Alquimia Hotel Boutique

Location: Carr. Tulum-Boca Paila Km. 7.5 Zona Hotelera, Tulum, mx

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 09:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Fax/photocopying
• Tour desk
• Ironing service
• Car hire
• Massage services
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Public Bath
• Infinity pool
• Outdoor furniture
• Pet bowls
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Key card access
• Happy hour
• Supervised childcare/activities
• Television in common areas
• Free wired internet
• Scuba diving on site
• Snorkeling on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Beach yoga on site
• Private beach nearby
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Exercise/lap pool
• Japanese garden
• Secured parking
• Health or beauty spa nearby
• Swimming nearby
• Water sports equipment
• Beach club nearby (surcharge)
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Beach toys
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Double Room with Private External Bathroom

  This ecological container with garden view on the ground floor features a double bed, a private outdoor bathroom and air-conditioning. It can also come with a small hanging closet or an area to hang clothes.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Seating Area
  • Toilet
  • Private bathroom
  • Private entrance
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Access to a private beach
  • Single-room air conditioning for guest accommodation

• Junior Suite with Garden View

  This corner room with garden views on the ground floor features a king-sized bed, a private bathroom, a walk-in closet, a full body mirror and air-conditioning.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Seating Area
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Access to a private beach
  • Single-room air conditioning for guest accommodation

• Double or Twin Room with Garden View

  This ecological log cabin style with garden view on the ground floor features a king-sized bed, a double bed, a private bathroom, a closet, a wooden chest of drawers, a full body mirror, air conditioning and area to hang clothes.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Air conditioning
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Private entrance
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Access to a private beach
  • Single-room air conditioning for guest accommodation

• Presidential Suite

  This family room with ocean view features a 3 king-sized bed, a private bathroom, a wooden chest of drawers, several cabinets, a full body mirror, smart TV and air-conditioning.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Seating Area
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Access to a private beach
  • Single-room air conditioning for guest accommodation

• Standard Double Room- Jungle Side

  The double room features air conditioning and a wardrobe, as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Toilet
  • Private bathroom
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Single-room air conditioning for guest accommodation

• Studio Apartment with Sea View

  Suite with ocean view, king size bed, living room, walk-in closet, private bathroom, full kitchen, smart TV, dinning area, outside deck and air conditioning. Located on the ground floor living room, walk-in closet.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Dressing room
  • Kitchen
  • Private entrance
  • Tile/marble floor
  • Dining area
  • Mosquito net
  • Wardrobe or closet
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Access to a private beach
  • Single-room air conditioning for guest accommodation

• Junior Suite with Ocean View

  This oceanfront Suite on the ground floor features a kind-sized bed, a private bathroom, a full body mirror, air conditioning and an area to hang clothes.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Seating Area
  • Toilet
  • Private bathroom
  • Dressing room
  • Private entrance
  • Tile/marble floor
  • Hardwood or parquet floors
  • Mosquito net
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Access to a private beach
  • Single-room air conditioning for guest accommodation

• Junior Suite with Pool View

  This suite with views to an infinity pool features a king-sized bed, a private bathroom, a full body mirror and air-conditioning.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Toilet
  • Private bathroom
  • Private entrance
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Access to a private beach
  • Single-room air conditioning for guest accommodation

• Econtainer Malakit

  This ecological container with garden view on ground floor features a king-sized bed, a private bathroom with a decorative bathtub, a wooden closet, a full body mirror and air-conditioning.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Seating Area
  • Toilet
  • Private bathroom
  • Private entrance
  • Tile/marble floor
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Key card access
  • Access to a private beach
  • Single-room air conditioning for guest accommodation

