Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Location: Km 9.7 Blvd Kulkulcan, Cancún, mx
Star Rating: 5 Stars
Property Type: Resorts
About this Property
Luxurious All-Inclusive Resort in Cancún
Luxurious Accommodations: Each room at Royalton CHIC Cancun features a private terrace, air conditioning, and a flat-screen TV, ensuring a comfortable stay for guests.
Gourmet Dining Experience: Indulge in a buffet breakfast each morning and savor International, Mexican, and Steakhouse dishes at the on-site restaurant.
Rooftop Cabana Lounge: Relax at the Level 18 Rooftop Cabana Lounge, offering a rooftop pool, elegant cabanas, and stunning views of the Cancun shoreline.
Experience the ultimate luxury getaway at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only. Book now to secure your reservation and create unforgettable memories in Cancún.
Policies
Check-in: 03:00 PM - 11:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Guest education on local ecosystems and culture
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Express check-in/check-out
- Safety deposit box
- Tour desk
- Ironing service
- Sauna
- Massage services
- Private check-in/check-out
- Concierge service
- Evening entertainment
- Adult only
- Entertainment staff
- Beauty Services
- Manicure
- Pedicure
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Smoke alarms
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Shopping on site
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Self parking (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Exercise/lap pool
- Japanese garden
- Health or beauty spa nearby
- Swimming nearby
- Beach club nearby (surcharge)
- Bicycle-friendly property
- Beach toys
- Guest education on local ecosystems and culture
Rooms Available
-
Luxury Presidential Ocean Front One Bedroom Suite Diamond Club
This suite's standout feature is the hot tub. This spacious suite is comprised of 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. The suite features a tea and coffee maker, a seating area, a safe deposit box as well as a balcony with sea views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Free gym access
- Access to private pool
- Access to a private beach
- Private check-in and check-out in the executive lounge
- Concierge services
-
Luxury Presidential Two Bedroom Sunset View Suite Diamond Club
Boasting 1 bedroom, this spacious apartment has 3 bathrooms with a shower, a seating area and terrace where you can relax. Featuring a balcony, this apartment also features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 4 beds.
Max Occupancy: 7 (7 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Coffee machine
- Terrace
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Free gym access
- Access to private pool
- Access to a private beach
- Private check-in and check-out in the executive lounge
- Concierge services
-
Luxury Chairman's Three Bedroom Suite Ocean Front Diamond Club
This spacious suite features 1 living room, 3 separate bedrooms and 4 bathrooms with a shower and free toiletries. Boasting a terrace with sea views, this suite also features air conditioning and a flat-screen TV with cable channels. The unit has 6 beds.
Max Occupancy: 11 (11 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Terrace
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Free gym access
- Access to private pool
- Access to a private beach
- Private check-in and check-out in the executive lounge
- Concierge services
-
Luxury Chairman's Four Bedroom Suite Ocean Front Diamond Club
This spacious suite features 1 living room, 4 separate bedrooms and 4 bathrooms with a shower and free toiletries. Boasting a terrace with sea views, this suite also features air conditioning and a flat-screen TV. The unit has 7 beds.
Max Occupancy: 13 (13 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Terrace
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Free gym access
- Access to private pool
- Access to a private beach
- Private check-in and check-out in the executive lounge
- Concierge services
-
Luxury Presidential Ocean Front Two Bedroom Suite Diamond Club
This spacious suite comes with 1 living room, 2 separate bedrooms and 3 bathrooms with a bath and free toiletries. The suite features a tea and coffee maker, a seating area, as well as a terrace and a balcony. The unit has 4 beds.
Max Occupancy: 7 (7 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Terrace
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Free gym access
- Access to private pool
- Access to a private beach
- Private check-in and check-out in the executive lounge
- Concierge services
-
Luxury Chairman's Two Bedroom Suite Ocean Front Diamond Club
This spacious suite features 1 living room, 2 separate bedrooms and 3 bathrooms with a shower and free toiletries. Boasting a balcony with sea views, this suite also features a tea and coffee maker and a flat-screen TV with satellite channels. The unit has 4 beds.
Max Occupancy: 7 (7 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Hair dryer
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Coffee machine
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Free gym access
- Access to private pool
- Access to a private beach
- Private check-in and check-out in the executive lounge
- Concierge services
-
Luxury Junior Suite Sunset View
The spacious triple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. This triple room provides a safe deposit box, a flat-screen TV with satellite channels and a balcony.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Toilet paper
- Shampoo
- Conditioner
- Body soap
-
Luxury Junior Suite Ocean Front
The spacious triple room offers air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom featuring a shower.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Coffee machine
- Toilet paper
- Shampoo
- Conditioner
- Body soap
-
Luxury Suite Sunset View
The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. This suite is air-conditioned and has a flat-screen TV with satellite channels, a tea and coffee maker, a seating area and a safe deposit box. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Satellite channels
- Toilet paper
- Shampoo
- Conditioner
- Body soap
-
Luxury Suite Ocean Front
The spacious suite has 1 bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony with sea views, this suite also features air conditioning and a flat-screen TV with satellite channels. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Toilet paper
- Shampoo
- Conditioner
- Body soap
-
Luxury Junior Suite Sunset View Diamond Club
Providing free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The spacious triple room provides air conditioning, a tea and coffee maker, a safe deposit box, a flat-screen TV with satellite channels, as well as city views.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Coffee machine
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Free gym access
- Access to private pool
- Access to a private beach
- Private check-in and check-out in the executive lounge
- Concierge services
-
Luxury Junior Suite Ocean Front Diamond Club
The spacious triple room features a tea and coffee maker, a safe deposit box, a balcony with sea views as well as a private bathroom boasting a shower.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Hair dryer
- Fan
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Free gym access
- Access to private pool
- Access to a private beach
- Private check-in and check-out in the executive lounge
- Concierge services
-
Luxury Presidential One Bedroom Suite Sunset View Diamond Club
The spacious triple room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The triple room features a safe deposit box and a balcony. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Seating Area
- Fan
- Toilet
- Private bathroom
- Slippers
- Toilet paper
- Shampoo
- Conditioner
- Body soap
- Free gym access
- Access to private pool
- Access to a private beach
- Private check-in and check-out in the executive lounge
- Concierge services
Guest Reviews
- Sebastian (10/5): Una experiencia extraordinaria - La comida, el servicio y la playa Nada
- Daniel (9/5): - Instalaciónes, el personal y la excelente comida Demasiado sargazo
- Mark (10/5): -
- Amandeep (10/5): -
- Mark (10/5): -
- Sukhy (8/5): Great hotel overall - I loved it from start to finish. The all inclusive was great and it's one of the best experiences I've had in terms of meeting new people, the energy and vibes, especially by the ground level swimming pool. The hotel itself was picturesque too. The only let down was that my room had a bit of a musty seaweed smell to it, but other than that it was a great hotel and would definately recommend to a young group of people who are looking for a hotel to stay in Cancun.
- Mark (9/5): Great time nice resort - All adults and the pools were nice The pools during the day the DJ was boring and can use some updated music but very nice pool and bar
- Aenghus (9/5): -
- Raj (8/5): Great place and Great staff - Great facilities, Nice food (buffet can be repetitive but same in all places). Great Location, and a nice party vibe at pool. There are other pools that are chill, something for everybody. I think the services like Spa are quite overpriced. You can find a decent deal and haggle, but seem expensive. Late night room service menu could be better. Service itself is great though.
