Homewood Suites by Hilton Houston NW at Beltway 8

Name: Homewood Suites by Hilton Houston NW at Beltway 8
Address: 8950 Fallbrook Drive, Houston, us

Location: 8950 Fallbrook Drive, Houston, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Convenient Location
Homewood Suites by Hilton Houston NW at Beltway 8 is strategically located near major attractions like Memorial Park, Houston Arboretum, and The Galleria Houston, making it an ideal choice for travelers looking to explore the city.

Home-Like Comfort
The hotel offers spacious rooms equipped with a kitchen, including a fridge, dishwasher, and microwave, providing guests with the convenience and comfort of home during their stay.

Delicious Dining Options
Start your day right with a delicious buffet or continental breakfast offered by the hotel, ensuring you have the energy you need to explore Houston's sights and sounds.

Ready to experience comfort and convenience in Houston? Book your stay at Homewood Suites by Hilton Houston NW at Beltway 8 now!

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
First aid kit available
Contactless check-in/check-out
Guest room sealed after cleaning
Physical distancing in dining areas
Face masks for guests available
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Secured parking
Golf cart
Swimming nearby

Rooms Available

King Studio - Mobility/Hearing Accessible - Non-Smoking

The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Telephone
- Refrigerator
- Microwave
- Stovetop
- Toaster
One-Bedroom King Suite - Non-Smoking

Meals can be prepared in the kitchen, which comes with a stovetop, a refrigerator, a dishwasher and a microwave. The suite is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Privacy curtain
Queen Studio with Two Queen Beds - Non-Smoking

In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and a microwave. The studio is furnished with a desk and a seating area and features air conditioning and a tea and coffee maker. The unit has 3 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Privacy curtain
Queen Studio with Two Queen Beds - Mobility and Hearing Access/Non-Smoking

The unit has 3 beds.

Max Occupancy: 6 (6 Adults)
- Telephone
- Refrigerator
- Microwave
- Stovetop
- Toaster
King Studio Suite - Mobility Access/Non-Smoking

The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Telephone
- Refrigerator
- Microwave
- Stovetop
- Toaster
Suite, 1 King Bed, Accessible (Roll-in Shower)

1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Mobile key entry
One-Bedroom Queen Suite with Two Queen Beds - Non-Smoking

Meals can be prepared in the well-fitted kitchen, which is equipped with a stovetop, a refrigerator, a dishwasher and a microwave. The suite is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 3 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Privacy curtain
Queen Suite with Two Queen Beds - Mobility and Hearing Access/Non-Smoking

Guests can make meals in the kitchen that is fitted with a stovetop, a refrigerator, a dishwasher and a microwave. The suite is furnished with a desk and a seating area and offers air conditioning and a tea and coffee maker. The unit has 3 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Privacy curtain
Studio, 1 King Bed, Accessible (Roll-in Shower)

1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Closed-captioned TV
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Mobile key entry
Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Mobile key entry
Suite, 1 King Bed, Accessible, Bathtub

1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Accessible bathtub
- Mobile key entry
Suite, 1 Bedroom, Non Smoking

2 Queen Beds
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Closed-captioned TV
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Mobile key entry
Suite, 1 Bedroom, Non Smoking

1 King Bed
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Closed-captioned TV
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Mobile key entry
Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Closed-captioned TV
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Accessible bathtub
- Mobile key entry
Studio, 1 King Bed, Accessible, Bathtub

1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Sofa bed
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Accessible bathtub
- Mobile key entry
Studio, 1 King Bed, Non Smoking

1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, free weekday newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Closed-captioned TV
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Mobile key entry
Studio, 1 King Bed, Non Smoking

1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Safe, free weekday newspaper, and iron/ironing board
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Closed-captioned TV
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- Telephone
- Hair dryer
- Microwave
- Dishwasher
- Private bathroom
- Heating
- Kitchen
- Stovetop
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Closed captioned TV
- Mobile key entry
King Studio Suite - Non-Smoking

The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and a microwave. The studio is furnished with a desk and a seating area and provides air conditioning and a tea and coffee maker. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Kitchen
- Stovetop
- Toaster
- Sofa bed
- Privacy curtain

