GRAND CITITEL Hanoi Hotel & Spa
Location: 13B Tong Dan, Trang Tien Ward, Hoan Kiem District, Hanoi, vn
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Central Location in Hoan Kiem District
Located just minutes away from top attractions like the Vietnam Revolution Museum and Hanoi Opera House, Grand Cititel Hanoi Hotel offers the perfect base to explore Hanoi.
Modern Amenities and Comfortable Rooms
Experience comfort in every corner with stylish rooms equipped with air conditioning, flat-screen TV, and private bathrooms with free toiletries.
Convenience at Your Fingertips
Enjoy a hassle-free stay with 24-hour front desk service, self check-in machine, and a gym room available. Plus, indulge in a daily buffet breakfast at the on-site restaurant.
Book now for an unforgettable stay at Grand Cititel Hanoi Hotel, where convenience meets luxury.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Massage services
- Currency exchange
- Non-smoking throughout
- Shuttle service (additional charge)
- Concierge service
- Allergy-free room
- Kid meals
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Happy hour
- Cooking class
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Deluxe Twin Room
The twin room features air conditioning. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Air conditioning
-
Superior Twin Room
The twin room features air conditioning. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Air conditioning
-
Deluxe Twin Room
Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with streaming services, soundproof walls, a mini-bar, a seating area as well as a quiet street view. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Hand sanitiser
-
Twin Room with City View
Providing free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with streaming services, soundproof walls, a mini-bar, a seating area as well as city views. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Hand sanitiser
-
Deluxe Queen Room
This double room features air conditioning, an electric kettle and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Air conditioning
- Electric kettle
-
Grand Deluxe Room
2 Large Twin Beds
Soundproofed room
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access
Entertainment - 43-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, room service (limited hours), free bottled water, and free tea bags/instant coffee
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Luxury Room
1 King Bed
300 sq feet
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access
Entertainment - 43-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, room service (limited hours), free bottled water, and free tea bags/instant coffee
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Grand Deluxe Room
1 King Bed
258-sq-foot room with city views
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access
Entertainment - 43-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, room service (limited hours), free bottled water, and free tea bags/instant coffee
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Suite Twin Room
2 Large Twin Beds
280-sq-foot room with city views
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access
Entertainment - 43-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, room service (limited hours), free bottled water, and free tea bags/instant coffee
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Deluxe Double Room
This double room features air conditioning, an electric kettle and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Air conditioning
- Electric kettle
-
Suite with City View
This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with streaming services, soundproof walls, a mini-bar, a seating area as well as city views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Hand sanitiser
-
Twin Room with City View
The twin room provides air conditioning. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Air conditioning
-
Large Double Room
The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
-
Suite City View Room
1 King Bed
279-sq-foot room with city views
Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices) and wired internet access
Entertainment - 43-inch flat-screen TV with cable channels
Food & Drink - Electric kettle, room service (limited hours), free bottled water, and free tea bags/instant coffee
Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, slippers, and a shower with a hydromassage showerhead
Practical - Safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
- Soap
- Laptop-friendly workspace
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Superior Double Room
This double room has a tile/marble floor, air conditioning and electric kettle, a flat-screen cable TV, mini-bar and tea/coffee-making facilities.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Hand sanitiser
-
Standard Suite
The air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. This wheelchair accessible suite has soundproof walls, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Hand sanitiser
-
Deluxe King Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious double room offers air conditioning, soundproof walls, a mini-bar, a seating area, as well as a flat-screen TV with streaming services. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Hand sanitiser
-
Deluxe Double Room
This double room has a tile/marble floor, air conditioning and electric kettle, a flat-screen cable TV, mini-bar and tea/coffee-making facilities.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Hand sanitiser
-
Grand Deluxe King Room with City View
This double room has a tile/marble floor, air conditioning and electric kettle, a flat-screen cable TV, mini-bar and tea/coffee-making facilities.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Carbon monoxide detector
- Hand sanitiser
Guest Reviews
- Cornelia (9/5): moderne Zimmer und schöne Dachterrassse - Das Zimmer war modern und geräumig. Gutes Frühstück ab 6 Uhr. Tolle Lage und nettes Personal. Schöne Dachterrasse.
