Trademark Hotel
Location: Village Market, Limuru Road, Gigiri, Nairobi, Nairobi County, 00621, Nairobi, KE
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience unparalleled comfort and luxury at Trademark Hotel, your oasis in the heart of Nairobi.
Relaxation and Wellness: Indulge in rejuvenation at our spa, offering an array of massages, body treatments, and facials designed to refresh your mind and body.
Dining Delights: Satisfy your culinary cravings at Harvest, our on-site restaurant featuring a bar/lounge, or grab a coffee while enjoying our buffet breakfast served daily.
Business and Leisure: With complimentary Wi-Fi and a 24-hour business center, stay connected while impressing clients in our spacious conference facilities. When you’re ready to unwind, take a dip in the outdoor pool or challenge your friends in the arcade/game room.
Make unforgettable memories at Trademark Hotel – your luxurious getaway awaits! Book now to secure your relaxing stay.
Important Information
- Pool access available from 6:00 AM to 6:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- A car is required for transportation to and from this property.
- Parking height restrictions apply.
- Contactless check-in is available.
Policies
Check-in: 12:00 PM - 05:30 AM
Check-out: 10:00 AM
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Proposal/romance packages available
- Express check-out
- Free bicycles on site
- Arcade/game room
- Electric car charging station
- No single-use plastic straws
- Comprehensive recycling policy
- Books
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Elevator
- Fitness facilities
- ATM/banking
- Conference space
- Breakfast available (surcharge)
- Arcade/game room
- Safe-deposit box at front desk
- Free newspapers in lobby
- Express check-out
- Full-service spa
- Meeting rooms
- Use of nearby fitness center (discount)
- Pool umbrellas
- Tours/ticket assistance
- Wheelchair accessible parking
- 24-hour business center
- Parking (limited spaces)
- Free bicycles on site
- Playground on site
- Free self parking
- Rooftop terrace
- Airport transportation - drop-off (surcharge)
- Free pool cabanas
- Pool sun loungers
- Children's club (surcharge)
- Electric car charging station
- Books
- Couples/private dining
- Designer stores on site
- Shopping mall on site
- Art gallery on site
- Vegetable garden
- Proposal/romance packages available
- Reception hall
- Trampoline
- Fully fenced
- Eco-friendly cleaning products provided
- LED light bulbs
- Renewable energy source - solar
- Grey water recycling system
- Children's games
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible on-site restaurant
- Secured bicycle storage
- Bicycle parking available
- Vegetarian breakfast available
- Organic food
- Locally-owned & organized tours & activities
- Showcase for local artists
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- No single-use plastic soda bottles
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Trademark Twin Room
2 Twin Beds
215 sq feet
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Fan
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Free newspaper
- Daily housekeeping
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Guidebooks or recommendations
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Energy-saving switches
-
Trademark King City View Room
1 King Bed
215-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Fan
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Free newspaper
- Daily housekeeping
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Guidebooks or recommendations
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Energy-saving switches
-
Terrace King Room
1 King Bed
215 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Fan
- Private bathroom
- Slippers
- Interconnected room(s) available
- Terrace
- Bottle of water
- Free newspaper
- Daily housekeeping
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Guidebooks or recommendations
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Energy-saving switches
-
Trademark Twin, City View Room
2 Twin Beds
215-sq-foot room with city views
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, free newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Fan
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Free newspaper
- Daily housekeeping
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Guidebooks or recommendations
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Energy-saving switches
-
Trademark Suite Room
1 King Bed
215 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Fan
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Free newspaper
- Daily housekeeping
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Guidebooks or recommendations
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Energy-saving switches
-
Trademark King Room
1 King Bed
215 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 43-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower, slippers, and towels
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, and LED light bulbs
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Desk
- Fan
- Private bathroom
- Slippers
- Interconnected room(s) available
- Bottle of water
- Free newspaper
- Daily housekeeping
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Guidebooks or recommendations
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Energy-saving switches
Guest Reviews
- shannetc2026 (10/5): Great stay - We were on holiday and Miss Cameline at Guest Remations really took good care of us. The hotel is beautiful near a nice village market mall. I will definitely be back soon
- 239tyrikm (10/5): Polite, Friendly, Comfortable, Clean, Modern & great amenities! - I had a great stay at Trademark Hotel in Nairobi. The hotel is modern, clean, and very well maintained, with a calm and professional atmosphere from the moment you arrive. The staff were consistently friendly, attentive, and accommodating, always willing to help and make sure my stay was comfortable. The rooms are stylish, spacious, and quiet, with excellent housekeeping and comfortable beds. I also appreciated the location—it’s convenient, secure, and close to good restaurants and amenities. Overall, Trademark Hotel offers a high level of service and comfort, and I would definitely recommend it to anyone visiting Nairobi for business or leisure. I look forward to staying here again.
