Vortex Luxury Suite At KLCC

Location: 12 Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50250, Kuala Lumpur, MY

Star Rating: 3 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - Anytime

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. There is no front desk at this property.

Amenities & Facilities

• Fitness facilities
• Elevator
• Fitness facilities
• Smoke-free property
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)

Guest Reviews

• Syihan (1/5): Catastropic - Be careful…this unit Host is a scammer…called for 22 times but nobody answer…i’ve paid RM800++… SCAMMER
• Ooi Wei Gin (1/5): owner was unreachable, very irresponsible!!! 😡😡😡 - owner was unreachable, very irresponsible! so i need to find another accomodation to stay and pay for higher price! owner was unreachable, very irresponsible! so i need to find another accomodation to stay and pay for higher price!
• DR Muhammad Fariduddin bin (1/5): - Booked Vortex Suites KLCC by Skylight for RM448.11, but when we arrived nobody showed up with the keys even though the listing said someone would meet us. We tried calling the property (+60 11-6097 2750) many times but no answer, and Truecaller even marked the number as a scammer. We called Booking.com hotline to check if we had been scammed. At first, they said no since the hotel was registered with reviews, and asked us to wait 45 minutes while they tried to contact the property. After waiting, we received an email saying the property could not accommodate us. Booking.com only offered a partial refund of RM134.42 if we made another booking and submitted an invoice, but in the end we got no refund at all. We ended up booking another hotel outside of Booking.com. To make things worse, one of the apartment housekeeping staff told us this has happened before and confirmed that it’s a scam. We are also very dissatisfied with Booking.com’s service – not only did we receive no refund, but they also took no proper action to help us in this situation. Totally disappointed – avoid this place at all costs, especially Vortex Suites KLCC by Skylight. _____ Kami tempah Vortex Suites KLCC by Skylight dengan harga RM448.11, tetapi bila sampai langsung tiada sesiapa yang datang untuk beri kunci walaupun dalam iklan dinyatakan ada orang akan jumpa kami. Kami cuba hubungi nombor pemilik (+60 11-6097 2750) banyak kali tapi tiada jawapan, malah Truecaller menunjukkan nombor itu sebagai scammer. Kami hubungi hotline Booking.com untuk bertanya sama ada kami ditipu. Pada mulanya mereka kata tidak, sebab hotel ini berdaftar dan ada review, dan minta kami tunggu 45 minit sementara mereka cuba hubungi pihak penginapan. Selepas 45 minit, kami terima emel mengatakan pihak penginapan tidak dapat menerima kami. Booking.com hanya tawarkan refund separa sebanyak RM134.42 sekiranya kami buat tempahan baru dan hantar invois, tetapi akhirnya kami langsung tidak mendapat sebarang refund.
• Asiah (1/5): Thanks booking.com refund my money - Contact Owner not responed.scammer.
• TheGrean (2/5): عزبة في الصناعية - Location and property pictures in booking.com. No lounge storage or handling service. Earlier check in means 03:00 pm. Apartment smells bad even after using air freshener. Old furniture. Dirty furniture ( Towels, sheets and walls). It was mentioned that each room has one double bed in the 3 bedrooms apartment, not true.
• Marije (1/5): Dit is het geld niet waard - De locatie is prima maar daar is ook alles mee gezegd Het appartement is zeer karig ingericht. De wasdroger was kapot en er is geen droogrek. De kamers en de hal stinken en de badkamers zijn niet goed schoon. Huur en borg contant aftikken, zonder een factuurtje, voelt niet goed. En 2 weken vooraf al contact gezocht met de verhuurder maar slechts 1 dag van tevoren een reactie helaas. Prijs-kwaliteit is absoluut uit verhouding.
• Mira (6/5): -
• Faiq (10/5): excellent service -
• Silvia (10/5): all good -
• Christopher (10/5): Heart of Kuala lumpur. clean and comfortable - Amazing location. All linen were super clean and comfortable stay well maintained with no issues.
• Jahangir (10/5): Exceptional -
• Sharon (10/5): Exceptional -
