OYO Garden Inn and Suites Pearsall I-35 East

Location: 229 Interstate 35, Pearsall, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 01:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Pets allowed
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Television in common areas
• Front desk (limited hours)
• Self parking (surcharge)
• Offsite parking discounted rates available
• Housekeeping on request

Rooms Available

• Premium 2 Queen Bed with Kitchenette

  The quadruple room's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom

• King Room

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom

• Queen Room with Two Queen Beds

  This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom

• Premium King Bed with Kitchenette

  The quadruple room's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This air-conditioned quadruple room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom

Guest Reviews

• P8348MVlauram (2/5): horrible expierience - so i had an issue where my spouse left clothes behind because from my knowledge we were getting room again , i still left at checkout time but stuff was left behind , we go back couple hours later to collect our stuff and room was unaccessable and so was my items , front desk told me i have to pay for whole new for my items so i did , i go to front office to collect my items and still couldnt have my stuff nor the room OR a refund . this place is trash . trashy hotel , trashy people just TRASH . let me add how oyo headquarters tried contacting them and they IGNORED CALLS. unbelieveable . is this how yall treat people ? ESPECIALLY PREGANT PEOPLE? ill be taking it next level and file a police report .
• Gilbert (1/5): -
• Juan (1/5): Worst stay I have stayed before would never stay or recommend anyone staying there. - Nothing it was dirty and had German roaches I didnt like anything about the property. Once I checked in we left our luggage in the room and came back a couple hours ago. As me and my wife and 7 month baby were getting settle we came across German roaches on the wall, ceiling, fridge, and bed where my 7 month baby was sleeping. We packed up and left and went to a different hotel.
• Clements (1/5): -
• Nathan (2/5): - Dirty and roaches that’s all I have to say.
• sims (6/5): -
• Matthew (10/5): - Very friendly
• Tracy (2/5): Don’t book here! - This place was filthy and staff or owners were rude, lost money and ended up staying at another place.
• Alexander (1/5): ~ - ~ ~
• Dimas (8/5): Good nights stay!! - Its not OYO its Garden Inn now check in fast finding room was easy Had problem reading wifi password but no big issue.Good selection of channels...big bathroom.. great nights sleep had a small kitchen with regular size fridge and for the price it can't be beat for Pearsall Tx I would stay their again if I have need to Its not a fancy hotel but it was a good nights stay!!
• Sonia (10/5): Exceptional -
• Nora (4/5): - First, the name of the place is no longer oyo hotel but garden Inn and suites. Second, I had requested a king size bed and was put in a room with two queen beds. Also, one of the pillows was stain with a red mark on it.
• Alejandra (6/5): Adequate to rest a day without too much noise. - Small quiet and close to stores Not very clean. Shower was dirty and the toilet and sink were not clean. Sink area smelled like mold and the mini fridge did not work.
• amira (2/5): - …
• Fidel (1/5): Bad - close to store service, room was not what pictures looked like, had bugs
• Raymond (10/5): - Very affordable, comfortable and quiet place to stay
• Brice (8/5): Very good -
• Earl (10/5): Exceptional -
• Vilém (1/5): worst ever - They robbed us of money. We were forced to sleep there for one night - which we needed to pay (again) with cash on the spot. There was some indian family who were saying they are the new owners, that they do not have us registered, wi-fi was not working, so we had problems force them to accept that we indeed have reservation for two rooms. They said they have only one - after our disilusion they gave us one more room without bathroom/wc. And they refused to accept that we paid already. They said OYO will return money, but that didn't happen - at least to my knowledge. No apology whatsoever even. The place was nothing like on the pictures - very old furniture (in a bad way), smell. I was messaging booking.com about the situation, booking.com saw that the second night we were on different place, but we did not receive the money already paid back. One of 3 worst experiences ever (I had 30+ bookings on booking.com and another maybe 50 elsewhere).
• David (2/5): - New management abandoned all prior bookings, with no notification.
• Chris (2/5): New management needs experience - New management so the info on hotels.com is now incorrect -no breakfast, no pets. Room wasn't cleaned, bathroom very dirty, floors filthy, no top sheets, no shower curtain, no tp, toilet was turned off. Management didn't seem to understand or care. We had lower expectations set based on the price but this was worse than we'd expected.
