Tru By Hilton San Antonio Downtown Riverwalk

Location: 901 E. Houston St. , San Antonio, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Wheelchair accessible
• Heated pool
• Outdoor furniture
• Shallow end
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Smoke alarms
• Physical distancing in dining areas
• CCTV outside property
• Screens / Barriers between staff and guests for safety
• Key card access
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Wine release events
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• Room, 2 Queen Beds, Accessible (Roll-In Shower)

  2 Queen Beds

  231 sq feet

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Refrigerator

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Safe, free weekday newspaper, and iron/ironing board; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Ceiling hoist

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Weekly housekeeping provided
  • Pets allowed
  • Free cribs/infant beds
  • Bedsheets provided
  • Electrical adapters/chargers
  • Closed captioned TV
  • Ceiling hoist

• Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

  2 Queen Beds

  231 sq feet

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Refrigerator

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Safe, free weekday newspaper, and iron/ironing board; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Ceiling hoist

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Weekly housekeeping provided
  • Pets allowed
  • Free cribs/infant beds
  • Bedsheets provided
  • Electrical adapters/chargers
  • Closed captioned TV
  • Bathtub grab bar
  • Accessible bathtub
  • Ceiling hoist

• Queen Room with Two Queen Beds - Hearing Access

  This quadruple room has air conditioning, heating and a TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Heating
  • Alarm clock
  • Toaster
  • Cots

• Room, 1 King Bed, Accessible, Bathtub (Hearing)

  1 King Bed

  231 sq feet

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 55-inch LCD TV with premium channels

  Food & Drink - Refrigerator

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Safe, free weekday newspaper, and iron/ironing board; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Ceiling hoist

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • Weekly housekeeping provided
  • Pets allowed
  • Free cribs/infant beds
  • Bedsheets provided
  • Electrical adapters/chargers
  • Closed captioned TV
  • Bathtub grab bar
  • Accessible bathtub
  • Ceiling hoist

• King Room

  This double room has air conditioning, heating and a TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Heating
  • Alarm clock
  • Toaster
  • Cots

• King Room with Tub - Hearing Accessible

  This double room features air conditioning, heating and a TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Heating
  • Alarm clock
  • Toaster
  • Cots

• King Room - Hearing Access

  This double room features air conditioning, heating and a TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Heating
  • Alarm clock
  • Toaster
  • Cots

• Queen Room with Two Queen Beds

  This quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Microwave
  • Heating
  • Alarm clock
  • Toaster
  • Cots

