WE Hotel Toya

Location: Abuta-gun Toyakocho 293-1, Lake Toya, jp

Star Rating: 4 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Free WiFi
• Non-smoking rooms
• Air conditioning
• 24-hour front desk
• Restaurant
• Lift / Elevator
• Luggage storage
• Non-smoking throughout
• Public Bath
• Key card access
• Television in common areas
• Ferry terminal shuttle (surcharge)
• Free self parking
• Self parking (surcharge)
• Free ski shuttle
• Spa tub (surcharge)
• Internet access

Rooms Available

• Deluxe Villa

  The unit has 2 beds and 1 futon.

  Max Occupancy: 8 (6 Adults)

  • Private bathroom

• King Room with Lake View

  Guests will have a special experience as the double room offers a hot tub. The spacious double room provides air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom featuring a bath. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Twin Room with Lake View

  This twin room's special feature is the hot tub. The spacious twin room offers air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom boasting a bath. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

• Triple Room with Lake View

  This triple room's standout feature is the hot tub. The spacious triple room offers air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom boasting a bath. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Feather pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key card access

Guest Reviews

• Lindsay (9/5): We had a great stay with a beautiful view of the lake. - The view was spectacular, the staff were very friendly and helpful, and the room was really designed well. Everything was great.
• MIKU (8/5): コスパは悪め - 芸術的な点 実用性より芸術性を重視しているのか、不便な点が多々あった
• Tsai Ying (10/5): - 整棟villa空間超級大，所有的設備都很新且維持得很乾淨，最讚的是有提供廚房以及相關備品，自駕前往的旅客直接將車停在villa旁邊即可，二樓還有和式空間可以看窗外風景，非常愜意。 房間的浴室門是完全透明的 地點比較偏遠一點
• Claudia (10/5): Himmlisch - Also ich kann nur sagen es war himmlisch. Alles war perfekt total stylisches Haus mit sehr netten Personal Wunderwunder. Wunderschöne Lage alles top top top kann ich nur weiter empfehlen. Vielen Dank
• YAMATO (8/5): -
• Kasma (9/5): -
• Sophie (2/5): Disappointing and will tell all my friends and family not to try this hotel. - Nothing much , maybe the cleaniness is ok. The food quality was under the standard. The room design is not very practical.
• Franz (10/5): - The view was spectacular. The crew are helpful and friendly. Location is very secluded, it's hard to find public transport. But the hotel provides free shuttle bus which brings you to the nearny onsen town and the JR Toya station. Overall, still a very good experience.
• Yu-chien (7/5): - 部屋のインテリア、備品 外観、値段、食事
• Haruka (6/5): -
• THANH TRUC (10/5): -
• Karen (9/5): - Excellent boutique hotel offering wonderful views over Lake Toya. Loved the outdoor bath on the balcony. Large, spacious rooms. There appears to be more restaurants within the hotel that would be open during the high season. The food available was of excellent quality & presentation but just limited at this time of year.
• Pinghong (9/5): - 窗外視野寬闊 房間舒適 溫泉舒服 早餐可以再加強一點
• Peichun (10/5): -
• 冠廷 (8/5): -
• Rod (9/5): A beautiful hotel in a magical location. - Great range of food for breakfast and plenty of options for all dietary needs. Our meals were delayed for a long wait on one of the evenings.
