Hotel Cartagena Dubai

Name: Hotel Cartagena Dubai
Address: Cra 1 No. 9-82, Bocagrande, Cartagena, 130001, Cartagena, CO

Location: Cra 1 No. 9-82, Bocagrande, Cartagena, 130001, Cartagena, CO

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Welcome to Hotel Cartagena Dubai, where luxury and relaxation meet just steps from the beautiful Bocagrande Beach!

Spa & Wellness
Indulge in rejuvenating body treatments and facials at our on-site spa, or unwind in the sauna after a day of adventure. Restore your energy in our outdoor pool while sipping refreshing cocktails from the poolside bar.

Dining Delights
Experience culinary bliss with our all-inclusive dining options that feature a variety of delicious meals and beverages. Whether you enjoy casual snacks in the coffee shop or dine at our restaurant, you're guaranteed a satisfying experience.

Convenient Amenities
With complimentary Wi-Fi, a 24-hour front desk, and concierge services, your every need is covered. Plan events in our versatile meeting spaces, or take advantage of our complimentary shuttle for a day of shopping or exploration.

Don't miss the opportunity to immerse yourself in the vibrant culture of Cartagena—book your stay today!

Important Information

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:00 AM to 9:00 PM.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
At check-in, guests must provide a record of full COVID-19 vaccination.
The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 12 days prior to check-in.

Policies

Check-in: 03:00 PM - anytime

Check-out: 12:00 PM

Amenities & Facilities

Boat tours nearby
Fitness facilities
Area shuttle (surcharge)
Arcade/game room
Nightclub
Free WiFi
24-hour front desk
Terrace
Luggage storage
Sauna
Concierge service
Steam room
Elevator
Fitness facilities
Gift shops or newsstand
Conference space
Bicycle rentals nearby
Breakfast available (surcharge)
Television in common areas
Arcade/game room
Nightclub
Safe-deposit box at front desk
Multilingual staff
Porter/bellhop
Smoke-free property
Wedding services
Ecotours nearby
Billiards or pool table
Tours/ticket assistance
Wheelchair accessible parking
Area shuttle (surcharge)
Casino shuttle (surcharge)
Cruise terminal shuttle (surcharge)
Free shopping center shuttle
Theme park shuttle (surcharge)
Conference center
Parking (limited spaces)
Playground on site
Free self parking
Rooftop terrace
Segway rental/tour nearby
Airport transportation - pickup (surcharge)
Beach shuttle (surcharge)
Beach umbrellas
Beach sun loungers
Pool sun loungers
Free long-term parking
Beach towels
Boat tours nearby
Water dispenser
Ballroom
Banquet hall
Reception hall
Casino nearby
Wheelchair-accessible van parking
Wheelchair-accessible on-site restaurant

Rooms Available

Superior Ocean View

1 King Bed
323-sq-foot room with ocean views

Internet - Free WiFi
Entertainment - 40-inch Smart TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Smart TV
Standard Twin Room

2 Double Beds
Overlooking the city

Internet - Free WiFi
Entertainment - 40-inch Smart TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Smart TV
Master Suite Ocean View

3 King Beds
592-sq-foot room with ocean views

Layout - Bedroom
Internet - Free WiFi
Entertainment - 40-inch Smart TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Smart TV
Superior Twin Room

1 King Bed and 1 Double Bed
Overlooking the sea

Internet - Free WiFi
Entertainment - 40-inch Smart TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Smart TV
Standard Room

1 Queen Bed
215-sq-foot room with city views

Internet - Free WiFi
Entertainment - 40-inch Smart TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Smart TV
Junior Suite Ocean View

1 King Bed and 1 Double Bed
462.9-sq-foot room with ocean views

Layout - Bedroom
Internet - Free WiFi
Entertainment - 40-inch Smart TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Smart TV