• Sung (10/5): Exceptional -
• Ayaz (9/5): Superb -
• Piero (1/5): Disappointing Experience – Misleading Listing and Poor Conditions - I’m giving this booking only one star due to several serious issues: Misleading Listing: I booked what was advertised as a studio apartment on Booking.com, with no mention of it being shared. Upon arrival, I received around 15-20 lengthy WhatsApp messages, which I didn’t read in detail, assuming they repeated the information already disclosed on the booking site. A staff member handed me the keys and showed me in but didnt mention anything about someone else leaving there. The next morning, a stranger walked into the apartment claiming he had been renting a room there for the past five months. I was shocked, as no one had mentioned this in advance. The property later claimed this was stated in one of the messages they sent — but this is unacceptable. If the Booking.com listing doesn't state that the studio is shared, you can’t expect guests to find out only after arrival. Besides, a studio means one bedroom and a bathroom, what i was given was a 2 bedrooms apartment which clearly is not what I'd booked. Unpleasant smell:  My bedroom ( especially bed, pillows, and sheets)— had a bad smell. On top of that, the long-term tenant left his shoes and dirty socks by the entrance, which made the entire place smell even worse. No Hot Water on Departure Day: While this was a minor issue given the heat, it’s still not ideal to be unable to shower properly before leaving. Cleanliness Issues: The room was clearly not properly cleaned. There was noticeable dust and dirt under the bed, which looked like it hadn’t been cleaned in weeks, if not months. No Luggage Storage: If you’re checking out but leaving Kuala Lumpur later in the day, be aware that there’s no place to store your luggage — you’ll need to carry it with you. This is another minor issue which may be important to consider while making your booking. Poor Customer Service: When I contacted the property about the unexpected stranger in the apartment, there was no apology.
• Goh (10/5): Exceptional -
• Mostafizur (1/5): It was so bad we just checked out right after checking in. - First of all Booking shows three bedroom & 3 toilet. In reality 2 bedroom & 2 toilets & a makeshift foyer with bed. It was so dirty that we didn’t stay just got out. We want booking.com to refund our money
• Azimi (1/5): Bad - Room door has been knocked, kicked by unknown for many times... Try to call the pic but not answered.
• Tabassum (10/5): Exceptional -
• Rozanor (10/5): Exceptional -
• Tun (8/5): Very good -
• Hengky (10/5): Exceptional -
• Shona (8/5): Very good -
• Suet (9/5): Superb -
• Loriant (10/5): fantastic location & nice view - stay was safe and pleasant
• Zach (7/5): Powerful shower. Good location. Be sure you have WhatsApp. -
• Zahari (9/5): Superb -
• Yousri (10/5): Exceptional -
• Kondratenko (9/5): Superb -
• Vishal (8/5): Very good -
• Frederik (9/5): Excellent & Strategic location. The house owner is so helpful - All over was a good experience. near to bukit nanas monorail station. 10 minutes walk to bukit bintang & jalan alor food street. 7-8 minutes walk to suria klcc.
• Alexandra (8/5): Fantastic -
• Jungsoon (10/5): Exceptional -
• Sassan (9/5): excellent house -
• Аnastasiia (8/5): Very good -
• Stephen (9/5): Superb -
• Anais (8/5): Very good -
• Wanda (8/5): Very good -
• Niranjan (9/5): Superb -
• Dayang (10/5): Exceptional -
• Nasya (10/5): good -
• Step (10/5): good -
• Rashed (10/5): Exceptional -
• Miao (3/5): Poor - location
• Azizi (9/5): Superb -
• Syed (9/5): great stay at vortex - excellent location, easy yo access, we have enjoyed our trip parking is very narrow
• Muhammad (9/5): Great stay, definitely will come back. - Love the service, clean and comfortable property with great view. pool extra charges
• Zelda (10/5): great value, nice apartment with nice view. - location walking distance to the klcc
• Alamin (10/5): perfect - near to klcc and bukit bintang
• Eui (8/5): Very good -