• Ya-Ting (10/5): 房間內景色非常漂亮，空間感十足，私湯在外面（走出去好冷），晚餐好好吃，吃的非常飽，早餐選擇較少，但也很好吃 - 景色 房間大小 晚餐 水龍頭太低了吧
• Ya-Ting (10/5): -
• jennifer (7/5): -
• perq jon (10/5): Amazing Lake Toya experience - The rooms and views were spectacular It’s on the north part of the lake and hence not as easy to get to as the popular parts
• Damo (10/5): Best stay I had in Japan - This is a sensational place to stay. Don’t be Fooled by the outside, inside it has beautiful decor. Rooms are gorgeous traditional style. The restaurant food was delicious. The staff are wonderful. Nothing
• Chris (9/5): -
• Roberto (9/5): - Posizione molto bella e camera confortevole
• CHING HUI (10/5): - 非常棒
• MAKOTO (4/5): 日本人は宿泊すべきではありません。 - 大雨でした。 食事が最悪。 温め直しの食事って、感じ。 「旨さ」が無い。
• shogo (6/5): 部屋は良かった！ - 部屋やロケーションはとても良くて連泊したくなりました！ 値段に対してのスタッフの質が悪すぎます。夜のコースで食べ終わってないのに下げようとしたり、スープがぬるかったりコース料理を急かされているような感じがしました。次泊まるとしても食事は別にしようと考えています。外国人スタッフが多いので、マニュアル以外の要望に対しては臨機応変に対応して頂けないことが多いです。
• CHINATSU (3/5): 綺麗な景色で素敵な一日にすることはできたが、期待していた露天風呂を使用できなかったことから値段値はなかったと感じている。本当なら何かしらの対応を求めたかったが楽しい日にしたかったため控えた。 - 部屋の造りが素敵だった。 露天風呂の上にクモの巣。部屋の中にもクモの巣があった。蜘蛛もいた。季節柄露天風呂に虫が飛んでくるなどは仕方がないのだがそれ以前の清掃で改善できたと思う。 客室付き露天風呂を目当てにこのホテルに泊まったのに結局虫がいることから1度も入れなかった。高い値段を払ったのにすごく悔しかった。
• 松尾 (10/5): -
• Ting Wen (10/5): -
• Caleb (10/5): -
• Wilken Wai (9/5): -
• Tania (10/5): - The views from the villa are phenomenal! The space is clean and spacious, and absolutely warming in the cold winter. The public onsen has the most beautiful, magical views I've ever seen. An extra star for it being tattoo friendly. The breakfast buffet was so yummy too, and it had plenty of vegetarian options. We stayed in villa 3, a group of 5 of us, it was perfect!
• CHING HUI (10/5): - 非常漂亮且舒服
• CHING HUI (9/5): - 很美很棒
• Michelle (10/5): - Everything was perfect and the breakfast was really good.
• CHING HUI (10/5): - 整個環境都很棒
• TAKAHASHI (10/5): -
• Brennan (10/5): -
• Deng (10/5): -
• Patra (8/5): Very great memorable experience - The view, the design, the cleanliness, and the staffs The water in the shower, the temperature was not very stable.
• Yueh chia (6/5): - 員工親切，房間乾淨 飯店早餐沒有很好吃… 按照飯店價格(偏貴)給出來的東西，整體都令人小失望。
• Holi (7/5): -
• Holi (7/5): -
• Gwen (7/5): We had a pleasant stay but unfortunately too short for us to truly enjoy the villa. - The air cond in the bedrooms are not working well and the western bedroom at the ground floor is noisy and not working. You need to get it fix.
• Le (9/5): 很好的体验 - 由于入住时间晚，没怎么看到酒店其他旅客。酒店员工很热情，服务十分贴心细致。酒店景色不错，可惜没遇上晴天。虽然地理位置相较于其他酒店稍偏，但是酒店接驳车十分方便
• Emma (10/5): Excellent - Everything was great Na
• 柯 (10/5): 滿意到…不知如何形容！ - 所有的設備及服務都很滿意！ 最不滿意的地方就是四周都沒有任何商家可以做任何採購，卻也是我最滿意的地方，沒有其他旅客的吵雜聲只有很安靜的大自然環境！還有房間內的戶外外湯池，設置地點很尷尬，因為容易被路人看到，但因為不會有其他人路過或出現，所以可以體驗裸體在大自然的環境裡面！所以要評論滿意或不滿意，其實端看旅客是用什麼型態？
• 山川 (10/5): -
• Mahadwar (10/5): -
• Chanat (10/5): -
• PO YI (8/5): -
• Yoshida (3/5): サービスが金額に見合っていなかった - 部屋からの景色、大浴場露天風呂からの景色、エレベーターが早く来る事 日本人スタッフ1人もがいない事、日本人特有の細やかな気配り、目配りが出来ていない事、部屋の客室露天風呂が外から丸見え、洗面の蛇口がオシャレな見栄えだけで実用的ではない、リノベーションホテルで安く仕上げた感が否めない内装でガッカリした
• Wenjey (10/5): -
• Fang Jiuan (5/5): 這個價位的飯店，建議可以再三思其他間，房間的淋浴設備膠條門無法密合，造成洗澡會往外噴⋯ - 床算舒適，但是床腳板突出會一直撞到⋯ 前台在一開始就講錯我訂的房型，以及告知我因為沒有回覆要不要準備嬰兒床，但我進房間時確已經準備好了，再者前台告知我需要預定用早餐的時間，說因為會準備set meal,但當我抵達要用餐時發現現場都是buffet,而且我選擇9：30的時間時，前台也沒有告知我10：00就結束早餐時間，再者此飯店的價位等級，早餐建議可以在豐富一些會更理想。
• 楓錡 (10/5): -
• Kim (9/5): -
• 孙 (5/5): -