• Jeff (4/5): - No breakfast, coffee and no pets, just the opposite of what is advertised. New owners,
• Esmer (1/5): Did not stay canceled reservations - Nothing didn’t stay requested refund My booking room was not available then no hot water beds were not even the size I needed and did not have availability for a disabled person.
• Michael (10/5): - Close to stores, restaurants, gas stations. Staff was friendly, room was clean.
• Rolando (1/5): Bad - No hot water canceled and left never received my full money back as they mentioned was there about 2 hours till we found out no hot water..
• Snelson (5/5): Passable -
• Anonymous (2/5): Very poor - The staff where very friendly an make me feel welcome I had bugs on my bed and the wall. Only a few that I killed the first night there but after that I didn’t see anymore.
• Liliana (3/5): Poor - n/a a lot of roaches, dirty, microwave was dirty and didn't have a plate, sheets smelled dirty, toilet seat was dirty, didn't flush
• Vaughn (8/5): Good - Room was comfortable Water was not hot
• Christina (2/5): Very poor - Beds were comfortable and price was cheap for a last minute stay. The room was dirty. Refrigerator smelt spoiled. Bathroom light didn't work. No hot water.
• Nathalie (1/5): Bad - Not reliable managers, obvious lack of communication. When I arrived at the hotel, the office was closed and there was on the door a paper with phone number to call for assistance. I called and a person told me that there was no room available, that there were overbooked. I replied that I had made a booking with booking.com and that I had a confirmation. The person said it was a mistake from Booking. I was told not to worry that I would not be charged. And guess what, after the trouble of having to find another hotel at 11pm, a couple of days later, I received a message telling that I was charge a fee for not showing!!! Absolutely unacceptable!!!
• Tiffany M (2/5): - Staff at hotel was rude and the hotel was extremely dirty and unsanitary! The floors were dirty and the room smelled like cigarettes and i asked for a king size bedroom and they gave me a 2 queen bed room not what i asked for. Then i asked for a refund and they didnt give me a refund and threatened to call the cops on me! Never staying or going near that place again!!
• Jesus (10/5): Great place ready to stay again - Everything perfect personal everyone very polite
• Kim (10/5): Exceptional -
• Jon (10/5): Very good - The manager Matthew was very nice and respectful to me and my wife rooms where very nice and clean Everything was good
• Rene (3/5): Poor -
• Kelly (1/5): Regret not booking with another hotel - Location was ok.. We arrived and the office was closed, had to wait for the clerk to come check us in. Clerk then attempted to charge me an additional $100 for a downstairs room. Rooms were unkemp and not queen beds as advertised, and nothing like whats online, the breakfast is a joke, our TV never worked in our room. We reserved online 4 days stay, and house keeping entered our room while we were alseep to collect our towels on day 2 and never brought them back. They did not have clean towels to replace either. No wash clothes and house keeping never came and serviced the room the entire 4 nights we were there.
• Verified traveler (2/5): - Everything about this place was gross. Comforters were stained and dirty. Towels only 2 were in the room. They were also stained. Bathtub was dirty.
• James (2/5): - This property is absolutely terrible I pre paid for this establishment and when I went to check in no one was there and I tried to call and no one answered I finally got ahold of a district office and no one would be there for 20 hrs later don’t know how that works when I pre paid so I tried to cancel since I needed a hotel and went down the street and they are refusing to refund be absolutely ridiculous
• Jerry (10/5): Exceptional -
• Fernando (3/5): Poor - Convenient location People outside my door hanging out, paper thin walls, no privacy towels are not white (dingy, dark, need to be replaced) bath tub has caked on soap scum not clean
• Carmen (1/5): Bad -
• Kelli (2/5): Very poor -
• Jose (8/5): - Hmmmmm
• Kimberly (1/5): Bad -
• Kimberly (10/5): awesome - The room is very clean and the staff is very friendly everything was excellent 
• Sarahi (1/5): Bad -
• Marie (2/5): - First off I booked n paid for a king size bed they had 4 rooms left after I got in the room there were 2 beds went to the front desk to let the manager or owner know that room wasn’t the room I paid for she gave me a card for a free night I took a shower and to my surprise no hot water went to the manger again she said oh we’re having water issues got up in the middle of the night to go to the bathroom and what did I see a nasty baby roach and I the roach mother to the floor wasn’t vacuumed hair was in on the bathroom door and floor food was left in refrigerator I wouldn’t even suggest this hotel to a homeless person 👎👎👎👎
• Michael (10/5): - The only problem we had was hot water in the shower. It never got hot just warm
• Kimberly (1/5): Bad -