- tavarac2025 (10/5): Amazing experience - My stay at the Trademark was amazing. They were extremely accommodating and the staff was friendly! The rooms were clean and the decor was pretty... I would definitely stay again!
- Explore53733913953 (10/5): I needed some me-time/rest while being sure of top restaurants and shopping without having to take a taxi or uber…. - I needed some me-time/rest while being sure of top restaurants and shopping without having to take a taxi or uber….and I really found what I was looking for: try the beef brisket at Harvest at the 2nd floor, a really good restaurant part of the hotel. In the evening I went to the rooftop where they have an amazing cocktail bar, all just accessible with one & the same elevator. Special Thank you to all the staff to made me feel just home away from home. 🙏🙏🙏
- 526oscark (10/5): Top tier. Jacinta understood her assignment!!! - Jacinta was great. Her customer service skill is top notch. The service, food & overall atmosphere is great for business meetings. Would definitely set it up a second time round. My heartfelt gratitude for the courteous experience.
- nancywD1029MA (8/5): A great experience - I was with Tech change and I absolutely loved the hotel atmosphere and service.I was at the trademark in Village market.The staff are genuinely happy to work and this contributes to the warm feeling.I was served by Cynthia Ndegwa and peninah for Lunch and it was such a holistic experience.
- I9586PMmartinam (10/5): Excellent staff and guest relations, relaxed atmosphere, excellent facilities - Very comfortable rooms, quiet , well equipe! Wonderful roof terrace and pool to swim! The real add on is the Service and the staff, both excellent! I was sick, they discovered and they took great care of me spontaneously , guest relations excellent team! I even forgot something relevant to me and kindly they shipped very quickly to allow me to collect! Absolutely to recommend!!!
- Coastal45793985443 (10/5): Exceptional service - We had our End Year Party at Trademark Hotel, We chose because of the nice ball room with ample space The food was amazing so were the staff, Esther and Jessica really served us well with exceptional service. We will be back here and definitely recommend others to host their events here
- davekH4196CV (10/5): Exception service - Cynthia ndegwa's service was exceptional. At the thigiri garden event, Cynthia made us feel very much at home and catered to us unreservedly.
- malkiat2024 (10/5): Inside Out Dinner - It was a lovely place; convenient access and the food was amazing especially the fruit☺️I was here for the Brand Vision workshop. Thank you Faith and Ogutu for taking care of us
- Trip02757382612 (10/5): Excellent service - Thank you for an awesome service. Friendly staff, clean conference room, excellent food. Shout out to Julius ,Ogutu, Jessica. Asanteni sana see you soon!
- 636milkaw (10/5): Trademark visit - The service was good from meshack mutinda ,ngala,akuru,i will visit again for more business the food was good and legit.
- keepingupwithd2025 (8/5): Good service - The service of Meshack mutinda is good And I enjoyed it 'ngala also helped alot I .its a kind pressure and request to promote the guys
- j0ylynew (10/5): Trademark experience - The best ever,I like it served well by meshack mutinda and ngala,the atmosphere was good ,and good customer service, I will visit again
- arnoldo358 (10/5): Great staff - Milca was exceptionally kind and really helpful. She provided swift assistance and always wore a smile, she definitely elevated my experience. Good job!
- mrb771 (8/5): Great Service - Very professional and organized; shout out to Joshua & Walunbengo for going above and beyond. Will definitely come back soon
- 79njeriw (10/5): Dec 2025 - Great service, clean hotel, tasty food, very helpful staff, Walubengo was especially polite and provided great service and assistance. I would recommend the service
- Ambassador635532 (10/5): Great ambience and services - Excellent ambience and services. The food quality and diversity is great. Jessica was awesome- she had great attention to detail.
- kamaund (10/5): I loved the professionalism and their attention to details in regards to customer service. - I had a truly great experience, and I am impressed by the level of service I received. From the moment I arrived, everything was handled with professionalism, warmth, and genuine care. In particular, I want to appreciate and mention Riziki and Peninah, who went above and beyond to ensure that my stay at the Hotel was memorable.