Guest Reviews

Jacqueline (10/5): -
Cristal (10/5): -
Mark Fishlock (3/5): Double booked - Not much They had double booked us and told us we had been booked into a different hotel. So at 11.30pm we had to dive to another location. A refund was promised, but as expected...nothing!!
Aliesha (8/5): The room itself was decent. There were minor things that room for improvement. The furniture (chairs, couch & etc) n - I like that the staff was very friendly and helpful. The furniture was stained and pet hairs were found randomly on things around the room. Very oddly, I found pet hairs on the ironing board of all places. No biggie, I used a sheet that I brought from home to put over it to keep the hairs from getting on my clothes. The fan in the bathroom didn’t seem to work very well, but again it was no big deal.
Maricela (10/5): -
Maricela (10/5): -
Jonathan (1/5): Never again - Showed up at 3 couldn't check in until 4 they said house keeping hadn't cleaned the room yet my wife and three kids had to wait in lobby for an hour
RICARDO (8/5): Good - The price, and the service More cleaning and add glasses and forks, spoon, etc, to the kitchen
Nicole (10/5): Great hotel! - Beautiful property, staff was amazing! Breakfast was decent, could have been better.
Bruce (1/5): - There were no luggage strollers available. So I did not stay
Griffin (10/5): -
Marisha (10/5): -
Micheal (3/5): -
alicia (10/5): - Very clean Nothing
Autumn (7/5): The room was nice, but it seemed like they were short staffed. - The room was quite large and having a full kitchen was definitely a plus. The free breakfast had plenty of options. There was often no one at the front desk. And when we called down for an additional towel, soap, and pillows, they stated that there was no one able to bring them to us. We had to walk down and get them ourselves. When we did, we were still short the things we had asked for.
Pablo (1/5): - Staff Room with insects and water lik
Aneth (10/5): -
Aneth (10/5): Really nice and clean place definitely will come back - Super clean
Samantha (1/5): - Close to everything The pool was nice . Room would have been ok if staff would care more when you tell them about problems that could have been fixed . We wanted so bad to like it here , since we had to stay a while. We Did not have a good experience, the card did not work on almost all the doors we had to walk all the way around ,got locked out by the pool , went and changed keys and it still didn't work ,it didn't work on our room a few times , and room was so hot. The bed had crumbs, and the floor was so sticky. staff at the desk was never around when you needed something. I had to go across the street to get things we needed when you did find someone they were rude and didn't care when we had a problem. Trash was everywhere, and it smelled really bad.
Denishia (10/5): - Everything It was very nice
Madonna (10/5): -
Jeanetta (4/5): Most Awkward Hotel stay - The staff was amazing. Super friendly and kind. It was the room, the bed and shower specifically, which in my opinion, are two of the most important things about a stay. The headboard had a terrible smell about it that I can’t even describe. The headboard has an upholstery layer on it and that smelled so bad, you automatically know that it is unclean. It smelt like old dirty diapers in a dryer on full spin mixed with gym shoes. My wife and I kept smelling ourselves to make sure it wasn’t us that smelt that bad. We slept on the opposite end of the bed to avoid the smell. Even the pillows smelled like trash can. And to make matters worst, while my wife was showering, the water cut off. Like, completely stopped. And never came back on. So that’s that. I don’t think I’d ever stay there again, but the staff has my respect. Both employees we encountered were super helpful and kind.
Denise (10/5): - Staff was very nice & property was kept clean and smelling good
Tracy (10/5): - Nice hotel
Alma (10/5): - It was our first time in Houston and the staff was so thoughtful. Nikea suggested somewhere for us to go. Would definitely stay again.
oluwseguna (10/5): Amazing - This was a great stay. Everyone in staff was so helpful. I will definitely come back to this hotel when I’m back in Houston again.
Dorsella (10/5): - I would definitely book again. Customer service was excellent. (The front desk)
Rocio (10/5): - Excellent customer service and the facility itself was great. Front desk lady amazing!! Definitely we would stay there again.
Tiffany (10/5): - Great smooth check in and out
katrina (10/5): - My room was extremely clean and bed was very comfortable. I slept well in the bed. I would highly recommend this hotel.
