DEM Hotel Jerusalem

Location: 12 Ben Hillel St, Jerusalem, Jerusalem District, 9423114, Jerusalem, IL

Star Rating: 7.6 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Nightclub
• Free WiFi
• Luggage storage
• Concierge service
• Elevator
• Free airport transportation
• Library
• Nightclub
• Safe-deposit box at front desk
• Free newspapers in lobby
• Smoke-free property
• Tours/ticket assistance
• Airport transportation - pickup (surcharge)

Rooms Available

• Superior Double or Twin Room with Balcony

  The spacious twin/double room features air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom boasting a shower.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Terrace
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Wine or champagne
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Deluxe Double or Twin Room with City View

  Providing free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin/double room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Fax
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Additional toilet
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Luxury Suite

  1 Double Bed

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchenette with refrigerator and espresso maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, free newspaper, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Roll-in shower

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Desk
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Free newspaper
  • Daily housekeeping
  • Espresso maker
  • Free WiFi
  • Bedsheets provided
  • Mobile key entry

• Basic Double Room

  1 Double Bed

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchenette with refrigerator and espresso maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, free newspaper, and iron/ironing board

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Roll-in shower

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Desk
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Free newspaper
  • Daily housekeeping
  • Espresso maker
  • Free WiFi
  • Bedsheets provided
  • Mobile key entry

• Luxury Double or Twin Room, City View

  1 Queen Bed

  215-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with premium channels

  Food & Drink - Kitchenette with refrigerator and espresso maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Roll-in shower

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Desk
  • Private bathroom
  • Satellite channels
  • Bottle of water
  • Free newspaper
  • Daily housekeeping
  • Espresso maker
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided
  • Mobile key entry