- Hihatsandhelmets (10/5): Trademark has defined the art of service and hospitality for me this week. - Splendid service team and security was top notch. Please give my regards to Faith W., Elizabeth, Pauline and Jessicah. They really made our meals and sessions awesome. I'd come again for the food and the ambience
- shirikishom (10/5): Superb - Actually I had excellent moments and experiences with best services hospitality gained from Riziki, Ngoma and Zipporah
- V99RRchelseak (10/5): Wonderful experience - I had a really good experience during my stay. The staff were really professional, and Dennis Omondi provided a wonderful service during our conference.
- 397papeg (10/5): Very enjoyable overall . My first experience with Trademark Hotel was definitely positive and makes my visit memorable - The overall service was excellent. The staff is very welcoming and there much attention paid to the clients . The staff id very responsive . The food service was excellent with many options provided to accommodate a variety of preferences. Cynthia was particularly helpful
- millions85 (10/5): Best experience - I left feeling completely refreshed and full of energy. The atmosphere throughout my stay was calm, welcoming, and uplifting. The rooms were not only quite nice but also thoughtfully arranged, clean, and comfortable, creating a perfect space to relax and unwind. The food was absolutely. Even the bar soap in my room was surprisingly great, honestly the best thing that has happened to my face, and I hope I can find it again. Altogether, it was a wonderful stay that left me feeling recharged, satisfied, and eager to return.
- quem_genius (10/5): The best - Good experience, delicious meals, great conference facility, accessible from town center, clean facilities and etc
- F8145HHisaacw (10/5): Enjoyed and ready to come back 👌. Am just happy to be here ❤️❤️❤️❤️❤️❤️. - Riziki, Penina Kezzy, Zipporah Njoroge They have nice heart to surve you at any time. Happy to have met them. Good 👍😊. If this is how they work am happy.
- josephmA7853RB (10/5): Customer Centered, Hospitality. - Ambience, Hospitality, Diverse kind of food and well coordinated staffs. Also security guards well groomed. Good service and hospitality by Meshack Mutinda during lunch hour. I feel such people like him should be celebrated, promoted and recognized. He's a person to work with.
- E1744KMvincentt (10/5): My experience at the hotel was spectacular. I enjoyed every single bit my stay . - Services by Mutinda Meshack were outstandingly exceptional. He is very courteous,keen to detail and very much customer first oriented. Trademark Hotel is super lucky to have such an amazing employee who makes sure the company's name still remains on top of the game.
- bonfacei2025 (10/5): The service was awesome. I loved their professionalism and courtesy - Macreen and Emily services were excellent and I will continue coming to this place courtesy of them. I highly recommend them for promotion
- les_step (10/5): Great service - Very good fast service, very nice food, everything clean and tidy, good hotel. I would recommend to others. I was here for the digital health conference all this week, riziki and other staff was very helpful and friendly. They collect everything quick
- dko569 (10/5): Most amazing, caring, hospitable and just a heavenly feel. I loved it - It was splendidly caring, classy, most hospitable experience this year. Tge staff, specifically Macreen, just amazing service and professional. I’d recommend this place any day.
- Getaway62646236146 (10/5): GDHF 2025 conference. - The food was superb and served on time.The staff were wow especially Faith and Elizabeth and Chelsea and Faustine.I enjoyed the stay amd would love to come back and even encourage others.location from town is very convinient.Thanx.
- Meander29357110043 (10/5): Great Customer Service - Exceptional service from Bryan Omondi, Gilbert Iikono, and Milcah Kioko during my stay. They were consistently professional, attentive, and genuinely committed to ensuring a comfortable and seamless experience. Their hospitality, prompt assistance, and thorough knowledge of guest services made a meaningful difference.
- akajeguka (10/5): Wonderful experience within Trade Mark Hotel - The hotel's service is exceptional. Keep it up. The customer service provided by Emilly, Macreena and Humphrey are wonderful.
- C3440MZsamuela (10/5): Good ,excellent - Marvellous, very good service by Marion.. She is a very very very good girl. She talks well with customers ,and I love it honestly
- lishazl (10/5): Jaque at 50 - Trademark hotel your food was great and everything is amazing would come again i enjoy the atmosphere and music from Jacqueline birthday party without forgetting good service from team macrina ,bernard muli and okumu
- abugaa2025 (10/5): Good customer service - I just love everything. The experience with the customer service by Stephen Njuguna was a top notch. Good customer service indeed.
