The Secret Garden
Location: Antepara E4-60 y Los Rios, Quito, ec
Star Rating: 8.6 Stars
Property Type: Hostel/Backpacker accommodation
About this Property
Charming Hostel in the Heart of Quito
Unique Features and Amenities:
- Explore the city with ease using our complimentary bikes and take in the stunning views from our terrace.
- Indulge in delicious meals at our on-site restaurant and unwind with a drink at the cozy bar.
- Benefit from our 24-hour front desk, tour desk services, and free WiFi throughout the property for a seamless stay.
Comfortable Accommodation Options:
- Relax in rooms equipped with a safety deposit box and some with a private balcony for a touch of luxury.
- Rest easy on our plush bed linen provided in each guest room for a comfortable night's sleep.
Local Attractions and Convenience:
- Immerse yourself in the culture with nearby attractions like Sucre Theatre and Colonial Art Museum.
- Easily access the airport with our convenient airport transfer services for a stress-free journey.
Book your stay at The Secret Garden for an unforgettable experience in Quito!
Policies
Check-in: 01:00 PM - 11:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Nightclub
- Guest education on local ecosystems and culture
- Non-smoking rooms
- Restaurant
- Terrace
- Family rooms
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Non-smoking throughout
- Shared lounge/TV area
- Board games/puzzles
- Shuttle service (additional charge)
- Evening entertainment
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Pub crawls
- Happy hour
- Television in common areas
- Nightclub
- Front desk (limited hours)
- Free wired internet
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Concerts/live shows
- Art gallery on site
- Wine release events
- Horse riding nearby
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Single Bed in Dormitory Room
This bed in dormitory features a soundproofing, sofa and seating area.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Seating Area
- Toilet
- Sofa
- Terrace
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Reading light
- Privacy curtain
-
Single Bed in Mixed Dormitory Room
This bed in dormitory has a soundproofing.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Toilet
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Reading light
-
Double Room with Private Bathroom
The double room provides a seating area, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Terrace
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Reading light
- Privacy curtain
-
Comfort Shared Dormitory, Mixed Dorm
16 Large Twin Bunk Beds
Soundproofed room
Internet - Free WiFi
Sleep - Bed sheets
Bathroom - Shared bathroom and towels
Practical - Safe, local maps, and guidebooks
Comfort - Daily housekeeping and heated floor (bathroom)
Accessibility - Lever door handles
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 16 (16 Adults)
- Safety deposit box
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Heated floor
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Triple Room, 3 Twin Beds, Shared Bathroom
3 Twin Beds
Soundproofed room
Internet - Free WiFi
Sleep - Bed sheets
Bathroom - Shared bathroom and towels
Practical - Safe, local maps, and guidebooks
Comfort - Daily housekeeping and heated floor (bathroom)
Accessibility - Lever door handles
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Heated floor
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Bunk Bed in Female Dormitory Room
Max Occupancy: 1 (1 Adults)
-
Twin Room with Shared Bathroom
This twin room features a shared bathroom, a seating area, a safe deposit box as well as a terrace. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Seating Area
- Toilet
- Sofa
- Terrace
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Reading light
- Privacy curtain
-
Quadruple Room with Shared Bathroom
The quadruple room provides a seating area, a safe deposit box, as well as a private bathroom featuring a walk-in shower and a hairdryer. The quadruple room features a sofa and a terrace. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Terrace
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Reading light
- Privacy curtain
-
Bed in 4-Bed Dormitory Room
This bed in dormitory has a sofa, soundproofing and seating area.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Seating Area
- Toilet
- Sofa
- Terrace
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Reading light
- Privacy curtain
-
Single Room with Shared Bathroom
The single room features a seating area, a safe deposit box, as well as a shared bathroom boasting a walk-in shower. The unit has 1 bed.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Seating Area
