Smart Place Inn Kyoto Nijojo Horikawa
Location: 329, Shimoichimonji-cho, Kyoto, Kyoto, 604-8335, Kyoto, JP
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location
Located in the heart of Kyoto, Meldia Stay Omiya KUROMON is just minutes away from popular attractions like Sanjo Street, Shijo Street, and Nijō Castle.
Modern Amenities
Experience comfort in our 45 well-equipped guestrooms featuring flat-screen TVs, complimentary Wi-Fi, and private bathrooms with essential toiletries.
Nearby Attractions
Explore the vibrant neighborhood with ease, as the hotel is a short distance from the iconic Nishiki Market, historic temples, and cultural sites like the Kyoto International Manga Museum.
Ready to immerse yourself in the rich heritage of Kyoto? Book your stay at Meldia Stay Omiya KUROMON now for a memorable experience!
Important Information
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- A car is not required for transportation to and from this property.
Policies
Check-in: 04:00 PM - 10:00 PM
Check-out: 10:00 AM
Instructions: The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Amenities & Facilities
- Free WiFi
- Designated smoking area
- Front desk (limited hours)
Rooms Available
-
Triple Room, Non Smoking
3 Twin Beds
183 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV
Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Smartphone with limited calls and unlimited 4G data
Comfort - Climate-controlled heating and air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- TV
- Hair dryer
- Private bathroom
- Slippers
- Smartphone
- Free WiFi
- No housekeeping
- Toilet with electronic bidet
-
Double Room, Non Smoking
1 Double Bed
140 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV
Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Smartphone with limited calls and unlimited 4G data
Comfort - Climate-controlled heating and air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Private bathroom
- Slippers
- Smartphone
- Free WiFi
- No housekeeping
- Toilet with electronic bidet
-
Double Room
1 Double Bed
140 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV
Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Smartphone with limited calls and unlimited 4G data
Comfort - Climate-controlled heating and air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Private bathroom
- Slippers
- Smartphone
- Free WiFi
- No housekeeping
- Toilet with electronic bidet
-
Twin Room
2 Twin Beds
183 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV
Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers
Practical - Smartphone with limited calls and unlimited 4G data
Comfort - Climate-controlled heating and air conditioning
Need to Know - No housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Private bathroom
- Slippers
- Smartphone
- Free WiFi
- No housekeeping
- Toilet with electronic bidet
Guest Reviews
- Giovanni (8/5): Nice staying with friends - Good hotel for a staying close to touristic areas. Easy to reach by bus. The breakfast is at 500mt in an affiliated cafe but was ok. Room and bathroom were clean.
- Naryalette (8/5): - Clean room and helpful staff
- Verified traveler (8/5): 静かでした - 宿泊階行エレベーターがフロントの奥にあるのでセキュリティ万全。
部屋に衣類芳香消臭剤、バスルームにクロースラインロープやシャワーカーテンポールがあったか覚えていませんが、ホテルに1階にコインランドリーがあるので長期滞在問題なし。
部屋にはPC作業などできる程度の机がありリモートワークや出張中の事務作業も可能。
商店街近くの立地ですがあまり騒がしくありませんでした。
- Kaito (10/5): - プライベートな空間を確保しつつ寝るだけのホテルであれば十分すぎるほど。
- Verified traveler (6/5): - Everything was fine overall, except for one concerning incident: a staff member opened our door to let another guest in without verifying their room assignment. Although they later apologized, this is a serious breach of security. Fortunately, we were in the room at the time, and as a couple, the situation was manageable. However, had one of us been alone, out of the room, or in the shower, it would have been entirely unacceptable. The hotel should ensure guest safety and privacy.
- ヒトミ (8/5): - 部屋はとてもきれいで清潔で良かったです。
ただ、チェックイン前に荷物を預かっていただいたのですが、狭いフロント前に置かれるので、スタッフが目を離した隙に外部から簡単に盗られるのでは?と不安になりました。
預かる荷物の保管スペースは安全な所に確保していただければと思います。
- Fazilet (10/5): - Ein modernes, sauberes und smart eingerichtetes Hotel mit allem was man für einen Städtetrip braucht. Die Lage ist super, Anbindung an die Stadt und Umgebung sehr leicht zu Fuß oder mit öffentlichen Verkehrsmitteln. Nettes und hilfreiches Personal. Gerne wieder.