• Matsumoto (6/5): 素敵なロケーションとホテルでしたが、払った値段には見合わなかったと思います。 - 部屋にあった大きな窓が素敵でした！ご飯も全部美味しかったです。ロビー、レストランなど清潔で綺麗でした 入り口入ってすぐの大きな窓ガラスに、虫とか汚れがあったのでそれを綺麗していただければもっと第一印象が良くなったのかなと思います。 あと、全体的にスタッフの方々のサービスがあまり良くなかったかなと思いました。
• 本庄 (10/5): -
• yuki (9/5): - 洞爺湖を一望出来る綺麗なお部屋 スタッフが親切 お部屋のドリンクが充実 大浴場に行く時のドアが重すぎた 部屋の露天風呂のお湯
• TAKANISHI (7/5): -
• IPPEI (10/5): 非日常隠れ家見つけた！最高！ - 隠れ家的な雰囲気で、あまり他の客と合わないのでのんびり過ごせました。広過ぎないので無駄がなく移動も楽だし、ロビー、廊下、客室、大浴場のセンスが非日常でリラックス出来ました。 注意書き文字や広告ポスター等がなくスッキリした洗練された雰囲気が凄くよかった！朝食は普通だけど美味しい！食事のお部屋が洞窟みたいでとても素敵でした！従業員も客も静かで落ち着いて食事ができました。日本人オーナーじゃないのかな？従業員はほとんど外国のアジアの方でしたがとても新鮮ですし日本語がきれいでした。部屋露天風呂が何気に嬉しかった！洞爺湖を観ながら入れるし、外から見えそうだけど人がいないから気にならないで入れました！毎年行きたいし、日本の客室より広いから部屋でゆっくり過ごしたい。 客も外国アジア人が多くそれはもちろん問題はないのですが、大浴場に体を洗わずに大浴場に入り直行でお湯に浸かる外国人が何人かいました。ラーメンやと寿司屋がやっていなかった。
• Nelson (10/5): -
• Ling Huei (4/5): 房價與整體品質/細緻度並不成比例 - 性價比低，早餐與晚餐餐食食材沒有在水準之上。房內戶外澡盆清潔度明顯不足。房間內休憩台爲類水泥材質，且尖角，小孩非常容易撞到。洗手檯水龍頭只適合洗手，若用來洗毛巾、杯子等，會ㄧ直撞到水龍頭或卡住
• Nataporn (10/5): Wonderful - Dinner was fantastic! A location is little bit far but there are shuttle bus, so it is not a problem.
• Theeraphon (9/5): Superb -
• Buranee (10/5): Big room, good foods - Very beautiful view Nothing
• Julie (9/5): A lovely hotel with a spectacular outlook. - We loved the outlook to the lake and the generous size of the room. We would have appreciated more choice for dinner.
• Eugene (7/5): Overall a very stylish and comfortable stay that is let down by its moldy open-air bath and attention to detail. - The room was well designed and nice, had a lovely view of Lake Toya from our room. There was a small arcade which was also nice. The staff was polite and courteous, always tried to help and we appreciated that. Attention to detail was unfortunately poor, especially for the price paid. The open-air bath we were hoping to enjoy was moldy near the corners, and the mold could be collected by a simple wipe of a wet tissue. This was unfortunately a problem shared by all open air baths offered by the property, so we didn’t bother changing the room in the end. The faucets were way too close to the bottom of the sink, and the showerhead holder was loose. The toilet also shuts off the light if you close the door, so if you’re staying with friends and gotta do a number 2 it can be quite embarrassing. There were lots of mosquitoes in our room.
• Benjamin (8/5): Very good -
• Shalley (8/5): Overall, everything was pretty much perfect. - I really liked everything about the place, but the breakfast could be better, it didn’t taste that great.
• Nidradee (10/5): Love everything in this hotel❤️ - The staff are so nice and friendly. The location is very good views. It’s very pleasant feeling to stay there. Something happened with my booking because of electricity of the hotel broken down but arrangements of the hotel is very good for me. I had a great time at this hotel.
• Stephani (10/5): Exceptional -
• David (9/5): Superb -
• Ellis (10/5): Exceptional - Was a great hotel with wonderful views. Only downside was that most of the restaurants in the town they take you to at night were closed so it was hard to get dinner anywhere. Would have been better with more options for transfers to and from Rusutsu resort.
• Ken-jin (6/5): Pleasant - Food options was serverly limited