Joseph (10/5): - This hotel was close to the highway and where we were for a conference. The hotel was clean, comfortable, and quiet.
Jimmy Teo Li (10/5): - Great experience
Diana (10/5): - I loved it , will come back all the staff was nice and respectful
Rudolph (10/5): Exceptional -
Adam (10/5): - Decent breakfast, clean hotel, and helpful staff
Martha (10/5): Everything was great -
174jetw (8/5): Cool place - I stayed a week at this location and I will tell you the truth . .it's as bout as perfect a stay anyone could ask for, apart from one incident I was not cool with. But the good things, all the staff was exceptional hospitality Both night auditors were super helpful Shawn, Segun, and Khan were always courteous and detailed with info, Devin , I believe in breakfast gave my car a jump, when I checked out , no problem. This team did such an amazing job that it really keeps my opinion of the establishment top tier, breakfast was great by the way However, one of the mornings I was there, I go to breakfast. It's 850. Friday January third . Im thinking breakfast doesn't close til ten like six to ten. The only consistently rude person was a tall fellow working the front desk and Im presuming helping with breakfast. But as soon as he sees me, immediately goes to start taking things down, quite visibly intentionally. I'm kinda shocked and just stared feeling embarrassed like I'm not just down here taking all the goodies, what's this about in my head. He comes back out and in front of guests ask me directly "is there a problem"? Never experienced that type of customer friendly attitude, and I gotta say , I don't even think Hilton cared to my disappointment. But all the the other people did such a fantastic job, I feel the property outlook shouldn't be sullied because one person clearly had a prejudice of some sort.
Woodstock63 (2/5): Nice hotel but poor service - Where should I start? When I checked in on Sunday afternoon I asked if I could get daily housekeeping because I shower 2 times a day. I was told by the person that checked me in that they don’t do that. On Wednesday nights they do a managers reception from 5 to 7. I got there about 5 past 6 and almost everything was gone and there were 2 of the employees there eating with their kids making really nothing for the guest. Then on Thursday which should have been a scheduled cleaning day they didn’t clean it and I had to go to the front desk for new towels. The hotel itself is nice but the experience was not.
Yohannes (8/5): I was excited about the breakfast taco bar part and was actually looking forward to it before checking out. Obviously th - The room was big, pretty clean overall. Love the full size fridge, nice lighting, water is hot right away, clean and comfortable beds, AC cold! On the review it’s showing there is “breakfast taco bar”, apparently it isn’t true as the breakfast was mediocre at best. My dishwasher also didn’t work.
L3526WNjohnc (10/5): Houston Adventure - Extremely well kept lodging. The staff were friendly and accommodating to my family's needs. The breakfast was well prepared and tasted delicious. Slept like a baby and was comfortable during my entire stay. Looking forward to returning for my next adventure in Houston!
371tabw (10/5): Enjoyed my Stay - The staff was friendly and accommodating during our stay. I enjoyed the room, especially the kitchen. I also want to point our how much I liked the couch. I'm usually not a fan of hotel furniture but I liked the couch. :) Much comfier than I expected. My family & I also enjoyed the different breakfast options and you can't forget the coffee. 🙌
Trip41101973597 (10/5): BEST HOTEL ON THE PLANET - I travel a lot. This hotel is one of the best I have ever stayed. The Manager Mr. Devin Weaver is amazing! He treats the guests like family He makes sure if there are any concerns from the guests,they are taken care of immediately. And always with a smile.The hotel and the grounds are beautifully kept and the staff is always making sure your stay is a happy one! Carlos, Yaneth,Lucy, Antonio, Segun, Lori, Erika the staff, are Amazing! Love it here!!!
Kevin (8/5): - Business stay. No problems.
Nicolle (10/5): - Loved this place I was able to cook the kitchen has everything also did my laundry here! Great hotel and awesome staff
devinwB7828QA (10/5): Great pet-friendly stay with free breakfast! - My family and I lost power during Hurricane Beryl. This hotel got power back before our house did, so we checked in. We have 2 dogs, so it was nice that they were a pet-friendly location. Staff was very friendly. Free breakfast, including a breakfast taco bar was nice too!