- 434kellir (6/5): Great staff, resort can use some work - The resort is very pretty, but has a lot of work to do. The elevators are terrible and take up to 10 minutes to get on one. Rooftop bar service is atrocious. Overall Service is fantastic though, if you have a chance to work with Santiago you will be very well taken care of.
- davetI8125MZ (8/5): Santiago is the best - Great resort. Service was great. Elevators suck!! Santiago was the best hands down person at the pool.
- Jack (10/5): -
- gustavosN1320JP (6/5): Not as good was we expected. - The best part of this hotel is the staff, very friendly and always trying to take care of your needs. Very nice rooms, food is very good. Now, the quality of the drinks is awful, cheap liquors and only one water down beer. We upgraded to the Diamond Club and that was a waste of money. As a Diamond club you can access the top pool but if you don't want to pay for a cabin you only have a couple of chairs in one corner with no shade. The diamond club lounge is tiny, it has only 3 tables, there you can get their "top shelf" liquors, they consider Johnny Walker red label top shelf, again their alcohol selection is horrible. The night shows are ok but its very difficult to get drinks, very few waiters. This was our first and last time at this resort.
- Jonah (9/5): Great time, love it!! - Great Location, Great beach, spacious luxury rooms with a great beach front views!. The staff is friendly and professional, butler service is recommended and worth it, get the Diamond Club… food is good…. Pools and the overall property is gorgeous. Elevators are little slow
- Sanchari (4/5): I wouldn’t stay here again, as it doesn’t align with my goal of having a relaxing trip. - I liked the staff, most of them were nice. Went there with a friend, and we were given a room with one bed instead of two. The next day, I had to go to reception at least three times just to make sure we’d get a proper room with two beds. They asked us to check out the following day, so we did at 12 PM, but didn’t get a new room until 3 PM, which was frustrating. We weren’t new check-ins, so they could have prioritized us and had a room ready within an hour after checkout time. The elevators were another issue, always a long wait, and even when one arrived, it stopped on almost every floor. Overall, it didn’t feel like good value for money. The food was decent, but nothing special. The room itself was quite noisy, there were parties every night, and the beats carried right into our room, making it hard to relax or sleep.
- Adrienn (10/5): -
- JR2696 (6/5): Avoid if you want relaxing, book if you want a party vibe - It was quite difficult to know what to score to be honest. If we could do half scores, I would give 3.5 stars. Overall we had a good stay but this is definitely more of a party hotel, rather than a relaxing, luxury feel as was sold to us. We were here for 11 days and felt ready to leave after a week, to try and get some peace and quiet. It party is your vibe, this is the place for you but if you want a relaxing hotel, go elsewhere. The pros: - the food is great, so much variety, truly something for everyone! - The hidden gems such as the grill by the pool daily and takeaway pizza station were so fun and again, the taste is fab - Room service options are fantastic, you can get food at any time. I lived on this tbh 😂 - The drink options are decent, I absolutely loved the coffee bar, the frappes are 10/10. The bars also serve a huge variety and doesn’t taste cheap - I love the fact the all inclusive is exactly that. I find in Europe, the all inclusive is so basic and you’ll get charged for decent cocktails - The hotel rooms are cleaned very well and your mini bar is stocked daily, FOC. We found the bed comfy and the air con is decent - The additional restaurants such as the Italian and steak house are so good and ensures you don’t get too bored - The entertainment is good, we enjoyed the circus and the silent disco - The location is great, only 40 mins from the airport and just 10 mins to the strip with Coco Bongos etc. - It’s cheaper to book excursions at the hotel than with TUI. We saved £40 altogether to go to coco bongos The cons - the party vibe ruined it for us. I’m sorry to say but there are groups of all gender Americans that ruin it for everyone else. They have no respect for anyone and will scream, shout and act so embarrassingly, trying to get attention constantly - The staff allow the inappropriate behaviour. We witnessed 2 men on separate occasions getting kicked out due to arguing and fighting by the pool. The staff will continue ploughing them with drinks, despite seeing the decline in behaviour and just stand there, allowing the arguing until they can be bothered to intervene - The room next to us were kicking off and were bashing our door in, arguing with staff on a different occasion because they were drunk. The staff didn’t even check to make sure we were okay. This was after a 10 hour flight, it scared me and woke me up - Unless you’re diamond, you will be ostracised from level 16. You aren’t allowed to take drinks from downstairs in and you’re made to feel so unwelcome, saying well we are quite full etc. what’s the point of allowing non diamond guests to access it if you’re going to make them feel so awkward when trying to get in? I understand you have to pay for drinks (I think that’s pathetic but that’s a separate issue) but making guests feel unwelcome is rude - The sun loungers need cleaning more. They are covered in bird poo all the time, you have to put tour towel on and hope for the best - The outdoor dining area is only open in the buffet at breakfast times. It gets SO hot in there at they don’t put the air con. I really don’t understand why they don’t have this open to at least circulate the air. I could only eat here on cool days as otherwise it was stifling Neutral points - the lifts are SO annoying, you will have to wait 5 minutes usually to get on and the stairs stop at level 3 so you can’t walk much - This one’s for the Brits, tips are expected so make sure you take money to give tips, especially to room service and round the bars. You will be bumped down the queue if someone is at the bar with money. They also don’t earn much so it’s good to support the hard working staff - I think a few more activities would be good, there are a couple things on but a big programme would be fun - If you want diamond, pay when you book as it’s so expensive at the hotel. We were quoted £1,200 extra for 11 nights just for the wrist bands. I - wouldn’t say it’s worth it tbh - I think a quiet pool would go down well to get away from the behaviour. We would have loved some time away from the noise. The pools are constantly heaving - The beds are squeaky if you’re having erm adult time. You will hear it across the hotel lol
- V7956NXkatarzynac (10/5): Excellent hotel - We recently stayed at Royalton CHIC Cancun and overall had a truly wonderful experience. The hotel itself is beautiful, the facilities are excellent, and the vast majority of the staff were professional, friendly, and attentive. We really felt well taken care of throughout our stay. However, I do want to mention one disappointing interaction with a staff member associated with the Prime Members program. We were invited to a breakfast presentation, which we initially accepted but later decided was not for us. We politely informed the front desk, and everything was handled smoothly on their end. Unfortunately, the representative who invited us responded in a rude and accusatory tone via messages after we declined. This felt unprofessional and uncomfortable, especially in contrast to the otherwise high standard of service at the hotel. I want to stress that this was an isolated situation, and every other member of staff we encountered was excellent. I hope management can address this, as it does not reflect the quality of the rest of the team.
- Deiryan (8/5): Bar staff were fantastic, yet front desk couldn’t help with simple request. - Wen recently for a Bach trip and it was a lot of fun. My biggest issue is although both rooms we had were in my name and I got there at 11am the day of check in, they said they couldn’t put our rooms even close together because someone from the other room wasn’t there yet….not sure why this was such a hard request to accommodate meanwhile even when booking the rooms 9 months previously I had put in the notes requesting that the rooms be even just on the same floor if not next to each other and spoke with hotel staff on the phone leading up to the trip multiple times asking if this is something to be accommodated they just told me to tell the check in staff when I came in, the check in counter was no help with this. Additionally, you can only make reservations for the amount of people for your room so it was very hard to make reservations for all 8 of us at one time, can’t imagine a bigger group. The staff otherwise was very nice and were always around to give out drinks though there definitely wasn’t alcohol in any of it, you have to drink shots to feel drunk. Lastly, if you do any excursions, they won’t let you take towels so you’re out of luck for that but they will hit you over the head asking if you want to do an excursion or book a shuttle. I had booked shuttles and a boat trip ahead of time and yet I got a phone call to our rooms even asking if we wanted to book something, very annoying and felt impersonal. Oh the elevators were also the worst, you sometimes would be waiting for at least 5-10 mins for an elevator and sometimes they completely passed your floor for some reason. Food was alright, bar staff was great though!