- Toilet
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Reading light
- Privacy curtain
-
Two-Bedroom Deluxe Apartment
This spacious apartment consists of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower. The apartment provides a seating area, a wardrobe, a safe deposit box along with a sofa. The unit offers 4 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Seating Area
- Toilet
- Private bathroom
- Interconnected room(s) available
- Sofa
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Toilet paper
- Board games/puzzles
- Heated pool
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Reading light
- Privacy curtain
-
Double Room with Shared Bathroom
The double room provides a seating area, a safe deposit box, as well as a shared bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Seating Area
- Toilet
- Interconnected room(s) available
- Sofa
- Terrace
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Reading light
- Privacy curtain
-
Quadruple Room with Private Bathroom
The quadruple room offers a safe deposit box, as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Toilet
- Private bathroom
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Reading light
-
Bed in 8-Bed Dormitory Room
This bed in dormitory features a balcony, sofa and soundproofing.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Seating Area
- Toilet
- Sofa
- Terrace
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Reading light
- Privacy curtain
-
Comfort Shared Dormitory
1 Large Twin Bed
Soundproofed room
Internet - Free WiFi
Sleep - Bed sheets
Bathroom - Towels
Practical - Safe, local maps, and guidebooks
Comfort - Daily housekeeping and heated floor (bathroom)
Accessibility - Lever door handles
Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Safety deposit box
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Heated floor
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Bed in 6-Bed Dormitory Room
This bed in dormitory features a balcony, soundproofing and seating area.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Seating Area
- Toilet
- Interconnected room(s) available
- Sofa
- Terrace
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Reading light
- Privacy curtain
-
Double Or Twin Room With Bathroom
This twin/double room has a private bathroom, a seating area, a safe deposit box as well as a terrace. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Seating Area
- Toilet
- Private bathroom
- Interconnected room(s) available
- Sofa
- Terrace
- Linen
- Entire unit located on ground floor
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Reading light
- Privacy curtain
-
Bed In 10-Bed Mixed Dormitory Room
This bed in dormitory has a balcony, soundproofing and seating area.
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- Seating Area
- Toilet
- Terrace
- Linen
- Toilet paper
- Board games/puzzles
- Trash cans
- Body soap
- Socket near the bed
- Hypoallergenic pillow
- Lockers
- Smoke alarm
- Fire extinguisher
- Reading light
Guest Reviews
- omer (8/5): - Good hostel, they have a coffee house and bar inside:)
- Harini (9/5): -
- omer (8/5): -
- Gabriela (10/5): Un lugar cómodo y con vista increíble - Hermoso, muy cálido, llegué de madrugada y nos dieron todas las comodidades además de que pudimos guardar nuestro equipaje y todo fue muy seguro, tiene un rooftop con una vista hermosa de la ciudad. No tengo nada que no me haya gustado
- NATHALIE (8/5): -
- Frauke (10/5): - Das Hostel hat super tolle Aktivitäten und Angebote für Touren. Das Restaurant is für Hotelgäste günstig (z.B. Avocado Toast 1,75) und die Anlage ist ingesamt schön Nix zu meckern 😊
- Alejandro (10/5): -
- Andy (10/5): Increíble - Me gustó su buena atención y la comida súper buena Todo fue espectacular .
- Alejandro (10/5): - La vibra del lugar es buenísima. Su terraza espectacular! Y el tour a Cotopaxi maravilloso. El tour a mitad del mundo no vale la pena. Deberían ir directamente al lugar en vez de parar en Panecillo al que uno puede ir solo. Lamentablemente esa parada hizo que llegaramos tarde a museo de mitad del mundo y tuvieramos que hacerlo de rapidez
- Melanie (8/5): -
- Dragan (10/5): -
- יואב (8/5): -
- HO (9/5): - 非常干净，你可以和世界各地的人聊天。楼上餐厅无敌美景，即使你不去用餐，也可以在那里照相，员工们非常的友好，就像老朋友，所以放心去住吧
- Dennis (7/5): -
- Anna (10/5): - Very very clean hostel with good beds and good interior design - focused on the comfort of the traveller. Amazing!
- Remco (9/5): -
- Jasmin (8/5): -
- López Alonso (1/5): -
- MARY VIOLA (9/5): - the staff, location, and perfect for our pick up for cuyabeno. a bit on the expensive side for a hostel.