Guest Reviews

• Holmes (10/5): Friendly staff excellent location - Everything Nothing
• Ivy (10/5): Great Location, Spacious Rooms, and Excellent Breakfast — Just Be Prepared for Pricey Parking - Loved the breakfast & that they served it past 9am with plenty of hot food. and large rooms. The building was unique & the it was lively. Walkable to the River Center Mall. Walkable to a lot of lively bars off the riverwalk. Very pricey valet parking at $50 per day, with not much other options unless you wanted to find street parking which almost impossible. The valet attendants were really nice though. The hotel was between 2 not so nice hotels
• Ayumi あゆみ (10/5): -
• Coastal05293580489 (10/5): Ask for Manuel he’s the best ! - I could not rave more about this hotel ! It’s fabulous and the staff is amazing!! Manuel was absolutely fabulous! If you get him you super lucky! He’s fantastic!
• Shaw (8/5): - It was within walking distance of The Alamo. Parking was limited.
• T318YZcarlc (10/5): Great experience; no complaints. - My experience with Tru by Hilton was great! Everyone was so kind and that made my experience that much better! I also had the pleasure of meeting with Betty with Hilton Travel and she was so personable, helpful, kind, and caring. Hilton needs more people like her!
• 和田 (8/5): -
• Ethel (10/5): -
• Ethel (10/5): -
• Steven (8/5): -
• Natalia (8/5): - The amenities and how comfortable the beds were The complimentary breakfast needs work!
• R.villarreal (10/5): - I have stayed at a few Tru and I enjoyed my stay all the time. The location and it's peaceful.
• Seth (6/5): -
• Dakota (10/5): -
• kristined608 (10/5): Perfect stay - I can’t not even explain how nice the people are that work here!! Every single staff I encountered was so kind and helpful! I will be staying here every time I come to San Antonio. I didn’t catch the ladies name who was so kind at the front but she worked on 4/11 and 4/12
• michellelC1929HL (10/5): Cute Boutique Hotel - Cute hotel, great location. Comfortable room. Will stay again
• Brigette Gloria (8/5): Staff was great very helpful and welcoming. Great location. - Great location , valet parking was great easy to use, staff was amazing. Breakfast was alright nothing fancy or anything, need diet drink options in the hotel store for ppl who are diabetic. Nothing
• Sabina (8/5): -
• Flavia (10/5): -
• italia (5/5): -
• Ishikura (8/5): -
• Julia (5/5): Not worth the price - Staff was helpful and nice. Location was good within walking distance to the Alamo and the riverwalk without the noise of it. Property has aged greatly since the pictures were taken. Rooms were small and crowded with furniture. The walls are paper thin. Could hear the other rooms conversations and other activities very clearly. Actually had to ask for a room change because our child could hear too. Breakfast was very minimal the 4 days we were there. Pool area didn’t have enough lounge chairs and the cushioned couches were full of debris.
• Trail16243075300 (10/5): Stellar Customer Service - Aaliyah has been amazing. Her hospitality is truly unmatched. Our trip started a little rocky due to some booking issues, but Aaliyah made it feel like nothing was wrong and immediately eased my anxiety. On top of that, she treated my children with the utmost kindness, which meant a lot to our family. When the toilet in our room wasn’t working, she quickly contacted someone and had the issue handled right away. Her dedication to customer service and hospitality truly changed the experience of our trip and strengthened my desire to continue choosing Hilton locations in the future. Please make sure this message is shared with her because she absolutely deserves the recognition. With gratitude, The Davis Family
• Sheryl (10/5): Wonderful! - The manager and all of the staff were very helpful, friendly and kind! N/A
• markpB7709LX (8/5): Met Expectations with a catch - All very nice, met expectations, very friendly and welcoming. Only issue was on my 3rd morning the breakfast was out of waffles, coffee and oatmeal toppings, and no one was around attending or resupplying for about 20-30 min.
• Nancy (10/5): -
• Maria Vittoria (9/5): -
• dixonh286 (10/5): I was in Texas visiting family and happened to see Rebecca down in the lobby. She reached out to me asked about my day - Rebecca helped me save thousands on my next trip in two weeks to Florida by explaining your Hilton vacations options to me. She has a great sales person and has a great personality and demeanor.
• Y430HDaaronk (10/5): Came to compete in the San Antonio stock show and rodeo - Front desk was amazing. They were super accommodating and friendly!
• jerrylM8493CR (10/5): Amazing hotel - Rebecca was amazing and incredibly helpful. Hotel was clean and a great location!! Highly recommend staying here.
• Journey28794338249 (10/5): Hgv - I check in to Hilton Hotel this morning and to my surprise, I met Alexa and she is the Hilton‘s guest ambassador that talks about the vacation areas and gave me points. She’s very nice. She’s knowledgeable about what she does and I was made to feel very comfortable and it’s like I’ve known her for 100 years.
• Jennifer Nipp (10/5): -
• Kayley (10/5): -
• Rolando (10/5): Convenient location with clean facilities - Friendly staff and clean facilities Lack of parking unless paid high price for parking
• Gabby (7/5): It was fine. Wish there was better parking - Asked for my room to be cleaned and it never was over my stay. I even got out of my room for two hours to give them the opportunity but they must have forgot