Guest Reviews

Q4038XSlaurao (4/5): For being Dubai, the furniture and the hotel are outdated and breakfast is a same and hard bread and cold sausage. - Definitely need to upgrade the hotel, the furniture, the bedding all needs to be updated. Please update hotel it’s in a good location centralized access to the mall small shops in small restaurants and the beach is good.
jose (10/5): - Beautiful places to stay with the family
Rafy (6/5): - The ocean views are amazing, the breakfast is good and they have fair variety, but on our first night the hotel had no running water and we were stuck before our tour. We contacted reception and they kept lying until they said that the entire area had no running water. That is wack because a hotel is supposed to provide 24/7 water. Would stay there again? It’s a no from me due to that inconvenience.
L4752BDrobertb (4/5): A COUPLE AT THE DUBAI - So with the name Dubai in the caption, I thought this would be one great hotel. Sadly, I was mistaken. The lobby is large but hot, no AC. There was a lot of people checking in and only one person working, so it took a while. The check in staff looked bored, I thought they were just hot. The room was old, smelled old and very disappointed in the quality, definitely needs a renovation. No restaurant BUT they have a buffet with a very limited selection. and did I say it was hot.
miguel (4/5): - Nesecita tremenda renovación nada es como lo que se ve en fotos, todo sucio y antiguo
AIMEE (2/5): - People are really friendly, nice and very helpful but the Hotel wasn't the best experience, serious problems with Air conditioning, and after they moved us to another room, second didnt have hot water, based on the pictures, I was expecting better quality overall.
Yamina (2/5): - El servicio pésimo. Nadie nos recibió las maletas al bajar del taxi. Mucha limitación con los horarios de la cómoda. Las bebidas, nada que ver comparado en otros hoteles .Nada de variedad con la cómida. No hay comodidad en los cuartos. O teníamos donde poner la ropa , No hay closet . No servicio a habitaciones .
Erika Maria Veloz (6/5): - The pool was dirty people left bottle and cup onside the pool the pool chais and furniture were dirty and old
Fabian De (2/5): - I left the premises couple minutes after check in. Still waiting from Expedia response regarding case 8471137
MATTHEW (4/5): - My jewelry went missing here. Property advertises amenities that are falling apart. Cheap vibes here. They will nickel and dime you wherever they can. For example, you’ll pay $45USD per person if your family stops by during the day.
Avo (8/5): - It needs upgrades, maintenance ... Staff is great...
Nicholas (4/5): - I stayed at Hotel Cartagena Dubai for my birthday, and I was honestly so disappointed. I had high hopes based on the photos online, but they were completely misleading — definitely catfishing. The hotel looked old and worn out from the moment we arrived, and I immediately regretted booking it. We had reserved a king room (online said slept two people), At check-in, we were charged more than what was listed online for the additional person, which felt unfair and unprofessional. For the price, we expected much better — especially since places like the Hyatt are at the same level price-wise and offer a far superior experience. The room was at least clean and smelled good, but everything felt dated and poorly maintained. It just didn’t feel special — definitely not the kind of place you want to celebrate a special occasion like a birthday. Also, it’s not centrally located at all. We ended up spending most of our time (and money) in the Walled City, which is absolutely where you should stay if you’re visiting Cartagena. I wouldn’t stay at Hotel Cartagena Dubai again. If you want a memorable trip, skip this one and book something inside the Walled City — trust me.
Leonor (2/5): - Terrible bad
David (10/5): - Great staff great location! The girl at the little desk on the side of the lobby who set us up with the boat adventure to Ibiza island was amazing. She was very knowledgeable, she recommended us to visit this place. She was right! we had a wonderful time.
Gina (6/5): - Outdated. Lack of staff. Low light in some areas. Theme was something of the 90s. Felt more like the old Luxor hotel in Las Vegas
pastos (10/5): - l'hôtel est ancien mais propre la literie est excellente le personnel très serviable la nourriture est très bonne
Van (6/5): - It’s all inclusive but it’s a lie, very limited hours, menu and space. It is not a all inclusive hotel as they charge for. I would not come back again
