Hilton Garden Inn Munich City Centre West, Germany
Location: Landsberger Strasse 112, Munich, 80339, Munich, DE
Star Rating: N/A Stars
Property Type: Hotels
About this Property
Recreational Opportunities: Engage in a workout at the 24-hour fitness center or relax in the terrace and garden for a soothing view.
Dining and Drinks: Indulge in delectable meals at Alpe Adria, sip your favorite drink at the bar/lounge, and grab snacks at the snack bar/deli.
Event Spaces and Amenities: Benefit from conference facilities, 2 meeting rooms, a business center, and self-parking.
Book your stay at Hilton Garden Inn Munich City Centre West, Germany for a memorable experience in Munich!
Important Information
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Fitness facilities
- Express check-out
- Fireplace in lobby
- No single-use plastic straws
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Concierge service
- Elevator
- Fitness facilities
- Conference space
- Fireplace in lobby
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Express check-out
- Smoke-free property
- Tours/ticket assistance
- Wheelchair accessible parking
- Snack bar/deli
- Parking (limited spaces)
- Self parking (surcharge)
- Computer station
- 24-hour fitness facilities
- Shared microwave
- Water dispenser
- Banquet hall
- Covered parking
- Secured parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible fitness center
- Handrails in stairways
- Well-lit path to entrance
- Stair-free path to entrance
- Vegetarian breakfast available
- Double-glazing on all windows
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Room, 1 Queen Bed
1 Queen Bed
248 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 43-inch LED TV
Food & Drink - Refrigerator, electric kettle, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Laptop-compatible safe and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Eco-friendly - Energy-saving switches
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Refrigerator
- Fan
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Energy-saving switches
-
Room, 1 Queen Bed (with Sofa)
1 Queen Bed
248 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 43-inch LED TV
Food & Drink - Refrigerator, electric kettle, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Laptop-compatible safe, queen sofa bed, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Eco-friendly - Energy-saving switches
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Refrigerator
- Fan
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Sofa bed
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Energy-saving switches
-
Room, 1 King Bed (with Sofa)
1 King Bed
248 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 43-inch LED TV
Food & Drink - Refrigerator, electric kettle, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Laptop-compatible safe and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Eco-friendly - Energy-saving switches
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Refrigerator
- Fan
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Energy-saving switches
-
Room, 1 Queen Bed, Accessible
1 Queen Bed
269 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 43-inch LED TV
Food & Drink - Refrigerator, electric kettle, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Laptop-compatible safe and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Bathroom grab bars, portable bathtub seat, lowered counter and sink height (inches): 31, low-height counter and sink, visual fire alarm, wheelchair-accessible doorway width (inches): 37, transfer shower, lever door handles, low desk height (inches): 30, low bed height (inches): 25, vibrating pillow alarm, low-height bed, height-adjusted amenities, low-height door lock, wheelchair-width doorways, low-height view port in door, low-height electrical outlets in bathroom, roll-in shower width (inches): 59, low-height desk, bathroom emergency pull cord, and wheelchair accessible
Eco-friendly - Energy-saving switches
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Refrigerator
- Fan
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom grab bars
- Portable bathtub seat
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Low-height bed
- Bathroom emergency pull cord
- Visual fire alarm
- Vibrating pillow alarm
- Lever door handles
- Wheelchair-width doorways
- Energy-saving switches
-
Room, 1 King Bed
1 King Bed
248 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 43-inch LED TV
Food & Drink - Refrigerator, electric kettle, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Laptop-compatible safe and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Eco-friendly - Energy-saving switches
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Refrigerator
- Fan
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Energy-saving switches
-
Twin Room, 2 Twin Beds
2 Twin Beds
248 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 43-inch LED TV
Food & Drink - Refrigerator, electric kettle, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, and hydromassage showerhead
Practical - Laptop-compatible safe and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Eco-friendly - Energy-saving switches
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Refrigerator
- Fan
- Private bathroom
- Interconnected room(s) available
- Electric kettle
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillow menu
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Energy-saving switches
Guest Reviews
- Joseph (10/5): - The staff was point on. Helpful and friendly. Housekeeping did an excellent job. I would highly recommend this hotel.
- David (10/5): - Great staff!!
- Tarun (8/5): - The property is 10-15 mins walk from train station and very close to tram transit. The breakfast was great and hotel was neat and clean.
- Robert (10/5): - Most convenient to city tram transportation.