- Vivi (8/5): Convient place - Convient but there is another smart place inn there is closer to station. This one is placed in the middle of two stations - both 8-10 min walk. Quite area to stay even though it is close to centrum. Room has a fairly size - could maybe ude a deep cleen because there was kinda dusty. The staff were very friendly and helpful.
- Alejandra (8/5): - Es muy tranquilo y con una muy buena ubicacion, el personal es muy amable y atemto te van guiando
- Joshua (10/5): - Great hotel! Great area!
- Jessica (10/5): - Good location, attentive staff, all appliances were clean and in working order. Would stay here again.
- KENJI (6/5): - 初めてビジネスで利用させていただきました。疲れを癒すお風呂が更にお疲れの場に
バスルームにはシャンプー二本とコンディショナーが一本
どうやって体を洗うのでしょうね?
疲れていたのでロビーに連絡をするのも面倒で自分が持参しているボディーソープを出して使いました。
- Miriam (10/5): - Great location
The other Smart Inn is closer to public transportation
This location you need to walk further
- SCOTT (10/5): Great place to sleep - The room want give but it was efficient. Comfortable and a place for everything. Clean.
- Verified traveler (10/5): - 部屋もきれいでとても快適に過ごせました。
- Tino (10/5): Nice and quiet stay in Kyoto - M‘s Inn Omiya Kuromon is definitely a recommendable place to stay in Kyoto. It is located in a very quiet neighboorhood, so it will be hard to find open restaurants at night. Very convenient is the free shuttle bus from the M’s Information Center just outside the Kyoto Main Train Station. You can also keep your luggage there or let it send to your hotel but check the timetables before. The staff at the information center was unfortunately super rude and impolite which provided a very bad first impression to us. However, the staff at our hotel was always nice and helpful.
Our transportation hub for trains and all buses was the Omiya station which is a 600 meter walk away. It is quite a pain to walk this distance several times. There is another M‘s Inn closer to the station, we would look for a room there next time. However, the station is good because you have direct access to the train to the Arashiyama Bamboo Forest and it is just 2 stations to Karawamachi with many restaurants and access to the Gion area. Our room was small but thats normal in Japan. It was located at the end of the floor so the internet connection was a bit slow which is the only minus. They clean the room just every 3 days which is okay since they change the towels every day if you like. Laundry is for free which is a big plus. However, the dryer needs very much time, so only use this for small laundry. We stayed 5 nights here and slept well. We can definitely recommend this hotel.
- Verified traveler (8/5): - The location was great as we were off the beaten track and had a good insight into more local Kyoto rather than the key tourist areas. The hotel itself was great but the staff weren’t very personable. The advertised ‘staffed desk’ is probably an overeach as we had to check in and out through an iPad. The room and amenities were very good
- Sebastien (8/5): good value - Hotel well located in the centre beside Nijo castle and market. Metro station beside to you to train station and sightseeing areas. Staff not very friendly.
- Verified traveler (10/5): 新しいので綺麗でした。 - 安いですが、清潔で快適でした
難点はフロント業務に時間制限があるので、遅くにチェックインされる方は少し難ありです。他は良いと思います。
- Verified traveler (8/5): - 特に不満はありません
- Verified traveler (6/5): - Der Code um ins hotel zu gelangen war falsch und die Rezeption war kaum besetzt. Personal konnte sehr schlecht englisch.
- Verified traveler (10/5): - 很好很棒又乾淨服務好
地點還不錯一切都很好
- Peter (10/5): - This property is a block away from a local market and super markets, massage, hair salon, etc. From time to time they have a front desk representative, but most likely there will be no one there. You must access via a pass code to main entrance and your room. Laundry service was a plus!
