Medicine Hat Inn & Suites

Location: 950 13 Street Southwest, Medicine Hat, ca

Star Rating: 2 Stars

Property Type: Motels

About this Property

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Swimming pool
• Restaurant
• Room service
• Family rooms
• Pets allowed
• Luggage storage
• Non-smoking throughout
• Concierge service
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Process in place to check health of guests
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Golfing on site
• Water park access (surcharge)
• Free pool cabanas
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Covered parking
• Free bus station shuttle
• Swimming nearby
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Guest Reviews

• Richard (6/5): - Priced very reasonable considering there is breakfast. Cleanliness could be better under the beds.
• Frances (10/5): - Staff were helpful and friendly. Very easy to get to and the breakfast was great.
• Joanne (2/5): - Property was not as advertised online. They showed sister hotel not actual hotel they offered. Hotel was nothing like advertised. We got there they did not have our registration in the system, after a bit they let it slip that there was not a clean room for us. Even thou it was 8:00 at night. How is that possible? They said we could wait to have a room cleaned, however after a long day of travel we said cancel our booking. Did not look like a good area to be. Go to Economic Lodge across the highway great place all around.
• Mitch (10/5): - Convenient, right off the Hwy. With hot shower and breakfast and wifi, ticked all the boxes!
• Liam (4/5): - Found food crumbs on and under the beds. The counter tops were sticky and needed to be wiped, towels and bedding all had stains. Kitchen floor was dirty. Two of the coffee mugs I used were not cleaned. Overall, I would highly NOT recommend this place, the only positive was the price.
• Kevin (8/5): Great value - Very reasonable, good value, good location, friendly staff- would definitely stay here again.
• Jones (10/5): - Nice property to stay at.
• Joseph (2/5): - Over all just not happy outdated and pool was extremely outdated and smelled horrible of chemicals even with door open to air it out it still burns lungs coming into pool area. The rules are not being enforced causing chaos and parent's drinking and not watching their kids and many kids not following slide rules making it unsafe for other people's kids. Also asked for water in kiddy pool to be turned on and after many many hours still nothing not happy and the pool is FREEZING COLD. Also person beside us was smoking pot in the room next to ours and ajoining door made it worse as was right in to our room we had 2 young kids with asma and made them sick we did mention it at check out but no idea if it was delt with just over all not happy with this hotel and we will not be coming back and we come to hat monthly
• Danielle (8/5): - The room we stayed in needs some up keep done. The peep hole is stuffed with q-tips, and no actual peep hole. The shower head sprays water ALL over the bathroom, and doesn't appear to be correctly sealed against the wall, though the pressure is awesome. Other than that it was clean and spacious. The folks upstairs from us were quite loud most of the night, and the airplanes once in a while definitely caught me off guard.
• james (10/5): - The beds were very comfy, breakfast was great! Pool could use some attention! Too much chlorine! Hot tub jets dont really work!!
• Pauly (10/5): - This property is in a great location. A very good breakfast. Swimming pool, water slides and kids pool are great for families with children. Above there is a great value for money we paid. I will book this place again for my family.
• kerry (6/5): - We were not aware that this was actually down the street from the hotel where you register. All the pictures on Expedia were of the hotel, not the suites. The room was renovated but still had a strong odor of cigarette smoke. Breakfast was average but you did have to walk or drive to the hotel to eat
• Kelly (10/5): - Great staff. The dinner menu with Indian dishes and amazingly delicious combos was outstanding.
• janice (6/5): - The property is located in a quiet area. The pool, check in and restaurant are located very close to the Clarion Pointe hotel.
• Rosemarie G (6/5): - Check-in staff friendly and fast Price was more than discussed or the taxes were excessive withthe added pet fee. Old old old rooms with street people as permanent residents. Definitely not good for families or elderly for safety.
• Tyler (8/5): - Just needs to explain that pool is not part of the hotel. It’s with the hotel next door.
• marie (10/5): - We had a great stay! Everything was clean and well maintained The pool was very nice
• Anita (6/5): - We liked the separate bedroom but the entire 'suite' needed cleaning. Garbage left under the sink, used coffee pod left in maker, dish soap but no cloths, TV doesn't work properly (had to keep resetting the input) Housekeeping should be held accountable.