Guest Reviews

• DanyMarseille (6/5): -
• Kenneth (8/5): - Location, clean No breakfast
• Ishay (10/5): -
• Yair (1/5): גועל נפש, לא ממליץ לאף אחד. - קיבלנו מצעים מלוכלכים מאוד, עם כתמים ושיערות של אורחים קודמים. ממש מגעיל כשהתקשרנו לצוות, הוא הנחה אותנו לקחת מצעים מהארון שירות, ותוך כדי שאני לוקח הוא צועק עליי בטלפון בלי בושה שאני ״מבלגן״ לו את הארון. מקום מגעיל, יחס מגעיל, ב1 בלילה הלכנו לחפש מלון אחר
• ליהיא (8/5): -
• Ishay (10/5): -
• THOMAS (6/5): - The location, and the good staff communication before arrival and while we were there, and their immediate attention to a negative situation. The first room allocated to us. It was not acceptable for variius reasons. We arrived late pm so no one available to assist. However, next morning after we advised reception of the issues, we were immediately moved to an amazing new room for our second night. Thank you.
• moche (10/5): je recommande super hotel - hôte très sympathique
• Landau (5/5): Great position but room stank of cigarette smoke - Good position Bed and room stunk of cigarette smoke
• שלומי (6/5): - החדר עלוב
• Shalom (6/5): Definitely no value for money - Location There is a lot of noise from the outside even at 3 am One towel was with leftovers hair and the neighbor next door was extremely loud (playing music around 4am)
• Ayelet Sinai (6/5): - המיקום נחמד מקלחת לא נקיה רעש מהרחוב אי אפשר לישון יקר יחסית למה שמקבלים בסיסי מינוס
• אורית (8/5): -
• Fabio (7/5): - Localização, simpatia do pessoal do hotel. No último dia da hospedagem, a tv parou de funcionar, porque houve algum problema com a conexão de Wi-Fi
• tiki (6/5): -
• Andrea (6/5): - Die Lage war soweit gut. Der Service war in Ordnung, der Empfang freundlich, auf meine Bitte wurde ein Wasserkocher ausgetauscht und mir im Flur ein Schrank mit Warmwasserbereiter und Pappbechern gezeigt. Aber es ist zu empfehlen , einiges zu verbessern ! Ansonsten gefiel uns die Lage direkt im Stadtteil und den guten Verpflegungsmöglichkeiten, nur 10 min zur Tram Haltestelle zu Fuß. Die Suite hat uns enttäuscht. Wir haben sie extra gebucht um ein Treffen mit CEO und Projektleiter zu ermöglichen. Die Küche entspricht nicht den Angaben auf den Fotos. Es war nicht sauber , gab kein richtiges Geschirr, Geschirrhandtuch, spülmittel und Bürste, nur alte verschmutzte lieblos hinein geworfene Pappteller und Plastikbesteck, der Wasserkocher komplett verkalkt, auf meine Bitte wurde er ausgetauscht. Der Kühlschrank war sehr klein und schmutzig. Das ist ein No Go für eine Suite ! Und für ein wichtiges Treffen, zu dritt. Zwar gab es das Sofa, aber kein Tischchen dazu oder einen weiteren Stuhl. Insgesamt alles vernachlässigt und nicht gut gereinigt. Das Bett war in Ordnung und soweit bequem. Im Treppenhaus lagen Matrazen und Müll. Nun ja JLM halt. Wir können beim nächsten Treffen so eine Unterkunft nicht mehr wählen, die nicht den Bewertungen entspricht, Fotos irritieren da nur. Wir müssen es zukünftig persönlich überprüfen. Die Bewertungen entsprechen nicht der Realität, leider !
• Yuval (5/5): -
• אליסף (5/5): לא נשוב לשם - המיקום יחס הצוות תקינות החדרים
• Joke (9/5): - Ontvangst en locatie Het 2-persoonsbed was heerlijk! Het extra bijzet bed had een hard matras
• מתתיהו (4/5): לא נחזור כנראה - קרוב למרכב הניקיון של החדר היה גרוע , אבק בכל החדר מצעים לא נקיים , פוך מלוכלך בכתמים מגבות נורא ישנות ריח חנוק מאוד בחדר
• אמרגי (10/5): - מיקום מעולה נקי צוות אדיב אני יחזור בטוח
• Francis (5/5): -
• Yaya (10/5): -
• zvikas (6/5): - החדרים לא היו מתוחזקים הנקיון לוקה בחסר ,המגבות היו יבשות וללא ריח של כביסה.
• gerardo (5/5): -
• אילנה (9/5): - המלון מעולה הצוות אדיב מוכנים לעזור בכל עניין המלון קרוב למרכז נחזור שוב
• אפרת (10/5): -
• אבישג (8/5): -
• Yonatan (10/5): - מקום מדהים, קרוב למרכז העיר ועם זאת שקט, והכל במחיר 'מצחיק', ממליץ ממש!
• Marc (8/5): -
• אלעזר (9/5): נחמד - תמורה למחיר חדר יחסית גדול רצו על יציאה ב12 במקום ב11 עוד 100 שח
• Sarah (10/5): - Incredible location and very friendly staff.
• Aviva (10/5): -
• RAHEL (8/5): -
• amit (8/5): - The crew is lovely, we really enjoyed and the location is great The elevetor to the hotel is a bit shabby
• David (10/5): - Очень хороший и чистый номер. Все, что надо есть. Персонал очень вежливый и приятный
• אורית (9/5): -
• Guest (1/5): היה ממש מזעזע , על הפנים אל תתקרבו - היה ממש מזעזע , על הפנים אל תתקרבו היה ממש מזעזע , על הפנים אל תתקרבו הייתי צריך להחליף מצעים בלילה לבד כשהגעתי , בגלל שהיו משומשים ולא החליפו
• Liav (7/5): -
• robert (8/5): Très sympathique - Situation exceptionnelle Un peu bruyant mais on peut pas tout avour
• Renniel (5/5): Passable -
