HOTEL CIQ, JALAN TRUS
Location: 86 Jalan Trus, Johor Bahru, my
Star Rating: 7.3 Stars
Property Type: Hotels
About this Property
Convenient Location
Nestled in Johor Bahru, Hotel CIQ, Jalan Trus provides easy access to popular attractions like Night Safari and Holland Village.
Multilingual Staff
Enjoy unparalleled service with our 24-hour front desk staff fluent in English, Malay, and Chinese.
Free WiFi
Stay connected throughout your stay with complimentary WiFi at our non-smoking property.
Book your stay at Hotel CIQ, Jalan Trus now for a seamless and enjoyable experience.
Important Information
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
Policies
Check-in: 03:00 PM - 06:00 PM
Check-out: 12:30 PM
Amenities & Facilities
- Air conditioning
- Family rooms
- Lift / Elevator
- Luggage storage
- Non-smoking throughout
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- CCTV outside property
- Face masks for guests available
- Thermometers for guests provided by property
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Internet access
- Housekeeping on request
Rooms Available
-
Premium Double or Twin Room
1 Double Bed OR 2 Twin Beds
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Bottle of water
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Premium Family Room
1 Queen Bed and 2 Twin Beds
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Bottle of water
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Triple Room
This triple room is air-conditioned and features a private bathroom and a safe deposit box. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- TV
- Air conditioning
- Private bathroom
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Double Room, 1 Queen Bed
1 Queen Bed
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe and iron/ironing board
Comfort - Air conditioning and daily housekeeping
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Private bathroom
- Bottle of water
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Superior Queen Room
This double room is air-conditioned and features a private bathroom and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Private bathroom
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior King Room
This double room is air-conditioned and features a private bathroom and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Private bathroom
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
King Room
This double room is air-conditioned and features a private bathroom and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Private bathroom
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Double or Twin Room with View
This twin/double room is air-conditioned and features a private bathroom and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Private bathroom
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Family Double Room
This family room is air-conditioned and has a private bathroom and a safe deposit box. The unit has 3 beds.
Max Occupancy: 5 (5 Adults)
- Safety deposit box
- TV
- Air conditioning
- Private bathroom
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Twin Room with View
The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
-
Standard Double or Twin Room
This twin/double room is air-conditioned and features a private bathroom and a safe deposit box.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Air conditioning
- Private bathroom
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Shower cap
- Smoke alarm
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- NUR (9/5): -
- Nandhakumar (5/5): - The room was smelly and need to call housekeeping for room spray. It happened everytime when we go out for food or locked the room for a while.
- Muhamad Amirul (8/5): -
- Vijay (9/5): -
- Azry (10/5): - The atmosphere n easy to go anywhere
- LENG (3/5): Can be room of improvement - The room is very old fashion. No paper slippers. No hair dryer.
- Nurhayati (8/5): -
- Harish Hariraj (10/5): -
- Kelvin Kennedy (7/5): -
- Satnam (7/5): Overall my stay at the hotel was satisfactory. - Very good location for my my stay and needs. Noisy. Especially during the night the traffic noise was disturbing my sleep.
- Chang You (8/5): -
- Tan (8/5): Good - Comfortable Outside too noisy
- Vanan (10/5): -
- Lim (8/5): -
- pacleb (9/5): For our short time of stay the hotel is good and value for money with that rate. We will book again next time - The room is nice and neat
- siang yong (4/5): - 毛巾有股发霉味
- cheng (4/5): - Location, Aircon not cool, water leakage from Aircon
- Ichiro (9/5): -
- Koustav (9/5): -
- Nurul (6/5): Okay, but can be improved - Location is really good. It's close by ciq, city square and Komtar. The hotel can be accessed via the stairs beside public bank (probably may seem eerie at night) and also can cut through via zenith mall which is where we booked out grab pickups (it's near amari hotel & suasana). Also liked that there is a water filter station in every floor. Other things I liked - there's a small chiller - has basics like kettle, cups, tea - space for clothing - staff was pleasant with no issues on check in or checkout For the price, I guess it's okay if you're just staying for a night. A few things that I didn't particularly like. - the window is only facing towards the corridor side which we permanently kept closed for privacy. There was barely any sun in the room - it's a small room - the cleanliness could be improved, perhaps scrubbing down the bathroom tiles more and deep cleaning toilet bowls - not very soundproof. I could hear a kid shouting from the lobby - maybe don't use a red old floor mat for the toilet? Overall, everything else was somewhat expected for the price. Just wanted to try and see how it was in person as it looked clean in pictures. Thinking back, the room wasn't extremely dirty, but idk there's something about the room that makes me feel a bit icky. If I'm being honest, I probably wouldn't book again as I wasn't as comfortable in the room & couldn't sleep well. No offence to the owners, but I probably prefer citrus (club suite) in comparison for budget hotels or would be willing to pay a little more for a bigger & cleaner room & windows.