• Olly (6/5): Love Hate experience - The view from the room was definitely 5 stars, but everything else was closer to 3.5 stars. The toilet had motion sensor lights that turned off in less than a minute without movement, requiring occasional gestures to avoid being left in complete darkness. The basin tap was extremely short—only about 6cm from the base—making it inconvenient to fill the room kettle. To do so, you’d need to use the toothbrush cup multiple times. It could also be particularly frustrating for those with larger hands. For the price, the hotel did not offer room service. The breakfast selection was very limited, and there was no countertop space to place your food tray while using one hand to open the oven toaster to put your bread in, wait for 5mins and take it out. Housekeeping did not replenish the small, handcream tube-sized shower toiletries. Additionally, the automatic curtains malfunctioned on the second day, requiring a staff member to reset the room’s power supply by changing the keycard. At the restaurant, the window-side tables had a breathtaking view, but they were also directly exposed to the morning sun, making the experience uncomfortably hot and glaring—what a pity! On the morning of our checkout at 7a., the entire first level, including the lobby reception, was deserted. A bell at the reception indicated that staff would arrive shortly after ringing it, but after pressing it five times with no response, I had to walk all the way to the restaurant at the back of the hotel to find someone to assist with checkout. That said, if these issues aren’t dealbreakers for you, it’s still a beautifully designed, exquisite hotel to enjoy your time at Lake Toya.
• Nan (10/5): Exceptional -
• Ronald (8/5): Peaceful, comfortable, clean, and incredible view. good value for the money - Overall, the facilities, Onsen, and the room was excellent. The view of the room stands out as the best feature. the room was clean and comfortable. Onsen was clean and outside experience was incredible. shuttle bus was helpful and convenient, This hotel was very quiet and peaceful, which is something we needed. Goof value for the money, we are coming back again. The breakfast would be my only complicate during my stay here. The breakfast was very limited and only had a few things to offer. I really enjoy Japanese breakfast type but in my opinion the main dish was not very, one morning the lamb was poorly cooked and not good taste, and the next day had a poorly prepared main dish, very limited options and not prepared very well. The dinner offered did not taste bad but small portion of food and had no side accommodations with the main dish, i.e. good salad, or some fresh bread or something to complete the meal. Just the small portion of the main dish. and the desert that was over priced, and poor value for the money My wife and I went to the convenient store and brought cup noodles to complete our meal.
• Matt (10/5): Exceptional -
• Matthew (10/5): Exceptional -
• Akash (10/5): Great location and room with amazing view - Amazing room with a perfect low view Onzen was amazing Breakfast was great Room quality definitely worth the value spent
• Yi (10/5): Exceptional -
• Brandon (8/5): Great hotel with a view! - Very new and clean hotel with modern design. The hotel staff were friendly and helpful to assist with taxi and shuttle bus arrangement. The view from the hotel room to Lake Toya was gorgeous. The water heating in the room was a bit lacking, I would get mix of hot and cold water while showering. Some guests were quite loud when walking around the corridor.