• Farah (10/5): clean, comfortable & near to klcc - i have stayed here last year, clean and comfortable place. host was efficient and check in was seamless, excellent location near klcc . highly recommended
• Cik (10/5): Nice place to stay - perfect stay , near city centre, pool & parking needs to pay .
• Roman (8/5): Very good -
• Alolpa51 (10/5): Exceptional -
• Chia (9/5): 在 Vortex 住得很愉快 - 空间很大，公寓漂亮又干净
• Ita (10/5): good -
• Daniel (9/5): Superb -
• Ahmad (10/5): Exceptional -
• Sylvain (9/5): perfect stay -
• Mark (10/5): Exceptional stay at Vortex suites KLCC by UNIQUE & Highly recommended - I recently stayed at Vortex Suites KLCC by UNIQUE and had an excellent experience. The apartment was impeccably clean, well- furnished, and matched the description perfectly. Its location was ideal, providing easy access to key attractions such as KLCC. Staffs were professional and responsive, ensuring a smooth check-in and check-out process. I highly recommend Vortex Suites KLCC by UNIQUE for its comfort, convenience, and exemplary service. I look forward to staying here again in the future
• Elisha (8/5): nice apartment & good location -
• Happy (9/5): Nice -
• Nur (10/5): very nice clean and high floor apartment - perfect view from the house, location is superb 👌
• Kirsten (9/5): Superb -
• Shreenidhi (9/5): All okay -
• Wan (9/5): good -
• Cl (10/5): The best apartment - The property was clean & comfortable. nice view & nice house the pool & parking need to pay
• Connie (10/5): excellent service - best location
• Puan (10/5): Exceptional -
• Puteri (10/5): Exceptional -
• Kabir (1/5): Bad -
• Leoniel (9/5): Superb -
• Yongseok (8/5): Very good -
• Belkacem (9/5): Superb -
• Takuma (10/5): Exceptional -
• Fujin (10/5): 非常友好的主人 Rajib 先生 -
• Afiqahnajwa (8/5): Very good -
• Ha (9/5): Superb -
• Chc (10/5): Pleasant and Nice - The host was very friendly and helpful. It was a breeze. I would definitely book this venue for future business trips.
• Alexander (10/5): my stay was good, would love to come back again - helpful staff, location, facilities, spacious, corridor no aicond, lift no ac
• Jan (10/5): thanks for having us property overall comfortable - location, wifi pool & gym extra cost
• Giulia (9/5): Superb -
• Sygah (9/5): nice & clean apartment - good location, easy access to city centre
• Prasad (4/5): Not value for money, disapointed - Location was good Easy to get food Easy to get grab Bed was ok Air-condition was poor (almost not working at all in the master room) Water pressure for toilet bidet poor Property has aged very obviously Swimming pool is not free, need to pay RM25 to use it Parking is supper narrow!
• Cilla (10/5): Exceptional -
• Juan (9/5): Superb -
• Gabriela (9/5): Superb -
• Eleonora (3/5): Not suggested - Central position. We were forced to pay in cash before entering the room, by withdrawing cash (inclusing taxes for foreign withdrawal) from the ATM in the building. We then entered in the room, which was not as expected, with dirty sheets - including spiders- and curtains and less furnished than all the other hotels we have slept in during our trip to Malaysia. When we decided to leave the room after only one night (even if the amount for four nights was already paid), after the check out, Vortex Suites KLCC canceled our booking on Booking.com by stating that we never checked in to avoid the low feedback, which was unacceptable. The quality is much lower than the current vote given in the website.
• Juan (10/5): Exceptional -
• Meindert (9/5): good -
• Meindert (6/5): No real effort to make it a wonderful stay. - Great location. Great shower. Everything a bit old and weary. Not great efforts to make it worth a stay. Seen better places. Paid pool. Even needed to pay seperate to use a ball.
• Gonzalez (10/5): nice and clean -
• Theresa (8/5): Very good - Amazing view, great location, friendly "staff' Didn't realize that it was going to be a shared apartment with private bedrooms upon reservation. No channels available at TV.
• Ting (9/5): Superb -
• Qais (9/5): Superb -
• Hassan (10/5): Exceptional -
• Dmitrii (10/5): fantastic location & helpful staff -
• Marko (5/5): Passable -
• Sara (9/5): Superb -
• Mohammed (9/5): Superb -

Photos