- يوسف (8/5): -
- Paola (9/5): Au calme et avec du personnel adorable - L'amabilité du personnel : Lisa et ses collègues ont été adorables. Le calme dans l'hôtel malgré sa position très centrale. Les chambres La qualité du petit déjeuner, même si le choix est grand, je trouve que ce n'est pas superbe. Cependant ça fait très bien l'affaire
- Marcus (1/5): - Nothing
- Resureccion (8/5): - Service No bidet.. hassle
- Hazel (10/5): Lovely stay with friendly staff - This was a lovely hotel in the French Quarter. The staff were extreme friendly and very helpful. The breakfast had a good selection including enough for vegans Nothing
- Pita (10/5): -
- Laszlo (6/5): -
- Dwi Imelda Wangsa (7/5): Overall it was ok. - The cafe staff didnt really understand english. I asked for half cooked scramble egg buat they cooked it until very well done. Also We are not allowed to take the slippers.
- Khuê (10/5): - Khách sạn tuyệt vời Bạn nhân viên lễ tân tên Tiên thân thiện, niềm nở, hỗ trợ nhiệt tình
- Guillaume (9/5): - Accueil agréable, belle chambre calme. Literie confortable. Petit déjeuner varié. Bon emplacement.
- Ward (10/5): Wauwza - This was our 2nd stay at the Grand Cititel. We loved everything from the convenient location to the spacious rooms and amazing breakfasts buffet. Special thanks to Candice, Lisa and Jenny who went the extra mile to make our stay unforgettable. Absolutely nothing
- Ward (10/5): - Clean modern rooms Excellent breakfast buffet Friendly staff Nothing I can think of
- JOEVILYN (5/5): very expensive, not worth the price - accessibility very expensive and the alley to the entrance is dirty, full of motorbikes and street food
- Allin (10/5): Safe and clean no need to pay more. - Only issue we had was the taxi we’d book through the hotel to pick us up from the airport didn’t show but they deducted it from our bill.
- Danielle (9/5): -
- Ankit (8/5): -
- minza (7/5): -
- Fernanda (9/5): All good but pool is a lie - Excellent location, not very noisy considering where it is, clean and with a good breakfast. The pool in the picture is a lie. It’s a big jacuzzi, it was dirty. The photographer did a miracle in the picture to look that big
- Ivy (9/5): - Big room ! Nice mirrors and good location Everything was good
- Tan Anh (7/5): - Friendly staff, good location and decent breakfast. Room has no place to put luggage. Had to put it on the bed to get stuff.
- Wayne (8/5): - Excellent location and great value for money Noty
- Gitte (7/5): Ok hotel - Beliggenheden var ok og det venlige personale At vi fik et værelse uden vindue. På Booking.com viste værelset at der var vindue og siddeområde med stol og bord hvilket heller ikke var rigtigt. Værelset var storting dejligt og skøn seng men havde ikke valgt værelset hvis der havde stået det var uden vindue. Receptionen bekræftede fejlen og prøvede ud fra hvad de sagde om vi kunne flytte værelse men det kunne ik lade sig gøre. Vi fik tilbudt at få taxa til lufthavnen betalt og to drinks men vi skulle ikke i lufthavnen bagefter så…. Hvis man er ligeglad med at have et vindue så ok men vil ik booke det igen. Værelse 301 uden vindue.
- Roger_Sabrina (9/5): Great location - Great location and very helpful and courteous staff. Particularly Mrs Kim at Reception. Breakfast was good with a nice variety of foods to choose from. Nothing
- Sharon (8/5): -
- Louise (7/5): -
- Mathilde (10/5): Très bon séjour - Personnel au petit soin, grande chambre lumineuse et propre, literie très confortable, calme
- chloe (8/5): - L'hôtel est très bien placé, a 10 min à pied du centre ville. Les chambres sont spacieuses et confortables. Le personnel est adorable, et parle bien anglais. J'ai pu échangé avec Thomas via WhatsApp avant notre arrivée au Vietnam et il m'a même conseillé sur mon itinéraire. Jolie rooftop avec petite salle de sport L'hôtel ne dispose pas d'une grande piscine comme sur les photos, mais d'un petit jacuzzi qui ne fonctionnait pas quand nous y sommes allés. Dommage !