- jackiepQ3318UN (6/5): Choose carefully - I cannot see how anyone can give this place five stars. We requested a room with a King bed only to be greeted with a room with two queens. Upon entering the room the door fell open with the lock striker plate falling to the floor. There was a very musky smell in the room and it was not clean. There were long black hairs everywhere. If the floor was swept, it must have been done with a garden rake. I took a shower and I am not sure if I smelled any better afterwards as the water smelled horrible. The next day Sophia, who was great to deal with did address our issue and moved us to a nicer room with a king bed. The water did still smell in our upgraded room. House cleaning was not that great, forgetting things and not that clean. The people that greet you upon arrival appear to be nice at first, but excursion and discount are the words of choice after a few minutes. The elevators are horrible, slow and smelly with no AC. FYI, if you want a bottle or a straw, it doesn't exist unless you want to pay $13 USD for a liter in the gift shop, yet whatever booze you can swallow is yours for the taking. I walked off the resort and just down the street I got 12 bottles of water for $10 USD ( To the staff, there is bottled water in the gift shop despite the front counter staff insisting otherwise) . Food at the buffet was ok but not all that hot , however the service was great. The restaurants were not too bad. If you are looking for a nice quiet vacation, this is not the place for you. Remember that the drinking age in Mexico is 18. Need I say more?
- vanbean68 (10/5): Great all inclusive resort! - The Royalton Chic is a great resort! The location makes it easy to walk to a few souvenir shops or restaurants if needed but there really isnt any need to go off site as everything you need is there! The restaurants serve delicious food and the service is great. The rooms are well thought out and have great space. We were in a junior oceanfront suite and the view was awesome! Our butler Arturo was very friendly, helpful and attentive! We will definitely go back to this resort!
- 584minnieh (10/5): Incredible honeymoon experience - We will always come back to Royalton Chic Cancun; it is in the perfect location- only a short ride from the airport. We came before and loved it so much that we came back this year for our honeymoon; this time we did the Diamond Club. We had the Presidential Suite during our stay, with a sunset lagoon view. The suite was spacious, beautifully designed, and did indeed have the most spectacular view of the sunset (perfect for a romantic glass of champagne on the balcony)! Sandra and Samara were our butlers during our stay, and they looked after us in every single way. They greeted us each morning, ensured our dinner reservations were made, and kept us well informed on what was happening each day around the hotel. We are so grateful for their service, they made our stay truly memorable. The atmosphere of the hotel is second to none; every single staff member is extremely friendly, they all bring the vibes, and couldn’t be more helpful if you are in need of something. The hotel itself is extremely clean, although we would note that the bathtub and showers need updating due to some staining (assuming from the water), around the pool area sometimes gets messy with food on the floor/in the water as food is allowed at poolside, and sometimes the loungers needed scrubbing as they had bird droppings on them. The other improvement we would suggest would be either to update the elevator system, or install a staircase for hotel guests to use. The elevators are extremely slow and tedious, and you can often be waiting over five minutes for a lift to arrive which can result in you being late to your dinner reservation if you don’t account for it. We learned this the hard way; allow yourself five to ten minutes extra to account for the lifts! Overall, the extreme positives of this hotel far outweigh any negatives, and although there is room for improvement, we will always come back here. The amenities are fantastic, and your value for money is amazing. Thank you Royalton Chic for making our honeymoon experience so special!
- matttY1314VK (10/5): Great staff, strong Diamond Club experience, beautiful beach — but not our favorite resort layout - This review may be a little long, but we found detailed TripAdvisor reviews incredibly helpful when planning our trip to Royalton CHIC Cancun, so I wanted to return the favor. We traveled as a group of three couples in our 40s and 50s. One couple was celebrating 30 years of marriage and taking their first trip outside the U.S. Another couple had traveled internationally before and was celebrating his 50th birthday. My wife and I came simply because we love Mexico. This was our third trip to Mexico in 15 months, but it was the first time at Royalton CHIC Cancun for all three couples. We booked Ocean Front Suites with Diamond Club through our travel agent, Karla Foresman with Dream Vacations, and she always does a fantastic job. We highly recommend using a travel agent for all-inclusive travel, especially Karla. Pre-arrival and check-in: Before the trip, I contacted the resort and requested that all three couples have the same butler team so dinner reservations and communication would be easier. We had requested Sandra, and within less than 24 hours we were told that Sandra and Samara would be taking care of us for the week. Two days before departure, I received a WhatsApp message from Sandra welcoming us and letting us know that Samara would meet us when we arrived. That was a great first impression. We had an early direct flight from Kansas City to Cancun and arrived around 8:45 a.m. Immigration was extremely fast for us, baggage took about 25 minutes, and after a quick customs bag check we were on our way. We booked private transportation with Amstar DMC, and the ride to the resort in Cancun’s Hotel Zone took about 20–25 minutes. True to her word, Samara was waiting for us when we arrived around 10:30 a.m. We were taken directly to the Diamond Club Lounge for check-in and were greeted with drinks. Check-in for all three rooms took about 20 minutes. After check-in, we did get the sales pitch for the “special breakfast” and some extra services. It was not terrible, but it was a little pushy. We politely declined, and after a little more effort on their part, they realized we were not interested and moved on. Our rooms were not ready yet, which we expected, so they took us to the Diamond Club beach area where they already had six chairs and umbrellas set up for us. This is where we first met Essair, our beach concierge. He brought extra towels, opened umbrellas, and set up small tables for our drinks. It was a great way to start the trip. One tip: if you arrive early, pack your carry-on as if you may be at the pool or beach for several hours before your room is ready. We wish we had packed our insulated cups and beach items more conveniently. Rooms: Around 3:00 p.m., Samara found us at the lobby bar and let us know our room was ready. She called for our bags and escorted us to the room. We were on the 5th floor overlooking the Diamond Pool and Diamond Beach area. The room was clean and comfortable. The only real room issue for us was the electrical outlets. The outlets accept either one Type C “Europlug” or a standard U.S. two-prong plug. There was one outlet on each side of the bed, one in the living area, and only one in the bathroom. We usually travel with a small surge strip with USB plugs, but because it had a grounded U.S. plug, we could not use it without an adapter. I bought an adapter in the gift shop for $20 USD and made it work. The fridge was well stocked, and Samara took requests for sparkling water, Pepsi, Pepsi Light, beer brands, and other preferences. One important note: the resort does not stock bottled water in the room fridge or at most bars. They provide two large glass water bottles in the fridge and have filtered water dispensers on each floor. If you have Diamond Club, you can also stop by the Diamond Lounge and grab bottled water there. Turndown service and fridge restocking were handled well during our stay. Showers and water: We had read reviews mentioning an unpleasant smell in the water. We did not notice it the first two or three days, although others in our group did. Later in the week we noticed it too, but it was not horrible and did not linger in the room. Food and restaurants: We tried every restaurant except the Level 18 seafood restaurant for regular dinner, although we did eat there Friday night for the butler dinner with a set menu. Our favorite restaurant was Hunter’s, the steakhouse. We ate there twice. The steaks were good — not the same as what we are used to in the U.S., but still good. The chicken was actually one of