MGM Cotai
Location: Avenida da Nave Desportiva, Cotai,, Macau, mo
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Cutting-Edge Entertainment
Step inside a cutting-edge, multi-sensory realm at MGM Cotai, where you can explore Asia’s first truly adaptive and dynamic Theater. Immerse yourself in the mesmerizing Spectacle, an atrium showcasing one of the world’s largest collections of sensory digital art.
Innovative Culinary Destination
Indulge in Macau’s most innovative culinary experience at MGM Cotai. With a variety of dining concepts offering diverse cuisines, your taste buds are in for a treat. From high-end restaurants to casual eateries, there's something for every palate.
Luxurious Accommodation
Experience luxury at its finest with panoramic city or ocean views from every room. Unwind in the lavish bathrooms featuring a luxurious bathtub and rain shower. Stay connected with complimentary WiFi throughout the hotel.
Book now to immerse yourself in the ultimate blend of entertainment, dining, and luxury at MGM Cotai.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Free beach shuttle
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Sauna
- Massage services
- Packed lunches
- Currency exchange
- Shuttle service (additional charge)
- Concierge service
- Kid meals
- Spa/wellness center services
- Steam room
- Beauty Services
- Manicure
- Pedicure
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Happy hour
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Golfing on site
- Self parking (surcharge)
- Free beach shuttle
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Art gallery on site
- Wine release events
- Reception hall
- Exercise/lap pool
- Free bus station shuttle
- Casino nearby
- Health or beauty spa nearby
- Swimming nearby
- Electric bicycle charging station
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Resort King Room
These airy rooms feature efficient layouts, luxury MGM amenities and the latest technology, while the natural wood floors add a touch of warmth. Spacious room features a 55-inch flat-screen TV and free mini-bar. Offering signature amenities, marble bathroom comes with a walk-in rain shower, separate bathtub and double vanities. This room also includes free access to swimming pool and fitness center. Nonsmoking room is available upon request.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Resort Double Room
These airy rooms feature efficient layouts, luxury MGM amenities and the latest technology, while the natural wood floors add a touch of warmth. Spacious room features a 55-inch flat-screen TV and free mini-bar. Offering signature amenities, marble bathroom comes with a walk-in rain shower, separate bathtub and double vanities. This room also includes free access to swimming pool and fitness center. Nonsmoking room is available upon request.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Resort King Premier View Room
These sophisticatedms feature we rooll-appointed layouts, luxury MGM amenities and the latest technology ,while boasting panoramic views of dazzling Cotai, scenic fountains, or the stunning horizon. This spacious room features a 55-inch flat-screen TV and free mini-bar. Offering signature amenities, marble bathroom comes with a walk-in rain shower, separate bathtub and double vanities. This room also includes free access to swimming pool and fitness center. Nonsmoking room is available upon request.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Resort Double Premier View Room
These sophisticated rooms feature well-appointed layouts, luxury MGM amenities and the latest technology, while boasting panoramic views of dazzling Cotai, scenic fountains, or the stunning horizon. This spacious room features a 55-inch flat-screen TV and free mini-bar. Offering signature amenities, marble bathroom comes with a walk-in rain shower, separate bathtub and double vanities. This room also includes free access to swimming pool and fitness center. Nonsmoking room is available upon request.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Resort Deluxe Double Room
Contemporary and timeless in design, these spacious rooms feature luxury MGM amenities and the latest technology, while boasting panoramic views of dazzling Cotai or the stunning horizon. Offering signature amenities, marble bathroom comes with a walk-in rain shower, separate bathtub and double vanities. This room also includes free access to swimming pool and fitness center. Nonsmoking room is available upon request.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Skylofts King Room
Soaring above the city, our breathtaking Skylofts sit atop MGM COTAI's Hotel Tower. The MGM COTAI Skylofts combine dramatic design, spectacular views and unparalleled service together. With panoramic views of Cotai and the scenic fountains, this spacious room features a 55-inch flat-screen TV, branded coffee machine and free mini-bar. Offering signature amenities, marble bathroom comes with a walk-in rain shower, separate bathtub and double vanities. This room also includes free access to swimming pool and fitness center. You will also have exclusive access to the Sky Lounge, with dedicated check-in and concierge facilities.Nonsmoking room is available upon request.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Skylofts Double Room