Jelani David (6/5): - There was a number of things wrong in my room. The phone didnt work. The wifi was sometime-ish. Shower did not produce hot water. And there was no fixtures or drawers or anything for my clothing. Paint was dripping off the wall from the Air conditioner. And my safe wasnt working. But, maybe i had a bad unit. No one else in my party had these complaints.
Ryan Kurt (8/5): - Very nice overall.
Voyage33649932727 (2/5): Beautiful building from outside, but everything is bad inside - A/C very loud. We found small roaches in the room. Food was really bad. Just one restaurant that serves a very limited buffet. Service es mediocre. No small towels in the room, no bottle of water, lousy breakfast. The only good review is that the room is big and beds are conformable
Consuelo (2/5): - Very bad experience. Pay the same and go somewhere else for more. Dont get fooled by the name. The images are deceiving. This property needs urgent renovation. The see-through floor squeaks when you step on it. The service was terrible. Water was dripping into the bedroom. I asked the front desk 4 times to fix the water leaqu nonone showed up. When you call the front desk, no one never picks up. I spent 20 minutes daily drying puddles in the bedroom. The all-inclusive is only worth for the comfort and time efficiency. But the food meets minimum aceptable standards. We found a hair ingraved on piece of bread. As far as the drinks go, the bartender does not even know what kind of beer they offer. It did not taste like I wanted another one. I'd rather pay for something with a lable. The hard liquor was whiskey in a slushy. When i asked about the type of whiskey, she didn't have an answer. If you dont stack up with water during the day, be prepared to pay at night. Let's just not talk about the guym. If for any reason you still decide to stay here, make sure you call and ask about additional charges. We were charged additional "tax" on top of expedia tax. Basically, we got taxed twice, and or you can say trump tarrifs are expanding
LAURA (4/5): - The hotel is in a great location close to everything. The room we stayed had a great ocean view. But we had bo hot water, the a/c only worked partially, the electric and USB outlets didn't work, we couldn't call to report these problems became our phone didn't work either. We reported all of these at tbe front desk but nothing was done about it in tbe 2 days we stayed.
Jose (2/5): - No hay ningún buen servicio
rudyaR7596TD (4/5): 0 - We saw several roaches, the food was below average, poor selection, it’s not really all inclusive, water was not included on the deal we only received 4 bottles per room for the entire stay , the included alcoholic drinks that were included were mostly slushy drinks and flat tap beers,
Fernando (4/5): - En el ban̈o habia humedad en el piso que salia del tanque del agua eso terrible todo el tiempo, no tendicen que la tarjeta que electronica es para ponerla a la entrada de la puerta y eso activa las luces (llamas a recepción pensando que no hay luz) vi muchos huespedes pasar por eso 😉
Pierre (6/5): - You have to clean the carpet in the elevator, why is water only available the first day? As other mentionned the food is not a 4*! There is a need for hanging more clothes/towells in the rrom. The window view is nice.
Daniel (10/5): - I would highly recommend this hotel!
Faisury (8/5): - NO ES NADA COMPARADO ALA COMIDA QUE OFRECEN EN LAS PROPAGANDAS, NO TIENEN MUCHA VARIEDAD EN EL BUFETE QUE PONEN.
Sarah (4/5): - Literally good enough for sleeping. The food is mediocre and the night staff and security are extremely rude. Def stay somewhere else if you can afford to do so.
Luis (2/5): - that room have bug my wife got bites not clean
john (10/5): - My stay would not have been complete without Oscar at the pool bar..very abreast with issues and very helpful.If you hapoen to be at the hotel Contact Oscar he would take care of you.
Bijoy (2/5): - Poor service, will not recommend this hotel.
Paul (10/5): - Good
cande (2/5): - I asked Expedia to help me recover my money the second day I was at this place. I don’t think it should be included in any of your listings as a place to go. It’s very expensive, and it needs to be closed down. It’s very, very gross
Rolando (10/5): - I love it
Armando (10/5): - It’s close toeverything
Oscar (10/5): - Perfect
J. Luis Cuauhtemoc Tovar (2/5): - The view was excellent, but rest was very poor