our favorites, and the onion soup was excellent. We were not big fans of Vespa, the Italian restaurant. It is small and shares outdoor space near the theater, which can get noisy, especially with later dinner times. Chopsticks was very good. A great tip we received was to request a sampling of all the appetizers and sushi for the group after being seated. The sushi was quite good, and the appetizers were a nice way to try several items. We ate at the sports bar a couple of times. It has a great balcony area, but service was not as attentive, and it did not really feel like a place where you could comfortably hang out for a long time. It also had a smoky hickory smell because it is adjacent to the steakhouse. Elements, the buffet, was great. The staff were helpful, and the selection was terrific. We also had Diamond Club breakfast at Hacienda one morning. It was excellent, but because it is à la carte, it does take a little longer. Bars: We had an excellent experience at nearly all of the bars. Since we spent most of our time at the Diamond Pool, we got to know Donis and Sergio very well. They took great care of us all week, remembered our names quickly, and kept finding better brands of alcohol for us as the week went on. Beach and pools: The beach was beautiful, especially during the first two days when there was almost no sargassum and the water was fairly calm. We were able to spend time in the ocean and really enjoy it. As the week went on, the sargassum increased and the waves picked up. We spent most of our time at the Diamond Pool. It stayed uncrowded until our final day and was much quieter than the main pool. The Diamond Pool was cooler than the main pool, but not cold. The main pool felt almost hot and was crowded throughout the week. The chair game is definitely real at this resort, but Diamond Club and a good pool or beach concierge can make a big difference. - Tips and things we learned - A few tips from our experience: Book Diamond Club if it fits your budget, and actually use the benefits. Your butler or dedicated concierge should be your go-to person. They can help with dinner reservations, questions, seating, and special requests. Make dinner reservations and do not push them too late. After a full day in the sun, later dinners can feel like a chore. Pack your carry-on properly if you arrive early. You may be at the beach or pool for several hours before your room is ready. Bring the right plug adapters if you travel with grounded U.S. plugs or multiple devices. Tipping: Tipping is optional, and everyone should tip only what they are comfortable with. That said, I wanted to share what we did because we were looking for an elevated level of service throughout the week. For the first time, we tipped mostly in Mexican pesos instead of U.S. dollars. Staff gladly accepted either, but pesos are their home currency and save them from having to exchange money. All amounts below are per couple. For butlers, I recommend tipping around 800 pesos upon arrival, then 400 pesos two or three times throughout the week, and then a final tip at the end based on the overall experience. Our final tip was around 2500 pesos per butler. Sandra and Samara told us they share tips, but I still felt it was important to tip each of them each time. For breakfast and lunch, we typically tipped 100–200 pesos. Dinner was usually 400 pesos, sometimes more for a special event or extra service. For housekeeping, we left 200 pesos each morning on the bed. For the mini-fridge, we left 50 pesos in the fridge each morning. For turn-down service, we left 50 pesos on the bed before heading to dinner. Room service was usually 50–100 pesos, depending on how much they brought. For bell staff, we tipped 20–50 pesos per bag. For check-in staff, I would consider 100–200 pesos if they get you into your room early or help with an upgrade. For beach or pool concierge service, we like to tip well early because this is where a lot of the vacation memories are made. We tipped around 600 pesos the first day and explained where we wanted to sit, how many chairs we needed, umbrellas, tables, and so on. Then we tipped 200–400 pesos every day or two and gave a final tip at the end based on service. For beach and pool waiters, we tipped 50 pesos every round or two. I also like to tip 100–200 pesos on the first round, which seems to help set the pace for the day. For bartenders, we tipped 50 pesos every round or two. On our final day, I like to find the people who made our stay extra special, give them a little extra, and personally thank them. The staff made the trip In my opinion, the staff are what truly set Mexico apart from other Caribbean destinations and are the reason we continue to focus our beach trips there. We were blessed all week with Royalton’s amazing staff: Sandra and Samara, our butlers, were absolutely amazing. They offered great advice, helped with reservations, communicated well, and even scored us a prime cabana with bottle service during the weekly foam party at the main pool. A great butler team can turn a good trip into an exceptional one, and they did exactly that. Essair took care of us at the Diamond Pool and beach. He found me each morning to say hello, checked on us throughout the day, and made sure everything was set up for the next day before he left. That level of attention makes a huge difference. Donis and Sergio gave us incredible service at the Diamond Pool Bar. They remembered our names after the first couple of visits, made sure they had the brands of drinks we liked, and somehow kept finding more options as the week progressed. On our final day, while we waited for transportation to the airport, Samantha who we believe was with guest services approached us in the lobby and asked about our overall visit. She was genuine, engaging, and told us about her travels throughout the Caribbean working at different resorts. She spent over 20 minutes learning about us, our trip, and even our children at home. She made us feel like family right before we left. Overall impression: Was Royalton CHIC Cancun perfect? No — but no resort is. The biggest positives were the staff, the beautiful beach, the quieter Diamond Pool, and the convenience of the smaller resort footprint. The people mentioned above truly made the trip memorable. The biggest negatives were the slow elevators, the somewhat underwhelming Diamond Lounge, and the mild pressure to upgrade experiences such as spa treatments, private dinners, excursions, and the special breakfast. None of those ruined the trip, but they are worth mentioning. Would we go back? Yes, if friends invited us. But would it be our first choice? Probably not. The Hotel Zone location did not do much for us other than making a grocery run easy, and honestly, we could have lived without the grocery run. The resort’s smaller high-rise layout made it easy to get around and find people, but it also meant there were people everywhere. We personally prefer more sprawling resorts like those in Riviera Maya and Playa Mujeres. Overall, we had a great experience at Royalton CHIC Cancun. The resort has a lot going for it, but the staff — especially Sandra, Samara, Essair, Donis, Sergio, and Samantha — are what we will remember most.
- 708arvinderm (2/5): Terrible place to stay! Do not book! - 1/5 ⭐ Terrible Experience We arrived excited for a relaxing ocean-view vacation but were deeply disappointed. Our “ocean view” room looked directly at a black tarp covered in bird droppings on the roof below — ugly and smelly when the wind blew. When we asked to change rooms, front desk agent Ale was immediately rude, barely looked at us, refused to check availability, and wouldn’t call a manager. After pushing hard, they approved a move but said the new room would be ready by 3:00 pm the next day. It wasn’t ready until 3:40 pm, forcing us to waste hours standing in line with our luggage and getting vague updates. The elevators were awful — they took 10+ minutes to arrive and sometimes never came at all. On departure day we had to walk down 5 flights of stairs without our luggage just to avoid missing our flight home. False advertising, rude staff, terrible service, and poor organization. Do not book here — save your money and go somewhere else
- BeatherA (10/5): Beautiful beach, beautiful water, great vibe all around! - It’s the people at The Royalton that keep us coming back: Sandra, Samara, Ivan, Daniel from the Butler team; Valentin, Sarah, Salvador, Alejandro from dining - and I know I’m forgetting a few but we always have the best service at the buffett from the entire team there! Santiago and Esair at the Diamond Club beach; Fernando’s bottle service; Elmer and Carlos from Taboo; and last but not least Joss and Diego from the Vibe Team. Thank you all for all your efforts in making us feel so welcome and making our stays there so awesome.