• Deluxe Bungalow with Garden View

  The bungalow features 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. The bungalow provides air conditioning, a wardrobe, parquet floors along with a balcony. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Toilet
  • Private bathroom
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Shampoo
  • Conditioner
  • Body soap
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Tom (8/5): Good place for few nights, if you don’t need anything too cosy. Staff was nice. - Great location, the pool, the staff, the bed A bit dirty, salted water to drink and shower can be surprising
• pannu (7/5): - Lovely property IF YOU BOOK ONE OF THE BETTER ROOMS The room we had initially booed
• Yes Mundo (8/5): Buen lugar - Alberca y playa. Las habitaciones son para dormir basicamente. Que a pesar de consumir en el beach club y restaurante no permitían la compra de bebidas en el exterior
• Jonathan (10/5): Very friendly staff and excellent room. - Excellent location, staff was very friendly and willing to help with any of our needs. The room is very spacious and clean. I really enjoyed my stay. N/A
• Luciana (10/5): -
• Hannah (10/5): Exceptional staff & stay! - The staff & stay was amazing! Everyone was extremely kind - from Santiago and Jose at the beach restaurant to Eddie from the spa. We will definitely be returning.
• Rauch (7/5): - Très bon emplacement. Établissement proche en bord de mer Propre Prix très élevé dans sa généralité Côté jungle : wifi ne fonctionne pas Bruyant car bar à côté et musique extra forte
• Danielzik (10/5): Top Lage – nur 5 Gehminuten vom Partyzentrum entfernt, nah am Geschehen und unter der Woche trotzdem relativ ruhig. Toll - Unser Aufenthalt war insgesamt hervorragend – vor allem dank des außergewöhnlich freundlichen und hilfsbereiten Servicepersonals. Wir hatten ursprünglich zwei Zimmer auf der Dschungelseite gebucht, wussten jedoch nicht, dass sich diese auf der anderen Straßenseite befinden. Die Bungalows dort waren leider recht dunkel, etwas sauberkeitsbedürftig und zudem sehr hellhörig. Auf unsere Nachfrage hin wurde jedoch sofort und völlig unkompliziert reagiert: Wir erhielten ohne Diskussion zwei Zimmer auf der Strandseite – ein großartiges Upgrade! Dieses Entgegenkommen hat uns wirklich beeindruckt. Der Strandbereich war ebenfalls hervorragend: sehr gemütliche Sitzsäcke und tolle Liegen, die zum Entspannen einladen. Besonders positiv hervorzuheben ist auch die Sicherheit – nachts ist ein Torwächter vor Ort, sodass man sich jederzeit gut aufgehoben fühlt. Auch vor unserer Abreise wurde uns noch schnell und unkompliziert beim Ausdrucken wichtiger Dokumente geholfen. Die Bungalows sind etwas hellhörig, was bei der offenen Bauweise aber zu erwarten ist – Musik und Geräusche von der Straße sind hörbar.
• Paweł (2/5): - Location Salt water in the shower and swimming pool. Smell of mold in the room and constant noise from water pomp. Additionally all day construction works.
• Brenda (10/5): Hermosa estadía!! - La playa siempre limpia
• Kelly (10/5): -
• Ivana (8/5): - Hotel je jako fin i na odlicnoj lokaciji,osoblje je ljubazno..mi smo bili smjesteni u 2 sobe,jedna je mirisala na vlagu,jako neugodan miris...sve ostalo je bilo ok
• Julia (8/5): -
• Laura (5/5): - Es hermoso el hotel, la habitacion que escojimos era muy linda con tina. el desayuno estuvo muy malo: el pan era Bimbo cuando decia artesanal, vino suoper frio , decia que venia con aguacate y no me lo trajeron, y nisiquiera estaba rico. La verdad es que lo unico que tendrian que mejorar es el restaurante proque el lugar es divino!!!!
• Teresa (6/5): Nada de mais - Beachclub Quartos não tinham isolamento, muito barulho de noite, não havia quase espaço para entrar na banheira.
• Jennifer (9/5): -
• Isadora (5/5): Too expensive for what it delivers - Hotel's beach is very good My room was outside the hotel's property, which felt unsafe. The room also sometimes had a really terrible smell coming from the sewers in the bathroom. Shower water was kinda salty. There were no heater, which might sound unecessary but it was winter and some nights 9 degrees celsius and I was freezing. Staff was not very nice, they did not speak english very well, they didnt really help w/ anything , and I when mentioned it was my birthday on the check in I asked the guy if he reccomended me to do anything around and he just gave me a really dry "no. Overall not worth it to stay, I suggest just get a beach access for the day
• Lorella (7/5): Discreto - Posizione in spiaggia Musica assordante fino a notte tarda Personale poco cortese
• Joackim (7/5): Séjour très agréable au sein d’un hôtel à taille humaine. - La plage, la nourriture du Beach club très qualitative, la chambre confortable et l’emplacement en plein cœur de la zone hôtelière (idéale sur Tulum). Le personnel également hyper réactif face à nos demandes. Le service du petit déjeuner trop long, le parking payant (100 pesos/jour) bien que résident dans l’hôtel. Inacceptable vu le prix de la chambre qui n’inclut ni petit déjeuner ou autre service.
• Mayesha (10/5): - Love this hotel. Honey the golden retriever (the hotel host) is the cherry on top! Will come back!
• Alejandro (7/5): ok - ok no habia agua caliente