- Verified traveler (10/5): - Our experience was completely different to the reviews on here saying that the check-in procedure was difficult. It couldn't have been any easier for us. So clever and streamlined. The property was fantastic and located in a really nice part of Kyoto. A special mention goes to Brulee Kyoto just around the corner in Sanjo Dori for the best donuts going around! Also, the staff -especially Kae - at the central reception near Kyoto Station were super helpful, going above and beyond to help us with booking onwards ticket. Highly recommended!
- Verified traveler (10/5): - Centrally located, quiet, very clean, love the Handy complementary phone. Great value for money.
- Tony (8/5): Great little place to stay a few days - Not your typical hotel as servicing of rooms would only have been the once in three days so for many I'd assume it would be just prior to checking in. That said, the room was tidy and marginally larger than some, but only marginally. There isn't the usual hotel reception but a young woman who let's you in and provides you with the key code for the building and another for the room. She's there to answer any questions should you need any assistance. Checkout is an electronic tablet on the desk when there's no one there which was the case for us.
But back to the beginning, Grand Jappening have an office opposite Kyoto station where you can leave your bags prior to getting a lift to your hotel. You can also leave your bags for free at the end of your stay off you intend to do anything before leaving Kyoto. The bus drops you off a short distance and you're then given directions by the driver to the hotel. The hotel is in a lovely area near to a covered walkway but watch out for the many cyclists who never use their bells to warn you of their presence. Nijo station is a short walk away as are many shops and cafes/restaurants. Nijo Castle is nearby.
The bed is the most comfortable I've slept in in a long time but the walls are thin. It sounded as if the neighbour was moving furniture late at night until someone else banged on their door. Get earplugs and you'd be fine.
And the laundry is free
- Verified traveler (10/5): 休閒之旅住宿好地方 - 房間整潔乾淨, 附近是住宅區, 所以唔會太嘈. 行1分鐘就到三条通, 有超市小店, 行7-10分鐘有巴士站, 地鐵站到其他景點. 雖然夜晚夠靜, 但小心點行大街到酒店問題不大
- Carina (8/5): - The hotel is well located and room has a good size if compared to most Japanese hotels. The check in time is really late and we had a problem with it. You have to do most of the things on your own as they do not have a full time reception. The receptionists assigned to some hours in the evening does not speak good english. There is also no room service. I think is quite expensive for the lack of service offered, but I must confess that in general our stay was good and confortable.
- helios (6/5): Très bien placé - Bien situé, propre,wifi ok .
Par contre aucun rangement ,obligé de se servir dans la valise qui elle , était rangée sous le lit , pas simple !!! Heureusement que nous en avions qu'une !
- Hana (8/5): - タオル交換を事前に連絡しないといけないことを知らなかったので、もっとわかりやすく案内して欲しかったです。
- Pier (8/5): - Bien situé avec un marché couvert au coin de la rue et a quelques rue du métro et du château. Nous avons aussi apprécié le service de navette et de buanderie
- Verified traveler (4/5): - They promise to arrange the shuttle service but Never send me the email
Request Cleaning room never do
Shower gel finish ask for top up but never done
- Verified traveler (8/5): check out 時のタブレットが電源切れ - 日本人のスタッフに、夜 check out の方法を尋ねたら、カウンターのタブレットに触れてから
必要な項目を入力するように言われた。朝になるとタブレットの電源が入っていなくて、処理できずにそのまま出た。後に続く外国人も困っていた。
- Verified traveler (10/5): - すごくよかったです。
- Verified traveler (8/5): - ルームキーがなく、紛失の危険がなくいいと思った
- Verified traveler (8/5): - 從check in 到check 全都無人化服務
E-mail 很重要
- Verified traveler (8/5): - よかった。満足です。
- Josiah Siew Kai (8/5): Reasonable price - 7 mins walk from station, the lobby doesn't have reception, all you have to do is check in via ipad with the check in number sent to you. The access to your room is password system. All is well just the one bad thing is the check in time is quite late, which is around 4pm.
