Hotel Excelsior

Location: 12 Via Simone da Locarno, Locarno, 6600, Locarno, CH

Star Rating: 3 Stars

Property Type: Bed and breakfasts

About this Property

Important Information

Policies

Check-in: 02:00 PM - 07:30 PM

Check-out: 11:00 AM

Instructions: The front desk is open daily from 8 AM - 7 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.

Amenities & Facilities

• Health or beauty spa nearby
• Free WiFi
• Terrace
• Luggage storage
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Free newspapers in lobby
• Front desk (limited hours)
• Smoke-free property
• Casino nearby
• Health or beauty spa nearby

Rooms Available

• Standard Double or Twin Room

  1 Queen Bed OR 2 Twin Beds

  301-sq-foot room, balcony/patio with partial lake views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)

  Practical - Safe and desk

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Bidet
  • Daily housekeeping
  • Free WiFi
  • Deep soaking bathtub
  • Balcony or patio
  • Bedsheets provided

Guest Reviews

• Claudia (8/5): - Alles io
• Eveline (10/5): - Ein schuköö
• Werner (8/5): - einfaches, preiswertes und sauberes Hotel. Leider war es in der Nacht recht lärmig von Personen auf der Strasse und im kleinen Park gegenüber. Allerdingfs war es aber ein Festabend und dahern viele Leute.
• Khashayar (8/5): - The hotel was very clean, and it was great that we had room service every day. Breakfast options were good. It would be good if they consider renovations of rooms as there is no electrical outlet or usb chargers and perhaps new fridges in the rooms. The water in fridges (which were at a fee) were just a little better than the room tempreature.
• Arthur (10/5): - Zentral gelegenes einfaches gutes Hotel mit einem sehr guten Kosten / Nutzenverhältnis.
• Sibille (8/5): - -
• Dieter (10/5): - Einfach und sauber. Grosses Zimmer.
• monique (10/5): - Es war wunderbar.
• Dora (6/5): - Im Badezimmer Kalt und Warmwasser Einstellung sehr sehr mühsam!
• Mike (10/5): - A bit old but clean and functional. Directly next to the lake and city centre.
• Regina (10/5): - Wir waren sehr zufrieden
• 261km (2/5): Unfriendly & Rude Staff - Do not be fooled by the grand name. The most unwelcoming, unfriendly staff I have ever met. It is managed by a husband and wife team, both as miserable as each other especially the wife. There is no ramp in case you have a large suitcase. You must carry it up 5 stairs, not a lot of stairs but it might be difficult for elderly people. The lift was tiny and very old fashioned. Need a lot of strength to open the door. Upon arriving, the lady at the reception desk was very unfriendly towards us. She did not bother telling us about the weekend Locarno card, which entitles us to free transport on the buses and offers discounts for excursions and boat trips. When we settled into our room, we came downstairs and her husband was at the front desk. We asked him about the weekend card and he helped us register for it so we could get the QR code on our phones. The minibar in the room was completely empty and no information given to us as to what needs to be done if we need a drink, bearing in mind we were in a heatwave day. No air conditioning in room. Very old bathroom. The toilet in the bathroom is very low. The bidet is very old fashioned and does not have a tap which sprouts water. You have to fill up the bidet. The shower curtain was awful. When arriving in the breakfast room, we could not find the hot milk. We asked the husband if we could have hot milk. His response was can’t you see! We were shocked at his reply. When we said no we cannot see it, he then stamped towards the coffee machine and pointed at a button which said hot milk. He then stamped away. The croissants were old & stale and the bread was not fresh either. We were told that we had to be back by 21:00 at the hotel or ensure we had our key as the doors would be locked. We forgot our key the first night. In all fairness, they called us and said we had forgotten our key. We apologized and asked if they could leave the key near the big plant pot so we could let yourselves in. They refused and said if you don’t come in the next 30 minutes to collect the key, they will not allow us to enter the hotel. We were in the middle of a meal at the Piazza Grande, in the centre of town, not far from the hotel. I left my meal and ran to the hotel to pick up the key. Came back to the restaurant and finished my meal which was cold by this time. This is not a Hotel but rather a B&B.
• Linda (10/5): Sehr nettes, kleines Hotel - Alles wunderbar- sehr nettes, kleines Hotel, weiterzuempfehlen!
• Franziska (8/5): - Sehr freundliche und herzliche Leute. Das Zimmer ist gross und geräumig. Das Bad ist in die Jahre gekommen doch es muss ja nicht immer Luxus sein……Sehr gute Lage.
• Verified traveler (10/5): - Das Hotel, ist ruhig gelegen. Schönes Ambiente, sauber.
• Roland (8/5): Sehr zufrieden - Familiär geführt. Sehr feines Früstück. Parkplatz wäre schön.
• Sandor (10/5): - Preis leistungs Verhältniss passt
• Verified traveler (10/5): - Sehr feines Frühstücksbuffet.
• Verified traveler (6/5): - Das Personal war sehr freundlich und hilfsbereit! Die Hotelzimmer sind extrem ringhörig und die Zimmereinrichtung veralted.
• jacqueline (6/5): Minies vacances à Locarno - Excellent séjour à locarno, un peu déçues par l hôtel, un peu bruyant et vieillot et cher pour un 3 étoiles
