Hilton Garden Inn Cincinnati Midtown
Location: 2145 Dana Avenue , Cincinnati, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation and Convenient Location
Modern Amenities for a Comfortable Stay
The Hilton Garden Inn Cincinnati Midtown offers a range of modern amenities to ensure a comfortable stay for guests. From the shared lounge, terrace, and bar to the indoor pool and fitness center, there are plenty of options for relaxation and recreation. Guests can also enjoy the convenience of room service and a 24-hour front desk.
Business-Friendly Services and On-Site Convenience
For business travelers, the hotel provides a business center for all work-related needs. Additionally, vending machines with snacks and drinks are available on-site, perfect for a quick bite or a refreshing beverage. With these services, guests can enjoy a seamless and hassle-free stay.
Ready to experience the perfect blend of comfort and convenience? Book your stay at Hilton Garden Inn Cincinnati Midtown now!
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Non-smoking throughout
- Shared lounge/TV area
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Heated pool
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Key access
- Food delivered to guest room
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Key card access
- Happy hour
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Secured parking
- Garage
- Swimming nearby
- Bicycle-friendly property
- Electric bicycle charging station
- Vegetarian menu options available
Rooms Available
-
Suite, 1 King Bed, Accessible (Hearing)
1 King Bed
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Laptop-compatible safe, free newspaper, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- MP3 docking station
- Weekly housekeeping provided
- Pets allowed
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 1 King Bed, Accessible (3x3 Shower)
1 King Bed
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Laptop-compatible safe, free newspaper, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Transfer shower
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Wardrobe or closet
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- MP3 docking station
- Weekly housekeeping provided
- Pets allowed
- Bedsheets provided
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
-
Room, 2 Queen Beds, Accessible (3x3 Shower)
2 Queen Beds
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Laptop-compatible safe, free newspaper, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Transfer shower
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Wardrobe or closet
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- MP3 docking station
- Weekly housekeeping provided
- Pets allowed
- Bedsheets provided
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
-
Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)
2 Queen Beds
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and towels
Practical - Laptop-compatible safe, free newspaper, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Portable bathtub seat
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- MP3 docking station
- Weekly housekeeping provided
- Pets allowed
- Bedsheets provided
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Portable bathtub seat
- Accessible bathtub
-
Deluxe Room, 1 King Bed, Accessible (Hearing)
1 King Bed
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Laptop-compatible safe, free newspaper, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- MP3 docking station
- Weekly housekeeping provided
- Pets allowed
- Bedsheets provided
- Laptop-friendly workspace
- Wet bar
- Closed captioned TV
-
Deluxe Room, 1 King Bed
1 King Bed
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Laptop-compatible safe, free newspaper, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- MP3 docking station
- Weekly housekeeping provided
- Pets allowed
- Bedsheets provided
- Laptop-friendly workspace
- Wet bar
- Closed captioned TV
-
Room, 2 Queen Beds, Accessible (Hearing)
2 Queen Beds
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Laptop-compatible safe, free newspaper, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- MP3 docking station
- Weekly housekeeping provided
- Pets allowed
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
-
Junior Suite, 1 King Bed
1 King Bed
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels
Practical - Free local calls, double sofa bed, and laptop-compatible safe
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Wardrobe or closet
- Sofa bed
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- MP3 docking station
- Weekly housekeeping provided
- Pets allowed
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
-
Room, 2 Queen Beds, Accessible, Bathtub
2 Queen Beds
300 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV with premium channels, pay movies, MP3 dock
Food & Drink - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and towels
Practical - Laptop-compatible safe, free newspaper, and laptop workspace
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Portable bathtub seat
Need to Know - Weekly housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Wardrobe or closet
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- MP3 docking station
- Weekly housekeeping provided
- Pets allowed
- Bedsheets provided
- Laptop-friendly workspace
- Hand-held showerhead
- Closed captioned TV
- Portable bathtub seat
- Accessible bathtub
-
King Room
This double room has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Privacy curtain
-
Junior King Suite
This suite features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Privacy curtain
-
King Room with Accessible Tub - Mobility Access
This double room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Privacy curtain
-
Queen Room with Two Queen Beds - Mobility Access
This quadruple room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Privacy curtain
-
Queen Room with Two Queen Beds - Hearing Access
This quadruple room has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Privacy curtain
-
Premium King Room
This double room has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Privacy curtain
-
Premium Queen Room with Two Queen Beds
This quadruple room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Privacy curtain
-
Deluxe King Room with Sofa Bed
A seating area with a flat-screen TV, air conditioning and a tea and coffee maker are provided in this quadruple room. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Microwave
- Sofa bed
- Privacy curtain
-
Deluxe King Room with Sofa Bed - Hearing Accessible
This quadruple room is air-conditioned and has a flat-screen TV, a tea and coffee maker and a seating area. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Microwave
- Sofa bed
- Privacy curtain
-
King Room - Hearing Access
This double room has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Privacy curtain
-
Queen Room with Two Queen Beds
This quadruple room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Microwave
- Privacy curtain
Guest Reviews
- Carl (10/5): - Customer service was excellent Water pressure was lower than I'm use to
- Linda (10/5): -
- Anna (8/5): Good location and hotel - Our room and bathroom were very good. The pillows were too flat.