- Yuval (10/5): -
- Emma (10/5): -
- Howard (10/5): A genuinely brilliant hostel - Comfortable rooms and lots of tours to book on from the front of house. They work hard to great a good environment for all travellers, solo or in a group. The hostel was quieter than I expected after 11pm, so you do sleep well. Bar and restaurant are great places to relax and the food is much better than I expected. The laundry service is maybe a bit expensive, but it’s very very professional, quick and convenient. Thanks to Marta for this.
- christelle (10/5): - Todo Nada
- Lucia (7/5): Como en casa - Es un sitio con alma , me gustó mucho, el staff es lo mejor del sitio me sentí como en casa y la comida riquísima Deberían de tener más proteína vegetal porque en las family dinner yo al ser vegetariana no había opción para mi. Al tener bar arriba tienen música hasta las 23:00 entonces si quieres relax este no es tu sitio a mi no me importó. No recomiendo coger el tour de quilotoa con ellos es muy caro y ni siquiera te mete la entrada del lugar que son 2 dólares,mejor hacer los tour por tu cuenta
- Silvia (9/5): - Location, terrace, ambience, connection with secret garden in Cotopaxi A bit too festive and noisy in the evening. I would have preferred if there were some quiet spots left for chilling rather than partying.
- Eleanor (10/5): -
- Martina (8/5): - Location, well curated They are extremely good with marketing. And you are paying for it. It doesn't have the authenticity that many other places have because is catering for a certain type of "cool" tourism which comes with a price tag
- MAGALY (10/5): -
- Jane (10/5): -
- Judy (8/5): -
- Ron (10/5): -
- Astrid (7/5): - Luide muziek uit de bar was hoorbaar tot in de kamer. Prijzen voor drankjes buiten happy hour best duur, zelfs met de verblijfskorting
- Federico Enrique (10/5): Hermoso hostel! ❤️ - Hermoso Hostel! ❤️ Cuenta con todo lo necesario para tener una estadía hermosa! Tanto el personal como los voluntarios son personas muy cálidas, con los mejores consejos sobre la ciudad y las actividades. Además se destacan las habitaciones y los espacios del hostel, dispuestos para hacer de la estadía, un lugar muy amigable! La terraza por su parte, enamora con la vista hacia la ciudad!
- Courtney (10/5): Exactly what we needed! - The two bedroom apartment was exactly what we needed for the 3 of us. The jacuzzi option was an added bonus that we enjoyed. Muchas gracias! We also had 50% off great food and drink which came in really handy for the few nights we stayed here just before going to the Amazon rainforest and after before flying home.
- Anja (9/5): -
- Alexis (10/5): -
- Alejandra Fuentes Carvajal (10/5): -
- Stacey (10/5): - The staff are great, a friendly sociable hostal, wish i had stayed here before i went to the galapagos. The family dinner is a great vibe to meet and chat to people, the hostel staff are all friendly and helpful. Rooms are clean, standard hostel vibe. Nothing
- Shir (9/5): -
- omri (8/5): -
- Braigman (10/5): -
- Jark (10/5): - Estrutura e restaurante
- Anne (9/5): - Loved the friendly vibe and rooftop! Cotopaxi is a must with them, very helpful and attentive staff! Small rooms, with tini windows/no windows.
- Antoine (9/5): -
- L (10/5): Parfait - Très pratique, social, confortable Possibilité de réserver de nombreux tours avec eux Rien
- Maddison (10/5): -
- Zimmerman (9/5): - מאוד חברתי. אורחים מכל העולם ופעילויות מטעם ההוסטל. מסעדה טעימה. היו מים חמים. נוף נהדר מהמסעדה בגג! צוות דובר אנגלית ומסביר פנים ביקשו סכום גבוה יותר ממה שסוכם בבוקינג. אין מטבח לאורחים אז לא ניתן לבשל
- Laura (10/5): -
- Laura (10/5): -
- Lucas (9/5): -
- Viviana (10/5): - las instalaciones muy bonito, el personal fue muy amable con la atención.
