Tollgate Hotel & Leisure

Location: Ripon Road, Stoke on Trent, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Restaurant
• Family rooms
• Facilities for disabled guests
• Squash
• Non-smoking throughout
• Wheelchair accessible
• Lower bathroom sink
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Invoice provided
• Smoke alarms
• Shared stationery like menus, pens are removed
• Key access
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Reception hall
• Electric bicycle charging station
• Bulk dispenser for toiletries

Rooms Available

• Deluxe Family Room

  Featuring free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The family room has carpeted floors, a seating area with a flat-screen TV, a private entrance, a tea and coffee maker as well as garden views. The unit has 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm

• Deluxe Twin Room

  Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The twin room provides a flat-screen TV, a private entrance, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm

• Deluxe Double Room

  Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room provides a private entrance, a tea and coffee maker, a wardrobe, a flat-screen TV, as well as garden views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Private entrance
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Smoke alarm

Guest Reviews

• Peter (2/5): - No breakfast on offer, the hotel desperately needs a revamp
• Gareth (1/5): -
• Neil (5/5): -
• Mandy (6/5): -
• Stephen (10/5): -
• Viktor Tamas Perenyi (10/5): -
• Joss (1/5): Horrific - nothing An awful place - no hot water for the duration, no working tv and a receptionist who is about as much use as a chocolate fire guard
• Mark (1/5): - Nothing It was absolutely filthy.
• Diane (10/5): - The comfy bed is was good and plenty of room on carpark.
• Jac (1/5): -
• cassi (4/5): - It was ok Bed was like sleeping on bricks
• Kathleen (10/5): -
• Huijerman (1/5): - Mould in showers . Asked for double bed but got two single joined it and ruined my and my partners sleep . Need serious redecoration and refreshing
• Cooper (8/5): -
• Sophie (2/5): Poor - Only 2 lights (basically the small lamps) worked in the room so the room was reallyyyy dark. The water in the shower was cold/warm instead of hot. In the end we checked out early
• Hardy (6/5): -
• marc (4/5): - Location and staff freindliness Room was very outdated and bathroom had lots of mould and missing tile etc..
• Crittenden (1/5): -
• Dawn (1/5): - Close to the event I was attending Dirty carpets Very strong smell of paint Flea bites on both legs
• Antonia (7/5): Good - Friendly stuff
• Scott (10/5): -
• Diane (10/5): - It's a nice place to stay over it's quiet and relaxing and the room I stayed in was nice There wasn't anything not to like
• Trish (7/5): A nice stay but lights wasn’t working by the bed - Close to my work No where to get a drink or any food
• Parry (10/5): -
• Parry (10/5): -
• Craig (7/5): -
• Parry (9/5): -
• Nina (8/5): Great location great hotel! - Great location, free parking, felt very safe and easy to find. Check in ends at 11:30pm after that the venue is inaccessible
• Dolby (10/5): -
• Ricardo Andre (8/5): -
• Udara isuru (10/5): - All good . Recommended
• Mosese (1/5): That place is not suitable for people to stay in , The staff was not very helpful.. - Nothing at all, We check in and our room was like someone’s was already there, rubbish was still inside
• dumitru (1/5): very cold - nothing In the room there were spiders and it was very cold, and my wife and I couldn’t stand the cold, so we left at 3 in the morning. I do not recommend.
• Lee (7/5): -
• Shaun (7/5): -
• barry (4/5): Good night sleep but so much was broken - I was grateful for a bef after a long day, which was comfortable. The room itself was clean. And I was able to park directly outside my own room which was a real cleem Nothing really worked in the room, only two lights worked in the whole of the room. The TV didn’t work, the plug in the bath didn’t work. It was opposite there hadn’t been much maintenance for quite a few years. The decor was actually okay, but you’re around the fringes it just needed work. Would I stay there again maybe at least you could park right outside your room which was an absolute bonus with a lot of stuff and hey ho I had a good night sleep.