- Alex (9/5): Calida-precio 10 - Calidad precio, MUY bueno
- Ricardo (8/5): -
- Taku (8/5): - スタッフが素晴らしい。紹介してくれた近くのレストランも地元の人用で美味しかった 部屋のアップグレードしてくれたが狭かった。景色も良くない。
- Nitin (3/5): Think before you book this place - I am writing to provide feedback regarding my recent stay at your property. While there were several positive aspects of my experience, I believe it is important to address a few concerns that could significantly enhance guest satisfaction. Firstly, I found the location to be somewhat inconvenient, particularly as the hotel is situated inside a lane that does not allow for direct vehicle access. This could pose challenges for guests with heavy luggage or those relying on transport services. Additionally, I found the rooms to be quite small. A bag measuring 4 ft by 4 ft was difficult to accommodate, which made for a less comfortable stay. It would be beneficial to provide clearer information regarding room dimensions for future visitors. Also there is no water jets in the toilets, no restaurant to order food :-( overall not good
- Nitin (5/5): Think before u book this place - nothing overall hotel with location, rooms etc... NO resturant to eat if needed
- mario francesco antonio (6/5): Non tutto è oro quello che viene dichiarato - La gentilezza personale La camera malgrado fosse una de luce ridotte dimensioni per passare da una parte all' altra del letto e spegnere le luci che erano solo da una parte bisognava essere magrissimo in quanto la distanza dai piedi del letto e la parete era di 20 centimetri!! La tanto decantata vista sulla città era una vista si una discarica. L' ingresso dell' hotel era in un vicolo penoso.
- Johanne Lybecker (6/5): -
- João Miguel Silva (1/5): Dirty location - I arrived at night and had a really bad experience trying to find Grand Cititel Hotel in Hanoi. The hotel is actually located in a small valley that’s very hard to find, and cars can’t even get inside. The path leading down was full of rubbish, which made the whole area look dirty and unpleasant. After seeing the condition of the place and struggling just to reach it, I decided to leave and find another hotel instead.
- Giang (9/5): -
- Frans (7/5): Friendly priced hotel in French quarter - Location, close to bus drop off, from Cat Ba. Complete breakfast buffet N/A
- T (9/5): -
- 禹伶 (5/5): - 地點非常好，距離還劍湖、歌劇院都非常近 讓我與家人的旅程規劃非常順利 前台服務人員也都非常親切。 我的房間裡完全收不到訊號，就連飯店提供的wifi也完全無法使用 只有房間玄關位置接收的到，這讓我感到非常不方便 另外，房間隔音不是很好。 以這樣的價位來說，飯店整體設備與環境都顯得十分老舊， 其他的設施與服務也相較其他同等級飯店收費更高。
- Dawn (10/5): - Very helpful and friendly staff Nothing
- Paul (8/5): - Quiet Quite expensive for Vietnam
- Techang (6/5): For the money I expected more than that - The hotel location is good The walls are very thin and we had a lot of commotion on our last night, and we had to call the front office The shower is not separated from the bedroom. Has a lot of water logging outside the shower The breakfast is a bit boring. Some hash browns would be nice and the bacon was terrible
- Truong (10/5): Thật tuyệt vời - Bữa sáng rất ngon miệng. Rất thuận tiện cho việc đi lại
- rayan (10/5): amazing stay - Thomas, Ivy and Leah were amazing. The customer service is top notch
- amie (9/5): -
- Frederic (9/5): - All of the front desk staff, and the cleaning crew that I contact with, treated me like an old friend not just a customer. This includes Lisa, Bryan Toni, Patrick, Thomas and Bong. The breakfast is fantastic, the room was very nice, and the location was close to the Opera House and Ho Hoan Kiem. I read some negative comments about the alley access to lobby. It isnt great, but it is also nothing to worry about. It is wide, well lit, and people coming and going all the time. The gym equipment could use repairing and the hot tub was never hot when I tested it.
- Arcady (10/5): - Very good hotel in the heart of the town. Perfect location, 5 minutes walk from Opera House. Comfortable rooms, good breakfas. Professional and friendly staff. Very special thanks to reception super crew Ivy, Henry, Thomas and Bryan!
- Thomas (10/5): The staff was very helpful! The room was clean and the location excellent! -
- SONIA (9/5): Parfait - L’odeur de l’établissement ainsi que le rooftop
- Chiu (7/5): - Soundproofing really needs improvement.
- Vanessa (10/5): - Rooftopbar
- CINZIA (10/5): - La colazione veramente top, Patrick alla reception super gentile e disponibile Nulla
- Matthew (9/5): - My wife and I had a wonderful stay at this hotel, and the entire experience exceeded our expectations. From the very beginning, six months before our trip even started, Thomas (Quan) Dinh went above and beyond to help us plan everything we needed. He assisted us with tailoring our Day trip to Ninh Binh, helped with arrival arrangements (taxi and late-night food delivery), and shared incredibly helpful tips that made our stay smooth and stress-free. Throughout our stay, the service was outstanding. Thomas and his team’s care and attention made a real difference. Even after our stay, his team kindly helped us by keeping our luggage for a few hours while we went out for lunch before heading to the airport, which we really appreciated. We are deeply grateful for all the support we received before, during, and after our stay. Overall, the hotel, the staff, and the service were exceptional. We had an amazing time in Hanoi and would highly recommend Thomas and his team (including Ivy & Lisa) to anyone planning to spend a few days there.