- John (10/5): Fabulous - Amazing hotel and perfect location
- Kristy (8/5): A Good Choice - We had a lovely stay at the Hilton Garden Inn. It’s quite close to a train station that connects to all the main terminals which was very useful. The facilities were very clean and fairly comfortable. If you are wanting to use the sofa bed during your stay, maybe make that request ahead of time. We should have, as my husband and son were sharing a room, and I was sharing one with our two daughters. They had made the sofa bad in my room and added extra towels, which was excellent. But by the time we asked for our son’s bed to be made, we were told housekeeping had already left for the day. They did manage to provide a blanket. We asked the next day for it to be made, and they brought an additional blanket, but never a fitted sheet. It really wasn’t the end of the world - we made due. But good to send the hotel a message next time ahead of the stay. Otherwise, lovely hotel, good location (also a grocery store very nearby!) and very clean. We had a great stay!
- Cyril (6/5): -
- Carol (10/5): - Onmy disapointment is that wben you are making a booking it is not high lighted that the Hilton Hampton is identical with same breakfast and facilities and both are connected to each other
- Richard (10/5): - Good modern hotel to the west of the city
- Nathan (10/5): - Everything is there right at their
- Claudia (10/5): - Clean rooms, great staff, fast check in-out. House keeping every Near the train station,
- Kenneth (8/5): - This is exactly what you'd expect for a Hilton Garden Inn. It's just showing a little age and could us a refresh. The bed was very firm, the sheets and towels were just fine. It's close to a train station, but very limited shopping or dining in the area. It was good for one night.
- Sapan (6/5): - The location of the property is excellent, which is a major plus. However, the overall experience was disappointing. The breakfast spread was quite limited, and the same items were repeated every day during our 4-day stay, which became monotonous. The room’s air conditioning was not functioning properly, making it hot and uncomfortable. Even after changing the room, the issue remained unresolved. Additionally, the level of hospitality did not meet expectations — we had to ask for basic amenities and services, which should have been proactively provided. Overall, the stay lacked the comfort and care one would hope for.
- Philippe (8/5): - Hôtel calme. Bien desservi par les transports en coomun
- Héctor C (10/5): Excelente Servico - Todo muy bien Muy limpio y excelente servicio, todos muy amables
- Kathrine (6/5): - The location was great as right next to a train station. The room was a bit tired - there was a big hole in the bathroom wall and the bed was rickety. There isn't a proper shower either, only a hand-held shower head which is disappointing.
- Verified traveler (10/5): - Clean comfortable hotel with excellent service. The breakfast was amazing.
- Thomas (8/5): - Empfehlenswertes Hotel. Gute Lage direkt neben der Tram-Haltestelle und sehr freundliches Personal insbesondere die mazedonische Mitarbeiterin beim Frühstück. Einen Stern Abzug, da die Umsetzung bei technischen Problemen nicht funktioniert hat. In 5 Tagen hat man es nicht geschafft eine klappernde Klimanlage in Zimmer 424 zu reparieren.
- Rita (10/5): gute Lage, freundliches Personal - Das Hotel ist gut gelegen. Das Frühstück ist sehr lecker, vor allem die Waffeln kamen bei den Kindern sehr gut an. Das Personal ist sehr freundlich hilfsbereit.
- Verified traveler (10/5): Gute Wahl! - Hervorragendes Frühstücksbüffet mit extrem freundlichem Service, kompetent und nette Rezeption, sehr zentral gelegen bzw. angebunden. Tipp: für große Limousinen oder SUVs einen der Außenparkplätze geben lassen, da die Tiefgarage eindeutig zu eng dimensioniert ist!
- Kerstin (8/5): - We had a nice 1 night stay here and enjoyed the breakfast buffet, the coffee tasted good. The rooms look nice, its very quiet even though we were facing the train tracks. A tram stop is right outside and conveniently connected us to the main station and inner city.
- Kevin (6/5): - Flecken auf dem Teppich. Bad nicht richtig geputzt. Indiskutabel.
- Sanjay (2/5): - As already mentioned, Shower was not holding in one place and the hot to cold water control was so poor that you couldn’t set water temp to your liking. The water will suddenly change from very hot to very cold and vice versa by giving you shivers and also burning you.
- Richard (10/5): - Nice hotel to the west of the city, modern building
- Pamela (8/5): - Frühstücks Auswahl war super, Zimmer war auch in Ordnung. Leider konnte uns die Empfangsdame am 1. Tag nur auf Englisch empfangen, was wir nicht so schön gefunden haben!
- neil (10/5): Great - Great hotel and location
- Tanja (10/5): - Super Frühstück und im Restaurant kann man auch gut essen.