Mayra (2/5): - Poor Food, and no hand Towels and no wash clothes
Kevin (4/5): - I would never visit again this property and place.
Marlyn (6/5): - House keeping needs more attention. There were some areas that were not cleaned, or were moldy. Food served at the buffet was good, but portion sizes were small and limited. Staff were nice enough but not friendly/inviting. The elevator doors close too sudden and quick, which is a hazard. The pool area are very small for a big hotel.
Resort776793 (6/5): Beautiful place be awared of lack of privacy from bathroom and shower door in room - Pros: Beautiful hotel, good food, spacious rooms and big beds. Very nice people. Pool is big but can get too crowded. Beautifull view Cons: need to take into consideration that if you are sharing a room with someone, you better be prepared to have zero privacy for bathroom use or shower. We had a doble room. Big king bed and nice full bed. Shared room with husband, 6 years old daughter and mother. The bathroon and shower door are CLEAR (faded) and there is nothing in between. we have travel together and shared rooms but there has always been regular bathrooms (with normal not clear door) that kind of made the room experience a little awkward. We ended up putting the room blankets on the doors to cover it. Also they will only give you 1 key card to open the room. If you are planning to do certain things separated from your roommates better request a second key card and pay the deposit (20.000 colombian pesos) that will be return to you at check out. The electricity in the room is powered by your door key . (when you walk in the room you have to place the key in a little thing on the wall. If key is not inside there is not power in room). So make sure you get an extra. Make sure you find out the time and hours for meals if you have your all inclusive. Food runs out quick and they don't always replenish or takes too long.
Patrice (10/5): - You feel like you home ,love you guys for your great services
sarah (6/5): - The room is the best I have ever had with the huge window taking up the whole wall facing the ocean. Huge room stunning view . The all inclusive food was not worth it For me, lots of people lots of kids not a lot of room to sit kind of hot not that clean. But still a cool place to stay . Beach in front was awesome and swimable. Not one vendor bothered me. It was worth my money. Next to mall and tons of food.
Josie-Elise (10/5): - Coming from USA, Virginia.. THIS IS AN IDEAL STAY HOTEL!! Perfect!!
Isabell (8/5): - The property was nice and the staff was very friendly and helpful. Drawbacks were no washcloths or hot water. The water for the shower was lukewarm. The pool was very nice.
Furtuna (2/5): - this is by far the worst hotel I ever ever been in my life! I regret paying for it! The breakfast was horrible. The whole restaurant was extremely dirty.
Patricia Alejandra (6/5): - Personal us very friendly and helpful We had a superior suite overlooking the ocean, very big but not much storage space for arranging ours clothes
John (4/5): - if i were guessing, it felt like what dubai was like 300 years ago..... there are a lot better options.
cameron (2/5): - Worst Customer Service Ever! Had a booking error that was supposed to be for 3 but was mistakenly booked for just 1. After sitting on the phone with Expedia for over an hour, Expedia after several attempts to contact the hotel to correct the error could not get them to pick up the phone, or respond to emails. This all while we are literally standing in front of the receptionist at the front desk. After the unsuccessful attempts by Expedia, they stated we had to handle directly with the hotel staff. The staff including manager said it was not their fault that the error happened and we had to pay extra for the 2 additional people, no problem. Well we asked how much it was, and turns out it was the same price to get an additional room. So, we decided to just book the extra room. The receptionist stopped to no end to try and convince us to just pay extra to have the 2 additional persons added to the original booking, but if it’s the same price for an extra room why not book the extra room? After finally getting the extra room paid for, we were given the keys. We get the the original booked room, there were 3 king beds…. As if the original booking was actually for 3 people. Continue to the second booked room, key doesn’t work.We go down stairs to make manager aware that the key does not work, she gives us a manual key,that key doesn’t work.Get a new room,then that key didn’t work. Not enough characters to explain rest,but didn’t check in officially until 7:30pm.Terrible experience