yanethc958 (10/5): Good property. - This is a good property. This is a good property for families and friends to stay. The staff is very friendly and helpful. This is a good property. This is a good property for families and friends to stay. The staff is very friendly and helpful.
C3558UDkeithh (2/5): The GM Devin Weaver was self absorbed - Working with a Business group for 2 weeks. We were entitled to have coffee and Tea. The General Manager(DEVIN WEAVER) keeps complaining about our consumption of Free Continental Breakfast. This is HARRIS COUNTY -Early Voting Staff. After 9:am The remainder of the Food should and have to be toss. The Sausage was never tossed. Its warmed Up. The problem was this Manager kept watching the Staff if we were eating. Harris County paid a large amount of Money to the Hotel per Day for us the work. This was embarrassing that the Manager wanted to charge Harris County -an extra $ 600.00 for us to have lite Breakfast. The Kitchen Staff were caring. The Manager was notoriously disrespectful. Most of the Early Voting Staff Staff was African Americans. To us all He Police the Breakfast time watching us. 80% of the Hotel Resident doesn’t eat Breakfast there. HILTON HONORS will be informed.
Stephen (9/5): Superb -
Tasha (8/5): Nice place, unfriendly front desk. - Erica at the front desk was not friendly. Also, she overcharged me for a drink and I had to get a refund at checkout. She’s the type that thinks if she smiles she’s providing good customer service. I reported a broken tile so it would not affect my deposit and we I showed it to her she responded that she needed to wait to see what the maintenance man said. I had been there for 10 minutes with 3 small kids. That response was rude. The guy that checked me out didn’t smile once yet he provided great customer service.
James (4/5): Disappointing -
Dedra (3/5): Poor -
Katherine (1/5): Dirty - Nothing The place was dirty and appeared to not in a safe place for a single female.
Haydee (2/5): - We went to Texas for a Baby Shower it was only for one night 2 rooms I booked Saturday August 3 check in til August 4 ,,, one room we checking after 3pm and left to the baby Shower,, we can back to the hotel after 11pm 2rooms checking 2 adults and 3 kids and my nice got bit we found Bug in the room we call reception the lady came over and took pictures my family left the hotel in the middle of the night,, me and my daughter we were very upset we changed flight for the 1 one Sunday morning we were up all night we left the Hotel by 6am ,, the Lady in charge said she same the information too the manager… I call her expida and said only I will get refund for 1 room is unacceptable for all the inconvenience we went thru I need my full refund for the 2room also and that property need too be closed….. and not be offered for customer to do booking….. I will be waiting for a resolution
Tatilana (10/5): Exceptional -
Audrey (10/5): Great location to travel to and from the Houston downtown area. - Providing a selection of breakfast choices, was very good. Parking lot was a very good size. Able to see the pool from my location was very nice, every day.
Noah (1/5): Do not book, if you travel for business. They can not add your company adress on the invoice! - No customer support!
Charisse (10/5): Exceptional -
Donald (10/5): - I really liked the highway assess and nearby shopping.
Camille (10/5): Exceptional -
Tatilana (10/5): Exceptional -
Dalila (10/5): Worth the value, and has availability during times of natural disasters. - Professionalism and the cleanliness of the building. There is a liquor store across the street that can attract unwanted visitors.
Marvin (8/5): - This is a nice convenient property for me.
Rockey (9/5): Great - Breakfast was good. The location was a little far from downtown, but we knew that going in (to save money). Hotel was clean, staff friendly. I got stuck with an electric vehicle by the rental company. Having a charger would have been a nice thing to have.
Khoi (10/5): - Would stay again.
Trent (4/5): - My boyfriend went downstairs to get me breakfast and when I went to sit back on the bed a cockroach was on the pillow, that night when I was sleeping I felt something crawl on me but Inthough was just a strand of my hair so I went to swipe it off and it didn’t feel like a strand of hair but a bug. I was going to dismiss it until that morning when I saw it! Also the pillows smelled like mildew as if they weren’t was or dried properly!
