Sonder Museum House

Location: 25 Museum Street, London, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Lift / Elevator
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Screens / Barriers between staff and guests for safety
• Free wired internet
• Internet access

Rooms Available

• Two-Bedroom Superior Apartment

  This spacious apartment comprises 1 living room, 2 separate bedrooms and 2 bathrooms with a bath or a shower and free toiletries. Guests can make meals in the kitchen that comes with a stovetop, a dishwasher, an oven and a microwave. The apartment provides a washing machine, a tea and coffee maker, a wardrobe, tumble dryer, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher

• One-Bedroom Apartment

  This apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which features a stovetop, a dishwasher, an oven and a microwave. The apartment features a washing machine, a tea and coffee maker, a wardrobe, tumble dryer, as well as a flat-screen TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Hypoallergenic pillow
  • Smoke alarm

• Three-Bedroom Premium Apartment

  This spacious apartment includes 1 living room, 3 separate bedrooms and 3 bathrooms with a bath or a shower and free toiletries. In the well-fitted kitchen, guests will find a stovetop, a dishwasher, an oven and a microwave. The apartment offers air conditioning, a washing machine, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Hypoallergenic pillow
  • Smoke alarm
  • Fire extinguisher

Guest Reviews

• Andrew (10/5): - Incredible location close to everything. Great dining options right outside the front door.
• Fredrick (10/5): - Beautiful property right in the heart of the city, easy to get to places and checking in and checking out was very smooth.
• Amanda (10/5): Fabulous location, very clean and comfortable, would highly recommend . - Location was fabulous and the beds were so comfortable! Very clean. There was nothing to dislike about the property. The only thing I would make a note of is the alarm buttons above the beds, we thought they were lights and had to call to find out how to turn them off! No hand book about rubbish and house rules, I found it a bind having to go online, but I’m old and prefer paper to computers ☺️
• Andrew (1/5): One of the worse experiences of my life but it was clean !! - It was an insomniacs dream. Tissue paper blinds on the windows allowing book reading at 2am with no lights. Constant road noise and seagulls! All topped off with rooms that were hotter than a sauna Everything apart from the fact that it was spotless
• Al-humaidhi (4/5): Not worth it... - The location was amazing, the apartment spacious and very well designed, it was a lovely place to be in. The staff are horrible, when I messaged to inquire about the air conditioning in the apartment (which was clearly stated in the description and one of the main reasons I booked this apartment), they lied to me, telling me how to "turn it on" and after many attempts they decide to tell me "Oh, that's for the floor heating as the apartment doesn't have an AC, only the penthouse does"!!!!! When I told them this is deception they simply told me to message Booking.com and take it up with them!!!!
• Adriana (9/5): We loved it, great place - The location is very good. Easy to reach, many nice places around to sit and enjoy a meal. Very clean and everything inside seems to be of good quality. We loved the place and will return. I am a bit puzzled on how to rate the hotel. The checkin process is peculiar, but doable. However when we reached there the locker to get the key from was broken so we had to spend like 30 mins in calls with different support people to explain the machine was displaying garbage chars so we could not get the keys. Someone let us in finally and gave us a key. When leaving, we noticed there is a huge fine for losing the keys. We were supposed to have 2 keys but we only had one from the staff letting us in. This was resolved with support people. Another unexpected thing - the window frame was somehow broken. It opens and closes vertically, in a reversed way. So due to its own weight, the window was not properly closing, letting noise and cold air in the room. "Support" sent a person to help, we used a workaround. Finally the support people were very careful withh us, very attentive and they tried to solve any complaint. Overall the experience was very good. So we are ready to forget all these small accidents and return.
• Kelly (8/5): Wonderful except for a couple of issues - Clean, minimalist, beautiful design. Everything you could need (except working Wi-Fi), in a central location. Exceptionally comfortable. The wifi wasn't working. We requested assistance but the wifi issue was not fixed across our 3 night stay. At key drop off the key box would not accept the key.
• Sandi (1/5): Overall, it was catastrophic; they didn't care that we had an 11-month-old baby in the apartment. - I really don't know what I could have liked under these conditions. We couldn't stay indoors; at night, we had to go out, and our child couldn't sleep due to the heat, it was a disaster. I honestly don't know where to begin. We booked and paid for a two-bedroom apartment on Booking.com, and what mattered most to us was that the apartment was in the city center, had air conditioning, and a place for us to cool off from the heat they had forecasted for that weekend. When we arrived at the apartment, we couldn't get into the room for three hours because no one was responding to our emails, messages in our inbox, and so on. After that, they contacted us and apologized, saying they hadn't sent an email with clear instructions on how to download their app and enter all the details just to gain access to the apartment. Let's not forget