• Dolby (10/5): Short stay - Freindy night staff help full with any problems Nice size room beds could been more better
• Andy (6/5): - So much change in 6 years , No breakfast No sports bar No restraint ,
• whitters30 (7/5): - The rooms were peaceful Some of the staff
• Matthew (8/5): Fit for purpose - It was fine. Perfect for a bed & nothing more Location but only because it looked like a rougher part of Stoke. That’s only opinion not fact though
• Amy (7/5): -
• Laurenti (6/5): - Some of the staff very nice but the room not so clean and the connection from the booking whit the hotel nothing no bady no about reservation about pay extra for checking in early or checking out late nothing The room not clean and I didn't receive what I pay
• Dave laundon (6/5): The shower only just worked, the carpet was discussing, the place needs some investment. - Not available It wasn’t the cheapest option, the place needs some investment.
• Stephen (10/5): -
• Mruthyunjaya (8/5): -
• Mutore (4/5): -
• neville (3/5): - Very out dated and run down looked like the door had been kicked in a few times ,didn’t feel a secure safe place ,seems like people are living in other rooms pushchairs and kids toys outside and strong smell of something cooking eg curry .. won’t be coming again …
• Roselyn (5/5): -
• Oliver (6/5): -
• Stuart (7/5): It was safe and comfortable and a fair price - I thought it was dated but clean and fair price Tv remote it went down on channel but not up
• Ngozi (6/5): They need to get rid of the mould - The location The facility and furnishings
• Sandra (4/5): -
• Natasha (4/5): Bed very comfortable, staff were pleasant but the cleanliness of the room needed attention -
• Angharad (2/5): Would not stay there again. Not ideal for a family... - Location it was close to Alton Towers Mold in the bathroom, smelt damp looked run down, place was dirty. Electric sockets were either broke or not working. Even with the lights on it looked dark.
• Anareta (10/5): -
• Ricardo Andre (8/5): -
• Nathan (1/5): Stay clear - Nothing was a terrible stay The room was on the first flooor all the tiles on the stairs was all broken and some lose this made it very dangerous going up the stairs no warning sign Room was very very outdated The tv was hardwired into the plug socket looked very dangerous On check out no one even bothered to ask if are stay was ok
• Warren (10/5): -
• Smith (8/5): - Perfect location, nice rooms adequate for our needs.
• Emmanuel (1/5): Sale et bruyant. - J'ai adoré quand certains residents, ouvriers du batiment, ont enfin coupé le moteur de leur camion qu'ils laissaient tourner devant le motel, en buvant des bières, à 23h. chambre d'une saleté repoussante. Enormes moustiques ecrasés sur les murs et au plafond, salle de bain repougnante, avec très peu de pression au pommeau de douche, traces de merde sur les rideaux (veridique...), cables de la télévision raffistolés avec du scotch... Motel vraiment délabré, sale, et bruyant. Seule la jeune femme de la reception apperçue le matin etait agréable et souriante. Tout le reste est en dessous de tout. Je ne recommande absolument pas cet établissement.
• Parry (10/5): -
• Parry (10/5): -
• Ricardo Andre (8/5): -
• Mispah (6/5): Nicely warmed up before we got there. - Convenient to get to Not so clean, bits of sand between sheets, sink area needs decorating, shower curtain needs a wash.
• GRAY (6/5): Comfortable Warm Convenience - It was convenient and warm. I previously stayed at holidayinn and although holidayinn is a nicer cleaner place to stay it isn’t as warm therefore I would opt Tollgate Hotel over Holidayinn over the winter or colder months. No contest. Tollgate Hotel is very USA motel vibes. I’d imagine the ideal place for an extramarital affair or hook up due to its appearance of discretion and privacy and comfort. There is a pool I believe which I didn’t have the time to try out. Next time I’d stay here again I would have like a shower option. But the bath sufficed.
• James (8/5): -
• Chris (7/5): -
• mayo (9/5): -
• Frend (1/5): - It definitely needs a refurbishment, the tv was broken with the satellite being what looks like cut, there was no heating, 2 plug in heater later we managed some kind on heat. It was very noisy. The beds where uncomfortable.