• Wenjing (10/5): I believe dinner was not worth the money we spent. I feel a bit disappointed, especially since I mentioned that this tri - Overall is good Dinner is not good.
• Gustaf (8/5): Very good -
• Allen (10/5): Beautiful hotel, very comfortable stay - A nice buffet selection of traditional Japanese breakfast dishes. Very spacious rooms with a beautiful view. Good amenities with daily top ups and beautiful yukata changed daily also. The staff were friendly and the hotel was always cleans Dan quiet. There weren’t many other dining options other than the restaurant at the hotel. Other restaurants were a 20 min drive away, which is not too bad, but the majority were closed (?due to winter?)
• Helene (8/5): Very good - Wonderful view of a beautiful part of the lake. Amenities were excellent. External appearance not great
• Brayden (9/5): Superb -
• Ron (10/5): Exceptional -
• Pengtao (8/5): What an experience! - In the quit pace,amazing view. Great value.
• Anders (10/5): Service-minded chic hotel in stunning location - WE Toya went above and beyond in terms of service. They catered for pretty much every need we had (organising taxis, their shuttle service to Rusutsu and their willingness to adapt their Omakase to our dietary requirements). They were always friendly and courteous—and the reception staff spoke English very well. The hotel itself is perched up on a hill and rooms (and the onsen facilities) have an amazing view. The rooms are clean and spacious and the facilities are excellent. I would recommend writing them ahead of time or calling them to understand if your needs are met. Going from their materials, it could be hard to understand which services were on offer. However, their service-mindedness starts well before your arrival, so make full use of this! Also be mindful that this is a somewhat isolated location, sitting at the edge of a village where the supermarket closes at 5 p.m. That's part of the charm, but if you don't have a car with you, you need to be on top of your logistics.
• Chanel (8/5): Very good - View is exceptional, both from the Lake View Room and from the Onsen. Watching the sunrise from the outdoor onsen was stunning. Rooms are true to size and bed is comfortable. Breakfast was a wonderful combination of traditional and western breakfast options.
• Shera (5/5): Not worth $800/night even in peak season - Quiet location Poorly designed. Tap too low, no space to wash hands. Toilet design made it difficult to stay as a family (no privacy for changing post bath). Breakfast was terrible quality. Staff (esp the male manager at the restaurant) was unfriendly.
• Lai (9/5): Superb -
• Xinwei (9/5): Superb - food
• George (8/5): Amazing views and an amazing location! - Views from the room, quiet location, beautiful surroundings, bath on the balcony, comfy bed. Quality of the dinner food options was not high and didn’t match the price - very expensive evening food options for quite low quality.
• Alfante (9/5): Superb -
• Samantha (8/5): good experience overall - Nice and cosy hotel, rooms are clean with decent view of Lake Toya. Photos are a true reflection of the rooms. Onsen is available in the hotel and a private bath in the room
• Onoosa (7/5): Good -

Photos