• vinicius (3/5): Péssima experiência - Localização. Chegamos em 2 casais à noite e nos colocaram em 2 quartos “container”. Tinha um barulho constante de motor do próprio hotel que nos impedia de dormir, além do cheiro de mofo. Tivemos que reclamar, mas se recusavam a nos mudar de quarto apesar do hotel estar vazio, como soubemos depois. Explicamos que eles não deveriam nem oferecer um quarto com tanto barulho. Após 1 hora discutindo e ligando pra gerente enfim nos mudaram de quarto “por 1 noite”. Dia seguinte, mais uns 40 minutos para convencer que os quartos que nos ofereceram não tinham condições mínimas. O Gerente Nestor nos atendeu muito bem e nos acomodou em outros quartos melhores. Mas o fato é que você não quer perder tempo e discutir nas suas férias para conseguir o mínimo esperado... Além disto, todos os sete quartos que visitamos eram de péssima construção. Não possuem janelas (só a porta de entrada), são cavernas úmidas com cheiro de mofo. Nem os banheiros tem janelas, isto quando não ficam num corredor sem porta! As surpresas não acabaram por aí. Fomos à praia na frente do hotel, onde há camas, espreguiçadeiras e bar do próprio hotel conforme as fotos. Sentei em um dos espaços e veio um funcionário me dizer que eu teria que gastar MX$3.000,00 (uns R$1.000,00) em consumação por cama ou MX$1.000,00 (uns R$330,00) por espreguiçadeira para poder ficar lá! Mesmo sendo hóspede do hotel !!! Absurdo! Nós usamos a estrutura de outro hotel melhor em outra praia sem exigência de consumo mínimo. Nova queixa. Novamente Nestor ajudou e liberou o uso sem taxa. Mesmo assim os funcionários da praia vinham incomodar, dizer onde podia ou não ficar, sendo que estava tudo vazio! Sem clientes! Final da tarde precisamos de uma colher e uma faca. O hotel não possui! Como o bar da praia fecha às 17:00, não se consegue nem uma colher no lugar. Por sinal, nenhum quarto que vimos tem frigobar! Então você não pode nem ter uma bebida gelada no seu quarto... Péssima experiência.
• sam (7/5): - Hidden gem
• Araceli (4/5): - Hay puntos a destacar como positivos: la amabilidad del personal de hotel, la persona que nos recibió para bajar maletas e indicarnos donde estacionarnos muy amable, al igual que el y la recepcionista. Muy amables, nos hicieron favor de hervir un poco de agua y siempre estuvieron en disposición de servir (bajar y subir maletas principalmente). La ubicación es muy buena, es una zona con bonita playa (nos toco sargazo pero en sí es bonita playa). También rescato la amabilidad de 2 personas de restaurante, tratando de recuperar la amabilidad luego de que nos quejamos que nadie nos atendía y que no veíamos nos sirvieran el desayuno a pesar de estar incluido. Un punto a favor es que cuentan con estacionamiento y pagas algo mínimo por noche como $200 pesos. Finalmente las camas, almohadas son muy ricas y la regadera y agua caliente fría esta muy a gusto. Hay muchas cosas que destacar como negativas: 1. Nosotros reservamos la suite presidencial que costó más de 10,000 la noche (puede ser mucho o poco dinero no lo sé). Pero se me hace absurdo que siendo huésped no puedas utilizar ni un camastro, ni una mesa y silla de la playa y mucho menos los camastros tipo camas. Para usar los camastros grandes te piden un consumo de $3,000, para los camastros tipos sillones $2,500 y para mesas $1,500. Literal el mesero te dice si gusta estar en la playa puede sentarse aquí y te señala la arena. 2. Entiendo que el sargazo es un problema ambiental pero los hoteles de a lado al menos hacían espacio para poder pasar al mar y no se quedará una barrera, porque el mar estaba lindo, solo se hizo una barrera grande en la playa por lo que llegó en la noche. No digo que lo quiten completamente, pero si al menos tener la intención de hacer un paso 3. La comida que solicitamos del restaurante es pésima las salsas son de cajita sin sazón, la comida que te sirven no corresponde con lo que viene en el menú (Ej. huevos rancheros con tortilla .... (no vienen con tortilla frita) El jugo de naranja es falso de ese que te pica en la garganta. Te ponen una guarnición de arroz frío y quemado.... en fin. El restaurante es pésimo. 4. En cuanto al servicio del personal del restaurantes o club de playa también medianamente malo, si te ven sentado o parado no te ofrecen nada, no es eficiente y mucho menos cálido. 5. Lamentablemente toda la zona sufre una sobre explotación del drenaje, en la noche había un olor espantoso y al salir a caminar, vimos que había una zanja a fuera del hotel, llena de aguas negras y estaban esperando algún camión para desazolvar. Que nos tocó ver como drenaban el agua sucia, entiendo que puede ser un mecanismo natural en los hoteles pero el olor era demasiado fuerte y justo a la entrada del hotel. 6. Desde mi perspectiva a la habitación presidencial le falta equipamiento. Por ej. un horno de microondas, unos sillones o maleteros
• Nicholas (1/5): -
• Mimi-22 (8/5): - Good food, gorgeous beach, chill vibes Odours from septic tank, some construction noise, music a little loud next door, fressh towels please!
• Eduardo (7/5): Lo malo - La ubicación y el personal y buena playa El baño y la regadera no tienen puertas, el piso de la regadera no tiene azulejos, el estacionamiento deberías ser incluído y no con cuota extra, no hay ningún perchero para colgar toallas o ropa, el agua es salada y faltó 3 veces y no hay interfón en las habitaciones para reportarlo, el clóset es muy pequeño sin cajoneras y no hay sillas y por último se escucha mucho la música de un bar en las habitaciones junto al estacionamiento