- Verified traveler (8/5): - This hotel chain has a number of branches in Kyoto, I stayed in the Kuromonsanjo branch which is a little closer to the castle, however due to my bad planning I ended up at the Nijo branch upon arrival. At the front door there was a phone which connected directly to head office (these hotels don’t have manned front desks) who was very helpful in explaining how could I get to my hotel and also offered to hold our luggage while we’re sightseeing. Once we located the correct branch they provided me the door code via the same phone system, self-check-in was fairly easy after that. The room was amazing, very modern, spacious for Japanese standards very comfy beds. They had a smart phone in the room for us to use and also USB ports to charge phones without needing a converter. The Kuromonsanjo branch was down a little alleyway but not hard to find, a manageable walk away from Nijo Castle (and the subway station there) bit longer walk to JR Nijo station and also not too far from restaurants on Oike Dori.
- かじ (4/5): - ホテル自体にオートロックがかかっていて、外の受話器で電話をかけたのですが電話を取るのが遅い。
そして待ち時間も長かった。チェックイン時間より30分程早く着いてしまったためこのような対応しかできなかったのかもしれないが、ホテルのオートロックのパスワードを聞くために外に10〜15分ほど過ごた。その際にホテルのパスワードを聞いているのに、外にいる客に対しメモの用意もさせず、一気に部屋番号と部屋のパスワードを言われた。
その後ホテルの中には入れたものの、フロントには人もいなく、電話とタブレットのみがあった。部屋のパスワードを忘れてしまったため、またフロントで電話をかけたが、またもや電話を取るのも保留の時間も長い。そうして伺ったパスワードを部屋に入力すると開かない。
また、下のフロントに戻り電話で開かないと伝えると、先ほど従業員から教えたパスワードが間違っていたとのこと、正しいものを聞いた。その後部屋を開けようとしたが、部屋のパスワードを間違えすぎていたためシステムロックがかかっていた。しかしトイレに行きたかったので従業員に部屋以外にトイレはあるか聞くとないといわれ、部屋のシステムロック治すためにまた時間がかかり部屋に入れたのは結局チェックインの時間と同じだった。
チェックインに30分ほどかかり、一緒に泊まりに来ていた人とは「このホテルはもう使わないね」という会話になった。
また、私たちが直接あった従業員は清掃員と、チェックイン可能時間から1時間後にホテルを出る時にフロントで見たネットをしていた男性従業員であり、電話をした女性従業員は見ていない。
そして直接あった従業員には特に対処してもらったわけでもないので、ホテルや部屋のロックに関することは全て電話でのやり取りであり、部屋は二階、フロントの電話は一階にあるため電話をかけるために何度も往復した。
私がこのような評価をしてしまうのは早くトイレに行きたかったという気持ちだったが部屋に入ることができず、ホテル自体にもトイレがなかったから余計に苛立ってしまったのかもしれない。
だがやはり、このホテルに7000円出すよりはラブホテルに泊まった方がいいとまで思った。
またホテル自体にトイレと自販機をつけてほしい。
- Verified traveler (6/5): Convenient and cozy - near subway Gojo station. Supermarket nearby. With free shutter bus. Staff are helper and carrying the luggage for us. Room size is better than most of the budget hotel. Self check-in and check out are quick and easy to use.
- Mie (6/5): - Expediaの宿情報の画面から表示されるGoogleMAPの宿の場所が実際の場所と異なった。1~2百mの誤差があり、少し迷った。
- おかん (8/5): - 予約の時、寝巻きがないのに気づかず、現地で焦った それで、いくらか安くしているのかと思った 最低、付けて欲しい
- Paul (10/5): - Good communication from hotel explaining every step. Check in was very easy. Room was immaculately clean and had everything that you could need whilst you where there. The free laundry room was an added bonus. Hotel is in a fantastic location and very quiet. Rooms don’t have a view (a brick wall) but that didn’t bother me as I was only sleeping in hotel. I would definitely return to this hotel again.
- Verified traveler (8/5): Le bon compromis - Chambre, salle de bains, bien situé.