- Ryouta (6/5): 設備不具合 - TV番組が映らない。 ティッシュがすぐ無くなった。 A/Cのスイッチが入らいない。
- Arzu (10/5): - Alles war perfekt top 👍
- Richard (10/5): - Good modern hotel to the west of the city, ideal for business trip
- Dvir (2/5): Do not stay - Terrible shower with no door, the whole bathroom becomes a big pond, and on top of that - the shower leaks. Water in the shower goes from hot to cold every ~5 seconds, couldn't take a normal shower. Hotel front desk only answers the phone 1 out of 5 times... We wanted an extra towel, it was impossible to reach the front desk and after we did - we had to wait 45 minutes for a towel. Don't waste your time and money.
- Richard (10/5): - Great modern hotel just to the west of the city, ideal for business trip
- Richard (10/5): - Clean modern hotel just to the west of the city, good condition and facilities
- Melissa (8/5): - Overall, a good place to stay if you don't mind walking or taking the u-bahn to central Munich. It's a bit "out of the way" for city center but that keeps it quiet.
- David (10/5): Weekend stay - Really nice hotel, and staff were generally very good.
- Michael (4/5): - Run down. Broken closet door, door to refrigerator broken. Need make over
- Annika (10/5): I enjoyed my stay - I really enjoyed my stay here. I had been awake for 24 hours traveling. Clean hotel room, comfy bed (on the firm side) and fantastic shower. Great location. Located next to multiple public transportation. Definitely recommend! Breakfast was awesome!
- abdulwahab (6/5): - Parking over priced 25 € aday No room service Room too small Room price for 4 stars Far from Center
- Cyril (8/5): - Very close to the train line and also the tram.
- Richard (10/5): - Great hotel just to the west of the city
- Karen (8/5): - Easy access from the main train station. Clean and the price was reasonable.
- Richard (10/5): - Nice clean modern hotel just to the west of the centre
- Marie Alexe (8/5): - Overall good
- Verified traveler (10/5): Short break Munich - Great location with a tram stop outside the hotel. 2 supermarkets close by and a great takeaway close by. 25 euros per night to park was a little surprise to us. Watch the toilet flush! It is fierce and you end up wet if the lid isn’t closed
- Michael (8/5): - This property was clean and nice. Perfect for what we needed. There is tram access right outside of the hotel and an S-Bahn station is less than a 10 min walk, so you have easy access to transportation to and from Munich downtown. The restaurant was great, but they were short staffed when we were there so they closed earlier than advertised for a couple of the nights we were there. The AC didn’t really cool off the room as we would have liked so we had the window open this made it a little noisier since it by the main train station not terrible.
- Richard (10/5): - Great hotel just to the west of the center, easy connections to get there
- Sadaf (10/5): Great place! Close to UBAHN and SBahn - Great trip! Stephanie at front desk was very nice helpful and welcoming. Thanks for a lovely stay
- Melanie (10/5): A great choice just outside of Munich Center! - About a 15-20 minute cab/Uber ride to Hofbrauhaus/Marienplatz, but also located about a mile from Central Station with some decent restaurant options nearby. For 3 adults, the room was small but the bathroom was relatively large for a European hotel. Bonus points: hotel bar open until 00:00 and a restaurant serving breakfast and dinner if you need it. Also, a guest laundry which we took advantage of since we had already been traveling for a week with another week to go. No charge, just buy a Tide Pod downstairs. Down the street is Augustiner Brauhaus - a great alternative to Hofbrauhaus - and even closer to the hotel is Restaurant Heidi, which was by far the best restaurant experience we had in Munich! There's a grocery store steps away from the hotel for essentials and a coffee to go - if you don't want the hub-bub of downtown Munich, I highly recommend this hotel!
- Ramy (8/5): - Good value for money
- Richard (10/5): - Great modern hotel just to the West of the city
- Richard (10/5): - Great hotel just to the west of the city, excellent condition
- Richard (10/5): - Good hotel just to the west of the city, easy to access and nice facilities
- Richard (10/5): - Great hotel, good condition and not too far from the city centre
- Richard (10/5): - Good hotel just to the west of main station, hotel is new and has good facilities
- AGATHE (8/5): - Very good access to transportation and the center of the city without being in the center of the city Good mattresses and bathroom
- Gurdave (10/5): - Close to all transportation options, good breakfast.
- VAIBHAV (6/5): - The check-in experience could have been a lot better. Spent 1 hr doing checkin as the staff for late night checkin were clueless if anything outside the ordinary happened. All the power sockets are EU style. For a hotel that is trying to cater to international customer base that was quite off putting.