- 628puritym (10/5): Jackie @50 - Amazing services. Very welcoming and warm reception from the staff and the hotel. Really loved interacting with Macrina, Mbula and Hilda they were very helpful and forthcoming with exceptional services.
- A8239WWsylviaw (10/5): Jacque’s 50th Birthday - The Hotel is amazing the services are top notch. I love the service. Macrina was exceptional and professional. Ogutu, Esther and Hilda were running up and down to make sure our event was a success. Ann the Coordinator made sure every aspect was handled last but not least Mr. Walubego I hope I spelt it right went over and beyond. Let me just say it was a 10/10 experience
- davianae2025 (10/5): Excellent service - The service was amazing .... Elizabeth ochieng andJessica kafuru were amazing and hospitality and very humbled.. They were amazing and helpful and respectively. Josiah and mwalim were amazing service us tea and helping the client.
- joyceoP5028GA (10/5): Excellent service - great customer service good food good ambience. Elizabeth Ochieng and Jessica Kafulu were really great. I enjoyed their services. Location is ideal. will visit next time.
- matildah293 (10/5): Very calm environment. - Was here for an event its a very calm environment despite being attached to a mall. When coming in you have to be a bit careful not to end up in the mall. The staff is friendly and responsive. Jessica especially was very helpful. Its a clean place and the food is really good.
- amwaig (10/5): Team Trademark - Great Experience. The staff were very helpful and gave me space to take a meeting as I was attending a conference. Wifi was stable and the amenities up to stea Should out to Mercy, Pauline and Jacinta!!
- 939julesj (10/5): UNICEF-SBC meeting - I had the pleasure of attending a meeting at Trademark Hotel this week, and I must say the experience was outstanding from start to finish. The meeting hall was perfectly set up, spacious, and well-equipped, creating the ideal environment for productive discussions. The ambiance of the hotel is truly exceptional, and the breathtaking view from the 10th floor added a unique touch of elegance and calm to our sessions. It’s the kind of setting that inspires great work. A special shout-out to the incredible service team—Roselyn, Faith W., Phaustine, and Mwalimu. Their professionalism, warmth, and attention to detail made everything run smoothly. They are a wonderfully assembled team, offering customized support with genuine charm and efficiency. Thank you, Trademark Hotel, for the memorable experience. I highly recommend this venue for meetings, conferences, or simply a premium hospitality experience. You can however improve on the carpark card validation, I had to always call at the gate as the card refused to open and read already used. This can be frustrating. Thank you
- GrandTour66331636313 (6/5): Lovely especially service from Macrina, keep it up and have her motivated to serve more. - On 26th lunch was not very good, beef was dry, fish was dry served with rice and chapati, all dry foods. Excellent service by Macrina Achieng' during our meeting UNECA, ever smiling and very friendly. She deserves some promotion.
- R97WAisaaco (10/5): Great Tasty Food, Awesome Experience. - The view at the 10th floor is so awesome you get to see beautiful Nairobi city and Karura Forest. The hotel is located near UN complex and other high profile residences and embassies which guarantees security and the best amenities. There are multiple entrances and huge park spaces. Staying at the hotel is amazing. The rooms are very spacious, best modern interior design and very clean. Being located inside village market is a whole other fascination multiple shopping complex from reputable brands, movie theaters, game zones…. The food is fresh and tasty mix of local and international cuisines. I don’t think there’s any other hotel that offers fresh tasty meals around. The staff, security team and other personnel are very professional and welcoming.
- batanaic2014 (10/5): Just professional - Seamless experience based on professional service from Cameline and other Team members . Our meeting was flawless and well supported
- equicitymasindeg (10/5): Spectacular. - Trademark hotel has all the services need more than Most Hotels claiming to be 5 star. I loved the experience and Macrina was a good exemplary assist.
- muthoni0197 (10/5): Great Conference Facilities - The hotel is great with really good services for conferencing. Dennis Omondi, Joshua Omondi were especially excellent in providing pre and post conference assistance. THANK YOU
- RajPL (10/5): Finwise Nairobi Wealth Series - Great organisation by Raahi and Macrina for service. All set up for AV and presentation worked perfectly with coordinated for coffee breaks and welcome.
- 85wasimm (8/5): Good for Breakfast Meetings - It was a good experience overall. Mehal from the sales team was always available for clarifications and Dennis from the setup team assisted tremendously in quick turnaround.