- Verified traveler (8/5): - New and clean. Very small room but priced accordingly. Automated check-in and check-out: not so easy to follow if you haven't been though a similar process before.
- Verified traveler (10/5): - Foreign customers needed our help to check in thru the phone as no receptionist was there at the reception. If you are regular customer, it is easy to check in but if it is the first time for you to stay here a bit difficult. Better to tell customers exactly how to check in at arrival. Other than that every thing is very good.
- Verified traveler (6/5): Nice hotel, horrible check-in - Hotel is very nice, and close to many attractions. That being said, their check-in process is atrocious. They say the desk is open from 9am to 6pm, however no one is ever there! They are supposed to send you a code to get in the front door at 4pm, and then another code to check-in on an iPad once you are in. My wife and I didn't receive the code until after 5pm, and then it didn't work! We had to call the hotel multiple to times, eventually getting a very helpful operator who was able to get us in our room. Very disappointing,they want to use self check-in as cost savings, but it doesn't seem to work all that great, as two other groups had the same issues while we were there.
- たーぼー (8/5): - 三条商店街が近くにあり、バス停からも近いので泊まるには良かったです。 入館がオートロック式で受付けも無人なので戸惑いました。
- akiko (10/5): 問題なしです - 綺麗で言うことありません
- Verified traveler (2/5): 非常差的體驗 - 出發前只收到Hotels.com 的確認信,一直收不到酒店的邮件,因為看到收言說酒店前台是沒有工作人員的,須要由酒店的電郵得知入住方式,於是發了好幾封邮件到酒店咨詢邮箱,但一直沒有得到回覆,又見有留言說酒店是入住當天才會發確認邮件,結果到達當天依然沒有收到。用酒店前台提供的電話撥打24小時熱線,卻一直沒有人接聽,因為到酒店時已經是零晨時間,不得已只好自己另找酒店,到第二天才聯繫到酒店人員。
酒店的回覆是有我的預訂紀錄,但因為留下的聯絡電郵是Expedia 的,所以他們只發了確認邮件給Expedia, 但我說我是在Hotels.com 訂的酒店就說不清楚。我再問我發了好封咨詢電郵,卻沒有回覆,酒店就說因為不是酒店所知的寄件人,酒店不會回覆,微信也是,一直沒有回覆。
最終酒店只退回了我第一晚的房費,並沒有其他賠償,只叫我跟Hotels.com 聯系,Hotels.com 的熱線只接聽過一次,中途斷線後就再也打不進去。電郵也只是跟我確認了收到退款就完了。
酒店與Hotels.com 根本沒有理會到遊客長途跋涉到達酒店卻不能入住,還要另外自行找酒店的苦況,我不會評價酒店的設備如何,因為只是這樣的體驗已經令我不會再想入住了。
另外,酒店大門的密碼鎖我隨便試了幾個就成功開到門了。
- Verified traveler (6/5): 浴衣がない - 海外仕様だからなのか、浴衣がない。なら、その旨を日本人向けには特記しておいて欲しかった。
- Verified traveler (8/5): - 清潔な室内とアメニティも香りのいいものなど居心地がよかったです
- Verified traveler (6/5): ホテルなの? - ホテルと言ってもフロントはなく、webチェックインすると、部屋に入れるパスワードがスマホに送られる仕組みでした。
ホテルなのにフロントに人がいないので、
サービスらしいサービスもなく、万が一
何かあった場合の対応はどうなるのか不安を感じました。
実際、何かあった場合フロントのPCでチャットで連絡をするようでしたが、 画面を見ると、宿泊客からの呼び掛けにホテル側が応じている気配はありませんでした。
ホテルの場所も分かりづらく、タクシーの運転手さんも困ってました。
ただ室内は新しいホテルなので、清潔でした。
- Chen Yu (10/5): 很不錯的住宿經驗 - 從大阪來京都可以使用阪急京都線可直達大宮站(約45分鐘),走來飯店7分鐘,離公車站也蠻近的。走10分鐘有百元商店和超市。飯店品質很棒。若是check-in上有問題,可以使用飯店附的電話聯絡協助。另外飯店提供的handy非常方便,整體來說很推薦。
- yoichi (8/5): ホテルの場所、宿泊者など - バス停から降りて路地に入って少し歩きますが、さすが京都の風情が感じられる立地にあります。ホテルのフロントには人が居ないので、旅慣れて居ない人は、チェックイン悩むかも。部屋は全室禁煙で、とても綺麗でした。喫煙所で一服してたら、海外からの旅行者ばかりで、英会話できる人は、新しい出会いがありました。京都にいるのに、海外旅行してる気分になるホテルでした。また、京都出張の時は、泊まりたいと思います。