- Keely (10/5): - Close to public transportation and the rooms are modern.
- Laura (10/5): - Nice hotel, near a main train station and a good tram stop so it was easy to get around town. We had three adults to a room and they had pre-prepared the sofa bed so it felt more welcoming. The staff I interacted with were all very good, trying very hard to help with things. But I think they were significantly short staffed and some of them seemed very new/not sure on some things. But I appreciated that they were clearly focused on trying to make things easy for us. Still a great hotel and the expected Hilton quality. I'd stay there again.
- VLADIMIR (10/5): - All
- socorro (8/5): - Location location location
- Bryson (10/5): Great staff and hotel. - Excellent staff and very convenient location. Hotel was clean and comfortable. Breakfast was a bit expensive and the food was cold.
- OH (8/5): - Was nice and cozy bedding and looked brand new inside. Thank you for your kindness service!
- Moshe (10/5): - Absolutely wonderful staff and great customer care . Looked after all my needs promptly
- Verified traveler (8/5): - Location was perfect for my meetings in the area. Also hotel allowed car to stay until I left Munich after me last meeting around 3:00 PM at no extra cost
- Verified traveler (2/5): - The service and management were awful-not just dislike but hate their customers and aren’t shy about showing it
- KV (8/5): - Couldn explore much as I was sick and the weather was too cold outside.
- Bryanna (10/5): - Arianna went above and beyond to try and help me find my phone!
- zhihui (10/5): - A little farther from old town, but quick access by train or uber. Good Price to value.
- Verified traveler (10/5): - It is brand new and everything is working. Close to the tram service and train service. Close to grocery store and some restaurants,
- Verified traveler (8/5): - Staff are very friendly. When we checked in, the staff asked for my passport. Is that a policy? Not enough towels in the room for two adults and toilet paper. It would be nice to have facial towels as well. Also, laundering the towels can be improved. They look clean but did not smell as clean. We’ll definitely stay there again.
- STELLA (10/5): - Double room, so big for opening two luggages. Free coffee and tea provided at room. Nice and friendly staff.
- Verified traveler (10/5): - The rooms were always clean and maintained daily. Staff were great, despite our very poor german. Would definitely stay again and reccomend.
- Verified traveler (10/5): - Excellent newer hotel.Everything was great and the fitness room superior to most European hotels. Excellent breakfast and we loved the dinner bu tit took a little extra time to get dinner as it seemed as though the eve cook was learning the menu. Waiters and waitresses were all amazing.
- Moorthy (8/5): Hilton could do better - Excellent location. Extremely poor sofa bed. Very cramped room hardly any place to keep the luggages. Terribly designed bathroom where water just flows out the door.
- Verified traveler (8/5): - Good location -pleasant walk to city centre and close to railway station with direct link to airport. Quality, spotless room. Comfortable bed, excellent shower.
- Verified traveler (10/5): - Staff is very helpful and kind providing assistance and guidance about activities and where abouts, and points of interest.
- Jason (10/5): Great choice! - I received the warmest, most helpful welcome of all here. The staff were so helpful, and good humoured, and could not have been more delightful! The whole experience was perfect, I will definitely use this place again.
- Verified traveler (10/5): Ideal - We used this hotel as a base for our trip to Munich. The location was incredibly convienient, just across the bridge from the train station, and only a couple of stops into the centre. Despite the proximity of train tracks, we heard nothing in our room. The hotel was clean and modern. It had a well equipped bar and decent restaurant. The service from the staff was one of the best we’ve had. Would definitely come back!
- XIAOMIN (8/5): - Good location but need more about the service.
- Verified traveler (10/5): Family with teenagers - Great hotel, clean and comfortable. Staff were friendly and helpful.
- Verified traveler (10/5): Nice and very good for money for value - Staffs are very friendly and kin9.
- Kristina (10/5): Thanks for a nice stay! - A very nice hotel - lovely reception & friendly service at check-in, had a super spacious room that was nice & warm in the cold weather. Very easy to get to the hotel from the airport & also into the centre with the train station in close walking distance. The weather was cold & wet so I didn’t wander around the area that the hotel is in so I’m not sure what other amenities are close by. I’d happily stay here again & would recommend it to my family & friends.
- Verified traveler (8/5): - Excellent location right near a main subway station takes about 10 minutes to get into central Munich. Quiet hotel when windows closed cannot hear a peep! Only issue was turndown service did not happen on Sunday so we were left without towels and tea/coffee for two days.
