El Encanto de Malasaña

Location: Calle de las Minas, Madrid, es

Star Rating: 5.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 08:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Air conditioning
• Lift / Elevator
• Express check-in/check-out
• Tour desk
• Car hire
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Screens / Barriers between staff and guests for safety
• ATM/banking
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• One-Bedroom Apartment

  The air-conditioned apartment features 1 bedroom, 1 bathroom and a kitchen. The apartment's kitchen is available for cooking and storing food. This apartment has a washing machine, heating and a flat-screen TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Air conditioning
  • Kitchenette
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Cots

Guest Reviews

• Marta (9/5): - Que está muy céntrico Qué para buscar la llave hay que ir 500metros del Apt
• Kodysz (9/5): - Ubicación, depto. Me costó entender el sistema para recibir las llaves. Los chats los responde ia. Pero solucionado eso, todo perfecto.
• Khalid (5/5): Je ne recommande pas - La proximité relative au centre de Madrid L'absence de la luminosité naturelle du jour
• Poleth (6/5): -
• David (8/5): - La ubicación El trato con la empresa.. muy frío con un asistente virtual.
• Díaz (6/5): Agradable - Que la ubicación era muy buena y que estaba limpio Que era muy pequeño comparado con la imagen
• Terrón (10/5): Ubicación excelente, cerca de la gran vía y de los museos. Departamento tranquilo y silencioso para dormir. Muy cómodo. - Ubicación excelente, cerca de la gran vía y de los museos. Departamento tranquilo y silencioso para dormir. Muy cómodo.
• NURIA (3/5): Un horror - La limpieza,el olor del baño,el nórdico del sillón sucio sinceramente una vergüenza.
• Carlo (4/5): podía resultar un lugar agradable pero…no! - La ubicación El alojamiento no tiene mucha luz natural pero aún así podía resultar un lugar agradable si no fuera por la falta de mantenimiento e de limpieza. Nada más llegar nos encontramos con el desagüe de la ducha atascada y una persiana rota, por lo menos lo del desagüe lo solucionaron al día siguiente. La limpieza deja mucho que desear, el baño tiene mancha de humedad en el techo y nos encontramos incluso con platos sucios en la despensa. Las llaves se recoge en otro lugar y la comunicación con el anfitrión no es fluida ya que estás hablando todo el rato con un chat. No lo recomiendo en absoluto.
• Brahim (9/5): -
• Osvaldo (10/5): I ❤️ Madrid - Struttura, pulizia e confort
• Iain (5/5): - Location is excellent. Apartment needs some maintenance and thought out into it. I'd suggest someone stays there for a night from the owners to find out all the issues for themselves, like how pitch black it is at night.
• María cristina (1/5): - El edición estaba en construcción, había días que no se podía usar las escaleras ni el ascensor.
• Ana Isabel (4/5): -
• Jose A. (4/5): Decepción - Nada -Las escaleras. -Edificio en obras. -Piso sin ventanas. Solo una falsa ventana que da a una pared, a un muro. - Mucho más pequeño de lo que se ve en las fotos. - La tele no funcionaba. - Muy caluroso. - Paredes sucias -El baño muy viejo y súper pequeño.
• Antje (5/5): -
• Filipa (7/5): -
• M (7/5): Good -
• Gunnhild (8/5): Centrally located, clean. - Centrally located, clean. Noisy building and no natural light
• Luciana (1/5): Unfortunately, I did not have a good experience at this place. - Be aware that, in addition to your reservation, a €85 cleaning fee and a €150 damage deposit are required. You will not be allowed to check in without paying these fees. The reservation is non-refundable, and changing dates is not permitted. Once you arrive, you will have to endure the consequences. Before your stay, you must complete an online application that resembles a job interview. A selfie of all occupants is also mandatory. You are required to sign a contract that only protects the group called Holplace. When I inquired about the inspection of the apartment upon check-in and check-out—given the mandatory damage fee—I was informed that their maintenance team checks the condition before and after your stay, but they do not do this in your presence. You pick up the keys from their office, which is located 15 minutes away from the apartment. If you have heavy luggage, as I did, you'll need to take a taxi twice. After collecting the keys, they emphasize that smoking is not allowed in the apartment. However, I found this curious, as the bathroom had a mix of odors including cigarettes, mold, and sewer smells. I expected this smell to dissipate, but the smoky scent lingered on the curtains. A significant health concern was the mold in the bathroom ceiling. Initially, it appeared freshly painted, but they had clearly covered the mold with a quick touch-up. I recognized it as mold right away and attempted to contact Booking.com but was unsuccessful. I am allergic to mold and felt unwell during my seven-day, six-night stay. By the third day, the mold worsened due to the humidity. The apartment lacks an exhaust fan and windows, which contributes to persistent dampness. The shower is also exceptionally uncomfortable. The towels we were provided resembled two rags for mopping floors—worn and old—and we received only two towels for two adults over a seven-day stay. No extra garbage bags were supplied. This group clearly has no understanding of hospitality and offers deplorable service with vague responses from their staff. The TV serves only as decoration, as it does not work. Their main focus seems to be profit. The price is definitely not justified given the poor service and the apartment's condition. Our first stay in Madrid, booked through another platform, cost half as much and was in a completely renovated apartment four times larger, with fresh, clean towels and a large flat-screen TV with Netflix. Also centrally located. Is the damage fee just a way to prevent guests from taking the awful towels home? Ironically, they have named the place "El Tesoro," which feels like a joke given the experience. This was the worst place I have ever stayed, and I will not return or recommend it to anyone. It surprises me how Booking.com partners with properties that pose health risks to guests.
• Bojan (10/5): Exceptional -
• Malogon5 (9/5): Quiet flat in great location - Quietness and location Not enough light
• Alice (5/5): Good location! - Location The shower was not very good. The hair dryer didn't work.
• Eva (7/5): Overall a good experience, lovely location! - The location is amazing, central and close to bar and tapas with a edgy nightlife. The apartment is ok, it has all you need for a few days. The staff were nice as well. I was not impressed by the cleanliness, especially toilets and the sofa is disgusting we had to put towels before sitting down. The apartment is a bit dark because both windows face the internal of the building, but this was not an issue for us because we were out most of the days.
• Ako (8/5): Very good -
• Najafpour (1/5): Bad -

Photos