- Verified traveler (6/5): - 中国人の宿泊者に代わり、予約を行なったのですが、フロントに人員を配置されず、チェックインの説明を聞いても、大変事務的で失望しました。電話での照会時に、ご担当は?と伺っても、「私が次回も対応させていただくか、わからないため、自分からは名乗りたくありません」との回答がありました。ホスピタリティーよりも利益重視としか捉えられないような印象です。
- Yannick (8/5): Un hôtel sans accueil mais acceptable - L'hôtel est plutôt bien situé, dans une rue très calme. Il est très propre. Il n'y a d'accueil, tout se fait par téléphone et tablette. Nous n'avions pas reçu de code d'entrée et de la chambre. Les sont très petites mais fonctionnelles. Peu de lumière car les fenêtres sont face à des murs. Changement des serviette et ménage tous les trois jours. Laundry en libre service et gratuit très appréciable.
- Verified traveler (6/5): ちょっと変わってホテルというかウィークリーマンション? - フロントに人がいなくて、暗証番号を入力しないと建物に入れません。チェクインもインターホンで部屋番号と暗証番号を教えてくれるだけのシステムは斬新ですね。
建物は新しくてキレイですが、掃除やタオル交換が3日ごとだったので、せめて2日ごとにしてもらいたいと思います(事前に何も説明がなかったのも…)
あとベッドの脇に前泊者?の下着が落ちていたので掃除はしっかりお願いします。
全体としてキレイで快適なホテルでしたが、ガイジンさん向けなのかな?という感じです。
- Verified traveler (6/5): Once you are able to get in, it's a nice hotel. - We arrived shortly before 6pm, and all the staff had already left for the day. The sliding front door requires a passcode, which we did not have, so only by the grace of an exiting patron were we able to enter the building. The only way to check in is via an iPad at the front desk. The iPad asked for a code in order to check in, which I had never received. Luckily my friend used the telephone at the front desk and in Japanese was able to obtain the necessary information to check in. Apparently I was supposed to receive an email with that check-in number. Once we got to our room, we found that there were no washcloths, only a hand towel and bath towel each. After again calling the hotel (via our cell phone since there was no telephone in the room) we found that they did not automatically provide such a towel, and since the staff was already gone for the day there was no way to obtain one. We ended up going to a local 100 yen store and buying a few washcloths to make up the experience. Needless to say, by this point we are pretty frustrated and disappointed at the GRAND JAPANING HOTEL Kuromonsanjo. However, the room was clean and in nice condition, the shower was warm, and the bed was quite comfortable. Once you negotiate the obstacles, it's a nice hotel.
- Verified traveler (4/5): チェックインの業務フローが悪いホテル。設備は良い。 - 施設入館時、チェックイン時(無人)に必要なパスワードが送付されて来なかった。
確認すると「自動で送信しています」という回答で、裏を返すと「当方は悪くない」という対応。
会員登録時に登録されているアドレス宛に送っているとのことで、確認したところ、
会員登録しないで、予約している場合は、空欄のアドレス宛に送っているとのこと。意味がないが、業務フローを変えないのか確認したが、「問い合わせがあった場合に24時間体制で対応している」とのこと。
会員登録せずとも送られてくる予約完了メールには「24時間対応」とはどこにも書いていないし、むしろチェックインは18時までとあった。入館できず焦った客が対応することに委ねた業務フローである。
送信履歴があると話すも、宛先が空欄であることも把握されていらっしゃるが、
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