- Lena (9/5): - Loved my stay here Nice staff, beautiful view from the rooftop
- Carina (8/5): Mécanismes bien rodés mais.... - Les services proposés, l'emplacement très proche du centre, l'architecture intérieur, les patios plein de verdure. Mais.... je me suis trompée en réservant dans cet hostal car pour moi, c'est un genre d'usine a touristes super organisée ou l'orga prime tout y compris la relation. Ce n'est pas ce que je cherche. Le bracelet orange d'identification comme dans un club, l'orga des petits dejs (deux listes à remplir), l'absence de fenêtre qui s'ouvre dans le dortoir de 4, le personnel tous en orange avec des talkie-walkie(certains hurle pour se faire entendre) , le discours mécanisé au ckech in et check out, la prédominance de l'orga sur la relation, le fait qu'on vous aborde systématiquement en anglais, l'anglais dans toutes les consignes écrites avant l'espagnol. Bref, Une usine pas très joyeuse.
- Michael (9/5): Great Hostel - Highly recommend - great hostel, nice staff
- Ponce (10/5): - Todo, excelente me encantó Me gusto todo, muy profesionales
- Rocio (9/5): - el personal fue muy amable con la atención."
- Theo (9/5): -
- Maayan (9/5): -
- Sergio (10/5): Muy buena - La terraza
- Jark (10/5): - A vista do bar...
- Olga (10/5): - Location is fantastic, lovey host. I had such an amazing time and great night sleep
- Elena (7/5): Good place but rooms are only okaish - Very nice vibe at the hotel, it has everything you need. The staff is friendly, helpful and can organize everything you may need (sim card, transport, tours). The restaurant upstairs has great views of the city, they offer family dinner at a good price, free tea and coffee. It is clean We booked a private room, but turns out it was inside of one of the dorms, meaning we had to always access it through a dorm, which is quite dissappointing when you are thinking of a private room. This should not be done, or at least the price should be lower than the other private rooms. There was a lot of noise from the restaurant/bar upstairs.
- Fabien (8/5): Rapport qualité prix parfait - Le rooftop pour manger ou boire un coup entre amis avec une belle vue sur Quito
- Lukas (8/5): -
- Amit (10/5): -
- Amit (10/5): -
- Vivian (10/5): - Alles was goed geregeld, leuk dakterras Niets
- Marie (9/5): -
- Marie (9/5): -
- Daniel (7/5): Racism and classism made me feel uncomfortable... - Nice beds, nice atmosphere. The staff at the rooftop was very discriminatory towards locals. I invited a friend who is from Quito for dinner, and they treated him so bad made me feel uncomfortable. Like he request a coffee and they never brought it but they did charged it. I ask for a glass of water and they were very helpful. So it was clearly a racisms/classism situation which aparently is pretty common on your place (based on the stories I heard from other locals). The top bunkbeds has no curtains; which made me feel uncomfortable to see nkd ppl sleeping there.
- Marie (9/5): - Location, the atmosphere and the food. Would have been nice to have more bathrooms.
- Harrison (9/5): - It’s actually probably one of the best hostels I’ve stayed in. It’s a social hostel due to the activities they hold yet not a party hostel. Everyday they do a trip to the equator, a free (tips based) walking tour and happy hour. All of which were well worth doing. They also offer transfers to/from airport and other touristy places that are pretty much on par with Uber. They place is a an actual maze. Seems like they’re always cleaning, the place smells like either lemongrass or fresh bread that they make on site. The staff are always friendly and willing to help. The location is a 10 minute walk to the historical centre. Hot showers, high pressure…. Enough said Tab style system. Even though I didn’t not like it, it’s just something at the end you need to check over.
