Holiday Inn Express & Suites - Union Gap - Yakima Area by IHG

Name: Holiday Inn Express & Suites - Union Gap - Yakima Area by IHG
Address: 1215 Ahtanum Ridge Road, Union Gap, us

Location: 1215 Ahtanum Ridge Road, Union Gap, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Convenient Location in Union Gap, Washington State Region

Modern Amenities for a Comfortable Stay
The Holiday Inn Express & Suites - Union Gap - Yakima Area offers air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms. Guests can enjoy the indoor pool, hot tub, fitness centre, and sun terrace during their stay.

Business-Friendly Services
This 3-star hotel provides a business centre, on-site ATM machine, and helpful tips from the reception staff. Whether traveling for work or leisure, guests can expect a seamless experience at Holiday Inn Express & Suites - Union Gap - Yakima Area.

Book Your Stay Today at Holiday Inn Express & Suites - Union Gap - Yakima Area
Experience comfort and convenience in Union Gap - reserve your room now for a memorable stay at this IHG Hotel.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
Allergy-free room
Heated pool
Lower bathroom sink
Outdoor furniture
Shallow end
Pet bowls
Pet basket
Visual aids: Braille
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Physical distancing in dining areas
Key access
Face masks for guests available
Delivered food - securely covered
Security alarm
Key card access
ATM/banking
Shopping on site
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby indoor pool
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Reception hall
Secured parking
Swimming nearby
Bulk dispenser for toiletries

Rooms Available

Standard King Room - Communications Accessible

Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a private entrance, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
Queen Suite with Two Queen Beds - Communications Accessible

The suite offers air conditioning, a private entrance, as well as a private bathroom boasting a bath and a hairdryer. The suite features a wardrobe, a safe deposit box, a tiled floor, a carpeted floor and a flat-screen TV with cable channels. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Smoke alarm
- Key card access
- Hearing accessible
Standard Room

Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room provides air conditioning, a private entrance, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
Queen Suite with Two Queen Beds and Sofa Bed

The suite provides air conditioning, a private entrance, as well as a private bathroom featuring a bath and a hairdryer. The suite features a wardrobe, a safe deposit box, a tiled floor, a carpeted floor and a flat-screen TV with cable channels. The unit offers 3 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
King Room with Hearing Accessible Roll In Shower - Non-Smoking

The spacious double room features air conditioning, a private entrance, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Shower chair
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking

The spacious double room offers air conditioning, a private entrance, as well as a private bathroom boasting a bath and a hairdryer. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
Standard Queen Room with Two Queen Beds and Mobility Accessible Tub

The spacious double room features air conditioning, a private entrance, as well as a private bathroom boasting a bath and a hairdryer. The double room provides a wardrobe, a safe deposit box, a tiled floor, a carpeted floor, as well as a flat-screen TV with cable channels. The unit has 3 beds.

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Shower chair
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
Suite - Hearing Accessible - Non-Smoking

Providing free toiletries, this suite includes a private bathroom with a bath or a shower and a hairdryer. The suite provides air conditioning, a private entrance, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
Queen Suite with Two Queen Beds and Single Sofa Bed - Communications Accessible

The suite features air conditioning, a private entrance, as well as a private bathroom boasting a bath and a hairdryer. The suite offers a wardrobe, a safe deposit box, a tiled floor, a carpeted floor and a flat-screen TV with cable channels. The unit has 3 beds.

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Sofa
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
Suite, Multiple Beds

2 Queen Beds and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - 44-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Desk chair
Suite, Multiple Beds, Accessible (Communications)

2 Queen Beds and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - 44-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Desk chair
Suite, 2 Queen Beds, Accessible (Communications)

2 Queen Beds
Internet - Free WiFi
Entertainment - 44-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, queen sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Sofa bed
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Desk chair
Standard Room with Two Queen Beds

The spacious double room offers air conditioning, a private entrance, as well as a private bathroom featuring a bath and a hairdryer. The double room provides a wardrobe, a safe deposit box, a tiled floor, a carpeted floor and a flat-screen TV with cable channels. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
Standard King Room

The spacious double room provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, a tiled floor, a carpeted floor and a flat-screen TV with cable channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access
King Suite

The suite provides air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Microwave
- Private bathroom
- Heating
- Private entrance
- Tile/marble floor
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key card access