- Sarah (10/5): Easy & comfortable stay! - I went to Cincinnati to visit my brother studying at Xavier University, and the location could not have been better. I could easily walk to campus, his house, and a bus stop. Friendly staff, delicious breakfast, super comfortable big room. I wish I had stayed longer!
- Tim (9/5): We had a nice stay but wish it wouldn't have been in such a congested part of town, - Staff was helpful and friendly. The cholrine from the pool tarnished my wife's jewelry
- Chaunta (10/5): -
- Donielle (10/5): Good night -
- daniel (10/5): -
- Jennings (8/5): -
- Karen (8/5): -
- janine (1/5): Not recommended. I paid for breakfast and the receptionist on check in told me I need to pay for it but good thing she w - Just the location because it is near to my house Room was not clean when we arrived. There is leftover pizza box that is sitting on the microwave. Bed sheets smells and i feel like it was not changed.
- Mccants (10/5): - Everything was Great N/a
- Mina (10/5): Very pleasant. - Great! N/A
- Nicole (10/5): -
- Heidi (3/5): Overpriced for the condition of the property. - It was not well kept, stained carpets in elevators, just poor maintenance. Cold water was warm.
- Dina (8/5): -
- Leonard (9/5): -
- David (10/5): -
- dana (8/5): -
- Connor (1/5): -
- cebula (7/5): - Very nice staff. Central location. I was booked into handicapped accessible room, but it didn't need one. There was no room darkening shae, so street lights were visible through the night.
- SANDY (8/5): -
- Summer (10/5): - Clean and friendly No breakfast and had to pay for parking
- Marilyn (10/5): - Great location and comfortable stay!
- Amy (10/5): -
- Hope (10/5): Excellent stay - Great location and great quality and friendly staff N/A
- crymsind (6/5): Not the worst - Cleaning crew needs re-trained. Touch surfaces are gross and sticky. Inside of bathroom door of 203 has something all over it. There was a opened drink left in the refrigerator that went unnoticed. Lampshade had stuff all over. No bugs, which was a bonus. I get that finding and keeping good employees is difficult these days. The little details that the cleaning staff is overlooking, is exactly what your guests are going to see. Like I said, touch surfaces are noticed by guests.
- Andrea (10/5): Jaret was really nice. Very pleasant -
- Robert (10/5): - Very nice accommodations with comfortable beds. Front desk staff was very nice and personable.
- Delali (6/5): - Room was very dirty.
- Claudia (6/5): - Just not what I expected. No major concerns. The hotel in general appears old.
- debra (10/5): - Hotel was in the center of our activities
- Laurent (4/5): - The service at the breakfast is awful and not friendly
- Colleen (10/5): - I was in town with a friend for a concert. I wasn't sure what hotel I was really looking for, or what the best option would be. I saw the affordability and the distance of the hotel to the stadium and it was a good fit for us. The staff were helpful in answering my questions before arriving. I had asked if there was a fridge included in the room as the person I was traveling with is breast feeding and we didn't want to dump her supply. They were very accomodating in making sure she had what she needed. Area around the hotel felt safe, the parking garage with an elevator directly to the lobby was very convenient. Staff were friendly and quick to check us in. Room was clean and comfortable. Only wish we had was to have body soap and hand soap. We only were provided shampoo, conditioner, and face soap, but we made do.
- Ann (6/5): - The staff was very friendly. However the room condition was average. The bathroom door wouldn’t shut fully, a piece was missing from the wall, there was no coffee in the room (only tea, coffee had not been restocked)…minor things but for the cost, I was surprised. Also no coffee downstairs for guests on Sunday at 11am.