• Erik (5/5): Passable -
• Francisco (1/5): Bad - Lady infront Rooms where very dirty, Restrooms don't get cleaned microwaves are very dirty i had to clean it. Showers dont get cleaned, over all i wouldnt stay again... Need A Better Maid Or Something Rooms Are dirty even thoe she " already Cleaned em ".
• Deras (10/5): Exceptional -
• Anonymous (3/5): Poor -
• Erik (8/5): Very good -
• Barbara (1/5): Stay far away - Absolutely nothing. Need a ground floor room because I had heavy equipment that I couldn't leave in my vehicle. I made the request when I made the reservation. Couldn't get one but was told that the maintenance man could help me because "he is worthless anyways". Went into my room and it was dirty, no toilet paper, no towels, no shampoo or soap. Tried to call office 12 times with no answer..called customer service and they tried to call with no answer. Then I was told "just go get it yourself". Also, there were clothes from the previous person behind the bed!! No hot water in the shower, after I went and bought soap and shampoo!!
• Eulalia (4/5): - No hot water, we made a reservation and the office was closed at the time we arrived.
• Deras (10/5): Exceptional -
• Alfonso (2/5): INFESTED, SMELLY AND DIRTY! - Completely disgusting! We had reserved the motel and when we got there there was no one to help, we kept ringing until we banged on the door so hard, finally after several minutes someone came to help. Then we got to the room and key didn't work. This happened twice. When we entered the room there was 2 bid spiders dead, one by the beds the other in the entrance. There was bugs in the lamp, and we found a cockroach on the wall. In the bathroom there was a huge spider alive. This place was a horrifying experience not only bugs but also an odor in the room. We have never experienced such an awful, dirty, smelly and infested place like this. This place should be closed until they do something about it. Whatever you do DO NOT stay in here, no matter what hotel you stay in NO ONE should experience the smell and the infestation of this place.
• Mark (2/5): - When I arrived, there was nobody there to check me in
• Deras (10/5): Exceptional -
• Deras (10/5): Exceptional -
• Chastity (9/5): we were comfortable and happy with our stay, front desk staff was very nice and attentive! - very nice staff! mini fridge did not work!
• Abraham (2/5): - No hot water dirty towels dirty beds and a terrible experience with my family it wasn't embarrassing for me and my family the front office lady she was nice but the service and the rooms was terrible but did not had a choice because I was building my home in the area needed somewhere to stay the price is excellent it's just they need to do a better job with cleaning their sheets and having cleaned towels and better hot water I couldn't take a shower for 3 days when I was the coldest it wasn't pleasant at all
• Nora (4/5): - Rooms were filthy. Went to local store and purchased a small vacuum, towels, trash bags, toilet paper and disinfectant wipes to wipe down the rooms. Door did not lock.
• Alma (4/5): Disappointing - t The service n the office we didn't had refigerator and the shower had a lick bad and the tub was.dirtyi didn't take bath and no microwave
• Randal (2/5): - I was charged twice. Once by Expedia and by the oyo. And keep being told that I can’t get my money back.
• Luis (4/5): Disappointed. - Dirty rooms broken chain locks. Quiet and we never felt unsafe. But the facility needs new management and cleaning staff. Didn’t see the cleaning staff much the whole week we were there.
• Robert (10/5): Exceptional -
• Peña (9/5): Nice Price - Nice staff, beds are confortable Reception close early night and opens late morning. Towels were not in my room, so I wait infront of the office to find someone to help me to to provide the towels.
• Heriberto (10/5): Exceptional -
• Jorge (2/5): - At check in the office smelled like mariguana, Ive booked at king bed and was given a double bed room. Carpet was filthy and when I asked the front desk they told me they don’t have king size rooms at all and the king size rooms in there website were only for advertisement. About the filthy carpet they said their vacuum wasn’t working. The towels were dirty like if they were used to Mop floors, ashes all over the restroom floor and dirty pillows. I had to leave and slept in my truck that night, was not going to lay in that filthy bed, so disgusting.
• Kimberly (8/5): - Staying at oyo until our home is finished. The room has been very nice.
• JESSICA (6/5): - You get what you pay for. The pictures must be old since it looks much nicer than it is. It is very outdated but for a couple hours of sleep it works. No soap provided which makes you feel icky.
• emilybF4222AT (10/5): Great Experience - Rooms could use some update but are nice and cozy. Cleanliness was great, customer service was excellent. Very well monitored and friendly atmosphere. Very quiet at night, no disturbances. Linens smelled fresh, bathroom was nicely cleaned.