- Valerie (3/5): - - Good location clean room helpful staff Our room was right next to the road so whenever a car drove past it was really loud and we couldn’t sleep soundly at night
- Dave (7/5): Good n comfort - Nil Nil
- syed (6/5): -
- Satkunan (6/5): -
- Jessiely (7/5): its nice and pleasant.. - location is very convinient we were asked to stay at the basement.. a bit noisy as beside our room is some kind of squatter
- 88 (8/5): -
- Khairil Anwari (9/5): -
- Evangeline (9/5): -
- Ma Chik (7/5): -
- Peng Lam (6/5): - A short walk from City Square Bathing area no partition. After shower, the whole toilet is wet. Window is rather thin, literally can hear outside noise & traffic.
- Jay (10/5): -
- Adawiah (10/5): -
- Matusin (8/5): -
- Chang You (8/5): -
- Nurul Fathiha Binte (9/5): -
- Jamaluddin (5/5): -
- Kamarudin (10/5): - Everything? No parking
- Min Hein (7/5): -
- Ethan (3/5): -
- Asmawaty (8/5): Nice! - Very near to checkpoint, JBCC and near to makan place Lepak One corner. The room, corridor and toilet is bright.There is water dispenser outside the room. None..
- ER (2/5): -
- Ajirah (9/5): - Water heater always hot.. No parking
- NIK AHMAD FARISH (10/5): Nasib baik bilik ok wpun internet mcm chipsnore ekkekekk - Location nearby pesada Lower ground room....mcm duduk setinggan hahahaha...dlm masa booking bukan main tulis upper view dpt bilik ... bawah Tanah ahhahah
- 郭 (10/5): - 整體空間及舒適都皆可以接受！ 吹風機要跟櫃檯索取
- mertini (10/5): Would like to stay here next time - They’re friendly
- Yew (3/5): -
- Lime (5/5): Good for sleep in. - Staff were always polite and available. Fantastic location. Noise from street.
- KHATIJAH (2/5): Very disappointing. - No breakfast was provided; although I thought that I saw that breakfast was provided when I booked online. No windows in all the rooms. I was put at the basement although I made bookings early. Please see above
- Mohamad Yazid (7/5): Bersesuaian jika anda ada program di Persada Johor - Berhampiran dengan lokasi yang hendak dituju Tiada tempat letak kereta
- sohkim (7/5): -
- Chye (8/5): Who want in out SG in daily, this is the best choice 👍 - Close to Custom , walk 5mins can reach, and the staff is helpful When holiday season or weekend have to wait grab car long time
- lealy dian mayasari (7/5): -
- Ahmad (7/5): -
- Dang (8/5): -
- Lnyda (8/5): -
- SIS Tini (9/5): -
- Alison (6/5): - Our sink was clogged. Losing the keycard cost me Rm100. I lose keycards in other hotels all the time. First time I have to pay for it.
- NORIZAN (1/5): -
- Ahmad (7/5): -
- Nurul (10/5): -
- Lnyda (10/5): It was a short pleasant stay. The staff are friendly. - It looks like you are in different era with all the antiques stuff around Nil
- Nurulsyamila (7/5): - aircond utk first bilik kurang sejuk tapi dapat tukar ok lah
- meiqin (8/5): Good location for City Square with basic amenities, but basement room may not suit everyone. - The hotel is in a great location, just a short walk to City Square (can access through the alley beside Public Bank). Check-in was smooth at 2:30 PM with RM100 deposit. Room was clean with good hot water pressure, and I was given a big bed as requested. Lift access available even for basement rooms. Two bottles of water provided, and there’s also a dispenser upstairs. Staff provided a hair dryer upon request. Easy early check-out and could leave my bag at the counter. Mini-mart and mamak restaurant nearby. Standard rooms are in the basement with no window, I was woken by slamming doors at night, the bed was a bit squeaky, and the TV lagged sometimes.
- Rafiz (6/5): -
- Soon Choi (7/5): -
- Lisa (7/5): Reasonable and convenient stay - Liked the location, once we worked out where it was (because it’s located wrongly on Maps and Google Maps), it was quite convenient for walking to the Heritage area, shopping malls and JB train station. The reception area is very nice and the staff welcoming. We were only given one room key and there was three of us staying in our room. Also, we wanted to keep on the room AC during the extreme heat so left our key in the room and borrowed another from reception when we wanted to get back in. Would have been far easier for them and us to just give us a second room key. Also, our other family members were put in a room without windows… not only that, but their room was in the basement and you could smell must. I would have complained for them but they said that they’d be okay because we were only staying two nights. I think the hotel should state when the rooms have no windows and are located in the basement because not everyone can cope with this sleeping arrangement.
- Siang Ping (10/5): Easy access from CIQ - Location is easy to find, perfect for cross border work trip The lower level room has a musty smell to it.