- sandra (10/5): Great place to stay! - Excellent hotel with very pleasant staff and good service! Well located for easy access to public transportation. Very happy with my stay!
- Ali (10/5): Best hotel for me so far - The hotel is new and met Hilton Standards in all terms
- David (10/5): A great place to stay - The hotel was great, nothing to be faulted. There was a 'snack bar' with various items (including beer) which could be taken to the room (room was brilliant too!) and were reasonably priced. This isn't something I had seen in other hotels and I have been to many. The choice for breakfast was incredible, too much to list, and the hotel itself didn't seem to have many occupants, which made the choice of pastries for example even more surprising.
- Verified traveler (10/5): - Easy location just one block away from train station. Very nice staff and clean accommodation. Highly recommend.
- Richard (10/5): - A lonely hotel, great value, on the trainline direct from the airport and the city centre. Couldn't fault it
- Verified traveler (2/5): - Reception desk barely answers the phone And when they do and I inform them there is no toilet paper, they tell me I have to come down and get it myself from reception
- Hiba (10/5): Wonderful staff especially Rebi and the chef - The hotel was nice and convenient to the metro (walking distance). The restaurant staff were friendly and very helpful. My daughter is vegan and usually bought her frozen food from stores close to the hotel; these had to be cooked or warmed to be eaten. My daughter asked Rebi (a wonderful and courteous waitress) if the vegan food could be cooked and Rebi took it to the chef who also went out of his way to cater to my daughter's needs. When we were traveling he even packed the food to keep it warm. Salwa
- Michelle (8/5): - Mixed feelings about this one, we had complained that the room was hot and the lady at the desk said there was nothing she could do to help but offer a fan. It was slightly helpful but completely disappointing considering the amount we paid for the room. Location was good but wouldn’t recommend unless you are ok with a room that was hot and stuffy.
- Verified traveler (8/5): - Stayed four nights here. Everything is perfect except no daily toiletries refill.
- Maria (10/5): A great hotel - Superb stay, clean and great service!
- Verified traveler (6/5): Not a great experience - The room is very dark. The toilet flush is a disaster, water splashed everywhere whenever I flushed. There is nothing nearby, far from all the attractions.
- Michael (10/5): Excellent hotel could not fault it - It was a great hotel not to far from Oktoberfest, very comfortable, great breakfast, Nice quiet rooms, Nice staff..very clean overall very happy
- Verified traveler (8/5): Oktoberfest - Was close to the trains for easy access to the city centre. Check in and out was fine, but gave up on waiting when we called for extra toilet paper and went downstairs to get it myself. Room was really hot and couldn’t figure out the air conditioning, even with the window closed. Very clean and comfortable, otherwise.
- Lacey (6/5): Bad Service - The hotel itself was fine. A little out of the way from the city center but still walkable, or a pretty cheap Uber/cab. My issue was with the service. We arrived at 2PM to check in (check in is at 3), and were fully prepared to wait until 3PM to check in. The woman who was checking us in was extremely rude and gave us attitude for arriving before 3PM. Since it was only an hotel until 3, we decided to wait even though she made us feel uncomfortable. Multiple people came after us and we watched one by one as they checked into their rooms and were given hotel keys! We didn't say anything until after 3PM, when we asked if our room was ready. The same lady lied and said she was having trouble with her system. We then asked why others were allowed to check into their rooms when she came after us, and her reply was that we booked with expedia and were not hilton honors members (I actually am a Hilton honors member). We were then forced to wait until after 3:30 to get into our rooms, and had to ask a manager to get any sort of accommodation for waiting long after check-in time. The only thing we got after being insulted was one free drink ticket - which could only be used in the restaurant. Not the kind of service I expect from a Hilton, and it really seems like they discriminate if you use Expedia to book. Very weird experience. I wouldn't stay again.
- Verified traveler (8/5): - Good hotrl, but the free wifi slows down at night and is worthless.
- Verified traveler (4/5): New but dirty and poor housekeeping - Hotel was brand new (opened 4 weeks before our stay) but rooms were not cleaned properly. They reused bath mats everyday, just folded the wet mat and put back on the tub. Didn't replace any of the wash cloths they took and half the towels were replaced. Told the front desk and they made excuses rather than sending someone to correct. Plus, one of the rooms appeared to not get vacuumed. Dirt/debris on tables and lint/dust bunnies were pushed around the room. Not what is expected from Hilton Garden Inn. Very disappointed and I've stayed at a lot of these hotels in the states over the years. Would not stay again if given the choice.
Photos
