The Regency Apartment Hotel Menlyn
Location: 29 Matroosberg Rd, Pretoria, Gauteng, 0081, Pretoria, ZA
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Recreational Amenities
Indulge in the outdoor pool and fitness center for a rejuvenating experience during your stay.
Gourmet Dining Experience
Savor local and international cuisine at Restaurant with a charming garden view and unwind at the bar/lounge.
Convenient Facilities
Enjoy complimentary wireless internet, concierge services, and a picnic area. The hotel also offers a business center, express check-in/out, event facilities, and airport shuttle service.
Book your stay at The Regency Apartment Hotel Menlyn for a blend of relaxation and convenience, perfectly situated in the suburbs with easy access to nearby attractions.
Important Information
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 10:00 AM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Fitness facilities
- Express check-out
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Picnic area
- Elevator
- Fitness facilities
- Conference space
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Express check-out
- Express check-in
- Tours/ticket assistance
- Wheelchair accessible parking
- Assistive listening devices available
- Braille or raised signage
- Free self parking
- Airport transportation - pickup (surcharge)
- Reception hall
- Wheelchair-accessible van parking
Rooms Available
-
Room (Small Queen)
1 Queen Bed
107-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 54-inch flat-screen TV with premium channels
Food & Drink - Coffee/tea maker, electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors and room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Turndown service
- Access via exterior corridors
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Bedsheets provided
-
Apartment, 1 Bedroom
1 King Bed
484-sq-foot room with city views
Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - 54-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Washer/dryer, iron/ironing board, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Satellite channels
- Kitchen
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Oven
- Stovetop
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Separate bedroom
- Bedsheets provided
Guest Reviews
- Ramohudi Simon (10/5): - Except for a few check-in hiccups, the overall experience was excellent
- Bontleeng M (2/5): - Poor Service,. Fridge in room was noisy, I called to inform, the answer I got was we will get back to you on Friday. I checked in on Wednesday and checked out on Sunday. All these days with a noisy fridge in the room.
- Celia (6/5): Convenient location - Very convenient location. Check in took longer than normal. 2 x Rooms on the same floor was requested when we made the booking (almost a year in advance) They confirmed the rooms will be close to each other via a phone call the morning of check in. However, at check in they informed us that they could not assist with the request. We booked 3 x rooms. The one Room 503 - toilet was running the whole time and could not flush. It was reported to reception.
- CN (4/5): Bad experiance - From the point of arrival, the front desk staff where unfriendly and seemed to be in a rush. Got to the aparment and it was stunning like in the pictures however my tv did not work and the telephone was not in order. Its a nightmare to contact the front desk especially from a cellphone. Maintenace is a bit on the low side as the apratment was full of cracks and moisture. I would have rather used that amount of money on air bnb for a home rather.
- Ben (8/5): - Lovely place, safe and secure
- Jan (2/5): Stay away - Nasty reception, poor wifi, unhelpful, poor location
- william (6/5): Perfect - Amazing apartment all mod cons room service daily. Restaurant not a huge menu but good service a bit slow. Great little gym.
- Lebogang (2/5): - the rooms are not properly maintained, not properly cleaned . the sheets are worn out with stains. i ddnt like that i spent 2 days without towels despite me having requested for them.the service deliverly upon making such request was slow. Management contacted me but ddnt take heed to my review in fact they stated that my review was invaluable. as such i wouldnt reccommend this place to anyone.
- Thuto (6/5): - It was clean and quiet
- Razia (4/5): - Not a good experience, had the wrong room, bedding had blood stains on, and booked in wrong room, then moved to a new room which door handles broke off and air cons not working, and the lounge seats was wabble and loose, plugs not working and air con, breakfast cost to much
- Kholofelo (10/5): A perfect place away 4rm home - We had a wonderful time,it was our 2nd time staying there and we loved everything about the place and it's homely. 4rm now onwards when we visit Pretoria will definitely stay @ The Regency, only wish they had a reasonable monthly rate 4 their apartments .
- Siduduzo (8/5): - Great service and a beautiful place
- Carmel (10/5): Home away from home - It was a short stay but your front desk staff were extremely pleasant and helpful. the room had all the amenities and appliances to make it feel like home
- J W (4/5): - First of the perception of the rooms is very deceptive...look fabulous on website but when arrive it very small. Can even turn a ironing board around inside the room. The iron’s wire is so short you struggle to get the iron close enough to Iron.... which means is very unpractical.
- nhlanhla (10/5): - it was amazing ill be coming soon, definitely
- Kelly (10/5): - Quietness, cleaned, safety, the food, the drink, the location etc...
- Nomonde Wendy (10/5): Excellent - Amazing. The staff are friendly
- Verified traveler (10/5): - The staff was fantastic, they couldn’t do enough to make us feel welcome and comfortable.