• Danielle (7/5): good hotel, good location but bad parking. - the location was nice and the room was very clean. the parking situation was kinda rough. having to valet and request your car enough in advance to be able to leave by the time you needed to was really frustrating. the valet workers did their best but having only a couple people for a whole hotel worth and the parking obviously pretty far away for them to run to made it really hard to leave when you wanted to. also the elevators weren’t very steady and would jump up and down or get stuck for a minute pretty often.
• Ronnie (1/5): -
• Jose (6/5): - This is my 2nd time staying. The 1st time was amazing. This 2nd time was subpar. The valet took forever in taking my vehicle and there were several other guests waiting for their requested vehicle. The valet people were neither rude nor polite but rather indifferent and annoyed about being there. It's been 2 business days since I checked out and I still haven't received my $100 security deposit in which we weren't advised prior to our stay that it was needed. Also, paying the security deposit in cash wasn't an option either. Which is extremely inconvenient since I am always concerned about the security deposits not being reimbursed via debit/credit cards. The sign-in for the "free" wifi is extremely inconvenient and honestly unnecessary. Lastly, considering the price of the stay, one would think there would be smart TVs in every room to be able to use streaming services like netflix, Hulu, HBO max, etc., but there isnt. Honestly I wouldn't say that third time is the charm, I will be staying at other locations. I'm still waiting for the security deposit. If I don't receive it, I will be taking action. This is my 2nd time staying. The 1st time was amazing. This 2nd time was subpar. The valet took forever in taking my vehicle and there were several other guests waiting for their requested vehicle. The valet people were neither rude nor polite but rather indifferent and annoyed about being there. It's been 2 business days since I checked out and I still haven't received my $100 security deposit in which we weren't advised prior to our stay that it was needed. Also, paying the security deposit in cash wasn't an option either. Which is extremely inconvenient since I am always concerned about the security deposits not being reimbursed via debit/credit cards. The sign-in for the "free" wifi is extremely inconvenient and honestly unnecessary. Lastly, considering the price of the stay, one would think there would be smart TVs in every room to be able to use streaming services like netflix, Hulu, HBO max, etc., but there isnt. Honestly I wouldn't say that third time is the charm, I will be staying at other locations. I'm still waiting for the security deposit. If I don't receive it, I will be taking action.
• Timothy (8/5): -
• aleperez78 (10/5): had fun with the games and good sleep very comfortable amazing service - amazing experience staff really sweet and helpful it gave me a very home feeling overall amazing experience good service
• Ricardo (10/5): -
• Walter (10/5): It's was great - Everything Nithing
• Laura (6/5): - Pleasant stay, comfortable rooms, good walking distance to downtown attractions. Nice staff! Facilities could use an update. Room had minor water damage and carpets could be replaced.
• Mary (6/5): -
• Jose Luis (10/5): -
• Mase (10/5): - The staff were extremely courteous in their response.
• taedu (10/5): -
• Valérie (8/5): Tres bon rapport qualité-prix ! - L'emplacement permet de visiter le centre de San Antonio à pied (dont l'Alamo et la River Walk) et de sortir de la ville rapidement en voiture. Arrêt de bus au pied de l'hotel egalement, dont la ligne qui va au Frost Bank Center des Spurs. Grande chambre, Petit dej très complet, deco du lobby moderne avec des espaces pour se poser, personnel présent mais discret, tout ce qu'on attend d'un hotel du groupe Hilton. Parking possible dans la rue en payant le stationnement via horodateur (pour la journee).
• Jeffrey (8/5): - Location Not furnished totally this time.
• Liz03 (10/5): - Everything was excellent.
• Ever (1/5): Yall put me in a room where a family was already in, then you send me to a completely different hotel because no rooms w - Nothing Nothing
• Javier (10/5): Amazing place. Amazing price. Amazing staff. - Everything Nothing
• Joaquin (10/5): - Everything was on point
• Glancy (1/5): I reported multiple roaches in my room, sink clogged up and room not being cleaned. It’s been hard to reach management a - The location was great. I had roaches in my room and drainage was clogged
• Yvette (10/5): -
• Charles (10/5): -
• Elgin (7/5): -
• Miguel (10/5): -
• Nery (10/5): -
• Chinonye (1/5): Overbooked - We couldn’t stay, they said they were overbooked
• Evans (6/5): -
• Joaquin (10/5): -
• Woody (9/5): In general the stay was wonderful and we will recommend to others and stay here again. - The atmosphere was fun. Color schemes were fun. Breakfast was great. Your staff was exceptional. Super nice. Parking across the street was perfect for us. We were in walking distance from the places we were going until night fall came. We did not like the fact that there was not a bathtub. Also the Valet gentleman we had the evening we drove from our cheap parking was frazzled and not nearly as friendly as anybody else we came in contact with.
• NICOLE (6/5): -
• John (10/5): -
• JULIO (10/5): -
• Jutamas (2/5): Overall, it’s good, but be careful when housekeeper comes to clean the room - The housekeeper throws my items away.
