Palo Santo Galapagos Hotel
Location: Barrio Punta Estrada Solar 19, Puerto Ayora, Galapagos, 200350, Puerto Ayora, EC
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Experience a unique blend of comfort and elegance at Palo Santo Galapagos Hotel, your ideal retreat in Puerto Ayora.
Relaxation and Recreation
Dive into tranquility with our outdoor pool and unwind in the hot tub. The hotel offers the perfect setting for relaxation, ensuring a refreshing stay.
Dining Delights
Savor exquisite meals at Palo Santo’s restaurant or indulge in room service during limited hours. Start your day right with a complimentary full breakfast served fresh every morning.
Convenient Amenities
Stay connected with complimentary wired and wireless internet access. Enjoy concierge services and express check-out for a seamless experience, along with free self-parking options.
Embrace the Galapagos charm and comfort – book your stay with us today!
Important Information
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Free breakfast
- Boat tours nearby
- Express check-out
- Free WiFi
- Terrace
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Conference space
- Snorkeling nearby
- Surfing/bodyboarding nearby
- Bicycle rentals nearby
- Hiking/biking trails nearby
- Scuba diving nearby
- Television in common areas
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Front desk (limited hours)
- Express check-out
- Mountain biking nearby
- Pool umbrellas
- Ecotours nearby
- Tours/ticket assistance
- Free wired internet
- Braille or raised signage
- Access to nearby outdoor pool
- Free self parking
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- Beach towels
- Boat tours nearby
- Free full breakfast
- Safari nearby
- Water dispenser
- Banquet hall
- Coworking spaces
Rooms Available
-
Habitación estándar, 1 cama King size, vista a la piscina
1 King Bed
377-sq-foot room with pool views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV, cable channels, and DVD player
Food & Drink - Room service (limited)
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop workspace, phone, and iron/ironing board (on request); rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Bathroom grab bars
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Bathroom grab bars
- Soap
- Local maps
- Laptop-friendly workspace
- Braille signage
-
Standard Twin Room, Pool View
2 Double Beds
431-sq-foot room with pool views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV, cable channels, and DVD player
Food & Drink - Room service (limited)
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Braille signage
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- DVD player
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Laptop-friendly workspace
- Braille signage
-
Premium Studio Suite, Pool View
1 King Bed
753-sq-foot room with pool views
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV, cable channels, and DVD player
Food & Drink - Room service (limited)
Sleep - Pillowtop bed, premium bedding, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Laptop workspace, phone, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Braille signage
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- CD player
- Private bathroom
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Premium bedding
- Separate sitting area
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Laptop-friendly workspace
- Braille signage
Guest Reviews
- Thompson (2/5): Very poor - Property did not have our room, but tried to give us a much smaller one with no refund for the additional cost. Pool was being filled with a water hose. The water looked very cloudy.
- Juan Carlos (6/5): - No fridge, no microwave, no restaurant only breakfast, no place to buy anything, no elevators but good staff and very clean the only bad was the pool that did lock clean
- Boris (6/5): Palo Santo - Se ve bien diseñado, bien en la foto, pero falta mantenimiento y limpieza a fondo. Hotel con potencial pero hace falta mejorar muchos detalles. Para 240 USD/noche es caro, uno espera algo más por ese precio, faltan los detalles, por ejemplo -El agua no sale caliente en la ducha -La piscina no está bien tratada -Hay telarañas en los marcos ventanas y puertas -Mejores sabanas y almohadas -Repaso de grietas, pintura, barniz, mtto grifería
- Wesley (8/5): - This is a really nice property, but for me a pool is very important when I stay at a resort. The pool water was cloudy and not very appealing/inviting. The area around the pool itself was great.
- Marianne (8/5): - Nice hotel
- Manuel (10/5): - Todo excelente! Magnifico servício
- Shane (8/5): - It was a little difficult to communicate with the staff but they did their best and our Spanish isn’t great
- Anne (10/5): - Nice and modern hotel- beautiful location!
- Kerry (10/5): - Service was top notch, Wendy especially went over and beyond to help us receive a package even after we left the hotel. The location was perfect for a true tranquil getaway, the food was really good and reasonably priced and the room was spacious with nice balcony. Poolside lounging was perfect after the hike to Las Grietas which was a short 10 minute walk away.
- guy (10/5): Très bon hôtel. Accueil chaleureux. - Très bon hôtel moderne et confortable avec un accueil exceptionnel du responsable de l’hôtel Wendy.
- Juan Ignacio (8/5): Lindo hotel pero alimentos y bebidas malo - Un hotel muy lindo, pero con un desayuno muy malo, sin variedad de elección. Tiene la capacidad para ser un increíble hotel pero la parte de alimentos y bebidas es muy pobre
- Verified traveler (8/5): - First, the staff is so helpful and kind! The thing we were less enthusiastic about was that it was very difficult to get basic toiletries like soap, clean towels or shampoo. We had to repeatedly ask.
- Lindsay (10/5): Palo Santo is Awesome - Because the ferry's were overbooked we had to spend a night in Santa Cruz. Thankfully Palo Santo had rooms. This is a very neat hotel on the opposite side of the bay. You have to take a sea taxi to get to it. The breakfast was tasty and the room was crisp and clean. We swam and chilled out by the pool prior to our departure - the perfect way to end our Galapagos excursion!
- FH (6/5): - Upon booking, was not apprised that hotel was involved in a dispute; locals disclosed this. The hotel has potential, but it is not living up to it. First,unfortunate reality: Upon arrival, found staff lacking; there was no bell staff and we had to haul our luggage from the water taxi to the hotel and up stairs to our rooms; there was no elevator. Front desk was unmanned during the hours as represented and none of the staff were uniformed or wore name tags. There is a restaurant on-site and a bar; neither was staffed. We accessed both for glasses, etc. We were not provided wi-fi in our rooms; access to internet through US-based cell service (i.e., hot spots) was limited due to internet accessibility. The business center was not set up; we went to a store across the bay to print tour information (for a fee). The person assigned to assist at check-out indicated she was not able to access the internet to process the credit card payment, after several attempts with a hand-held device.The level of hospitality and services was not what was expected. On the positive: we stayed in suites which were roomy. When the refrigerator stopped working, the repairs/replacement were made within a day. There was one person on-site daily and he was attentive to feedback. We liked the location--it was quiet, and close to Las Grietas and two other nice restaurants.
- Verified traveler (8/5): - Beautiful estate. This hotel is located by Finch Bay. Once you get to Puerto Ayora, you need to take a water taxi to Finch Bay. 80 cents during the day, $1- after 7pm. Water taxi comes every 5-10mim. Once you have 3-4 ppl on board and wait about 4min, it start moving. It takes about few minutes to Finch Bay. This Finch Bay is by Playa de Los Alemanes. “German Beach” as you can read lots of German settlers. According to the local, after World War 2, lots of German came to Galapagos and hide around the area. The very first one was supposed to be extradited but he passed away before that. The locals call the area of German. This property is own by very well known person in Ecuador. They built about 5 years ago but because of the neighbor ( Playa de los Alemanes) oppositions they could not operate. Many locals know what happened to the property, and they are not happy about the situation. Made us very upset what they went through because of the neighbors. This is a very modern and beautiful property, just need few TLC. Once you get off at Finch Bay, keep walking straight, up and down the hill, you pass the white building, then you see a pond, make a right there, you will see the hotel. It’s less than 5 minutes walk, very romantic. The room is very large, nice swimming pool, walking distance to the quiet beach. The staff, all of them are very nice. Away from the noisy town, this is a gem!
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