• Pascale (10/5): Très bien - Hôtel très bien placé, à deux pas du lac et du centre de Locarno. Possibilité de se garer dans la rue (zone bleue mais l'hôtel propose des cartes de stationnement). Belle chambre, très spacieuse et confortable avec balcon (vue sur le lac et le parc). Très calme. Petit déjeuner buffet très complet. Excellent accueil. Nous y retournerons avec grand plaisir !
• Peter (8/5): - Nettes sauberes Hotel, Zimmer mit Balkon wie beschrieben. 5 min zum See und 10 min ins Zentrum. Sehr freundliche und hilfsbereite Gastgeber. Sehr empfehlenswert für einen Kurzaufenthalt in Locarno. Man erhält auch die Gästekarte mit vielen Vergünstigungen
• franz (10/5): - alles picobello, super lage, persönlich
• Johannes (10/5): Gute Lage, preisgünstig - Jederzeit wieder, Gastgeber sehr zuvorkommend
• herisandra (4/5): Family - I do not recommend this Hotel, This hotel worth no more than 90 francs per night Room - The room is very old style (however clean), no air-conditioning and old bathroom Breakfast - The open only at 8am, very simple breakfast, bread is not fresh and the quality of food is not good Reception - The reception open only to welcome guests. The staff are very nice and speaks many languages (French, English, German and Italian) I do not recommend this hotel for Swiss Champion Trophy stay, Swiss Tennis Should not mentioned that hotel in their list of recommended hotel for the Swiss Champion Trophy. this is more B&B and not an Hotel
• AILMAN (6/5): DISAPPOINTED BUT OK - dont make a mistake from the name , usually hotel EXCELSIOR in big cities very good Hotels but this is a good Pension we have ordered one room tow person 160 swiss frank about 150 euro , usually you think it is very nice room after arrival we have really disappointed about 12 m2 and frau Müller proposed us bigger room we asked will you upgrade no we took this small room Hotel is middle of Locarno ok breakfast ok not special eggs was too much cooked only bread very nice but Locarno is very expensive all Hotels are rather old nice
• yohs2016 (8/5): Very pleasant - Nice Location near the lake and near the tennis. The staff is really helpful and nice, they even booked one hour tennis for us. Really appreciated the room, even if it is not the most modern room you ever seen. It's really quiet, even on the balcony. I might definitely book this hotel again for a next trip.
• Kashifinho (10/5): Very happy - We've just come back from a weekend trip to Locarno having stayed at the Excelsior. The location is brilliant - a 10 min walk from the station and from the Piazza Grande. It's also only 2 minutes away from the shores of the lake, but one block back which means you don't hear the sounds of the traffic on the main road. The staff were very helpful and the family room that we booked was good value for what we paid.
• frizkrebser (10/5): good hotel - We chose this hotel based on positive feedback from friends and we were not disappointed! Hotel is located along the lake a few meters from the city center and lake. Beautiful, bright, colorful, fragrant anything you want. Minibar at low cost, a line Wi-Fi, well kept and the rooms are well furnished, spacious and comfortable and very clean. The prices are reasonable, fabulous, by the kindness of the employees and owners. The breakfast buffet is excellent, consisting of cereals, meats and cheeses, fruit and bread rolls, such as fruit juices, coffee or tea. It 'was one of my best hotel experience I ever had. Council to all travelers
• TOVO (2/5): The worst experience we ever had...!!! - This is our review of the „Hotel Excelsior“ in Locarno where we had probably the worst hotel-experience ever in our career. So the first and most important recommendation for others is: book wherever you choose to in Locarno just make a big circle around this place!!! On August 28th we decided to escape the bad weather in Vorarlberg/Austria to train at Lago Maggiore for two days. We are professional triathletes and in preparation for the Ironman World Championship 2010 in October. Due to our work we are travelling a lot and spend a good amount of time per year in hotels around the world from 3 star-level to world-class resorts like the Westin on Langkawi/MY. As the decision to travel to Locarno came as quick as the bad weather in Austria and our hideaway in Cannobio/ITA was fully booked, we choose a place close to the newly renovated pool in Locarno. Hotel Excelsior seemed a good pick (the only good point in the whole story as we would find out later), we called and reserved a (finally tiny) double-room with no balcony (the last free one as we were told) even if the price of 160,-sfr (approx. 