Teena (4/5): Poor service - Service was Very poor… room was not cleaned even… Broke glass and nobody was able to come and help clean up. I was asked to come to the front desk get the broom and the mop myself to do the cleanup and I was staying with two little kids… Not expected from a brand name like Hilton.
CHRISTOPHER (2/5): - Had to wait 45 minutes for them to unlock my door while we just sat in front of it. Nobody knows anything there
Jasmine (10/5): - Everything was nice, excellent stay!
nara (6/5): Overbooking - I booked 4rooms of 2queen beds. But they don’t have any queen rooms available so we got a 1 king bed and some of people slept on the floor. I had to argue about it few hours and complained over next day. They said to book through the 3rd party is not guaranteed. Please make sure if you would like to book through the 3rd party .
Bionca (10/5): - Love the room. Easy check out - just drop the keys and go.
Krystal (10/5): Exceptional - Love the service n great hotel experience
Edgar (7/5): Good -
Krystal (2/5): - My room was given away when I got there I was offered a king bed with all the kids I submitted and stated I had . I was very unhappy with that. And I had to find a new location miles away from where I needed to be. Vacation ruined!
Aasmund (7/5): Good -
James (10/5): Great place to stay. - Great accommodations to watch our granddaughter compete in regional swim competition.
Angela (10/5): Exceptional - Friendly staff, room amenities!!
Carlos (10/5): Exceptional -
Tamika (10/5): Exceptional -
Ovais (8/5): Very good -
Martina (10/5): Safety issues - The hotel was very nice, clean, breakfast was very good. The staff is very friendly We were there for 5 nights and my only concern was that there was homeless person sleeping in the lobby and in the breakfast area for last two days. The night before police came and escorted him but next morning we found him sleeping in the breakfast area. With the kids I didn’t feel safe letting them go by themselves anywhere at the hotel property
Caren (9/5): Superb - The fact that it was pet friendly and the staff acknowledged my dogs presence The breakfast wasn't all that good.
Shalenski (10/5): We loved it! - Although short, the time was great! My boys love hotels and they said this one was the best one yet!
Verified traveler (6/5): Unhappy guest! - The room was dirty. Food crumbs on both sides of the bed between the bedside tables and the head of the bed and on the floor in the kitchen area. I found an earring and lipgloss on the floor which confirmed my thought that the floors were not vacuumed or cleaned after the last guest. In the bathroom, hair in the bathroom sink, shower and on the stationary shampoo bottle. Dried, crusty food and greasy finger prints on the bedside tables, coffee table and kitchen table. I took my luggage and went back to the front desk to ask to be moved to a clean room. I was told that the hotel was sold out for the week and guests that had not yet arrived had deposits on their rooms and it would be very complicated to move me to a different room. She did offer to have someone change the sheets. I never said anything about the sheets! That must be a common complaint also. I found my way to a nearby grocery store, purchased Clorox cleaning wipes and did my best to clean the room I had to stay in.
Jeremy (4/5): My stay was uncomfortable Hotel needs improvement with cleanliness. - The shower door had brown stains, shower floor and carpet were dirty, and my room wasn't services Nov.22,2023 CLEANER ROOMS
Saucedo (9/5): Superb -
Pedro (10/5): - Extremely friendly personnel.
Anonymous (10/5): Exceptional -
Ronnie (8/5): - Great place. Would come back
Aaron (10/5): - it was good
KalynnPalmer (10/5): Excellent - Love this hotel and I love all the staff members. They were very welcoming and helpful most of all they loved my kid and were very patient with him. Thank you guys again will definitely stay here again in the future.
Jordan (10/5): Thank you - It was great
Jennifer (10/5): - Awesome everything was extremely good
Joseph (10/5): - Will be returning
Ana (9/5): Superb -
Candice (10/5): - Wonderful place for families
Mark (8/5): Overall positive experience - The room was very nice and the hotel was very clean. Only complaint was the quality of the breakfast. It was not as good as the free breakfast offered at other hotels I have stayed at, and it ended at 9 am M-F
Hamid (8/5): Very good -
Colin (10/5): Exceptional - Breakfast was very good nothing
Henry (10/5): Exceptional -
Marina (10/5): The whole staff is very friendly and nice, Breakfast is good. The rooms are very spacious. The pool is always clean and - Very nice and clean Nothing