Wyndham Opi Hotel Palembang

Name: Wyndham Opi Hotel Palembang
Address: Komplek Opi Mall, Palembang, id

Location: Komplek Opi Mall, Palembang, id

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation with Top-Notch Amenities

Unwind in Style: Enjoy the outdoor swimming pool, fitness centre, and garden for a relaxing stay.

Culinary Delights: Indulge in delicious meals at the on-site restaurant and make use of room service for ultimate convenience.

Convenient Facilities: Benefit from free WiFi, air-conditioned rooms, and a 24-hour front desk for a seamless experience.

Book your stay at Wyndham Opi Hotel Palembang now for a lavish and comfortable retreat!

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Sauna
Massage services
Non-smoking throughout
Concierge service
Kid meals
Outdoor furniture
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Thermometers for guests provided by property
Key card access
Mobile app for room service
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Self parking (surcharge)
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Exercise/lap pool
Japanese garden
Secured parking
Fishing nearby
Health or beauty spa nearby
Swimming nearby
Water sports equipment
Water tubing nearby
Paddle boating nearby
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Presidential King Suite - Non-Smoking

The spacious suite features 1 bedroom and 1 bathroom with a walk-in shower and free toiletries. This suite is air-conditioned and has a TV, a mini-bar, executive lounge access and a coffee machine. The unit offers 2 beds.

Max Occupancy: 5 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Dining area
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Dining table
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
- Free gym access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe Room, 1 Twin Bed, Non Smoking

1 Twin Bed
323 sq feet

Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - 24-hour room service, free bottled water, and local meal delivery service
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- LED light bulbs
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Meal delivery service available
- Energy-saving switches
Room, 1 King Bed, Non Smoking

1 King Bed
Soundproofed room

Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - 24-hour room service, free bottled water, and local meal delivery service
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- LED light bulbs
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Meal delivery service available
- Energy-saving switches
Executive Room, 1 Queen Bed, Non Smoking

1 Queen Bed
323 sq feet

Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - Espresso maker, electric kettle, 24-hour room service, and free bottled water
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- LED light bulbs
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Meal delivery service available
- Energy-saving switches
Superior Room, 2 Twin Beds, Non Smoking

2 Twin Beds
269 sq feet

Internet - Free WiFi
Entertainment - 32-inch Smart TV with premium channels
Food & Drink - 24-hour room service, free bottled water, and local meal delivery service
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- Bedsheets provided
- Smart TV
- Soap
- Guidebooks or recommendations
- LED light bulbs
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Meal delivery service available
- Energy-saving switches
Deluxe - Twin Beds, Non-Smoking

Providing free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room provides a TV, a mini-bar, a wardrobe and an electric kettle. The unit offers 2 beds.

Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Executive - Queen Bed, Non-Smoking

The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a mini-bar, executive lounge access, a coffee machine, a wardrobe and a TV. The unit has 1 bed.

Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Junior Suite - Queen Bed, Non-Smoking

This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite features air conditioning, a mini-bar, executive lounge access, a coffee machine and a TV. The unit has 1 bed.

Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
- Free gym access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Grand Suite - Queen Bed, Non-Smoking

This spacious suite is consisted of of 1 living room, 2 separate bedrooms and 1 bathroom with a walk-in shower and free toiletries. This suite is air-conditioned and features a TV, a mini-bar, executive lounge access and a coffee machine. The unit offers 3 beds.

Max Occupancy: 8 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Additional toilet
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
- Free gym access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Superior Twin Room - Non-Smoking

Featuring free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room features air conditioning, a mini-bar, a wardrobe, an electric kettle and a TV. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Superior Queen Room - Non Smoking

Providing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room provides a TV, a mini-bar, a wardrobe and an electric kettle. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Deluxe - Queen Bed, Non-Smoking

The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a wardrobe, an electric kettle, a carpeted floor, as well as a TV. The unit has 1 bed.

Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Free gym access
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

JP The Hague (8/5): -
Daydream63013960516 (10/5): Good - Staycation with family Overall okee
Nikita (10/5): - Staf nya semua ramah... Semua menu breakfast nya enak.. menyatu dengan mall
240arifh (8/5): Nice hotel to stay - Nice hotel and easy access to mall. Brekfast have many option and taste quite good. And near to local food culinarry. Consider to come back stay again in future.
olhikaa (10/5): Nice - Nice experience , good place to spend your weekend, short getway and etc Nice experience , good place to spend your weekend, short getway and etc
883anugrahr (10/5): wonderfull - During stay here and several times staying here, I am very happy and interested in returning again, because every time I come to Palembang, the service is always good and consistent, Wyndham will continue to be my family's hotel of choice, thank you.
97liao (10/5): Good excellent service - Overall good, for service and facilities very excellent experince during stay nothing problem start breakfast and service. Thanks wyndham opi
kartikameilindak (10/5): Staycation here was very amazing - Happy to be here, the facilities are very complete, the room is clean, and all the staff very humble. Thank you for the kind services
Guide60101562543 (10/5): good service fr ricko dan aulia thank u - its very amazing in this hotel, so far selama menginap sangat aman dan nyaman dan makanan overall its good dan staff very well kepada rico n aulia
muhammad (10/5): I have stayed at this hotel 3 times and it will always be my hotel of choice when going to Palembang - all i like There isn't any
hasyyatiy (8/5): Good for family and hussines trip - Close to the city center. Room is quite spasious, the pool is famiky friendly for kids. The breakfast having variety of food and palembang specialty. The hotel is connected to mall so i can get grab anything i need easily
204dinia (10/5): Nice stay - Quick check-in /check-out & great hospitality from the staff traine - rico and Lola. The breakfast ood is also good....
G7892LYevah (10/5): great stay - the lobby is amazing and the reception staff are friendly and helpful. the breakfast are great and taste delicious. thank you eva and yogi for such an memorable experiences!
dwiarindaa (10/5): Staycation with hubby - Overall was good 👍🏻 and Yogi is very helpful ⭐️⭐️⭐️⭐️⭐️ we will comeback again and again ✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨
P4024RHmr (10/5): Excellent service - This hotel very good, five star hotel like the title, all good starting staff and service everything is excellent, check in check out very fast,
AristoDZ (6/5): Palembang Visit - This hotel is located in a district a little outside the city of Palembang. For an international hotel chain, the facilities provided are quite standard with a good gym and swimming pool. The rooms are also quite neat and clean. It seems that it is often used as a meeting place by government agencies and other events so that it is quite crowded like when I stayed there for a business meeting. My opinion due to very limited elevator capacity for hotel guests and meeting participants is inadequate because the ballroom and room access are one, and there is no special access to the ballroom, so it is quite disruptive to mobility, they should make special access to the ballroom to prevent long and crowded elevator queues.
Nurfatona (2/5): Very poor - Very far Not so suitable to me because its not 🚫 in main centre
Megawati (7/5): Good -
Jan (9/5): Clean and everything works and friendly staff - Very cleean and friendly staff.
Iva (2/5): Very poor - The staff really good The room not clean alot of stain on the carpet, on the chair etc The hotel have a poor maintenance of the room
nisa92id (10/5): Hotel - It's so great to stay .. The ambience it so warm and cozy .. Thank you Wyndham Hotel for your service ..
Sari (1/5): Never - Noting More clean, more respect to Customer
D9414TRmuhammadz (10/5): Awesome experience! - One of the comfortable hotel we ever sleep in... Access mall is very good way to spot in, good view, and most importantly our kids are feeling happy. No tips needed, just keep going and served well. ThankS for the crew, you all awesome.....!!!
frederikustri (10/5): comfort - since arrival and departure, we felt comfortable in the hotel. clean, hospitality, good food & beverage. free parking included secure and easy access to and from the airport. this is also closed to shopping center, sport and recreational places.
inggriedlasee (10/5): Business Trip - Located on strategic location with a room, amenities, facilities, breakfast, afternoon snack, parking, building & design, and services that are 9/10. The hotel is suitable for staycation yet business trip. Keep it on track and improve further 👍🏻
Mahjudin (5/5): Passable -
Dara (8/5): Very good - For the price and 5 start status, room without hand and face towel?