• PATRICIA MARIA (6/5): Es bonito pero necesita mejorar - La ubicación y la playa son estupendas, además la decoración es bonita. No había secador de pelo y el agua de la ducha y el lavado es salada. Con lo que para un día te haces el apaño, más imposible estar lavándose el pelo o los dientes con agua salada..
• Bogdan (6/5): - Beach bar and friendly staff Noise from the bar in the jungle side
• Bogdan (6/5): - Beach bar and friendly staff Noise from the bar on the jungle side rooms
• Camille (5/5): Do not stay here - Price and staff were the only good thing about this hotel Long list: - the room smelt so bad like sewage. I believe coming from the drain. Turning on the a/c helped but didnt fully take away the smell - shower and tap water was salty - ZERO sound proofing at all. I can hear the neighbours conversation as if they were in our room. This might be due to the fact that the ceiling is kind of corrugated creating gaps where the ceiling and the wall meets - to add to the no sound proof, the neighbouring store blasting music all day until about 10pm. Thankfully it was good music atleast lol - we went to the beach area of the hotel and were told that even as guest had a minimum spend to use their beanbags/beds. This is just ridiculous, guests shouldnt have to pay for that. Other hotels do not charge their guests to use the sunbeds - there was a pool as well but no beds or chairs around - power from the city went out at 11am. I wasnt feeling well so i was just staying in trying to sleep but couldnt cause the room got way too hot by 12pm. We were told that if the power doesnt come back on soon they will turn on their backup generator. The power did not come back on until about 7:30pm. Either city power or generator. But thats over 8hrs of no power. The hotel should have turned the generator on within 2-3hrs of no power. I rarely write bad reviews except when it is REAALLLY bad. And this was bad. Having to smell the sewage gas snell for 7 days... our nose did not adjust to it lol.
• Amanda (8/5): - The guy in the reception was awesome!
• HERNAN (10/5): -
• Mathew (9/5): Overall enjoyed our stay, but would have appreciated more transparency on costs to use facilities. - We really loved the intimate set up of this hotel, the beach bar provides great drinks, delicious food (the fish tacos were probably the best tacos we have ever had) and cabanas area are nicely spaced out so that you have a lovely sense of privacy and space! (Something that other beach club areas didn’t really achieve). On the first day that we arrived, we were offered a cabana at no cost / no minimum spend requirement. This was our understanding that, as guests, we have free access to all the hotels facilities. However, on another day, we were quoted $3000MXN for its use by the bar staff. When we queried the cost at reception, we were told guests pay $2000MXN with no further explanation as to why the first day we didn’t pay anything or why the bar staff were charging us another amount. What we also found interesting is that we overheard non-guests being charged 1000MXN for the cabanas..this experience was a bit disappointing, as we were really loving our stay at this accommodation until this happened. Our feedback is that there needs to be more clarity and consistency on costs charged to guests - just be up front on costs so there is no unnecessary back and forth which creates distrust and spoils the experience.
• Paula (6/5): - Lokacija hotela je zapravo najbolji dio, kao i osoblje koje je jako ljubazno. Dogovorili su mi prijevoz od i do aerodroma te su cijelo vrijeme bili na raspolaganju. Pohvale za njih! Sigurnost je isto jako dobra. Što se tiče samog smještaja hotel nikako nije u skladu s cijenom koju sam platila za početak siječnja. Smatram da je precijenjeno. Čistoća bi mogla biti malo bolja. Očito smo bile i u pogrešno vrijeme kada je hotel imao problema s kanalizacijom te su se cijelo vrijeme osjetili neugodni mirisi, koji su uz vlagu koja je prisutna u sobi ponekad bili i nepodnošljivi. Moja soba nikako nije bila u skladu sa slikama koje se prezentiraju. Sve su svemu, za prenoćiti dan - dva je podnošljivo, ali više od toga ne.
• Sarah-Anne (2/5): Disappointing and wish I could get a refund - The massage was good The shower was cold, there was music blasting next door till 1 am every night, the wait staff at the restaurant were extremely rude and aggressive, they gave me different prices for everything
• Veronica (7/5): -
• zauly (9/5): -
• Diana (3/5): - Das Hotel hat einen tollen Strandabschnitt Wir hatten die Dschungelseite gebucht. Die Zimmer sahen heruntergekommen aus. Wir mussten alle unsere Sachen auf dem Boden legen. Es sind offene Toiletten man kann alles riechen. Die Toiletten sauber zumindest das. Die Dusche sah irgendwie eklig aus als wäre es nicht sauber. Vor den Hotelzimmer auf der Dschungelseite ist eine kleine Bar Besitzer ganz ok. Aber es läuft bis tief in die Nacht Musik was nicht wirklich einen guten Schlaf macht. Die Zimmerwände sind sooo hellhörig das man mitbekommt was an der Bar vorne gesprochen wird. Es gibt also nur eine räumliche Trennung zwischen den anderen Gästen. Wir fanden such blöde, dass bei Getränke oder Speiserechnungen immer 15%Tip gebucht wurde ohne zu fragen ob die OK wäre. Frechheit. Kann dieses Hotel nicht weiter empfehlen
• Zapata Torres (6/5): - The staff, food prices The xtra charge for beach club, The new jungle area is not well designed, WC and shower acces are uncomfontably tiny
• Francisco Javier (10/5): -