- Clynrobinson (10/5): Not too old to have fun. - Wow Wow, arrived very tired and had a few issues with rooms but was delt with to our satisfaction by Carina who was polite and efficient. In the morning (less tired) we went to the pool and have had the most wonderful time, we are a 63 to 66 years of age and have joined in nearly every activity going and the Vibe team, Marco, Nelly, Alexander Diago and everyone else have been the so engaging and fun. The fitness team, Adan, and Estaban so much energy we have loved every minute ❤️. We think you need more recognition for your fun and engaging efforts than you you actually receive. They have all made our holiday. Don't be afraid to go to customer service if you gave a problem. But remember to be polite and treat the staff as you expect to be treated, they all do a fab job. We gave been here for 2 weeks and don't want to go home.
- gracemV4622JY (2/5): Meeeh! - Beautiful property, but overall a very disappointing experience. The beds were uncomfortable, and the room had a strong chemical smell with moldy pillows that gave me a headache upon arrival. The buffet made me sick twice ( lunchtime) and was very repetitive—same proteins and mains for most of my 6-night stay. Restaurants were just average. For an all-inclusive, service felt very predatory. Poolside waiters and even staff for beach umbrellas would not help unless tipped, which defeats the purpose of paying upfront. Getting a beach umbrella was unnecessarily stressful. I also didn’t appreciate being swarmed by sales reps on the first day pushing “timeshares” type 90-minute presentation for a discounted add on’s.it felt intrusive and overwhelming. Positives: the spa was excellent I went twice and the nightly shows were fun and well done.Overall, this resort prioritizes appearance over quality, service, and guest experience. With better food safety, more variety, improved room conditions, and less aggressive sales tactics, it could be much better—but I wouldn’t return.
- King-Push (10/5): Great time for a party of 10 - As a group of 10 adults, we had a great experience at the resort. We did not opt for the upgraded Diamond Club option. It was only 20 mins from the Cancun airport via private transfer. Check-in process was easy. The rooms were very clean and well designed. The filtered water bottle filling stations on every floor were a great addition. There was a good variety of restaurant options, all made easy to book through the resort app and they always accommodated our group of 10. Best of all was the outdoor Mexican cultural celebration with a curated drinks, buffet with a variety of delicious options, entertainment (Mayan dance, mariachi band, salsa lessons and more). The gym was very clean and had plenty of equipment. There were always ample pool loungers and beach loungers, even for a group our size. Pool and beach staff were very friendly and helpful in setting up towels and beach umbrellas. The resort location was perfect and only a short 10 minute walk to convenience stores (7-11, Oxxo, Circle K), Mercado Coral Negro (flea market), bars, clubs and Coco Bongo. Highly recommend this resort and would definitely return again!
- 503zacharyv (10/5): Can’t wait to come back - The entertainment with the vibe team was amazoning, Alexander and his activities 1000/10, had a lot of fun, also de night shows are amazing
- SUNGKYUN (10/5): Todo bien - Todo bien Todo bien
- Soosiesioux (10/5): Fantastic trip to Cancun. - We had been to cancun once before but that was a 2 hour transfer which was too long so this time we picked the Royalton CHIC because it was only 30 minutes away. We decided to upgrade to their Diamond Club which gave us access to private check in with a bar with top end choices of drinks. It was a great start to our holiday. After a glass of champers we were taken to our room by our butler Luis. I didn’t think we’d use the service but it turned out to be a fantastic. I couldn’t believe the view from our balcony. It was the best I’d ever seen. The beach has white sand which doesn’t burn your feet and turquoise sea. Fabulous. Luis had given us a WhatsApp number which was for the butler service and also we had a 2nd butler called Stef. We were sent ‘what’s on’ texts every morning and anything you needed you just had to text. They made sure we were happy with everything every day. It was a great service and would highly recommend them both. We got to know them during the 2 weeks and we were sad to leave. The hotel is great mainly because it’s adults only but you can get drinks from any of the numerous bars and because of the diamond club we had our own pool with swim up bar. We tended to use the other pool as the diamond pool was in shade after 3. If you like a nice quiet time then it’s great. We liked the noise of the main pool and joined in the foam parties every week. The pool team were great. Nelly, Alexander and Diego made our time there such fun. We are older but they included us in everything except the tug of war. Fair enough lol. I have to totally recommend the aqua fitness that happened every day as the best I’ve ever done. The team are excellent. The only down side is the level 18 on the roof which we were supposed to get AI drinks from. It is not run by the hotel and they were trying to charge 10 dollars for a beer. This happened twice so we didn’t use it. Also we went to the fish restaurant on that floor but it was party time and the music was so loud that it ruined our experience and the food was amazing too. Very annoying for us and the people who run the restaurant. Everything about the hotel is excellent. I can’t recommend it enough.
- billyv487 (8/5): Wedding stay review - We were visiting the hotel for our wedding, the hotel is very well kept, the food was excellent and the staff are very friendly and polite. We were complimentary upgraded to diamond club(unexpected) which included a butler service, it worth putting that our assigned butler “Enrique” was absolutely outstanding in his duties, he was incredibly friendly and welcoming to both my wife and I and our children. Nothing was too much trouble during our stay, anything and everything we needed we could contact him to help with. He is such a large part of why our stay was so memorable.
- Guest (8/5): -
- Goonernick32 (10/5): Amazing Hotel in Cancun - We had an absolutely fantastic holiday at this amazing hotel in Cancun. Located right on the beach in Cancun's hotel zone. The hotel itself is absolutely stunning with some incredible views of the Carribbean sea. We treated ourselves to the "Diamond club" package, which amongst the benefits it offers, included a butler service. We were assigned the services of two butlers, working in rotation, called Stef and Luis. From the moment we arrived, they provided us with 1st class service and attention, whilst leaving us free to enjoy our holiday. Most of the communication with Stef and Luis came from a WhatsApp group which they set up for us. This allowed us to communicate freely, without taking up much of our holiday time. They sent us a daily schedule of hotel activities and restaurant availability. They took care of our dinner reservations, room provisions, a hotel tour and any amount of questions we had regarding our stay. They also made a point of coming over and saying hello each day, when they saw us around the pool area. They really were amazing. Other benefits of the diamond club package gave us (and other diamond club members) access to a separate beach side pool with swim up bar and also a rooftop bar, called Level 18, which offered stunning views of the beach. There were several restaurants to choose from each evening, with tastes ranging from Asian, Italian, American and of course Mexican. We also enjoyed a gourmet buffet each morning for breakfast, with almost every breakfast option you can think of available. We particularly enjoyed the omelettes made to your requirements in front of you while you wait. There are also several bars to choose from, with the tireless bar staff conjuring up a vast array of cocktails, shots and spirits as well as Dos Equis lager, a popular Mexican beer. Our room itself was immaculately presented. Large in size, with an overhead rainfall shower, twin sinks and a huge double bed. Balcony ( sadly not with a beach view) and a fridge complete with a stocked mini bar. Free room safe also. The service at this hotel was 1st class, and you really are made to feel welcome and valued as a guest. We wouldn't hesitate to return here when we next return to Mexico.
- W8053NGelenap (10/5): Amazing - Amazing trip, beautiful hotel. Everyone was so friendly. Huge shoutout to our butler Sandra, she was amazing!!
- Fish_Canton (10/5): Beautiful! - There were 4 of us and we had a Presidential ocean front 2 bedroom suite diamond club. Beautiful room! Our butlers Sandra and Samara were outstanding! We enjoyed the entire resort and the gorgeous beach. Our server Kevin at the pool was wonderful! Every employee was friendly and helpful. We had a very enjoyable stay.