- delia594 (10/5): Convenience and efficiency - Great hotel within walking distance of the UN complex. The hotel is part of a shopping centre with many food outlets, as well as a gym and spa in the shopping mall. Staff were kind and helpful. Note that the bathroom is not behind walls but separated from the sleeping area by a shower curtain. Breakfast buffet offers a good selection. Recommended!
- valeriesW1368DC (10/5): The service was amazing... - The food was amazing. Service from Denins Omondi and David Ogutu was amazing. Made sure I was comfortable,highly recommend getting Service from them. CAA had great Service
- paolacmontenegro (10/5): Great trip - Great services. The hotel staff were very friendly, as were the restaurant staff and reception staff, especially Eric and Cameline.
- O3443QInaomib (10/5): Great Service - Great experience.The food was great and service on point.The location is strategic.Room was great Thanks to Jessicah for the amazing service.
- hildaw483 (10/5): Delicious 🤤 is an understatement!High-end conference services!! - I loved the ambience ❤️hospitality!!the foods🥰were delicious 🤤 🫶🏽🫶🏽.The waitress ❤️🫶🏽were so hospitable!Roselyn,Macreena,Milka ,Jesicah,they did a good job in catering for us❤️
- 560mildredn (10/5): Well captivating ambience. - Amazing reception at the entry point. Great food and service mostly....kind , welcoming and jovial waitresses especially Roselyn macreena and jesicah ❤️.... definitely coming back again
- leonardo540 (10/5): Superb combination of location, awe- inspiring decor and great service 😊 - Here’s a shorter, more playful version with your details: I just spent a fabulous stay at the Trademark Hotel. The service—from the ever-welcome reception team to everyone else—was truly standout: warm, helpful, and on the ball every moment. My 6th-floor room was a bright highlight, featuring a bold orange antique phone decor that totally wowed me. The decor strikes the perfect balance of modern and minimalist—sleek lines, chic neutrals, and thoughtful touches that feel both stylish and comfy. And the location? unbeatable. A quick stroll to the village market, with the Maasai Market calling out with vibrant textiles and unique finds—loads of local flavor within reach. Bottom line: top-notch service (shout-out to the reception crew), stunning decor, and a fantastic spot near all the market action. Can’t wait to return!
- M2440DOericm (10/5): Experience - From the UN Habitat participant, we really enjoyed everything, very heart warming reception, good meals, decent halls, was specifically served by Jecinta A who would go out of her normal schedules to ensure i had everything i needed to make my sessions easy and comfortable amidst her heavy work, on my behalf may you appreciate her so much.
- antonylO7380XX (10/5): Excellent - Overall experience was good. Workshop participants provided excellent reviews. The venue was convenient for most participants. Food and beverages were sufficient and served at the right times. Specific kudos to Faith W. , Jecinta A. and Lucy..
- 601africab (10/5): AKUH Exhibition - Great service experienced and will highly recommend the service to other business clients. Awesome job by Achieng Macrina she has been of great help
- aludae2025 (10/5): Agakhan university exhibition - Good reception, fresh and tasty food. Would recommend someone to visit trademark hotel .well serviced by Achieng Macrina
- C3304YTnelsong (10/5): UNHCR Conference - Location: Excellent Atmosphere: Excellent Noise Level: Fair Service: Excellent—special thanks to Faith, Lucy Cate, Jecinta A, Deno, Edwin, and Loise for their great service. Cleanliness: Excellent Value: Fair Amenities: Excellent
- E751BZnelsonn (10/5): Excellent - Location excellent Atmosphere excellent Rooms Excellent Value fair Cleanliness excellent Noise level fair Service excellent Amenities excellent
- samwelym2025 (10/5): My experience with this Trademark Hotel is amazing. I wish to come again once more. - The hotel has all the facilities that I needed. I was not incurring costs to go in town for shopping and other luxuries. All are found within the hotel. Customer care is of high quality with an international standard. Room service is super. I recommend Agnes of Guest relation and the person who was cleaning my room 614. The hotel is strategically located. Rooms are specious with amazing interior designs. Bed and linens are so clean and neat. AC and atmosphere is of good quality.
- tracynA929DG (10/5): UN empowerment badge - I'm super delighted by the exemplary service By Macrina and Lite.Their kindness and ready to assist spirit is exceptional. I would absolutely recommend anyone to come to trademark foe whatever occasion.