Cordell (6/5): A Very Nice Hotel - It was nice and clean andnthe service was on point
sandy (8/5): - Not what I expected but ok
K34685Mac (8/5): Great location, but not realizing its full potential - This is hotel has a great location in the central strip of Boca Grande in Cartagena. While the property is completely acceptable and the staff very accommodating, the facility shows age and is in need of a cosmetic refresh and more aggressive maintenance to realize its full potential. The waterfront room views are spectacular, though clouded by the salt sprayed windows. The rooftop is among the highest nearby and offers a 360 view. When we visited, the area was experiencing high tidal issues exacerbating the impact the area is already feeling from sea level rise. The large municipal infrastructure project to mitigate these issues can't finish soon enough as we often saw local flooded streets challenging pedestrian and small taxi navigation through the area. We had a great time in this beautiful locale and the hotel provided the perfect location right in the middle of all the action.
ADRIAN (8/5): - Quit
Luis E Castro (6/5): - Hotel was ok but the staff and service was horrible. Will not be going back.
V7371PMmichaell (2/5): Dubai hotel Cartagena not good at all. - A dump,has roaches,windows covered with dirt never get cleaned. When I arrived they tried to give me a lower level room than what I had paid for. Breakfast was included was horrible, and they start taking the nasty food in at 9:30 am, when Breakfast runs until 10 am. Plan taking cold showers. This hotel has 2 good things about it the location and there rooftop, that is it.
Joaqin (10/5): - It was perfect , staff was amazing
Suchimy (2/5): - El hotel muy sucio ,la comida muy mal elaborada y poca variedad . Mi esposo y mi hijo estuvieron con diarrea toda la estadía en el hotel muy mal servicio la verdad que no lo recomiendo 👎
Sheila (4/5): - Windows was dirty, couldn’t view the ocean from the room
carlos (2/5): - Good location that’s it Otherwise It’s the worst hotel I’ve been to. Room had a sewer smell, the tv did not work, the lavatory is in the bedroom no inside the bathroom, no garbage pan in the room, top it off poor customer service. DO NOT STAY THERE if you like nice places.
Nicole (6/5): - The property is outdated, you need a different WiFi password for every room you enter, the food options are limited and lacked seasoning. We found 2 roaches. Most importantly, majority of the staff did not speak English so getting the things we need to make ourselves comfortable was difficult.
Erendira (2/5): - This place was Dirty and room real outdated
Wendy Michel Rodriguez (6/5): - Hotel is nice overall. Nice views. Staff are very nice and do a good job with maintaining the place. I do not recommend the food from the hotel, we did all inclusive and it was not enjoyable at all. We ended up eating out the rest of the time we were there.
Marcus (8/5): - The beach is right across the street. Don’t expect hot water
Manuel Antonio (10/5): - Nice
Gachekim (10/5): - Great place love it
futbolista (8/5): - The food needs to improve .
alexander (4/5): - No one speaks English. The all inclusive, was not. The buffet breakfast was extremely limited. And barely edible. No hot water. Stay elsewhere
Silvio (8/5): - .
Alister (10/5): - I like the ocean views from the room and also the pool area was nice
Ralph (8/5): - Rooms were huge and beds were very large and comfortable. Fantastic beach across the street. Building is aging and not super clean. Some staff were not super nice.
Wesam (2/5): - This is the worst hotel experience I’ve ever had dirty stinky facility. Refuse to answer phone or address problems. Cable tv didn’t work, no cleaning, no towels, no water. They would hang up and not answer or anything
Verified traveler (4/5): Hotel is ok, but I will try a new one next time - Wifi was out during most of my stay. It was difficult to call the front desk. Nobody answered when I tried 3 times. And check-in took forever. There were numerous people working at the front desk, but only one person was actually checking people in. Some of the others seemed to just be standing around visiting each other.
Jose (2/5): - Bad hotel
Jonathan Alex (10/5): - The property and staff were all excellent. Very accommodating and comfortable. Everyone was nice.