Soaring above the city, our breathtaking Skylofts sit atop MGM COTAI's Hotel Tower. The MGM COTAI Skylofts combine dramatic design, spectacular views and unparalleled service together. With panoramic views of Cotai and the scenic fountains, this spacious room features a 55-inch flat-screen TV, branded coffee machine and free mini-bar. Offering signature amenities, marble bathroom comes with a walk-in rain shower, separate bathtub and double vanities. This room also includes free access to swimming pool and fitness center. You will also have exclusive access to the Sky Lounge, with dedicated check-in and concierge facilities.Nonsmoking room is available upon request.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Skylofts Double Room
With panoramic views of Cotai and the scenic fountains, this spacious suite features a 55-inch flat-screen TV, branded coffee machine and free mini-bar. Offering signature amenities, marble bathroom comes with a walk-in rain and steam shower, separate hammock bathtub and double vanities. This room also includes free access to swimming pool and fitness center. You will also have exclusive access to the Sky Lounge, with dedicated check-in and concierge facilities.Nonsmoking room is available upon request.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
MGM Emerald Suite
With panoramic views of Cotai and the scenic fountains, this suite features a 55-inch flat-screen TV and free mini-bar. Offering signature amenities, marble bathroom comes with a walk-in rain shower, separate bathtub and double vanities. This room also includes free access to swimming pool and fitness center. Nonsmoking room is available upon request.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Additional bathroom
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Emerald King Room
With its modern style and refined ambiance, our Emerald Room allows you to embrace the panoramic views of Cotai. Spacious room features a 55-inch flat-screen TV and free mini-bar. Offering signature amenities, marble bathroom comes with a walk-in rain shower, separate bathtub and double vanities. This room also includes free access to swimming pool and fitness center. Nonsmoking room is available upon request. Exclusive Emerald Lobby check in.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
-
Emerald Twin Room with 2 Double Beds
This twin room features 2 double beds, with its modern style and refined ambiance, our Emerald Room allows you to embrace the panoramic views of Cotai. Spacious room features a 55-inch flat-screen TV and free mini-bar. Offering signature amenities, marble bathroom comes with a walk-in rain shower, separate bathtub and double vanities. This room also includes free access to swimming pool and fitness center. Nonsmoking room is available upon request. Exclusive Emerald Lobby check in.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Smartphone
- Smoke alarm
- Key card access
- Free gym access
- Concierge services
Guest Reviews
- Ophynia_C (10/5): Art is important - I love the atmosphere of it, it seems like I am in an exhibition, we love art, so it's really comfortable for us. We could take a slow walk here, the lobby manager took us to walk around and introduced the art pieces professionally , this was a really cool surprise coz we haven't had any expectations of a hotel can do it like this.
- DAN (10/5): -
- Culture01126740827 (8/5): Could improve a bit - Generally ok but too busy in the storage side, not enough staff for the delivery. Nonetheless the front desk staff is delivering up to standard services.
- EWE PING (7/5): - I booked a non-smoking room, but the bathroom smells like smoke.
- 柏宏 (10/5): Good - 乾淨明亮 空間太小
- kingkoip (10/5): Superb Services & Quality & Artistic Luxury - Checking into the MGM Hotel in Macau, I was very impressed. The reception staff - Carol Wang particularly very helpful, providing guidance to visit various tourist attractions. She made an effort to make travel itinerary for us and printing it out as a program, then copying it to everyone in my group, along with distributing the Macau guidebook. Besides that, all staff of MGM were warmly welcomed with smile and inviting everywhere. In particular the breakfast room, all the staff were very efficient and enthusiastic about their work and provided excellent services. In addition, the room is luxurious and comfortable, with perfect design and functions using high-quality materials and equipment. The water flow is very strong. The bed is comfortable, the towels are white and clean. Aminity is something that has been carefully thought out and delicately designed with unique artistic packaging style unlike any other. If there's a chance, I'll definitely want to come back.