• Hannah (8/5): Very good -
• Lior (7/5): Good -
• David (9/5): Very good for staying to visit the City and more. - Good location, helpful staff, comfortable rooms, clean.
• Doug (10/5): - Family owned and ran. Great people who take pride in their establishment. Dublin Bar is 50 meters away and has a great group of people.
• Meylinda (8/5): - You stay what you pay for, this is not hotel but hostel, broken down need upgrade, the location is very strategic though
• Havital (4/5): - Fantastic location However, i would NOT consider this place a hotel, probably not even a motel, more like a single room in a dirty hostel. My bathroom was dirty, as soon as i turned on the A/C stuff came out and landed on my bed, the owner (or evening guy, not sure if he is the owner) instead of apologies offered some yelling and said its just dust and maybe he should replace the filter, i don't know what it is but it was large and thete were a lot of whatever it was that landed on the bed. i asked to replace the sheets and clean the faucet, which aside from being filty was broken and had scolding hot water only. He didn't want to change the sheets, told me to go elsewhere, i asked for my money, he said i paid expedia not him, so i should ask expidia, he kept yelling, and so i said look i asked you politely for clean sheets, its something i deserve to have when paying for a room, he complained i didn't pay that much, i said thats the rate you charge and regardless of rate i deserve clean sheets. He changed the sheets grudgngly and cleaned the Faucet. Awesome location, never again!
• Lior (4/5): Disappointing - The location is very comfortable, the room is ok size wise for a couple The bed sheets had stains, the shower was not properly maintained- sealing rubber was loose, the sink tap was leaking, the decorative tin tables had stains and looked very old The noise from outside can be heard very clearly It is not a hotel, simply a few rooms in one floor of a building. We got in very late and I was told there will be a reception 24 hours, but instead the key was waiting for us near the room, and the door was unlocked (but locked) so we didn't see anyone in check in
• Joshua (5/5): Passable -
• Jan (8/5): Very good - Location was great! Staff was very helpful, we didn’t arrive until after midnight and they made sure our room and key were available. Small but worked fine since we were only there to sleep.
• Irene (8/5): Very good -
• Alexander (8/5): One day stay in Jerusalem - Great location Too noisy outside . The room was just above small supermarket which worked entire night with music. Somebody had broken glasses outside the room but not cleaned the residues.
• Francis (10/5): Exceptional - Excellent location, friendly staff, Very Clean - 6 stars in the heart of Jerusalem - no Breakfast but i highly recommend Location
• Jorunn (8/5): I'd love to visit again - Friendly and helpful staff. Shops and restaurants just outside the door. Short distance to the Jerusalem tram and to the old city. Nights were quiet and therefore easy to get a good sleep. A bit untidy in the stairs on the way to the hotel's floor - but nice and tidy on the actual floor.
• Steven (7/5): Visit to Holy place - The location. Wifi was good. Front desk staff were very helpful and good. Even whoever was dealing with my booking was good, the person allowed us to check in early. Room floor dint look very clean, neither toilet floor was very clean. One of the hand towel was with stain mark. In room facility suppose to have kettle in the room it self. Room slipper suppose to be there. It says while booking on website. Bed sheet dint look very clean.
• Alex (4/5): No sound proofing - Great location The room has no sound proofing at all, I could hear other guests and the noises from the street, I had a terrible sleep.
• Catherinae (6/5): Pleasant - Location Cleanless
• Will (9/5): Superb - Great location to explore the new city. Very helpful staff and accommodating. Quiet and cosy.
• James (8/5): Very good -
• Raül (8/5): Very good -
• Nikolaos (9/5): Superb - Everything Is good at this property. clean room good location friendly staff.
• Athanasios (10/5): Exceptional - super location, correct for 2 people, Lorela, the owner and her son very polite
• Spasoje (8/5): Very good -
• Fe (10/5): Exceptional -