• Eric (2/5): - This room was awful! Reserved a king bed and instead they gave me a very small twin bed! TV, microwave and fridge didn't work at all (basically everything was broken), The security latch for the door was broken off. No hot water in shower. All in all, a typical OYO dump. The manager downstairs literally had her hands full with two screaming kids.No interest whatsoever in addressing any of the room issues. DO NOT STAY HERE!
• John (4/5): - Never came to clean the room I had to take my own garbage out terrible condition I won’t even let my dog sleep there
• Heriberto (4/5): - Gave us the wrong room and wrong beds it was supposed to be queen beds and the looked like full size not so happy
• Luis (8/5): - Good!!
• Verified traveler (2/5): Terrible - The hotel was disgusting. Roaches everywhere, drug deals happening in the front office and fights outside in the parking lot. No one should stay here and Hotels.com should remove them as a listed hotel.
• Lucia (10/5): - Needs an update and would like to have more towels in room.
• Chris (2/5): Filthy needs deep cleaning - This place is filthy and i mean to an extreme, I stay in older motels all the time which this is for sure but it's absolutely disgustingly dirty will never stay again
• Erick (8/5): Good service and room but.. - The staff was great and rooms were very clean. Not dissapointed. I did notice that fhe moment we walked in there was a strong stench of Marijuana. Not sure if the smell was coming from someone smoming next door or if the smell was just our room was already penatrated with the smell. We were juat passing by and slept for 4 hours so we just ignored it, slept and left in the morning.
• Verified traveler (2/5): - Is my first and last time at this hotel, carpet was dirty from several days, no thrash cans, no toilet paper, no soap, towels looked crusty didn't touch them, tv didn't work, toilet was dirty, wi-fi was the only thing that worked, this was the worst hotel experience for me up to date.
• Verified traveler (2/5): - Never did stay, upon arrival, I've received my money back since the water had been cutoff; I guess they didn't pay the water bill. Everyone else had water in the area. I had stayed at the Pearsall Inn, a awesome and way more better place.
• Verified traveler (4/5): - Toilet backing up, management not responding. Reception closed.
• Juan (2/5): Poor Management Stay Away From OYO - I booked a room at your hotel on July 2nd through hotels.com for july 3rd. I arrived only to find a note on the door that yall overbooked your rooms and you were out of town. There was noone there to refund me and i had to stay elsewhere and paid double since it was short noticed. I will never stay at an OYO hotel ever again you have no integrity. You could have called and let me know before making the drive there. Still waiting on my refund also.
• gregorio (2/5): Sorry service from you all - Made reservations through you and when i got to oyo no rooms where available. They said they had been booked for days. You all took my reservation just 4 hours before, so what is going on. Then had to find another hotel without your help. Thanks for your lousy service
• Ricardo (8/5): - Good.
• Verified traveler (10/5): - No problem parking on site manager was nice and walked the Premises
• Travis (8/5): Clean room and easy access to the freeway. - The motel was quiet and comfortable despite being on a major freeway. It was also pretty clean.
• Blanca (4/5): - Poor breakfast choices.
• Tomas (2/5): Awful place - This hotel is awful do not spend any money in this hotel to begin the office was close when we got there to check in no one came until like 2-3 hours later and the room, awful the door was holding up by a piece of wood. This hotel not even for free 😡😡
• Celia (2/5): - We weren’t able to check in, because we came into town late. No one was on duty at night, and no one answered at neither of the phone numbers listed on the window and door.
• reginald (6/5): - No sink water pressure.
• Andrea (2/5): Find somewhere else to stay - Filthy, ac doesn’t work, cabinet doors falling off, cockroaches, remote and smoke alarm needed batteries, unprepared staff, dirty sheets, no suitable locks on doors. There are about 6 hotels at this exit, don’t stay here!
• Dayton (4/5): Do NOT stay here - Property is a mess. Rooms are clean until you look in the corners. They never even gave me a key to the room. Maid let me in and that was the last I heard from management except their dog howling and whining until 2am. They would not answer the phone either so never even got the WiFi password. Do not stay here if you can avoid it.
• Eduardo (2/5): - No toilet paper in room. Front office did not answer knock on window. Loud outside, seemed like a party. Kids running around property. Brown towels?
• Terry (8/5): Good Place to Crash - It has wifi and a stove and a large refrigerator besides the microwave. Helps with your overall costs if you need to save money.
• Verified traveler (10/5): - Everything went well thank you and I don’t have Anything bad to say only that excellent service

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