- Eleanor (8/5): - Quiet.
- Daniela (10/5): - Great!
- Natasza (10/5): -
- Cat (7/5): - Basic and no frills hotel. Location near Hoan Kiem lake. Stay was pleasant and hotel staff very helpful. Especially Brian and Ivy. Both were very professional, friendly and spoke good English. No table space to put our things on. Pillows not comfortable. Gym equipment needs servicing.
- Luis (7/5): - La atencion La entrada al hotel. Horrible
- Olakunle (9/5): Enjoyable, great location, nice room, helpful and professional staff. - The staff and service were all superb; always ready to asists and provide anything required. Thomas, Ivy, Lisa, Frank, Tony; the young man that was at the bar on Wednesday (i did not get his name), was a great gentleman with a lot of knowledge and i had a good chat with him. I really enjoyed talking with Frank as well. The restaurant staff were a credit to the hotel and represented Vietnam very well. Nothing to dislike; however, the rooftop bar/garden, could be made to look more comfortable for guests.
- Jacqueline (10/5): - Nice hotel in good location, would stay again. Lovely rooftop bar with very cheap cocktails. Nothing.
- Isabel (8/5): Boa - Ótima localização para visitar a cidade. Bom pequeno-almoço. Nada a apontar
- Khuê (10/5): - Khách sạn tiện nghi, ngay trung tâm đi lại thuận lợi, các bạn nhân viên Tiên, Chung, Quân take care rất tốt
- Ifunanya (10/5): The staff members, cleanliness and food - Everything was amazing especially the staff members Thomas, Jenny, Tony. I am so greatful for a lovely peaceful and amazing stay. The breakfast was SENSATIONAL. Thank you to everyone that made it so lovely.
- Mireille Bianca (8/5): - Das Preis-Leistungsverhältnis ist ausschlaggebend für uns gewesen. Die zentrale Lage und, wie immer in Vietnam, das freundliche Personal! 😄
- Emily (10/5): Comfortable stay within walking distance to many tourist spots - The staff were very friendly and commentating. It was all good.
- Merry (8/5): - Foods The room smaller than foto
- caroline (9/5): - Thomas helped us a lot to organise our trip in Hanoi. We only had one day ( instead of 2) and Thomas gave us very good advice. Thank you, Thomas !
- Edward Donald (9/5): - Good location. Good breakfast. Helpful staff.
- patricia (9/5): Friendly and exceptional service - The staff were very friendly and helpful Nothing
- Malichanh (8/5): - Clean room and good breakfast None
- Balázs (9/5): -
- Lizandra (8/5): - Ubicacuón y persoal atento y amigable
- Pablo (8/5): Si quieres calidad a un precio razonado y cerca de Old Quarter - Personal muy bueno (en especial el chico de gafas que nos vendió una excursión). Desayuno impresionante, el mejor en Vietnam de mi estancia. El ascensor es suuuuper lento, para un hotel con tantas habitaciones. Las habitaciones tampoco son enormes, pero muy cucas y bien repartidas.
- JIA-LIANG (10/5): - Excellent service but my room is very expensive.
- Duong (8/5): - Phòng rộng, khu lobby thoáng đãng Thang máy nhỏ và cũ
- THI THU THOM (10/5): 很棒 - 很棒 沒有
- christian (9/5): -
- Khrisbelle (9/5): -
- Evandro (9/5): Ótimo custo-benefício em Hanói - Muito bem localizado. O fato de ser dentro de um beco estreito me preocupou um pouco, mas não foi nenhum problema, era bem seguro. Hanói é uma cidade muito segura. O café da manhã era excelente. Os funcionários nos trataram muito bem, nos ajudando com dúvidas sobre a cidade. Nada
- Evandro (9/5): Ótima opção em Hanói - Muito bem localizado. O fato de ser dentro de um beco estreito me preocupou um pouco, mas não foi nenhum problema, era bem seguro. Hanói é uma cidade muito segura. O café da manhã era excelente. Os funcionários nos trataram muito bem, nos ajudando com dúvidas sobre a cidade. Nada
- Marica (7/5): - Great location, vwry comfortable bed and pillows The isolation of the door is zero, you can hear and wake up for someone passing the corridor. People were often shouting outside or in other rooms so was waking up often for the noise.
- Roy (8/5): -
- Murali (6/5): -
- desmee (8/5): -
- Bartosz (6/5): Jest ok, tylko uwaga na hałas - Fajny hotel z miłą obsługą i w dobrej lokalizacji, ale… Drzwi bardzo mocno przepuszczają dźwięk. Jeśli ma się głośno rozmawiających sąsiadów albo duży ruch na korytarzu to ciężko o spokój.