- davecD2278TA (10/5): Family chill out at MGM COTAI - Bring my kids to enjoy a chill out Sunday at MGM COTAI. We went to Anytime for afternoon tea. The sweets there lights up the kids day! Also the decorations and the Bee flying show even switched on the kids’ hyper mode. MGM COTAI was a great place for family chill out at weekend. Special thanks to the great help from the Ambassador Julie.
- Michael (7/5): Good - I requested higher floors book my room over a month in advance and I get the lowest floor when i checked in ar 4:45pm. Only the fruits are good on the buffet table. The sunny side egg I ordered is warm Everything else is cold. I didnot go back for breakfast the next day. The shower in my room is broken and need to be fixed the next morning.
- 568eval (10/5): Beauty and Elegance - Beautiful place to visit with family, especially the spectacular Ching dynasty tapetries and displays. There is a sense of opulence and beauty with an artistic presentation of the rich Chinese culture. Would recommend visiting when you are in Macau.
- 623kamel (10/5): Amazing trip in MGM cotai. - MGM cotai is very well designed , all the staff are very friendly and helpful, specially the front desk staff Ms. Jessy introduced and explained a lot very clear information travel in Macao. I'll be back here again and looking forward to seeing Jessy again very soon.
- Voyager57543448767 (10/5): Wow Stay! - We had a wonderful stay at MGM hotel! The staff were incredibly friendly and attentive in lobby especially Chloe, Jessy & Luna! going above and beyond to ensure I felt comfortable. The cleanliness and attention to detail in the rooms were impressive. I truly appreciated the warm hospitality and exceptional service. Thank you for making my visit memorable!
- fiilmw (10/5): Happy to stay here in MGM Cotai - It was my first time visiting Macao. And i chose MGM cotai for my first stay. It was very impressive. Staff is well provided us excellent service . Thankfully Jason Zhang and Tanya help me introduced well hotel facilities. There there the bee family show at the spectacle
- rexboyzl (10/5): Memorable - Enjoyed the trip, it was short trip however it was memorable. Especially the staff very friendly and helpful would like to mention Jessy who are really helpful introduce some tourist information. Will definitely back again next time. Recommended hotel!
- Steve (10/5): Great experience -
- Dalican (10/5): Exceptional -
- Kai (9/5): A good choice for romantic getaway or family outing. - Ate at Five Foot Door a michelin star restaurant and had a most memorable experience with exemplary service staff and sumptuous food. Toilet inside hotel room had a cigarette smoke smell.
- nisim (2/5): - Don’t speak English at all can’t help to save their lives
- Pearlyn (5/5): Passable -
- Juliet (8/5): Very good - Everything except the pillow is too high
- Lee (8/5): Very good -
- Paul (10/5): Relaxing - Comfort, nice staff, convenience Nil
- Walaweechanee (9/5): Superb -
- Xianzheng (9/5): Superb -
- Steven (9/5): Superb -
- Peter (10/5): 5* all the way -
- Axel (9/5): Superb -
- Ymtoo (10/5): Exceptional -
- Ming (8/5): Very good -
- Violeta (8/5): Very good - My partner and I enjoyed the food and the casino. It was relaxed and pleasurable experience. None really. Everything was really good.
- Claire (10/5): Exceptional -
- Poh (10/5): Exceptional -
- Anton (8/5): Very good - Beautiful luxurious property. There were quite a lot to see too without going out Check ins was smooth Proximity to many other casinos, such as Londoner, COD, Lisboa palace Front desk's staffs' english ability may vary Provided free bottled water can be larger Strict check in time Lack of seating area in the beautiful lobby
- Ng (9/5): Superb - If I can check in a little earlier would b helpful
- Tys23 (8/5): Great location and room space - Good location and easily accessible to nearby facilities and shopping areas. Breakfast selection is good enough and great to have the breakfast timing to end later. Pool and Spa closed a little too early for my liking but great pool to be at with outdoor sunshine and all.