Guest Reviews

Marthinus Pieter (8/5): -
Karen (9/5): Good stay!!! - Nice room Parking was a little tight
Guest (10/5): -
Shiloe (9/5): -
Isabell (9/5): - Very clean, kids loved the pool, good breakfast, comfortable beds. It was a little tight with the pull out couch. We had to push it around a little to get it down because the AC unit was in the way.
Shaina (10/5): -
Uriarte (10/5): -
Vandusen (1/5): To some of my stay, I was there for 10 minutes for her to tell me that I need to pay her $300 on a card and deposit or I - Their deposit to stay is too expensive and they didn’t let me stay and kept my money Nothing
victor (4/5): Médium - There was a lot of noise on the level above our room
Jennifer (1/5): -
Jolene (10/5): It was a great place to stay while visiting family. - The rooms were clean. The beds were comfortable. Staff checked to be sure we had everything we needed. There was even a gift bag with dog supplies in it. We were impressed. NA
Faubion (1/5): - Dirty linens in room. Nasty
Chastity (10/5): - The staff were excellent. The hotel was clean. The breakfast was good. The bed was comfortable. We will definitely be back. Thank you to everyone there.
Angela (8/5): Hotel was conveniently located to everything we needed. Area felt safe. Staff could have been friendlier. Breakfast was - Convenient location. Nearby shopping, gas, groceries. Jacuzzi could have been cleaner. Light in the room wasn’t working. Staff could have been more friendly.
Ruiz (10/5): - Good breakfast Good business park for a walk around
Diane (10/5): - Shower floor was a little slippery. 😬
SHENG-HE (7/5): -
Mark (10/5): - The food was good and was well served. Parking was plenty of spaces, as safe as possible.
Gayle (8/5): - Close to baseball tournament.
Deanna (8/5): - Kind Staff. Very clean! Nice bedding, plenty of pillows. I have not stayed in a hotel room for quite a while. This was a nice place that felt secure and clean. I did not get to sample the breakfast because I had my dog with me and they are not allowed near the buffet, and you are not allowed to leave them in the room alone. Also...it is put away pretty early. There were three things that bugged me. The TV sound is capped....so it will only get so loud which isn't quite loud enough (for me) when the AC is running. Second, there was no full length mirror in the room. I was getting ready for a wedding and I was really surprised to note that there wasn't one. Just the bathroom mirror, waist and up. Third, in the bathroom the tub LOOKS like there is a textured safety application in the bottom of the tub...but it is not. It is super slippery. There is one grab bar and it is helpful for getting in and out, but it's on the outside, so not useful when IN the shower. There really should be a second bar inside the shower and a grippy tub floor for safety. The only other thing was the shared shampoo, lotion, and soap. I understand the why....but just cannot do it. No more individual soaps. Glad I brought my own. Close to shopping and good eats. YES...I will stay here again.
Daniel (8/5): -
thewalrus (8/5): - The suite could’ve been bigger but the room was clean, the staff was friendly and accommodating, the breakfast buffet had a great selection. It was an overall pleasant experience!
Nancy (8/5): - It was what we needed for one night
Michele (4/5): - Our room was right above the outdoor patio and people were out there constantly being loud well past 11pm. Our fire alarm was hanging off the ceiling, not sure if it worked or not. Beds were hard and uncomfortable.
Susan (2/5): - Don't stay in room 211 the lobby plays there music so loud at night you can't sleep
Teresa (6/5): - Breakfast could be better. Biscuits/Gravy was awesome but the pancakes are awful and eggs are so so.
Eduardo (10/5): -
Jennifer (10/5): - Very friendly staff
Janet (8/5): - Dirty
rhoads (10/5): -
Alexandra (8/5): - I think the coffee area should light.
Youn (10/5): - Kind, clean, and nice.
Carol (10/5): -
Kim (10/5): - They have a complimentary breakfast that was excellent.
Cheyenne (10/5): - Room was very spacious and clean. Staff were friendly and helpful. There is where I’ll be booking if I’m in the area again!
Garvin (8/5): Good hotel at a fair price and great staff. - The staff is very courteous and helpful with any of your questions. The room was clean. The only thing I saw was at the pool. Looks like it could use a little bit of stain or renovation, and the water was a little bit murky other than that I would rate it 4 to 4 1/2 out of five.
Monte (10/5): - Property was new and modern
Daphne (9/5): Safe for traveling - Breakfast and cleanliness overall. NA
Judy (10/5): - Comfy and clean with a great breakfast.
Coral (10/5): - Very clean place, staff was great, our room was very clean and spacious. Staff gave our pups little goody bags, which we loved
Daniel (10/5): - Nice options available for breakfast… oatmeal with the trimmings, fresh fruit, bacon or sausage with a vegetarian option some kind of eggs. Yogurt, milk, cereal, toast, boiled eggs,pancakes and even something for the sweet tooth. Muffins cinnamon roll danish. Something for just about everyone. The beds were also comfortable and the heating and cooling system is actually on the quiet side
Linda (10/5): -
Mari (10/5): - Excellent! I would stay here again!