- C (9/5): -
- Nuria (9/5): -
- Vera (9/5): A very nice hotel for the price, comfortable and quiet. Despite the unusual room layout, we had a great stay and might c - What we liked: The room was really spacious and comfortable, with a big, cozy bed. At first, I thought the location, tucked between buildings and accessed via a narrow alley, might be inconvenient, but it actually made the room very quiet despite being in the center of Hanoi — the city never sleeps, but inside we could sleep peacefully. Windows looked out onto an office building, which also added to the quiet. The hotel is clean, cozy, and the staff were very polite and helpful. Overall, for the price, it was excellent. Even though the room is large, part of it is wasted space due to a long corridor. The bathroom and toilet are right next to the bed and separated only by a curtain, which makes it noisy and reduces privacy – especially if you need to get up at night.
- Merve (10/5): -
- Awugosi (10/5): - The he bedding was clean and staff were friendly Helpful staff
- Huyền (1/5): Tệ - Đây là khách sạn đầu tiên cả sale và lễ tân dồn mình vào đường cùng. Mình có giá đối tác nhưng bên đó để cao hơn booking, mình phải đặt qua booking mặc dù là cty du lịch. Mình nhịn cho qua mặc dù đã năn nỉ thương lượng, nhưng sale coi thường. Về check in xong xuôi thì 1p muốn extend. Chúng nó ép mình 1 là lên booking đặt và bắt buộc đặt hạng đang ở mới được. Mình bảo muốn đặt trực tiếp luôn tại ks thì giá bn, LT yêu cầu giá bằng Bk. 110$/ phòng. Đắt hơn gấp đôi so với bk cũ. Sau mình bảo mình có giá TA thì lại không trả lời. Cuối cùng phải im lặng đặt ks khác. Quá ác. Sale ks khinh thường khách lẻ, TA. Một ks chưa bao giờ mình gặp trong phố cổ. Quá đáng sợ
- shira (10/5): - The gym facilities needs oil to function smoothly
- Henry Pyo (9/5): -
- Cristian (10/5): Excelente - Buena ubicación , atención excelente y las habitaciones espaciosas y cómodas.
- Daniel Alberto (10/5): - There is no words to describe the staff professionalism, attitude and amazing service!! Indeed it exceeded by far our expectations. Special thanks to Lisa at the front desk, Quan Dinh the tour specialist and a friendly hug to Leu which served us amazing Negronis at the rooftop bar!
- Huan (10/5): - Best value. Room is clean and efficient. Staff are friendly and helpful.
- Aiko (9/5): - 出張で利用。とても良かったので、次回も利用したい。 ・スタッフが親切で対応が良い。 ・朝食が美味しい。 ・窓が広くて開放感がある。 ・部屋が綺麗。 ・廊下の音がよく聞こえる ・ウォシュレットではない(ベトナム式の水が出るホースもない)
- Indrė (8/5): Tikrai sugrįžčiau, vien dėl gausių pusryčių - Labai patogi, didelė lova. Puikus dušas, ir stipri vandens srovė. Labai įvairūs ir skanūs pusryčiai. Malonus personalas, kuris išleido ryte check outo metu. Atvykau naktį, apie tai buvau informavusi viešbuty, bet registratūroje nieko nebuvo. Nors į žmogaus judesį reaguoja signalizacija, kuri daug kartų informavo apie atvykimą, niekas nepasirodė. Ilgai pralaukiau, bet nebuvo nė gyvos dvasios, buvau išvargusi, norėjau greičiau į lovą. Galiausiai pradėjau po visą viešbutį ieškoti kažko kas priimtų ir įleistų į kambarį, kol galiausiai radau registratorių miegantį ant grindų viename iš sandėliukų.
- Nishida (10/5): - Mr Quan Dinh was very kind and helpful when we needed to communicate in Vietnamese with a tour company and about other things. He called the company and helped us make the arrangements for the tour pickup from the hotel. He is knowledgeable and gave good suggestions of restaurants and attractions around the area. Mr . Dinh, Leah and the other staff were very professional at check in and check out . People like Mr Dinh help out visitors like us to make wonderful memories of our first time trip in VietNam. It was a pleasure to have met someone really nice like him. The facility was clean and comfortable. Keep up the good work. The weather was very hot and humid at the time of our trip. There was not enough time to see the whole area. It was hard to get used to the number of motorbikes on the road and crossing. Though these are not the hotels fault .
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