- 124carenc (10/5): UN EMPOWERMENT BADGE - Loved the amazing food and the service was exemplary. Not forgetting to commend Macrina and Light for the great hospitality. I'd recommend anyone to this hotel whether business or leisure.
- kingsleyaseyeh (10/5): Great place for a vacation - Serene environment with clean rooms. Customer service is top-notch. There are friendly and well-mannered persons always on stand-by to offer meaningful assistance. Atmosphere is very relaxing. A spectacle!
- Flyer36641122453 (10/5): Lovely stay in Trademark hotel. - Had an enjoyable stay. Marleen, who took care of my bedroom during my stay, was very thoughtful, as were the other staff members. The hotel is located side by side with a mall, making it convenient to purchase all the things I need.
- dianakR5390SC (10/5): Empowering every Budge UN Women. - The food is amazingly fresh and tasty includingthecoffee, The staff is very welcoming especially Macrina Achieng and Meshack Mutinda they are jovial and very welcoming.
- kikonyogo666 (10/5): Tpp notch Experience - Excellent facility with top notch amenities and customer service, timely provision of help couple with cleanliness.
- Y4490CCismailm (10/5): Interaction organisation - The location was perfect with perfect view warm welcoming and hospitality. The room were well ventilated calm and great service with maximum security - service from Macrina Achieng it was excellent
- O2496UOashleya (10/5): Great service - Was served by Dennis Omondi He was so attentive and made our experience just that much better! 10/10 food was really good too
- Culture31286397275 (10/5): Great place to stay while in Nairobi - Great staff, clean accommodation and good food; close to shops and supermarket. The staff make it all possible and responds effectively to clients' needs.
- nellydO1266SC (8/5): Amazing experience - I enjoyed the great services at Trade mark hotel Food was great, value for money. Macrina Achieng, Jacinta Adhiambo and Faith W. at the harvest/ trademark restaurant offered exceptional services Will definitely recommend to friends.
- FarAway40715773385 (10/5): Great hotel, fabulous staff. - I visited Nairobi for a conference and stayed at the Trademark Hotel. It was a great experience. I would like to thank Cameline, the guest relationship manager, for helping me organize a tour of the city and Josephat for being a great guide. I have learned a lot about Kenyans and their culture. Thank you!
- muthonindwiga (10/5): Always Exceeding Expectations - We have always booked this hotel for our guests and they always serve them with pleasant smiles in every department from the concierge to reception to the restaurant to the housekeeping to guest relations. The seamless booking process makes our work seamless too hosting the clients at Trademark Hotel. I commend the whole team for great services rendered. The attention to details and going extra mile to make our guests feel special is a great aspect that makes me love coming back here again and again. The facilities at the hotel are also top-class and the fact that its located within the village market mall makes it a perfect choice for leisure or business travel. I highly recommend this property!
- slwane2025 (8/5): 2025 AVPA Conference at TradeMark Hotel Nairobi - There is nothing like a good hot shower and goodnight sleep on busy days planning a conference.I like the fact that I didn't have to worry about my comfort during a heavy 5 days of planning and executing one of the best impact investing conference.
- 172morrist (10/5): A wonderful week at Trademark - I enjoyed my stay at Trademark Hotel. The highlights are the usual, especially the mall-hotel proximity but also the hospitality of the hotel staff.
- L3216YCjenniferp (10/5): Thank you! - Lovely hotel connected to the village market with access to delicious restaurants and cool shops! The breakfast was amazing and the staff are so friendly and helpful. Thank you for a wonderful stay!
- liant0g (10/5): 1st kenya visit - nice clean hotel.. friendly and helpful staff. conveniently located by village market, easy access to stores will definitely stay again next time
- 269lucym (10/5): Best Meeting Room Service - I held my first ever summit in Room B. The room and tea break was on point. The staff were hands on, and kept checking on us, and my guests were very happy.
- F624MPjadem (10/5): Amazing! Great service, thanks to Dennis and Julius. - Dennis Omondi and Julius Munyao are amazing! We need more people like these. Had a fantastic time here, and would totally recommend and come back. The views were amazing! Has a a corporate event and they too care of each and every person. I would definitely recommend this for corporate events.