- KABELO (10/5): WOW - very good
- JB (2/5): A very bad experience - First of all I was booked into a very small room with very small bathroom. At 1:30am I woke up because the room was getting hot as the A/C did not work. Neither did the TV. There is only one window that cannot be opened as it faces the passage. The uncomfortable room temperature made it impossible to sleep, so at 3:30am I eventually went down to reception and demanded to be moved to another room with an operational A/C. I was moved to a very comfortable and spacious apartment at 4:00am and managed to get a bit of sleep before I had to get up at 6:00 for a business breakfast. I noticed that the toilet paper was nearly finished (and that there was no extra rolls) but accepted that it will be replaced when my room was serviced that day. However when I arrived back that evening I found that my room was never serviced at all . The toilet paper was not replaced, my room as well as the bathroom was not cleaned and my bed was not made. I found this absolutely shocking. This is a brand new hotel that opened in 2018, but if you look at the walls in the passages, it is shocking to see in what state these walls are, it is clear that the service staff don't care when they push the service trollies . The walls are full of marks and the corners are chipped because of a don't care attitude. One wonders why the manager has not noticed what is happening to this new building and why is he doing nothing about it.
- Gerhard (8/5): AWESOME JUST THE A/C - Awesome place, just do not rent the small rooms, A/C work from the main room and it was an issue to get ours working.
- Le Roi (10/5): - When we got to the room, the neighbours were extremely noisy and despite the reception and security's request, they didn't stop. We requested the hotel to move us to another room, which the did without any problem
- Tlatlane Raymond (10/5): - The bath was leaking but the rest were excellent.
- Verified traveler (8/5): - It's a fairly new property, located very close to Menlyn Mall. I liked the availability of a free shuttle to anywhere within a 5km radius.
- Verified traveler (10/5): - Beautiful hotel with scenic views
- Ntswaki (10/5): - 10/10 amazing thank you!
- sonal (8/5): Great Loaction - Everything is Good
- FarhanGhafoor (10/5): - Very clean and friendly staff. The property is fairly new and everything was well organized and clean.
- Verified traveler (4/5): - Washbasin in room was blocked, had to call someone to sort the tv out, room service took 40 minutes to bring a drink after 4 calls. They make you swipe your card every single time you order osomething or
- brenda (8/5): Elegant Living - Lovely apartment with modern finishing. Great staff too ready to help.
- Jonathan (4/5): A noisy stay with bad internet and no tv - The staff was very friendly and it's close to nice malls and restaurants, but otherwise there are a number of issues with this place that prevent me from recommending it. My tv didn't work, it was often difficult to sleep due to noise from other residents and the bedroom being so close to the hallway, the password-protected internet didn't work, and the open internet worked but only intermittently. All together, it was a disappointing stay.
- Gugu (10/5): - its amazing stay
- Sibusiso (10/5): - We did enjoyed very much and the staff from the security were friendly, room it was clean and so spacious and it's nice pay the price to the place it deserves.
- william (8/5): Regency. - The constant banning of doors was annoying a hotel of this standard should instruct cleaners not to bang doors even put chains on them. My room was small but comfortable. No BBC or Sky news was annoying.
- Verified traveler (10/5): - Close to all the amenities. Clean and safe location
- Nikiwe (10/5): Convenient location - It was amazing, peaceful and filled with efficiency in any requirement.
- Verified traveler (10/5): Convenient - Had everything and anything from home. All I brought was myself and clothes and the love of my life
- DeeTrout (10/5): - Large space, washer/dryer/dishwasher, living room space, dining table, spacious bedroom, kind/friendly/helpful staff were most attractive, as well as delicious dinner buffet at a reasonable price
- Verified traveler (10/5): Smaller Than I Thought - Venue was nice, new and comfortable. Room was smaller than I had thought but clean.
- Lucy (10/5): - Wow
- Gerrit (6/5): Pleasant place with insufficient supervision. - Very nice apartments and very helpful and professional staff. However, we had to request for the stove to be cleaned and cutlery to be supplied which indicates a lack of management and supervision. The passage ways also showed signs of dirt that’s been there a while. I find it strange that a development of this quality can be allowed to suffer such basic shortcomings. We were also under the impression that we had booked an apartment, to find on our arrival that we had in fact booked a very small room with hardly any windows. We were however then upgraded to a very pleasant one bedroom apartment. Again, if it’s sold as an apartment hotel, that’s what I expect to get.
- Verified traveler (8/5): Comfortable stay - Overall and enjoyable stay with friendly staff and comfortable rooms. Check-in was a hassle as staff at front desk weren’t clear on how to process reservations made via a booking site. Staff was friendly and helpful. Hotel is very new and well decorated. Rooms were clean and tidy, however standard rooms are a bit small with the landline perched awkwardly above the TV.
- Yves (2/5): Dont stay there! No fire detection. - Overall a good stay with friendly staff. However will not come back as there is no fire detection in the rooms and floors. My room was on floor 7 and in case of a fire I dont want to imagine what happen when you are up there. The owner should take life safety seroius.
- Thabisile (8/5): - The stay was amazing. The room was perfect and it was nice of the hotel to upgrade us from a standard room to a one bedroom apartment due to the delay in confirmation from hotels.com My only problems were the delay in the check in process and that some of the staff members were giving us strange looks
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