• Adebayo (10/5): - Very clean environment. Staff were friendly and professional 👌 👍 Nothing I can remember
• 912ther (10/5): Awsome experience for valet as a first time in staying in this hotel, beautiful view also . Recommendation in near futur - Awsome experience for valet as a first time in staying in this hotel, beautiful view also . Recommendation in near future
• Georgia (10/5): Lovely stay, great location with a little walk into the town centre - Room was a great size, clean & tidy - facilities were also good N/A
• Richard (9/5): We enjoyed our stay and the location was close to all the main attractions. - Breakfast was good and valet parking was a great service. Had a small issue in our bathroom but the staff took care of it.
• nanettesheban (10/5): Amazing Staff - The hotel has it challenging with his aging structure however, the staff was so amazing. I barely noticed any issues in the hotel.. the staff accommodated on my needs, answered my questions and even suggested great places to eat. The cleaning lady on that day provided anything I needed and she was amazing. I would come back to this hotel over any other hotel to be greeted by the warmth eye experience experienced.
• Ajit (5/5): - Location Not much storage space to keep stuffs .there is no microwave in room .
• Cindi (10/5): -
• Juan (2/5): - Left my bag at the pool an an employee found it but the 500$ cash gone!!!
• Michelle (9/5): - The area. The experience and the cleanliness.
• Trina (8/5): - It was the parking for me.
• Liliana (4/5): - Ok
• Casiano (4/5): - Unexpected expenses.....vamet parking is the ONLY parkimg available and wasnt made awarw until i arrived. That cost me $115 more than expected. Sink wasnt draining. No dresser or drawer storage for clothe so all my clothe stayed in bag. Very very disappointed
• Kuwardeep (2/5): - We used the valet and they steal the stuff from car and cut off the wires
• Markiesha (10/5): - Everything was great. Valet could’ve been a bit more organized but other than the hotel it was perfect.
• Sarah (7/5): Ok but will probably pick a better safer area - Close to 35 Easy to get to. Was a little shady area. A little scary. Young drunk girls vomit on side of building
• U5643SPlarrye (10/5): Sales manager - John was awesome! Very helpful please let him take care of you if you visit the the Tru in San Antonio. The service is good. A little concerned with no hotel parking. They will get your car at any time
• Ramirez (7/5): -
• Dana (10/5): Great stay! - It was walking distance to just about all attractions I can not say anything bad about this property
• Bettina (9/5): Tolles Stadthotel, mit super Service - Wir sind hier sehr spät angereist und super nett empfangen worden, sehr schöne Zimmer und gutes Frühstück. Die wichtigsten Sehenswürdigkeiten San Antonios sind zu Fuss zu erreichen. Das Valet Parking muss man nicht nutzen. 50 m weiter unter der Brücke kann man für 5-10$ den Tag parken —
• 312tainap (10/5): Amazing hotel in great location with amazing hotel staff! - We had the best stay at this hotel! ⭐️ We arrived in the middle of the night and they welcomed us warmly with care packages. Throughout our stay the team was incredibly friendly and always checking in with us. For the Chris Brown concert they set up tables with waters and snacks, which I’ve never seen a hotel doing. That shows how thoughtful the team is. The hotel itself is very modern and clean. The breakfast had everything we needed, both sweet and savory. You’re also in walking distance to all major sights and the Alamodome. I recommend this hotel 1000% and would always come back! 🏆
• Larry (2/5): Don’t stay! - The entire hotel was nasty. Probably the worst I’ve ever saw. I was amazed how nasty the entire property was.
• Andrea (10/5): - Location
• Brianna (8/5): - It’s was great
• Cecilia A (10/5): - Everything was wonderful
• Carol (10/5): - Staff was polite and helpful.
• Tikomailepanoni (10/5): - Overall it was an excellent location with walking distance the riverwalk and mall. But the surrounding was a little unsafe.
• danyell (10/5): - Staff was very welcoming. I enjoyed the complimentary breakfast. Hotel was very clean and comfortable. This area was walking distance to everything.
• Samantha (10/5): - Breaking, staff , and the property was awesome with no issues
• Brianna (10/5): - Hotel was clean and staff was friendly. Breakfast was a great way to start off our morning.
• Oneida (10/5): - great stay for quick trip!
• Martha Laura (10/5): - Me encsnto el servicio y atención de lis empleados Las instalaciones están super bien 👍 Me
• Raquel (8/5): - Property was great. Checking in and out was good. My only complaint is the scheme the vale parking employees have. Because there is no parking in in street in front to the property you have to either pay $33 for the valet parking or try to find street parking and pay. After 6pm the street across the hotel is free parking. We asked the valet parking employees where we could parked since the was no street parking. The employee said he could move his car that was parked on that side of the street (across from the hotel) for us. We were happy about that, but then he said “well I moved my car for you guys saving you the $33 valet so can you throw us some $?” So it’s clear that they parked there cars there to ask for money when ppl need a space. Keep in mind after you are paying hundreds of dollars staying there
• Staci (10/5): Great stay - I travel a lot of the time for work this is hands down one of the best staff ive met all year. I can not begin to say enough compliments

Photos