• Yahor (10/5): -
• Manuela (6/5): - Lage, grundsätzliches Erscheinungsbild Keine Kästen. Wir mussten aus dem Koffer leben, Zimmerservice kommt nur auf Aufforderung und dann sehr spät
• Gloria (7/5): -
• Maria (7/5): Bonne localisation et bon resto - See below You will not get the best rest and sleep at this hotel u fortunately. Not well insulated. AC makes a lot of noises too. You can ear people talking from the other rooms. For the room jungle side: just do you know, the rooms are the other side of the street so not on the beach side. Plus, the rooms face a parking so expect to hear cars going in and out constantly. A lot of noises too from the cars circulating on the streets. The location is great. You can walk around easy and won’t need to rent a car if you plan to stay in Tulum beach area most of your time. You have access to the private beach but they will tell you to pay a minimum cover to have access to the chairs and beds. I was really unhappy to hear that so I asked to speak the manager. She told me I can have access to the chairs if I order something from the restaurant. They say that they are a beach club but there is no vibe and no music compared to the others beach clubs. The staff was nice. Lucas (one of the waiter of the restaurant-bar) is super nice, a real hardworker and let me stay on a beach single bed since I was eating there. Manuel, at the front desk, helped me out many times for my questions and also to find my way back to the airport.
• Marjo (8/5): -
• John (8/5): Good location, beach club and very friendly staff. - Beach club
• Kestan (10/5): Great location and friendly staff - Great location on the beach. The double beds were comfortable and the location is great but they could have couple of chairs in the rooms Orr outside. The staff were very friendly and service minded. The jungle rooms are container with very small toilet and bathroom. There is no where to put your clothe on hang them on the wall, not even for the towels
• Joachim (8/5): - Ligger fantastiskt nere vid stranden. Väljer man djungelsidan hamnar man dock på andra sidan en trafikerad genomfartsled. Man får inte vara stressad om man beställer mat på strandserveringen. Det smakar bra men var lite underbemannat i köket så det gällde att beställa innan man var hungrig
• Jana (7/5): It’s a bit overpriced for what you get. And with very little investment, this could be amazing! Overall, I think Tulum i - Location, Beach, Food and Staff- amazing! Great water pressure and super clean and comfortable beds! Construction next door will take (from the looks of it) at least another year. Starts early because of the heat! The rooms could be amazing with just a few tweaks- not sure the owner cares enough. They used old shipping containers and I love it- but there are larger caps (5-12”) walls and ceiling. Either hang mosquito net over the beds or provide coils to prevent them from getting in. There should be a light over the sink! If you someone who shaves or applies make up- you need your phone flashlight! Our toilet and shower were separate (I like that) but the toilet itself has a curtain to the room and the ceiling is open to the room. It was ok for us but be aware if that’s not enough privacy. The sink cabinet is about 12-16” from the curtain to the shower and not attached to the wall, it’s a bit tricky to scoot by sideways and not bump the cabinet- if you do, things on it will fall. There is one hook in the whole room… it was tough to dry bathing suit and shower towels.. there is no place to set or hang your toiletries. The outlet on my side of the bed was just a cover but no outlet behind it…
• Alejandra (8/5): Es un lindo hotel con personal amable la distribución es un poco incómoda pero está bien - Es muy cerca a la playa pero las imágenes no corresponden Tiene un bar justo alado de las habitaciones de jungla y es un poco molestoso
• Angela Santina (8/5): - Camere grandi, personale gentile
• Ahmet Ediboglu (7/5): -
• Ailet (10/5): -
• María Eugenia (6/5): -
• ROBERTO (10/5): -
• Maria (1/5): - Most staff were lovely. Great value for money if there was no construction noise going on I arrived at this property on Saturday and there was loud construction noises from the property next door. The hotel told me there would not be construction on Sunday so I prepaid for 3 nights and stayed. However I was woken early Sunday morning by construction noises that lasted until I left. Additionally the manager didn't believe me and I had to walk with her to the site to prove it was coming from the site next door. I wanted to move hotels but she wouldn't give me a refund on the remaining nights as "I was given options" before I checked in (the option she gave me was to get a free cancellation and move - or stay, with a promise that there would be no construction the next day). I was given a false promise of a peaceful morning on Sunday and when I wanted to leave because this was untrue the manager not only disbelieved me - she kept interrupting me and speaking over me. Additionally I had to pay a taxi to move hotels and to pay extra for a new hotel on short notice. Additionally although it promises yoga without additional charge, yoga is charged
• LUCIA (3/5): Para no volver - Buena ubicación. La habitación que nos dieron estaba en el parking, con wc y ducha sin puertas. El edificio no estaba bien aislado y entraba agua a la habitación. El restaurante cierra muy pronto y además te incluyen un 15% de recargo para el establecimiento, de manera que debes dejar una propina adicional para los trabajadores.