- Stephen (10/5): - Nice room, tub in bathroom needs to be re-caulked. It is moldy. Also, a tile is missing next to the tub. Nice property and convenient to restaurants and the National Museum of US Air Force.
- Katrina (7/5): Great location for people who love to wear headphones while they sleep :) - Location was perfectly centralized for the purpose of our visit. My 17 and 13 year old daughters and I are here for a University of Cincinnati tour for the oldest. NOISE. We were looking forward to some R&R while here after our long drive and HORRIBLE start to our trip. Woken up several times in the middle of the night to a crying baby. Then at 5am the toddlers must have been set free because the cupboard doors were screaming for help in other rooms from being slammed LOL!!! Grandpa yelling at them to stop probably because it was Grandma’s turn to get ready! (Great family… checked in when we did) Look, I’m obviously a parent and I’ve been there. But as a hotel manager, you have to make sure you are double checking room locations for your guests, especially when they are booked through apps and not directly through you. It’s obvious, well hopefully, that my 17 year old is not going to be bouncing a ball off the walls at 7am while waiting ever so patiently (trying to be nice at this point LOLOL) for Granny to get ready to go down for breakfast. Please do NOT put us near chaos next time!! OH, one more thing.. housekeeping knocked on the door at 8:15am when I finally had a little silence…. Aaaaaaaahhhhhhhhhh. I just wanted a little sleep!!!
- Lawrence (10/5): - Clean room
- Alfreda (8/5): - Staff
- Daniel (5/5): It was decent but won't be coming again to stay - Property felt safe and well lit up , it was clean inside and out, pool was very nice 10$ to park They hold 25$ as a charge and you get 15$ back. 10$ for breakfast , I didn't arrive till after the reds game on Saturday Evening, they had a 50th high school reunion and I'm assuming was sold out, my room was downgraded from a king to a 2 queen bed without any info given or price difference given, Btw the package on booking that is shown with the early check-in late check out a $25 property credit , clearly shows all of it , they deny it exists , I was given a 12pm checkout. This stay was okay and I felt safe but I will not be coming back to this hotel
- Andrew (10/5): - Convenient location to an area we were visiting friends. Very comfortable accommodation
- Lorena (9/5): -
- Doug (4/5): Too much for too little - Overpriced and under serviced
- Sullivan (9/5): Otherwise everything was ok! - The staff was great! The location was great! Beds was to hard! Didn't like paying for breakfast! Fire pit didn't work , was looking forward to sitting around it!
- Verified traveler (6/5): Uncomfortable beds - Everything else was good - Friendly staff, clean room, and great hotel gym. Unfortunately, the bed was very uncomfortable and resulted in poor sleep.
- Virginia (8/5): - Staff was extremely helpful and customer oriented. However, it seems guests do not respect the non-smoking policies. Marijuna smell permeated the different areas.
- Lori (8/5): - Proximity to downtown and available parking.
- Leslie (10/5): -
- Angela (6/5): Disappointed - It was just ok. Way too many extra fees and too expensive for what we got through Hotels.com. I’ll never do that again. The supper was good but way too expensive. We wanted to sit outside and enjoy the fire pit but it wouldn’t work and no one would help us. They wouldn’t even look at it or even try.
- Luther (10/5): - Good
- Selina (8/5): - Didn't like the smell of animal urine in the elevator. One of the elevators had just been cleaned, the other one needed it just as much.
- Edgar (8/5): - Everything was nice. There were doing some renovations on the ground floor, but the area was still maintained well
- Sonja (10/5): It is clean and the staff were all phenomenal - It was SOOOO clean!! It was also positioned in a perfect location for us Nothing
- Deaira (2/5): - Upon checking in, I found the bathroom in my room to be unclean. When I reached out to Zack for assistance, I was met with a rather dismissive attitude. He informed me that housekeeping had already left for the day and would not be able to clean the bathroom until the next morning. Unfortunately, he did not offer any alternatives, such as sending someone to address the issue right away or moving me to another room, and he mentioned he had other priorities to attend to. This was particularly frustrating after a long day of travel. I would like to commend two staff members for their exceptional service. Jas at the front desk noticed my distress and took the initiative to clean my room herself, which I greatly appreciated. Additionally, Robin from the night shift took steps to elevate the situation and ensure I received the assistance I needed.