- catherinejZ1364YI (10/5): Great resort - This is an incredible resort and the staff are so so friendly. Big shoutout to Alex and Nelly on the vibe team who are always making sure you’re having a good time. The buffet and Italian restaurant were also incredible. Last but not least, the water and beach are super dreamy. Highly recommend
- NorthStar56469320726 (10/5): Would stay again - Vibe team is awesome - shout out to Alexander and Nelly! Loved the pool activities. Food is good at the restaurants. I didn’t enjoy the sports bar - food seemed bland and service wasn’t as good - but this was atypical for the resort overall. Drinks in the sports bar seemed watered down also which was also atypical. Overall great experience.
- 462jaclynb (10/5): Diamond club - The resort is so beautiful and the staff was so nice and helpful. Are room was very spacious and clean. Our bulters Daniel & Gilbert went above and beyond for us. We got the upgrade to Diamond Club, totally worth it, the staff there was top notch. (Jasmin, Donis, Christian, Ali) Amazing!
- TjPChicago (10/5): Care from the heart❤️🙏🏾 - Royalton Chic is an amazing resort!!!! The staff and the overall vibes were top notch!!! Our butlers Daniel and Gilbert are second to none!!!!! These guys went over and beyond to make sure that we had a great experience. During the trip I had an emergency and the way Daniel, Gilbert, the resort Dr, Jessie and a few others were so attentive to me and my family was unforgettable. I’m forever grateful for you all!!!! The only issue that I had was that the food at Chopstick wasn’t the best 😣 However, the service was amazinggggg there!!!! But once i found my fav restaurant and food choice, I stuck with that: Awesome buffet and steakhouse!!!!! Also, Excite Bar was the meeting place for my group of 30 and I didn’t like how they turned the lights off on us 30 minutes before they were scheduled to close. I couldn’t see my food 🙃 OVERALL the hospitality was top tier and I’m looking forward to coming back!!!! Oh and please add the daily activities in the app. Thank you Daniel and Gilbert for sending us the list of activities for the day. This was very helpful in keeping our group informed since not everyone had butler service. Despite of the challenges with a personal health scare, I give a 10/10 to Royalton Chic Cancun!!!!!!!!
- justinkO9821XX (10/5): Cancun Vacation - We had a great stay at Royalton Chic Cancun! Our concierge Iran, Santiago by the pool, Donis and Christian at the pool bar, and Nelly on the vibe team made our stay incredible.
- andrewpQ3166UM (10/5): Great trip - Great service and friendly staff.
- BFF1 (10/5): Wonderful quick getaway - Wonderful quick getaway We have spent 5 wonderful days at Royalton Chic. This resort is a perfect mix of fun and loud and quiet and relaxing. We have stayed in the preferred section and our butler was Iran. This young man made our stay extra special. His attentiveness to details and genuine care is outstanding. We have celebrated my husband’s birthday and we so pleasantly surprised with the ways Iran made this day special. We have enjoyed the beautiful beach and had quiet time at the roof top pool. Food and drinks were good. I was pleased to see som many options for non alcoholic drinks as I am a non drinker.
- khari (8/5): -
- karanm677 (10/5): Great resort, even better staff! - We had such a great time at Royalton CHIC Cancun. The rooms were lovely, really comfortable and well set up — no complaints at all. But honestly, the highlight of the whole trip was the staff. Sandra & Samara were absolutely incredible. They surprised us by decorating the room for my birthday with flowers, balloons and even a handwritten card. I had no idea it was coming and it genuinely made my day. Such a thoughtful thing to do! They were friendly, attentive and just made us feel really looked after the whole time. The kind of service you don’t forget. Big thank you to Sandra & Samara — you guys are the best! 🙌
- dennismN8303SP (10/5): Highly recommend! - We had the most amazing time and our butler Iran made us feel like family from the moment we met. He made our trip, kept us informed about everything, he was there for everything. Words cannot express our gratitude.
- corih763 (10/5): Amazing - Me and my boyfriend stayed at the Royalton for my birthday. It was our first time and his first time out the country. We loved our experience. Our butler was Iran and he made sure we had a great experience. We will be back.
- D8628LYalexandrab (10/5): The best vacation - Santiago was the best!! He was sooo attentive. He made sure to set up our chairs with towels everyday in a spot we picked making our experience extra special.
- sabrinacO4504GB (2/5): Horrible - So many wrong things at this place, starting with service, the food, spa, the sports bar and elevators amongst other things. Definitely not recommending this resort to other people or coming back.
- solitah2026 (10/5): Wonderful resort with great service - My stay at Royalton Chic Cancun was fantastic. As a member of the diamond club, I particularly valued our butler Iran, who took excellent care of us with all our reservations. He ensured that our special requests were addressed promptly and with great attention. As a vegan, my favorite dining experience was at La Hacienda restaurant, where we dined twice for dinner. On our first night, Chef Alexis amazed us with a wonderful vegan dish. The presentation and flavors were delightful. On our second night, we had Argeny, whose meal was incredibly tasty and very inventive. It was clear that he had a true passion for cooking. I was genuinely impressed by both chefs' ability to craft a delicious vegan meal! The stunning views from the hotel were remarkable. Everyone at the hotel was very attentive and sincere.
- bethanyc603 (8/5): Royalton Chic resort - Arturo is a great butler. He was extremely attentive. He made our stay quite pleasant. The rooms were good. The food at the "gala" left a lot to be desired. Room service selection could be better. To get the best benefits out of the stay you need to be diamond or you may not get top shelf alcohol or food. Abraham was a great cabana attendant. He kept the drinks flowing. Lastly some of the patrons would of benefited from some etiquette and a few more clothes. It seemed like the staff was hesitant to suggest proper covering or intervene when guests were rowdy.
- S8381WFlaurenm (10/5): Rosa and Monse - Family We’ll Never Forget - My brother and I recently stayed at Royalton Chic for a sibling vacation, and what truly made our trip unforgettable was the exceptional service from our butlers, Rosa and Monse. From the moment we arrived, they took the utmost care of us—handling all our reservations seamlessly, checking in with us daily, and always making sure we had everything we needed. Beyond that, they went above and beyond by sharing insights into Mexico’s history, showing genuine curiosity about our lives in Canada, and creating moments filled with laughter and connection. What started as excellent service quickly turned into something much more meaningful. Rosa and Monse didn’t just feel like staff—they became friends, and by the end of our trip, they felt like family. We truly appreciate the time, effort, and heart they put into making our experience so special, and we fully intend to stay in touch. They say when good people enter your life, you should cherish them and hold onto them—and that couldn’t be more true for Rosa and Monse. We are so grateful our paths crossed. Thank you for everything—you made our trip one we will never forget.
- travelgirl1908 (10/5): The best ever girls trip! - This resort was much more than expected. We were a group of 5 friends on an extended weekend getaway. The suite was amazing and our butler Arturo was the best!
- janetgS9894RJ (10/5): Great mix of fun and relaxation! - I had such a fun trip to the Royalton Chic Cancun resort this month, just returned from a week! I did the diamond club which to me was totally worth it, especially going solo. My butlers Arturo and Marisol were great, Arturo even checked up on me when they hadn’t seen me all day - very genuine people! Other butlers were very friendly too! I felt very safe at this resort. I am 1000% coming back. The beach was the best, there is a sand bar out front that breaks the waves which makes it much more pleasant then other parts of the Cancun hotel zone. I attended one of the rooftop night parties, the Dj was 10/10 did a solid job! Overall, the rooms were very clean and stunning views on the oceanfront side. Even the restaurants had beautiful sunset views at dinner time. Highly recommend!!