• Lola (4/5): - Our room smelled very smoky. Its renovated but very poorly...
• Hilda (10/5): Comfort, and Value - The motel was newly renovated, and clean, clean - separated sleeping arrange. and comfortable. Good value. Friendly people.
• Matt (6/5): - The description of the property I rented is grossly misleading. The pictures shown are of the Clarion hotel, not of the Medicine Hat Suites. I rented the rooms based on the photos provided, and found the actual rooms quite below the standard of the advertised photos. Please make sure you include photos of the actual rooms in your site, so people know what they are getting into. The Clarion is rated three star, whereas the Medicine Hat Suites are two star. That should be made clear.
• Dixie (10/5): - Our suite was very nice - we lived having the kitchen & living area. The bed was comfortable and room was clean. The only concern I had was the door didn’t seem to close securely- it automatically locked, but when we pushed on it after closing it would move in-out, but not open. The Cottenwood Coulee golf course and RV resort was just down the road. All in all a great stay.
• Patty (6/5): - The property did not have its own check-in, you had to walk down the lane to the Clarion. The sign on the building was hanging by one screw and it didn’t look in very good repair – broken chairs etc. sitting outside the rooms. We had access to the amenities in the Clarion. Not a great area of town. Free breakfast was good. Would not stay again. Very misleading representation on Expedia. Price was right though.
• gerry (4/5): - The shower didn’t work complained to front desk no help in solution nor any thought of reimbursement will not be staying at a clarion facility again will boycott that chain
• T. (8/5): - Three days there was excellent value for my money. Although not the latest and best of facilities, certainly OK. Hot, full breakfast and local newspaper each morning included, as well as access to pool and gym. Breakfast hot item alternated between sausage scrambled eggs and breakfast burrito. Major disappointment was advertising stated fully equipped kitchenette; microwave and mini fridge was provided. Suites is located about 1/2 block from main building so additional walking or driving is required. And starting the tv is a little complicated. Need startup instructions.
• Darren (4/5): - Online add said room had a water park for kids in hotel. We had to walk across parking lot to access water park!!
• Sammie (4/5): - Rooms a good size however the cleaning isn’t being done properly, I’d assume not enough time to clean all rooms, was leftover alcohol in the kitchen cupboard. Asked for an extra blanket was given one folded supposed to be clean, but was definitely dirty maybe stained but if that’s the case time to change our blanket, yellow spots and also maybe dried blood spots on it Either way shouldn’t have been given this as paying guest, if your needing to do this at least cover it with a duvet cover!
• Verified traveler (10/5): Christmas Eve stay - Check in was quick and front desk staffer was helpful and friendly! everything was great, thank you!
• kana (4/5): - My reservation wasn't in the hotel system. Expedia itinerary number was useless. I had to show pricing and reward page to prove my reservation. luckily there was a room available they check us in. no wonder nobody gets back to my email questions I sent earlier. hotel is just old school motel with painted cinder block walls inside. inside of bathroom door had dirt splashed spots it was dirty. after I see the dirty bathroom door I felt everything else is not clean . TV / cable didnt work but wifi worked. pool facility is actually belong to "Clarion Pointe hotel" you will need to walk / drive to " Clarion Pointe hotel " to check in /pick up breakfast bag and using pool. This is inconvenient specially during winter month. staff in clarion point was super friendly that was the only good thing. With this pandemic its been long time since I stayed hotel. This trip reminds me if this is what I get for paying $75/night for accommodation. I regret that I choose cheap options. Next time I will spend more money for accmodation.
• Kathryn (8/5): - The motel portion of this property is disconnected from the location of the front desk, breakfast pick up and pool. You have to be prepared to walk (2-3 minutes) or drive (less than a minute) between the two buildings to check in and out, use the pool or pick up breakfast. Our suite was nice enough. The kitchen had an odd and mixed matched assortment of dishes, but they were sufficient to meet our needs. Definitely not fancy, but it was a good value and met our needs.