- Elfma (8/5): Not Walking Here At Night - Very nicely managed property in a somewhat sketchy part of town, but easy drive to downtown and the river. Pleasant and professional staff. Well equipped, quiet and clean room. Breakfast buffet was nicely presented. ADA, kiosk, free parking. Priced on the high side considering the neighborhood.
- Jason (4/5): - When we arrived, the beds were not made and the shower had not been cleaned. There was one bed with sheets that needed changing and one bed with no sheets what so ever. There was hair on the shiwer walls and on a dirty wash clothe. It looked as if they had stopped cleaning halfway through. The morning kitchen staff didnt seem to know what he was doing or how to do it. The omelets were over cooked and had so much cheese in it that i had to remove half of it. The pancakes were not even edible. The bacon had so much grease on it that I had to wipe my mouth off on the 1st piece. Poor guy was sweating profusely. But the staff at the front desk were awesome. The lady who checked us in comped our dinner for the inconvenience. Just wish the food had been better.
- Kerri (7/5): Good - It was a nice facility Our room was 505 and it smelled very bad. Like the carpet and floors were cleaned with dirty water. Almost asked for a different room.
- Taaliba (10/5): Exceptional -
- Jacqueline (3/5): I would not stay here again. - Relevantly close to everything. Room carpet was sticky. Housekeeping was every other day. The washer to do laundry was broken.
- Leslie (10/5): Exceptional -
- Anita (9/5): Superb -
- Chris (5/5): It was nice to get away from a busy life but was slightly disappointed . - The cook cooked an amazing omelet. When we checking out, Jarrod was amazing! He has a great people person personality. The breakfast was too expensive. Other Hilton Gardens that we have stayed in before was all you can eat. Everything was expensive at the self snack area. I mean $12 for a pint of ice cream. Customer service was not friendly. When you needed to ask a question, customer service desk was always empty with a sign that say we will be back. The pool was cold and salty. The day that we was checking out, housekeeping kept knocking on our door trying to rush us out. They started knocking at 9 am and check out was at 11.
- Owen (6/5): Pleasant - Nice, clean, comfortable , and friendly staff Had to pay for parking !!! I pay for a room. At cost and still have to pay for parking is ridiculous!!! I'm a guest at your hotel paid good money could have gone to any good hotel but chose your establishment!!!
- Trip663598 (2/5): Way below par for a Hilton Garden Inn. - This was as bad a Hilton hotel as we've been to in forever! Cold cereal breakfast $10, Hot breakfast $14. No complementary coffee and no coffee at all unless you bought it before 10am. There was a very rude woman employee at the breakfast area who ignored our daughter when she came down for coffee after 10am. After about 5 minutes of waiting, Our daughter had to ask if she could purchase a coffee. She was told flat out NO! You need to be there before 10am!! Our 4 day stay started by being told our package included breakfast. (We were there for a baseball tournament where you're required to book with hotels the tournament organizers made a "deal" with. This Hilton was our teams choice). We asked where and when the breakfast was. The very pleasant 2nd shift lady told us the room and said it was from 7-10 am. Next morning we went down about 930 and there was no more food. The cook and the attendant kindly said they would get us something but the rude woman (same as our daughter dealt with) told the cook to take the food back to the kitchen! We showed her the text with the breakfast times and even that wasn't enough. We were then told the 7-10 was only Friday and Saturday! I then had to deal with the hotel manager, who, rather than make things right, kept explaining that the 2nd shift person was wrong! Never got the hot breakfast, just a bowl of raisin bran! 4 nights: $850.00 . Too much for this type of place. Rooms: musty and moist. Smelled like a locker room. Parking: $10 A night. This was not a downtown hotel. Pool: small but clean. Work out room: pretty well appointed. Primary issue was the rudeness of the 1st shift breakfast woman, the attitude of the day manager and the odor of the rooms.
- kara (6/5): - Rooms feel like jail cells
- veronica (8/5): - The hotel was very easy to get to from the airport. We were visiting family and the hotel was very convienent to downtown. Plenty of parking in a covered garage. The staff was friendly and accomidating. I would stay their again.
- Jamie (8/5): - We had outstanding service by Jax. The hotel seemed to be having plumbing issues and flooding which the property manager was handling well. Our room was affected prior to us getting there but Jax gave us a different room and checked on us multiple times to make sure we were good! She was amazing and went above and beyond!
- Jennifer (9/5): Superb -
- Candy (10/5): Great place to stay - We were always greeted with a smile, and how can we help you? Freaking cold in the hallways!
- Martin (6/5): - Disappointed with the new overnight parking fee when there is plenty of parking.