Alex (4/5): - Mi cuarto no lo tenian disponible segun fue comprado con ustedes. Las puertas estaban todas dañada. La apariencia del Hotel es horrible, la comida es mala. Los unicos atentos son las señoras de limpieza. La vista al mar se convirtio en la vista a una construccion. Toralmente un fracaso. No lo recomendaria nunca.
Chao (4/5): - the interenet is very bad
GILBERT (10/5): - Convenient
LALJI (6/5): - Decor confused between India and Dubai!
Javier Hernando (6/5): - El hotel tiene mucho potencial, le falta un buen manager, los jugos del restaurante son pura agua con color, los baño no estaban limpios, las toallas viejas y muy pequeñas, la atención del personal fue buena, es lo más rescatable del hotel!! Las arepitas del desayuno muy ricas!!
Jose Pedro (10/5): - The staff was incredible nice very professional always ready to help I left a bag of clothes and they washed for me that was nice very nice customer service is so nice and professional so not 5 stars 1000 for them thanks and I'll be visiting you soon
William (10/5): - All good
Maria Concepcion Rocha (6/5): - Instalaciones obsoletas y algunos servicios que no funcionan. Varios días se encontraron cucarachas el la cama y la habitación.
Leandro (2/5): - Muy descuidado
giorgio (6/5): UGLY ODOR - RESTROOM AND SHOWER WERE ONLY SEPARATE FROM ROOM WITH A GLASS DOOR ...VERY BAD BECAUSE ALL ODOR WERE DIFICULT TO KEEP... THE SINK DID NOT WERE PROPERLY INSTALL ... ODOR FROM SEWER WAS PRESENT IN ROMM
Segundo (2/5): Worst hotel in Cartajgena - Hello: It is the worst hotel I have stayed in in my life. There is no service, dirty, reception, manager arrogant, local food, no drinks included but they charge. The only thing beautiful is the view:
Rubén (10/5): - The area where the hotel is located
Nicolás (2/5): - Poorly maintained, bathroom had a humidity smell, the restaurant had very normal food for the price, the hotel needs renovations
Daniel (6/5): - The property location was great and transportation was plenty. The pool bar attendants, lobby coffee bar attendant, and the front door staff were great. The food served in the Dubai Restaurant was good and different daily. The front desk attendants at check in were rude and the Dubai Restaurant staff was horrible. The restaurant serves coffee for dinner but milk or cream is not put out. 2 out of 5 nights when we asked we could get milk, the other 3 we were told milk is not offered and can not be brought out at dinner. The cleanliness of the room was less than average. Toilet paper and supplies were not restocked daily, the floor was gritty day after day, the string to dry items in the bathroom was moldy, and the shower door would not stay closed. If we visit Cartagena again, we would stay elsewhere.
Christopher (8/5): - Good and convenient easy to get to from the airport staff is excellent would come back there anytime I'm visiting.
Andre (2/5): - Construction happening directly across the street. Food was limited and not good. Staff wasn’t accommodating. All inclusive didn’t include drinks (they tried to make us pay for water in some areas). Lobby had no AC and smelled. Facilities are worn down. Wasn’t pleased.
Adriana (2/5): - Pool area full have noisy kids un supervised jumping and diving into the pool not caring other people in the pool hitting them while swimming. Nobody around to give security or complaints. Very old and needs remolding smells and food is terrible looks like its left over from 3 days ago
Lucky (4/5): - The food was terrible
Guerthys (8/5): - At the time of registration, the counter did not have very good service and lack of kindness .
Miguel (6/5): - El hotel está sucio demasiado antiguo el acceso a la playa está en construcción, el desayuno muy limitado la comida no es buena. El gimnasio demasiado viejo 3 máquinas que no están en buenas condiciones y oxidadas
Kelly (10/5): - Great staff
Koresh (6/5): - Not too old of an hotel, yet, build very poorly. No closet in room. It rained and my room had water on the floor. Refrigerator bar was totally empty; my other room was full…no hand towels; only bath, so you have to ask for hand towels(every day)… Location is good, by the beach and shopping area. Staff was very helpful. Breakfast was not continental but only Colombian style…nice view from the room!
Karolynn (6/5): - En general buenas instalaciones, quizas con un aspecto de ser un hotel un poco viejo, ciertas áreas descuidadas, pero con buena ubicación
Marcus (2/5): - No beach access. Hotel was exceptionally dirty. All-Inclusive is a LIE.
William (10/5): - Access to sorrow ding areas and ckeanliness