• Jen (4/5): - The staff was friendly and helpful but the room was seriously disappointing. It had a lingering "off" smell, the coffee maker in the room didn't work, the kitchen area though nice was not properly stocked.for more than 1 person. Worst of all was the bedding was clearly not changed between my husband and I and the person who stayed there last. Eyelashes stuck in the pillowcases, dirt and hair in the sheets. This was upsetting, especially during a pandemic where hotels must be diligent in cleanliness to decrease virus spread. I would not recommend this hotel.
• Mike (2/5): Go elsewhere - Absolutely filthy. We were to stay almost a month for work, but checked out in the first week and went elsewhere. Dirt, grime, hair all over the furniture (animal and human).
• Mike (2/5): Worst place in Medicine Hat - Not clean, extremely dirty, very loud at night due to multiple rooms being rented for parties. Not a place to stay if you actually want to sleep at night. We had two rooms booked for almost a month for work, and we checked out after the first week.
• Verified traveler (6/5): - Huge room with kitchenette. Separate bedroom, which was comfortable but plain and the bed was small. It was a long walk to the main complex for check-in and breakfast.
• Verified traveler (6/5): - Liked: Breakfast was included. A heater. Disliked: Hair in the tub. Dirty toilet. Dirt swept into the corner of the room behind the door. Pre-autorized credit card with an extra $50 in case I damaged the place. Front desk person was difficult to understand and not friendly or welcoming.
• Verified traveler (4/5): - When we checked in, the first "serviced" room they gave us had pillows and sheets on the bed that were obviously slept in and the bathroom toilet was filthy! The second serviced room had questionable sheets so they promptly changed them before we agreed to stay. The rooms are quite large and the in room facilities [ TV, fridge, kitchen etc] are relatively new and in good shape. It would help if they had a signed telling guests to go to the travelodge to check-in as we initially wandered around for about 45 minutes trying to figure out where the office was....on Sunday we had no hot water for our showers [ luke warm] and I would say the motel was barely half full. There is no ice machine available on the site and you have to go to the travelodge to get ice.
• MD (2/5): - Room smelled of old smoke. Beds were dirty. We couldnt stay there.
• Llweyn (8/5): Nice layover - Other than getting service from the Travelodge, the room was quiet and unreasonably comfortable.
• Verified traveler (8/5): - The room was awesome but its a little smelly though. Staff and service was great!
• Verified traveler (2/5): - One key for four guests, bathtub was slow to drain, standing in ankle deep water at the end.
• Verified traveler (4/5): - The property was advertised as having a pool and free breakfast, however, both of those items were not located at this motel. Instead, we would’ve had to walk to the Travelodge (same owner). The owner offered to have us stay at the Travelodge instead (extra $20 per night), which was completely inappropriate. Overall, I would recommend that people stay away from this property.
• Verified traveler (6/5): - Bathroom door wouldn’t stay latched closed and outlet near bed didn’t work.
• Verified traveler (6/5): - The bedsheets and the couch were all gross ... It was also very dark in the suite even when all the lights are on.
• Verified traveler (4/5): - Don't be fooled about the pictures of this property! This property is a typical 59.00 dollar a night hotel and i wouldn't pay more! The posted pictures for this property are of the travellodge down the street! The manager of this property was very UN helpful! And says yes there is a pool down the street at the travellodge and you can go there to swim so whats the problem! I guess they have the same owners! Oh this is also were breakfast is served. The ladies at the desk at the travellodge down the street were helpful and friendly. If you have children and are planning on using the pool i suggest just booking the travellodge or you will have to walk down the street for all the amenities that are supposed to come with this hotel.
• S (8/5): - Good price. Needs some attention to detail and better cleaning.
• Verified traveler (2/5): - First room shower do not work, second room tv don’t work.
• Verified traveler (8/5): - The room was very large. Best deal in the city. The pool is an excellent place for kids.
• Verified traveler (8/5): - Great price but the cleaning staff were understaffed. She showed up when my day was finishing.
• Verified traveler (10/5): - The location was set back from the main highway so the place was quiet. It's an older property that has been completely renovated.
• Michelle (6/5): - The suite was beautiful. Huge livingroom/kitchen and the bedroom in the back was awesome. Everything was completely renovated. Only disappointments were that the pictures make it appear like it’s a hotel, but it’s an old motel that was bought by the In order to deal with the front desk, swim, eat or get ice you have to drive to the travelodge. The pictures are misleading

Photos