- KatChaves (9/5): -
- 787tawneyk (10/5): Best resort in Cancun! - Second time here, we have loved it both times. The parties/events are fun. Food is hit or miss. But that’s okay! Gilbert and Daniel, our butlers, were amazing. Carlos on the beach, giving us drinks, always does a phenomenal job. Alejandra on the beach is also very kind and helpful. Be sure to visit Christian at the diamond club bar, he makes the best drinks! The rooms are very clean and also spacious! The snack (minibar selection) could be improved. Quick trip from The airport, which is always a plus. Only true downside is the “timeshare” presentation at the beginning of your trip. The people are kind, but it seems to use up a lot of time, and really doesn’t feel optional. Also, they seemed to be annoyed with us, and uninterested after we said no. Maybe it should be made an option to visit the timeshare area, rather than have it forced on you upon arrival. Either way, we will be back. It’s the best.
- mommaswagner (10/5): Overall great adults only resort! - First time at CHIC and would highly recommend this place. We stayed one week and we were Diamond club. Our butlers, Marisol and Arturo were fantastic. They helped us with all our dinner reservations and any questions we had. Our favorites: Monday afternoon they had a guitarist by the pool and he was amazing! Also Saturday night Queen tribute was really good. The karaokWe enjoyed all the Vibe team activities and Diego was a lot of fun. The Mexican night outdoor buffet at the theatre was delicious. We also really liked the Italian restaurant. Our room was clean and we slept well. There were a few nights that late night people woke us but otherwise all went well. The ocean view from our balcony was absolutely spectacular! The beach is kept clean in front of the Royalton despite the sargassm. There is a lot of elevator time but it wasn't too bad. We often like to use stairs, but at this resort they only have elevators above the third floor unless an emergency. Overall this is a place I would stay again.
- I3448JJmichaelm (10/5): Paradise - Went down for a week and this place is outstanding! It is right on the beach with shaded and sun areas. It is paradise. We had 2 butlers (never had a butler before). Marisol and Arturo treated us like family. They thought of things to do for us that we hadn’t even thought of (arranging a room service breakfast for us on our last day when the buffet was not open and we were leaving early)! Will definitely return!
- jamgem31 (10/5): Best Experience Ever - A wonderful location, friendly staff, very clean and delicious meals. Our 2 butlers, Arturo and Marisol, were outstanding! We didn’t realize how much we needed them until we met then and used their services . They helped us with reservations, lost items, you name it. We will return to Royalton CHIC again.
- andreajO9771VY (10/5): Exactly what we needed :) - My partner and I enjoyed a week of luxury at Royalton Chic in Cancun, Mexico in our ocean front room with a Diamond Club membership that connected us with our Amazing butlers, Arturo and Marisol! Arturo and Marisol greeted us each day with a smile, shared the daily schedule, booked all of our dinners and placed orders for room service, assisted us in booking excursions, and so much more! Royalton Chic Cancun offers guests service with a smile, tasty food and premium drinks, a private beach with clear blue water, clean and comfortable accommodations, and more than enough space to relax and take on a vacation frame of mind. We’ll return and will request Arturo and Marisol when we do!
- edfH2217DT (10/5): Amazing 7 day stay - Location - 10/10 beach was amazing. Atmosphere - Good balance of party vibes and relaxation. Diamond club beach area is quieter. Rooms - 8/10 , amazing room but gave it an 8 because bathroom door is see-through and no real privacy. Service - 10/10 Amazing. We had Iran as our butler and he was amazing made sure we were all good and checked on us daily. All staff was great. Only bad experience we had was with the Prime employee Joe. Trying to sell us membership and when we turned him down his demeanor changed and made us feel uncomfortable. This was also our first interaction at check in - not a pleasant welcoming. Food - 7/10 buffet was good, nothing that stood out. Restaurant were good but the steakhouse was horrible for wait time. We had reservation at 8pm and didn't eat until 9:20pm. Didnt order dessert cause how long it was taking, we missed out on some activities cause of this. Overall great experience, can't wait to go back.
- AlexanderC2079 (10/5): Great Vibes and Perfect Beach Spot - I recently stayed at Royalton CHIC Cancun and had a blast. The location is unbeatable—you’re right on the sand with amazing views. The service was consistently friendly, and I was really impressed by the food and drink options available all day long. A huge shoutout to the entertainment team; their energy at the pool and on the beach was infectious, and the evening theatre shows were a great way to end the night. Even the room service was spot on when we wanted a quiet bite. Just a heads-up for future travelers: the sunbed situation is a bit competitive, so you’ll want to head down early to snag a spot. Also, the elevators can be a bit of a wait during peak times, so pack a little patience for the ride up. Overall, it was a fantastic trip and I’d definitely go back!
- Z1855JOmichellec (10/5): Vacay 2026 - Samara was the very Best butler! She was kind, welcoming and attentive. If she's not there on our next trip...it might not happen. Definitely a trip to remember 🍾 ✨️
- Olumide (10/5): Overall, it is a great choice for anyone looking for a fun adults-only getaway in Cancun. I would definitely recommend i - I had a wonderful stay at Royalton CHIC Cancun. The hotel is modern, stylish, and located on a beautiful stretch of beach with amazing ocean views. The rooms were clean, comfortable, and well maintained, making it easy to relax and enjoy the vacation. The staff were friendly and welcoming throughout the stay, always ready to help and make the experience enjoyable. The food options were good, with a variety of restaurants and drinks available, and the atmosphere around the resort was lively and fun, especially with the entertainment and rooftop events.
- petersP4728YX (10/5): Amazing vaca with an amazing butler - Our butler Iran was amazing, he made sure all needs and wants were met. Check in and checkout were quick and seamless. Majority of the staff were friendly and helpful. We would highly recommend Royalton Chic in Cancun
- lucyhS5464LP (10/5): Highly recommend Royalton Chic, Cancun - Our recent stay at Royalton Chic in Cancun, Mexico was nothing short of exceptional, and this resort truly exceeded every expectation. From the moment we arrived, everything felt seamless. The layout of the resort is beautifully designed, making it incredibly easy to access all areas without feeling crowded or overwhelmed. Whether heading to the beach, restaurants, or entertainment spaces, everything was convenient and well thought out. A very special mention goes to our butlers, Luis and Stef. They were absolutely brilliant! Their attention to detail, responsiveness, and genuine warmth made our stay feel personalized and effortless. They consistently went above and beyond to ensure we were comfortable, happy, and taken care of! The atmosphere throughout the resort was vibrant and welcoming. The staff across all areas were friendly, engaging, and clearly passionate about what they do. There was always something happening from activities during the day to lively entertainment in the evenings. The staff did an incredible job creating a fun, inclusive environment. The food was another highlight. Every meal we had was delicious, with a great variety of options and consistently high quality. Whether casual dining or something more elevated, we were impressed every time. The beach itself was absolutely beautiful, clean, relaxing, and the perfect place to unwind. Combined with the stunning surroundings of the resort, it created a truly picturesque setting. The entertainment deserves special recognition as well. The shows and activities were amazing, well-produced, and genuinely enjoyable. There was never a dull moment if you wanted to stay active and involved. Overall, this was an outstanding experience from start to finish. Between the exceptional service, beautiful setting, fantastic food, and engaging atmosphere, this resort has it all. We would 100% recommend Royalton Chic, Cancun and are already looking forward to returning.