- Jennifer (10/5): - The hotel was very clean. Lobby area nice. Front desk was very helpful. My room was spacious and i felt safe. The food at the resturaunt was excellent.
- Karen (8/5): - I was surprised to be charged for parking for each night, $10/night.
- Adrianne (6/5): Much improvement needed - The stay was okay but not for the price and breakfast was horrible.
- Travis (10/5): - A hot tub would be awesome. Also, body soap in a bottle in the showering area would be nice, instead of using the tiny hand soap bars. Other than that it is great.
- Michelle (4/5): - Love the proximity to Xavier. Super cool bartender who looks like Hagard from Harry Potter is great. If you are hungry go to the bar and order the Mediterranean plate. Negatives: Two visits in a row the room was never cleaned during visit. Black out shade missing. The see through shade was broken. The remote to the TV didn't work .
- Kristen (8/5): Very good -
- William (6/5): Pleasant - staff friendly and ready to serve. very little road noise that close to interstate. having to pay for parking. this is the stupidest thing I ever heard of in my life. first time I ever had to do this and will try very hard to never do it again.
- John (10/5): - Little odd you park under the hotel but elevator is very close and takes you inside the building. Overall pleased!
- Suzette J (6/5): - Please upgrade that tiny TV.
- Janis (10/5): Excellent - The accommodations, the staff, the accessibility, the parking, everything was to my satisfaction! The hotel is beautiful and very clean! I will definitely stay there again.
- Kelley (5/5): Passable - Having to pay for parking Coffee machine in room not working
- Carmen (10/5): Exceptional -
- Latonya (6/5): - Location
- Likando (10/5): We had a good day staff was respectful and very kind - Clean and quiet None
- Diane (6/5): - Hotel was clean. Staff very nice and friendly. It’s connected to a rehab hospital so convenient if you need it. No restaurants close by. No regular coffee in our room. Only decaffeinated. They told me they were out of coffee.
- Michael (4/5): - There was no parking fee when we booked. They started charging after that. We had to pay a fee we did not know about in advance.
- John (8/5): - friendly staff good location for us wanted a quiet beer, but typical Sunday no help and no bar
- Rebecca (4/5): - It was average Hotel. I thought it ridiculous that they charged to park in the garage there. That should be included with your stay. Also TV didn't work but I checked and it was a loose cable so I fixed it.
- Paula Jones (2/5): - Loud kids bouncing balls all night. Front desk staff would not answer the multiple calls
- Adam (10/5): - My daughter was attending a mixer and college visit at Xavier that required us to spend the night. This was a fantastic option for us. We were a 4 minute drive to campus. I wish there were more local places to eat around the hotel but, since there weren’t any good breakfast options between the hotel and campus, we ate at the hotel. It was $13 per person but it was a made to order breakfast and the food was good. I recommend this hotel for any visiting parent, for sure.
- Anthony (10/5): - Close to where my attended event was located. Really good salmon dinner. Breakfast was excellent.
- Sherri (10/5): - Wonderful!
- Shelby (10/5): - The staff was amazing, hotel was very nice, clean, smelled great and overall great stay!
- Amy (10/5): - Clean and friendly. Close to all kinds of big chains and mom and pop shops. Will be back
- Jessica (10/5): - The woman at the front desk made our stay amazing.
- Trevor (4/5): Paid too much. Mediocre at best. - I was put into a smaller room than booked. It didn’t have the separate seating area and was small. Hair in the shower and on the toilet. Looked like sheets on bed were not changed so I slept in the other bed. I overplaid for this room and will not stay at this hotel again. It is such a pain to report and get a resolution from Hotels.com when there is an issue so I didn’t bother and since the hotel was full according to the front desk I didn’t ask for another room. It would have just made it worse to have to move my bags given I was exhausted from traveling.
- Michael (10/5): Exceptional -
- Bob (8/5): It was a decent stay except for the breakfast issue. - The receptionist was very nice. Jas was very sweet. The room was nice. The biggest issue I had was the lady at the breakfast area. I have never been to a breakfast like this so I wanted some info. She was very rude and told me, “what is the issue. It’s a buffet and that’s it.” I was stunned! Then while we sat down eating a young African American boy came down and all of a sudden they made him fresh hot waffles! That was never offered to us or others around us. Then more African American kids came down and the same thing happened. I actually felt like it was a racial issue.
- Jay (10/5): - .
- Faith (10/5): Exceptional -
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