- Jason (10/5): Exceptional -
- Tony (9/5): Superb -
- Anjan (5/5): Passable -
- Janet (10/5): Exceptional -
- Jeffrey (8/5): Very good -
- Yuk (8/5): Very good -
- Shuyun (10/5): Exceptional -
- Iris (8/5): - helpful staff & it's near to the train station
- Chun (9/5): Superb -
- Wai (9/5): Superb -
- Kittichai (5/5): Passable - Spacious room, ammenities, bath tub n all. Checked in at 3PM and they said the room wasnt ready. Umm.. Also plenty of loud tourist screaming down the corridor. Best if they could just partition tourist floor apart from the rest so we could sleep soundly at night. Check in guy wasnt friendly and professional - needs more training.
- JUNG-CHING (10/5): - 很舒適
- Anonymous (3/5): Terrible customer service. Recommend staying elsewhere. - The room is nice, location is okay. Staff in the breakfast restaurant were very nice. Absolutely terrible customer service. This is one of the worst experiences that I have had staying at any hotel let alone one that is supposed to be 5 stars. I wrote an email setting out my complaint as I would not give a poor review without opportunity to reply and their response was hollow. Their staff are poorly trained which resulted in an extremely frustrating experience for me. While the hotel is fine, I would recommend staying elsewhere as this really isn’t a true international hotel experience. There are much more reasonably priced hotels to stay in that would likely offer better service.
- Wenting (9/5): Delightful stay - Very good taste of the hotel design inside and outside. The rate was reasonable for room and service during the period. Though the variety of breakfast was not that impressive, all the dishes were delicious which was beyond expectation. BTW, we really enjoyed the complimentary welcome drinks in the mini bar and bubble tea served in the casino! The window view is a bit below expectation.
- Man (10/5): Wonderful, better than Disneyland hotel - The room is clean and tidy. We are family of two adults and two 5 years old children. We enjoyed staying in MGM Cotai. The staff are really thoughful and polite. They sent us easter egg and complimentary gifts to room as we have two children. The breakfast buffet is really nice. Food and drinks are good. nothing
- Chia (9/5): Superb -
- Jackson (9/5): Superb -
- See (9/5): Superb - clean and comfortable
- Man (9/5): good accommodation and excellent birthday arrangement! -
- Raymond (10/5): Exceptional -
- Tsz Yuet (10/5): - 除了房間比想像中稍小以外都非常好
- Wai (8/5): Very good -
- Seong (10/5): Exceptional -
- Isabella (10/5): - Property is quite new, friendly staff
- Anonymous (10/5): must stay to get a super room experience - the well trained staff! made easier communication nothing I did not like it’s 5/5
- Ying (10/5): Exceptional - Excellent hotel service, friendly and helpful staff. Impressive Fondant Art Exhibition, such an unforgettable experience. Stunning lobby with a collection of Qing's imperial carpets.
- Suhadi (10/5): Exceptional -
- Anonymous (9/5): comfortable. if can arrange earlier check in much better - clean tidy none
- Yee (4/5): Unsatisfactory - Check in at 3:15 pm only get the room after 5:10 pm Did not receive any SMS for the key ready or not in which your staff promised that we will receive SMS when rooms are ready
- Chung (10/5): Exceptional -
- Chau (8/5): - 設施可以。但係房間內覺得有少少異味。 如果是空氣清新劑方面的氣味，希望可以換另一種味道。
- Sarah (8/5): Short stop over in Macau - Got an upgrade when checking in. Room nice and spacious with great view of wynn palace fountain below. WC had a strong smell of smoking but was a non smoking room which was a shame.