Kelvin (9/5): Superb -
Iqbal (6/5): Pleasant -
Anonymous (10/5): Exceptional -
Mohd (10/5): I love the.most is the food. - The hotel is very nice and close to the city. Nil
Jimmy (4/5): Be aware additional charge in your deposit - Second times stay in this hotel but seem like handling of check in and check out unprofessional which charge you the deposit even already check out. Have to call to get refund or released.
Pramitha (8/5): Very good -
Ricky (1/5): Worst experience. Never stay in this hotel again - No choice in this area. So i should take it Everything. Service is very slow. Staff ignorance. Asking something and never arrive and come after 10 times of calling with different people.
Itamutia (8/5): Very good -
Ichwan (10/5): Exceptional -
Christophe (8/5): - A great hotel, sadly the area is slightly run since the end of ASEAN games.
Annisa (7/5): so so :) - the staffs were very nice and helpful. we asked for a crib and they gave us the crib already installed, completed with baby pillows etc. very great hospitality. i have no complain for the location because i was visiting relatives nearby anyway. connected to the malls so no problem for finding food. for a 5 star hotel, they should take a look more into the cleanliness. i’m very picky with the cleanliness of the hotel, i found big stains (brown stains) on the bed so i asked them to change the bed sheet the next morning (we were so tired for the trip, i had no energy to wait for them to change it) the bidet was also dirty so my husband had to clean it before using it. maybe the staffs should be careful before installing the bed sheets :)
Dian (7/5): Good -
Tjoen (10/5): Exceptional -
Tjoen (10/5): Exceptional -
Hubertus (10/5): Exceptional -
Kharisman (10/5): - We’ve been staying in Wyndham Opi for two times. Ants were on the console table before we requested the housekeeping staff to clean. We offered into a new room the second night
Mike (5/5): Pretending to be a 5* Hotel - Cozy bed, AC working well, Nespresso coffee maker. Feel cheated. Paid the equivalent of 115 USD for a so called "Executive Queen Room", because was the lowest room type available. My partner booked an "De Luxe Queen Room" for the next night for USD 50. When moving in, found out it was the exactly same room standard. Only on the 11th instead of the 15th floor and we had two small towels less. Outrageous for what they dare take 115 USD! Service staff is undertrained. Like, insisting the bill to be paid while we're eating. Then refusing to put it on the room number, because the deposit they asked us for at check in was lower than the bill. Such a fuzz while we were trying to enjoy our dinner. The corridors are full of dirty plates from finished room service, even at 8 in the morning the plates from the AFTERNOON BEFORE are not cleared from the floor. Cockroach heaven. Same at 2pm, breakfast room service plates still around. Staff walks through with empty hands, not picking it up ("not my job" ). Will definitely not come back to Wyndham Opi in Palembang.
Angie (9/5): Superb -
Adrian (9/5): Superb -
Sonja (10/5): - Property was great facilities were really good, staff were very accommodating. Great place to visit if you want some downtime and relaxation not a very touristy place.
Natasha (10/5): Exceptional -
Marie (2/5): - Overall: This is definitely not a 5 star hotel. If we ever have to come to Palembang again, we might consider staying closer to the Palembang Icon mall. The immediate hotel area is ok but when you go out, it’s a bit chaotic and there’s no sidewalk. Laundry is expensive so we found a local laundry place nearby (via Grab) called Syia that did a excellent job for a one day service and our clothes were pressed and smells so good! Bathrooms in the rooms smelled like urine. Had to change rooms due to the strong smell. There must be something in the drainage because several of us who stayed there had the same issue. The door to the walk in shower had a crack so the water spilled out to the bathroom floor. When we notified housekeeping, they told us to just put a towel over it. The towels are old and smelled like mildew. Lock pad on the door and safe also were not working and had to call two separate times to have fixed. Customer service and communication from hotel management was difficult. They seemed reluctant to contact their customers and sent other people on their behalf to handle questions or escalations (which were not helpful). As feedback, when you organize a group “buffet” at the Lotus Lounge, there should be ample food AND plates to cover the number of people in the party.
Robert (10/5): wonderful experience - friendly staff bathroom mould on sink needed to be scrubbed and cleaned
Julie (8/5): Very happy and comfortable and met my needs - The hotel was excellent The breakfast was amazing My only thing to fault is that there is a huge language barrier which made it very difficult to communicate other than that it was lovely
Liza (1/5): Bad -