• Andrea (9/5): - Buena relación precio-calidad,excelente atención por parte del personal y muy buena ubicación.
• Ruben (10/5): - todo cobran estacionamiento
• Manolo (10/5): - La atención servicio la habitación todo un excelente servicio mis respetos recomendaciones totales y ademas tienes reservas para las tortugas marinas El baño nomas que no tenía techo y nos llovió
• Brenda (10/5): Absolutely perfect 🤩 - Everything was absolutely perfect I liked everything
• Saul (8/5): - Muy tranquila pero si le faltan amenidades como refri tele y caja de seguridad a diferencia de cualquier otro donde en estado
• ALMA ELIZABETH (7/5): - El hotel es muy bonito y en una playa privilegiada No fue grato sentirnos no bienvenidos ya que habría una boda y no podíamos estar en ninguna parte del Beach club.. entiendo pero yo tmb tuve una boda en la playa y sin embargo no afectamos en lo mínimo a los demás huéspedes. .. si no es prudente tener mas huéspedes lo ideal seria que no hagan reservas para esas fechas.. además soy cliente ya desde hace tiempo y es muy incomodo
• Carlos (5/5): Cuando acaben las obras estara bien - El hotel está en obras, no funciona el wifi Aún no está acabado
• Sebastian (1/5): Would never go again. - Location at the beach is nice but the staff had given up cleaning the beach as there was too much sargassum. The water in the pool was green and dirty only half full nd out of order. Staff kept promising that the pool could be used again the next day but it could not. We wanted to cancel the rest of our stay and get a refund but the hotel rejected any reasonable compromise.
• Andrea (7/5): -
• Jorge Alejandro (10/5): - Nos encantó! Tuvimos la oportunidad de ayudar a tortuguitas recién nacidas a llegar al mar, todo con la ayuda del staff del hotel. Increíble y súper recomendado!
• Dario (8/5): Bello ma da migliorare alcune cose - Pulizia quotidiana della camera, spiaggia privata a disposizione e piscina che risulta comoda nei periodi in cui il mare è impraticabile per via delle alghe. Parcheggio disponibile ma a pagamento (100 pesos al giorno) La struttura nel complesso ci é sembrata bella ma un po’ carente di manutenzione: i box in lamiera che compongono la reception e le camere erano un po’ arrugginiti. Nelle camere “jungle side” la porta si apre sullo spigolo del letto, rendendo scomodo l’ingresso. L’accesso alla doccia é molto stretto poiché hanno messo davanti il lavabo. Questi sono errori grossolani di progettazione architettonica (o assenza di progettazione proprio). I ragazzi del bar sono simpatici ma molto lenti: dopo aver ordinato uno yogurt con granola e dei pancakes per colazione abbiamo aspettato entrambi i giorni oltre 20 minuti.
• Eva (10/5): -
• Hugo J (2/5): Frustracion........escogi un hotel que se dice BOUTIQUE y es algo sucio y desagradable - Que esta en Tulum Mienten al describir la habitacion. Se oyen todos los ruidos de las habitaciones de los lados, por lo tanto no descansas. El agua es salada, para quitarte la sal del mar, llegas a bañarte y es la misma. La ubicacion del cuarto decia vista a la jungla y solo ves un estacionamiento lleno de tierra y polvo, basura y contenedores viejos. La habitacion muy sencilla y sin privacidad . Te mienten en la descripcion del hotel, deberian decir que esta del otro lado de la calle y no en la playa..... Si describieran correctamente sus habitaciones, por supuesto que uno sabe si escoge ese hotel, pero es una tomada de pelo....
• Alberto (8/5): -
• Francesco Andrea (9/5): Bellissime camere arredate in stile minimale, direttamente sulla spiaggia, resort naturalistico - Camera vicino alla piscina stupenda, arredata in modo minimale in stile Boho. La cosa che ci è piaciuta di + di questo Hotel è il fatto che sia molto naturalistico, si entra in camera direttamente dalla spiaggia. Lo staff è Okay. La piscina e gli spazi sono molto puliti. I prezzi del Bar sono un pò troppo alti ma il servizio è Ok. C'è stato un Misunderstanding con la colazione inclusa, se non avessimo avvisato avremmo dovuto ordinare alla carta.
• angelica (8/5): -
• Adam (10/5): Room with a view. - Great hotel on the sea. Amazing when the raccoons came to visit for dinner, highlight of the day!
• Baxtyr (10/5): Exceptional -
• Damien (10/5): - It has all the amenities and beach access of a larger resort with a small resort atmosphere.the service was great the staff was friendly and attentive and it was near a convenience store for basic essentials although a larger resort has more socializing you get direct beach access, music, and service and the pool was very clean.Everything youd expect in a tulum resort...rooms were very comfy however it needed a litle more comfortable seating for those that enjoy breaks from playa indoors..
• Okoro (10/5): Exceptional - Literally right on that beach!
• Ismael (7/5): Affordable beach front stay in Tulum - Great location, friendly staff, beach front Not very clean, Poseidon room is very noisy since it’s next to the road so you will listen to trucks early in the morning.
• Astrid (8/5): Nice hotel - The location, and the rooms were pretty They didn’t have hot water in the shower, I don’t know if it was just our room, but in the 3 nights no hot water
• Josiah (10/5): - The rooms were nice and clean. Everyday there was fresh water after room cleaning. We came at a bad time so the beach was nasty. The sink and shower water are salty so be careful with that. The staff was great the pool was nice and it was a good stay overall