• Päivi (9/5): Prime location! Everything we needed! - We had booked 2 deluxe rooms, 4 people. Great location 10+! Helpful staff! The rooms were quite old but had everything we needed. The rooms are a good size, a couple of chairs would have been a plus. We were not disturbed by the sounds from the street. We arrived in the middle of the night but got to our rooms smoothly. We had to cancel our hotel in Tel Aviv, but we got the chance to continue our vacation in this same hotel in Jerusalem, thank you, thank you, thank you!!! So we spent 13 nights at Dem! We would love to return to Jerusalem and Hotel Dem! The price-quality ratio is right. (Google translator, sorry)
• Kenny (10/5): Great place to stay - Great location, room cleaned everyday, lots of cafés nearby with great food our room was 308 with balcony
• Jc (8/5): Very good - Great location and reception was friendly
• vladimir (10/5): - Very comfortable, staff friendly, small hotel (one floor - 10 -15 room - not sure exactly) located 5 min walk from Yaffa gate of Old City. Very convenient for self-exploring Old City, convenient public transportation from Jerusalem Central bus and train station. Clean and convenient. Area around hotel feel safe. But in a last day of our stay (4-24-2023) terror attacks happened 300 m ahead of us when we walk on the street to Mahaneh Yeguda Market.
• Caio (9/5): A good and confortable place - The location is great, very close to the old jerusalem. The staff was really kind and helpful.
• Keir (9/5): Superb -
• Bruce (1/5): Worst experience in a hotel EVER - The ONLY good thing I can say is it is in the middle of down town Jerusalem off Ben Yahuda St. But even that had a negative, because it is closed to vehicle traffic, you have to walk several blocks to get to it, and if you have a lot of baggage, or limited mobility, it should be considered a no go. Most Horrible experience of my life at the DEM Hotel. Before I say anything else, I need to say they are liers. My wife and I checked in as scheduled on April 4, found the room to be unacceptable and the staff unwilling to do anything about it until the next day, so we left and went to another hotel for the rest of of our two week stay. We asked for a refund, but instead of refunding at least part of our time, they marked us as a "no show" in Booking so that they could keep all their money under the hotel's stated no show, no refund, policy, and try to keep me from writing this review. I have never in all my years experienced such rudeness and disrespect. It started when we arrived. You have to go quite a ways to get to the hotel on foot because it is a pedestrian only zone. My wife can't walk very far due to a back problem, so we got the host to come out to get some of our luggage. But he would not hold his speed down to what my wife could keep up with, essentially forcing me to separate from my wife or my luggage on a foreign city. Their description says that the rooms are accessible by elevator, but you have to go up a flight of steps to get to the elevator. Once we checked in the host disappeared and wasn't seen again. They advertise as a Botique hotel, which usually means they only have a few rooms so that the guests can be better pampered, but at this hotel the hosts are only there to check people in or out, and are unavailable in person otherwise.They say they have refrigerators in the room, but it is only a drink cooler that barely cools at all. When I reported it that it was not working well, all they responded was"checking..." and nothing else via the Booking.com messaging system. Then we found out that the bed had crumbs and hair under the cover, they obviously had not changed the sheets. When I messaged them about that they just responded "impossible" with no offer to change them until the morning.
• Sharon (7/5): Great Location to Explore the City! - The location was fantastic, just off the colourful Ben Yehuda Street. It was a 2minute walk to the Jaffa Light Tram Stop and a ten minute walk into the Old City. Bed was really comfortable. Walls need repainted, looking tired.
• Jenni (8/5): Overall a great location easy access to train, bus, taxi pickup, shopping, restaurants! Clean and comfortable, you can h - property is located at an ideal location for launching to the old city, easy shopping off and on King George st., and lots of cafes to choose from We had an unusual occurrence of kids/teens getting into the building and onto the hotel floor, they were very loud and disturbing. Suggest that hotel place a keypad lock at their lobby entrance for guest access overnight, instead of leaving the door open to the common stairwell for anyone to enter.