Margaret (10/5): Stay was good. - Location was 1/2 mile from relatives and close to car show at the fairgrounds. There were no problems!!
Edith (8/5): -
Olivia (10/5): -
YONG WON (10/5): - Everything is satisfactory.
Sherry (2/5): - It was so bad, we paid for 2 nights and left first thing in the am after the first night. Didn’t even stay for the 2 nd night. We had to pay for another hotel for the 2nd night.
Lois (10/5): Great stay - Nice quiet stay for one night. Good breakfast, friendly staff, clean room. Will stay again next time we are in the area.
NADIA (10/5): - Very nice and quite location.Rooms are big and smell fresh.Friendly staff.Best breakfast you could have with variety of food and drink.Secluded and new location.
Russell (9/5): - Location Hot tub out of service
Gookin (7/5): Good - Staff was amazing. The whole reason we stayed was to use the hot tub and pool but the hot tub was broken.
Chad (10/5): I come to Yakima often and always enjoy this great hotel! Highly recommended! - Love this hotel! Clean, comfortable room, great amenities.. Disability parking!!
Amelia (10/5): - Nice, clean hotel with friendly staff.
Salvador (10/5): - Easy to check in
Kimberly (9/5): The staff was amazing! - Nice property Too secluded
Mariya (10/5): - Very nice front deck people and the hotel is very clean!
cynthia (10/5): - Perfect for a family visit in eastern Washington!
Kelly (10/5): - Everything was wonderful. I had to work in my room and it was easy and comfortable. Shout out to the great breakfast and cookies.
William S. Fisher (10/5): - Conveniently located to the areas I needed to visit
Diane (4/5): - I didn’t like that the ice machines.didn’t work. The pancakes machine made terrible cakes. And a couple of basic things that I forgot, the front desk didn’t have. Since my car had broken down I had no way of getting to a store. My wheelchair wasn’t able to take me due to the. Fact that there wasn’t any sidewalk and I was to afraid to travel in the busy main road. The only saving grace was that the staff was very helpful and friendly!
Enrique (8/5): - We extended our stay for another couple of days. Talked to Marissa ( general Manager ) and she expedited our reservations in a timely manner.
Melissa (4/5): - So I was very disappointed when I got to the hotel and was not allowed to check in early even though I had already drove 6 hours to get there and the front desk staff while I should say the front desk lady was very rude said that there was no available early check in until at least 3:00 cuz all the rooms are dirty and she was just very rude and so I set up my car in the parking lot for 6 hours until I was able to get a room which is very disheartening I once worked for IHG and I have never seen such rude service to anybody and I would never allow my front desk staff to talk to I guess even a member at that the way she did
Chekhov (10/5): - There is ample parking despite being heavily booked and the late night desk staff is super nice/chill
Jelea (10/5): - All the staff are excellent the breakfast they had in the morning had a lot of variety and was very decent.
Cynthia (3/5): Ew. Stay somewhere else. Find a better neighborhood and property. - Location was scary. Not a good neighborhood. Room wasn’t clean— my pet found someone else’s fruit loops in the corner. Tissues, hand cleaner and poop bag dispensers not refilled.
Maite (10/5): - Very clean, great breakfast and super friendly staff!
Anna (4/5): - I really had to think on this review for a few days. I almost said something to the front desk attendant at checkout, but he was so sweet and none of this was his fault, so I let it be. But how can you guys fix something if nothing is said?? So, here goes... My family and I stayed at this hotel last spring and it was wonderful. So I had the same expectations this time around. Unfortunately that wasn't the case for this one night stay. Upon walking in to our room, I could tell that it had just been mopped, but there were dirty foot prints all over the tiles. I chalked that up to it just being a quick mop job and didn't mind too much. But later on noticed it was very sticky also. Clearly, whoever mopped didn't take much care into cleaning the floor from the previous guest. The carpet was also pretty dirty too. Two of my kids had brand new white socks on. By the end of our stay, the bottom of their socks were almost black. I'm sorry, but that's disgusting. The bank of drawers available were all so broken we could barely open them to access the extra sheet for the sofa bed. The sofa bed mattress had tons of stains on it. Pretty gross. The blankets and sheets on both queen beds had hairs all over them and one of them had what looked like red lipstick smears in a few places. We slept on top of the covers and didn't use the pillows. It was not a very comfortable stay and we won't be back. Definitely not worth the $200 we spent on this stay.
Damian (10/5): - Very clean. Friendly staff.
Robin (8/5): Nice Stay - The location was perfect for an event we had in Moxee. The breakfast is the typical hotel breakfast, and does not have many options for those who are gluten free and meat free.