• Veronique (7/5): Overall disappointing stay - Very comfy bed and well-decorated room; quiet room and location Cold water in the shower in the morning; poor service at restaurant; extra payment for parking
• Claudio (7/5): Good - The room was plenty and nicely decorated. My first impression was that this room looks fancy. There was not enogh space to place my belongings. In comparison with other basic hotels, this one does not have the same facilities as other hotels, such as a wardrobe.
• Julien (8/5): Great for a relaxing stay - Great location with plenty of food options, bars, shops and taxis. Direct access to the beach, quiet and relaxing spot that I highly recommend to travelers who want to stay away from big crowds and look for a more simplistic place. Staff was very respectful of our space and present when we needed them. Shower was not hot enough, not much space to store personal belongings although we had a junior suite. We wished breakfast started earlier (we couldn’t really get anything before 10am) and service tends to be slow.
• Nicole (8/5): Great Stay Right on the Beach - Nice place, located directly on the beach. We had free access to the beach club, which was a great bonus. The food was delicious—slightly overpriced, but that’s pretty standard for Tulum. It’s recommended to have a car, as the hotel is near the end of the main road, past the party area. That said, the location was peaceful and quiet, which we really appreciated. Loved that it’s pet-friendly! Just note that there is an additional fee for pets The room was okay, but it was located on the other side of the road from the beach. The bathroom didn’t have a door and felt more like a container setup. It was manageable for a short stay, but not ideal for a longer visit.
• Betsabe (8/5): - Considerando la habilitación hace falta frigobar y televisión con cable.
• Lindsey (10/5): Exceptional - location, small hotel, beach, rooms interesting design , lovely beds on the beach and nice beach service, music nice I liked everything
• Victor (10/5): - loved it
• Verified traveler (10/5): Séjour extraordinaire entre amies! - Nous étions 6 filles dans la suite présidentielle. Nous étions très bien! Les lits sur le bord de la plage sont confortables et ils ont tous un toit pour se protéger du soleil. Le personnel est très sympathique. L’air climatisée était silencieuse et efficace. L’hôtel est à proximité de restaurant et à proximité raisonnable du centre-ville de Tulum en taxi. C’est dog friendly :) Le seul point négatif était la puissance du jet de la douche et le manque d’eau chaude parfois. La vue est incroyable! Pour des prix plus raisonnables, je vous conseille d’aller manger et boire au centre-ville.
• Srimanth (4/5): Pricey hotel for nothing! Total letdown. - The hotel has some amazing beach front cabanas that you can relax in. Bar and Restaurant opens at 09:30. Who serves breakfast at 09:30? And the bar closes at 5:30 in the evening. The water in the bathroom is very salty which makes having a shower a horrible experience. Brushing your teeth with salt water was also bad. There are no amenities in the room for any tea or coffee. No kettle as well. The food from the bar and restuarnt was mediocre at best.
• marcos (4/5): Unfortunately, My 1st Negative Review ever !! - I normally understand when things go wrong and I’m quick to accept apologies, but this experience left me no choice — this is my first-ever negative review. We stayed for 6 nights and had multiple issues. The oceanfront infinity pool — one of the main reasons we booked — was out of order the entire time. Every day, the manager said, “It will be ready tomorrow,” but it never was. Same excuse for five days. To make things worse, the room next to ours was being renovated. Every morning at 9am, we were woken by loud drilling and hammering. It was impossible to rest. After reporting our concerns and trying to move to another hotel, the manager apologized and offered free breakfast and a 10% refund, which I accepted. That was four weeks ago. Despite following up almost daily, I still haven’t received the refund — just the same vague reply: “The owner will do the refund soon.” Worth to mentioned, the manager’s Golden Retriever (a sweet dog) was constantly walking through chairs, umbrellas, and breakfast tables. It didn’t bother us, but it might bother others. Maybe by now the renovations are done and the pool is fixed. But with so many great options in Tulum, I’d absolutely avoid this hotel and book elsewhere.
• Mikaela (7/5): Cute hotel with some potential improvements - Alquimia had very lovely staff, and lovely beach club where you can sit and enjoy drinks and food while looking out to the ocean. Rooms were cute and looked lovely. However, the beds were definitely not king size. Or even queen. And the shower had VERY low pressure, which worsened in the evening. This definitely impacted the comfort of our stay. But we wil say the AC worked the entire time and THAT was amazing. Because Tulum is humid! We also felt that the price we paid for what we got did not reflect well. But having been to Tulum now, we realise EVERYTHING is expensive in the hotel zone. It’s just the price you pay to be near the ocean I guess. This said, overall we enjoyed our stay here. The staff looked after us with cheap parking across the road for our e-scooter/bike and helped us book reliable taxis as needed.