that they knew I was coming with an 11-month-old baby. We finally entered the apartment, and we were in for a shock! It was a heatwave, the thermostats read 38 degrees Celsius, and we couldn't breathe. But okay, we paid €1200 for three nights, they have air conditioning, and the problem will be solved. However, no, the air conditioning DID NOT WORK! They decided to inform us of this only after 48 hours that we spent on the street and in another accommodation because we couldn't stay in this one. Despite knowing that the air conditioning didn't work, they assured us that a technician would come and fix everything, of course, the technician never arrived. To make matters even worse, there was no cold water in the apartment, and, on top of that, there was only scalding hot water that couldn't be consumed. When we first arrived at the apartment, we asked them for a crib for the baby, but the crib didn't arrive until the end of the second day because, of course, they didn't read the messages. And yes, they apologized for everything and gave us a refund of £80. It's not about the money; it's about the principle and what we paid for. With that £80, you could pay a plumber to fix your boiler.
• Andreas (6/5): Too expensive for the offered accomodation. - The location of the apartment is perfect. The flat is sufficient for 4 persons. Close to the location is Soho, the Underground is close to the accomodation (~10 minutes walking distance). We arrived around 7:00 pm at the apartment. The keybox where you get the keys with a pin code was not working and it was not possible to get the keys out of the box. Contacting the service was not really helpfull and it seems so that the support is in the States (USA). The service did not feel very responsible to work on a solution and again and again asking how they can help. Finally after 1 1/2 hours we were lucky and some other guests (they had the same issue serveral days before) could tell us that there are manuel keyboxes in the basement, so finally we could manage to get into the apartment. Overall the support is of low quality. Remark: It took several days to fix the keybox. The focus of the property owner is to make money, the guests are not in the foreground (our impression) The cleanliness is in general ok, but for a holiday home with almost 400€/night I expect much more. Also the permant email what to do and when we have to leave the apartment on day of departure is not very professional. I cannot really recommend this apartment for this price and I will not book it again.
• Hussam (10/5): Exceptional - Beautiful penthouse. Huge balcony. Great location at Oxford street. It has all the facilities including washer and dryer. 3 bedrooms and each has a separate bathroom. The only problem that we faced was at the check in. The keycafe machine that dispenses the key was not working so we had to wait for about an hour and a half to get the issue solved.
• Liana (9/5): Superb -
• Alonzo (8/5): Location is Good, but service needs more improvement. - Located behind the museum. It takes about 10 minutes to walk to SOHO, Covent Garden. There was an issue with the key not being available in the key storage box during check-in (There was NO KEY in the box. a problem with the accommodation management). The KEY CAFE machine also didn't work during check-out. The elevator isn't directly connected to the house, making it a bit difficult to carry heavy luggage inside (the elevator is located on a mid-level floor). The bed is overly soft as well. (Mattress replacement is needed).
• Michael (10/5): - Outstanding accommodations, great location, ease of use, modern, well lit, roomy, in the heart of London. Easy transportation, shopping, walking and sightseeing venues at your fingertips. Highly recommend.
• Kailash (9/5): Complains were attended on chat, but not sorted out. First of all one of the bed room door was getting stuck up which wa - Location and the interiors. The total glass wall in one side of the apartment with roller curtains. Lighting is too good. One of the bed room is too small and doesn’t have enough storage space also. There was only 1 extra dust bin bag, where as we needed at least 5-6 for our 7 nights stay. We were not informed that we needed to climb few stairs for taking lift and getting down in the apartment. It was a big trouble for my 70 years old parents. And at the zero level the space between the lift and star case is very very small.
• Gary (10/5): Exceptional -
• Timothy (10/5): Exceptional -
• Lucinda (4/5): late check in only - Even though I was told I could get early check in, this was not honoured. In any case, regular check in is at 4pm and early only 2pm. Very disappointing.
• Doc (10/5): - Great location, clean, modern, spacious, kitchen.
• Anne (6/5): Hot and Stuffy apartment in good location - We found the apartment to be very pricey for its amenity as it doesnt have air conditioning and is very hot and stuffy in summer. If you open the window for ventilation you hear noisy pub drinkers in the pub across the road. So would not advise staying there when the weather is warm... it may be better in winter. We were also frustrated with the late check in time of 4PM and the inability to leave luggage in the apartment. We were advised to use a luggage storage service called Stasher with a supposed 20% discount but this discount was not genuine as all the other stores offering luggage storage options were offered at the same price or cheaper. Given the high price of this apartment I would not recommend it... though its strongest point was its convenient location.
• Verified traveler (10/5): - Spectacular penthouse flat with balcony. The staff was extremely helpful and friendly, centrally located.

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