125 Euros) seemed pretty high for a 3-star-standard. Already on the phone the person I was talking to (later we found out that he seems to be the owner, he played the main role in our nightmare) was pretty arrogant. However as we were under time-pressure we reserved the room and off we were towards Locarno. When we arrived in Locarno we quickly checked in and were told that the breakfast would start at 8am (our plan was to get on the bike for our long training-ride the latest at 8am and breakfast would have been digested already at that time). We asked if there would be a chance to start maybe 30min. earlier to stay in our training-schedule for the day. No, no chance! Clear answer! So we swallowed that and went out for our ride and run training. Arriving back we were concerned to leave our expensive time-trial machines in our car overnight (we are talking about gear worth 25.000,-€) and politely asked if there might be a place somewhere in a corner to keep the bikes inside overnight (99,9% of the hotels store it somewhere save for us). The same person as before replied that there would be no space for „this“ and generally there would be no bikes allowed in the hotel (ours are probably cleaner than the hotel we are talking about itself). Anybody who frequently travels knows how much support different accodomodations are providing to active people. The client is in the center of your effort to be satisfied. This usually expands over the normal standard to keep the customer happy. OK, we left the bikes in the car, looked it and activated the alarm hoping that we would find a still unlocked car with all windows intact in the morning. We got up on time the next morning, packed our stuff and hurried down to get breakfast started at 8am sharp. While my partner paid the room and informed the „owner“ that we would have a quick breakfast even though we had to leave for training. I already went into the breakfast-room and to the „juice-bar“ of the breakfast buffet (orange juice and multivitamin). I had my bike-bottle with me and filled a little orange-juice and the rest water in it as I was only supposed to have a quick piece of bread to have something in the stomach for a 170km-ride. Suddenly the guy/“owner“ was standing besides me yelling at me if I had not seen the sign which said it was not allowed to take food out of the breakfast-room (I had not left the room at that point and not seen the hidden sign behind the „juice-bar“). My partner tried to calm him down (she still was very polite even though he was messing up our whole weekend). For me this was enough, no more hunger or desire to stay at this place one minute longer. I had never ever experienced something like this before and replied to him that form e it had reached the limit with his nasty style of mobbing us and that he should think about how he is treating people. I saw the other guests sitting there silently and looking pretty surprised. I turned around and left the room hearing him say that we should better leave the hotel (can you imagine?). We packed our stuff, left the hotel as fast as we could and tried to get back to our daily plans to forget about all the negative experience. We know rules in hotels, we know about the rules in the dinner-rooms. We also know, coming from a country that mainly relies on tourism that you treat people as your guests and not like kids in a youth hostel or worse. Especially if they pay a lot for a totally overrated standard like the 3 by 3,50m room weh ad where barely the bed found space. We don´t ask a lot, just a place to stay with friendly people so we can do our job (for us training belongs to the effort to make a living not to vacation). August and high-season bring a lot of people to Locarno. Some hotels are happy to host those visitors and pamper them. Others take advantage of the fact that there are less rooms available than needed. The past has shown us that this can turn around quickly as guest have the chance to share their good and bad experience. This is a bad one and as mentioned in the beginning the worst we ever had. Make your time in beautiful Locarno a special one and stay away from „Hotel Excelsior“! It will save you energy, time and valuable money that you can spend better at another place.
• maierFrankfurt (10/5): Wonderful Service and great place - I have just returned from a 3 night stay at this hotel. The location is great, about 10 mins walk to the Piazza grande and the same to the Port area. The staff are very friendly and go out of their way to be helpful. Breakfast staff also great and food choice is varied and plentiful. The room is traditional with fresh bed linen and towels daily, Beds very comfy and a great size, and a safe in the room. The hotel is very clean as well as the rooms. I found the staff to be quite pleasant and helpful. Other than that I would definitely recommend this hotel and I would definitely stay there again.
• brussell1 (4/5): basic and unfriendly - wouldn't recommend this hotel. unfriendly staff, no atmosphere, spacious room but basic and no character, small balconies with no view - despite being only a 100m from Lake Maggiore.
• DarthAnonymous (10/5): Great little place - Stayed one night in May 2007. We showed up without reservations. Staff was nice & friendly. They mostly spoke Italian and German. One fellow had enough confidence to speak English. Nice German style breakfast included. See photos. We were here in early-May, kind of an offseason. A lot of hotels seemed closed. Hotel Excelsior seemed comparably more budget than surrounding hotels. Free street parking was plentiful along the park across the street. Hotel is maybe 100m away from the lake shore. Views from the room and bathroom are fantastic. Some rooms, on the lake side are apparently much larger with balconies. We prefer firm beds and found the room very nice and comfortable.
• Paxxie (8/5): nice Hotel in Locarno - We've just returned from three days in Locarno, where we stayed at the Excelsior Hotel. The room was extremely clean, and very quiet. The Hotel is in a quiet side street, but a few steps from the lake. Oposite is a park and a tennis club and a mini golf. The owners are very nice and helpful, and the room was very reasonably priced

Photos