- Paul (10/5): Exceptional -
- Sik (8/5): Very good -
- Joseph (8/5): Nice, nice and more nice - location gym check in time - mass group but same for all casino
- Jean (9/5): Superb -
- Ka (9/5): A great experience - Prime location, next to the MTR station. The room is spacious, clean and tidy. Staff are polite and helpful. Nil
- Wai yan (8/5): - 酒店整體不錯
- Gwen (8/5): Very good -
- Wai (8/5): Very good -
- An (9/5): nice stay with our needs well satisfied - property in good condition a bit far for our selected restaurants
- Hello (6/5): Pleasant - Hotel room is tidy. The reception staff(lady) attitude was so bad and not helpful. I never had this experience before. She didn't tell us which restaurant for breakfast in the morning , when she approach us just said give her ID card, when we give her she said one only, how come before she ask ,she didn't say one person ID card is ok. .
- George (10/5): - 服务非常棒，情人节赠送了巧克力与蛋糕
- Wing (10/5): Perfect stay - The staff services are excellent, Casino foods and drinks are well-served, Room is clean and spacious. A Perfect stay in all. The aircon in casino and restaurant is not enough
- Ho (8/5): Very good -
- Choon (10/5): - WE booked early so got a very good price, I am very sure that price will never be repeated. The room is fantastic.
- Doris (8/5): We encountered Mavis Mak, who assisted in making our stay very satisfactory. -
- Joe (8/5): - No check-in allowed until 3pm. After that. Check-in process went quickly. Had my room key by 305pm. Plenty of restaurants, of course, and a Starbucks. But none of the food was cheap. Room was fairly small.
- Wai Yan (8/5): - Very good , free upgraded to a suite
- Gary (9/5): Superb -
- Mok (8/5): Very good -
- Yingshi (2/5): Very poor - super bad management!! we arrived to check in at ard 2:45pm and were told that there was no non-smoking rooms at the moment and needa wait and turned out we got our room key at 5PM!! I asked the reception if we can check out the next day at a later time and I was told that we can only extend the check out time for 1hr only ….. I feel like if the hotel is not capable of hosting so many guests, they shouldn’t sell it at such a premium price…. this is definitely my worst experience so far with a five-star hotel …
- Verified traveler (10/5): - perfect
- Ka (3/5): scary - good location, nice building been called before arrive and request for not staying the pectic room, because we know that hotel has been someone died in the room before. but the staff still gave us the room that we requested not to stay. no respect at all
- Greg (9/5): Superb -
- Janis (10/5): Exceptional -
- Tomohiro (10/5): - ホテルの施設も部屋も綺麗でサービスもいき届いていた
- Teck (1/5): poor and unhelpful - unhelpful
- Pou (8/5): Very good -
- Takemeflying (10/5): Exceptional - I had a bad skin allergy during the trip, we intended to go A&E but we were concerned about the covid situation at the hospital. We called up customer service to enquire on the opening hours of Macau hospital and a lovely polite girl prompted further on why we needed to visit the hospital and informed us that the hotel actually has an in-house doctor who is able to assist us! The hotel called us a couple of times to ask and confirm symptoms and drug allergies. Shortly after, in-house doctor came to my room, he was accompanied by 3 hotel staff, doctor was really attentive and had a look again at my skin allergy before he gave me the pills and cream he prescribed based on the earlier phone conversations. I feel very touched and it is obvious that the hotel took this matter seriously. The hotel staff also told me to ring up the hotline if I need any ice bag or further assistance and they are more than happy to help. I highly recommend the hotel and definitely look forward to stay again when I next visit Macau! I have nothing but praises for the very professional team at MGM Cotai, they gave what I deemed as "luxury" service!
- Jonalie (10/5): excellent service and a good place to relax. - The Room was so comfy, excellent service from the concierge and to the room service. breakfast is good. overall is Excellent and we plan to come back, we enjoy much. I don't find any. all is good.
- Jun (10/5): Friendly staff and nice facility - Staff and new facility. Especially the man named Zewei was so kind and very helpful.
- Maria (8/5): Very good -
- Anonymous (8/5): Very good -
- Elisabete (10/5): Exceptional - The customer service was absolutely incredible! Karina and Shelli in particular wery😉
- Daniel (10/5): Exceptional -
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