Janeen (4/5): We were there to sleep and that's what we did. I felt we paid WAY too much for a place to sleep. - The grounds and facade were lovely. The staff was very nice and welcoming. The bed was VERY comfortable. Our room was dirty upon arrival. I called the front desk and told them and they came up immediately to check it out. The floor was dirty with crumbs, plastic pieces, toenails (YUCK) and hairs. There was sticky substances on the coffee table. The inside of the sofa bed was dirty. The blankets/sheets for the sofa bed were shoved into a drawer - I was unsure if they were clean or not as they were not folded by any sense of the imagination. The bathroom had hair clumps under the sink and pubic hairs around the toilet. The breakfast - yikes. No regular milk for all the cereal options. The other food was "ok." The sitting area was so dirty!
scott (8/5): - Enjoyed the stay.
Dawn (4/5): Disappointing - The location was close.to family, room was quiet even though next to elevator and relatively busy car traffic, pool was clean and not over chlorinated, hot tub was wonderful, hospitality added a special touch of TP deco and all the staff were extremely helpful and friendly. Some.of the carpets in or near the stairwell were stained and showed signs of wear (even though it is a relatively new hotel); only 1 of 2 ice machines were working (no sign on broken machine), floor or carpet were dirty bc when I stepped into bathtub black film came off my feet, privacy screen didn't stop on its own which could lead to an expensive repair,.breakfast was average and no visible attendant if patrons had a question/issue.
Michael (10/5): - Staff very helpful and accommodating
Blanca (10/5): - loved it!
DEANNA (2/5): - Overwhelming smell of chemicals and unexplained construction-type noises
Kari (6/5): You can do better! - Room was not clean when we arrived, but it was late so we let it go. The next day we requested our room to be cleaned . We were gone all day not getting back till 10pm .even though we requested it on one came and cleaned our room or refreshed our towels.
Don (10/5): Exceptional - Help was exceptional
Kelly (10/5): Was very pleased with accommodations - Very clean N/A
Douglas (2/5): - Very sad. Carpets n floors were dirty and it smelled so strong of disinfectant we couldn’t stay in our room.
Christina (4/5): I will not be staying here again, and I will not recommend this place due to the staff. There was a young man at the fro - It was close to where I needed to be Staff was rude. It was loud. The staff did not take care of my complaints about the constant stomping for two days straight upstairs.
Alisa (5/5): Passable - Clean. The window shade was on an electric button, which didn't work. So the black out shade would go down and so it was only the see thru one. When I called down to the front desk, she said "yeah, that's always a problem ". Then there was 2 dogs across the hall barking non stop. When I asked if we could change rooms...she said no. And also there's no sound barrier within the shared room doors, and next room was a full large family with lots of kids jumping off the beds and yelling. Overall very loud all night and started off again around 6am.
Prajwal (10/5): - Friendly staff, good breakfast, and clean and well-maintained property. great for family
Mike (10/5): Exceptional -
Colin (10/5): Family enjoyed our stay in Union Gap. - Clean, friendly staff, indoor pool, plenty of parking, location
Darrell (10/5): - Great stay close to the airport. Limited Uber & Lyft early in the mornings.
Richard (10/5): - Hotel and staff were very good.A bit out of the way. Thats good, in that it was very quiet....but it was away from any restaurants.
Maureen (10/5): I love the pillows - The hotel is very well maintained and the rooms are very nice. I especially love that they provide both firm and soft pillows - I usually have to bring my own pillow but I don't need to here. My only complaint is the breakfast wasn't great but everything else was a 10.
Verified traveler (4/5): Upset - Room was dirty, with garbage from previous guest. Trouble moving rooms. Did end being able to move rooms and stayed. Next morning breakfast: no cinnamon rolls, trouble getting things refilled. Stayed 3 times previously but won't be going back.
Stacy (10/5): - Access to streaming would make this hotel compete with other chains. Being able to log into own netflix..
Maria (10/5): Exceptional -
Thomas (10/5): No complains - Room we stayed at was huge and well appointed. The breakfast offered is very good.
Stephanie (4/5): - Pool was not available didnt state online that it wouldn't be.
Justin (10/5): - The most important thing for in on weekend trips is staying smother is dog friendly. We a had a great experience here.
Charles (8/5): - The outside of the property was littered with trash especially along the property lines/broken glass in parking lots. The building paint needs to be updated because although this was "newly renovated" it was clear the exterior wasn't. The rooms were nice with no real complaints about the stay other than ascetics/smell.
Salvador (8/5): - First time staying I really like they really friendly thank u
Colleen (6/5): Pleasant - Breakfast was the best thing Temperature was impossible to control without a lot of on and off noise. Pillows were awful. Shower floor was slippery until I rubbed it with a lot of water
Van (8/5): Very good -
Susan (10/5): - great getaway
Jenny (10/5): Exceptional -