- 954rickd (10/5): Our trip to the Royaton Chic Cancun was amazing - Our trip to the Royalton was amazing. Excellent location and layout of the resort. Easy to navigate with everything at your finger tips. Clean and well maintained. Food was awesome with several restaurants and bars to choose from. Entertainment was top notch both at the pools and the nightly shows. We were Diamond Club with several extra perks which was very appreciated. Exclusive lounge, top shelf alcohol and dedicated restaurants. The best part was the private butler service. We had Luis and Stef two beautiful people who could not do enough for us. Always in contact in person and by text making dinner reservations as well as anything else we needed. I can not say enough about the two of them. With the resort and the service we will definitely be back.
- josephdY5720HC (10/5): Excellent service and entertainment - A great experience with plenty to do. Wonderful service, very clean and great entertainment, and restaurants.
- 34cassidyz (10/5): Visit was great, relaxing and amazing views, awesome service - Great experience it’s great activities, and great staff, our butlers Stef and Luis were amazing and very helpful with any needs, i would be more than happy to come back!
- F9589EUmichellec (10/5): Top notch service! - Our Royalton Chic Cancun experience was top notch! As soon as we entered the lobby, we were greeted warmly and introduced to our butler. The week we spent there, we were continually impressed by the staff. Cesar, Elmer, Jose, Esteban, Alfonso, Joe, Allen, Victor and Guadalupe (with Nexxus counter) were all amazing and made our experience so memorable. The rooms were cleaned twice a day and were well maintained and decorated. The pool area, loungers and beach area were always clean. The restaurant choices were diverse and the entertainment was non-stop. Notably, the Tuesday night Mexican Market was incredible with cultural performances, bull riding and a great lineup of Mexican food! The Insomnia cafe was a great spot to get our morning coffee and the buffet was always fresh. The ocean, lagoon and beach views could be seen from practically every point of the hotel. The rooftop had a great vibe and played great music! Our room on the 15th level had a great view, though at times if there was an event on the rooftop, we could hear the bass with our slider closed. Other than that we felt the whole stay was well worth the cost and an amazing vacation. We will be back!
- Explore37468108358 (2/5): Don’t stay here - This resort tried to scam me at checkout. They will try to sneakily add charges
- 974parkerb (10/5): ROYALTON CHIC CANCUN - Our experience here was so fantastic in so many ways. Both of our butlers Samara & Sandra made the entire trip even more spectacular. They made things feel personable & made some friends with them cer. We will be coming back to the Royalton chic and requesting both Samara and Sandra next time!
- yashashwinii (10/5): CHIC Vibes - THE VIBE TEAM ESP ALEXANDER IS SOOOOO GOOD !! the activities were awesome loved the volleyball and the vibe moment at the pool!!!
- jessicabJ3457QS (10/5): We love Chic! - We love Chic… the rooms are spacious and clean, the view is amazing from either side of the hotel, and the staff is friendly and attentive. Our butlers Arturo and Marisol are amazing humans! The buffet has an incredible selection of food and the restaurants are also very good. The staff always make unattended chairs available at the pool and beach as well. They also do a great job making sure the beach is clean and free of seaweed.
- Gimmi (9/5): -
- J6779FHjaimes (10/5): The perfect vacation - My husband and I went to Royalton Chic Cancun for a getaway in the last few days of March into the first week of April. It was the perfect vacation. We loved our one bedroom, ocean front Presidential suite with Diamond Club benefits. One of the biggest benefits was having Cesar as our butler. He was very kind, prompt, made sure our room was to our liking, kept our room stocked with drinks, and made last minute reservations for us. He was superb.
- angelaraes2026 (10/5): Best Vacation Ever - The beach was amazing, food delish, resort very clean, all staff were so friendly. Arthuro & Marisol, Karina & Rick were fantastic
- virgo (10/5): -
- Brandon McBride (9/5): -
- Xue (4/5): -
- Kathy (9/5): -
- Ehimen William (8/5): -
- Ramzy (4/5): The stunning beach couldn't make up for the relentless cash-grabs, terrible check-in experience, and a complete lack - The physical property definitely has its highlights. The rooms were spotless, comfortable, and very well-maintained. The beach itself is absolutely amazing, offering beautiful views and great water. Additionally, the restaurants were quite good once you actually got to eat, though I have to add the caveat that it was a massive, frustrating struggle just to secure a dinner reservation. If you are looking for a relaxing vacation where you feel valued as a guest, look elsewhere. My stay at the Royalton Chic was incredibly disappointing, primarily because the entire experience felt like one giant, relentless cash grab. The frustrations started immediately with a horrible check-in process. The front desk staff operated exactly like robots—completely devoid of warmth, helpfulness, or genuine hospitality. Furthermore, as a Marriott Elite member staying at a Marriott property, I expected at least a baseline of loyalty recognition. Instead, I received absolutely zero privileges, which is frankly unacceptable for a brand of this tier. The absolute worst part of the property is that they try to upsell you at every single corner. Want to access the rooftop? You can’t, unless you hand over more money to upgrade to their "Diamond Club." They also try to lure you in with a "$300 resort coupon," which is the biggest scam of the entire property. It is not a $300 credit. Instead, it is a deceptive booklet of nearly useless micro-discounts—$20 off one specific activity, $10 off another—that theoretically adds up to $300. It is a completely misleading marketing tactic. Even the basic amenities fell entirely short of expectations. The beach severely lacked adequate seating, making it a daily struggle just to find a spot to sit, and the drinks across the property simply weren't great. Between the deceptive coupons, the robotic service, the lack of seating, and the exhausting push to upgrade just to access basic areas like the rooftop, I cannot recommend this resort. Save your money and book a property that actually respects its guests.
- Hugues (7/5): Good location but room needs to be cleaned better - Location Apart from Angel, the member of stuff at reception isn’t particularly friendly or helpful. The room wasn’t cleaned thoroughly, I lsaw a huge amount of dust behind canvas and had to ask for it to be cleaned. The elevators aren’t intelligent and you wait an awful long time to get into one.
- Robyn (6/5): - The beach It just needs consistent maintenance and cleaning.
- Montoban (7/5): The specialty restaurants need much improvement of the quality and taste of the food. - My room and the view of the ocean The restaurant that we had to make reservations for was not worth the hassle of making reservations. The food was not good for the Asian and the Italian restaurants since that was the two restaurants we tried.
- Ajibola (9/5): -
- Lachell (5/5): -
- Noelle (10/5): It was beyond our expectations! - From the refreshing drink upon walking in the front door to the desk staff was wonderful, but the Hype Team out at the pool made the stay beyond amazing and fun for all we traveled with. The food was amazing, staff super friendly and fun, and we already want to come back to your resort and won't consider another as it was that fantastic! Having to give my Chic bracelet back. I get it that they are costly, but it would have been nice to just deactivate it and let us keep it as a bracelet. I think if people returned, they can get a new Chic bracelet upon trading in the old.... gives us a reason to come back sooner than we plan to AND it is advertising for when people ask about it once we return to our normal lives.
- Jentell (7/5): -
- Brianna (6/5): - The rooms could have been cleaned a bit better. The water also didn't smell pleasant.
- Jasmine (9/5): -
- Taylor (4/5): -
- Bleou (9/5): I’m definitely going back there - Everything, the vibe, beach, entertainment N/A
- Asaundia (10/5): -
- Guerra (4/5): No vuelvo - la playa mala atencion, ni con propina servian de manera fluida, la comida no es tan buena, si hubiera pagado la mitad de lo que pagué les hubiera aceptado la experiencia pero prometen mucho, cumplen poco
- Georgina (10/5): -
- Anaya (10/5): -
- TEIXEIRA (8/5): -
- Cron (4/5): Wasn’t what I was expecting at all, - It was clean Food was horrible, hallways had a funny smell
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