• Ruiz (10/5): Exceptional -
• Molly (10/5): We loved our first visit to Tulum! - We loved our stay at Alquimia and highly recommend it! The staff were so welcoming and attentive and gave us great recommendations. The room was beautiful and kept clean/stocked daily. Our room was steps away from the pool and beautiful beach - it was so easy to get to the cabanas and relax! We also saw wonderful views from the rooftop. The hotel was super close (walking distance) to a pharmacy, grocery store, and many different restaurants, so we felt so connected to everything. It was easy to take a taxi into Tulum Centro, and the staff helped us navigate how to take the colectivos, as well. The only small issue we had was with the WiFi not working, but the staff fixed it promptly! Again, we highly recommend Alquimia and hope to return!
• Rick Johannes Hubertus (10/5): - Beautiful hotel located directly at the beach. The staf is great and delivers good service. The shops and restaurants are all in walking distance of the hotel. Really nice place to get some peace and have nice food and cocktails at the beach!
• Randall (8/5): - Very nice location right on the beach toward the south end of the hotel zone. Very friendly and helpful staff, at the front desk and at the beach. The shaded beach beds under the palm trees are wonderful! Very good food and drinks, but a little expensive. I stayed for 5 days with my 14-year-old son. Our room was nice and clean and had AC that we only used at night to save energúmeno. Not super big room, but I took the cheapest one I could find. Perfec
• Madalina (10/5): Exceptional -
• Tanya (1/5): Brutal, theft and privacy violations. Fake cameras, no security - The maintenance staff violated my privacy by watching me shower. The cleaning staff stole over $5,000 worth of valuables, despite my generous tip. The restaurant staff was unprofessional, ignoring us and moving my belongings while I left to use the restroom. Security is nonexistent, with broken locks and fake cameras offering no protection. Despite filing a police report, no action was taken, and staff faced no consequences. Locals have reported similar thefts with no effective police response. While the decor is nice and the manager's golden retriever is a nice touch, this hotel fails to prioritize guest safety and respect. I strongly advise against staying here. The maintenance staff violated my privacy by watching me shower. The cleaning staff stole over $5,000 worth of valuables, despite my generous tip. The restaurant staff was unprofessional, ignoring us and moving my belongings while I left to use the restroom. Security is nonexistent, with broken locks and fake cameras offering no protection. Despite filing a police report, no action was taken, and staff faced no consequences. Locals have reported similar thefts with no effective police response. While the decor is nice and the manager's golden retriever is a nice touch, this hotel fails to prioritize guest safety and respect. I strongly advise against staying here.
• Eren (6/5): Excellent location, poor quality - The location of the property was excellent. I have found the staff poor except the manager lady. She was very well and helpful. The hotel was under renovation and at the reservation they had to know us about it. After flying 13 hrs flight nobody wants to stay in a place with ongoing construction. The service at the beach and facilities were poor compared to the other facilities in the same row. Rooms are missing bedside tables, kettle, coffee machine, bathroom needs renovation as well. Price quality didnt find fair staying.
• Melissa (7/5): Great location if you want to spend a fortune - Great location right on the beach, think this was the cheapest hotel in the area with direct beach access. Only about 10 mins walk to lovely restaurants for the evening. Other beach bars for the day are on your doorstep however we tended to stay at the hotel beach as the sun loungers are huge and comfy (comfier than the beds) and they had a good playlist on. The beach bar next door has 2 for 1 aperol spritz though which was nice to pop over for Our initial room in a shipping container was very noisy. Every 5 minutes there was a loud crashing sound and when we complained they said this was normal?!?! Thankfully they moved us as it definitely isn't normal to have to sleep with that. In the new room they were less stingy with the pillows and we had 2 each, but only 1 each in a shipping container. The bed has a plastic topping on which made it feel cheap and not that comfortable. Nothing opened until 9am and even then it was opening late so you can't get a beach towel or any coffee or breakfast from the hotel until after 9am. Not ideal when you just arrive and wake up at 6am due to the jet lag. However 5 mins walk along the beach there is another hotel called Lulu which opens at 7.30 and the breakfast is really nice. Everything is extortionate prices at this hotel and in Tulum Playa in general,, higher than in London. Beware you will spend a fortune. It's worth it as the scenery is incredible, but save to spend around £300 per day on food and drinks as a couple on top of the hotel. Or just drink beer. There is a bit of construction going on at the hotel - the yoga deck is not ready and a bit of an eyesore.

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