- kisoia (6/5): Fantastic - Was good nice trademark hotel like macrina Achieng and Jacinta wambui the service was amazing without for getting the food was lovely will always recommend coming back from gertrudes department
- Freedom24955633650 (8/5): Fantastic Reservation in Kenya - This is a great reservation to make in Kenya. The rooms are comfy and provide the basic essentials you could need, plus super memorable in-room bath gel, lotion and all for your use while lodging. Also, the hotel sits beautifully with a mall that offers a variety of experiences-you can literally buy little souvenirs for friends and family with some experience of Kenya if you don’t get a chance to get into town to explore.
- GregoryPick (10/5): Solid place to stay for business trip - The Trademark is clean and its processes are efficient. While I didn’t have time to use many of the services on offer those I did were top notch. Being attached to a shopping centre is very convenient.
- paulwZ9006OC (10/5): All around pleasurable experience - The staff is very friendly, professional and timely in their services. Broad selection of delicious food. Makes a great venue for hosting conferences and has a lovely view of the surroundings.
- Nyandia (10/5): Good food, good delivery, great facilities - Dennis privided impeccable attentive service as we attended the AVPA conference at the trademark hotel. Very very happy with everything
- sankhulanidaka (10/5): Best experience at Trade Mark Hotel - It was the best experience, the security is on point, the food was amazing and the location is so convinient. The staff are so friendly and my room was kept clean.
- amandalane2025 (8/5): Enjoyable stay - I spent 4 nights at the Trademark, rooms were comfortable, clean and well equipped. The staff were very friendly and helpful at all times. The breakfast buffets was excellent, plenty of choice and tasty food. The shopping mall in the hotel complex was very handy with a number of choices for your evening meal.
- wanjuguw2025 (10/5): The great view of the sparkling swimming pool - I'm glad to share my wonderful experience at the trademark hotel, for the last four year have been visiting the poolside,harvest restaurant,and hero.The swimming pool stands my favourite with great view of karugu forest and the entire Nairobi town.The pool attendants I give them credit especially bBenjamin who give an outstanding pool service to all guests using the pool.He realises the guests needs p prior their request.The pool area is generally clean with sparkling pool water.In addition,all the staff in the hotel are so amazing,from the front office,restaurant and in the entire facility.I will always love to talk of trademark hotel to all my friends.
- The-doc-ug (10/5): Boys trip - Location is awesome 👌. Right within the village market and thats makes it close to alot of amenities. We arrived early and Timothy and Cameline were extremely helpful with room set up and allowed us early checkin. The hotel provided complimentary tickets to under the sea for the kids to enjoy. Overall the boys trip was overly enjoyable and we shall return
- timothyrX2067IW (10/5): Wonderful I really enjoyed the meals, the toilet were clean, the parking space and services good , nice service Elizabet - really enjoyed the meals, the toilet were clean, the parking space and services good , nice service Elizabet and Emmaculate
- 645rachaeld (10/5): Good food and drinks - Bernard Muli was amazing. Great service overall. I enjoyed the ambience too. I will definitely be back soon. Those burgers keep me coming back.
- sundayjmedard (8/5): Excellent Services - I was Nice staying at Trademark for the 3 days, I hope to come back to Kenya soon and enjoy the hotel services again. I highly recommend that any travel person use their services
- ariana236 (8/5): Great spot for a trip to Nairobi - Such a lovely hotel with excellent service in a perfect location. Would gladly return again soon! Thank you.
- eteo (10/5): A wonderful stay! - My stay was amazing! The room was comfortable and very clean. The staff were very helpful and friendly. We organised a conference in the hotel as well and everything went smoothly. The food was absolutely delicious. It's location right next to a mall was very convenient for shopping and trying new restaurants. I would definitely stay here on my next trip to Nairobi.
- dsftravel (6/5): Great location, Staff, Shops & Restaurants but hard place to get some sleep. - This hotel is in a great location, lots of restaurants and shops connected to the hotel. Staff was great but if you need to get some sleep, chose another hotel. We stayed two night before a safari and the noise level was crazy due to events they were having at the hotel. The staff tried to help as much as they could but the noise from their events just traveled through the hotel to much. I am a long time Marriot Member and this was not a good experience.
- 867tamikac (8/5): First visit to Nairobi - Purity from housekeeping was amazing. She was so nice and helpful. She took care of our laundry so well. Paul did a lovely job cleaning our rooms The WiFi was spotty. TV kept losing connection. The restaurants in the hotel were excellent. Good visit overall.
- farrellbragag (10/5): Professional and friendly - Safe location with adjacent mall which had many restaurants and a variety of shops. Perfect for a business trip as no need to go far for shopping
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