Marko Polo Hotel

Name: Marko Polo Hotel
Address: Vtoroy Mikrorayon 23, Aksay, kz

Location: Vtoroy Mikrorayon 23, Aksay, kz

Star Rating: 8.6 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation
Marko Polo Aksay Hotel offers bright, air-conditioned rooms with flat-screen TVs and modern amenities, ensuring a comfortable stay for guests. The bathrooms are equipped with complimentary toiletries and hairdryers, adding to the convenience and relaxation.

Dining Experience
Indulge in a culinary journey at the hotel's à la carte restaurant, where a variety of Italian, Mexican, and national dishes are served to tantalize your taste buds. Start your day right with a delicious buffet breakfast, setting the perfect tone for your adventures in Aksay.

Convenient Location
Situated in the heart of Aksay, the hotel is just a short walk from Pobedy Park and Trnava Shopping Centre, offering guests easy access to nearby attractions. With free Wi-Fi, a fitness centre, garden, and karaoke on-site, Marko Polo Aksay Hotel ensures a memorable and enjoyable stay for all visitors.

Book now to experience the perfect blend of comfort and convenience at Marko Polo Aksay Hotel.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Sauna
Packed lunches
Karaoke
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Kids' outdoor play equipment
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Key access
Food delivered to guest room
CCTV outside property
Access to health care professionals
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Television in common areas
Nightclub
Front desk (limited hours)
Express check-in
Free wired internet
Playground on site
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Wine release events
Japanese garden
Secured parking
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Deluxe Twin Room

Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as garden views. The unit has 2 beds.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
Presidential Suite

This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Meals can be prepared in the well-fitted kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Emergency cord in bathroom
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Mobile hotspot device
- Lockers
- Smoke alarm
- Fire extinguisher
- Key card access
- Carbon monoxide detector
Budget Double Room

Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Executive lounge access
- Mosquito net
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
Executive Suite

This air-conditioned suite features a flat-screen TV with satellite channels. The bathroom comes with a hairdryer and free toiletries. There is also a living room with a seating area.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Kitchen
- Sofa
- Dining area
- Electric kettle
- Executive lounge access
- Mosquito net
- Wardrobe or closet
- Stovetop
- Bidet
- Additional bathroom
- Linen
- Dining table
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
- Free gym access
Superior Double Room

Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Executive lounge access
- Mosquito net
- Wardrobe or closet
- Linen
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
- Free gym access
Deluxe Apartment

The air-conditioned apartment features 1 bedroom and 1 bathroom with a walk-in shower and a bidet. Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, kitchenware and a microwave. The apartment provides soundproof walls, a mini-bar, a tea and coffee maker, a flat-screen TV with cable channels, as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Kitchen
- Dining area
- Electric kettle
- Executive lounge access
- Mosquito net
- Wardrobe or closet
- Stovetop
- Bidet
- Linen
- Dining table
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
- Free gym access

Guest Reviews

Yerbol (7/5): - Обслуживающий персонал Душевая кабина тесная
Yermek (10/5): всё хорошо - всё понравилось, всё соответствовало ожиданиям нет
Medet (8/5): - расположение тапки, халат, принадлежности все для 1 человека, хотя комн была рассчитана на 2 персоны.
Damir (9/5): -
VB (10/5): -
NURBOLAT (10/5): -
Bakhyt (5/5): -
Yoann (10/5): Parfait - L ensemble des services La douche
VB (7/5): - Завтрак оскуднели совсем, даже фруктов нет
Анастасия Алматы (6/5): - Еле как выписали документы о проживании, пришлось приезжать за ними отдельно, хотя предупредила при заселении, что буду выезжать рано и нужны документы. Номера уставшие, дверь с дырами, полотенца и халат серые, запах в уборной. Завтрак нормальный, но сырники пахнут плесенью
Piero (6/5): Place with potential and very nice staff, but the facility needs some improvements - I've been there quite a few times. The hotel is well located and the restaurant offers a decent variety of food. the terrace outside is a good option during summer months. Wi-fi seems improved from my last visit the hotel need a refreshment throughout. The shower is by far the worst part, as you shall run the water for 5 minutes before it getting warm enough to take a shower. This is clearly not acceptable for an hotel and in general, since water should never be wasted
Askar (9/5): -
Askar (9/5): -
NURBOLAT (10/5): -
NURBOLAT (10/5): -
Ronald (10/5): Will stay again - Excellent no issue Seems to be well managed so no dislikes
Tural (8/5): -
Alex (10/5): -
Burumbaeva (8/5): Кухня вкусная! - Номер очень хороший, чистый и теплый Сотрудники не решают проблемы! Заранее просила подготовить бух документы, в итоге ждала 20 минут, по времени не успевала ! Администратору плевать абсолютно! Не подошла, не извинилась даже ! Ресепшен руками разводит , а в бухгалтерию тупо не впускают ! Ужасный уровень обслуживания!
Krishna (8/5): -
Rustem (10/5): -
Krishna (8/5): -
Bogatyrev (8/5): - Kitchen, service
Nurbulat (9/5): -
Kuralay (10/5): -
Thomas (10/5): -
Thomas (9/5): -
Тахир (8/5): в целом отель требует освежающего ремонта, персонал очень вежливый и великолепная кухня - место расположение под окном была система кондиционирования и невозможно было открыть окно из-за шума, розетка вылетела в ванной и штора в душе
Дмитрий (10/5): -
Krishna (8/5): -
Krishna (8/5): -
Viktor (10/5): -
Murad (10/5): Exceptional - The hotel staff were very responsive and friendly to any questions that arose during our stay.
Krishna (9/5): Superb -
Krishna (9/5): Superb -
Krishna (8/5): Very good -
Krishna (8/5): Very good -
Krishna (8/5): Good, value for money - Location and Indian few food items available Breakfast menu to be improved
Tiwari (10/5): Exceptional -
Rasul (6/5): Pleasant -
Goutam (5/5): Passable - There was too long power cut at evening during my stay at hotel and they do not had power generator/ power back-up facility.
Ahmet (9/5): Superb -
Duman (10/5): Exceptional -
Дмитрий (10/5): Exceptional -
Дмитрий (10/5): Exceptional - Very testy cousine, especially lamb and Dorado fish
Aliya (8/5): Very good -
Aslan (10/5): Exceptional -
Duman (10/5): Exceptional -
Andrey (7/5): Good - you should wait at least 5..10 minutes before hot water come after open the tap or shower; shower cabin was partly broken
Duman (10/5): Exceptional -
Mars (10/5): Exceptional -
Alexander (10/5): Exceptional -
Aslan (10/5): Exceptional -
Duman (8/5): Very good -
Daulet (7/5): Good -
Huseyin (7/5): Good -
2006 (4/5): It wasn't terrible, but it was far from good. - Breakfast was filling, and the staff was very polite and friendly. 32,000T/$67 USD for laundry during a three day stay, kind of amazed at that. Had an associate come for dinner one evening and the steaks were served blue rare, both had to be sent back unfortunate as they were costly with drinks over a $100 USD, and we were looking forward to a nice meal. Pillows and mattresses past their life cycles.
Tatyana (8/5): Very good -
Dinara (7/5): Good - The hotel is good, the only thing we got confused, once we arrived, we were told by receptionist, that Appartment has a breakfast for only one person, although I booked it for 2 adults, and in website it was not written or noted, that was minus of administration, asked to put a note in case if someone books not to be surprised.