- stephane (9/5): - La gentillesse du personnel surtout la jeune fille de nuit qui nous a gardé nos sacs. L'emplacement est central et le quartier à de nombreux restaurants La propreté de la chambre. La rue est un peu bruyante et pas de double vitrage
- Yen Ling (1/5): Will not recommened to anyone anymore! - I was very disappointed with my stay. I had specifically booked a “high floor” room, but was given a room on the 2nd floor. When I questioned this, the staff told me it was the highest floor, even though the building clearly has 5 floors. Their explanation was that I had requested a window — which makes no sense, as this implies that their “high floor” rooms have no windows. The staff’s tone was rude throughout the interaction. On top of that, the toilet’s shower head was broken and dirty, which is unacceptable for a hotel. Replace the smart staff and better-looking and most importantly polite! Clean the toilet bowl properly and replace the broke items!
- Chye Khoon (7/5): -
- Lee Ling Koon (8/5): Economic price for a 1 night stay - Na No windows
- Jun Kit (3/5): -
- Roslan (8/5): TOILETRIES - Suitable for couples I did brought up it before during my last week...the TOWEL needs to be more HYGIENE...not up to the standard
- Ahmad (9/5): Superb -
- Joycechionh (7/5): simple staycation over the weekend at JB -
- Yusri (10/5): very good and will repeat - please have breakfast at the property please provide good iron and board in every room
- Mohamad (10/5): Exceptional -
- Nurul (5/5): Passable -
- Ee (10/5): Exceptional -
- Wannee (8/5): Small hotel which exceeded expectations - King bed was firm & very comfortable; aircon was sufficiently cold; good black-out curtains in room; rain shower was strong; location was convenient Fridge was not cold
- Leong (6/5): Pleasant - Basic amenities like toothbrush, shampoo and mineral bottled water provided Need to put 100 ringgit CASH as deposit, cannot use cr card. Hotel room rate is decent to just sleep and for budget travellers Sound proof is bad. Can hear sounds from reception esp at night n morning There was a small lizard in my room Need to go down reception to request hair dryer Room door does not auto shut
- Rejinder (1/5): Bad - Nothing
- Suja (10/5): Exceptional - Highly recommended
- Barry (7/5): Short business trip with staffs - The location of the hotel & water dispenser for refill. Price is reasonable & fair. Need to inform reception if you need a clean up for your room. Even though the receptionist say that she did informed upon check-in but at least put a signage in the room for reminder. The room comes with the clean up button together with DND but still needs to inform manually. The staff talks loudly in the morning with each other which disturb my sleeping for 2 days.
- Norzihan (7/5): Good -
- Dylan (7/5): Good -
- Silva (8/5): Very good - Good 😊 For the price I pay no free breakfast 🫣
- Stephanie (7/5): Nice staff, good location but please improve the hygiene of hotel - Location and the prompt replied from staff The cover of the pillows and blanket should have because the smells and colors made customer feel uncomfortable. Besides, there are hairs left on the pillows. Kindly improve on the cleanliness of hotel.
- Suraya (10/5): This was our 2nd visit and very satisfied. Place is clean, location is good and especially the staffs were always welcom - Good location and clean. Nothing so far.
- Mizz (10/5): Exceptional -
- Suraya (8/5): Very good -
- Debottam (10/5): Exceptional - very good hotel, clean and good location..can explore many places by walking..
- Nurul (10/5): Exceptional -
- Raja (10/5): Exceptional - It was a great experiance. Really satisfied with the facilities during my stay with my family in this hotel.
- Ah (9/5): Superb -
- Ahmad (5/5): Pretty OK for non-fussy family - Staff was exceptionally friendly and accommodating to our request (early check-in (12pm) with a minimal fee RM30). Lift was operating well when we were there. Room was quite okay when we check, but dont expect good window view considering the location is in between high rise buildings. TV has quite alot of channels to watch for our room, and there are also a few Radio FM channels too. Aircon was great, no leakage whatsover. The deco at hotel lobby is superb, very old school, room deco was also okay. Quite a few things that we dislike but didn't complain much; make-do with it since it's just one night stay. The longkang smell from the back alley may seep in after a while so ensure that the window is closed tightly. The water heater in our room wasn't functioning, bedsheets had stained, water dispenser outside our hotel room did not have hot water (needed for our kid); dispensed room temperature, room was abit dusty.
- Shainee (7/5): Good -
- Nur (5/5): Passable -
- Khairul (9/5): Superb -
- Lap (1/5): Terrible place - Only the location We stayed here before years ago. It is probably really not at all maintained. The room smelled so bad and definitely has a mould problem. The towels and sheets were dirty. We are okay with budget no frills stays but cleanliness definitely should not be not be compromised. I wouldn’t recommend even if this is cheap and convenient
Photos