• Anna (2/5): Very poor - The hotel is located 20 minutes walk from the Old City. The room and bathroom need total renovation. Room was really small.Towels were worn, grey and unpleasant. Very noisy area even windows closed didn’t help. We slept very badly.
• Felix (5/5): Basic accommodation in the centre - Great location No hot shower and a sink without cutlery or bowls
• Dominika (8/5): Very good - Location of the hotel was really good, staff was super friendly and helpful, wifi was working well Walls are super thin and you can hear everything that is happening in rooms next to yours, as well as in the hallway
• Chaya (5/5): Practical - The location is absolutely perfect, right near the light rail and the shuk. The beds were exptremely comfortable - surprisingly, and the staff is very helpful. We even stayed a little after chek out and it was fine. Thank you! However, it's a very very small room, it could use some renovation - although everything is very clean. It's very humid as well - although that could just be the generally hot climate. There is some noise in the morning from the street, and it's actually a bit hard to find at first.
• David (8/5): Very good -
• Ursula (7/5): cheap and cheerful and many services nearby - Spacious room, comfy bed, helpful staff The hotel is somewhat difficult to locate. It is on the third floor of a building and the hotel sign is not all that obvious. if you are not using gps, you could walk right by and not see this place.
• Crazy (5/5): Passable - The shower was perfect, good position Very small room very poor
• Larissa (5/5): Location good, place itself terrible - Staff was friendly and helpful, good location Room was disgustingly dirty, weird smell covered up by chloride (anti mold probably?)
• Jorgelina (2/5): Very poor -
• Rosalind (7/5): Good - Lorella waa amazing
• Levan (7/5): Good -
• Moshe (7/5): Good -
• Ratiya (8/5): Very good -
• Chaim (10/5): Exceptional -
• Katja (7/5): Good -
• Svetlana (10/5): We would definitely come back. - Staff was very kind and open to help. Suggested the best way to move around. Very friendly and safe neighborhood with nice restaurants. Commuting to the Old City. Also, bed was cozy and comfortable.
• Matthew (6/5): Pleasant - I had a rough first night after being put in a room on the main street, be warned this is in a busy area so for me it was impossible to sleep. Having said that once I bought it to the staffs attention they moved me to a quite room and they were lovely about it , especially given how stressed and angry I was after having requested a quite room in the first instance. They did really well, super impressed The place just needs a little love, maybe felt on the doors, they slam pretty hard and double glazed windows would stop all the noise but apart from that , for less fussy or younger travellers it great, it's in a terrific spot, loads of food and transport.
• Matthew (5/5): Passable -
• Humair (5/5): Passable -
• Anonymous (8/5): Very good -
• Mila (1/5): PLEASE DON'T BOOK THIS PLACE, THEY HAVE FAKE REVIEWS LOOK AT THE PHOTOS AND REVIEWS ON GOOGLE - nothing good about this place The room desperately need renovation, it was a very dirty and stinky room + a bathroom full of rust. I felt very uncomfortable staying there. Horrible sound isolation in rooms, you hear EVERYTHING from alarms to private people conversations, we woke up at 6 because someone had a s'x next to our room. I was unable to sleep and felt tired all day of staying. There was a stain of blood on a shelf (adding photo), the view from a window will make you cry.
• Petya (10/5): Exceptional -
• Anonymous (7/5): A nice stay in the center of Tel Aviv - Really nice location , easily accessible and friendly stuff They could fix some small things like lack of plaster on the wall, signs of moisture or marks on the wardrobes
• Karen (7/5): i did not enjoy the room - the location is good near to the center of Jerusalem the room was small i feel exausted
• Riza (7/5): Good - Its location is close to restaurants and groceries One of the room we booked smell cigarette smoke
• Sebastian (6/5): good positioning, but it’s only a floor in a block, it doesn’t look like a hotel…dirty and old rooms and if you are doin - positioning dirty room and look very old
• Guilherme (10/5): Great location, staff, price and close to the Old City - - The staff is unbelievable good! they were very attentive and kind all the time. Really good people, always ready to help and with a smile on their faces; - location is great! Within a 15min walking from the old city and close to everything; - the size of the room and bathroom are ok for two people traveling together; nothing

Photos