• Soule (1/5): Bad place to book - Nothing and I need my refund. No heating and TV the room was very cold and bed was bad as well. The guy at the reception tried.
• Sean (3/5): Just please guys do not book for your own sake I thought it looked clean and tidy but soon as I opened the door met with - Nothing at all. Room stank of dampness Shower didn’t work Tap leaking Dirty bed sheets Value for money! Says it’s 4* it definitely isn’t
• Brooke (7/5): - Gave me American motel vibes, loved it Nice and warm upon arrival Nothing
• Bryan (6/5): - Location and parking Shower didnt work. Unable to heat the room.
• Ewa (10/5): -
• Warren (8/5): -
• Toby (7/5): - Cost; if you’re on a budget but still want somewhere clean and comfortable. Staff were nice, friendly and helpful. Nothing comes to mind. It’s not the Ritz or Adlon but this is place is superb value for money and very pleasant.
• mupasiri (2/5): -
• Rizwan Chand (4/5): - Staff and location was good Smell from room, Bed linen and pillows
• Tammy (1/5): Very uncomfortable and cold - Hot water Room freezing cold no heaters or radiators work and when ask staff they do nothing about it or offer no support
• Chukwudalu (9/5): It was a good place - Everything was perfect
• Kenneth (6/5): - to many bonus questions The lowering of the heat on the main radiator
• Fryer (10/5): -
• Charlene (9/5): - The room 101, location, good value for money. My bathroom basin was blocked.
• abdelkadir (10/5): - Quiet Nothing
• Mat (6/5): Worth the money - Location was fine. Staff are great. Plenty of parking. Room smelt of stale cigarettes. Tiny tiny TV. Shower is quite poor.
• Gareth (9/5): - Quiet
• nathan (4/5): Needs a re-revamp - Parking. Broken and dirty/ stained furniture stained carpets, electrical plugs buzzed and kept me awake, cars headlights lit up my room when they parked up, TV remote didn't work. Decor very tired and dated.
• Dianne (1/5): -
• Rebecca (10/5): - Clean easy to get to. Not close to anything
• Sharon (10/5): - I thank you for the night I would really recommend this place it really felt at home we even paid extra 10 pounds to stay till 13h00..Our checking out time was 10h00 but we want to stay for abit longer.. Nothing
• Louise (1/5): Noisy, smelly, unkempt, sheets did not fit bed, dangerous broken step. - Terrible. Avoid!
• Lewis (3/5): Awful - I stayed many times 7-8 years ago the hotel has changed hands I could not believe how it has deteriorated, no bar, no breakfast , nothing . I had to fix the lock on my door as it fell off , I’m sure the hotel houses either asylum seekers or local people of the street , noisy children running around at night , will never stay again Everything
• Marion (1/5): Probably the worst hotel I have ever stayed in. - The bedding and towels were clean. They provided small sample toiletries. The whole place was very run down. It wasn’t good last year, but as the owners had only just taken over, we thought it might have improved and we’re willing to give them another chance. It was in fact worse! They had allocated upper floor rooms although I had told them that we had people with us that couldn’t manage stairs. The only member of staff we saw the whole stay was on reception. She did relocate us, but only after I made a fuss about it. There was no restaurant and no bar that we were aware of. We were of the opinion that it was being used to house refugees.
• Rizwan Chand (10/5): - Nice and comfy place TV was so small, other than everything was fine 🙂
• Paul (1/5): -
• Georgia (6/5): Good location - Good location for seeing the rest of our family and winter gardens. Initially the room looked clean. Room was tired, needs painting and holes, scruff marks fixing. The bar / lounge and breakfast options were not available. Advertises daily maid service. We never saw a maid and I had to go to reception to request more toilet paper. On 2 occasions I had to go to reception as our door card / key didn't work. If these things were put right it would b a great place and good value for money.
• Russell (3/5): -
• Setfree (4/5): -
• Ian Bajorski (4/5): - Very friendly staff Room was not very clean. Cigarette butts on the shelf of the bedside table and beds were were uncomfortable
• Mike (6/5): -

Photos