez (10/5): - The stay at the hotel was pleasant and we enjoyed a professional interaction with the staff we are very grateful in particular with miss Maria Teresa she was very supportive with our necessities and questions, for people like her we always planning to comeback that's for everything palladium hotels
- madelainy (10/5): - Oll is good
- Eugen (6/5): - Nice resort but low quality food.
- Surinder Paul (8/5): - Staff could have been more inviting
- Aaron (10/5): - We LOVED the property! It was big but plenty of golf carts to take you and also the boats available! We had excellent service with out personal bikers victor and Louie who were top notch. I got yelled at for getting ice (he didn’t really yell but he stated it was his job to get this, haha). We had great service at pool Jesus, Carlos, Brian, so many others I feel bad I forgot their names! We will be back!
- Quentin (8/5): - Had a wonderful time and the workers were very attenive and friendly.
- nancy (10/5): - +++
- Lupe (6/5): - I’m very disappointed with the cleanliness and the mini fridge I wasn’t asking for beer or anything else I just need bottles of water hard to get it!!!
- Pierre (10/5): Exceptional -
- Phil (9/5): Amazing stay - this is a model resort for all the rest! - Fantastic food quality and selection, wonderful staff, amazing location and beaches, only 30 mins from the airport, great kids activities, amazing restaurants, great bartenders who are actual mixologists, beautiful facilities including a proper gym, great main pool along with equally great smaller pools, no shortage of chairs/umbrellas, and everything was walkable. Some inconsistent service, late show times at the theatre, and availability of some restaurants was difficult at times.
- amanda (8/5): - Beautiful and clean property with friendly and attentive staff. Only drawback is the mediocre food.
- Jorge (2/5): - We travelled with small children two toddlers. We had the worst experience ever after all this years traveling to Mexico. Be aware if traveling with kids they have shuttles that use the same road as pedestrians and they can easily run into pedestrians we were almost ran over we had to walk with caution and it was so stressful and very unsafe for children. The food was old, cold and had no taste and didn’t have a good presentation. it seems like they would serve the left overs. There is not much to do we were ready to come back home after expending a day there. We all got sick. I would not recommend this place to anyone. Most employees were not friendly and seem bothered. My 2 year old accidentally drop the bracelet ring at the store Pier 27 and they made us pay for it and intended to keep the bracelet. They were rude to us. We did not expect such bad service. We spent so much money for a terrible experience.
- Arshia (10/5): - Great place to stay
- Carlos (9/5): Superb -
- Md Monirul (8/5): - Overall a good one.
- SAN BENIGNO (6/5): - 1. Solicitamos con antelación una cuna para bebé, tanto al hacer la reserva (en las notas) como al momento del check-in. Sin embargo, al llegar a la habitación, la cuna no estaba. Tuvimos que indicarles en varias ocasiones —hasta en finalmente en la cuarta ocasión la trajeron. 2. Viajábamos en grupo, y es razonable pensar que todos querríamos estar en el mismo edificio. No fue así, nos ubicaron en distintas locaciones, lo que complicó la experiencia grupal. 3. En cuanto a los alimentos, esperábamos un nivel más premium, especialmente al comparar con otros hoteles de la misma categoría. Reúsan mucho los alimentos del día anterior y hasta el tras anterior, el arroz blanco olía mal. 4. El servicio de los saloneros fue excelente. Queremos destacar especialmente a Mauro en el restaurante tailandés y an Armando en el japonés. 5. Sobre la limpieza del cuarto: todo iba bien hasta que anoche, después del servicio de limpieza, notamos que los paños usados (que habían quedado en el piso) fueron colgados nuevamente, en lugar de ser reemplazados. También notamos que retiraron la plancha de ropa sin explicación y colocaron una secadora de cabello. Llamamos a servicio de habitaciones para dejar constancia y evitar inconvenientes al momento del check-out. 6. La cama presenta un problema que consideramos importante mencionar: todas las noches he tenido picazón en brazos y cuello, al punto de despertarme en la madrugada.
- Manolito (10/5): - Recommended place to stay and relax - all inclusive.
- Olivia (2/5): - Very unfriendly staff, food was terrible
- CINDY (8/5): - Great property, loved the beach! Only negative is that restaurant reservations were all filled when we arrived and we could not get in
- Shondrea (8/5): Very good - Food
- Kevin (10/5): - Great resort. Book your dining reservations once you arrive. To get your mini bar stocked each day you will need to leave a tip. Staff around the pizza stop are excellent. All restaurants were very good.
- Christian (10/5): - I am definitely going back next time I’m out in Mexico. Very great experience.
- Alex (10/5): - Best resort
- Phelix (10/5): - Great place to relax and enjoy
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