- Daniel (9/5): - LIMPIEZA DE LOS BAÑOS
- Sonja Christine (8/5): - Rooftop, nettes Personal, tolle Aussicht, internationale Atmosphäre Kein richtiges Fenster im Zimmer, dadurch schlechte Luft, am Wochenende sehr laut
- Matthew (9/5): -
- Matthew (9/5): -
- Daniel (7/5): Cute little hostel in central Quito - Staff were lovely and accommodating. The garden vibe is beautiful and the rooftop was stunning. Beds are nice and comfortable! The amount of noise in this place is ridiculous. The rooms are not sealed off to the main atrium so everything travels in. 6am? No worries. Let's speak as if it's a family lunch. Did a day tour that was $15. Stayed for ages at places that weren't great and then got left at the monument and had to get a taxi home. It's unfortunate because this place could be really awesome!
- Rae Dawn (10/5): Always stay here, so feels like home - Perfect location Stairs are hard depending on luggage
- Matthew (9/5): -
- Stefanie (8/5): -
- Ido (10/5): -
- Cindy (10/5): -
- Elinor (8/5): -
- Javier (1/5): - A personas que somos de sudamérica nos segregan en 1 habitación. Al parecer no le gustan que se hospede gente de sudamérica Al parecer son elitistas.
- Lukas (8/5): -
- Penny (9/5): Very friendly, social, great view and can book all tours around Ecuador - Beds comfortable and private with a curtain, light and charging points. On arrival there didn’t seem like there was too many toilets: showers, but I never have to queue. I was surprised how often everything was cleaned daily! Everything was spotless. Loved the rooftop that was open all day. Nice place to chill with the view. Huge bonus was the meals at the restaurant and 50%. As a solo female, I didn’t feel the safest walking around at night, so in the evenings I would eat on the rooftop. Beautiful view of the city and social. Staff very friendly. Loads of tours could be booked through the hostel like Amazon trips and Cotopaxi- super easy and cheaper than online like get your guide. Highly recommend the free walking tour! Area didn’t feel the safest walking at night, but great during the day, close to everything.
- Richard (8/5): -
- Javier (1/5): - Segregan socialmente a los latinos en la habitación purple
- Eric (10/5): À visiter en toute confiance - La gentillesse de l’ensemble du personnel. La qualité des excursions. Le petit déjeuner, et le dîner et la laverie top Rien
- Eric (9/5): -
- Echeverry (10/5): - Excellent place, all the guys on the terrace are nice. Amazing hostel, everyone! Everything was great!
- Tamina (5/5): -
- super sayayin (8/5): - Restaurante y comida Baños compartidos únicamente
- Emmy (10/5): - Un poco frío en las habitaciones
- Maddison (9/5): -
- Mauricio (10/5): - I don't get tired of going back to this place. Secret Garden has a unique vibe and whenever I can I run away there. From the attention to the ambiance, it is excellent. If you are in Quito, this is the place where you have to be
- Mauricio (10/5): - "Simply the best of Quito! I love everything, but the service is on another level. A 10/10 for Julio at the bar, Mayucita in the cafeteria and Mario at the reception; their attention always makes you want to come back. Don't miss it
- Lukas (1/5): Sehr dreckig und unfreundliches/ respektloses Personal. - Lage war gut Unser Doppelzimmer war sehr dreckig. Im Bett waren überall Haare. Daraufhin wir die Rezeption nach einem anderen Zimmer gefragt. Diese waren jedoch genau so dreckig und eins hat zusätzlich stark nach Schimmel gerochen. Da wir erst um 12 Uhr nachts angekommen sind und es zu dem Zeitpunkt dann 2:30 war, haben wir uns entschieden das alte Zimmer zu behalten und haben es selbstständig neu bezogen, mit Bettwäsche, die jedoch auch voll mit Haaren war. Als wir das am nächsten Morgen bei der Rezeption gemeldet haben wurde uns unfreundlich gesagt das das unser Problem sei und sie nix machen können. Auch nachdem ich Bilder gezeigt habe wurde mir noch vorgeworfen das ich lüge und erst nachdem ich mit dem rezeptionist ins Zimmer gegangen bin und ihm gezeigt habe wie dreckig es ist, wurde uns letztendlich ein Preisnachlass gestattet.
- Mauricio (10/5): -
- Vivian (10/5): Geweldig hostel - Goede locatie en voorzieningen
Photos
